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The document warns about Scribd's complex cancellation process, noting that it is easy to mistakenly think you've cancelled your subscription when you actually haven't. It details the author's own experience, where after navigating through three screens and cancelling their subscription three times, they discovered there was a fourth required step of scrolling down and providing feedback before the cancellation would be complete. The author urges readers who want to cancel their Scribd subscription to double check that they are no longer being charged and to be careful in completing the full cancellation process.

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danarasmussen
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413 views2 pages

Scribd

The document warns about Scribd's complex cancellation process, noting that it is easy to mistakenly think you've cancelled your subscription when you actually haven't. It details the author's own experience, where after navigating through three screens and cancelling their subscription three times, they discovered there was a fourth required step of scrolling down and providing feedback before the cancellation would be complete. The author urges readers who want to cancel their Scribd subscription to double check that they are no longer being charged and to be careful in completing the full cancellation process.

Uploaded by

danarasmussen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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With the news coming out earlier this week that Scribd was cutting back its romance

catalog
(including titles from Harlequin), I'm sure some Scribd subscribers are thinking about cancelling
their subscription (or have already done so).

And so I want to pass along a friendly warning about Scribd's cancellation process.

Many companies have a relatively obvious process to cancel an online subscription. They may
make you jump through hoops, beg you not to leave, but in the end I've rarely had trouble
canceling a service.

Scribd, on the other hand, has set up their cancellation process so that it is easy to trick yourself
into thinking that you've canceled your account before you've actually completed the process.

I had to find this out the hard way, and I'm hoping you can learn from my mistake.

Back in May I decided that I no longer needed my Scribd account, and I canceled the monthly
payment - or so I thought. Much to my surprise, I discovered earlier this week that I was still
subscribed to Scribd.

It turns out that, after navigating through 3 screens and after having told Scribd three times to
cancel my subscription, I hadn't actually canceled the account.

No, there was a 4th screen where I was required to scroll down, find the correct text entry area,
give Scribd feedback, and cancel my account a 4th time before it would take.

Personally, I find the design of that process to be deceptive, but the more important issue here is
that I want to help you avoid my mistake.
If you canceled your account at Scribd, go make sure they're no longer charging you. And if you
decide to cancel your account, please be more careful that I was.

We don't want you to become part of the "gym membership" part of Scribd's business plan
(continue to charge people for a service they aren't using). Scribd costs $9 a month, and if you're
not reading the ebooks that money is better spent elsewhere.

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