Question Bank

Chapter Name per BABoK
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Chapter Question
You are a BA assessing both the solution and enterprise
limitations that are prohibiting the end-users from
experiencing the full value of the solution. You are
lacking a description of the current state.
For the above Scenario, please answer question 1 of 2

below:
What sort of assessment are you able to perform?
To complete the assessment, you gather information

related to the current state description. To be all inclusive,
what types of factors will you need to have?
Which statement best describes the plan business analysis

approach task?
You are a business analyst in Dubai working on a project

install enterprise software to a global organization. Your
business SMEs work in Asia, Europe, and the Middle East.
Your developers are in India. You want to document
requirements so that everyone has the same
understanding. Which of the following will provide the best
clarity?
In which of the following situations are scope models
particularly helpful?
During a conversation with business stakeholders, the
business analyst had reached an impasse on the
prioritization of the requirements. Which element of
prioritization would be best utilized in order to resolve the
impasse?
James is a business analyst who has gathered requirement

for a new system to be implemented. His key stakeholder is
Jennifer. When he reviewed the requirements with her, he
sensed that Jennifer was not satisfied with the current
requirements. She expressed that some of the
requirements will not meet the needs of her department.
The source of those requirements came from Jennifer's
manager. What should James do? (Choose the best answer)
Adam is the lead business analyst in a data strategy

project. The stakeholders in this project are having a
difficult time coming to a consensus for one of the
requirements, and hence there is a high probability that
this requirement will change. He decides to give it a lower
priority in order to minimize unanticipated rework and
wasted effort. What ranking factor is Adam employing?
Jennifer who is working on defining design options,

identifies that bank managers from various branches have
some common needs that can better be met via a single
solution, thereby reducing costs. What kind of
improvement opportunity is she looking at?
A relationship-oriented organization with several

physical sites installed a system which includes a feature
allowing users to share their screens and call each other
through their computers. While assessing the solution,
you notice users are still traveling to have face-to-face
meetings with each other instead of utilizing the
feature. You find they didn't even know about it!

below:
What most likely happened?
What's the BA's next logical step?
Jesse decided to administer a survey to stakeholder groups

in person vs. email. What is the most likely rationale for
this decision?
Who in an organization would be most interested in re-

usable requirements and why?
Carla and her team have identified and defined the

potential value for three design options. What is their
logical next step?
XYZ is an new organization that uses agile methodology.
The organization is looking for the best solution for project
team collaboration and artifacts storage. Marcus has been
hired as a business analyst and is tasked with carrying out
an analysis between using Confluence site and SharePoint
site. Which of the following is best suited to his needs?
What characteristic of a quality requirement is missing in

the below requirement? "The call center operator shall be
able to view details of a protected household."
You have been assigned to specify requirements as a brief

statement about what people do or need to do when using
the solution. Which one of the following criteria is NOT
part of your activity?
The early identification of interfaces provides context for

the BA to elicit more detailed requirements. Which
classification of requirement is the BABOK describing?
DC Computers is a large provider of computers and
related equipment. Back in the 1980s they started out in
the garage of their founder, David Collins. They made
their first computers from spare parts found at rummage
sales and surplus houses. Today, they import huge
quantities of parts from around the world. They have
production facilities in their Mesa, AZ headquarters as
well as in China and Viet Nam.
The hallmarks of DC Computers have been customization

and customer service. They make computers to order,
and they do it quickly and for competitive cost. They are
not the lowest cost provider, but they excel at giving
customers the greatest number of options of any
computer maker and they succeed at going out of their
way to please customers. A large share of employees has
been with the firm since its start, and they are
extremely knowledgeable. DC's products and service
results in over 90% customer retention rate.
Lately though, mergers in the industry, such as between

Dell and EMC, have increased competition. Apple and
Toshiba have steadily and gradually increased their
market share. DC has not increased their market share,
but at least has held it constant. Forecasts show, though,
they will lose 5% of their market share in the next year if
they don't make some improvements. The executive
team at DC Computers has stated an objective of
increasing market share by 3% in the next year and 5%
the following
For the aboveyear.
Case Study, please answer question 1 of 5
below:
The CEO questions whether the current manufacturing and
related systems can help the company gain new market
share. He wants the team to obtain a popular ERP software
package called PAS. What is the first thing you should do?
In responding to the CEO's request, which of the following
should be considered?
The CIO raises some good points about the current

applications. What is potentially lacking with the CIO's
considerations?
To help in understanding the situation and to provide

guidance, which of the following techniques would you
employ first?
The concerns expressed by the CIO can be best summarized

by which of the following?
Padma and her team are ensuring all requirements work in

harmony as a single whole that supports overall business
objectives and produces meaningful outcome for the
stakeholders. What is the purpose of this exercise?
Guidelines and tools included in the plan stakeholder
engagement task include which of the following?
What are the key elements in a process model?
Clair is wrapping up a brainstorming session. Which of the

following activities are included in that element?
You are the business analyst for a process improvement

project. You have completed conducting a survey with key
stakeholder groups to identify possible business analysis
activities and other relevant items that would help build
the business analysis approach. As the next step, you now
want to assess how the different approaches and the
supported delivery options affect the value delivered.
Which technique would be beneficial in this assessment?
You just created stakeholder and solution requirements.

What task did you just finish?
Which of the following is an input to plan business analysis

approach task?
Production personnel have to complete a significant
amount of paperwork for each "batch" of new product.
Much of the paperwork asks for the exact same
information and the worker has to manually enter it on
every form. This is contributing to the plant missing its
monthly production goals unless it offers overtime which
eats away profit. Melissa is a BA tackling this issue and
suggests preprinting forms with batch information to
avoid having to manually enter it.

below:
What type of recommendation is this?
What might Melissa cite as an additional benefit of the

recommendation to help "sell" it to approvers?
Congratulations! Melissa's recommendation was accepted.

What will she need to ensure happens as a result to
measure value?
What is the purpose of the information management

approach in defining requirements architecture?
The volume of work items to be completed sometimes

exceeds the capacity to complete them. Which of the
following techniques identifies an approach for addressing
this situation?
Which of the following approaches is most likely to require
formal requirements documentation?
A business analyst displays 'what' when they demonstrate
an understanding of fundamental principles and best
practices that get incorporated into and supported by
solutions?
You have interviewed key stakeholders to uncover their
business needs. You become aware of many factors that
the stakeholders think are true, but which have not been
verified. You decide to document which of the following:
What type of requirements relationship exists when a

requirement is easier to implement if a related
requirement is also implemented?
Many planning methods fit somewhere along a continuum

between __________ and _________ approaches. Which of
the following best completes the statement above?
Delivery sales have been decreasing by 5% year-over-

year for a company's bottled water offering. The water is
delivered to a subscriber's door in 5-gallon plastic jugs
which fit on top of a dispenser. This is a common
product in the bottled water industry. Alan has been
asked to assess the solution to understand the reason for
declining sales as it has been the company's steady
source of revenue.

below:
How should Alan proceed?
It appears all companies are experiencing similar decreases

in sales for this product offering. Complaint data hasn't
uncovered anything useful in the analysis either. What's
Alan's next step?
Alan found that as the population of the customer segment
subscribing to this service aged, the 5 gallon jugs were
simply too heavy to hoist onto the water dispenser causing
them to cancel the service. Alan brainstormed potential
solutions and immediately completed a financial analysis to
understand the cost/benefit of manufacturing jugs that
held 2.5 vs. 5 gallons. He was proud of the fact that the 2.5
gallon jugs could have the same neck and so would fit
existing dispensers. His recommendation was to forge
ahead with the manufacture of the new jugs along with a
"win-back" campaign for lost customers. How is this
recommendation potentially flawed?
What does RACI stand for?
Not every process analyzed will be transformed by a

software solution, so processes that are flagged in the
design plan as not being a candidate for automation will
not undergo further elaboration during the technical
design. With that premise, which of the following
statements is NOT true?
Which techniques are used to Validate Requirements?
What is the purpose of assessing requirement changes?

You have been asked to plan and facilitate an event to
estimate the potential value for each design option and to
establish which one is most appropriate to meet the
enterprise's requirements. What techniques might you use?
Which is NOT a true statement regarding the role of a

business analyst?
Requirements may be related to each other in several ways

when defining the requirements architecture. BAs examine
each of these relationships to ensure they satisfy quality
criteria. Which of the following is NOT a criterion?
Overview
Ben's Bikes is a rapidly growing seller of bicycles, parts,

and accessories in the United States and Canada. We
currently have one large retail outlet adjacent to our
distribution center, and we wholesale to a number of
other retailers. Our customers may be either individuals
or businesses. An individual can be a member of a
household. A business can be a bike shop with a few
branches, or a large chain of a hundred or more
franchised shops.
Each business customer has to be set up with a contact

who can be reached for questions. Each customer can
have many contacts, but each contact is for only one
customer. For example, Anna is a contact at one
location, Joanna at another location for the same
customer, and Tomas at a third location for the same
customer. In another example, Clara works part-time at
one location and part-time at another location for the
same customer.
The contacts can work out of one location or many. And

the locations can house one contact or many. For
example, the contact Clara works part-time at one
branch location and part-time at another location for the
same customer, Best Bikes. In another example, a
branch location for Best Bikes has designated two
contacts, Erlich and Brenda.
For the above Case Study, please answer question 1 of 4
below:
Which of these represents the best statement of business
need?
Which of these statements about the relationship between
customers and locations is true according to the case
study?
A decision has been made to create a new Order Processing

system. Hector Boyle and Douglas Colby are disappointed
because initiatives to develop their preferred solutions
have been delayed. What is one way that the BA can
influence a positive outcome?
After the initial set of requirements has been approved,

Dawn Murphy requests additional requirements. There is
disagreement about whether or not these new
requirements are actual changes or simply lower level
details of an approved requirement. How can the BA
determine if it is a new requirement or an existing one and
what technique can they use?
The lead business analyst planned an event to analyze the

potential value for each design option and recommend a
solution. What inputs will be needed to accomplish this
task?
Maritza is a BA on a data strategy project. Artifacts such as

business models and business maps are created, reviewed,
and approved individually without having to wait for the
entire package. Which approach is being employed for this
project?
Which of the following are NOT types of estimation?

You are developing and an approach for how business
artifacts will be stored, accessed, and shared. Which
guidelines/tools would be of value in this exercise?
Stakeholders' attitudes can positively or negatively impact

a change. It is therefore very important for the business
analyst to develop and document a plan on how to
effectively engage with each key stakeholder group. Which
of the following work products would help document the
plans?
When preparing for requirements elicitation, what are the

inputs required to develop an elicitation activity plan?
Kyle is a BA negotiating a service level agreement with a

customer associated with a new product currently in
development. What type of requirement is Kyle
negotiating?
Alexis performed an enterprise readiness assessment

and discovered during the course of the assessment that
a couple of key stakeholders have not fully bought into
the business need or even the process of business
analysis for that matter calling it "fluff." Alexis
documented and communicated her concerns to the
sponsor with the associated impacts. After much
consideration, the sponsor decided the potential
benefits of the work outweighed the risks.

below:
How would you describe the sponsor's attitude toward risk?
What is an example of a risk associated with the scenario?
The BA, serving as facilitator, encounters a situation such

as this during a requirements workshop with a client: A
scribe is assigned to keep track of important discussion
points and action items. Several times during the morning
session, issues are deferred to a "parking lot." The scribe
makes no visible gesture that the issue has been noted.
What should the facilitator do?
What role is responsible for determining how to verify that

the solution meets the requirements?
Sue was attempting to classify the requirements that she

had gathered thus far and discovered that she hadn't yet
identified the capabilities that the solution must have for
the conversion to the new state from the current state.
Which classification was she missing?
A senior business analyst has created an artifact that is
considered an alternative, a precursor, or a complement to
a state diagram. What artifact is the analyst developing for
the project?
The project team is currently working on validating

requirements. The following are the names of the people
on the team: Business analyst - Giewel and Gieson;
Implementation SME - Cheryl; Project Manager - George;
End Users - Jane and Juliet; Customer - Jeremy; Sponsor -
Jean. Which of these people have the primary
responsibility to complete the task?
What is the purpose of user stories when specifying
requirements?
IDEF, BPMN, and IGOE are types of notations utilized in

which of the following models?
Rest Easy is a company that provides outsourced IT
solutions for retailers who don't have internal IT
application development and support personnel.
Customer satisfaction scores have fallen each quarter for
the past year and two high revenue customers were
threatening to go to a competitor when their contracts
were up in three months. Brian was assigned as the BA
to investigate root cause and recommend a cost-
effective solution.

below:
What's the first thing Brian should do? Time is of the
essence!
How was the business need in this scenario identified?

Which of the following is TRUE about reviews?
Which statement best defines the requirements life cycle

management?
As a business analyst in a project with many stakeholders,

you want to ensure that everybody's viewpoint is
considered when coming up with key guidelines for the
project. Which technique would help achieve this
objective, when determining the business analysis
approach?
Megan is the business analyst for an organization and she's

coaching Lindsey, a new business analyst, on the
importance of identifying and recording key dependencies
between requirements. Which one of the following is the
primary reason why key dependencies should be identified
and recorded?
Ralph has conducted the analysis required to document the

current limitations of the solution including constraints and
defects. What outcome is he looking to achieve by
executing this action?
What should NOT be considered when evaluating whether
or not a solution should be retired or replaced?
Leo has just discovered a business policy that applies

universally across the organization, and not just to his
project. What has Leo uncovered?
Tamara works on projects using an adaptive approach

and writes user stories to help the delivery team
understand the requirements. Recently she was asked to
work on a project using a more predictive approach. A
colleague told her that she no longer would be writing
user stories, since they are not used on more predictive
approach projects.

below:
Tamara, however, thought that user stories would be
helpful with which of the following tasks?
Specifically, what would user stories help the team

thoroughly define and understand?
You have been assigned to work with another BA located in

a remote branch office. You have worked with her before
and found that she did not follow through with her
commitments. She did not demonstrate which of the
following underlying competencies?
A conflict has emerged between two stakeholders about
conflicting requirements and you are facilitating a
mediation meeting between them. All efforts to achieve a
compromise in the meeting so far have failed, what is one
of the best things to do now to try to break the deadlock
before ending the meeting?
You are a business analyst assigned to your first agile

project. To better prepare, you are researching the role of
the business analyst in the world of agile. You come across
a blog authored by a self-proclaimed expert in the field of
agile who states the role of business analyst is limited and
will soon be eliminated in agile projects. Which of the
following best refutes that statement?
A senior business analyst was providing advice to a new

business analyst regarding the key benefits of being
prepared to ensure requirements elicitation sessions
include the right people. Which of the following best
reflects the advice the senior business analyst extended
regarding the best tool to use to identify the "right"
participants?
Joseph is assessing each design option based on the

potential value it is expected to deliver and ensuring that
it represents the most effective trade-offs. Which of the
following would he NOT consider in this activity?
The lead business analyst has assigned you to create a
requirements model that would help the project team
understand roles, responsibilities, and reporting structures
that exist within the organization, and align those
structures with the organization's goals. Which of the
following is NOT a technique the BA could utilize to
accomplish this task?
As a business analyst you want to specify the needs of a

specific user and enable teams to define features of value
to a user, written in a user's language. What technique
would best serve this purpose?
Perry proudly submitted a recommended change
strategy to reach the future state as part of a business
case. The change strategy included several phases
spanning two years and was accompanied by a detailed
cumulative quantitative financial analysis. The
governance team asked for more information. Perry was
perplexed as he thought it was already too detailed.

below:
What might the recommendation be missing?
Perry supplemented the information, resubmitted the

recommendation, and gained approval for the change
strategy. However, it took twice as long to implement the
strategy than forecasted because resources with the
required knowledge weren't available due to conflicting
priorities. What did Perry fail to do as part of his
recommendation?
Which statement best describes the complete set of tasks

in the Requirements Analysis and Design Definition
knowledge area?
In her last job, Gayle knew how everything worked. Her
organization had formal and informal standards in place
regarding how business analysis should be performed. But
after leaving her last job, she just landed a Sr. Business
Analyst job with ABC company and to her surprise; there
are no defined standards in place. Gayle determines that
she needs to define a requirements management life cycle
approach for the initiative she has been assigned to. What
requirements lifecycle processes should Gayle define?
Sanjay just met with one of his stakeholders who wants to

add two new requirements to the project after it had been
signed off the previous week. In addition, the new
requirements did not match the overall scope of the
project. However, Sanjay was convinced that the
developers could easily handle the two new requirements
so he passed them on to the development team. What
should Sanjay have done?
Neil is the business analyst for his organization and he is

working with his stakeholders to maintain the project
requirements. Which stakeholder will reference maintained
requirements regularly to ensure they are accurately
reflecting stated needs.
Data dictionaries are used to standardize the definitions of

data elements within the context of a solution. What data
model is oftentimes partnered with a data dictionary?
What is the difference between noun and verb concepts in

a concept model?
You once co-facilitated a requirements workshop with a BA
who did not follow through on her commitments. Because
you were in two different locations, you decided to set up
a web meeting. As you were preparing for the session you
heard her mutter, "Customers never really know what they
want. In the end, I'm going to give them what I think they
need. This is a waste of time." This comment indicates that
she is missing which of the following underlying
competencies?
During a lecture, a professor was teaching his class the

fundamentals of developing a balanced scorecard.

below:
He challenged the students to answer the following
question, "What dimension of the scorecard would you
focus upon to ascertain how well the enterprise is
operating and if their products meet customer needs?"
The professor then asked the students, "Which dimension

of the balanced scorecard would contain measures
pertaining to top line revenue growth and overall
profitability for the current fiscal year?"
The last question the professor posed was, "Which
dimension of the balanced scorecard would contain
measures pertaining to whether or not delivery of products
and services met customer expectations over the last
quarter?"
Nick has just finished a report that showed some issues in

the business analysis work for his current project.
Specifically, there were several variances from what he
expected, and he needs to address the issues. What should
Nick do to address the variances?
What is the purpose of maintaining requirements?
Sallie the BA was in the process of conducting training and

noticed that members of the class were having difficulty
retaining the information. She is currently using
PowerPoint slides supported by written material. What
might you suggest she try?
What are the six core concepts in the BACCM?
What are relationships between actors and use cases

called?
There are five types of elicitation and collaboration tasks
that business analysts must complete as part of their role
and responsibilities. Which one of the following is not a
task that the business analyst may complete as part of
their roles and responsibilities in this knowledge area?
Percy is the lead business analyst working on a project to
construct a chemical plant. The project sponsor has asked
him to present high-level risk register in the next project
update meeting so the team can begin analysis. Which of
the following activities must be started in order to have
high level risk register?
Kathy is a new BA who asked you to review a business

case she developed before she submits it for review and
approval. The business case outlines a compelling change
strategy and contains rigorous financial feasibility
analysis for the recommended strategy.

below:
You provide Kathy feedback that while her
recommendation is compelling, something critical is
missing. What is it?
What rationale do you give Kathy for the criticality of the

missing information?
Which of the following best describes what is needed in

order to specify and model requirements?
How can backlog management be helpful when analyzing

and recommending a solution?
You are reviewing deliverables with your sponsor and

customer. While examining the deliverables, they note
some minor quality problems. However, they decide that
they are satisfied with the output and formalize their
acceptance by signing a document stating that they have
accepted the output. What task have you just completed?
Which of the following is NOT a commonly used method for
prototyping?
Which technique would Nick employ to help identify the

underlying cause of variances from what he expected?
Becca is developing a data model that will be used to

implement a relational database. What data model would
Becca choose?
What is an effectiveness measure of verbal communication

skills?
Overview
Pied Piper Pizza Pie is located in a large metropolitan

city. It is a privately owned business. The pizza shop has
been open for business for the last thirteen years. It
offers a variety of different types of pizza (deep dish,
thin crust, specialty pizzas), with a variety of flavorful,
colorful, and fresh ingredients for toppings. The mix of
revenue comes from 30% delivery of pizza and 70% table
service. They also receive 95% of their delivery orders
through a web-based application. The owners were
thinking about expanding to a second location, but sales
have dropped off the last six months, especially on
Friday and Saturday nights. These evenings represent
the majority of the sales for the week. If sales for Friday
and Saturday nights could pick up, then the company
could be in a position to expand to a second location.
Currently, Pied Piper Pizza Pie employs cooks, wait
staff, delivery drivers, and some bus staff/dishwashers.
Customers
The customers may be either individuals or families.

They currently have about 5,000 customers, but they
market to an area populated with over 1 million people.
Recognizing that pizza is a consumable product that they
can re-sell to happy customers, they keep customers in
their files forever, unless someone explicitly asks to be
removed.
For the above Case Study, please answer question 1 of 4
below:
Which technique would be most useful in helping Pied Piper
Pizza determine their business need?
Which of the following is one of the first outputs that you
would create?
Which of your underlying competencies would help the

owners the most?
Which Knowledge Area/Task would you choose as you begin

to work with Pied Piper Pizza?
Overview
Belle's Bags is a rapidly growing online seller of handbags

and purses, wallets, and accessories. Belle began making
handbags as a hobby to sell at local art fairs. They were
so popular, that she decided to become an entrepreneur
and started selling through the internet. She has become
so successful that she employs hundreds of people,
including many working at the distribution center (DC)
24/7.
Belle's sells to individuals and wholesale to a number of

other retailers. Customers may be either individuals or
businesses. An individual can also be a business. For
example, Marisa Fortes might buy a purse for herself and
a variety of product for her retail business. Most of the
business customers are boutique retailers.
Orders are placed online. There is no limit to the

number of line items that can be placed on an order. An
order really isn't an order unless at least one item has
been ordered. Each line item is associated with a
specific order. The Order system checks immediately to
see if the item is in stock in the Inventory system. If in
stock, the items on the order are reserved and
immediately transmitted to the DC, where they are filled
and shipped. If any of the items on the order are out of
stock, that item is placed in a status of "Open." When the
open item(s) is received in the DC, the Order system is
updated
Which of immediately and the
these represents thebest
itemstatement
is filled. of business
need?
Which of these statements expresses the cardinality of the
relationship according to the case study?
Which of these statements expresses the most effective

way for the BA to resolve conflict among the stakeholders
about how to meet the business need?
To help understand the requirements involving Orders as
they interact with the Inventory, Accounting, Picking, and
Shipping systems, which technique would help the business
analyst during Requirements Analysis and Design Definition
the most and why?
Which statement best defines the business analyst's role in

conflict and issues management?
Which elicitation technique compares an organization's

strategies, operations, and processes with the best in-class
competitors and peers?
What is the purpose of prioritizing requirements?
The purpose of prioritizing requirements is to rank

requirements in the order of relative importance. Which of
the following can be the location where the prioritization is
maintained?
Missy is a business analyst working for InfoTech Company.
The organization's standards require that she gives a
weekly business analysis status report. Missy is now in the
process of determining who will need to receive the weekly
status report. Which knowledge area is Missy working
within?
What are all of the inputs required to assess requirement

changes?
As a business analyst you are planning the business analysis

approach to use in the current initiative you are working
on. To ensure that all business analysis activities have been
identified, what technique could you employ?
Which stakeholders participate in prioritizing

requirements?

below:

measure value?
What is the impact of the agile perspective on the planning

and execution of elicitation and collaboration tasks?
Which of the following best describes the requirements

review process?
You are a business analyst in an initiative during which an

analysis of the business analysis performance has just been
completed. Which of the following actions would you take
depending on the analysis results?
The project manager has asked Raja for a list of all of his
business analysis-related deliverables along with the
associated activities and tasks as inputs into the project
plan and schedule. What technique will serve Raja best?
The tasks in business analysis planning and monitoring
(BAPM) include which the following?
The number of occurrences of one entity in a data model

that are linked to a second entity are called what?
Which of the following is NOT an input to Define

Requirements Architecture Task?
After prioritizing the requirements, Amanda provides the

following stakeholder with a list of those prioritized
requirements. This stakeholder verifies that the prioritized
requirements will provide value from an organizational
perspective. Who is this stakeholder?
You are a BA assessing both the solution and enterprise

limitations that are prohibiting the end-users from
experiencing the full value of the solution. You are
lacking a description of the current state.
below:
What sort of assessment are you able to perform?

To complete the assessment, you gather information
related to the current state description. To be all inclusive,
what types of factors will you need to have?
Medix International has hired you to work on a project to

choose an Electronic Health Record (EHR) system. You are
preparing an artifact to define measures of value attributes
to be used for assessing and comparing solutions and
alternative designs. Which of the following is NOT a
consideration in creating this artifact?
Susie, the business analyst, had organized her

requirements into a matrix but feels that the list doesn't
truly give stakeholders an understanding of how value
might be realized by the solution once built. What would
be a logical next step?
You are the business analyst in an initiative. You have

completed requirements elicitation and documentation,
and in the process of reviewing the requirements in order
to obtain signoff. John, one of the approving stakeholders,
just joined the company and requests a way to accurately
assess alignment and completeness of requirements. Which
of the following tools would you provide to John?
Which of the following set is inclusive of all the general

components of decision analysis?
You are a BA working to define your overall business

analysis approach. You are documenting stakeholder
concerns and risks that are raised during discussions when
building the approach. What technique are you using?
Deepak is a BA on a project that is already over budget and
time constrained. In light of this, he decides to collect
information from a group of people using the survey
technique. The following are some of the reasons he would
choose this technique. Which one is NOT one of the
reasons?
Data about data can best be described as what?
Rose is facilitating a workshop to elicit requirements for a

process improvement project. She wants to ensure that all
participants have a common understanding. How should
Rose proceed?
Delivery sales have been decreasing by 5% year-over-

year for a company's bottled water offering. The water is
delivered to a subscriber's door in 5-gallon plastic jugs
which fit on top of a dispenser. This is a common
product in the bottled water industry. Alan has been
asked to assess the solution to understand the reason for
declining sales as it has been the company's steady
source of revenue.
below:
How should Alan proceed?
It appears all companies are experiencing similar decreases

in sales for this product offering. Complaint data hasn't
uncovered anything useful in the analysis either. What's
Alan's next step?
Alan found that as the population of the customer segment
subscribing to this service aged, the 5 gallon jugs were
simply too heavy to hoist onto the water dispenser causing
them to cancel the service. Alan brainstormed potential
solutions and immediately completed a financial analysis to
understand the cost/benefit of manufacturing jugs that
held 2.5 vs. 5 gallons. He was proud of the fact that the 2.5
gallon jugs could have the same neck and so would fit
existing dispensers. His recommendation was to forge
ahead with the manufacture of the new jugs along with a
"win-back" campaign for lost customers. How is this
recommendation potentially flawed?
In order to confidently analyze the current state of an

enterprise, what must the BA utilize as an input?
Why is it important for a business analyst to understand

roles and responsibilities of the stakeholders within the
organization?
Carmen has been hired as the senior business analyst on an

ongoing project. Initial elicitation activities have been
done, and she is now determining the best way to
transform and represent the elicitation results into
requirements in order to define the change. What would
Carmen consider when modeling the requirements?
Steven works at an IT shop in North Carolina. He is in

charge of being responsible for identifying and managing
risks associated with solution design, development,
delivery, implementation, operation and sustainment.
What type of stakeholder is Steven?
There are several situations in which requirements can be
reused. Which of the following statements is accurate
regarding requirements reuse?
You are conducting a lessons learned session for the

previous phase of a project so that the next phase can be
even better. Brent is a developer who begins raising his
voice and pointing fingers at the end users who "change
their minds all of the time and don't have a clue as to what
they need!" What would be the best way to handle this
situation?
Larry and Janyce are Enterprise Analysts who have been

assigned to a multi-million dollar system integration
project that will merge a newly purchased company's
system functionality onto the current company platform.
Because there are two more mergers planned for the near
future, Larry and Janyce's manager has asked them to
identify and document which requirements could be reused
for future mergers and acquisitions. What technique might
Janyce use for this task?
A business analyst is planning a focus group session. Which

of the following is NOT a consideration?
Rest Easy is a company that provides outsourced IT
solutions for retailers who don't have internal IT
application development and support personnel.
Customer satisfaction scores have fallen each quarter for
the past year and two high revenue customers were
threatening to go to a competitor when their contracts
were up in three months. Brian was assigned as the BA
to investigate root cause and recommend a cost-
effective solution.
below:
What's the first thing Brian should do? Time is of the

essence!
How was the business need in this scenario identified?
When creating a requirements model, business analysts

determine the specific categories and specific models
within categories to be used. Which of the following is NOT
an example of category?
Which of the following criteria are the basis for
prioritization of requirements?
A model is a descriptive and visual way to convey

information to a specific audience in order to support
analysis, communication, and understanding. What would a
business analyst typically model?
What techniques would work best to confirm your
elicitation results?
You have been asked to facilitate a workshop to help
clarify the scope of a solution. Your objective is to:
What techniques can be used to attain approvals of the

requirements?
Jen is trying to juggle several projects at once, each with

tight deadlines. A recent government law was passed that
necessitated numerous changes at once. Her sponsors have
even told her not to spend too much time in requirements
meetings because her projects have unmovable deadlines,
and the company would be in trouble if they missed any of
the dates. What competency must Jen use to ensure that
her requirements deliverables will be ready on time?
Which of the following techniques is the most useful to

understand the current state of the enterprise?
The corrections department in a large metropolitan
county installed a new phone system that integrated
with employee's computers. This new system would
significantly change current processes but would enable
overworked personnel to be more efficient. Instead of
being welcomed with open arms, many corrections
workers actively resisted the new system and created
workarounds to get back to their "usual" way of doing
things.
below:
How could this current situation be described from a value

realization standpoint?
How could this situation have been mitigated or avoided
altogether?
Some of the probation officers still use a Dictaphone to

record lengthy reports for court review and disposition, and
administrative assistants transcribe what was dictated.
With the new system, the Dictaphones don't work and court
imposed deadlines are being missed causing public
scrutiny. How was this crucial finding missed?
Paige works in the IT department for a financial institution.

She may be needed to provide approval for aspects of the
business analysis approach, especially in organizations
where the business analysis process is audited. She may
also require that specific stakeholder representatives or
groups be involved in the business analysis activities. What
type of stakeholder is Paige?
Documenting a requirement that describes a customer's

interaction with a proposed system to accomplish a goal is
best associated with which of the following techniques?
Which of the following is NOT a guideline and tool for

traceability?
Richard is the lead business analyst working on a

compliancy project in one of the leading banks in the
country. He has noted that different departments interpret
the same information differently. To guarantee
standardized usage of data elements and common
interpretation of information involved in the expected
change, Richard would use which of the following
techniques.
Which technique is likely to have the LEAST amount of
detail regarding requirements?
Which of the following statements is true regarding tasks a

business analyst may perform while evaluating the
necessity for change within an enterprise?
Associations (interfaces) in a use case diagram are shown

through:
Jax is a BA interviewing a client regarding business rules
related to discounts for car insurance. The customer
started relating several "If, then" scenarios. For example,
"If their age is 16-25, no discount. If their age is 26-35 and
they have been accident free for a minimum of 3 years,
they will receive a 5% discount. But, if they have other
policies with us, they will receive an 8% discount. If they
are from 36-50 years old and...." Jax was writing furiously
trying to keep up! What would be an effective way to
document this set of business rules?
The performance report for an in-house developed

solution has shown for the past year that the application
is outperforming its targets in every category. The
defined KPIs already set the performance bar pretty
high.
below:
What's the likely cause for "over" performance?
Given this scenario, what is the best course of action for

the BA?
The following statements describe requirements

traceability. Which one does NOT?
Your business analysis plan contains several reviews in

order to evaluate the content of a work product and find
defects early in the process. Russ, the project sponsor, is
advocating for one rigorous review prior to the product's
release as everyone is busy and unable to find common
times for multiple reviews. Which of the following might
you suggest to the sponsor that might address both
objectives?
Elicitation results contain information of different types.
Therefore, as part of specifying requirements, they can be
categorized into one of the following categories. Which one
is NOT one of the BABOK categories?
The senior business analyst requested that all requirements

be self-contained and capable of being understood
independently of other requirements or designs. Which
characteristic of requirements and design is the senior
business analyst requesting?
Which of the following statements BEST describe job

shadowing?
Which of the following would NOT be considered an

interface type?

business analyst and recommended using a matrix for their
requirements modeling format. What is the purpose of this
type of format?
Your company has just purchased a COTS package. You

were selected as the business analyst for the project
because of your existing expertise and the need to
implement within an aggressive timeline. This is an
example of what underlying competency?
Overview
Pied Piper Pizza Pie is located in a large metropolitan

city. It is a privately owned business. The pizza shop has
been open for business for the last thirteen years. It
offers a variety of different types of pizza (deep dish,
thin crust, specialty pizzas), with a variety of flavorful,
colorful, and fresh ingredients for toppings. The mix of
revenue comes from 30% delivery of pizza and 70% table
service. They also receive 95% of their delivery orders
through a web-based application. The owners were
thinking about expanding to a second location, but sales
have dropped off the last six months, especially on
Friday and Saturday nights. These evenings represent
the majority of the sales for the week. If sales for Friday
and Saturday nights could pick up, then the company
could be in a position to expand to a second location.
Currently, Pied Piper Pizza Pie employs cooks, wait
staff, delivery drivers, and some bus staff/dishwashers.
Customers
The customers may be either individuals or families.

They currently have about 5,000 customers, but they
market to an area populated with over 1 million people.
Recognizing that pizza is a consumable product that they
can re-sell to happy customers, they keep customers in
their files forever, unless someone explicitly asks to be
removed.
Which technique would be most useful in helping Pied Piper
Pizza determine their business need?
Which of the following is one of the first outputs that you
would create?
Which of your underlying competencies would help the

owners the most?
Which Knowledge Area/Task would you choose as you begin

to work with Pied Piper Pizza?
Once the requirements are verified, what is the next task a

business analyst may perform, provided that other inputs
required by the task are also available?
Which statement about techniques is the most correct?
What is the difference between "associations" and
"extensions" in a use case diagram?
What kind of diagram shows how processes or objects

interact during a scenario by showing the information
passed between them?
Anna, a junior business analyst, is seeking your advice on
how many models she should use to best meet stakeholders
needs in a given context. What would you advice her?
Business analysts should use any combination of models

that best meet stakeholder needs. BABOK 7.1.4.1
Which of the following options is an input to managing

stakeholder collaboration?
Which of the following would NOT be considered a strength
of creating a glossary?
DC Computers is a large provider of computers and

related equipment. Back in the 1980s they started out in
the garage of their founder, David Collins. They made
their first computers from spare parts found at rummage
sales and surplus houses. Today, they import huge
quantities of parts from around the world. They have
production facilities in their Mesa, AZ headquarters as
well as in China and Viet Nam.
The hallmarks of DC Computers have been customization

and customer service. They make computers to order,
and they do it quickly and for competitive cost. They are
not the lowest cost provider, but they excel at giving
customers the greatest number of options of any
computer maker and they succeed at going out of their
way to please customers. A large share of employees has
been with the firm since its start, and they are
extremely knowledgeable. DC's products and service
results in over 90% customer retention rate.
Lately though, mergers in the industry, such as between

Dell and EMC, have increased competition. Apple and
Toshiba have steadily and gradually increased their
market share. DC has not increased their market share,
but at least has held it constant. Forecasts show, though,
they will lose 5% of their market share in the next year if
they don't make some improvements. The executive
team at DC Computers has stated an objective of
increasing market share by 3% in the next year and 5%
the following year.
The CEO questions whether the current manufacturing and
related systems can help the company gain new market
share. He wants the team to obtain a popular ERP software
package called PAS. What is the first thing you should do?
In responding to the CEO's request, which of the following

should be considered?
The CIO raises some good points about the current

applications. What is potentially lacking with the CIO's
considerations?
To help in understanding the situation and to provide

guidance, which of the following techniques would you
employ first?
The concerns expressed by the CIO can be best summarized
by which of the following?
All the following are examples of properly written

functional requirements EXCEPT:
You have been hired as the senior business analyst on a

project that will span three years. You discover that
solution definitions have been defined and tasks are
performed in specific phases. What approach is the project
using?
Giewel is working as the business analyst on a compliancy

project. She has received estimations from all the involved
stakeholders. She combines them all to get a total for all
the activities and tasks. What method has she used for
estimation?
Who are the key stakeholders that contribute to the

maintenance of requirements?
While analyzing elicitation results and creating

representations of those results, which set of activities will
a business analyst typically be engaged in?
For effective review, objectives are clearly communicated
to all participants prior to the review. Which of the
following is NOT an objective for reviews?
Which of the following is included within the business

analysis approach?
Before conducting a facilitated workshop, a business

analyst determined the objectives of the workshop,
considered various elicitation techniques, and identified
supporting materials. What activity was the BA performing?
"Our organization will be our customers' service provider

of choice as measured by a 95% loyalty score in the
annual customer satisfaction survey by year 20XX."
below:
What is this statement of example of?
How can the above statement be utilized?
Derek and his team are brainstorming alternative

approaches to a defined change. What task is Derek
performing?
In what situation would a feasibility analysis be MOST
useful?
Nelson is a business analyst who is preparing for a workshop

in which he is planning on using brainstorming as a way to
identify solution options. Which of the following lists the
steps in the preparation phase of a brainstorming session?
Which of the following best describes the role of

acceptance criteria related to a user story?
Susan is a business analyst who is creating a process map of

the current product changeover process on a
manufacturing line. The sponsor advises her not to waste
time on the current process because "everybody knows it
doesn't work!" Instead, he counsels her to research a best
practice and train everyone on it as quickly as possible.
What is Susan's best course of action?
Elizabeth is the project stakeholder on your project and

she is asking for a change in one of the project
requirements. Before this change can be approved, you'll
need to determine the impact of the change on all other
project requirements. What term best describes the
examination of the relationships that may be impacted by
the change in the requirement?
You have just completed a thorough stakeholder analysis
during which you identified all the stakeholders that will be
directly or indirectly impacted by the current initiative you
are working on. What would be the output of this analysis?
Clark is identifying potential benefits of the requirements

in a collaborative manner. What is he doing?
During a lecture, a professor was teaching his class the

fundamentals of developing a balanced scorecard.
below:
He challenged the students to answer the following

question, "What dimension of the scorecard would you
focus upon to ascertain how well the enterprise is
operating and if their products meet customer needs?"
The professor then asked the students, "Which dimension

of the balanced scorecard would contain measures
pertaining to top line revenue growth and overall
profitability for the current fiscal year?"
The last question the professor posed was, "Which
dimension of the balanced scorecard would contain
measures pertaining to whether or not delivery of products
and services met customer expectations over the last
quarter?"
Hae Lin is ensuring that the requirements and designs have

been defined correctly and provide the necessary
information for further work that will be performed. What
task is Hae Lin doing?
In a business capability analysis, a business analyst will
work with a team to identify the business' capabilities
along with assessing them for performance and risks. How
is this information used by the business?
A business analyst has been assigned to a new project that
is very complex and requires a detailed solution that drives
a significant change from how the organization conducts
business. What is the key initial goal of the business analyst
assigned to the project?
What techniques are used in the task of confirm elicitation
results?
Benchmarking and Market Analysis is a stated technique for

which of the following tasks in the Requirements Analysis
and Design Definition knowledge area?
Which subset is correct for all stakeholders in Define Design

Options task?
What is one of the inputs of approve requirements?
In a requirements approval workshop, Rocco is responsible

for providing opinion on the relationship between stated
requirements and specific laws, either formally in an audit,
or informally as inputs to requirements life cycle
management tasks. What type of stakeholder is Rocco?
You are planning business analysis activities. You make a

decision to break down the activities required to complete
each deliverable into tasks in order to estimate the amount
of work each task will require. What technique is being
used?
What type of question elicits dialogue during elicitation

activities?
Which of the following describes a component of a UML

standard activity diagrams?
Matt is the lead BA on a project team that will standardize
a contentious business process and automate it. The team
has a limited amount of time to elicit requirements. One of
the BAs on the project is not comfortable with the
elicitation techniques chosen for the project. How should
Matt deal with this problem?
Tomas is modeling the roles, responsibilities, and reporting

structures that will exist within the future state
organization. What tool is Tomas using?
Which of the following best describes the difference

between synchronous and asynchronous call message types
in a sequence diagram?
Your organization has purchased a new requirements

management tool. Some of the BAs and other team
members find it difficult to learn. You have used a
different tool in a previous organization, but you find that
you can easily track changes to the requirements with this
tool as well and share your expertise with everyone. You
are demonstrating which underlying competency?
Which of the following guidelines/tools is used for

improved assessment of stakeholder impact and the
development of more effective stakeholder engagement
strategies?
below:


measure value?
Sarah is a BA working on enhancements to the

organization's Human Resource system. She would like to
model an employee's life cycle from the time they are a
recruit until they are no longer with the company, along
with the triggers that change their status. Which of the
following diagrams will best suit her objective?
Which of the following is NOT a verification activity?

Greg is working on getting his requirements approved.
Which stakeholder is responsible for ensuring that the
requirements meet quality assurance standards?
A senior business analyst was discussing the reason why she

was using an onion diagram to address the concerns of the
client regarding resources in the organization who will be
involved with the solution. The BA provided which of the
following responses?
A junior business analyst in an initiative has been asked to

evaluate the implications of proposed changes to
requirements and designs. She approaches you for advice
on a useful tool for performing impact analysis. What is
your response?
Stakeholder management includes the process required to

identify the people, groups, or organizations that could
impact or be impacted by the project initiative. Which set
of stakeholders accurately represents those that would be
involved in the business analysis planning and monitoring
knowledge area?
A BA has learned that one of the key SMEs has a need to

make some changes to the requirements. What are the two
key outputs that should be created to reflect the changes
that the SME is looking to achieve?
You are the business analyst in an agile initiative that has
several artifacts being produced within a sprint. Your
manager has asked you to manage the releases by creating
a tool to store and track the artifacts that are under review
and to post them once approved, for the downstream
consumers. What are you likely to create?
Which of the following subset represents the key elements

of a mind map?
Overview
Ben's Bikes is a rapidly growing seller of bicycles, parts,

and accessories in the United States and Canada. We
currently have one large retail outlet adjacent to our
distribution center, and we wholesale to a number of
other retailers. Our customers may be either individuals
or businesses. An individual can be a member of a
household. A business can be a bike shop with a few
branches, or a large chain of a hundred or more
franchised shops.
Each business customer has to be set up with a contact

who can be reached for questions. Each customer can
have many contacts, but each contact is for only one
customer. For example, Anna is a contact at one
location, Joanna at another location for the same
customer, and Tomas at a third location for the same
customer. In another example, Clara works part-time at
one location and part-time at another location for the
same customer.
The contacts can work out of one location or many. And

the locations can house one contact or many. For
example, the contact Clara works part-time at one
branch location and part-time at another location for the
same customer, Best Bikes. In another example, a
branch location for Best Bikes has designated two
contacts, Erlich and Brenda.
Which of these represents the best statement of business
need?
Which of these statements about the relationship between

customers and locations is true according to the case
study?
A decision has been made to create a new Order Processing

system. Hector Boyle and Douglas Colby are disappointed
because initiatives to develop their preferred solutions
have been delayed. What is one way that the BA can
influence a positive outcome?
After the initial set of requirements has been approved,

Dawn Murphy requests additional requirements. There is
disagreement about whether or not these new
requirements are actual changes or simply lower level
details of an approved requirement. How can the BA
determine if it is a new requirement or an existing one and
what technique can they use?
During the assess requirements changes task, impact

analysis is performed to assess or evaluate the effect of a
change. Depending on the impact analysis and resolution,
various stakeholders may be authorized to do the following
to the proposed change. Which one is NOT one of them?
Which inputs would be leveraged by the business analyst to
support measuring solution performance ?
Anna has assembled a team to define design options. What

inputs will they need to accomplish this task?
What is considered the best way to teach something?
Which type of stakeholder verifies that the prioritized

requirements will deliver value from an organizational
perspective?
What is the name for a behavioral (business) rule for which

there is no active enforcement?
As a business analyst, you have just concluded assessing

business analysis work and have proposed a performance
improvement plan. In which of the following inputs will the
details be captured?
The lead business analyst has assigned you to create

requirements models that would help the project team
understand roles, responsibilities and reporting structures
that exist within the organization and align those
structures with the organization's goals. Which
requirements model category would you use?
Nick reported on the results of the analysis and identified
any necessary preventive, corrective, and developmental
actions. Why is that important?
Barb is a BA working on a global initiative. Impacted

stakeholders are located on four continents. Getting
consensus on the future state will be difficult and time is
of the essence.
below:
Which of the following techniques would assist in the rapid

development of a shared future state vision?
What unique challenge is associated with the preferred

technique chosen for the scenario?
Eric is working on a major project with a looming deadline.

The project will greatly benefit the bank he works for,
especially if the team can finish it on time. In fact, Eric's
whole team will receive a bonus if they can deliver before
their deadline. Eric just discovered an important new
feature that would significantly improve the solution, but
would interfere with the projected deadline if the team
included it now. What should Eric do?
As a means of eliciting requirements you have been reading

all known business architecture documentation and the
information provided from a previous phase of the project
you are working on. What is this called?
The five whys" is a question-asking process to explore the
nature and cause of a problem. Why is the technique called
"the five whys?"
Which of the following is NOT a consideration in the

prioritize requirements task?
Which of the following best describes some of the

characteristics of requirements and designs quality?
Giewel has assembled a team to analyze the potential

value of design options and recommend a solution. What
Whitney is a BA working to identify quantitative and
qualitative measures in order to identify performance
improvements related to her business analysis work.
Identifying quantitative measures was relatively easy;
qualitative measures are proving to be more difficult. You
are a senior BA assigned as Whitney's mentor; which of the
following measures do you suggest?
You have been hired on as the business analyst on a process

improvement project. The project objective is to reduce
the time it takes to complete the process. You have
constructed process models of the current state, and are
now assessing the process for its efficiency and
effectiveness, as well as identifying opportunities for
change. Which of the following would NOT be a
consideration?
What is the key reason for maintaining requirements?

Leah was the BA on the website refresh project and had
been incredibly thorough in requirements elicitation,
prioritization, and design definition. The website was
marketed to promise "an online experience like no
other!" Three months after deployment, all performance
measures reflect perfection. Still, online shoppers aren't
happy. The Director of Customer Loyalty is desperate for
a quick fix.
below:
Which of the following options would help Leah understand

the customer experience?
Hindsight being 20/20, what is Leah's biggest "lesson

learned" from this experience?
The lead business analyst and the project team have come
up with three design options that would potentially achieve
the desired future state. She needs an expert to provide
input about the constraints and cost implications of each
option. Who would be the BEST person to go to?
Lessons learned process can include a review of all of the

following. Which one can NOT be included?
When does the requirements life cycle end?
At what point in the project timeline would the BA

typically modify the business analysis plans?
Which of the following statements is NOT true about the

prioritization of requirements?
How does the BABOK define a "requirement?"
The sponsor of a new project wants to contact a vendor the

company has worked with frequently in the past to procure
new software along with consulting help configuring and
integrating it into the current environment. You are the BA
assigned to the project and are trying to convince the
sponsor to take the time for a vendor assessment. What
would be your primary argument?
Item tracking is a technique used within all tasks of the
business analysis planning and monitoring knowledge area
EXCEPT:
A core competency to using tools and technology

effectively is?
ABC Transportation is a growing company specializing in

shipping and trucking of consumer and industrial goods.
They have recently expanded and have been
experiencing issues with their rapid growth. The biggest
problem for them has been their inability to invoice
customers quickly, which in turn slows their revenue
and causes occasional cash flow issues.
The problem is compounded by issues related to the

integration of two recently acquired shipping companies
into their main finance and accounting system. The
separate systems vary in complexity and sophistication.
For example, their most recent and largest acquisition,
Overland Trucking, has antiquated systems and
processes. It uses paper forms for: recording drivers'
hours, noting packing charges, and documenting
insurance coverage. The company would prefer the
systems be integrated.
Root cause analysis has revealed a reluctance among

drivers and customers to drop the paper forms, since
drivers can easily see the items loaded onto their trucks
and customers can view and approve the shipments
quickly. However, the forms are occasionally lost, which
can result in billing delays of one to two days. The
additional work to reconstruct missing forms occupies
the bookkeeping staff, delaying both the routing and
exception shipments. ABC is routinely 2-3 weeks late
with invoices as a result.
Which of the following techniques would lead to the
greatest initial value for ABC Transportation and why?
The BA decides that a process model would help to improve

the business process (or solve the business problem). Which
one in particular would be the best to help improve the
billing inefficiencies?
ABC admittedly is having trouble integrating the new

acquisitions into the main company. Which type of
deliverable would best help lead the way towards
integration?
Given the situation described in the narrative, which of the

following would the BA most likely be able to define next?
Which of the following best represent forms of
documentation?
You are performing root cause analysis in order to identify

performance improvements. Reactive analysis is used for
identifying the root cause(s) of an occurring problem for
___________ action; proactive analysis is useful for
identifying potential problem areas for ___________
action.
Which of the following is NOT true about specifying and

modeling requirements?
Bill is a BA for DuSheune Enterprises is a highly competitive

marketing and research firm. He is starting to assess
change of the requirement of his project. What are the
outputs of this this process?
Why is it important for a BA to identify and understand

stakeholder attitudes towards the project?
Mary is preparing to allocate requirements to solution

components and releases to best achieve the objectives
and maximize value. What should Mary do?
You are the business analyst for an initiative that has
recently experienced changes in key business stakeholders,
including governance personnel. Changes in key
stakeholders have resulted in numerous change requests
for baselined requirements. You are assessing the effect
the proposed changes would have on solution components.
Which guideline are you employing?
Which of the following types of risk tolerance would be

most likely to need a risk mitigation strategy?
In order to assess business analysis work and plan for
improvement where required, it is important to consider
the benefits obtained and assess whether the cost, time
and resource investments are justifiable. What assessment
measure is described?
The target time for creating printable labels is 4 minutes

per 100 labels. Current results range from 3.4 minutes
to 7.8 minutes.
below:
What is the term which describes the discrepancy between

expected and actual performance?
What is the BA's course of action regarding the discrepancy
between expected and actual performance?
Your organization has announced an initiative to streamline

accounts payable processes in all its divisions. You are a
business analyst assigned to analyze current business
processes and recommend one process for all divisions.
Which of the following are you LEAST likely to do?
What are the three typical components of a user story?

The Specify and Model Requirements task can result in the
output of a requirement or a design. What is the
difference?
A business analyst must be effective in generating

alternative solutions that solve the business need or
problem. Which of the following underlying competencies
would be helpful in that endeavor?
If you are able to reduce stakeholder resistance to needed

changes and are able to articulate a clear and motivating
vision of a necessary future state, you are exhibiting which
competency?
Which document explains how the enterprise will create or
acquire new capabilities?
Reese wants to refine the use cases she's created in order

for stakeholders to validate the logic for interactions
between the objects in the scenario. Which of the
following could she use?
Which technique is used to determine the underlying cause
of performance variance?
The following statements describe how business analysts

use requirements architecture. Which one is NOT a correct
description?
Jamey is familiarizing himself with the organization's
structure in order to better understand the current state
environment.
below:
What will reviewing the organization's structure tell him?
Why is reviewing the organizational structure so important

to a change initiative?
This elicitation technique is composed of pre-qualified

individuals whose purpose is to discuss and comment on a
topic under the guidance of a trained moderator. These
sessions can be conducted using a homogeneous or
heterogeneous audience. What is this technique called?
Which techniques might be used in plan stakeholder

engagement task?
Which of the following data models is typically used by

implementation subject matter experts to describe how a
database is physically organized?
What are all the inputs to the Define Requirements
Architecture task?
Leah is using document analysis technique for her
elicitation process. Which of the following is NOT a
consideration when performing document review and
analysis?
In which of the following would proposed approaches to

address issues be found?
Which of the listed techniques is used to ensure coverage

of activities by denoting responsibility, identifying roles,
discovering missing roles, and communicating results of a
planned change?
An agile team had estimated to complete 15 story points in
a previous iteration, but the team only manages to
complete 10 story points in that iteration. They estimate
the next iteration by adjusting to 10 story points worth of
work. What technique has the team employed to estimate
the next iteration?
What does the elicitation activity plan include?
It's time to administer the annual employee satisfaction

survey. Last year less than 12% of the co-located
employees returned the online survey. Gene
recommended discontinuing the survey given the low
response rate but the governance team elected to give it
another try.
below:
What could one infer from the low response rate?
What might Gene do to bolster the return rate of the

survey?
It turns out that the primary reason that the survey isn't
being returned is that the questions are ambiguous;
personnel report not understanding what is really being
asked. How could this misunderstanding have been largely
prevented in the first place?
All of the following are elements contained within the plan

business analysis information management task EXCEPT:
Which of the following is an invalid statement about the

approval of requirements?
What is the primary difference between requirements and
designs?
The act of relating requirements to other requirements is

called?
In what task are requirements allocated to a solution

component or a release?
You have been hired as a business analyst in a health

organization in Quebec that wants to automate their
clients' health records. You want to understand the current
processes, but the documents available are outdated, and
most of the care providers speak French of which, you
understand very little. In this scenario, which of the
following techniques would you use to understand the
current processes?
What does the Business Analysis Body of Knowledge

contain?
Ryan is a BA working on gathering information for a

business case. He is using benchmarking studies of the
competition. He has determined that the potential risks
associated with implementation are roughly the same as
the expected value. Which of the following would Ryan
most likely recommend?
The project team is in the process of confirming
compliance with organizational performance standards for
business analysis, correct use of modeling notation and
completeness within each model, and that items
determined to be important are included in the final
requirements deliverables. What tool would be helping in
carrying out these activity?
Miriam is a BA who is working to improve the ability of

the help desk to resolve more end-user issues on the
first call. She has documented year-to-date first call
resolution rates and is working on identifying the root
cause for calls needing escalation to other support
groups. During her analysis, she receives first call
resolution results for the last two reporting periods that
show marked improvement from her baselined year-to-
date results.
below:
What's most likely happening?
What is Miriam's best next step before continuing with root

cause analysis?
Elements included in the plan business analysis approach
task include which of the following?
A project team has come up with several design options

that would satisfy the stakeholders' needs. Their next step
is to identify the potential benefits of each option in a
collaborative manner. Which technique would the team use
to achieve their goal?
What is the basic difference between a conceptual data

model and a logical or physical data model?
What is the purpose of Specify and Model Requirements?
What is the most important reason for a facilitator to use

ice-breakers?
Bob is a BA on a high profile project. He has determined
that that the solution is consistently or repeatedly
producing ineffective outputs. What should Bob do in order
to address the source of the problem?
Andre is focusing on documenting the needs of the

enterprise related to data conversion. What type of
requirement is Andre documenting?
Observation is used by business analysts to elicit

information by viewing and understanding activities and
their context. A clear and specific objective establishes a
defined purpose of the observation session. The following
are possible objectives for observing an activity. Which one
is LEAST likely?
Which of the following is a common risk a business analyst

must continually monitor in relationship to the elicitation
and collaboration knowledge area?
The performance report for an in-house developed

solution has shown for the past year that the application
is outperforming its targets in every category. The
defined KPIs already set the performance bar pretty
high.
below:
What's the likely cause for "over" performance?
Given this scenario, what is the best course of action for

the BA?
In which of the following would proposed approaches to

address issues be found?
BAPM
You are a BA working to define your overall business
analysis approach. You are documenting stakeholder
concerns and risks that are raised during discussions when
building the approach. What technique are you using?
BAPM
As a business analyst you are planning the business analysis
approach to use in the current initiative you are working
on. To ensure that all business analysis activities have been
identified, what technique could you employ?
BAPM
Stakeholder management includes the process required to
identify the people, groups, or organizations that could
impact or be impacted by the project initiative. Which set
of stakeholders accurately represents those that would be
involved in the business analysis planning and monitoring
knowledge area?
BAPM
You have just completed a thorough stakeholder analysis
during which you identified all the stakeholders that will be
directly or indirectly impacted by the current initiative you
are working on. What would be the output of this analysis?
BAPM
Which of the following would you consider when searching
for external stakeholders?
BAPM
Which of the following statements accurately describes
stakeholder attitudes?
BAPM
In order to plan the most effective business analysis
approach, the BA must take into consideration which of the
following?
BAPM
All of the following are approaches for dealing with risks
EXCEPT for which of the following?
BAPM
You have decided to use the PERT estimating method for
your BA activities because the sponsor is requiring a 95%
confidence level. What is the formula for PERT?
BAPM
Elements included in the identify business analysis
performance improvements task include which of the
following?
BAPM
Which is NOT a true statement regarding the role of a
business analyst?
BAPM
Approval of requirements and designs may be formal or
informal. Which of the following tasks defines how approval
and prioritization decisions are made?
BAPM
Which of the following is an input to plan business analysis
approach task?
BAPM
In business analysis planning and monitoring, the business
analyst chooses an approach that provides adequate
analysis for the change. This application describes which
core concept of the BACCM?
BAPM
Which technique would help Greg understand the
relationships between stakeholders in order to categorize
them?
BAPM
What is another name for a lessons learned session?
BAPM
Which of the following statements are true regarding item
tracking?
BAPM
You are developing and an approach for how business
artifacts will be stored, accessed and shared. Which set of
stakeholders would you involve in this task?
BAPM
You have been assigned to work with another BA located in
a remote branch office. You have worked with her before
and found that she did not follow through with her
commitments. She did not demonstrate which of the
following underlying competencies?
BAPM
Which of the following is NOT a component of the risk
analysis and management technique?
BAPM
Why is it important for a business analyst to understand
roles and responsibilities of the stakeholders within the
organization?
BAPM
Which of the following statements best describes an
adaptive planning approach?
BAPM
Which of the following statements accurately describes
stakeholders that would be engaged in the plan stakeholder
engagement task?
BAPM
Which guidelines/tools would help in defining the limits
within which decisions must be made?
BAPM
Many planning methods fit somewhere along a continuum

between __________ and _________ approaches. Which of
BAPM the following best completes the statement above?
When conducting a thorough stakeholder analysis, the

following resources may be required to be successful.
BAPM Which of the following is least likely resource to be used?
Which of the following is a limitation of the functional
BAPM decomposition technique?
You are new hire in a financial institution and have been

assigned to Operations Release project. You want to
reinforce the positive experience and successes of the
previous releases, so you seek to review the lessons
learned, but there is no documentation. The following
would be challenges that may hinder project teams
carrying out the lessons learned process. Which one is
BAPM LEAST likely to be a reason?
The project manager has asked Raja for a list of all of his
business analysis-related deliverables along with the
associated activities and tasks as inputs into the project
plan and schedule. What technique will serve Raja best?
BAPM
XYZ is a new organization that uses agile methodology. The
organization is looking for the best solution to share
business analysis information. The stakeholders decide on a
whiteboard. Is this a viable solution?
BAPM
You have been hired as the senior business analyst on a
project that will span three years. You discover that
solution definitions have been defined and tasks are
performed in specific phases. What approach is the project
using?
BAPM
Which of the following outputs will identify the
stakeholders who will be responsible for setting priorities?
BAPM
BAPM What does RACI stand for?
Stakeholders' attitudes can positively or negatively impact
a change. It is therefore very important for the business
analyst to develop and document a plan on how to
effectively engage with each key stakeholder group. Which
of the following work products would help document the
plans?
BAPM
Assessing stakeholder attitudes about the project is
important. Which of the following best describes the
factors to consider?
BAPM
Does the predictive or adaptive planning approaches place

BAPM more emphasis on requirements prioritization?
Which of the following is NOT accurate about item tracking

BAPM technique?
You are a business analyst in an initiative during which an
analysis of the business analysis performance has just been
completed. Which of the following actions would you take
depending on the analysis results?
BAPM
While carrying out the plan business analysis performance
Improvements task, some possible assessment measures
include which of the following?
BAPM
Which of the following lists contain valid requirements

BAPM attributes?
Which technique would help Greg categorize his

stakeholders by the systems that support their business
BAPM processes?
Which techniques might be used in plan stakeholder

BAPM engagement task?
At what point in the project timeline would the BA
typically modify the business analysis plans?
BAPM
Item tracking is a technique used within all tasks of the
business analysis planning and monitoring knowledge area
EXCEPT:
BAPM
As a business analyst, you have just concluded assessing
business analysis work and have proposed a performance
improvement plan. In which of the following inputs will the
details be captured?
BAPM
Regarding the element stakeholder communication needs,

the business analyst must consider the __________ of
BAPM stakeholders.
Which of the following guidelines/tools is used for
improved assessment of stakeholder impact and the
development of more effective stakeholder engagement
strategies?
BAPM
Which of the following best describes the inputs for the
plan business analysis information management task?
BAPM
Which of the following is true about knowledge areas?
BAPM
EC
What does the elicitation activity plan include?
EC
Brainstorming would be the most suitable technique for
uncovering requirements in which of the following
situations?
EC
Which of the following are the key inputs required to
adequately prepare to elicit requirements information on
the project?
EC
Matt is starting to recruit participants for a focus group.
You are looking for a very diverse group of people. The
participants he is looking for would be categorized as what?
EC
Which of the following documents contain key domain
terms along with their business definitions?
EC
This elicitation technique is composed of pre-qualified
individuals whose purpose is to discuss and comment on a
topic under the guidance of a trained moderator. These
sessions can be conducted using a homogeneous or
heterogeneous audience. What is this technique called?
EC
The greatest amount of information about a speaker's
attitude and feelings is conveyed during a conversation
EC through which of the following means:
Which of the following are good examples of interaction
skills?
EC
Clair is wrapping up a brainstorming session. Which of the
following activities are included in that element?
EC
Which of the following is true regarding the six knowledge
areas contained within the BABOK?
EC
What are the inputs to the manage stakeholder
collaboration task?
EC
Which of the following statements best describes the
confirm elicitation results task?
EC
You are interviewing a manager about some of the business
issues she is faced with. It is near the end of the interview.
What might you do?
EC
Which two elicitation techniques are best for confirming
stated requirements and stakeholder concerns?
EC
Maslow's hierarchy of needs proposes that once a person
has satisfied the need for achievement and respect, what is
the next need?
EC
Which of the following facilitation roles is responsible for
desired results being reached?
EC
Sam is using paraphrasing as a means of confirming
elicitation results. How can paraphrasing can be achieved?
EC
Elicitation is used by business analysts to identify and reach
agreement on the mutual understanding of all types of
business analysis information in support of requirements
development. Which of the following are examples of the
different categories of requirements that are listed in the
BABOK?
EC
Bill is a BA on a project charged with enhancing the current
software used by design architects to reduce cycle time of
design production. Bill is unfamiliar with the software and
the work products of the architects. Which of the following
techniques would be best for Bill use to become familiar
with current system as quickly as possible?
EC
Which of the following an example of an user interface?
EC
It is essential that stakeholders actively collaborate in the
business analysis process so as not to negatively impact the
effort. What is the BA's role in ensuring positive
collaboration with stakeholders?
EC
Before conducting a facilitated workshop, a business
analyst determined the objectives of the workshop,
considered various elicitation techniques, and identified
supporting materials. What activity was the BA performing?
EC
Successful interviewing depends on all of the following
general factors:
EC
Paul is eliciting data requirements and discussing systems
communication and how the two systems currently
exchange data and services with his stakeholders. What
principle is Paul discussing?
EC
Connie has just received notice that her project has a new
deadline, and that she needs to quickly elicit several
requirements for it. Which of the following techniques
would Connie want to choose to enable her to meet the
deadline?
EC
Which of the following tasks provides stakeholders with the
information they need, at the time they need it?
EC
Robin is a BA working to identify interfaces. Which of the
following lists other techniques that she could leverage to
assist with this tasks?
EC
Jerry is working on a new product idea for his department.
He needs to find out what his coworkers think about the
potential new product. What technique should Jerry use to
gather his coworkers' opinions?
EC
Which technique below is used to produce numerous new
ideas, and to derive from them themes for further analysis?
EC
Interviews and interface analysis are techniques used
during which task?
EC
Which of the following options is an input to managing
stakeholder collaboration?
EC
Jesse decided to administer a survey to stakeholder groups
in person vs. email. What is the most likely rationale for
this decision?
EC
You have been working on your project for 6 months and
have just finished eliciting all of the requirements. A
review is scheduled in 2 weeks to ensure you have a solid
understanding of your stakeholders' requirements before
they are baselined. What do you have at this point as an
input into the review?
EC
Which of the following statements is NOT true regarding
collaboration?
EC
When preparing for requirements elicitation, what are the
inputs required to develop an elicitation activity plan?
EC
The process of two or more people or organizations working
together toward a common goal" is the definition of which
of the following terms?
EC
Which of the following statements about elicitation and
collaboration is NOT true?
EC
shadowing?
EC
How would the core concept of "stakeholder" be applied to
the elicitation and collaboration knowledge area?
EC
Which of the following activities applies the LEAST to
requirements elicitation and collaboration?
EC
Which of the following statements is NOT true about
prototyping?
EC
You have scheduled a focus group to determine customer
preferences regarding the new label design for an "old"
product. Your participants should be which of the
following?
EC
What is the output of the manage stakeholder collaboration
task?
EC
You have been asked to confirm your results after a
requirements workshop. Why is that important?
EC
Trevor has confirmed requirements for a report. He would
like key stakeholders to review the work on the report thus
far to ensure development is on the right track. What
technique will Justin use?
EC
is LEAST likely?
EC
There are five types of elicitation and collaboration tasks
that business analysts must complete as part of their role
and responsibilities. Which one of the following is not a
task that the business analyst may complete as part of
their roles and responsibilities in this knowledge area?
EC
You are selecting elicitation techniques for an upcoming
requirements workshop. What is NOT a valid criterion to
utilize when selecting techniques for an elicitation activity?
EC
What is the primary difference between formal and
informal documentation as possible forms for business
analysis (information) packages?
EC
When does the requirements life cycle end?
RLCM
In the requirements life cycle management knowledge
area, which is the core concept that maintains
requirements for reuse to extend value beyond the current
initiative?
RLCM
Within the context of requirements life cycle management,
which of the following statement is TRUE about the
"change" core concept?
RLCM
What techniques can be used to attain approvals of the
requirements?
RLCM
In a requirements approval workshop, Rocco is responsible
for providing opinion on the relationship between stated
requirements and specific laws, either formally in an audit,
or informally as inputs to requirements life cycle
management tasks. What type of stakeholder is Rocco?
RLCM
Three of the following statements are inaccurate about
prioritization. Which one is accurate?
RLCM
Which of the following techniques are NOT applicable when
a business analyst is maintaining requirements?
RLCM
Which of the following is NOT an input to the assess
requirement changes task?
RLCM
marketing and research firm. He is starting to prioritize the
requirement of his project. What are the inputs of the
prioritization process?
RLCM
Which technique is leveraged to visually show the future
state process?
RLCM
The purpose of tracing requirements is best described by
the following statement:
RLCM
As a BA, you have been effective in reducing resistance to
necessary changes. As such, which underlying competency
have you most demonstrated?
RLCM
A business analyst is must manager and maintain
requirements and design information throughout the
requirements life cycle. Where does the requirements life
cycle begin and end?
RLCM
Which of the following is NOT a consideration in the
prioritize requirements task?
RLCM
The act of relating requirements to other requirements is
called?
RLCM
When assessing requirement changes, which of the
following roles should the business analyst consult with to
determine the impact of the change on stakeholder work
activities?
RLCM
Which of the following "guidelines and tools" provides
information on costs, timelines, and value realization
which are used to determine the priority of requirements?
RLCM
What is one of the inputs of assess requirements changes?
RLCM
Which factor influences the requirements prioritization
process?
RLCM
When prioritizing requirements, different stakeholders
focus on different areas of the prepared requirements
package. What does the Implementation SME focus on?
RLCM
Which of the following statements best describes a
potential difficulty in prioritizing requirements?
RLCM
Mary, while analyzing the requirements figures, finds that
if the preferred supplier list is set up in the new system, it
will be easier to enter a purchase. What kind of
RLCM requirements dependency is she looking at?
Requirements management technologies provide
functionality that can assist the business analyst in
managing requirements. What functionality might be
included in a requirements management system?
RLCM
What are the six core concepts in the BACCM?
RLCM
marketing and research firm. He is starting to assess
change of the requirement of his project. What are the
outputs of this this process?
RLCM
Requirements must be ________ to be managed, as
stakeholders cannot consent to requirements they are not
aware of.
RLCM
What are the outputs that you are looking to achieve by
prioritizing requirements?
RLCM
There are several situations in which requirements can be
reused. Which of the following statements is accurate
regarding requirements reuse?
RLCM
Which of the following stakeholders are typically involved
in reviewing and approving requirements:
RLCM
When considering changes or additions to existing
requirements, business analysts assess the impact of the
proposed change by considering several aspects, among
them being; the benefit that will be gained by accepting
the change. What aspect is this?
RLCM
Which of the following guidelines/tools describes the
purpose and direction for changes, establishes the context
for the change, and identifies the critical components for
change?
RLCM
Which of the following is a representation of process
traceability as per BABOK?
RLCM
To maintain stakeholder support for the solution,
consensus among stakeholders is usually sought prior to
requesting approval of requirements. Which of the
following stakeholders may play an active role in reviewing
and approving requirements and designs to ensure needs
are met?
RLCM
The following statements describe requirements
traceability. Which one does NOT?
RLCM
For the purpose of effective management of requirements
throughout all phases of a change initiative, the business
analyst will complete these tasks:
RLCM
Which statement best defines the business analyst's role in
conflict and issues management?
RLCM
What would be required for a business analyst to align the
designed and delivered solutions to the needs to the
stakeholders?
RLCM
The following statements are true about the element of
assessment formality within the assess requirements
changes task. Which of the following is NOT true?
RLCM
Which of the following is a guideline/tool used to store and
manage business analysis information regarding
traceability?
RLCM
Which stakeholders participate in prioritizing
requirements?
RLCM
Which of the following areas has a set of tasks that helps in
ensuring that the right people are involved in developing,
understanding, and approving the project requirements?
RLCM
You are the business analyst for an initiative. You have
completed requirements elicitation along with the
associated documentation, and you are now in the process
of reviewing the requirements in order to obtain signoff.
Which of the following techniques would be used to define
approval criteria?
RLCM
Which one of the following is an example of a technique to
help maintain requirements?
RLCM
What is one of the inputs of assess requirements change?
RLCM
Requirements change assessment is an output of which of
the following tasks?
RLCM
Pamela has broken down the solution scope into smaller
components for allocation, as well as traced high-level
concepts to low-level concepts. Which trace requirements
technique is Pamela employing?
RLCM
There are several types of relationships that the business
analyst considers when defining the traceability approach.
What type of the following describes the relationship
between a functional requirement and a solution
component that is implementing it?
RLCM
Which of the following is NOT a consideration in maintain
RLCM requirements task?
Which statement best describes why the stakeholder list is
important to prioritizing requirements?
RLCM
Teri is documenting requirements for her current project, a
new order entry system. She knows that future projects
will benefit if her requirements are made reusable, but it
will take extra time that her boss feels she doesn't have.
What would you advise Teri use as her best justification for
taking the time to make her requirements reusable?
RLCM
Which of the following techniques can be used to help
define the solution scope?
SA
A business case identifies and assesses alternative
solutions. Each alternative solution considered should be
assessed in terms of which of the following?
SA
competency?
SA
At a conference for business analysts, there was a heated
debate on the topic of the BACCM and the order of
importance for the six core concepts. Which of the
following statements are correct?
SA
In order to confidently analyze the current state of an
enterprise, what must the BA utilize as an input?
SA
You have been hired on as the business analyst on a process
improvement project. The project objective is to reduce
the time it takes to complete the process. You have
constructed process models of the current state, and are
now assessing the process for its efficiency and
effectiveness, as well as identifying opportunities for
change. Which of the following would NOT be a
consideration?
SA
Derek and his team are brainstorming alternative
approaches to a defined change. What task is Derek
SA performing?
Which of the following is NOT true about the value of a
balanced scorecard?
SA
An organization seeks to increase employee satisfaction
within the next year. What is this an example of?
SA
In the general structure of mind map, which of the
following is used to articulate the nature of the association
of topics or sub-topics connected by a branch?
SA
The 5 Forces Analysis, PEST, STEEP, and CATWOE
frameworks may be useful when utilizing which of the
SA following techniques?
As part of identifying and understanding an organization's
business rules, Dakota has created and plans to present a
class diagram to business stakeholders to validate her
findings. She received significant pushback from the
stakeholders saying the model was "too technical." What
could Dakota create that might be more business-friendly?
SA
Joy is a business analyst and is working with her project
manager on a project to automate a manual process. They
are working together on a work breakdown structure (WBS)
to break down which type of scope?
SA
Lydia is a BA working in a financial institution. The
organization has not had success implementing commercial
software. Every time a package has been bought, it seems
to cause more trouble than it's worth with customization
requirements, trouble with interfaces, etc. Lydia is torn
between recommending a commercial software package
and building the software. What technique/tool will best
help her with this analysis?
SA
Policies, budget, time, resource availability are all types of
SA __________________ ?
James is exploring various strategies to transform the
enterprise from the current to their desired future state.
How many business cases might James develop in support
of his final recommendation?
SA
What is the purpose of conducting a vendor assessment?
SA
When analyzing the current state, business analysts should
identify external influences that might be acting as
constraints, dependencies, or drivers. Which of the
following does NOT represent an external influence?
SA
According to the BABOK, what is business analysis?
SA
Business analysis can be performed from a diverse array of
perspectives. Which of the following is NOT a perspective
SA outlined in the BABOK?
The following statements are true about a business case.
Which one is NOT?
SA
Which of the following statements describes the difference
between decision analysis and decision modeling?
SA
Which of the following statements is NOT a desired
business outcome?
SA
Perry is generating ideas on new ways to increase sales in
the coming quarter. However, he finds it difficult to share
his unstructured thoughts with the project team. What
technique would be helpful in articulating his ideas?
SA
Which of the following statements best describes a
common test for assessing business objectives?
SA
What is the key difference between an enterprise and an
organization according to the BABOK?
SA
The business analyst is working with stakeholders and the
project team to evaluate and rule out options not believed
viable. What is the ultimate output that the business
analyst is trying to produce?
SA
Which task in the Strategy Analysis knowledge area uses
SA business requirements as its sole input?
A senior business analyst didn't have a complete
understanding of the state of an organization's capabilities
internally and where they stood in the marketplace. Which
technique should the BA utilize to quickly gain a more
complete perspective about the company?
SA
Business analysts assist in planning the timing of the
implementation to ensure all parties understand the
impact on the organization and to ensure minimal
disruption. Which of the following factors do NOT guide
implementation?
SA
Which decision model is used for more complex decisions?
SA
How would a SWOT analysis be beneficial to the business
case?
SA
Agreeing to and documenting these factors facilitates
realistic expectations and a shared understanding among
SA stakeholders when writing a business case.
When should Strategy Analysis be performed?
SA
What is the other name for a fishbone diagram?
SA
Which of the following best qualify as a "value attribute"
SA for acceptance criteria?
Jasmine has gained consensus on the business requirements
for a new initiative. What did those business requirements
include?
SA
Tristen is a BA creating a scope model illustrating the
relationships of scope elements. Which of the following
representations would Tristen use to capture his results?
SA
Cara is a business analyst working to understand an
organization's current strategy for creating and delivering
value for its customers. Her goal includes understanding
how various departments in the organization align to the
overall strategy. What tool would be of most value?
SA
Carmen is preparing a document that justifies why the
organization should invest in a proposed solution. She
discovers a significant technical constraint just before the
executive team is about to make "go - no go" decision.
Which of the following will be impacted by this discovery?
SA
In what situation would a feasibility analysis be MOST
useful?
SA
What technique is used by business analysts and other
stakeholders to forecast the cost and effort involved in
SA pursuing a course of action?
Which of the following is NOT a valuation or financial
analysis technique?
SA
Which of the following is NOT one of the requirements of
organizational modeling?
SA
Which of the following underlying competencies are NOT
listed under the Analytical Thinking and Problem Solving
category?
SA
For which of the following tasks or elements would it be
most appropriate to generate alternative approaches
during Strategy Analysis?
SA
Which of the following ways is effective teamwork NOT
demonstrated?
SA
What is the best description of the Strategy Analysis
knowledge area?
SA
Business capability analysis provides a framework for
scoping and planning by generating a shared understanding
of outcomes, identifying alignment with strategy, and
providing a scope and prioritization filter. If a new business
analyst wanted to use this technique, how would they
start?
SA
Which are the commonly used financial calculation
methods?
SA
Specifying and Modeling Requirements is a task in which of
the following knowledge areas?
RADD
Susan is a business analyst developing a screen mock-up for
a key stakeholder. Which of the following is true?
RADD
business analyst and recommended using a matrix for their
requirements modeling format. What is the purpose of this
type of format?
RADD
How is a glossary different than a data dictionary?
RADD
How is the "solution" core concept in the BACCM applied in
the Requirements Analysis and Define Definition knowledge
area?
RADD
In many cases, stakeholders have different, conflicting
needs and expectations. How would a business analyst help
exposes these differences and ensure their needs are met?
RADD
Early identification and involvement of people, groups, or
organizations that may impact or be impacted by a project
is critical for the project success. Business analysts may
choose to perform this task themselves and then separately
package and communicate the requirements to the
impacted/impacting people for review. Which task is this?
RADD
Giewel wants to model features of an enterprise or a
solution. Which requirement model category would he use?
RADD
As a senior business analyst you have been approached by a
junior business analyst to provide advice on when to use a
'Capability' model category. Which of the following is the
correct response?
RADD
Joseph is assessing each design option based on the
potential value it is expected to deliver and ensuring that
it represents the most effective trade-offs. Which of the
following would he NOT consider in this activity?
RADD
Which knowledge area develops models of the current state
of an organization?
RADD
You have been asked to plan and facilitate an event to
estimate the potential value for each design option and to
establish which one is most appropriate to meet the
enterprise's requirements. What techniques might you use?
RADD
The following are some of the factors a business analyst
would consider to establish the level of decomposition and
the level of detail to be specified while conducting
information decomposition. Which is NOT?
RADD
Which of the following best describes the difference
between synchronous and asynchronous call message types
in a sequence diagram?
RADD
The business analyst has finished an elicitation session and
has confirmed the results. What would be a logical next
RADD task for the business analyst?
What state or status should the requirements be in as an
RADD input to the Define Requirements Architecture task?
Which of the following best describes what is needed in
RADD order to specify and model requirements?
Defining measures of value attributes to be used for
assessing and comparing solutions and alternative designs,
can be applied at all levels of a project, from high-level to
a more detailed level. Which of the following statements is
accurate about this method?
RADD
A BA who relies solely on their technical knowledge might
be least likely to utilize which of the following tools?
RADD
Which tools provide a means of documenting business
analysis information and are easy to share with
stakeholders?
RADD
Which one of the following is NOT an element in Analyze
Potential Value and Recommend Solution task?
RADD
Which of the following statements is NOT true?
RADD
Clark is identifying potential benefits of the requirements
in a collaborative manner. What is he doing?
RADD
In what task are requirements allocated to a solution
component or a release?
RADD
You have been asked to facilitate a workshop to help
clarify the scope of a solution. Your objective is to:
RADD
How does the BABOK define a "requirement?"
RADD
Requirements may be related to each other in several ways
when defining the requirements architecture. BAs examine
each of these relationships to ensure they satisfy quality
criteria. Which of the following is NOT a criterion?
RADD
Once the requirements are verified, what is the next task a
business analyst may perform, provided that other inputs
RADD required by the task are also available?
The number of occurrences of one entity in a data model
that are linked to a second entity are called what?
RADD
Data about data can best be described as what?
RADD
Sarah is a BA working on enhancements to the
organization's Human Resource system. She would like to
model an employee's life cycle from the time they are a
recruit until they are no longer with the company, along
with the triggers that change their status. Which of the
following diagrams will best suit her objective?
RADD
Which of the following is NOT true about business rules?
RADD
negotiating?
RADD
Which of the following statements is TRUE about specifying
and modeling requirements?
RADD
Which of the following describes a component of a UML
standard activity diagrams?
RADD
In order to validate requirements, you must first do what?
RADD
Which of the following is a well-written requirement?
RADD
Medix International has hired you to work on a project to
choose an Electronic Health Record (EHR) system. You are
preparing an artifact to define measures of value attributes
to be used for assessing and comparing solutions and
alternative designs. Which of the following is NOT a
consideration in creating this artifact?
RADD
Requirements that don't meet quality standards have likely
been evaluated in which task in the Requirements Analysis
and Design Definition knowledge area?
RADD
Which subset is correct for all stakeholders in Define Design
Options task?
RADD
You have been asked to facilitate a session to model
requirements. What techniques are you LEAST likely to use?
RADD
Which of the listed techniques is used to ensure coverage
of activities by denoting responsibility, identifying roles,
discovering missing roles, and communicating results of a
planned change?
RADD
Which of the following LEAST describes why an activity
diagram may be utilized?
RADD
Documenting a requirement that describes a customer's
interaction with a proposed system to accomplish a goal is
best associated with which of the following techniques?
RADD
A business analyst makes sure that requirements and design
models have met the necessary standard of quality for a
project. What is the intention of the business analyst in
performing this task?
RADD
Which of the following techniques would be best suited to
identify how to evaluate the quality of the requirements?
RADD
Carla and her team have identified and defined the
potential value for three design options. What is their
logical next step?
RADD
Anna has assembled a team to define design options. What
RADD
Which techniques are used to Validate Requirements?
RADD
Thomas is the lead business analyst on a project that has
complex requirements. To ensure stakeholders understand
the requirements and provide input and feedback early in
the design process, Thomas recommends to use which of
the following techniques?
RADD
How can a BA meaningfully determine the value of a
solution?
SE
Value attributes are the characteristics of a solution that
determine or substantially influence its value for
stakeholders. Three of the following statements are true
about value attributes. Which one is NOT true?
SE
Metrics and key performance indicators measure the
performance of solutions, solution components, and other
matters of interest to stakeholders. Which of the following
set represents characteristics of a good indicator as listed
in BABOK?
SE
An organization has delayed replacing the operating system
for employees' computers for years due to the costs
associated with the change. Microsoft stopped supporting
the operating system and employee productivity has
suffered as repairs are delayed, if they happen at all. A BA
recommends that the operating system be retired and
replaced with the latest and greatest. Which of the
following financial factors carried the most weight in the
recommendation?
SE
Val is a BA who has been asked to evaluate a software
solution which supports vital business functions. When the
software doesn't perform, employees can't perform! Val
discovers after analyzing three months worth of recent
data that the software's transacting ability deteriorates
noticeably around lunch time and significantly every
Thursday about 4 pm. What has Val discovered?
SE
Maurice is defining performance measures for a new
solution with his team. They are reviewing the change
strategy, future state description, solution scope, and
requirements. What state do the requirements have to be
in for the team to consider them viable inputs to the
process?
SE
How should solution options that offer potential
capabilities above and beyond those identified in the
original business case be handled?
SE
If the performance measures defined to evaluate the
effectiveness of a solution are not sufficient to help
stakeholders determine solution value, what actions should
a business analyst take to address the situation?
SE
Which of the following statement is NOT true about the
benchmarking and market analysis technique?
SE
Eric is working on a major project with a looming deadline.
The project will greatly benefit the bank he works for,
especially if the team can finish it on time. In fact, Eric's
whole team will receive a bonus if they can deliver before
their deadline. Eric just discovered an important new
feature that would significantly improve the solution, but
would interfere with the projected deadline if the team
included it now. What should Eric do?
SE
Jake is evaluating an existing solution. He determines that
the existing metrics can't be considered quality indicators
and recommends modifications. He adds in his report that
he does, however, consider them valid. What could lead
Jake to his conclusion?
SE
Which technique is used to ensure that issues identified by
SE solution and enterprise assessments are resolved?
Bob is a BA on a high profile project. He has determined
that that the solution is consistently or repeatedly
producing ineffective outputs. What should Bob do in order
to address the source of the problem?
SE
After solution performance measures are defined, who is
responsible to decide which measures are used to
SE evaluating the solution performance?
A bank currently has a policy that a customer is limited to
three ATM withdrawals a day with a cash limit of $600
total. This policy was identified as one of the root causes
for customer dissatisfaction. How did the BA most likely
identify this root cause?
SE
What are the guidelines and tools used to assess solution
limitations?
SE
Which stakeholder is NOT identified for assessing
SE enterprise limitations of an existing solution.
Which of the following tasks are included in the Solution
Evaluation knowledge area?
SE
What should NOT be considered when evaluating whether
or not a solution should be retired or replaced?
SE
What factor can be assessed through key performance
indicators (KPIs) aligned with enterprise measures, goals,
and objectives for a project, process performance targets,
or tests for a software application?
SE
Susan has just completed reviewing identified problems in
a solution component. In completing her review, what goal
is Susan looking to achieve?
SE
Ben isn't sure that the data generated by the performance
measures is accurate so he is hesitant to take further
action. What could Ben do understand if he can rely on the
data generated by performance measures?
SE
Which input describes the value that may be realized by
implementing the proposed future state? It can be used as
a benchmark against which solution performance can be
evaluated.
SE
Which tool used to support assessing enterprise limitations
is defined as follows: "Boundaries of the proposed new,
removed, or modified components of the enterprise, as
well as the potential value expected from the future
state"?
SE
The five whys" is a question-asking process to explore the
nature and cause of a problem. Why is the technique called
"the five whys?"
SE
For the stakeholders that support analyzing performance
metrics, which one can identify risks, and provide insights
into the data and potential value of a solution?
SE
What are the guidelines and tools that are used to support
analyzing performance measures?
SE
A hired consultant started her SWOT analysis with the
identification of a retail's division opportunities and
threats. What do you think her next steps would be to
complete her initial analysis?
SE
You are a BA trying to understand how the organization's
structure will be impacted by a solution. What do you need
SE to assess?
What are the three major considerations that a business
analyst must consider when conducting stakeholder impact
SE analysis on a solution?
Carl is a new BA who is anxious to align his activities to
best practices and is trying to decide if the tasks in
Strategy Analysis or Solution Evaluation knowledge area
should be used for his current assignment. They appear to
be so similar. He asks his BA coach how to discern which to
use. Which of the following pieces of guidance is the most
straightforward?
SE
Which technique is used to determine the underlying cause
of performance variance?
SE
Which inputs would be leveraged by the business analyst to
support measuring solution performance ?
SE
Which of the following is NOT a technique that is used to
analyze performance measures?
SE
The sponsor believes that cultural assessments are of little
value. What would be a compelling way to state the case
for their need?
SE
Lucas is a BA who is assessing a seemingly under-
performing solution. What sorts of things can Lucas do to
gain a thorough understanding of the potential value
associated with the solution?
SE
You have been asked to facilitate a brainstorming session
to identify stakeholders' concerns. Which of the following is
SE NOT one of the elements of brainstorming?
Which of the following are synonyms for non-functional
requirements?
SE
Which of the following is NOT a technique that is used to
measure solution performance?
SE
In order to obtain ISO certification, an organization created
a Problem Management team. The team doesn't appear to
be fitting in. Which of the following would be helpful
regarding the assessment of this solution?
SE
Cheryl has just completed her analysis of a solution's
performance measures that she collected to determine the
value the solution provides to the enterprise. What will she
do next?
SE
Harold has documented how factors external to the
solution are restricting value realization. What task is he
SE performing?
Which of the following are the inputs for the Measure
Solution Performance task?
SE
Who are the stakeholders that contribute to measuring
solution performance?
SE
What is the purpose of analyzing performance measures:
SE
Jenna is defining performance measures for a solution. The
sponsor can define business goals but Jenna is insistent
upon understanding business objectives. Why are business
objectives that important when defining performance
measures?
SE
Which of these is accurate regarding risk management?
SE
What are the inputs to the tasks for Solution Evaluation?
SE
What term describes the money and effort already
SE committed to an initiative?
A business analyst evaluating different outcome values
under conditions of uncertainty or in highly complex
SE situations would find which of the following helpful?
What is the name for a behavioral (business) rule for which
there is no active enforcement?
TECH
Which of the following identify the elements that comprise
a sequence diagram?
TECH
During the requirements elicitation phase of a project, the
BA is hearing different requirements for various
designations such as job candidates, new hires, employee,
and retirees. Which technique can the analyst utilize to
provide clarity and understanding?
TECH
Which of the following is a focused event that has a
facilitator, is attended by key stakeholders and subject
matter experts (SMEs) for a concentrated period of time, to
achieve a predefined goal?
TECH
Leo has just discovered a business policy that applies
universally across the organization, and not just to his
project. What has Leo uncovered?
TECH
Which of the following is a limitation for using document
analysis technique?
TECH
The lead business analyst has assigned you to create a
requirements model that would help the project team
understand roles, responsibilities, and reporting structures
that exist within the organization, and align those
structures with the organization's goals. Which of the
following is NOT a technique the BA could utilize to
accomplish this task?
TECH
A project team has come up with several design options
that would satisfy the stakeholders' needs. Their next step
is to identify the potential benefits of each option in a
collaborative manner. Which technique would the team use
to achieve their goal?
TECH
Which technique is likely to have the LEAST amount of
detail regarding requirements?
TECH
You are in the initial phase of a project and the project
manager has not been assigned. You have been asked to
provide a quantitative assessment of the likely costs for
resources required for the project. Which of the following
techniques would be BEST to use?
TECH
A business analyst presents a set of questions to
stakeholders and subject matter experts (SMEs), whose
responses are then collected and analyzed in order to
formulate knowledge about the subject matter of interest.
Which elicitation technique is the business analyst
applying?
TECH
A business analyst is planning a focus group session. Which
of the following is NOT a consideration?
TECH
How are allowable values associated with attributes
specified?
TECH
Theresa is the lead business analyst for a large financial
institution that has just finished development for a start-
of-the-art online product that will enable customers do all
their banking from the comfort of their own home. At this
stage, the team is evaluating how to position the product
in the market. What technique should Theresa use to best
determine market positioning?
TECH
What is another name for lessons learned?
TECH
Which of the following statements is NOT true about root
cause analysis technique?
TECH
An up and coming financial institution is comparing its
customer relations performance with respect to its
competitors to identify best practices. What technique is
the institution using?
TECH
Which of the following is the best definition of a "sink" in a
data flow diagram?
TECH
Which of the following is NOT a process improvement
method?
TECH
Giewel is working as the business analyst on a compliancy
project. She has received estimations from all the involved
stakeholders. She combines them all to get a total for all
the activities and tasks. What method has she used for
estimation?
TECH
negotiating?
TECH
You work for a client-focused company that sells numerous
products to targeted customer segments. Which
organizational model might best fit the company's needs?
TECH
Which of the following is NOT one of the requirements of
organizational modeling?
TECH
IDEF, BPMN, and IGOE are types of notations utilized in
TECH which of the following models?
As a business analyst consultant, a client has approached
you with a business idea to take advantage of a new
opportunity. You are to carry out a feasibility study to
determine the viability of the idea. What technique would
you LEAST use to gather background information?
TECH
Which of the following statements is true about the focus
group technique?
TECH
Which technique provides a framework for business
analysts to facilitate stakeholder decisions and to
understand the relative importance of business analysis
information?
TECH
Your business analysis plan contains several reviews in
order to evaluate the content of a work product and find
defects early in the process. Russ, the project sponsor, is
advocating for one rigorous review prior to the product's
release as everyone is busy and unable to find common
times for multiple reviews. Which of the following might
you suggest to the sponsor that might address both
objectives?
TECH
Rose is facilitating a workshop to elicit requirements for a
process improvement project. She wants to ensure that all
participants have a common understanding. How should
Rose proceed?
TECH
shadowing?
TECH
Your organization has chosen to enforce two new rules as a
matter of policy in order to enhance productivity. What
TECH type of rule has your organization enforced?
A business analyst is preparing questions for a survey to
determine shoppers' level of satisfaction with various
services provided by the store. What type of questions
would BEST suit this survey?
TECH
is LEAST likely?
TECH
Which of the following subsets accurately represent the
strategies for risk treatment?
TECH
There are several roles involved in a successful workshop.
Which of the following roles is NOT a mandatory
TECH participant?
Maggie is interviewing a group of personnel from the call
center help desk. She wants to know why the service level
agreement (SLA) is not being met. Since the problem
includes a great amount of human interaction, which
facilitation tool would be most suitable?
TECH
Which decision model is used for more complex decisions?
TECH
What is the purpose of survey or questionnaire?
TECH
Which of the following best qualify as a "value attribute"
TECH for acceptance criteria?
A growing financial institution is seeking innovative and
state-of-the-art solutions that will produce sustainable
competitive advantage over its competitors and provide
customers with a legendary experience. Which technique is
the institution LEAST likely to use in understanding the
product that would serve this purpose?
TECH
Your company has just purchased a COTS package. You
were selected as the business analyst for the project
because of your existing expertise and the need to
implement within an aggressive timeline. This is an
example of what underlying competency?
UNDER
What is the difference between business acumen and
organization knowledge?
UNDER
Which of the following would NOT be an objective of
negotiating?
UNDER
What does oral communication include?
UNDER
What is considered the best way to teach something?
UNDER
You have published and distributed a hard copy of your
requirements package to your stakeholders. Which of the
following is the most important consideration regarding
this type of written communication?
UNDER
Your organization has brought in a new requirements
management tool. Some of the BAs find it difficult to learn.
You have used a different tool in a previous organization,
but you find that you can easily track changes to the
requirements utilizing this tool as well. You are
demonstrating which underlying competency?
UNDER
Which underlying competency provides an understanding of
a specific department's business architecture?
UNDER
Which of these facilitation practices is an effective way to
deal with most types of difficult people situations?
UNDER
What is the most important reason for a facilitator to use
ice-breakers?
UNDER
Douglas McGregor's 'XY Theory' characterizes the Theory X
management style as results-driven. What is the
appropriate action to take if the BA on the team has a
Theory X manager?
UNDER
Which of the following include categories of underlying
competencies described in the BABOK?
UNDER
What is a measure of the effectiveness of the BA's decision-
making abilities?
UNDER
What techniques support personal organization?
UNDER
What is an effectiveness measure of verbal communication
skills?
UNDER
Your mentor BA seems to resolve conflict effortlessly. He is
demonstrating which underlying competency?
UNDER
Novak is a business analyst working with the development
team to determine how to shorten the solution delivery
timeline. Team members keep bringing up solutions that
have been tried before and didn't work. Novak suggested
the team try some agile practices as agile was created to
deliver value to the business sooner than later. The team
initially resisted but said, "Why not? Let's try something
new." What competency was Novak demonstrating?
UNDER
Which of the following are examples of office productivity
tools and technology?
UNDER
A core competency to using tools and technology
effectively is?
UNDER
A business analyst displays 'what' when they demonstrate
an understanding of fundamental principles and best
practices that get incorporated into and supported by
solutions?
UNDER
Which of the following are effective measures of industry
knowledge?
UNDER
Which of the following is NOT an underlying competency
listed under the interaction skills category?
UNDER
UNDER
Communication is the key to becoming an effective
business analyst; there are various core competencies that
define an effective communicator. Which of the following
competencies is NOT included in the communication
category in the BABOK?
UNDER
Maslow's hierarchy of needs proposes that once a person
has satisfied the need for achievement and respect, what is
the next need?
UNDER
A BA who relies solely on their technical knowledge might
be least likely to utilize which of the following tools?
UNDER
In one stage of team development, members of a team
rebel against each other and often against authority.
Members may express disappointment with a lack of
progress or feel angry about tasks and action plans. What
does the group need to do?
UNDER
Which tools provide a means of documenting business
analysis information and are easy to share with
stakeholders?
UNDER
As a BA, you have been effective in reducing resistance to
necessary changes. As such, which underlying competency
have you most demonstrated?
UNDER
Which of the following underlying competencies will help
you understand how the people, processes, and technology
UNDER within an organization interact?
Which of the following facilitation roles is responsible for
desired results being reached?
UNDER
What is the correct order of the stages of team
development?
UNDER
competency?
UNDER
Which of the following ways is effective teamwork NOT
demonstrated?
UNDER
Which of the following are good examples of interaction
skills?
UNDER
The greatest amount of information about a speaker's
attitude and feelings is conveyed during a conversation
UNDER through which of the following means:
Making comparisons or tradeoffs between similar and
dissimilar options results is an example of which of the
UNDER following competencies?
Which of the following underlying competencies are NOT
listed under the Analytical Thinking and Problem Solving
category?
UNDER
Which of the following underlying competencies will best
help a BA resolve differences of opinion between
UNDER stakeholders regarding requirements?
A business analyst must be effective in generating
alternative solutions that solve the business need or
problem. Which of the following underlying competencies
would be helpful in that endeavor?
UNDER
Answer Option C to be
Answer Option A to be displayed for the Answer Option B to be displayed displayed for the
corresponding question for the corresponding question corresponding question
Option A Option B Option C
Solution limitations. Enterprise limitations. You are not able to

assess value from
either the solution
or enterprise
perspectives
without the current
state.
Cultural and internal factors Environmental, Cultural, internal,

influencing the solution cultural, and internal and organizational
limitations. factors influencing the factors influencing
solution limitations. the solution
limitations.
Planning analysis work from Identifying the The timing and

selection of a methodology to activities required to sequencing of the
use, to planning the individual complete each work, the
activities, tasks and deliverable and then deliverables that
deliverables. breaking each activity will be produced,
into tasks. techniques and
tools that may be
utilized and
guidelines that may
be followed.
Ensuring that all Using formal textual Creating use case

requirements are documented descriptions. descriptions.
in a formal requirements
specification.
When the logic of usage When describing the When a boundary
sequences needs to be entities, classes, or of some sort needs
modeled. data objects that are to be defined.
Ranking. Negotiation. Time
relevant to a domain.
boxing/budgeting.
James must find a way to James must escalate James should ask
resolve this conflict either by this conflict to another Jennifer to talk to
facilitating a formal meeting, higher-level manager. her boss in order to
through research or other agree on what the
methods requirements
should be.
Regulatory. Continual Stability.

prioritization.
Eliminating redundancy. Improve access to Automate the work

information.
The users prefer face-to-face The transition It was a feature
meetings. requirement around they never asked
training was missed or for so are resisting
poorly execute utilizing it.
Submit a recommendation to Submit a Submit a

print instructions and recommendation to recommendation to
distribute to users as quickly conduct virtual training conduct on-site
as possible. sessions demonstrating training sessions
the feature. with follow-up
coaching and
mentoring.
Jesse didn't want to rely on Jesse wanted to be Jesse wanted to

statistical sampling. present in case the bolster the
respondents had response rates.
questions about the
survey items.
Other business analysts or Project managers who Sponsors because

stakeholders may be will be able to future projects
interested because future complete projects would be less
projects may utilize and faster in the future if expensive if
extend any re-usable they could utilize and requirements could
requirements. extend any re-usable be re-used.
requirements.
Determine whether to "make" Analyze each option's Model the design

or "buy." potential value and options so they are
ultimately recommend readily understood
a solution. by the architect
and development
team.
Models. Notations. State diagrams.
Consistent. Concise. Complete.
High-level information that is One to two sentence Detailed

informal. stories that allow the information in the
developer to estimate form of a story that
the work required for allows the
implementation. developer to build
through several
releases.
Functional. Stakeholder. Non-functional.

Determine the measures that Interpret and Estimate the
can be used to evaluate the synthesize the potential value for
effectiveness of the software performance measures the PAS option to
package the CEO wants. already reported to establish whether it
analyze the value of the is appropriate to
current solution before meet the company's
replacing it. needs.
Risks, Trends, Performance Accuracy, Currency of Business
Variances Data, Sample Size Objectives, Solution
Scope,
Implemented
Solution
He does not have quantitative He is not taking He is focused too

measures to support his business needs into much on the
concerns. account. business
architecture.
Business Model Canvas. Competitive Analysis. Industry

Knowledge.
He is expressing concerns He is trying to avoid He is being

about opportunity cost. waste. influenced by sunk
cost.
To define solution options. To define requirements To manage

architecture. requirements
relationship.
Business analysis performance Business analysis Business analysis
assessment, business policies, performance performance
current state description. assessment, change assessment, change
strategy, stakeholder strategy, current
engagement approach. state description.
Activity, decision point, Activity, swim lane, Activity, decision

pools, directional flow, link, event, directional flow, point, event,
event. link, role. directional flow,
link, role.
Discuss and evaluate, record Discuss and evaluate, Discuss and

ideas, rate ideas, and share ideas, create list, evaluate, create
distribute the final list. and distribute final list. list, rate ideas,
distribute final list.
Reviews. Business cases. Alternative

analysis.
Verify requirements. Specify and model Prioritize

requirements. requirements.
Designs. Solution scope. Requirements.

Eliminate redundancy. Avoid waste. Reduce complexity
of interfaces.
Employees will see evidence Additional benefits Preprinting will

that the company is listening aren't needed as the reduce errors
to their complaints and doing recommendation is related to
something about it. Employee straightforward and paperwork by 3%,
morale will increase and with logical. saving
it, productivity and quality. $23,000/annually.
Communicate the decision to Inspect the labels once Develop the

production personnel. printed to gain processes related to
assurance that the new preprinting labels.
process fulfills quality
standards.
To trace business rules to It defines the level of Defines how the

requirements that they detail at which business analysis
support. information should be information will be
captured. stored and
accessed.
Requirement management. Capacity planning. Collaborative

games.
Agile. Predictive. Adaptive.

Business Knowledge. Systems Knowledge. People Knowledge.
Requirements. Constraints. To-be processes.
Derive. Depends. Effort.
Plan-driven; change-driven. Event-driven; date- Predictive;

driven. adaptive.
Benchmarking and market Focus groups. Data mining.

analysis.
Survey or questionnaire. Interviews. Root cause

analysis.
He needs to complete a risk It's not flawed Al's He needs to provide
analysis. process and alternative actions
recommendation was in addition for
right on! consideration.
Responsible, accountable, Repeatable , Repeatable ,

consulted, informed. achievable, consulted, achievable,
informed. consistent,
informational.
The business analyst and the The business analyst The business
process owner may have will have decomposed analyst should
determined new manual steps and modeled the present
that may streamline and process and identified recommendations
improve the current process. new procedures. to the appropriate
project
stakeholders to
determine if
proposed
improvements
should be
considered for
implementation.
Acceptance and evaluation Acceptance and Metrics and key

criteria; item tracking; evaluation criteria; performance
reviews. financial analysis; indicators; financial
workshops. analysis; business
capability analysis.
To evaluate the implication To measure To analyze root

of proposed changes to requirements metrics. cause of a problem.
requirements and designs.
Workshops, SWOT analysis, Workshops, SWOT Document analysis,
interviews, financial analysis, analysis, interviews, SWOT analysis,
business cases, backlog financial analysis, interviews,
management. business cases, financial analysis,
benchmarking and business cases,
market analysis. estimation.
The business analyst selects The business analyst The business

the projects that best meet discovers, synthesizes, analyst plays a role
the organization's strategic and analyzes in aligning the
initiatives after performing information from a designed solutions
analysis activities. variety of sources with stakeholder
within an organization. needs.
Testable. Necessary. Correct.

We need to update our The current order There is no longer
infrastructure before we processing system is too a need to send
develop new software. slow. We cannot paper catalogues to
process orders in a customers. Our
timely manner, website displays all
resulting in lost the items in a
customers. catalog and most
customers prefer to
order online.
There is a many-to-many Each individual can Each location is for
relationship between have multiple locations one and only one
customers and locations. That as long as there is at customer.
is, a customer can have least one for every
multiple locations and a customer.
location can be assigned to
multiple customers as long as
there is at least one customer
assigned.
Meet individually to Because of the Since the potential

determine their individual differing views about value is so high ($2
goals and to assist them in potential solutions, do million or more),
understanding how the team-building exercises have the sponsor
solution aligns with the to help them feel less (Ben) explain why
organization's objectives. resistant to change. the decision was
made and help
them understand
how it supports the
organization's
objectives.
Assess Requirements Changes Prioritize Trace

using the Solution Scope Requirements using Requirements using
Backlog Management Scope Modeling
Risk analysis results, design Potential value, design Potential value,

options. options. business objectives,
design options.
Analytical approach. Predictive. Adaptive approach.
Top -down and parametric. Top-down and Delphi. Summation and

Delphi.
Business policies. Information SharePoint and
management tools. confluence.
Stakeholder communications Power/impact grid. Stakeholder

plan. collaboration plan.
Business analysis approach; Business analysis Needs; stakeholder

needs. approach; stakeholder engagement
engagement approach. approach.
Functional. Non Functional. Solution.
Unknown Neutral. Risk-averse.

A couple of key stakeholders The BA will need to That the
do not buy into business work to understand the stakeholders who
analysis work. root cause of their lack haven't bought in to
of buy-in. business analysis
work may actively
sabotage the effort.
Mention to the scribe's Indicate to the scribe Wait until after the
supervisor that the scribe during the meeting that workshop has ended
should be excluded from "parking lot" issues for the day, and
future workshops. should be provide coaching to
acknowledged, and the scribe with
suggest writing them on respect to meeting
a white board or flip procedures and
chart. artifacts.
Tester. Business analyst. Quality control.
Business. Transition. Non Functional.

State model. State matrix. State table.
Giewel, Gieson, George, Giewel, Gieson, Giewel, Gieson,

Jane, Juliet, Jean Jeremy, Jane, Juliet, Jeremy, Cheryl,
Jean. Jean
To specify requirements as a To specify a set of To represent the

brief statement about what interactions between a acceptance and
people do or need to do when system and one or more evaluation criteria
using the solution. actors. attributes of
requirements.
Data models. Conceptual models. State models.
Plan elicitation activities with Review reports to Collaborate with

key customers to identify the understand exactly how key stakeholders to
root cause(s) of their much customer gain consensus on
satisfaction so that a satisfaction scores have the definition of the
recommendation can be decreased. problem and
developed. resulting impacts.
From the top-down. From external drivers. From the bottom-

up.
Each review is focused on the Each review is tailored Objectives,
skills or actions of the to the needs of the techniques, and
participants and not on the participants and participants are the
work product. business analyst. three dimensions of
reviews.
A business person from the The planning of The tasks that

payroll processing department activities and resources business analysts
and a developer from the IT for eliciting the input perform in order to
group must agree that the for requirements manage and
requirements can be analysis and maintain
implemented. documentation from a requirements and
broad and diverse design information
audience. from inception to
retirement.
Workshops. Reviews. Interviews.
To identify the relative risk of To identify the benefit To help achieve

each requirement. of each requirement. efficiency by
implementing
related
requirements at the
same time.
Solution performance Solution performance Solution limitation.

analysis. measures.
Necessity. Future investment Sunk cost.
required.
A structural rule. An operative rule. A detectable rule.
Perform Gap Analysis. Define Current State. Analyze Current

State.
Non-functional requirements. Acceptance and Prioritized

Evaluation Criteria. functional
requirements.
Respect. Sense of Urgency. Timeliness.

Explain the impact and Tell them the meeting There is nothing a
consequences that their will not adjourn until BA can do in this
failure to agree will have on one concedes to the situation other than
the project. other's wishes to adjourn the
meeting and
escalate the issue
to the project
manager.
Business analysis isn't a stated Business analysis is The business

role; anyone who performs performed through analyst role will
business analysis tasks can be many varying continue to be
considered a business analyst. perspectives, one of performed within
which is agile. All of the agile projects
tasks described in the though the scope of
BABOK are relevant the work and tasks
within the context of within the current
agile, but they may be framework will
performed somewhat likely change.
differently.
A RACI matrix. A stakeholder matrix. An

influence/impact
matrix.
Available resources. Constraints on the Dependencies

solution. between
requirements.
Stakeholder list, map, or Organization modeling. Organization chart.

personas.
User Specification. User Stories. Prototyping.

The governance team was The governance team The governance
lacking information as to the was lacking resource team was lacking
costs and benefits associated utilization information alternatives with an
with each transition state. associated with each associated
transition state. alternative analysis.
Perry neglected to state Perry failed to Perry failed to

specifically the resources negotiate with the develop a RACI
required to implement the required resources' matrix to define
solution in the business case. managers for their and assign
time. implementation
responsibilities.
Specify and Model Prioritize Specify and Model

Requirements, Verify requirements, Specify Requirements,
Requirements, Validate and Model Verify
Requirements, Define Solution Requirements, Verify Requirements,
Options, Analyze Potential Requirements, Validate Validate
Value and Recommend Requirements, Define Requirements,
Solution. Design Options, Analyze Define
Potential Value and Requirements
Recommend Solution. Architecture,
Define Design
Options, Analyze
Potential Value and
Recommend
Solution.
Gayle should define processes Gayle should define Gayle should
for analyzing the current state processes for tracing, define processes for
and future state, assessing prioritizing, assessing stakeholder
risks and defining a change changes to, engagement,
strategy. maintaining, and business analysis
approving governance, and
requirements. information
management.
Because the developers could Get approval from the Update the
easily handle the new sponsor and stakeholder business
requirements this approach to change the scope of requirements
was okay. the project and add the document and ask
new requirements if in for signoff again.
fact they have true Once signoff is
value and are needed given the new
by the business. requirements can
be handed off to
development.
Project Manager. Domain Subject Matter Tester.

Expert.
Swim lane diagram. Sequence diagram. Activity diagram.
Noun concepts are the most There are no noun and Noun concepts are
basic concepts in the model verb concepts in a tangible while verb
and verb concepts make concept model. concepts describe
connections between them. the actions
performed by
nouns.
Facilitation Skills. Business Principles. Ethics.
Learning and growth. Business process. Financial.
Learning and growth. Business Process. Financial.
Update the business analysis Identify the root cause Report the
approach for the project, to of variances from the variance to the
correct the problems expected performance stakeholders as
identified. and apply proposed business analysts
approaches to address are to be
the issues. transparent and
communicate any
issues the
stakeholders to
avoid negative
impact on the
project.
To build a database of To ensure the accuracy To build a
requirements that will ensure and consistency of relational diagram
requirements are not missed requirements to help ensure
in development. throughout the testing is performed
requirements life cycle effectively.
and to support the
reuse of requirements.
Include more graphics. More frequent review Assessments; they

of the material. would pay better
attention if they
knew they were
going to be tested.
Change, need, solution, Concept, need, Change, necessity,

stakeholder, value, and solution, stakeholder, situation,
context. value, and context. stakeholder, value,
and context.
Associations. Extensions. Inclusions.
Prepare for elicitation. Conduct elicitation. Engage

stakeholders.
Evaluation. Treatment. Identification.
Opportunity costs related to Financial analyses of An implementation

other change strategies. other change plan to prove
strategies. feasibility.
Stakeholders need to believe She has to provide Stakeholders need

the recommended strategy is evidence that she's to understand
"doable" or feasible given their thought through how options considered
resource constraints. the recommended and rejected to
strategy will be support their
evaluated once decision-making
deployed. process.
Requirements. A business analyst. Modeling tools.
Backlog management is used Backlog management is Backlog

to determine the expected used to determine the management is
benefits. expected cost. used to determine
potential value.
Validate Requirements. Verify Requirements. Perform Quality

Assurance
Storyboarding. Functional prototyping. Paper prototyping.
Variance analysis. Root cause analysis. Item tracking.
A conceptual entity- A conceptual class A logical or

relationship diagram. diagram. physical entity-
relationship
diagram.
Use different methods to Can communicate the Appropriate choice

communicate information to criticality or urgency of of words.
be learned by stakeholders. a situation in a calm,
rational manner.
Negotiation and Conflict Business Model Canvas Financial Analysis
Resolution
Business Case Change Strategy Business Model
Canvas
Interaction Skills Communication Skills Business

Knowledge
Business Analysis Planning Elicitation and Requirements Life

and Monitoring/Plan Business Collaboration/Prepare Cycle
Analysis Approach since it not for Elicitation, since Management/Plan
only describes the method to this is where we Business Analysis
be followed to perform identify the Governance. Given
business analysis work, but stakeholders and their the high potential
also this is where needs are assorted needs, which for issues with
identified and prioritized. is necessary before we scope and the
propose any solution. identification of
additional needs, it
will be necessary to
plan the approach
for identifying and
managing new
needs as they arise.
We need to fix our slow We have experienced a Our current
systems like the Order, 10% increase in systems, like the
Accounting, and Logistics complaints over the last Order, Accounting,
systems. two years related to and Logistics
checking the status of systems are too
items on orders. This slow and need to be
results in bad public updated. The Order
relations and the risk of system needs to
losing customers, not contain the status
getting new customers, of the order, the
and lost revenues. Accounting system
needs a link
between AP and
Invoicing, and the
DC systems need to
be online.
There is a many-to-many There is a one-to-many There is a many-to-
relationship between orders relationship between many relationship
and shipments. That is, each orders and items on an between business
shipment can contain multiple order. That is, each customers and
orders, and each order can be order has to contain at individual
split across many shipments. least one item, but customers. That is,
This relationship will have to each item is contained business customers
be resolved. on one and only one can also be
order. individual
customers and vice
versa.
Facilitate several meetings to Talk to the sponsor, Facilitate a

discuss the differences among since the sponsor makes meeting. List all the
the stakeholders, ensure that the ultimate decision needs on a board.
they have an opportunity to about priorities. Set up Everyone gets to
express their feelings and a meeting to choose their top
needs, ensure an outcome communicate the two priorities. After
that satisfies the needs of the sponsor's decision to the other needs
stakeholder and aligns with the affected have been
the business need. The intent stakeholders. This eliminated, each
is to strengthen the conflict-resolution stakeholder votes
relationships among the technique is used when on their top choice.
affected stakeholders. the initiative is stuck The intent is to
when there are tight ensure all parties
timeframes, and when are heard and that
not having a decision they have input into
would delay the the outcome. The
initiative. The intent is business analyst
to ensure that ensures that the
development of the outcome aligns with
solution is not delayed the business nee
and that all parties can
move forward.
Process Modeling to document Concept Modeling to State Modeling to
the handoffs affecting Orders discover current help understand the
among the various systems. business relationships various states an
that Orders have to the Order goes through.
various systems.
The business analyst records The business analyst The business

all approval decisions in a ensures that the analyst obtains
requirements management or stakeholders with stakeholder
tracking tool. approval authority approvals and is
understand and accept required to
the requirements. understand who
holds decision-
making
responsibility and
who possesses
authority for sign-
off across the
initiative.
Brainstorming. Decision analysis. Feasibility study.
To rank requirements in the To determine which To determine which

order of relative importance. requirements carry the requirements
most risk. should be
completed first.
Repository. Backlog. Meeting minutes.

Requirement management and Business analysis Communicate
communication. planning and business analysis
monitoring. information.
Requirements, designs, and Benefit, cost, schedule Change control,

proposed change. and urgency. design, and
schedule.
Work break down structure Brainstorming. Functional

(WBS). decomposition.
Implementation SME, End Implementation SME, Customer,

User, Domain SME, Project End User, Sponsor, Regulator, Domain
Manager. Project Manager. SME, Project
Manager.

of interfaces.

standards.
Minimal to none; elicitation While requirements are High level

and collaboration tasks are all elicited at the requirements are
planned and executed beginning of the elicited at the
similarly in an agile project, they are not beginning of the
environment. formally approved project;
during the project. requirements are
detailed right to
the appropriate
level right before
their development
begins.
A formal presentation ending A group of impacted An agile process for

in sign-off by all stakeholders stakeholders identify continually
after which no more "must have" identifying and
requirements will be elicited. functionality. refining
requirements
before any
development
begins.
Preventive, corrective, or Avoid, transfer, or Preventive,

improvement. mitigate. corrective, or
leverage.
Estimation. Work breakdown Functional

structure. decomposition.
Plan business analysis Plan business analysis Plan business
approach, plan stakeholder approach, plan analysis approach,
engagement, plan stakeholder plan stakeholder
requirements management engagement, plan engagement, plan
process, plan business analysis business analysis business analysis
information management, governance, plan governance, plan
identify business analysis business analysis business analysis
performance improvements. communication, information
identify business management,
analysis performance identify business
improvements. analysis
performance
improvements.
Attributes. Cardinalities. Associations.
Information Management Requirements (any Define Design

Approach. state). Options.
Implementation Subject Customer. Sponsor.

Matter Expert.
Solution limitations. Enterprise limitations. You are not able to

assess value from
either the solution
or enterprise
perspectives
without the current
state.
Cultural and internal factors Environmental, Cultural, internal,
influencing the solution cultural, and internal and organizational
limitations. factors influencing the factors influencing
solution limitations. the solution
limitations.
Testability. Value proposition. Measures.
Develop a prototype to Develop a design to Develop a screen

demonstrate the solution's demonstrate the mock-up to
value. solution's value. demonstrate the
solution's value.
Requirement management Conflict and consensus Legal/regulatory

tools/repository. management. information.
Decision to be made, decision Alternative, decision to Decision to be

maker, terminator, decision be made, decision made, decision
criteria. maker, decision metric, decision
criteria. maker, alternative,
decision criteria.
Risk analysis and Item tracking. Brainstorming.

management.
Quick and relatively Does not typically Easier to collect
inexpensive to administer. require significant time information from a
from the respondents. larger audience
than other
techniques such as
interviews.
Attributes. Data definition. Data model.
Begin by providing the purpose Begin with an ice Begin by

and desired outcomes. breaker. establishing agreed-
upon ground rules.
Benchmarking and market Focus groups. Data mining.

analysis.
Survey or questionnaire. Interviews. Root cause analysis.

He needs to complete a risk It's not flawed. Al's He needs to provide
analysis. process and alternative actions
recommendation was in addition for
right on! consideration.
Confirmed elicitation results. Unconfirmed elicitation Elicitation activity

results. plan.
To understand how the This will help the BA To understand

stakeholders will contribute to develop the RACI stakeholders'
the initiative. matrix. attitudes and
manage them.
Purpose, change, and context. Change, need, and Solution, audience

context. and value.
Project manager. Regulator. Domain SME.

Requirements at low levels of Requirements that are As requirements are
abstraction may be written represented in a expressed in more
with limited reference to general manner, detail, they become
specific solutions and without direct ties to a more tightly
therefore are more reusable. particular tool or associated with a
organizational specific solution or
structure, tend to be solution option.
less reusable.
Tell Brent that finger pointing Ignore his comment Agree with Brent;
will not be tolerated during hoping that he will calm after all, he's
the meeting. down. After all, you absolutely right!
don't want to fuel the The end users did
fire! cause the team a
ton of rework
during the last
phase of the
project!
Problem identification. Document analysis. Workshop.
After the focus group. Focus group objective. Participants.

Plan elicitation activities with Review reports to Collaborate with
key customers to identify the understand exactly how key stakeholders to
root cause(s) of their much customer gain consensus on
satisfaction so that a satisfaction scores have the definition of the
recommendation can be decreased. problem and
developed. resulting impacts.
From the top-down. From external drivers. From the bottom-

up.
Rationale. Capability. Cost.
Risk, benefit, cost, Issues, benefit, cost, Risk, benefit,

dependencies. dependencies. constraint,
dependencies.
Requirement and solutions. Requirements and Need and solutions.

design.
Document analysis; Document analysis; Document analysis;

interviews; reviews; interviews; reviews; interviews; process
workshops. process modeling. modeling;
workshops.
Complete document analysis Organize requirements Complete a
based on the project scope. based on the solution sequence diagram
components they are for all interactions
related to. within the scope of
the project.
Decision analysis, item Interviews, prototyping, Acceptance and

tracking, reviews, workshops, and root cause analysis. evaluation criteria,
and client consensus. decision analysis,
item tracking, and
workshops.
Ethics. Personal organization. Trustworthiness.
Functional decomposition. AS IS analysis. Decision modeling.
Opportunity cost. Sunk cost. Enterprise

limitation.
By focusing on process By identifying the risk By performing
improvements vs. expensive of some personnel rigorous problem
new systems. resisting the new analysis.
technology and
developing an effective
mitigation strategy.
An impact analysis wasn't An impact analysis An impact analysis

conducted focusing on wasn't conducted wasn't conducted
stakeholders' locations. focusing on focusing on
stakeholders' functions. stakeholders'
concerns.
Sponsor. Regulator. Executive board.
Data flow diagram. Activity diagram. Use case.
Legal regulatory information. Information Business rule

management approach. repository.
Glossary. Data flow diagrams. Data modeling.

User story. Use cases. Use case scenarios.
Tasks a business analyst The business analyst Tasks a business

performs should be completed can choose and execute analyst performs
in an orderly and formal any tasks they deem may vary in form,
manner. necessary to effect order, or
change. importance among
analysts or for
various initiatives.
Stick figures. Ovals. Arrows.
Decision table. Decision model. Decision

requirements
diagram.
The developers exceeded the Sometimes you just get There may be a
performance expectations lucky! source of internal
defined in the requirements influence, like the
and acceptance criteria. system now resides
on a totally
redundant network
guaranteeing 100%
availability.
Do nothing. Investigate the root Present the

cause of the over- assessment report
performance. to the appropriate
leader and ask
them for a decision
to pursue further
action or not.
Identifies and documents the It is used to detect Proves that a

lineage of each requirement, missing functionality or solution is a
including its backward to identify if there is cohesive whole that
traceability, its forward implemented will work.
traceability, and its functionality that is not Traceability proves
relationship to other supported by any that every
requirements. requirement. requirement links
back to an
objective and shows
how an objective
was met, but does
not prove the
solution is a
cohesive whole that
will work.
Formal walkthrough. Informal walkthrough. Desk check.

Transition requirements. Solution requirements. Stakeholder
requirements.
Unambiguous. Consistent. Complete.
Involves examining a work Involves presenting a Involves planning

activity firsthand as it is set of questions to for backup
performed. stakeholders and elicitation method
subject matter experts in case the first
(SMEs), and analyzing does not
their responses. materialize.
User interfaces. Business processes. Hardware devices.
To create a visual To convey a set of To provide an easy

representation of the set of requirements that have way for the
requirements. a complex but uniform business analyst to
structure that can be model the
broken down. requirements.
Personal Accountability. Domain Knowledge. Organization and

Time Management.
Negotiation and Conflict Business Model Canvas Financial Analysis
Resolution
Business Case Change Strategy Business Model
Canvas
Interaction Skills Communication Skills Business Knowledge
Business Analysis Planning and Elicitation and Requirements Life

Monitoring/Plan Business Collaboration/Prepare Cycle
Analysis Approach since it not for Elicitation, since Management/Plan
only describes the method to this is where we Business Analysis
be followed to perform identify the Governance. Given
business analysis work, but stakeholders and their the high potential
also this is where needs are assorted needs, which for issues with
identified and prioritized. is necessary before we scope and the
propose any solution. identification of
additional needs, it
will be necessary to
plan the approach
for identifying and
managing new
needs as they arise.
Approve requirements. Validate requirements. Define design

options.
They provide step-by-step They are prescribed by They provide
instructions on how to the BABOK. additional
accomplish a specific task. information on ways
that a task can be
performed.
Associations are between Extensions are between Associations and

actors and use cases; actors and use cases; extensions are
extensions depict one type of associations depict one terms related to
relationship between use type of relationship use cases vs. use
cases. between use cases. case diagrams.
Process diagram. Activity diagram. Context diagram.
Using more than one model Each modeling The business

would create confusion and so technique has strengths analyst does not
should only use one to avoid and weaknesses and make such
confusing the stakeholders. provides unique insights decisions. Such
into the business decisions are made
domain and so using by solution
several of them would architect and
complement one developers only.
another.
Capability. People and Roles. Activity Flow.
Solution approach. Scheduled resources. Stakeholder

engagement
approach.
A glossary promotes common Capturing the Simplifies the
understanding of the business definitions as part of an writing and
domain and better enterprise's maintenance of
communication among all documentation provides other business
stakeholders. a single reference and analysis information
encourages consistency. including but not
limited to
requirements,
business rules, and
change strategy.
Determine the measures that Interpret and Estimate the
can be used to evaluate the synthesize the potential value for
effectiveness of the software performance measures the PAS option to
package the CEO wants. already reported to establish whether it
analyze the value of the is appropriate to
current solution before meet the company's
replacing it. needs.
Risks, Trends, Performance Accuracy, Currency of Business Objectives,

Variances Data, Sample Size Solution Scope,
Implemented
Solution
He does not have quantitative He is not taking He is focused too

measures to support his business needs into much on the
concerns. account. business
architecture.
Business Model Canvas. Competitive Analysis. Industry Knowledge.

He is expressing concerns He is trying to avoid He is being
about opportunity cost. waste. influenced by sunk
cost.
The system shall provide a The system shall read The system shall
maintenance function for the tracking database display bond prices
correcting any missing data. and feed the bond using 3 decimal
prices to the web places instead of
database using XML. fractions.
Agile. Scrum. Waterfall.
Delphi estimation. Expert judgment. Bottom-up

estimation.
Domain subject matter Domain subject matter Supervisors,

expert, implementation expert, documentation directors, computer
subject matter expert, subject matter expert, operators.
operational support, regulator.
regulator, tester.
Modeling requirements, Modeling requirements, Modeling

defining requirements analyzing requirements, requirements,
architecture, representing representing analyzing
requirements and attributes, requirements and requirements,
implementing the appropriate attributes, defining design
levels of abstraction. implementing the options,
appropriate levels of implementing the
abstraction. appropriate levels
of abstraction.
To answer a question, resolve To produce numerous To educate
an issue, or explore new ideas from reviewers about the
alternatives. participants. work product.
Corrective and preventive Methodologies and Workshops.

actions. frameworks.
Plan business analysis Prepare for elicitation. Sequence elicitation

approach. activities.
Business Goal and Objective. Business Goal. Business Objective.
As input to define the change As a way to describe As a constraint in

strategy. the future state and to the development of
guide the change the solution scope.
strategy.
Define Change Strategy. Define Future State. Develop

Recommendation.
Buying a COTS package. When a sponsor places Resolving a business
constraints on a problem.
solution option.
Determine the purpose, Determine the purpose, Determine the

develop the agenda, invite develop the agenda objective, develop
participants, and schedule the topics with time limits, the agenda topics
meeting facility. determine roles and with time limits,
responsibilities, invite invite participants,
participants. and schedule the
meeting facility.
Acceptance criteria relates Acceptance criteria is Acceptance criteria

directly to the entire body of exactly the same as is not elicited when
functional requirements vs. non-functional using user stories
just a user story. requirements. which is one of its
benefits.
Agree that in this situation it Agree with the sponsor Respectfully explain
makes sense to research best to minimize conflict but that the current
practice and implement it as continue process process will be
soon as possible to maximize mapping as a tool to documented and
business value. use in analysis of the analyzed just to the
current state. point of identifying
what exactly will
need to change so
the effects of the
change can be
assessed.
Traceability. Decomposition. Integration

management.
Stakeholder register. RACI matrix. Stakeholder
engagement
approach.
Financial analysis. Brainstorming. Focus groups.
Learning and growth. Business Process. Financial.
Validate requirements. Verify requirements. Perform quality

assurance.
As inputs into a capability As inputs into strategic As inputs into

map. planning. prioritization of
investments.
Identify the ranking of the Confirm that the Identify all major
organization within the project is aligned to the stakeholders.
identified industry. goals and objectives as
stated in the project
charter.
Document analysis, Document analysis, Document analysis,
interviews, reviews, focus group, reviews, brainstorming,
workshops. workshops. reviews, workshops.
Define Design Options. Verify Requirements. Analyze Potential

Value and
Recommend
Solution.
Implementation Subject Implementation Subject Implementation

Matter Expert, Operational Matter Expert, Subject Matter
Support, Project Manager, Operational Support, Expert, Project
Domain Subject Matter Expert, Project Manager, Manager, Domain
Supplier. Domain Subject Matter Subject Matter
Expert, Sponsor. Expert, Supplier.
Design. Verified needs. Traced constraints.
Regulator. Domain SME. Sponsor.
Decision analysis. Functional Risk analysis.

decomposition.
Open-ended. Closed. Structured.
Rounded rectangles Joins represented by a Decision branches

converging independent flows diamond bringing a represented by a
into a single flow. number of parallel horizontal bar with
flows into a single flow. multiple paths
continuing forward.
Find another BA to work on Insist that the BA use Meet with the BA in
the project who is more the elicitation person to discuss
comfortable with the techniques due to the her concerns.
elicitation techniques. limited time available.
Process modeling. Business model canvas. Organizational

modeling.
These terms refer to "signals" A synchronous call An asynchronous

rather than message types. transfers control to the call transfers
receiving object; the control to the
sender cannot act until receiving object;
a return message is the sender cannot
received. An act until a return
asynchronous call message is
allows the sending received. A
object to continue with synchronous call
its own processing while allows the sending
waiting for an answer. object to continue
with its own
processing while
waiting for an
answer.
Industry knowledge. Personal organization. Teamwork.
Business policies. Methodologies and Business analysis

frameworks. performance
assessment.
of interfaces.


standards.
State diagram. Sequence diagram. Use case diagram.
Checking for compliance with Identify and verify Checking for

organizational performance assumptions. correct use of
standards for business modelling notation,
analysis. templates, or
forms.
Operational support. Project manager. Regulator.
An onion diagram will help An onion diagram An onion diagram

identify stakeholders. indicates how involved will determine
the stakeholders will be impacted
with the solution, stakeholders who
which stakeholders will are internal and
directly interact with external to the
the solution, which are organization.
internal or external to
the organization.
McKinsey 7-S model. Mind maps. Traceability.
Domain subject matter Project manager, Domain subject

expert, project manager, regulator, sponsor, matter expert,
regulator, sponsor, customer, customer, end user, project manager,
end user, supplier. supplier, domain supplier, regulator,
subject matter expert, sponsor, customer,
operational support. end user,
implementation
subject matter
expert.
Requirements change New and improved Requests that go to

assessment and designs requirements. the change control
change assessment. board and updated
requirements.
A repository. A Kanban board. information
management
approach.
Main topic, topics, sub-topics, Main topic, topics, sub- Main topic, topics,
branches, decision point, topics, branches, sub-topics,
color, images. keywords, activity, branches,
decision point. keywords, color,
images.
We need to update our The current order There is no longer a
infrastructure before we processing system is too need to send paper
develop new software. slow. We cannot catalogues to
process orders in a customers. Our
timely manner, website displays all
resulting in lost the items in a
customers. catalog and most
customers prefer to
order online.
There is a many-to-many Each individual can Each location is for

relationship between have multiple locations one and only one
customers and locations. That as long as there is at customer.
is, a customer can have least one for every
multiple locations and a customer.
location can be assigned to
multiple customers as long as
there is at least one customer
assigned.
Meet individually to determine Because of the differing Since the potential

their individual goals and to views about potential value is so high ($2
assist them in understanding solutions, do team- million or more),
how the solution aligns with building exercises to have the sponsor
the organization's objectives. help them feel less (Ben) explain why
resistant to change. the decision was
made and help
them understand
how it supports the
organization's
objectives.
Assess Requirements Changes Prioritize Requirements Trace Requirements

using the Solution Scope using Backlog using Scope
Management Modeling
Approve the proposed change. Deny the proposed Defer the proposed
change. change.
Implemented solution Implemented solution Budget and
(external), business (internal), business timeline.
objectives. objectives.
Traced requirements, change Traced requirements, Validated and

strategy, requirements change strategy, prioritized
architecture. enterprise architecture. requirements,
change strategy,
requirements
architecture.
Use hand-on exercises to Use a formal Use a mix of visual,

reinforce new material. presentation and auditory and hands-
exercises. on activities.
Project manager. End user. Customer.
Definitional rule. Organizational Guideline.

guidance.
Business analysis performance Business analysis Assessment

assessment. performance strategy. measures.
Organizational Modeling. People and Roles. Stakeholder List,

Map, or Personas.
Once potential performance The potential The potential
improvements are identified, improvements will be improvements will
they become guidelines for used in the post form part of
the next time a task is implementation review organizational
executed. (PIR). process assets
(OPAs).
Interviews. Workshops. Surveys.
Determining the correct type Scheduling the Utilizing language

of question given the elicitation activity. that is unambiguous
objective. for all audiences to
ensure shared
understanding.
Ignore the requirement, since Recommend a course of Because the feature

Eric knows another project action and let the is important and of
will be launched to address sponsor decide. value to the
the new feature. company, work on
it even if it means
not receiving a
team bonus.
Document review. Observation. Business

architecture
analysis.
Because it often takes five Because the question Because it can be
times of asking "why?" to reach must be asked five used alone or as
the root cause. times. part of the fishbone
diagram technique.
Challenges of prioritization. Basis for prioritization. Continual

prioritization.
Atomic, concise, feasible, Atomic, concise, Measurable,

unambiguous, prioritized. feasible, unambiguous, concise, feasible,
approved. unambiguous,
prioritized.
Solution options, prototype. Design options, solution Potential value,

options. design options.
Effectiveness of work Frequency of changes Delivery dates of

products. to work products. work products.
Identify gaps and areas to Automate steps in the Identify root cause.
improve. process wherever
possible.
To build a database of To manage the To help ensure

requirements that will ensure requirements testing is performed
requirements are not missed throughout the effectively and
in development. requirements life cycle requirements are
and enable re-use of traced to test
those requirements in cases.
other solutions.
Conduct focus groups. Create use cases and Reading all of the
scenarios. complaints.
User requirements can change She should've gotten Even though

suddenly and unexpectedly. more users involved in requirements
user acceptance testing appeared to reflect
to get more users' wants,
comprehensive piloting the site
feedback. using a prototype
with users
representing various
customer segments
may have
uncovered areas of
discontent before
full deployment.
Domain Subject Matter Expert. Implementation Subject Operational

Matter Expert. Support.
The final solution. POC (proof of concept). Positive or negative

variances.
When all requirements have When the solution is When the solution is
been approved and the retired and its retired and any
solution is deployed. associated eligible
requirements are requirements are
archived. made re-usable.
After the initial risk After each stakeholder When requested to

assessment but before the interview. do so by the project
division of work strategy. manager.
When a requirement is Priority can refer to the Prioritization is an

prioritized, it is given greater relative value of a ongoing process,
or lesser priority. requirement, or to the with priorities
sequence in which it changing as the
will be implemented. context changes.
A stakeholder expectation. A proposal for doing or A usable

achieving something. representation of a
need.
While procuring the software While procuring the While procuring the
and consulting from a prior software and consulting software and
vendor would be faster, from a prior vendor consulting from a
completing a vendor would be faster, prior vendor would
assessment is best practice. completing a vendor be faster,
assessment would completing a
increase the likelihood vendor assessment
of long-term would likely result
satisfaction with the in a better pricing
decision. model.
Plan business analysis Identify business Plan business
approach. analysis process analysis
improvements. governance.
The ability to understand and The ability to select the Track any tool or
to use some of the major most appropriate tool technology issues
features of the tool. that will meet need and to report them
needs of the audience. to the project
manager.
Value Stream Mapping because Process Analysis Business Rules
of the many inefficiencies and because it would help Analysis because of
delays with the billing process uncover the gaps the inflexible
for the subsidiary. between the subsidiary business rules of
company and ABC the subsidiary
Transportation. company.
SIPOC Activity Diagram Swimlane Diagram
Glossary Concept model. Data dictionary.
Need. Solution. Value.

Meeting minutes, Audio recording, virtual Meeting minutes,
whiteboards, town hall whiteboard. videotaping,
meeting. requirements
workshop.
Short term; long term. Long term; short term. Preventive;

corrective.
This task can result in This task includes This task includes
requirements or design. capturing information capturing
about metadata. information about
attributes.
Verified requirements and Approved requirements Requirements and

designs. and designs. designs change
assessments.
To categorize stakeholders in This is an opportunity To know how the

the power/interest grid. for the business analyst stakeholders will
to understand the contribute to the
stakeholder needs and initiative.
specifically plan how to
collaborate and engage
with the stakeholder.
Ensure her requirements are Ensure her Ensure her

designed and approved by the requirements are requirements are
implementation SMEs. validated and verified and tested.
prioritized.
Domain knowledge. Governance approach. Requirements
architecture.
Risk transferring. Risk-seeking. Risk averse.
Timeliness. Strategic. Significance.
Defect. Variance. Error.
Perform root cause analysis to Create a Pareto chart Create a control

understand the primary reason reflecting types of chart to ascertain if
for the discrepancy so action discrepancies so that the processes being
can be taken. the BA can focus their used to create
efforts on the biggest labels are stable.
culprit.
Map the current processes in Simplify manual Recommend a new

all the divisions and eliminate processes by increasing process to increase
redundancy. the complexity of consistency of
system interfaces. behavior.
Who? What? How? What? When? Why? Who? What? When?

When the focus is on the When the focus is on They are used
need, the output is a design. the need, the output is interchangeably.
When the focus is on solution, a requirement. When
the output is a requirement. the focus in on the
solution, the output is a
design.
Decision Making. Brainstorming. Creative Thinking.
Facilitation and Negotiation. Teamwork. Leadership and

Influencing.
Project vision. Solution scope. Solution approach.
Sequence diagram. State transition Stakeholder list,

diagram. map, or personas.
Root cause analysis. Requirements Metrics and key

architecture. performance
indicators.
Business analysts use a Business analysts use Business analysts

requirements architecture to requirements use requirements
ensure that requirements and architecture to ensure architecture to
designs at different levels are the requirements work make trade-off
aligned to one another, and to together to achieve the decisions about
manage the effects of change overall objectives. requirements while
to one level on related considering the
requirements. overall objectives.
It will give him insight into the It will help him It will tell him how
capabilities of the calculate the number of many audiences he
organization. communication has to consider
channels in the when scheduling
organization as input requirements
into his communication workshops.
strategy.
So that the political impacts It will assist the The reporting

of transitioning to the future business analyst in the structure may aid
state are thoroughly recommendation of a or limit a potential
understood. sponsor for the change change.
initiative.
Focus group. Workshop. Reviews.
Business case, functional Focus groups, Roles and

decomposition, item tracking. estimation, user permissions matrix,
stories. use cases, reviews.
Logical data model. Conceptual data model. Physical data

model.
Information Management Information Information

Approach, Requirements Management System, Management
(traced), Solution Scope. Requirements (any Approach,
state), Solution Scope. Requirements (any
state), Solution
Scope.
Conducting a detailed review Identifying if any notes Noting any gaps in
of each document's content conflict or are knowledge in which
and recording relevant notes duplicates. the findings about
associated with each topic. certain topics are
limited.
Business analysis performance Business analysis issue Item tracking.

assessment. log.
Prioritization. Prototyping. Roles and

permissions matrix.
Learns learned. Agile methodology. User stories.
Logistics; stakeholder Logistics; scope of the Logistics; scope of

engagement approach; elicitation activity; the elicitation
selected techniques; experiments; research. activity; selected
supporting materials. techniques;
research.
The employees don't have The employees do not The employees do
time to complete the survey. see the value in not believe their
completing the survey. answers are
anonymous and so
fear retribution.
Perform root cause analysis to Offer an individual Offer an incentive

address the underlying incentive for returning for all personnel in
reason(s) the survey isn't being the survey. the organization if
returned. the response rate
reaches 80%.
Conducted interviews instea Conducted focus groups Purchased a "tried

instea and true" survey
from a third party
vendor.
Plan traceability approach. Plan for requirements Requirements

reuse. attributes.
Approval of requirements and Predictive approaches Adaptive

designs may be formal or typically perform approaches
informal. approvals at the end of typically approve
the phase or during requirements only
planned change control when construction
meetings. and implementation
of a solution
meeting the
requirement can
begin.
Requirements are the Requirements are Requirements and
responsibility of the BA; documented in models designs are
designs are the responsibility at which point they synonyms and can
of design architects. become a design. be used
interchangeably.
Requirements linkage. Requirements Requirements

specificity. traceability.
Verify Requirements. Analyze Potential Value Specify and Model

and Recommend Requirements.
Solution.
Process analysis. Job shadowing. Workshops.
Best practices in the industry. The standards and The sum of

methodologies to which knowledge within
all business analysts the profession of
should adhere. Business Analysis
and what is
considered
currently accepted
practice.
Pursue the change and its Pursue the change and Seek ways to
potential benefits regardless invest in some risk increase solution
of the risk level. mitigation. value that will
outweigh the risks.
Checklist. Metrics and Key Control chart.
Performance
Indicators(KPIs).
The original year-to-date There are most likely There was a

results were most likely internal and external software update
flawed. influencers at play that and the help desk
are altering the current was flooded with
state. calls that were easy
to resolve.
Double check the year-to-date Report to the sponsor Modify root cause
results to ensure data that the problem is analysis activities to
precision and integrity. improving on its own the categories of
and that pursuing the calls that were not
initiative isn't cost- resolved on the first
effective at this point. call during the last
two months.
Planning approach, formality Planning approach, Planning approach,
and level of detail of perform stakeholder formality and level
deliverables, business analysis analysis, business of detail of
activities, timing of business analysis activities, deliverables,
analysis work, complexity and timing of business business analysis
risk, acceptance, attitudes. analysis work, activities, timing of
complexity and risk, business analysis
acceptance. work, complexity
and risk,
acceptance.
Brainstorming. Decision Analysis. Workshops.
Conceptual data models do Conceptual data models Conceptual data

not include supporting textual describe a solution at a models are
descriptions whereas logical high level; logical and independent of any
and physical data models physical data models solution; logical and
include text. elaborate the physical data
conceptual model. models include
elements specific to
the solutions they
support.
To analyze, synthesize, and To ensure that all To fit the individual

refine elicitation results into requirements and models and
requirements and designs. designs align to the specifications
business requirements together to ensure
and support the that all of the
delivery of needed requirements form
value. a single whole.
Introduce participants to each Make facilitation Start building

other. sessions go faster. teamwork and
positive working
relationships.
Impact assessment. Problem analysis. Business rules
analysis.
Non-functional requirement. Functional Transition

requirement. requirement.
Assessing solutions and Identifying Rating and

validating assumptions. opportunities for appraising the
improvement. observed.
Stakeholders may not Stakeholders may have c. There may be a

understand the models use conflicting opinions delay in approving
regarding the requirements.
prioritization of
requirements.
The developers exceeded the Sometimes you just get There may be a
performance expectations lucky! source of internal
defined in the requirements influence, like the
and acceptance criteria. system now resides
on a totally
redundant network
guaranteeing 100%
availability.
Do nothing. Investigate the root Present the

cause of the over- assessment report
performance. to the appropriate
leader and ask
them for a decision
to pursue further
action or not.
Business analysis performance Business analysis issue 3. Item tracking.

assessment. log.
Risk analysis and Item tracking. 3. Brainstorming.

management.
Work break down structure Brainstorming. 3. Functional

(WBS). decomposition.
Domain subject matter Project manager, 3. Domain subject
expert, project manager, regulator, sponsor, matter expert,
regulator, sponsor, customer, customer, end user, project manager,
end user, supplier. supplier, domain supplier, regulator,
subject matter expert, sponsor, customer,
operational support. end user,
implementation
subject matter
expert.
Stakeholder register. RACI matrix. 3. Stakeholder

engagement
approach.
End users. Shareholders. 3. Stakeholders'

influence.
Stakeholder attitudes are Stakeholder attitudes 3. Knowing how a

identified within the typically impact a stakeholder
stakeholder engagement change negatively. perceives the
element. initiative enables
the business analyst
to plan for
collaboration and
engagement with
that stakeholder.
Outputs from the business Available metadata. 3. The amount of

analysis performance time the BA has
assessment. allocated to the
initiative.
Mitigate. Avoid. 3. Transcend.

Optimistic + pessimistic + (4 Optimistic + 3. Optimistic +
times most likely) / 6. pessimistic + most pessimistic + (3
likely / times most likely) /
6.
Performance analysis, Performance reporting, 3. Performance

assessment measures, analyze assessment measures, analysis,
results, recommend actions analyze results, assessment
for improvement. recommend actions for measures, variance
improvement. analysis,
recommend actions
for improvement.
The business analyst selects The business analyst 3. The business

the projects that best meet discovers, synthesizes, analyst plays a role
the organization's strategic and analyzes in aligning the
initiatives after performing information from a designed solutions
analysis activities. variety of sources with stakeholder
within an organization. needs.
Plan business analysis Plan business analysis 3. Plan business

information management. approach. analysis
governance.
Designs. Solution scope. 3. Requirements.
Need. Value. 3. Context.

Roles and permissions matrix. Survey and 3. Mind mapping.
questionnaire.
Review. Retrospective. 3. Post mortem.
"Item tracking" is just another The item tracking The item tracking
term for "issues log." record may be shared record is used to
with stakeholders to share the status and
ensure transparency progress of
and visibility into the documented items
status and progress of within the team
items in the record. only; pertinent
items are included
in stakeholder
communications.
Project manager, domain Domain subject matter Sponsor, domain

subject matter expert, expert, regulator, subject matter
regulator, sponsor. sponsor. expert, regulator,
customer.
Respect. Sense of Urgency. Timeliness.
Likelihood of occurrence. Impact of a risk. Ease of

detectability of a
risk.
To understand how the This will help the BA To understand
stakeholders will contribute to develop the RACI stakeholders'
the initiative. matrix. attitudes and
manage them.
Adaptive approaches focus on Adaptive approaches Formal

rapid delivery of business do not require documentation is
value in short iterations. documentation. produced before
the solution is
developed and
implemented.
A supplier is a source of A customer is a source A supplier is a

internal stakeholder while an of external stakeholder source of internal
end-user is a source of while an end-user is a stakeholder while a
external stakeholder. source of internal customer is a
stakeholder. source of external
stakeholder.
Current state description. Business policies. Legal/regulatory

information.
Plan-driven; change-driven. Event-driven; date-driven. Predictive; adaptive.
Business analysis performance Current state

assessment. Change strategy. description.
Simplifies measurement
and estimation of the
Provides a structured amount of work
approach to building a involved in pursuing a
shared understanding of course of action and
Makes multifaceted endeavors complex matters among a defining scope of work,
possible by breaking down complex diverse group of if the problem is not
problems into feasible parts. stakeholders. complex.
The business analyst

may be involved in more
Honest discussion may not occur if Participants may be reluctant than one project and
participants try to assign blame to document and discuss may not have enough
during these sessions. problems. time for this process.
Functional
Estimation. Work breakdown structure. decomposition.
Yes; stakeholders
involved in the project
are in the best position
No; information management tools Yes; a whiteboard is a viable to determine how to
must enable the reuse of business information management share business analysis
analysis information. tool. information.
Agile. Scrum. Waterfall.
Stakeholder engagement Business analysis

Governance approach. approach. performance strategy.
Repeatable , achievable,
Responsible, accountable, consulted, Repeatable , achievable, consistent,
informed. consulted, informed. informational.
Stakeholder
Stakeholder communications plan. Power/impact grid. collaboration plan.
Attitude towards
Attitude toward business collaboration,
Attitude toward the objective of the analysis, project teamwork, and other
initiative, their job, and the methodology, the sponsor, stakeholders, and their
organization. and project manager. job.
Both approaches place equal

Prioritization of requirements is low emphasis on requirements
"priority" for both approaches. prioritization. Predictive.
It ensures concerns around

stakeholder requirements are Allows stakeholders to rank It's acceptable to assign
captured, tracked, and resolved to the importance of an item to a team or
the stakeholder's satisfaction. outstanding items. group.
Preventive, corrective, or Preventive, corrective,

improvement. Avoid, transfer, or mitigate. or leverage.
Accuracy and
completeness,
Accuracy and completeness, knowledge,
Accuracy and completeness, knowledge, effectiveness, effectiveness,
knowledge, efficiency, organizational organizational standards, organizational support,
support, significance, strategic, significance, strategic, significance, strategic,
timeliness. timeliness. stability.
Performance, interface, quality Unambiguous, testable, Priority, source, status,

glossary. complete, understandable. urgency.
Organizational
System processing. Brainstorming. modeling.
Roles and permissions

Business case, functional Focus groups, estimation, matrix, use cases,
decomposition, item tracking. user stories. reviews.
When requested to do
After the initial risk assessment but After each stakeholder so by the project
before the division of work strategy. interview. manager.
Identify business analysis Plan business analysis

Plan business analysis approach. process improvements. governance.
Business analysis performance Business analysis
assessment. performance strategy. Assessment measures.
Multi-location distribution. Geographic location. Elemental attitude.
Business analysis
Methodologies and performance
Business policies. frameworks. assessment.
Business analysis approach; Business policies;

Information management tools; stakeholder engagement business analysis
business policies; business analysis approach; governance approach; governance
approach. approach. approach.
Provide a methodology for Comprise the business

Represent or correlate to project completing business analysis analysis project life
phases. work. cycle.
Include more graphics. More frequent review Assessments; they

of the material. would pay better
attention if they
knew they were
going to be tested.
Logistics; stakeholder Logistics; scope of the Logistics; scope of

engagement approach; elicitation activity; the elicitation
selected techniques; experiments; research. activity; selected
supporting materials. techniques;
research.
Add detail to the current Identify dependencies Conduct a
process flow for work order between requirements workshop with
transmittals through the for traceability managers from
warehouse. purposes. similar functional
units across
dispersed locations
in an attempt to
find process
improvement
opportunities.
Stakeholder engagement Business case, needs. Solution scope,

approach, needs. needs.
Homogeneous. Heterogeneous. Esoteric.
Requirements analysis plan. Data modeling. Glossary.

Focus group. Workshop. Reviews.
Words and content. Emotions. Body language.
Facilitation, teaching, Facilitation, Facilitation, verbal

leadership, influencing, and negotiation, leadership, communication,
listening. influencing, teamwork. leadership,
influencing,
teamwork.
Discuss and evaluate, record Discuss and evaluate, Discuss and

ideas, rate ideas, and share ideas, create list, evaluate, create
distribute the final list. and distribute final list. list, rate ideas,
distribute final list.
The knowledge areas describe The knowledge areas The knowledge

the process of business describe the process of areas support the
analysis within the context of business analysis within delivery of business
a project. the context of value before,
continuous during, and after
improvement. the life cycle of a
project.
Stakeholder engagement Stakeholder Business analysis

approach; business analysis engagement approach; approach; business
performance assessment. business analysis analysis
approach. performance
assessment.
To document stated To ask stakeholders To check the
information along with involved in the information
stakeholder concerns. elicitation session to gathered during an
review the documented elicitation session
information for for accuracy and
accuracy. consistency with
other information.
Brainstorm next steps. Ask the interviewee for Confirm the results
areas that may have of the interview.
been overlooked during
the session.
Interviews and observation. Observation and Workshops and

reviews. interviews.
Safety. Love/belonging. Esteem.
Workshop owner. Facilitator. Scribe.
Use of a different Through active Repetition of

communication medium. listening. exactly what was
said.
Business, stakeholder, Business, stakeholder, Optional,
functional, non-functional, solution requirements, important, and
and transition. transition, project, and critical.
quality.
Workshops. Observation. Interview.
Data files that are generated Reports that are Interactions

in the system. provided to the user. between two
systems that a user
uses.
Set ground rules early in the Escalate concerns Listen to

relationship. about negative stakeholders and
stakeholders to the incorporate their
project manager. feedback.
Plan business analysis Prepare for elicitation. Sequence

approach. elicitation
activities.
BA's interviewing skill, BA's level of BA's level of
interviewee's readiness to understanding understanding the
provide information, programming business, BA's
interviewee's clarity regarding technologies, BA's interviewing skill,
the goal of the interview, interviewing skill, interviewee's
interviewee's expertise in user interviewee's readiness readiness to provide
interface design, BA and to provide information, information,
interviewee rapport. interviewee's clarity interviewee's clarity
regarding the goal of regarding the goal
the interview. of the interview, BA
and interviewee
rapport.
Interoperability. Portability. Data migration.
Focus groups, observation, Prototypes, surveys,

Interviews, surveys, workshops, and workshops, and workshops, and
brainstorming. brainstorming. brainstorming.
Confirm elicitation
Manage stakeholder collaboration. Conduct elicitation. results.
Document analysis, Document analysis,

Document analysis, observation, observation, scope observation, context
scope modeling, interviews. modeling, context diagram. diagram, workshops.
Brainstorming. Survey or questionnaire. Focus group.
Non-functional requirement
analysis. Lessons learned process. Brainstorming.
Conduct elicitation. Prepare documentation. Prepare for elicitation.
Stakeholder
Solution approach. Scheduled resources. engagement approach.
Jesse wanted to be present

in case the respondents had
Jesse didn't want to rely on questions about the survey Jesse wanted to bolster
statistical sampling. items. the response rates.
Unconfirmed requirements.
Confirmed requirements. Stakeholder concerns.
Collaboration
Collaboration involves, regular, Collaboration promotes a encourages the free
frequent, and bi-directional shared effort to resolve flow of information and
communication. problems. ideas.
Business analysis approach;

stakeholder engagement Needs; stakeholder
Business analysis approach; needs. approach. engagement approach.
Collaboration. Elicitation. Compromise.

Elicitation and collaboration are
ongoing activities that focus upon Elicitation and collaboration Elicitation activities
requirements elicitation and can be planned, unplanned, may trigger additional
confirmation. or both. elicitation.
Involves presenting a set of

questions to stakeholders Involves planning for
and subject matter experts backup elicitation
Involves examining a work activity (SMEs), and analyzing their method in case the first
firsthand as it is performed. responses. does not materialize.
The BA communicates
with various
The BA analyzes stakeholders in
stakeholders to understand accordance with their
The BA identifies stakeholders. their preferences. preferences.
Monitoring
Installing new, off-the-shelf stakeholder
software. Developing a risk register. engagement.
Developers may
believe that they must
When using throw-away or provide a user interface
paper prototyping methods, that precisely matches
users may feel more the prototype, even if
Prototypes facilitate agreement as a comfortable being critical of more elegant
basis for, assessing the completeness the mock-up because it is technology and
and impact of solutions, and defining not polished and release- interface approaches
contractual obligations. ready. exist.
Be ready to participate. Paid for their time. Pre-qualified.
Stakeholder list, maps, and Stakeholder

Stakeholder engagement. personas. collaboration.
To ensure the WBS is To ensure the

To ensure the project manager created in time for risk requirements are
understands the requirements for identification and accurate and consistent
project planning. assessment. with other information.
Workshop. Focus group. Review.
Assessing solutions and validating Identifying opportunities Rating and appraising

assumptions. for improvement. the observed.
Prepare for elicitation. Conduct elicitation. Engage stakeholders.
Cost and time

Your preferences. Desired outcomes. constraints.
Formal documentation
Formal documentation is always Formal documentation is always presented in
approved and signed off on by the always includes texts, the form of a
sponsor. matrices, and/or diagrams. presentation.
When all requirements have When the solution is When the solution
been approved and the retired and its is retired and any
solution is deployed. associated eligible
requirements are requirements are
archived. made re-usable.
Solution. Value. Traceability.

During requirements life cycle During requirements During
management, business life cycle management, requirements life
analysts manage how proposed business analysts work cycle management,
changes to requirements and closely with key business analysts
designs are evaluated during stakeholders to trace, prioritize,
an initiative. maintain and maintain
understanding, requirements to
agreement, and ensure that the
approval of need is met.
requirements and
designs.
Decision analysis, item Interviews, Acceptance and

tracking, reviews, workshops, prototyping, and root evaluation criteria,
and client consensus. cause analysis. decision analysis,
item tracking, and
workshops.
Regulator. Domain SME. Sponsor.
Prioritization is an assessment Stakeholders may Stakeholders are

of absolute value. Each intentionally indicate sometimes rigid,
stakeholder may value priority to influence the and priorities are
something different. result to their desired unlikely to shift as
outcome. the context evolves
and as more
information
becomes available.
Business rules analysis. Backlog management. Data flow

diagrams.
Designs. Requirements . Anticipated

Change.
designs. and designs. designs.
Process modeling. Functional User stories.

decomposition.
Traceability assists in Traceability metrics Ensuring that

managing accountability for are used by the Change requirements and
requirements activities that Management Board to designs at different
are performed by stakeholders approve or deny levels are aligned to
outside of the requirements requests for change. one another, and to
team. manage the effects
of change to one
level on related
requirements."
Persuasion. Teaching. Leadership and

Influencing.
It begins with project It begins with the It begins with the

initiation and end when the business need and ends representation of a
project is closed out. when the requirements business need as a
have been requirements and
implemented. ends when the
solution is retired.
Challenges of prioritization. Basis for prioritization. Continual

prioritization.
Requirements linkage. Requirements Requirements
specificity. traceability.
End user. Operational support. Sponsor.
Business objectives. Change strategy. Business case.
Traced design. Traced needs. Traced constraints.
Penalty. Testing. System

development.
Verifies that the prioritized Uses the prioritization Verifies that the
requirements will deliver as input into the prioritization is
value from a customer or end- project plan and into consistent with
user perspective. The the allocation of legal and regulatory
customer can also negotiate to requirements to constraints.
have the prioritization releases.
changed based on relative
value.
Stakeholders may have The project manager Stakeholders use

difficulty in making any of isn't fully involved in rock, paper,
their requirements a "nice to the project. scissors to make a
have." decision.
Necessity. Effort. Cover.
Creation of models, Requirements Baselining,

executables, and traceability workflow, traceability, approvals and sign-
of visual models to business and configuration off, quality control,
rules and textual management. and implementation
requirements. status.
Change, need, solution, Concept, need, Change, necessity,

stakeholder, value, and solution, stakeholder, situation,
context. value, and context. stakeholder, value,
and context.

designs. and designs. designs change
assessments.
Defined. Elicited. Documented.
Requirements
Requirements (Approved), Design Requirements (designed), (Prioritized), Design
(Prioritized). Design (Prioritized). (Prioritized).
Requirements that are As requirements are

Requirements at low levels of represented in a general expressed in more
abstraction may be written with manner, without direct ties detail, they become
limited reference to specific to a particular tool or more tightly associated
solutions and therefore are more organizational structure, with a specific solution
reusable. tend to be less reusable. or solution option.
Domain SMEs,
Implementation SMEs, Domain SMEs, Sponsor,
Domain SMEs, End Users, Sponsor. Testers. Project Manager.
Benefit. Impact. Schedule.
Project vision
Business cases. Change strategy. document.
Business needs ? business

requirements ? stakeholder Value chain ?business
requirements ? solution process ?sub-process ? Plan ? analyze ?design ?
requirements. activity ?task. code ?test ?implement.
Customer. Tester. Regulator.
Proves that a solution is

a cohesive whole that
will work. Traceability
proves that every
requirement links back
It is used to detect missing to an objective and
Identifies and documents the lineage functionality or to identify if shows how an objective
of each requirement, including its there is implemented was met, but does not
backward traceability, its forward functionality that is not prove the solution is a
traceability, and its relationship to supported by any cohesive whole that will
other requirements. requirement. work.
Define the business

need, define goals and
objectives, scope the
Prepare and conduct discovery Plan, execute and analyze solution space, and
events, document findings, and business analysis determine potential
validate event results. performance. value of the solution.
The business analyst
obtains stakeholder
approvals and is
required to understand
The business analyst ensures who holds decision-
that the stakeholders with making responsibility
The business analyst records all approval authority and who possesses
approval decisions in a requirements understand and accept the authority for sign-off
management or tracking tool. requirements. across the initiative.
Understanding
enterprise problems
Understanding enterprise and goals, analyzing
problems and goals, needs and solutions,
Understanding enterprise problems analyzing needs and driving change,
and goals, analyzing needs and solutions, eliminating eliminating
solutions, devising strategies, driving redundancies, and redundancies, and
change, and facilitating stakeholder facilitating stakeholder facilitating stakeholder
collaboration. collaboration. collaboration.
The project manager will determine

the formality of the assessment Many proposed changes may
process based on the information be withdrawn from A predictive approach
available, the apparent importance consideration or declined may indicate a more
of the change, and the governance before any formal approval is formal assessment of
process. required. proposed changes.
Requirements
Knowledge management management
Configuration management system. tools. tools/repository.
Implementation SME, End Customer, Regulator,

Implementation SME, End User, User, Sponsor, Project Domain SME, Project
Domain SME, Project Manager. Manager. Manager.
Business analysis
planning and
Strategy analysis. Solution evaluation. monitoring.
Acceptance and
Reviews. Workshops. evaluation criteria.
Acceptance and
Data Modeling Analysis. Business Constraint Analysis. Evaluation Criteria.
Traced design. Traced needs. Proposed change.
Requirements change
Assess requirements changes. Assess capability gaps. assessment.
Functional decomposition. Process modeling. Scope modeling.

Derive. Depends. Necessity.
Maintain requirements. Maintain traceability. Maintain attributes.
It ensures all stakeholders have been It helps the project

involved in the requirements It indicates levels of power to manager create the
management plan, which provides determine which meeting invitation for
the process for prioritization of stakeholders are needed for the requirements
requirements. prioritization. prioritization meeting.
They can be reused in

the future for the
It will make the resulting software It will provide the basis for current or similar
development more cost effective. future enhancements. initiatives.
Root cause analysis. Functional Cost-benefit

decomposition. analysis.
Scope, feasibility, Scope, benefits, Benefits, feasibility,

assumptions, risks, assumptions, risks, assumptions, risks,
constraints, financial analysis constraints, financial constraints,
and value assessment. analysis and value financial analysis
assessment. and value
assessment.
Facilitation and Negotiation. Teamwork. Leadership and
Influencing.
Change must be addressed Stakeholders should be Deriving the

first as this is the basis for the identified as the first solution is the first
project. key step in using the priority as that
BACCM. drives the priority
of the other five
concepts.
Confirmed elicitation results. Unconfirmed elicitation Elicitation activity

results. plan.
Identify gaps and areas to Automate steps in the Identify root cause.
improve. process wherever
possible.
Define Change Strategy. Define Future State. Develop

Recommendation.
A balanced scorecard contains A balanced scorecard A balanced

four dimensions: learning & can be used at any level scorecard focuses
growth, business process, within an organization. on the executive
customer, and financial. performance of the
organization.
Business requirement. Business objective. Potential value.
Color. Keywords. Images.

Vendor assessment. Concept modeling. Business capability
analysis.
A PowerPoint presentation Data model. Concept model.

bulleting the business rules.
Project scope. Product scope. Process scope.
Decision tree. A business case. Decision model.
Capabilities. Risks. Resources.
One business case per change One business case that One business case
strategy. includes financial for the final
analysis for each recommendation.
alternative change
strategy.
To rate the ability of a vendor To assess vendors' To rate the ability

to meet commitments pricing and staffing of a vendor to meet
regarding the delivery and the models to provide the organization's
consistent provision of a assurance that the terms and
product or service. product or service will conditions
meet organizational associated with the
expectations. delivery of the
product or service.
Suppliers. Microeconomic factors. Competitors.
The process of eliciting, A collection of pre- A set of stakeholder

documenting, and managing project or early project needs that are
requirements throughout the activities and elicited, analyzed,
life cycle of a project. approaches for structured, and
capturing the necessary specified for use in
view of the business to the design or
provide context to implementation of
requirements and a solution.
functional design work
for a given initiative
and/or for long term
planning.
Business intelligence Agile Waterfall
Defines the need. Determines the desired Assesses

outcomes. constraints,
assumptions, and
risks.
Decision analysis formally Decision modeling Decision modeling is

assesses a problem and models formally assesses a an input to decision
the possible consequences of problem and models analysis.
different decisions, and the possible
decision modeling reflects consequences of
how repeatable business different decisions, and
decisions are made. decision analysis shows
are repeatable business
decisions are made.
Improve profitability by Upgrade the CRM Increase customer

increasing sales or reducing solution to the latest satisfaction.
cost. release.
A presentation. Mind mapping. Fishbone diagram.
Specific, measurable, Specific, measurable, Specific,

achievable, relevant, achievable, realistic, measurable,
testable. time-bounded. achievable,
relevant, time-
bounded.
The terms are

An enterprise can contain one or An organization can contain synonymous and can be
more organizations. one or more enterprises. used interchangeably.
Solution scope. Gap analysis. Change strategy.
Assess Risks. Define Change Strategy. Define Future State.
Cultural assessment. Business capability analysis. SWOT analysis.
Ability of the organization to

Project approach. absorb the change. Resource constraints.
Decision requirements
Decision trees. Decision tables. diagrams.
Provides a vendor
assessment for the Provides side-by-side
Forecasts the size of the investment purchasing or outsourcing of comparison of the
required to deploy and operate the the solution to ensure the various change
proposed solution. right vendor is selected. strategies.
Financial analysis and value Assumptions, risks, and

assessment. Recommended solution. constraints.
Before requirements are Prior to planning the
elicited for any given change. business analysis
Anytime it makes sense to do so. approach.
Ishikawa diagram. Effect-and-cause diagram. Five whys.
Performance. Pass or Fail. Solution Value ranking.
The problem,
The problem, opportunity, opportunity, or
assumptions, and constraints constraint that has been
The problem or opportunity that has that have been defined defined through
been defined through analyzing the through analyzing the analyzing the current
current state. current state. state.
Text. Diagram. Matrix.
Focus groups. Business model canvas. Process modeling.
Business case. Business need. Desired outcomes.
When a sponsor places

constraints on a solution Resolving a business
Buying a COTS package. option. problem.
Estimation. Bottom-up. PERT.

Total cost of ownership; net present Internal rate of return; cost- Payback period; value
value. benefit analysis. realization.
Interfaces. Roles. Standard box.
Creative Thinking. Decision Making. Problem Solving.
Determine
Acceptance and Evaluation Implementation
Scope of the Solution Space. Criteria. Approach.
Collaborative working
Shared ownership. Effective conflict resolution. environment.
Strategy Analysis consists of

the collection of pre-project Strategy Analysis begins
Strategy Analysis focuses on activities for capturing future when a business need is
understanding the current state and views of the business to identified and ends
identifying obstacles keeping the provide context for when projects are
organization from reaching its goals. Elicitation. initiated.
Identify the deliverables and Identify the organization's

brainstorm the activities required to capabilities so they can be Get organized by using a
produce the deliverables. organized and documented. RACI matrix.
Return on investment, Return on investment,
discount rate, present value, discount rate, present
Return on investment, average rate net present value, internal value, net present value,
of return, discount rate, present rate of return, buy back internal rate of return,
value, net present value, internal rate period, average rate of buy back period, cost-
of return, buy back period. return. benefit analysis.
Strategy Analysis. Requirements Analysis Elicitation and

and Design Definition. Collaboration.
Susan is working both as a Susan is assisting the Susan is eliciting

business analyst and a design architect and developer requirements.
architect. completes their
deliverables.
To create a visual To convey a set of To provide an easy

representation of the set of requirements that have way for the
requirements. a complex but uniform business analyst to
structure that can be model the
broken down. requirements.
They both define key terms A glossary defines key They are the same
relevant to the solution. terms relevant to the and can be used
business domain while a interchangeably
data dictionary depending upon the
standardizes a organization's
definition of a data culture.
element.
Through Operational releases. Assessment of the Potential solution

performance of the options are defined
solution and and the one that is
examination if it is most likely to
delivering the potential address the need
value. and has the most
value is
recommended.
Through validation. Through specifying and Through item

modeling their tracking.
requirements.
Define requirements Specify and model All tasks.
architecture. requirements.
Capability. People and Roles. Activity Flow.
When representing When representing a When representing

organizations, groups of sequence of actions, features or
people, roles, and their events, or a course that functions of an
relationships within an may be taken. enterprise or a
enterprise and to a solution. solution.
Available resources. Constraints on the Dependencies

solution. between
requirements.
Specify and Model Enterprise Analysis. Strategy Analysis.

Requirements.
Workshops, SWOT analysis, Workshops, SWOT Document analysis,

interviews, financial analysis, analysis, interviews, SWOT analysis,
business cases, backlog financial analysis, interviews,
management. business cases, financial analysis,
benchmarking and business cases,
market analysis. estimation.
Knowledge and understanding Contractual or Schedule and

of the stakeholders. regulatory obligations. budget allocations.
These terms refer to "signals" A synchronous call An asynchronous
rather than message types. transfers control to the call transfers
receiving object; the control to the
sender cannot act until receiving object;
a return message is the sender cannot
received. An act until a return
asynchronous call message is
allows the sending received. A
object to continue with synchronous call
its own processing while allows the sending
waiting for an answer. object to continue
with its own
processing while
waiting for an
answer.
Specify and model Define assumptions or Item tracking.

requirements. constraints.
Approved. Confirmed. Verified.
Requirements. A business analyst. Modeling tools.
Evaluation criteria describe All solution attributes Evaluation criteria

the minimum set of can be directly assist in the
requirements that must be measured. delivery of
met in order for a particular expected return on
solution to be worth investment (ROI) or
implementing. otherwise specified
potential value.
Rational rose. Service oriented Mercury.

architecture.
Office productivity tools. Requirements Configuration

management tools. management tools.
Expected Benefits. Expected Outcome. Expected Costs.
Requirements and designs may When the focus of the One person's
be either high-level or very specifying and modeling designs may be
detailed based upon what is activity is on another person's
appropriate to those understanding the requirements.
consuming the information. need, the outputs are
referred to as designs.
When the focus of the
specifying and modeling
activity is on a solution,
the outputs are
referred to as
requirements.
Financial analysis. Brainstorming. Focus groups.
Verify Requirements. Analyze Potential Value Specify and Model

and Recommend Requirements.
Solution.
Complete document analysis Organize requirements Complete a

based on the project scope. based on the solution sequence diagram
components they are for all interactions
related to. within the scope of
the project.
A proposal for doing or A usable representation

A stakeholder expectation. achieving something. of a need.
Testable. Necessary. Correct.
Approve requirements. Validate requirements. Define design options.

Attributes. Cardinalities. Associations.
Attributes. Data definition. Data model.
State diagram. Sequence diagram. Use case diagram.
Business rules guide

Business rules shape day-to- operational business
Business rules are enterprise-wide. day business behavior. decision-making.
Different types of
Business requirements must be Transition requirements are requirements might be
specified and modeled before any always specified and specified and modeled
other type of requirements. modeled last. at the same time.
Decision branches
Joins represented by a represented by a
diamond bringing a number horizontal bar with
Rounded rectangles converging of parallel flows into a single multiple paths
independent flows into a single flow. flow. continuing forward.
Specify and model

Verify requirements. requirements. Define design options.
The call center operator

shall be able to view
details of a protected
Jean will have the capability of After the order is physically household within two
online purchase through the web- shipped, it should be seconds of issuing a
business analyses system. modified to 'Shipped' status. query.
Testability. Value proposition. Measures.
Verify and validate

Validate requirements. requirements. Value requirements.
Implementation Subject Implementation Subject

Implementation Subject Matter Matter Expert, Operational Matter Expert, Project
Expert, Operational Support, Project Support, Project Manager, Manager, Domain
Manager, Domain Subject Matter Domain Subject Matter Subject Matter Expert,
Expert, Supplier. Expert, Sponsor. Supplier.
Interface analysis,
Organization modeling, functional requirements
Prototyping, data modeling, interface process modeling, data analysis, business rules
analysis. dictionary and glossary. analysis.
Roles and permissions

Prioritization. Prototyping. matrix.
An activity diagram
utilizes business process
model and notation
An activity diagram is (BPMN) so it can
effective at showing how to distinguish the activities
handle a large number of of different participants
An activity diagram can elaborate on scenarios and parallel in a process with either
a single use case. branches. pools or swim lanes.
Data flow diagram. Activity diagram. Use case.

To ensure they meet the To specify and model
To verify the requirements. regulatory compliance. the requirements.
Metrics and key

performance indicators Acceptance and
Reviews. (KPIs). evaluation criteria.
Model the design

Analyze each option's options so they are
potential value and readily understood by
Determine whether to "make" or ultimately recommend a the architect and
"buy." solution. development team.
Validated and prioritized

Traced requirements, change requirements, change
Traced requirements, change strategy, enterprise strategy, requirements
strategy, requirements architecture. architecture. architecture.
Metrics and key

performance indicators;
Acceptance and evaluation financial analysis;
Acceptance and evaluation criteria; criteria; financial analysis; business capability
item tracking; reviews. workshops. analysis.
Organizational modeling. Prototyping. User stories.
By defining solution By gaining a thorough By performing a

performance measures. understanding of the financial analysis to
potential value that ensure the benefit
stakeholders hope to continues to
achieve with the outweigh the cost.
solution.
Basing acceptance and Business analysts Business analysts
evaluation criteria on value ensure that the may design tools
attributes ensures that they definition of all value and instructions for
are valid and relevant to attributes are agreed performing the
stakeholder needs and should upon by all assessment as well
be considered when accepting stakeholders. as for recording and
and evaluating the solution. processing its
results.
Clear, relevant, economical, Clear, reliable, Clear, relevant,

atomic, quantifiable, economical, adequate, adequate,
trustworthy and credible. quantifiable, quantifiable,
trustworthy and trustworthy and
credible. credible.
Ongoing cost vs initial Opportunity cost. Necessity.

investment.
A theme. A trend. A pattern.
Validated. Traced. Unconfirmed.

Ignored. The term for these Ignored. These were Identified even
capabilities is 'gold plating.' not part of the original when not deemed
business case and are immediately useful,
not relevant to the if the organization
proposed solution. anticipates using
them in the future.
Consider the time period Collect more Conduct change

used. measurements or treat control and create
the lack of measures as high level
a solution risk. estimates.
Benchmarking identifies why Market analysis can Market analysis can

similar companies are help determine if be time-consuming
successful and what processes partnering, merging, or and expensive, and
they used to become divesting are viable the results may not
successful. alternatives for an be immediately
enterprise. available.
Ignore the requirement, since Recommend a course of Because the feature

Eric knows another project action and let the is important and of
will be launched to address sponsor decide. value to the
the new feature. company, work on
it even if it means
not receiving a
team bonus.
The environment has changed Stakeholder Existing indicators

and so the existing indicators expectations have can't be considered
aren't reliable. changed and so the reliable because
existing indicators they aren't
aren't reliable. collected frequently
enough.
Risk analysis. Item tracking. Problem tracking.

Impact assessment. Problem analysis. Business rules
analysis.
The sponsor. The business analyst. Project manager.
Data mining. Data mining and Business rules

business rules analysis. analysis.
Impact assessment. Interviews, decision Change strategy,

analysis, and root cause risk analysis results
analysis. and solution scope.
Project manager. End user. Regulator.
Measure solution Measure solution Measure solution

performance, analyze performance, assess performance,
performance measures, assess solution limitations, analyze
solution limitations, assess assess enterprise performance
enterprise limitations, limitations, recommend measures, assess
recommend actions to actions to increase enterprise
increase solution value. solution value. limitations,
recommend actions
to increase solution
value.
Necessity. Future investment Sunk cost.

required.
Non performance. Performance. Solution

acceptance.
Assess the impact that the Determine the severity Assess risks that the
problems may have on the of the problems. problems present.
operation of the organization
or the ability of the solution
to deliver its potential value.
Monitor the data for another Analyze the data from Analyze the source
month to see if the same several different of the data to
results continue to be aspects to ensure data ensure source
generated. integrity. integrity.
Solution performance Relationship Potential Value.

measures. management.
Solution scope. Current state Risk analysis results

description.
Because it often takes five Because the question Because it can be

times of asking "why?" to reach must be asked five used alone or as
the root cause. times. part of the fishbone
diagram technique.
Domain subject matter

Sponsor. Project manager. expert.
Change strategy, future

Acceptance and evaluation state description, risk
criteria, metrics and key analysis results, and
Change strategy, solution scope. performance measures. solution scope.
Start over. Strengths

and weaknesses should
Her next steps depend entirely upon Having set context, she always be identified
the purpose for utilizing the tool in should move on to identify before opportunities
the first place. strengths and weaknesses. and threats.
The organizational hierarchy. Formal and informal
Formal reporting structures. relationships.
Understanding, perception, and Policies, capabilities, and Functions, locations,

awareness. risk tolerance. and concerns.
Well, that depends. Is your focus on

a business problem or opportunity or Take a look at the tasks, and If an actual solution
on a solution that is either deployed, then score your current exists, Solution
about to be deployed, or deployed as assignment against those Evaluation is probably
a pilot? tasks. Use decision analysis. more pertinent.
Metrics and key

Root cause analysis. Requirements architecture. performance indicators.
Implemented solution
Implemented solution (external), (internal), business
business objectives. objectives. Budget and timeline.
Prototyping. Survey. Observation.
A cultural assessment will determine A cultural assessment will It will judge the
if the existing organization is capable determine if the existing organization's ability
of accepting a solution. If cultural organization is capable of and willingness to adapt
changes are needed, it will judge the accepting a solution. to cultural changes
organization's ability and willingness required for
to adapt to those changes. stakeholders to readily
adopt solutions.
Lucas can assess the

solution within the
Lucas can perform an context of the
Lucas can ensure performance integrated evaluation by enterprise's goals and
measures are asking the "right" assessing the solution within objectives along with
things in the "right" way with the the context of other key other key performance
"right" frequency. performance indicators. indicators.
Preparation. Session. Wrap-up.
Acceptance criteria, system Quality attributes, quality of Acceptance criteria,

attributes. service requirements. quality attributes.
Decision analysis. Observation. Data Modelling.
Enterprise culture Organizational

assessment, stakeholder structure changes,
impact analysis, stakeholder impact
organizational structure analysis, and
Organizational structure changes changes, operational operational assessment.
and stakeholder impact analysis. assessment.
Assess the solution Determine if the

limitations and identify the measures are qualitative
Create key performance indicators. causes for the limitations. or quantitative.
Measure solution Assessing solution

Analyzing performance measures. performance. limitations.
Current state description, business Business objectives,

objectives, potential value Validation implemented solution
Domain subject matter

Customer, domain subject matter expert, documentation
expert, project manager, sponsor, subject matter expert, Supervisors, directors,
regulator. regulator. computer operators.
Provide insights into the

performance of a solution in relation Prepare clients for Assists in developing
to the value it brings. upcoming changes. the project schedule.
Objectives provide a
It is important for the BA to benchmark against
Business objectives are important understand what the which solution
for a BA to understand so they have organization is trying to performance can be
context. achieve. assessed.
The attitudes of
individuals and
Organizations are not likely to Risk originates from the organizations must not
perceive risk as a threat to project uncertainty present in a be a factor affecting risk
success. solution. management.
Implemented solution, current state Future state description, Solution performance

description, business objectives, business objectives, realized measures, enterprise
potential value. value. limitations
Sunk cost. Net present value. Opportunity cost.
User stories. Decision analysis. Financial analysis.
Definitional rule. Organizational Guideline.

guidance.
Lifeline, activation box, Process flow, activation Array, activation

method. box, method. box, arrow.
Data Modeling. State modeling. User stories.
Interviews. Workshops. Reviews.
A structural rule. An operative rule. A detectable rule.

Primarily helpful only for Existing sources, Results can be used
evaluating the current state, although possibly to validate against
via review of as-is outdated, can be used the results of other
documentation. as a point of reference requirements
to determine what is elicitation
current and what has techniques.
changed.
Stakeholder list, map, or Organization modeling. Organization chart.

personas.
Brainstorming. Decision Analysis. Workshops.
User story. Use cases. Use case scenarios.
Evaluation criteria. Rough Order of Parametric

Magnitude (ROM). estimation.
Focus group. Group interview. Survey.

After the focus group. Focus group objective. Participants.
Allowable values of an Allowable values of an Allowable values of

attribute are specified in a attribute are specified an attribute are
data dictionary. through business rules. specified as text
within the diagram.
Survey/questionnaire. Focus groups. Lessons learned

process.
Backward looking. Retrospective. Project review.
Helps to maintain an objective The business analyst The technique

perspective when performing may require formal works optimally
cause-and-effect analysis. training to ensure the with complex and
root causes, not just difficult problems.
symptoms of the
problem, are identified.
Benchmarking and market Vendor assessment. Metrics and key

analysis. performance
indicators.
A person, organization, A person or An automated

automated system, or any organization capable of system or any
device capable of producing or producing or receiving device capable of
receiving dat data. producing or
receiving data.
Agile. Value stream mapping. Statistical analysis

and control.
Delphi estimation. Expert judgment. Bottom-up

estimation.
Functionally-oriented. Market-oriented. Product-oriented.
Interfaces. Roles. Standard box.
Data models. Concept models. State models.
Focus groups. Interviews. Document Analysis.
Results of focus groups are

direct inputs to functional A form of qualitative
A form of quantitative research. decomposition. research.
Traceability. Requirement audits. Prioritization.
Formal walkthrough. Informal walkthrough. Desk check.
Begin by establishing
Begin by providing the purpose and agreed-upon ground
desired outcomes. Begin with an ice breaker. rules.
Involves presenting a set of
questions to stakeholders Involves planning for
and subject matter experts backup elicitation
Involves examining a work activity (SMEs), and analyzing their method in case the first
firsthand as it is performed. responses. does not materialize.
Operative rules. Definitional rules. Guidelines.
Unstructured questions. Close-ended questions. Open-ended questions.
Assessing solutions and validating Identifying opportunities for Rating and appraising
assumptions. improvement. the observed.
Accept, share, exploit,

Accept, share, mitigate, transfer, Accept, increase, share, mitigate, enhance,
exploit. avoid, transfer, enhance. transfer, avoid.
Sponsor. Facilitator. Scribe.
Five whys. Fault tree analysis. Mind maps.
Decision requirements
Decision trees. Decision tables. diagrams.
To elicit business analysis

To help build rapport with the information from a group of Survey the business
sample group. people. need.
Performance. Pass or Fail. Solution Value ranking.

Benchmarking and market
Brainstorming. analysis. Document analysis.
Personal Accountability. Domain Knowledge. Organization and

Time Management.
The former crosses industries The former crosses The former crosses
and the latter is specific to industries and the industries and the
the organization. latter is specific to the latter requires an
project. understanding of
the competitive
forces that shape
the industry.
Resolving disputes. Agreeing upon courses Creating outcomes

of action. to satisfy various
interests.
Active listening, spoken Active listening, Active listening,

words, and non-verbal cues. psychological, and non- expressed
verbal cues. documented ideas.
Use hand-on exercises to Use a formal Use a mix of visual,

reinforce new material. presentation and auditory and hands-
exercises. on activities.
Nothing - you will explain You have included all of You need to ensure
everything in the your diagrams. you get sign-off on
requirements walkthrough. the document.
Learning. Conceptual Thinking. Business Analysis

Tools and
Technology.
Organization Knowledge. Business Acumen. Domain Knowledge.
Take control of the group Create and enforce Use a "time out"
when disruptive behavior ground rules dealing and remove the
occurs. with difficult behavior. disruptive person
from the group.
Introduce participants to each Make facilitation Start building

other. sessions go faster. teamwork and
positive working
relationships.
Interpret the manager's Pay special attention to Instruct other BA

direction as 'guidelines' that deliverables, rather team members to
the BA lead can use with a than how they are steer clear of the
great degree of discretion produced. manager's
when determining priorities authoritarian
and methods. dictums.
Communications Skills, Tools and Technology, Business

Interaction Skills, Analysis Communications Skills, Knowledge,
Skills. Systems Analysis. Communications
Skills, Retrospective
Skills.
Stakeholders understand the Confidence of the Stakeholders

decision-making process and participants in the include the BA in
the rationale behind the selected solution. the decision making
decision. process.
Action plans, performance Action plans, short and Action summaries,

scorecards, prioritization of long-term goals, short and long-term
tasks. prioritization of tasks. goals, prioritization
of tasks.
Use different methods to Can communicate the Appropriate choice
communicate information to criticality or urgency of of words.
be learned by stakeholders. a situation in a calm,
rational manner.
Teamwork. Leadership and Verbal

Influencing. Communication.
Analytical thinking and Creative thinking. Problem solving.

problem solving.
Word processing, Word processing, Word processing,

spreadsheets, and spreadsheets, modeling spreadsheets, and
presentation software. and diagraming tools. issue tracking tools.
The ability to understand and The ability to select the Track any tool or
to use some of the major most appropriate tool technology issues
features of the tool. that will meet need and to report them
needs of the audience. to the project
manager.
Business Knowledge. Systems Knowledge. People Knowledge.

Understanding of how additional
capabilities that are present, but not Understanding of the Having knowledge of
currently used, can be deployed to terminology or jargon used major competitors and
provide value. in the organization. partners.
Leadership and Influencing. Problem Solving. Teaching.
Assessments; they
would pay better
attention if they knew
More frequent review of the they were going to be
Include more graphics. material. tested.
Verbal. Written. Interaction.
Safety. Love/belonging. Esteem.
Service oriented
Rational rose. architecture. Mercury.
The group is in its

storming stage and
might consider a retreat
The group is in its forming stage and The group is in its to address the feelings
needs to clarify expectations and conforming stage and needs and concerns in the
desired group outcomes. to complete the process. group.
Requirements management Configuration
Office productivity tools. tools. management tools.
Leadership and
Persuasion. Teaching. Influencing.
Organization Knowledge. Contextual Thinking. Systems Thinking.
Workshop owner. Facilitator. Scribe.
Forming, storming, Forming, norming,

Forming, storming, norming, performing, norming, storming, performing,
performing, mourning /adjourning. mourning /adjourning. mourning.
Leadership and
Facilitation and Negotiation. Teamwork. Influencing.
Collaborative working
Shared ownership. Effective conflict resolution. environment.
Facilitation, verbal
Facilitation, negotiation, communication,
Facilitation, teaching, leadership, leadership, influencing, leadership, influencing,
influencing, and listening. teamwork. teamwork.
Words and content. Emotions. Body language.

Decision Making. Creative Thinking. Problem Solving.
Creative Thinking. Decision Making. Problem Solving.
Negotiation and conflict

Teamwork. resolution. Mediation.
Decision Making. Brainstorming. Creative Thinking.

Answer Option D to be displayed for the corresponding question
Option D
You can assess value from both the solution and enterprise
perspectives
Cultural and organizational factors influencing the solution

limitations
Ensuring the governance process, approvals, and prioritization of

requirements and design are in place.
Creating process model

When asked for a graphical representation of the Work Breakdown
Structure.
Groupin
James ' hands are tied. After all, Jennifer will understand that her
boss' requirements win out.
Non-rework
Identify additional capabilitie

The users didn't attend the training.
Immediately ask permission to show the user how to use the feature
knowing they'll spread the word! Add training to your official
recommendation.
Jesse could also elicit requirements informally while he was there
Implementation SMEs because they will be able to reference the

ongoing requirements on the job.
Assess potential vendors

Matrix documentation
Understandable
A short description of the solution capability that provides value to

the stakeholder.
Transition.
Develop a change strategy to justify why the software package is the
best approach.
Business Requirements, Metrics and Key Performance Indicators,
Organizational Strateg
He is considering performance of the applications over their

necessary value
Business Case.
He is working to maximize investment
To harmonize requirements.
Business analysis performance assessment, expert judgement,
methodologies and frameworks
Activity, decision point, event, directional flow, role.
Share ideas, create list, rate ideas, distribute final list.
Financial analysis
Structure Requirements.
Needs
Necessity.
The paperwork will be easier to read as some workers' handwriting is

horrible.
Evaluate the solution of the preprinted labels to ensure the

forecasted value promised is realized.
Defines the relationships between requirements, designs, and

solution components.
Backlog management.
Value-driven
Systems Thinking
Assumptions.
Necessity.
Predictive; value-driven
Root cause analysis.
Operational assessment.
He needs to provide decision makers with a view of what will happen
if they do nothing.
Responsible, actionable, consulted, informed.
The business analyst should refrain from documenting

recommendations to transform the process that are outside the scope
of software automation.
Acceptance and evaluation criteria; metrics and key performance

indicators; workshops.
To know how many requirements have been documented.

Workshops, SWOT analysis, interviews, vendor assessment, business
cases, focus groups.
The business analyst plays a role in aligning the delivered solutions

with stakeholder needs
Unambiguou
Currently it takes an average of 72 hours to process line items on
orders. Because our main competitor guarantees that they can process
items in 24 hours, we risk losing customers, which could result in
losing $2M.
Individual customers can also be business customers. That is, they
can buy bikes both for their personal use and for their businesses.
Given the potential conflict in the organization, bring all the parties
together (Ben, Hector, and Douglas) to resolve their differences and
find a way to move forward.
Maintain Requirements using Business Case
Potential value, risk analysis results, design options.
Strategic approach.
Rolling wave and ROM.

Legal /regulatory information.
Online communities and wikis.
Business analysis approach; domain SME list.
Transition
Risk-seeking.
The stakeholders will be monitored closely to identify actions that
may signal saboteur-like behavior
Start tracking "parking lot" issues independently so that they are not
lost.
Implementation subject matter expert
Temporary
State dictionary.
Giewel, Gieson, Jeremy, Cheryl, George, Jean
To prevent scope creep
Process models.
Identify and analyze key stakeholders to understand their

power/interest level and current level of engagement
From middle management

Reviews and workshops are synonymous.
The collection of activities and considerations for expressing the

output of requirements analysis and documentation to the sponsor for
approval.
Document analysis
To determine who owns the requirement in the project life cycle
Change strategy
Opportunity cost
A constraint
Define Future State.
Risk assessment.
Trustworthiness
Threaten that you will suspend your business analysis efforts until
they agree.
There is no debate since the lecturer is correct that the role of the
business analyst is not prescribed and eventually will not be needed
on agile projects.
Personas.
Requirements allocation
Roles and permissions matrix .
Use Cases and Scenarios.

The governance team was lacking a feasibility analysis for the
recommended strategy
Perry failed to perform an Enterprise Readiness Assessment
Specify and Model Requirements, Verify Requirements, Validate

Requirements, Define Requirements Architecture, Solution Scope,
Analyze Potential Value and Recommend Solution
Gayle should define processes for preparing for elicitation,
conducting elicitation, and managing stakeholder collaboration
Put the new two requirements into a future phase for delivery.
Implementation Subject Matter Expert.
Entity relationship diagram.
Both noun and verb concepts must be present in a concept model

Virtual Team Development Skills.
Customer.
Customer.
Customer.
Document findings as lessons learned so that the issue is not repeated

in the future projects.
To ensure organizational assets are updated with requirements
metrics.
Add a kinesthetic component.
Change, necessity, solution, stakeholder, value, and context.
Interactions
Communicate business analysis information.

Analysis
Evaluation criteria for the recommended strategy.
Stakeholders need to understand what benefits they are deferring for

other change strategies.
Any elicitation results.
Backlog management is used to sequence the potential value.
Perform Quality Control

Workflow modeling.
Peer review
A logical or physical class diagram
Ensuring that participants in a discussion correctly understand one

another's positions.
Stakeholder Engagement Approach
Current State Description
Analytical Thinking and Problem Solving
Strategy Analysis/Analyze Current State because the analysis of the

current state will identify and prioritize needs
Our current systems, like the Order, Accounting, and Logistics systems
are too slow and need to be updated. We need to create a link
between our AP system and Invoicing. We need to research the
possibility of purchasing Accounting and/or Logistics software.
There is a one-to-many relationship between orders and statuses.
That is, each order can have multiple statuses, but each status is for
one and only one order.
Talk to the stakeholders individually. Ensure that you understand the

real need behind the stated need. Have a meeting with the sponsor to
discuss these needs. Encourage the sponsor to talk to the stakeholders
and get them on board. The intent is to ensure all parties are heard.
Scope Modeling to learn understand the boundaries of the Order
processes and their interfaces to other systems.
The business analyst determines how to secure decisions and resolve

conflicts across an initiative.
Benchmarking
To ensure requirements align to one another and manage the effects

of any proposed change.
Decision register.
Requirements life cycle management
Requirements, traceability, and needs analysis.
Item tracking.
Implementation SME, End User, Domain SME, Regulator.
Necessity

horrible.
Evaluate the solution of the preprinted labels to ensure the forecasted
value promised is realized.
There is less emphasis on collaborative elicitation approaches.
A working session where invited participants review and discuss a set

of requirements
Transfer, mitigate, or accept.
Brainstorming
Plan business analysis approach, plan stakeholder engagement, plan
business analysis governance, plan business analysis information
management.
Numeralities
Solution Scop
End User.
You can assess value from both the solution and enterprise
perspectives
Cultural and organizational factors influencing the solution limitations
Logistics
Develop a process model to demonstrate the solution's value
Solution scope
Decision to be made, decision maker, alternative, trade-offs, decision

criteria.
Meeting notes.
Suitable for quantitative analysis
Metadata.
Begin by agreeing how decisions will be mad
Root cause analysis
Operational assessment.
He needs to provide decision makers with a view of what will happen
if they do nothing.
Interview and workshop transcripts.
To categorize stakeholders in the power/interest grid.
Context, audience and purpose.
Sponsor
Specific references to applications or departments increase the reuse
of requirements and designs across an organization.
Acknowledge Brent's frustration and assure him that the team would
like to hear more details.
Structured walkthrough
Scribe.
Identify and analyze key stakeholders to understand their
power/interest level and current level of engagement
From middle management
People and roles.
Risk, baseline, cost, dependencies.
Need and requirements.
Document analysis; interviews; reviews; requirements model

Complete business architecture for the proposed scope of a solution.
Requirements modeling is the only technique required.
Business knowledge
GAP analysis.
Solution limitation
Performed a more rigorous enterprise readiness assessment as part of
the initial project.
An impact analysis wasn't conducted focusing on stakeholders'

technological maturity.
Project manager
User story.
Domain knowledge
Data dictionary.
Prototyping
Business analyst should perform tasks in the order prescribed by the

BABOK in order for organizations to realize value.
Lines.
Decision analysis.
The vendor may have "pushed" updates improving solution
performance.
Perform a cost/benefit analysis to ascertain the value of the over-

performance.
Enables more reliable discovery of inconsistencies and gaps in

requirements
Ad hoc
Technical requirements
Atomic
Involves bringing stakeholders together in order to collaborate on

achieving a predefined goal.
Data exchanges.
To clearly describe the requirements in an active voice.
Solution Knowledge.
Stakeholder Engagement Approac
Current State Descriptio
Analytical Thinking and Problem Solving
Strategy Analysis/Analyze Current State because the analysis of the

current state will identify and prioritize needs
Identify improvement opportunities.

They vary depending upon the perspective from which business
analysis is being performed
Associations and extensions can be used interchangeably.
Sequence diagram.
Use the simple models to get the job done easily and quickly.
Rationale
Stakeholder register
It is an essential input into the data dictionary.
Develop a change strategy to justify why the software package is the
best approach.
Business Requirements, Metrics and Key Performance Indicators,

Organizational Strateg
He is considering performance of the applications over their necessary

value
Business Case
He is working to maximize investment.
Bond prices will be viewable and sort able by maturity date, length of
security, yield, and rating.
Extreme programming
Rolling wave
UI experts, developers
Modeling requirements, analyzing requirements, representing

requirements and attributes, analyzing potential value
To measure work product quality.
The timing and the sequence of the business analysis work
Plan for elicitation.
Business Vision and Mission.
As a way to describe gaps between the current and future states.
Concept Modeling
Migrating critical applications to a cloud environment.
Define the area of interest, determine time limit, identify

participants, and establish evaluation criteria.
Acceptance criteria translate directly into user acceptance tests.
Susan should quickly develop a cost/benefit analysis of pursuing her

current course of action to demonstrate the overall value to her
sponsor
Change strategy
Stakeholder management plan
Interviews
Customer
Customer
Customer.
Maintain requirements.
As inputs into employee development plans
Gain a through comprehension of the current state of the organization

to determine what activities need to be completed to move to a
desired future state.
Interface analysis, interviews, reviews, workshops.
Specify and Model Requirements.
Implementation Subject Matter Expert, Operational Support, Project

Manager, Domain Subject Matter Expert, Supplier, End User
Traced requirements
Operational support
Estimate analysis
Unstructured.
Diamonds with multiple exit decision points.

Send the BA an email with an explanation of why the techniques were
chosen.
Organizational chart.
A synchronous call can "synch" to many objects at a time allowing for

multiple conversations; an asynchronous call is unable to "synch"
meaning it is temporarily offline
Problem-solving
Change strategy
Necessity

horrible
Evaluate the solution of the preprinted labels to ensure the forecasted

value promised is realized
Process diagram.
Checking for completeness within each model.

Tester.
An onion diagram indicates which stakeholders will directly interact

with the solution
Change strategy.
Domain subject matter expert, tester, project manager, regulator,

sponsor, customer, end user, supplier.
Approved and updated requirements

User story.
Main topic, topics, sub-topics, branches, keywords, images

Currently it takes an average of 72 hours to process line items on
orders. Because our main competitor guarantees that they can process
items in 24 hours, we risk losing customers, which could result in
losing $2M.
Individual customers can also be business customers. That is, they can
buy bikes both for their personal use and for their businesses.
Given the potential conflict in the organization, bring all the parties
together (Ben, Hector, and Douglas) to resolve their differences and
find a way to move forward.
Maintain Requirements using Business Cases
Alter the proposed change.

Current state description.
Validated and prioritized requirements, change strategy, enterprise

architecture.
Test the learner's knowledge.
Sponsor
Optional.
Planning and monitoring.
Rationale.
To keep a record for reference as inputs into the next performance
review.
Delphi Technique.
Confirming elicitation results.
Bring the feature up with the project manager and let her decide.
Document analysis
Because the business analyst has to interview at least five
stakeholders.
Benefits of prioritization.
Atomic, concise, feasible, unambiguous, estimated.
Potential value, change strategy
Accurate estimates related to work products.
Generate and evaluate options
To ensure organizational assets are updated and managed

Utilize a survey or questionnaire.
She should have benchmarked against competitors to ensure her site's

functionality was similar.
Supplier
Root causes impacting performance results.

When the solution and the requirements that represent it are retired.
After performance metrics have been collected and analyzed.
Solution scope is not a consideration when prioritizing requirements.
A usable representation of a solution.
While procuring the software and consulting from a prior vendor

would be faster, completing a vendor assessment would increase the
likelihood of more favorable terms and conditions
Plan stakeholder engagement.
the ability to reduce the time or cost to implement a requirements

change.
Process Modeling because it would point out the areas of inefficiencies
and delays
Flowchart
Data model
Change.
Quality management plan, project plan.
Corrective; preventive
The input for this task is solution scope
Requirements and designs.
Understanding stakeholders' attitudes would help any business analyst

know who is for or against the initiative.
Ensure her requirements are verified and traced

Solution scope
Neutral.
Effectiveness
Known errors.
Further mine the data to understand if there is any discernable

pattern to the discrepancy.
Improve access to information
Who? What? Why

The BA can only specify and model a design.
Systems Thinking.
Motivation and Inspiration.
Solution option
User stories.
Data mining
Business analysts use a requirements architecture to understand which

models are appropriate for the domain, solution scope, and audience
It will reflect the formal relationships between people working in the
enterprise
So that stakeholders aren't overlooked in the elicitation process
Formal walkthrough
Mind mapping, risk analysis and management, scope modeling.
Multi-variable data model
Information Management System, Requirements (traced), Solution

Scope
Identifying domain and business subject matter experts(SMEs)
Information management approach.
Stakeholder list.
Inspect and adapt
Logistics; scope of the elicitation activity; selected techniques;

supporting materials.
The employees don't see anything changing as a result of the survey.
Have an objective third party administer the survey in person
Conducted a usability test on the survey before it was distributed

could've uncovered areas of ambiguity.
Plan prioritization approach.
Project managers obtain approval by reviewing the requirements or

changes to requirements with the accountable individuals
It depends how they are being used and by whom
Requirements coverage.
Define Design Options
Reviews.
The definitive sequence of tasks that business analysts perform to

properly analyze or evaluate the necessity of a change to reach
business objectives.
Recommend the organization not pursue the change.

Item tracking
The help desk obtained new resources that were more knowledgeable
and therefore could resolve more calls initially.
Research what, if anything, in the environment changed to understand

the cause for the marked improvement.
Communication needs, planning approach, formality and level of
detail of deliverables, business analysis activities, timing of business
analysis work, complexity and risk, acceptance
Joint meetings.
Conceptual data models are typically in the form of a matrix; logical

and physical data models are in the form of diagrams.
To ensure that requirements and designs specifications and models

meet quality standards and are usable for the purpose they serve.
Avoid future conflict

Cultural assessment
Solution requirement
Establishing performance metrics.
Stakeholders may be diverted from the project to other work

The vendor may have "pushed" updates improving solution
performance
Perform a cost/benefit analysis to ascertain the value of the over-

performance
Information management approach
Meeting notes
Item tracking.
Domain subject matter expert, tester, project manager, regulator,
sponsor, customer, end user, supplier.
Stakeholder management plan.
Project charter
Business analysts perform stakeholder analysis to identify

stakeholders with negative attitudes as they pose a risk to the success
of business analysis work.
Information management tools
Accept
Optimistic * pessimistic / 6
Performance reporting, assessment measures, variance analysis,

recommend actions for improvement
The business analyst plays a role in aligning the delivered solutions

with stakeholder needs
Approve requirements
Needs
Change
Interviews
SWOT analysis
The item tracking record is for use by the business analyst, project
manager, and sponsor only to ensure pertinent items are effectively
addressed
Domain subject matter expert, tester, regulator
Trustworthines
Risk response plan

To categorize stakeholders in the power/interest grid
Most business analysis work occurs at the beginning of the project or

during one specific project phase.
Both customers and end-users are sources of external stakeholders
Business analysis performance assessment
Predictive; value-driven
Business policies
Performing functional decomposition may involve deep knowledge of the subject and
extensive collaboration with diverse stakeholders
Proactive facilitation may be required to ensure that the discussions remain focused
on solutions and improvement opportunities
Brainstorming
No; the information shared on whiteboards can be too easily altered or erased and so
is too risky
Extreme programming.

Responsible, actionable, consulted, informed
Online communities and wikis
Attitude toward the business goals, objective of the initiative, business analysis in
general, project sponsor and other stakeholders
Adaptive.
It may use time that could be better spent on other efforts and stakeholders could
become mired in details and statistics
Transfer, mitigate, or accept

Accuracy and completeness, knowledge, effectiveness, organizational support,
significance, strategic, timeliness
Author, source, class, complexity
Process modeling
Mind mapping, risk analysis and management, scope modeling
After performance metrics have been collected and analyzed
Plan stakeholder engagement

Planning and monitoring
Primary language
Change strategy
Information management tools; business analysis approach; governance approach
Represent areas of specific business analysis expertise that encompass several tasks
Add a kinesthetic component.
Logistics; scope of the elicitation activity; selected techniques;

supporting materials
Determine the appropriate format for communication of business
analysis information.
Stakeholder list, maps, and personas.
Homogenized
Requirements package.
Formal walkthrough
Tone of voice.
Facilitation, negotiation, leadership, adaptability, teamwork
Share ideas, create list, rate ideas, distribute final list.
The knowledge areas support the delivery of business value within

the context of continuous improvement
Stakeholder engagement approach; information management

approach
To compare elicitation results against other elicitation results to
ensure consistency.
Summarize the session and thank the interviewee for their time
Interviews and focus groups.
Self-actualization
Participants.
Asking the sender to resend the message but using different terms.
Sponsor, stakeholder, solution, transition
Process modeling
Error messaging.
Establish strong, positive, and trust-based relationships with

stakeholders involved in business analysis tasks
Plan for elicitation

BA's level of understanding of the domain, BA's presentation skills,
interviewee's readiness to provide information, interviewee's clarity
regarding the goal of the interview, BA and interviewee rapport
Trans-system exchange
Prototypes, surveys, document analysis, and brainstorming
Communicate business analysis information
Document analysis, observation, functional decomposition.

Inspection.
Decision Analysis
Confirm elicitation.
Stakeholder register
Jesse could also elicit requirements informally while he was there
Specified and modeled requirements
Collaboration involves communication on an "as needed" basis.
Business analysis approach; domain SME list
Conflict resolution
Elicitation and collaboration are ongoing activities and focus upon all types of
business analysis information
Involves bringing stakeholders together in order to collaborate on achieving a

predefined goal.
The BA acknowledges that all stakeholders may participate in different roles and at
different times during a change and plans accordingly
A small enhancement to an existing system
Prototypes are used to simulate a new solution so that performance measures can
be determined and collected
Recorded for further analysis
Business analysis performance assessment
To ensure the requirements are ready to be specified and modeled
Checklist
Establishing performance metrics

Communicate business analysis information
The culture of the organization
Formal documentation is usually based on a template used by the organization and

provides a stable, easy to use, long-term record of the information.
When the solution and the requirements that represent it are retired
Context
During requirements life cycle management, business analysts trace
requirements and designs to solution components to ensure that the
solution satisfies the need
Requirements modeling is the only technique require
Operational support
Once the implementation team has provided the cost of each

requirement, requirements are baselined and prioritization is
complete.
Data modeling.
Proposed Change
Maintained requirements and designs.
Business rules analysis.
Traceability requirements supplement business requirements and

functional requirements.
Negotiation and Conflict Resolution
It begins with the collection of solution requirements and ends when

the solution is retired
Benefits of prioritization
Requirements coverage.
Project manager
Domain knowledge
Proposed change
Project personnel
Determines the technical dependencies of the project. They may also

negotiate to have requirement prioritizations changed based on
technical constraints
Unknown project risks

Subset
Tracking requirements risk, conflicts, issues, and defect tracking
Change, necessity, solution, stakeholder, value, and context.
Requirements and designs
Documented and communicated
Requirements (Approved), Design (Prioritized).
Specific references to applications or departments increase the reuse of requirements

and designs across an organization
Domain SMEs, Customer, Sponsor

Urgency
Statement of work (SOW)
Plan ? develop ? report ?review ?retrospective.
Consultant.
Enables more reliable discovery of inconsistencies and gaps in requirements.
Trace requirements, maintain requirements for re-use, prioritize requirements, assess

requirements changes and approve requirements
The business analyst determines how to secure decisions and resolve conflicts across
an initiative.
Understanding enterprise problems and goals, analyzing needs and solutions,

devising strategies, driving change, eliminating redundancies, and facilitating
stakeholder collaboration.
Adaptive approaches try to minimize the impact of changes by utilizing iterative and
incremental implementation techniques.
Implementation SME, End User, Domain SME, Regulator

Requirements life cycle management.
Definition of ready (DOR).
Item Tracking
Current state description.
Approve requirements
Traceability decomposition.
Satisfy
Reusing requirements.
It provides the organizational structure that will be impacted by the solution
It will be easy to enter and access the requirements in the new repository tool the
organization has installed.
Work breakdown structure
Strategic value, feasibility, assumptions, risks, constraints, financial

analysis and value assessment.
Motivation and Inspiration
No single concept holds greater importance or significance over any

other concept
Interview and workshop transcripts.
Generate and evaluate options.
Concept Modeling
The balanced scorecard underpins the strategic plan
Business goal.
Connected line.
Benchmarking and market analysis
A state diagram
Solution scope.
Business capability analysis.
Constraints
It depends upon the culture of the organization
To assess vendors' pricing model and expertise level to provide

assurance that the product or service will meet organizational
expectations
Customers
The practice of enabling change in an enterprise by defining needs

and recommending solutions that deliver value to stakeholders
Business process management
Includes an implementation plan.
Decision analysis is an input into decision modeling.
Reduce waste.
A thought matrix.
Specific, manageable, achievable, relevant, time-bounded
The BABOK does not use the term "organization."
Future state description.
Validate Requirements
Business model canvas
Training schedules
Decision analysis.
Establishes key metrics to ensure the project performance goals are being met
Feasibility and scope.

When a business need is identified
Spine bone
Value
The problem, opportunity, and high level desired business outcomes that have been
defined through analyzing the current state
Diagram or matrix
SWOT analysis
Business strategy.
Migrating critical applications to a cloud environment
Forecast analysis.
Dollar rate adjustment; decision analysis.
Organizational charts.
Logical Thinking
Define Change Strategy.
Personal relationships outside of work
The Strategy Analysis knowledge area begins when a business need is identified,
analyzes the current state, and enables the enterprise to effectively address that need
by defining the future and transition states.
Identify personnel who will participate in its creation.

Return on investment, discount rate, present value, net present value, internal rate of
return, payback period.
Solution Evaluation.
Susan is defining the design of some aspect of the solution based upon
elicited requirements.
To clearly describe the requirements in an active voice.
A glossary defines all terms used within an initiative while a data

dictionary defines only terms relevant to data modeling
Potential value of the solution options are analyzed and quantified
Through collaboration.
Define design options.
Rationale
When representing the characteristics and the exchange of

information within an enterprise or a solution
Requirements allocation.
Requirements Analysis and Design Definition.
Workshops, SWOT analysis, interviews, vendor assessment, business

cases, focus groups.
Organizational standards
A synchronous call can "synch" to many objects at a time allowing for
multiple conversations; an asynchronous call is unable to "synch"
meaning it is temporarily offline
Verify requirements
They can be in any state or status.
Any elicitation results.
Acceptance criteria define a set of measurements which allow for

ranking of solutions and alternative designs according to their value
for stakeholders
Maslow's hierarchy of needs.
Business analysis tools

Determine Value
The main difference between requirements and designs is in how they

are used and by whom
Interviews.
Define Design Options.
Complete business architecture for the proposed scope of a solution.
A usable representation of a solution.
Unambiguous.
Identify improvement opportunities.

Numeralities.
Metadata
Process diagram.
Business rules are typically enforced by automated solutions.
Transition
Only Stakeholder requirements and Solution requirements can be specified at the

same time
Diamonds with multiple exit decision points
Confirm requirements.
User shall have to register, unregister, and, if possible, de-activate the facility.
Logistics.
Verify requirements.
Implementation Subject Matter Expert, Operational Support, Project Manager,

Domain Subject Matter Expert, Supplier, End User
Scenarios and use cases, sequence diagrams, state diagrams.
Stakeholder list.
An activity diagram facilitates the identification of potential improvements by

highlighting "pain points" in the process structure
User story.
To validate the requirements.
Verify requirements.
Assess potential vendors.
Validated and prioritized requirements, change strategy, enterprise architecture.
Acceptance and evaluation criteria; metrics and key performance indicators;

workshops.
Acceptance and Evaluation Criteria.

By thoroughly analyzing the "voice of the data.
Value attributes represent the value proposition of a solution at the
solution level
Clear, relevant, economical, adequate, quantifiable, trustworthy and

credible
Sunk cost.
A variance
Confirmed
Documented and stored in a way that is easily accessed for similar
initiatives
Revisit the business objectives
Benchmarking produces innovative solutions that produce sustainable

competitive advantage.
Bring the feature up with the project manager and let her decide.
There seemingly aren't "key" performance indicators which every

solution is required to have
Issue tracking.
Cultural assessment.
Any stakeholder with decision-making authority
Root cause analysis
Solution performance analysis
Customer
measure solution performance, analyze performance measures, assess

solution limitations, assess enterprise limitations.
Opportunity cost.
Value.
Determine the impact on the business operations
Test the results to see if they can be repeated and reproduced
Business objectives.
Future state descriptions.
Because the business analyst has to interview at least five

stakeholders.
Data analyst
Solution performance analysis.
Use the captured information as input to a business capability analysis

Alliances and matrix-reporting.
Necessity, opportunity, cost, and sunk cost
Use whatever you believe will provide the most value to your current assignment
Data mining
Current state description
Benchmarking
It is the most cost-effective way to develop a communication plan that will ensure
awareness and understanding of the solution
Lucas can assess the solution within the context of the enterprise's goals and
objectives.
Approach.
Acceptance criteria, quality of service requirements

Prototyping.
Enterprise culture assessment, organizational structure changes, operational

assessment
Determine if the solution aligns with the goals and objectives
Assessing enterprise limitation
Solution performance measures
UI experts, developers
Passing potential audits.
Jenna doesn't need business objectives to define performance measures; business

goals will suffice.
It is a passive activity in project management
Recommend actions, solution performance analysis
Additional cost
Decision modeling.
Optional
Lifeline, activation box, message
Sequence diagram
Focus Team.
A constraint
Findings cannot be presented in formats that permit ease of review
and reuse.
Roles and permissions matrix
Joint meetings
Prototyping.
Delphi.
Questioning.
Scribe
Allowable values of an attribute are specified in policies governed by

the business
Interviews
Post mortem.
Enables stakeholders to specify an effective solution at the

appropriate points for corrective action
Brainstorming.
Any entity that stores data
Six sigma
Rolling wave
Transition
Matrix model.
Organizational charts.
Process models.
Brainstorming
A form of a systematic group interview to create formal requirements.
Prototyping
Ad hoc.
Begin by agreeing how decisions will be made.

Involves bringing stakeholders together in order to collaborate on achieving a
predefined goal
Employee rules
Structured interviews
Establishing performance metrics
Accept, increase, mitigate, transfer, avoid
Timekeeper
Observation.
Decision analysis
To help define solution options
Value
Lessons learned
Solution Knowledge
The former requires an understanding of fundamental business

principles and the latter requires an understanding of the
organizational context surrounding the business analysis work.
Holding out for the most advantageous position possible
Active listening, spoken words, and documentation of key points
Test the learner's knowledge
You need to adjust the style of writing to the needs of your audience
Problem Solving.
Systems
Ignore the difficult person.
Avoid future conflict.
Speak to the Project Manager about immediately extending any due

dates set by the manager.
Interaction Skills, Communications Skills, Business Knowledge
Decisions are made by considering the interest of every stakeholder.
Resource plans, checklists, action plans

Ensuring that participants in a discussion correctly understand one
another's positions.
Trustworthiness
Systems thinking.
Word processing, spreadsheets, and requirements management.
the ability to reduce the time or cost to implement a requirements

change.
Systems Thinking
Knowledge of and ability to use office productivity tools and technology prescribed
by the organization.
Teamwork
Add a kinesthetic component
Listening
Self-actualization
Maslow's hierarchy of needs
The group is in its norming stage and needs to brainstorm ideas to get back on track
Business analysis tools
Negotiation and Conflict Resolution
Business Acumen.
Participants
Forming, performing, storming, norming, mourning/adjourning
Motivation and Inspiration
Personal relationships outside of work
Facilitation, negotiation, leadership, adaptability, teamwork.
Tone of voice
Systems Thinking
Logical Thinking
Listening.
Systems Thinking.
Answer Option E to be Correct
displayed for the Answer(s)Opti Level of Complexity
corresponding question on Explanationreference to BABoK (Low/Medium/High)
Option E Answer Explanation Complexity
High
A.BABOK 8.3.3 High
A
B. BABOK 8.4.3 High
B
A. This describes the most Medium
complete definition as the
emphasis is on planning the
business analysis approach.
BABOK 3.0
A
D. It will be important to Medium
model 'as-is' and 'to-be'
business processes. Models
reduce ambiguity. BABOK
7.1.6
D
C.BABOK 10.41.1 Low
C
B.The negotiation approach Low
involves establishing a
consensus among
stakeholders as to which
requirements will be
prioritized. BABOK 10.33.2
B
A.Resolving conflict while High
assessing the requirements
should be handled by a
workshop which includes all
stakeholders to gain an
understanding of the
stakeholders basis for
prioritization or priorities in a
group setting. BABOK 5.3.6
A
C.This factor in the High
prioritization process has to
do with the stability of the
requirement; if it is deemed
unstable, it is given a lower
priority. BABOK 5.3.4
C
A.This is one of the examples High
of opportunities that a
business analyst is likely to
identify. BABOK 7.5.4.2
A
B B.Since the users didn't even High
know about it, this is most
likely the case! BABOK 2.3
D D.While this isn't spelled out High

in the BABOK, you do want
the organization to
experience value as quickly
as possible. Seizing the
opportunity to demonstrate
the functionality would add
immediate value while
fostering excitement about
the solution capability.
BABOK 8.0
C.Administering the survey in

person is the best reason of
those given. It's easy to
ignore email! BABOK
10.45.4.2
C Medium
A.Requirements that are
candidates for long-term use
by the organization are
identified, clearly named,
defined, and stored in a
manner that makes them
easily retrievable by other
stakeholders. Depending on
the level of abstraction and
intended need being
addressed, requirements can
be reused. BABOK 5.2.4.3
A Medium
B.BABOK 7.6.1 and Figure
7.6.1
B Medium
D.A matrix is used when the
business analyst is modeling a
requirement or set of
requirements that have
complex but uniform
structure, which can be
broken down into elements
that apply to every entry in
the table. BABOK 7.1.4
D Medium
C.The stated requirement is
incomplete in the sense that
it lacks a qualifier. A
complete requirement would
state "The call center
operator shall be able to view
details of a protected
household within two seconds
of issuing a query." BABOK
7.2.4
C Medium
C.User stories are typically a
sentence or two that
describes who has the need
and the goal they are trying
to achieve. They are not
detailed. BABOK 10.48.2
C Medium
B.BABOK 10.24.2
B Medium
B. There are several solution
performance measurements
already in the case study.
The BA would be wise to use
them and start analyzing
them, especially since the
CEO feels strongly about a
solution. It could be argued
that additional measurements
are needed, but the analysis
should point out if additional
measurements are needed.
BABOK 8.2.
B High
A.What the BA needs to do is
analyze performance
measures. All of these are
elements of that task. BABOK
8.2.4.
A High
D.When analyzing
performance measures, an
important element is to
consider solution
performance vs. desired
value to the enterprise.
Given the negative trend in
the data collected, the
necessary value may not be
present for the current
solution. BABOK 8.2.4.1.
D High
B.Analyzing competitors
(formally called
Benchmarking and Market
Analysis) would help put the
industry into perspective.
There may be important
trends that would affect the
assessment of the
performance measures
mentioned in the case study.
BABOK 8.2.6 and 10.4.
B High
C.The mention of investment
on existing solutions is a sunk
cost. Sunk costs can unduly
influence decisions based on
time and money spent on
existing solutions. BABOK
8.5.4.2.
C High
B.This is the purpose of the
Define Requirements
Architecture Task. BABOK
7.4.1
B High
C.These are the three stated
guidelines and tools for the
plan stakeholder engagement
task. BABOK 3.2.5
C Low
C.BABOK 10.35.3.1
C Low
C.These are the four
activities included in the
"wrap - up" element of a
brainstorming session. BABOK
Figure 10.5.1 and 10.5.3
C Medium
D.This is the stated technique
for understanding how
various approaches and
delivery options impact the
value delivered. BABOK 3.1.6
D Medium
B."Creating requirements" is
another way of saying
"specify and model." BABOK
7.1.1
B Medium
D.This is the sole stated input
for this task as the BA
approach is shaped by the
problem or opportunity faced
by the organization. BABOK
3.1.3
D Low
A.BABOK 8.5.4.2
A High
C.This is a logical answer and
not specifically cited in the
BABOK. It's also "SMART!"
C High
D.This is what the majority of
the Solution Evaluation
knowledge area focuses on -
delivery of forecasted
solution value! BABOK 8.0
D High
C.BABOK 7.4.3
C Medium
D.True definition of backlog
management. BABOK 10.2.2
D Low
B.Predictive approaches
typically call for formal
documentation. BABOK
3.1.4.2
B Low
A.BABOK 9.3
A Medium
D.Assumptions are factors
believed to be true. BABOK
7.3.4.1 and Glossary
D Medium
C.This is a sub-set of depends
and describes the
relationship in the question.
BABOK 5.1.4.2
C Medium
C.The BABOK now uses these
terms to refer to "waterfall"
and "agile" approaches.
BABOK 3.1.4.1
C Low
A.Since it is a common
product offering across
competitors, it would be
helpful to know if other
companies are experiencing
decreasing sales and if so,
what they are doing about it.
BABOK 8.3.6 and 10.4
A High
B.Alan would want to contact
customers who have
discontinued the service to
ascertain their reason(s).
BABOK 8.3.6
B High
A.Alan is assuming that
people will be able to lift a
2.5 gallon jug. Assumptions
are risks. BABOK 8.5.6
A High
A.See BABOK 10.43.3.3
A Low
D.The business analyst should
consider documenting
recommendations ( e.g.
simplify the work people
perform by re-engineering or
sharing processes), even
though they are outside the
scope of automation. BABOK
7.5.4.2
D Medium
A. BABOK 7.3.6
A High
A. BABOK 4.2.1
A Medium
A.These are all Analyze
Potential Value and
Recommend Solution
techniques. BABOK 7.6.6
A High
A.The executive team selects
the projects the organization
will work on to meet the
strategic objectives. The BA
may provide input
information and make
recommendations to the
selection, but they do not
make the selection.
A Medium
A.BABOK 7.2.4.1
A High
D.A need is a problem or
opportunity to be addressed
(BABOK Core Concept Model).
This response tells us what
the current situation is and
why it's a problem. It
quantifies the problem and
presents a real external
threat that needs to be
avoided.
D Medium
B.BABOK Techniques 10.15,
Fig. 10.15.1 discusses data
relationships and how to read
them. The case study spelled
this out.
B Medium
A. BABOK Underlying
Competencies 9.5.2.2
(Leadership and Influencing)
discusses the importance of
understanding individual
motives and how those can
be channeled into helping the
organization meet its
objectives.
A Medium
C.Trace requirements is
completed to ensure that
requirements at different
levels are aligned to one
another. BABOK 5.1.1.
C High
B.These are the inputs to the
Analyze Potential Value and
Recommend Solution task.
BABOK 7.6.3
B High
C.Adaptive project
approaches render approvals
and create artifacts "just in
time." BABOK 5.5.2
C High
C.Summation is an invented
answer. BABOK 10.19.3
C Low
B.Each organization uses
some type of tool to
accomplish the task in the
scenario. A BA must
understand what is at an
organization's disposal when
planning this task. BABOK
3.4.5
B Medium
C. As factors change during
the life cycle of the project,
the plan can be revisited and
modified as appropriate to
ensure the ongoing
engagement of stakeholders.
BABOK 3.2.4.2
C Medium
C.These are the correct
inputs. BABOK Figure 4.1.1
C Medium
B.Non-functional
requirements define how well
the functional requirements
must perform. BABOK 10.30.3
B Low
A.This is correct as the

scenario is describing an
"issue" vs. a risk. It is certain
that a couple of key
stakeholders have not bought
into the business analysis
work; risk has an element of
uncertainty. BABOK 6.3.4.4
A Medium
C.This is correct. A risk has
an element of uncertainty.
BABOK 6.3.4.1
C Medium
B.Scribe is a neutral
participant with strong
communication skills who
documents all defects,
suggestions, comments,
issues, concerns, and
outstanding questions that
are raised during a review
session. Familiarity with the
subject matter enables the
scribe to capture items
clearly. It is important for
participants in a meeting to
see that "parking lot" issues
have been captured, and for
the roles during the meeting
to be carried out
professionally. For the
facilitator to take any of the
other actions, the immediate
need would not be satisfied.
BABOK 10.37.4
B High
A.The BABOK also sates an
alternate role as being a
quality assurance analyst.
BABOK 2.4.11
A Medium
B. Transition requirements:
describe the capabilities that
the solution must have and
the conditions the solution
must meet to facilitate
transition from the current
state to the future state, but
which are not needed once
the change is complete.
BABOK 2.3
B High
C.BABOK 10.44.3.4
C Medium
B.These stakeholders have
the primary responsibility for
determining whether or not
requirements are validated.
BABOK 7.3.7
B Medium
A.BABOK 7.2.6
A High
D.BABOK 10.35.3
D High
Medium
Medium
C.Collaboration is key and
getting buy-in to the
definition of the problem and
identifying the business need
is always a first step. BABOK
6.1.2
C Medium
B.External drivers are defined
as customer demand or
business competition in the
marketplace. BABOK 6.1.4.1
B High
C.True. BABOK 10.37.2
C Medium
C.This is the description as
listed in the BABOK 5.0.
C High
A.Workshops help build the
plan in a team setting; skilled
facilitation ensures everyone
is heard. BABOK 3.1.6
A High
C.Explanation: Identifying
and documenting
dependencies assists the
business analyst in
sequencing project work
activities to design and
deploy the capabilities found
in the requirements. It also
assists the business analyst in
correctly allocating
requirements to solution
components. BABOK 5.3.4
C Medium
C.This is the output from the
Assess Solution Limitations
task which Ralph has
completed. BABOK 8.3.8
C High
C.Sunk cost is not a factor to
be considered, since the
money has been spent and
cannot be recovered. BABOK
8.5.4.2
C High
B.Operative rules are rules
that the organization chooses
to enforce as a matter of
policy. BABOK 10.9.3.2
B High
Medium
High
D.User stories will help the
team understand desired
outcomes from various
stakeholders' perspectives.
BABOK 10.48 & 6.2
D Medium
B.User stories serve to
identify specific acceptance
and evaluation criteria
related to specific roles so
that the optimal change
strategy can be identified.
B Medium
D.A factor that can
contribute to being
considered trustworthy is
"intentionally and
consistently completing tasks
and deliverables on time,
within budget, and achieving
expected results" BABOK
9.2.3.2
D High
A.If a conflict arises among
stakeholders as a result of a
different interpretation of an
issue, the business analyst
should facilitate
communication between the
stakeholders so that each
group can gain an
appreciation for the needs of
the others BABOK 5.5.4.2
A Medium
B.BABOK 1.2 discusses agile
as one of the perspectives
discussed in the BABOK;
however, agile methodologies
are taken into consideration
when planning the business
analysis approach. BABOK
3.1.
B High
A.A RACI matrix will also then
assist in the identification of
each stakeholder's role in the
elicitation process. BABOK
10.43.3.3
A Medium
D.This should have been
considered while defining the
design options.
D Medium
C. This is not a listed
technique related to this task
in the BABOK. BABOK 7.1.4.1
C Medium
B.BABOK 10.48.2
B Medium
Medium
Medium
A.The scenario states the
recommended strategy
includes multiple phases with
a cumulative financial
analysis. It's imperative that
the strategy includes the
forecasted value associated
with each transition state
(phase). BABOK 6.4.2
A Medium
D. An Enterprise Readiness
Assessment is an element in
the Define Change Strategy
task which takes into
consideration the availability
of resources. BABOK 6.4.4.3
D Medium
C.BABOK Figure 7.0.2
C High
B.Requirements Life Cycle
Management includes tracing
requirements, maintaining
requirements, prioritizing
requirements, assessing
requirements changes, and
approving requirements.
BABOK 5.0
B Medium
B.Any new requirements must
be resolved by either
officially amending the scope
and changing all
documentation or removing
the requirements to maintain
the current scope. This done
by the Assess the
Requirement Change and
Approve Requirement
processes of the
Requirements Lifecycle
Management. BABOK 5.4 &
5.5
B Medium
B. Domain Subject Matter
Expert maintained
requirements on a regular
basis to ensure they are
accurately reflecting stated
needs. BABOK 5.2.7
B High
D.A data dictionary is often
used in conjunction with an
entity relationship diagram.
BABOK 10.12.2
D High
A. The most basic concepts in
a concept model are the noun
concepts of the domain,
which are simply givens' for
the space. Verb concepts
provide basic structural
connections between noun
concepts. BABOK 10.11.3.1
and 10.11.3.2
A Medium
C.Measures of effective
ethical behavior include:...
"feedback from stakeholders
confirming they feel decisions
and actions are transparent
and fair." BABOK 9.2.1.3
C High
High
High
B.Note that there is seeming
crossover between this and
the "customer" dimension.
However, this dimension is
internally vs. customer
focused. BABOK 10.3.3.2
B Medium
C.BABOK 10.3.3.4
C Medium
D.BABOK 10.3.3.3
D Medium
B.In addition, utilize other
findings to help understand
the performance of BA
processes. BABOK 3.5.8
B Medium
B.BABOK 5.2.1
B High
D.BABOK 9.1.3.2 Kinesthetic
(learning by doing) is the only
learning technique Sallie
doesn't appear to be using at
this time. Combining
techniques helps people learn
faster and retain information
longer.
D Medium
A.These are the core
concepts as listed in BABOK
2.1
A Medium
A. BABOK 10.47.3
A Medium
C.This is a not stated task for
the elicitation and
collaboration knowledge
area. Tasks include: prepare
for elicitation, conduct
elicitation, confirm
elicitation results,
communicate business
analysis information, and
manage stakeholder
collaboration. BABOK Figure
4.0.1
C High
C.Each risk can be described
in a risk register that
supports the analysis of those
risks and plans for addressing
them. BABOK Figure 10.38.1
C Medium
Medium
High
B.Each change strategy
should include costs and
benefits in order to
determine feasibility. BABOK
6.4.4.4
B High
C.BABOK 6.4.4.4
C Medium
D.BABOK 7.1.3
D High
D.In managing backlog, the
items at the top have the
highest business value and
the highest priority. BABOK
7.6.6 and 10.2
D High
B.Verify ensures
requirements and designs
specifications meet quality
standards. BABOK 7.2.1
B High
B. Also known as
"evolutionary", this is a
prototyping approach and not
method. BABOK 10.36.3.3
B High
B.Root cause analysis is used
to help identify the
underlying cause of failures
or difficulties in
accomplishing business
analysis work. BABOK 3.5.6
B High
C.BABOK 10.15.2
C Medium
B.A effectiveness measure
according to the BABOK is
communicating an issue's
important points in a calm
and rational manner. BABOK
9.4.1.3
B Medium
Medium
Medium
B.BABOK 10.8. This technique
describes how an enterprise
creates, delivers, and
captures value for and from
its customers. It can be used
as both a diagnostic and a
planning tool, both of which
are needed. It includes such
things as customer
relationships, revenue
streams, value proposition,
resources, activities, etc., all
of which pertain to how Pied
Piper Pizza wants to run their
business.
B Medium
D.BABOK 6.1. This output
from task 6.1, Analyze
Current State, is done to
understand why an
organization (here the Pied
Piper Pizza business) needs to
change some aspect of its
operation and what would be
affected by a change. This is
also where the business need
is identified.
D Medium
A.BABOK 9.5 includes
important competencies,
such as leadership and
influencing, negotiation and
conflict resolution, needed to
resolve conflict between
owners and among the work
staff.
A High
D.The most important task is
to identify and prioritize
stakeholder needs, which
happens during Analyze
Current State, BABOK 6.1.
D High
Medium
B.A need is a problem or
avoided.
B Medium
them. The cardinality of this
answer is correct.
B Medium
A.BABOK 9.5.4.3, Negotiation
and Conflict Resolution Skills
suggest that it will probably
take multiple meetings to
have all parties be heard and
have their feelings and needs
expressed.
A Medium
C.The case study emphasizes
the interaction among the
various systems and the
importance of Order "status"
is mentioned. State Modeling
is done to "specify the
different states of a part of
the solution throughout a life
cycle. BABOK 7.1.6.
C High
D.This answer defines the
business analyst's role in
Conflict and Issue
Management Approval.
BABOK 5.5.4.2
D High
D.The question describes
benchmarking. BABOK 10.4.1
D High
A.Prioritization can
accomplished using various
criteria to establish
importance. BABOK 5.3.1
A Medium
B.Backlog management is
used to compare
requirements to be
prioritized; the backlog can
be the location where that
prioritization is maintained.
BABOK 5.3.6
B High
B.Missy is performing the task
of "plan stakeholder
engagement"; specifically,
the element of "stakeholder
communication needs."
BABOK 3.2.4.3
B Medium
A.Requirements, designs, and
proposed changes are inputs
into Assess Requirements
Changes. BABOK 5.4.3
A Medium
B.Brainstorming is used to
identify possible business
analysis activities. BABOK
3.1.6
B Medium
B.This is the correct list of
stakeholders that approve
requirements. BABOK 5.3.7
B High
High
A.BABOK 8.5.4.2
A Medium
C Medium
D Medium
C.Agile requirements are
detailed "just in time. "
BABOK 11.1.5.2
C High
D.BABOK 10.37.2
D High
A.These actions will likely
result in changes to the BA
approach, processes, and
tools. BABOK 3.5.4.4
A High
C.This tool will help Raja
break down his BA
deliverables to sub-
deliverables to activities to
tasks. BABOK 10.22.3.2
C Medium
C.These are the five listed
tasks in order of appearance!
BABOK Figure 3.0.1
C High
B.Cardinality refers to the
minimum and maximum
number of occurrences to
which an entity may be
related. BABOK 10.15.3.3
B High
C.This is a task that uses
Requirements Architecture as
an input. BABOK Figure 7.5.1
C High
C.The Sponsor verifies the
prioritizes requirements from
an organizational perspective
for value. BABOK 5.3.7
C Medium
High
A. BABOK 8.3.3
A High
B. BABOK 8.4.3
B High
D.This not a consideration for
acceptance and evaluation
criteria. BABOK 10.1.3
D High
B.A design is a usable
representation of a solution.
Design focuses on
understanding how value
might be realized by a
solution if it is built. Since we
don't know what the
requirements include, it's
impossible to know which
type of design would be
helpful to demonstrate value.
BABOK 2.2
B High
D.Having the solution scope
to reference when approving
requirements will assist in
the accurate assessment of
alignment and completeness.
BABOK 5.5.5
D High
B.BABOK 10.16.3.1
B Medium
B. Item tracking is used to
track any issues or risk-
related items raised during
planning activities. BABOK
3.1.6
B Medium
D.Survey technique is good
for both quantitative and
qualitative analysis. It all
depends on what the
objective of the survey. In
this case, we do not know the
objective. BABOK 10.45.4.1
D Medium
D.BABOK Glossary
D Medium
A.BABOK 10.50.3.3
A High
High
A. Since it is a common
product offering across
competitors, it would be
helpful to know if other
companies are experiencing
decreasing sales and if so,
what they are doing about it.
BABOK 8.3.6 and 10.4
A High
B.Alan would want to contact
customers who have
discontinued the service to
ascertain their reason(s).
BABOK 8.3.6
B Medium
A.Alan is assuming that
people will be able to lift a
2.5 gallon jug. Assumptions
are risks. BABOK 8.5.6
A Medium
A.The BA will need
confidence in the information
so elicitation has to be
confirmed before it can be
used as a reliable input.
BABOK Figure 6.1.1
A Medium
A.Understanding roles and
responsibilities of
stakeholders will help the BA
understand the where and
how stakeholders will
contribute to the initiatives.
BABOK 3.2.4.1
A Medium
D.The form, level of detail,
and what is being modeled
are all dependent on the
context, audience, and
purpose. BABOK 7.0
D Medium
A. The Project Manager is
responsible for identifying
and managing risks associated
with solution design,
development, delivery,
implementation, operation,
and sustainment. BABOK
5.5.7
A High
C.This is true making the
requirements less reusable.
BABOK 5.2.4.3
C High
D. In addition, either refer
back to the meeting ground
rules that speak to "no finger
pointing" or if ground rules
were not developed, take the
opportunity to do so with the
meeting participants.
Although the BABOK doesn't
address this directly, it is
general meeting facilitation
best practice. The BABOK
does say that if participants
try to assign blame that
honest discussion may not
occur. BABOK 10.27.4.2
D Medium
B.Document analysis can be
used to analyze existing
documentation about an
enterprise that can serve as
the basis for maintaining and
reusing requirements. BABOK
5.2.6
B High
D. A scribe is not a necessity
in the focus group technique.
D Medium
High
C.Collaboration is key and
getting buy-in to the
definition of the problem and
identifying the business need
is always a first step. BABOK
6.1.2
C High
B.External drivers are defined
as customer demand or
business competition in the
marketplace. BABOK 6.1.4.1
B High
C.BABOK 7.1.4.1
C High
A.These are the criteria for
Basis for Prioritization 5.3.4.1
A Medium
B.BABOK 7.1.2
B High
A.These are the stated
techniques for confirming
elicitation results. BABOK
4.3.6
A Medium
B. Scope models are used to
describe the scope of analysis
or the scope of a solution.
BABOK 7.1.6 and 10.41
B High
C.Acceptance and Evaluation
Criteria, Decision Analysis,
Item Tracking, Reviews and
Workshops are all listed as
techniques that may be used
to attain approvals. BABOK
5.5.6
C Medium
B. Personal organization can
help business analyst perform
task effectively and use work
time efficiently. BABOK 9.2.4
B High
A.BABOK 6.1.6
A Medium
High
C.BABOK 8.4.2
C High
D.Stakeholder sentiment
could have been discovered
and resulting resistance
lessened or avoided if the
cultural readiness of
stakeholders was initially
assessed and effectively
addressed. 6.4.4.3
D High
B. This would've provided
insight as to how the new
system would impact that
group of probation officers
conducting their processes
(functions). BABOK 8.4.4.2
B High
B.When the BA process is
audited, a regulator may
need to provide approval for
the aspects of the BA
approach that are "tailored";
they may also require that
certain stakeholders be
involved in BA activities.
BABOK 3.1.7 and 3.2.7
B High
C.BABOK 10.47
C Medium
C.Not listed in BABOK 5.1.5
C High
D. A data dictionary records
details about the data
involved in the change.
BABOK 7.1.6 and 10.12
D Medium
A. User stories promote
additional conversations
between stakeholders to
ensure understanding of the
functionality they represent;
acceptance criteria is also
elicited to capture non-
functional requirements
associated with that
functionality. BABOK 10.48.2
A High
C.BABOK is a common
framework for all
perspectives that describes
business analysis tasks and
should be used as the guide
to address the requested
change. BABOK 1.1
C Medium
D.BABOK 10.47.3.1 and
D Figure 10.47.1 Medium
A.A decision table would be
the perfect way to capture
the set of business rules. A
decision tree would also be
effective. BABOK Figure
10.17.1
A High
High
A.This is also known as "gold
plating." Although not BABOK-
specific; it reflects more
general knowledge but is a
scenario a BA may face when
assessing a solution.
A Medium
B.Before the BA can
recommend a course of
action or determine if the
benefit outweighs the cost,
they must understand the
reason for "over-
performance" so they can
calculate the cost. BABOK
8.2.6
B High
C.This is describing
requirements architecture.
BABOK 7.4.2
C Medium
C.This is a more informal
review and can be performed
whenever a reviewer has
time. BABOK 10.37.2.2
C High
D. Technical requirements
are not a category of
requirements lists in the
BABOK. BABOK 2.3
D High
D.BABOK 7.2.4.1
D High
A. BABOK 10.31.2
A High
D.Interfaces facilitate
exchange of data between
two components or solutions.
D High
B. BABOK 7.1.4.1
B High
D.BABOK 9.3.4
D High
Medium
B. BABOK 10.8. This
technique describes how an
enterprise creates, delivers,
and captures value for and
from its customers. It can be
used as both a diagnostic and
a planning tool, both of which
are needed. It includes such
things as customer
relationships, revenue
streams, value proposition,
resources, activities, etc., all
of which pertain to how Pied
Piper Pizza wants to run their
business.
B Medium
D.BABOK 6.1. This output
from task 6.1, Analyze
Current State, is done to
understand why an
organization (here the Pied
Piper Pizza business) needs to
change some aspect of its
operation and what would be
affected by a change. This is
also where the business need
is identified.
D Medium
A.BABOK 9.5 includes
important competencies,
such as leadership and
influencing, negotiation and
conflict resolution, needed to
resolve conflict between
owners and among the work
staff.
A High
D.The most important task is
to identify and prioritize
stakeholder needs, which
happens during Analyze
Current State, BABOK 6.1.
D High
A.BABOK Figure 7.2.1
A Medium
C.As stated in BABOK 1.4.5
C Medium
A. BABOK 10.47.3
A High
D.BABOK 10.42.1
D Medium
B.Business analysts should
use any combination of
models that best meet
stakeholder needs. BABOK
7.1.4.1
B High
A.Capability models focus on
features or functions of an
enterprise or solution. BABOK
7.1.4.1
A Medium
C.Stakeholder engagement
approach describes the types
of expected engagement with
stakeholders and how they
might need to be managed.
BABOK 4.5.3
C Medium
D.A data dictionary is a
companion document to a
data model describing
elements within the model. A
glossary is not an input.
D High
High
B.There are several solution
performance measurements
already in the case study.
The BA would be wise to use
them and start analyzing
them, especially since the
CEO feels strongly about a
solution. It could be argued
that additional measurements
are needed, but the analysis
should point out if additional
measurements are needed.
BABOK 8.2.
B High
A.What the BA needs to do is
analyze performance
measures. All of these are
elements of that task. BABOK
8.2.4.
A High
D.When analyzing
performance measures, an
important element is to
consider solution
performance vs. desired
value to the enterprise.
Given the negative trend in
the data collected, the
necessary value may not be
present for the current
solution. BABOK 8.2.4.1.
D Medium
B.Analyzing competitors
(formally called
Benchmarking and Market
Analysis) would help put the
industry into perspective.
There may be important
trends that would affect the
assessment of the
performance measures
mentioned in the case study.
BABOK 8.2.6 and 10.4.
B High
C.The mention of investment
on existing solutions is a sunk
cost. Sunk costs can unduly
influence decisions based on
time and money spent on
existing solutions. BABOK
8.5.4.2.
C High
B.This is not properly written
because it names
technologies and constrains
the solution design.
B Medium
C.Waterfall is a predictive
approach where tasks are
performed in specific phases.
This is the best answer. In
some cases, you will have to
apply a process of elimination
to arrive to the best answer.
Figure 3.1.2
C High
C.BABOK 10.19.3.1
C Medium
A.These key stakeholders are
listed in BABOK 5.1.7
A High
B.Business analysts transform
elicitation results in
requirements and designs by
engaging in these activities.
BABOK 7.1.4
B High
B.Reviews may generate new
ideas but , the main
objective is to evaluate an
existing work product. BABOK
10.37.3
B Medium
D.This is one of the primary
components of the business
analysis approach. BABOK
3.1.8
D High
B.All of the elements listed in
the question are part of
preparing for elicitation. In
addition, the BA would need
to actually select elicitation
techniques, set up logistics,
and prepare stakeholders.
BABOK 4.1.4
B High
Medium
A.Business goals are
statements of what the
organization hopes to
achieve, and objectives are
measurable results to
indicate if the goal is
achieved. BABOK 6.2.4.1
A Medium
B.BABOK 6.2.4.1
B High
A.BABOK 6.4.1
A Medium
D.This is a major and
complex endeavor. A
feasibility analysis is
warranted, especially given
the criticality of the
applications. 10.7.3.3.
D High
D.These steps are correct.
BABOK Figure 10.5.1
D Medium
D.Since acceptance criteria
describes what the solution
needs to provider value for
stakeholders, it translates
easily into user acceptance
tests. BABOK Figure 10.1.1
and BABOK 10.48.3.4
D Medium
C.The current state should be
explored in just enough detail
to validate the need of the
change, identify exactly what
needs to change to achieve a
desired future state, and
analyze its effects. BABOK
6.1.2
C High
A.Traceability facilitates
better decision making when
it comes to assessing the
impact of change requests on
a project. BABOK 5.4.4.2
A Medium
C.This output includes a list
of impacted stakeholders.
BABOK 3.2.8
C Medium
B.BABOK 7.6.6 and 10.5
B High
High
B.Note that there is seeming
crossover between this and
the "customer" dimension.
However, this dimension is
internally vs. customer
focused. BABOK 10.3.3.2
B High
C.BABOK 10.3.3.4
C Medium
D.BABOK 10.3.3.3
D High
B.BABOK 7.2.2
B Medium
B.This is correct but is too
high level.
B Medium
D.Business analysis can be
used to understand the
current state, to define the
future state, and to
determine the activities
required to move from the
current to the future state.
BABOK 1.2
D High
A.This Is the correct list of
techniques used during
confirm elicitation results.
BABOK 4.3.6
A High
A.This technique is used to
identify and analyze existing
solutions and market trends.
BABOK 7.5.6
A Medium
A.BABOK 7.5.7
A High
A.This is one of the inputs of
Approve Requirements BABOK
A 5.5.3 High
A.This is the stated definition
of a regulator for the approve
requirements task. BABOK
5.5.7
A High
B.Functional decomposition is
the technique used to break
down anything into smaller
components. BABOK 3.1.6
B Medium
A.Open-ended questions
invite the interviewee to
engage in dialogue. BABOK
10.25.3.3
A Medium
D.These describe a decision
branch in an activity
diagram. BABOK Figure
10.35.3
D High
C.Trustworthiness,
leadership, and teamwork
skills are needed to
effectively work through the
BA's concerns and resolve
them. BABOK 9.2.3, 9.5.2 and
9.5.3.
C Medium
C.Organizational modeling is
used to describe roles,
responsibilities and reporting
structures that will exist
within the future state.
BABOK 6.2.6
C High
B.BABOK 10.42.3.3
B Medium
C.BABOK 9.5.3 Teamwork
skills allow business analysts
to work productively with
team members, stakeholders,
and any other vested
partners so that solutions can
be effectively developed and
implemented.
C Medium
D.An organizational readiness
assessment includes an
impact analysis which results
in a change strategy. BABOK
3.2.5
D High
Medium
A.BABOK 8.5.4.2
A Medium
C Medium
D Medium
A.A state diagram shows the
life cycle of an entity. BABOK
10.44.3.3
A Medium
B.This is a fabricated answer.
Assumptions are identified
and defined in order to
manage any associated risk.
B High
D.The Tester is responsible
for ensuring quality assurance
standards are met. BABOK
5.5.7
D Medium
B.An onion diagram is one
type of stakeholder map.
BABOK 10.43.3.2
B Medium
C.Traceability is a useful tool
for performing impact
analysis. BABOK 5.4.4.2
C Medium
A.This list correctly lists all
stakeholders identified in all
tasks in BAPM Knowledge
area. BABOK 3.0
A Medium
A.These are outputs as listed
in the BABOK Figure 5.4.1
A Medium
A.The scenario is asking for a
tool to store and track the
artifacts which is the primary
purpose for a repository,
which is a guideline/tool for
the requirements life cycle
management knowledge area.
BABOK 5.1.5
A High
C.BABOK 10.29.3
C High
Medium
D.A need is a problem or
avoided.
D Medium
them. The case study spelled
this out.
B High
A.BABOK Underlying
Competencies 9.5.2.2
(Leadership and Influencing)
discusses the importance of
understanding individual
motives and how those can
be channeled into helping the
organization meet its
objectives.
A Medium
C.Trace requirements is
completed to ensure that
requirements at different
levels are aligned to one
another. BABOK 5.1.1.
C Medium
D.The BABOK does not state
that altering the proposed
change is an option. BABOK
5.4.4.3
D High
A.BABOK 8.1.3
A High
C Medium
C.This ensures you reach all
learning styles. BABOK
9.5.5.3
C High
D.The sponsor verifies that
the prioritized requirements
will deliver value from an
organization perspective.
BABOK 5.3.7
D High
C.Guidelines "suggest"
preferred or optimal business
behavior. BABOK 10.9.3.2
C Medium
A.This output includes a
comparison of planned vs.
actual performance, root
causes for the variances,
proposed approaches to
address issues, along with
other findings to help
understand the performance
of BA processes. BABOK 3.5.8
A Medium
B.These models represent
organizations, groups of
people, roles, and their
relationships within an
enterprise and to a solution.
BABOK 7.1.4.1
B Medium
A.This serves as a continuous
improvement loop! BABOK
3.5.2
A Medium
High
C.Surveys can elicit
information from large groups
of people in a relatively short
period of time. BABOK
10.45.1
C Medium
C.This is a stated limitation
for surveys in the BABOK. If
the language is geared
toward a particular
geography, stakeholders with
cultural variances may
misinterpret the question or
not answer it at all. BABOK
10.45.4.2
C High
B.Raising the issue and
making a recommendation
are good behavioral traits for
a BA. And, making
recommendations is a central
tenet of business analysis.
BABOK 9.2.1.1 and 9.2.1.2
B High
D.Document analysis is used
to review existing systems
contracts, business
procedures and policies,
standards, and regulations.
BABOK 10.18 and 4.2.6
D High
A.BABOK 10.40.3.2
A High
D.This is correct but it falls
under basis for prioritization
instead of being its own
element. BABOK 5.3.4.1
D Medium
A.BABOK 7.2.4.1
A Medium
C.BABOK 7.6.3
C High
A.This qualitative measure
includes asking stakeholders
whether Whitney's work
products were easy to use as
standalone deliverables or
whether they required
extensive explanation in
order to be understood.
BABOK 3.5.4
A High
B.This is one of the options
that may be considered to
reduce cycle time; the
question is asking for
"considerations" or elements.
All the other answers are
process analysis elements.
B Medium
B.Maintaining requirements
ensures requirements are
accurate and consistent
throughout their life cycle
and helps support their
reuse. BABOK 5.2.1
B Medium
High
B.Creating use cases and
scenarios would help her
understand the conversation
between the user and the
website. BABOK 8.1.6 and
10.47
B Medium
C.BABOK 8.1.6 and 10.36
C High
B.BABOK 7.5.7
B Medium
B.This is a form of
prototyping and its done at
the beginning of a project;
hence, cannot be used as
lessons learned. BABOK 10.36
B Medium
D.According to the BABOK,
this is when the requirements
life cycle ends. BABOK 5.0
D Medium
D.At this point variances are
recognized and plans may
need to change to
incorporate preventive or
corrective actions. It can
happen anytime throughout
the life cycle of a project.
BABOK 3.5.4
D Medium
D.Solution scope is
considered during the
prioritization process to
ensure the scope is managed.
BABOK 5.3.5
D Medium
C.This is the definition as
listed in BABOK 2.2
C Medium
B.BABOK 10.49.4.1
B High
D.Item tracking is also a
listed technique for the plan
management task. Plan
stakeholder engagement is
the only task in the BAPM KA
that does not utilize item
tracking. BABOK 3.2.6
D Medium
B.The ability to select the
most appropriate tool to
meet the needs of the
audience is a base in all
business analysis tools and
technology core
competencies. BABOK
9.6.1.3; 9.6.2.3; 9.6.3.3
B High
High
B.Uncovering gaps between
current and future states of a
process is listed as a benefit
of Process Analysis.
Ultimately this would provide
the most value since ABC
needs to integrate its three
systems. BABOK 6.4.4.2,
10.34.2.
B High
C.A more complex flowchart
that incorporates multiple
actors in a process. Given the
interaction described in the
narrative, a swimlane would
be best at finding
bottlenecks, gaps, and
redundancies in the billing
process. BABOK 10.35.3.1.
C Medium
A.A glossary would help to
begin (and lead the way to)
reconciling the commonalities
and differences between the
three companies. It is the
basis for developing a
concept model, data model,
and data dictionary. BABOK
10.23.2
A Medium
D.There is a great deal of
performance improvement
needed in the narrative,
which is central to the
definition of change.
Articulating the
improvements would be the
next logical thing to pursue.
BABOK Table 2.1.1
D High
B.These are both forms of
documentation that may be
held onto until they are
transferred to another
medium for elicitation
purposes. BABOK 4.4.4
B Medium
D.Reactive analysis is used
for corrective action;
proactive analysis is used for
preventive action. BABOK
10.40.2
D High
D.The input is elicitation
results. BABOK Figure 7.1.1
D High
C.Requirements and Designs
Change Assessments are
outputs to Assess
Requirements Changes.
BABOK Figure 5.4.1
C Medium
B.Additionally, understanding
a stakeholder's attitude helps
a BA understand what may
impact that stakeholder's
actions. BABOK 3.2.4.1
B High
B.Only validated
requirements are considered
in design options, and
knowing the requirement
priorities aids in the
suggestion of reasonable
design options. BABOK 7.5.3
B Medium
D.When assessing
requirement changes,
solution scope must be
considered to fully
understand the impact of a
proposed change. BABOK
5.4.5
D High
C.BABOK 6.3.4.4
C Medium
C.Considers whether the
investments expended to
produce the work products
were justified for the value
they delivered. BABOK
3.5.4.2
C High
High
B.BABOK 8.2.4.5
B High
A.BABOK 8.2.4.5
A Medium
B.Just the opposite. The
business analyst should
reduce the complexity of
interfaces. BABOK 7.5.4.2
B Medium
D.Note that there is no
mandatory structure for User
Stories. This structure ("role,
goal, motivation") is the most
popular. BABOK 10.48.3
D Medium
B.BABOK 7.1.2
B High
C."Generating and
productively considering new
ideas" is a stated
effectiveness measure of
creative thinking. BABOK
9.1.1.3
C High
C.The above scenario
includes core competencies
of leadership and influencing.
BABOK 9.5.2.3.
C High
B.The solution scope "is
described in enough detail to
enable stakeholders to
understand which new
capabilities the change will
deliver." BABOK 6.4.4.1
B High
A.BABOK 10.42.4.1
A Medium
A.BABOK 8.2.6 and 10.40
A Medium
A.This describes traceability
and requirements
architecture is not intended
to demonstrate traceability,
but instead to demonstrate
how elements work in
harmony.
A Medium
High
D.This is the definition of
organizational structure in
the BABOK. BABOK 6.1.4.2
D Medium
C.In addition, communication
channels and relationship are
heavily influenced by the
organizational structure.
BABOK 6.1.4.2
C High
A.A focus group is a means to
elicit ideas and opinions
about a specific product,
service, or opportunity in an
interactive group
environment. The
participants, guided by a
moderator, share their
impressions, preferences, and
needs. BABOK 10.21.1
A Medium
D.All of these techniques
might be used in the plan
stakeholder engagement
task. BABOK 3.2.6
D Medium
C.BABOK 10.15.2
C Medium
C.BABOK 7.4.3
C Medium
D.This is not a consideration.
This technique does not
involve consulting an
individual but examining
available materials. BABOK
10.18.2
D Medium
A.The BA performance
assessment not only includes
results, variances, and root
causes, it also documents
effectively address
performance issues. BABOK
3.5.8
A Low
C.BABOK 10.39.1
C High
A.The purpose of lessons
learned is to bring together
any insights gained during a
project that can be usefully
applied on future projects. In
this case is the next
iteration. BABOK 10.27.3
A High
D.This items comprise the
scope for an elicitation
activity plan. BABOK 4.1.8
D Low
B.Employees probably don't
see value in the activity.
General knowledge regarding
motivation though the BABOK
does speak to "value
assessments" in the business
case discussion. BABOK
10.7.3.3
B Medium
A.This would be optimal and
it doesn't have to take a long
period of time. This is key to
understanding solution
limitations, either inherent in
the solution or enterprise.
BABOK 8.3 and 8.4
A High
D.Piloting the survey with a
small group of representative
personnel might have allowed
for ambiguous questions to be
corrected before distribution
BABOK 10.45.3.1
D High
D.This is not a statement
element for this task. BABOK
3.4.4
D High
A.Depending upon the
project approach, predictive
approaches are typically
formal while adaptive
approaches are more
informal. BABOK 5.5.2
A High
D.BABOK 7.0
D Low
C.Traceability and
relationships are closely
related terms. 'Tracing a
requirement refers to the
ability to look at a
requirement and the others
to which it is related.' BABOK
5.1.2
C Low
D.BABOK 7.5.4.3
D Low
B.BABOK 10.31.2
B High
C.The primary purpose of the
BABOK is to define the
profession of business
analysis and provide a set of
commonly accepted
practices. BABOK 1.1
C Low
C.BABOK 6.3.4.5
C Medium
A.The purpose of a checklist
is to ensure that items
determined to be important
are included in the final
requirements deliverables.
BABOK 7.2.4.3
A Medium
B."The current state of an

enterprise is rarely static
while a change is being
developed and implemented."
As such, the current state can
never really be "baselined."
BABOK 6.1.2
B Low
D.Before determining how to
continue, Miriam has to
discern what, if anything,
changed in the environment
and if whatever changed will
significantly modify the
current state definition
and/or analysis activities.
BABOK 6.1.2
D Low
C.These are the stated
elements of the plan business
analysis approach task.
BABOK 3.1.4
C Medium
A.Brainstorming is used to
identify potential benefits of
the requirements in a
collaborative manner. BABOK
10.5.2
A High
C.BABOK 10.15.2
C High
A.BABOK 7.1.1
A High
C.Ice-breakers help the team
begin "forming" which is the
first stage of Tuckman's
model of team development.
C High
B.This approach will identify
root cause and issues that
contribute to the creation of
the ineffective results.
BABOK 8.3.4.2
B Low
C.Transition requirements
are temporary in nature and
facilitate the transition from
the current state to the
future state. Data
conversion, training and
business continuity are listed
as examples of Transition
Requirements. BABOK 2.3
C Medium
C.Not usually used for
employed appraisal
(especially by BAs!). BABOK
10.31.3.1
C Medium
D.While this is a risk across
all business analysis tasks and
knowledge areas, it is
specifically called out in the
manage stakeholder
collaboration task as it could
directly impact the
objectives of the elicitation
and collaboration knowledge
area. BABOK 4.5.4.2
D Medium
A.This is also known as "gold
plating." Although not BABOK-
specific; it reflects more
general knowledge but is a
scenario a BA may face when
assessing a solution.
A High
B.Before the BA can
recommend a course of
action or determine if the
benefit outweighs the cost,
they must understand the
reason for "over-
performance" so they can
calculate the cost. BABOK
8.2.6
B Medium
A.The BA performance
assessment not only includes
results, variances, and root
causes, it also documents
effectively address
performance issues. BABOK
3.5.8
A Medium
B.Item tracking is used to
track any issues or risk-
related items raised during
planning activities. BABOK
3.1.6
B Medium
B.Brainstorming is used to
identify possible business
analysis activities. BABOK
3.1.6
B Low
A.This list correctly lists all
stakeholders identified in all
tasks in BAPM Knowledge
area. BABOK 3.0
A Medium
C.This output includes a list
of impacted stakeholders.
BABOK 3.2.8
C High
B.Shareholders, along with
governing bodies, existing
contracts, anticipated
vendors, customers, and
suppliers will help identify
external stakeholders. BABOK
3.2.4.1
B High
C.This is a benefit to
analyzing stakeholder
attitudes as part of the
perform stakeholder analysis
C Low
A.Business analysis
performance assessment is a
guideline and tool. The BA
may need to re-plan their
approach based upon findings
from the BA performance
assessment. BABOK Figure
3.1.1
A Low
C.Transfer is a strategy, but
not transcend. BABOK
C 10.38.3.4 Low
A.PERT weights the most
likely estimate and can be
used to provide estimates at
various confidence levels.
BABOK 10.19.3.1 and
10.19.3.4
A Low
A.This is a comprehensive list
of the elements included in
the identify business analysis
performance improvements
task. BABOK 3.5.4
A High
A.The executive team selects
the projects the organization
will work on to meet the
strategic objectives. The BA
may provide input
information and make
recommendations to the
selection, but they do not
make the selection.
A Low
C.Governance is responsible
for defining how decisions are
made regarding all facets of
requirements and designs.
BABOK 3.3.1
C High
D.This is the sole stated input
for this task as the BA
approach is shaped by the
problem or opportunity faced
by the organization. BABOK
3.1.3
D Low
A.Need is defined as a
"problem or opportunity to be
addressed"; the question
describes how "need" is to be
addressed by BAs in the
business analysis planning
and monitoring knowledge
area. BABOK Table 3.0.
A Medium
C.Mind mapping is a
technique that helps identify
stakeholders as well as
understand the relationships
between them. BABOK 3.2.6
C Low
B.The term retrospective is
used frequently when
utilizing the agile or adaptive
approach. BABOK 10.27.2
B Medium
B.Item tracking also tracks
the items from the time it is
raised through closure.
BABOK 10.26.2
B Low
B.These are the stated
stakeholders for the plan
management task. BABOK
3.4.7
B Medium
D.A factor that can
contribute to being
considered trustworthy is
"intentionally and
consistently completing tasks
and deliverables on time,
within budget, and achieving
expected results" BABOK
9.2.3.2
D Low
C.This is a component of
FMEA (Failure Mode and
Effects Analysis) but is not a
recognized component of the
risk analysis and management
technique in the BABOK.
BABOK 10.38.3
C High
A.Understanding roles and
responsibilities of
stakeholders will help the BA
understand the where and
how stakeholders will
contribute to the initiatives.
BABOK 3.2.4.1
A Low
A.The business prioritizes
functionality they'd like the
team to develop first; value
is delivered in predictable
intervals. BABOK 3.1.4.1
A Low
B."End-user" is a term which
typically describes internal
stakeholders while "customer"
typically refers to external
stakeholders. BABOK 3.2.7
B Low
B.Limits may be described by
regulations, contracts,
agreements, warranties,
certifications, or other legal
obligations. BABOK 3.3.5
B Low
c.The BABOK now uses these
terms to refer to "waterfall"
and "agile" approaches.
BABOK 3.1.4.1
C Low
d.This is not one of the
stated guidelines for the plan
task. The rest are stated
guidelines/tools. BABOK 3.2.5
D Low
BABOK 10.22.4.2
B Low
c. Sounds true, but it is not a
listed limitation.. BABOK
10.27.4.2
C Low
c.This tool will help Raja
break down his BA
deliverables to sub-
deliverables to activities to
tasks. BABOK 10.22.3.2
C Low
b.Information management
tools may be as simple as a
whiteboard or complex as in
a global wiki. BABOK 3.4.5
B Low
c.Waterfall is a predictive
approach where tasks are
performed in specific phases.
This is the best answer. In
some cases, you will have to
apply a process of elimination
to arrive to the best answer.
Figure 3.1.2
C Low
a.In addition, it will identify
the stakeholders who will
have the responsibility and
authority to make decisions
about BA work and who will
approve changes to BA
information. BABOK 3.3.8
A Low
A a.See BABOK 10.43.3.3 Low
c.As factors change during
the life cycle of the project,
the plan can be revisited and
modified as appropriate to
ensure the ongoing
engagement of stakeholders.
BABOK 3.2.4.2
C Low
d. Not an all inclusive list but
all stakeholder attitudes in
this response are specifically
stated along with their
attitude toward any proposed
solution and team-based
collaboration. BABOK 3.2.4
D Low
d.When utilizing the adaptive
approach, a prioritized
requirements list may be the
only requirements document.
The scope is not fixed in a
project using an adaptive
approach. BABOK 3.1.4.2
D Low
c.The BABOK lists an "owner"
as an attribute of the item
record and describes the
owner as "the stakeholder
assigned to manage the item
to closure." An individual
stakeholder vs. a team or
group should be assigned
thereby ensuring clear
accountability. BABOK
10.26.3.1
C Low
a.These actions will likely
result in changes to the BA
approach, processes, and
tools. BABOK 3.5.4.4
A Low
d.These are the stated
possible qualitative and
quantitative measures.
BABOK 3.5.4.2
D Low
c.Use the mnemonic 'CARA'S
SOUPS' to remember the
attributes: complexity,
absolute reference, risks,
author, source, stability,
ownership, urgency, priority,
status. BABOK 3.4.4.6
C Low
d.Swim lane diagrams would
identify what stakeholder
groups engage in process.
BABOK 3.2.6
D low
d.All of these techniques
might be used in the plan
task. BABOK 3.2.6
D Low
d.At this point variances are
recognized and plans may
need to change to
incorporate preventive or
corrective actions. It can
happen anytime throughout
the life cycle of a project.
BABOK 3.5.4
D Low
d.Item tracking is also a
listed technique for the plan
management task. Plan
stakeholder engagement is
the only task in the BAPM KA
that does not utilize item
tracking. BABOK 3.2.6
D Medium
a.This output includes a
comparison of planned vs.
actual performance, root
causes for the variances,
address issues, along with
other findings to help
understand the performance
of BA processes. BABOK 3.5.8
A Medium
b.Information will be
communicated differently for
stakeholders who are
geographically dispersed vs.
physically co-located. BABOK
3.2.4.3
B Medium
d.An organizational readiness
assessment includes an
impact analysis which results
in a change strategy. BABOK
3.2.5
D Medium
b.These are the stated inputs
for the plan business analysis
information management
task. BABOK Figure 3.4.1
B Low
d.As stated in BABOK 1.4.2
D Low
longer.
D Medium
D.This items comprise the
scope for an elicitation
activity plan. BABOK 4.1.8
D Low
C.Brainstorming is an
excellent way to foster
creative thinking about a
problem. The aim of
brainstorming is to produce
numerous new ideas, and to
derive from them themes for
further analysis. In this
situation, brainstorming
would be appropriate to
uncover creative
opportunities. BABOK 10.5.1
C High
A.These are correct.
Understanding the "needs"
helps the BA understand the
scope and purpose of
elicitation activities while the
approach helps the BA plan
appropriate and effective
elicitation events. BABOK
4.1.3
A High
B.Heterogeneous groups are
groups that include
stakeholders with a wide
variety of characteristics
related to the topic of
interest. Though not
specifically defined in version
3 of the BABOK, the BABOK
does say that the
demographics of the
discussion participants must
be identified. BABOK
10.21.3.2
B High
C.A glossary defines key
terms relevant to the
business domain. BABOK
10.23.1
C Medium
A.A focus group is a means to
interactive group
environment. The
participants, guided by a
moderator, share their
impressions, preferences, and
needs. BABOK 10.21.1
A Medium
C.This is a general knowledge
answer.
C Low
B.Interaction skills listed in
the BABOK include
facilitation, leadership and
influencing, teamwork,
negotiation and conflict
resolution, and teaching.
BABOK 9.5
B Medium
C.These are the four
activities included in the
"wrap - up" element of a
brainstorming session. BABOK
Figure 10.5.1 and 10.5.3
C Medium
C.The Knowledge Areas
describe the practice of
business analysis as applied in
the context of the project
and supports the delivery of
business value before, during
and after the life cycle of a
project. BABOK 1.1
C Medium
A.These are the stated inputs
to the manage stakeholder
collaboration task. BABOK
Figure 4.5.1
A Low
C.This is the description of
confirm elicitation results
from the BABOK. It includes
going back to the source of
the information for review to
ensure accuracy and
comparing results against
other elicitation results to
ensure consistency. BABOK
4.3.1 and 4.3.4
C High
B.This is included in the steps
for closing the interview.
BABOK 10.25.3.5
B Low
C.Interviews, document
analysis, reviews, and
workshops are listed as
techniques for the confirm
4.3.6
C Medium
D.Highest level, after
esteem. No BABOK page
covers this. It is assumed that
people should know this
theory to be effective BAs.
D Medium
B.Plus, the BABOK spells out
'the success of the workshop
is highly dependent on the
expertise of the facilitator
and knowledge of the
participants.' BABOK 9.23.4.
B Medium
B.Active listening incudes
summarizing and repeating
what was stated in different
terms in order to ensure that
both the listener and speaker
have a common
understanding - which is the
description of paraphrasing.
BABOK 9.4.4.2
B High
A.These are the types of
requirements listed in
BABOK's requirements
classification schema. BABOK
2.3
A Low
B.Observation would allow
Bill to gain insight about how
work is currently done,
possibly by different
designers and in different
circumstances. BABOK 4.2.6
and 10.31
B Medium
B.Interfaces include human
users directly interacting
with the solution within the
organization. This type of
interface is called a "user
interface." BABOK 10.24.2
B Medium
D.By developing positive
relationships, detrimental
effects on business analysis
tasks can be modified. BABOK
4.5.2
D Low
B.All of the elements listed in
the question are part of
preparing for elicitation. In
addition, the BA would need
to actually select elicitation
techniques, set up logistics,
and prepare stakeholders.
BABOK 4.1.4
B High
C.These are the factors the
BABOK lists for interviewing
success. BABOK 10.25.2
C Low
A.Interoperability is the
ability of systems to
communicate by exchanging
data or services. BABOK
Glossary.
A Low
C.All of these techniques are
cited as providing quick
elicitation of requirements.
Workshops will take time to
set up but during the
workshop session there will
be rapid development of
C Medium
D.Communicate business
analysis information provides
stakeholders with the
information they need, at the
time they need it. The
information is presented in a
useful form, using the right
terminology and concepts.
BABOK 4.0
D High
A.BABOK 10.24.3.1
A Low
C.A focus group is a means to
interactive group
environment. BABOK 10.21.1
C Medium
C.This is the purpose of
brainstorming. BABOK 10.5.1
C Low
A.These are stated
techniques used to conduct
A elicitation. BABOK 4.2.6 Low
C.Stakeholder engagement
approach describes the types
of expected engagement with
stakeholders and how they
might need to be managed.
BABOK 4.5.3
C Medium
C.Administering the survey in
person is the best reason of
those given. It's easy to
ignore email! BABOK
10.45.4.2
C Medium
B.At the end of elicitation
activities, the BA has
unconfirmed elicitation
results. BABOK 4.2.8
B Medium
D.This is not a stated
descriptor of the
collaboration element.
BABOK 4.5.4.3
D Low
C.These are the correct
inputs. BABOK Figure 4.1.1
C Low
A.Collaboration is the act of
two or more people working
together toward a common
goal. BABOK 4.0
A Medium
A.This is a partial focus but
elicitation and collaboration
focuses on the elicitation of
"business analysis
information" which includes
more than requirements,
confirmation of the results,
and communication with
stakeholders once the
is assembled. BABOK 4.0
A High
A.BABOK 10.31.2
A Low
D.In addition, the BA
manages the collaboration
with the stakeholders who
participate in business
analysis work. BABOK Table
4.0.1
D Medium
B.Though the BA will
contribute to the project's
risk register regarding
business analysis activities,
elicitation and collaboration
focuses more on drawing
information from and
collaborating / engaging with
relevant stakeholders. Of all
the responses, this is most
relevant. BABOK 10.38
B High
A.This is best achieved
through scope models. BABOK
10.41.4.1
A low
C.A focus group is composed
of pre-qualified participants
whose objective is to discuss
and comment on a topic
within a certain context. The
participants share their
perspectives and attitudes
about a topic and discuss
them in a group setting.
BABOK 10.21.2
C Medium
A.This output is defined as
willingness from stakeholders
to engage in business analysis
activities and interact with
the business analyst when
necessary. BABOK 4.5.8
A Medium
C.This is the stated purpose
of confirm elicitation results.
BABOK 4.3.1
C Low
C.Reviews are used to
evaluate the content of a
work product. BABOK 10.37
C Low
employed appraisal
10.31.3.1
C Low
C.This is a not stated task for
the elicitation and
collaboration knowledge
area. Tasks include: prepare
for elicitation, conduct
elicitation, confirm
elicitation results,
communicate business
analysis information, and
manage stakeholder
collaboration. BABOK Figure
4.0.1
C High
A.Although more
comfortable, BAs should
select techniques based upon
desired outcomes, cost and
time constraints, the culture
of the organization, and
access to sources of business
analysis information. BABOK
4.1.4.2
A High
D.This is the correct
description of formal
documentation. In addition,
informal documentation may
include text, diagrams, or
matrices (just like formal
documentation) but they are
not part of a formal
organizational process.
BABOK 4.4.4
D Medium
D.According to the BABOK,
this is when the requirements
life cycle ends. BABOK 5.0
D Medium
B.Value is about maintaining
requirements for reuse.
BABOK Table 5.0.1
B Medium
A.This explains the "change"
core concept for the
knowledge area of
requirements life cycle
management. BABOK Table
5.0.1
A Medium
C.Acceptance and Evaluation
Criteria, Decision Analysis,
Item Tracking, Reviews and
Workshops are all listed as
techniques that may be used
to attain approvals. BABOK
5.5.6
C Medium
A.This is the stated definition
of a regulator for the approve
5.5.7
A Medium
B.This is one of the
challenges of prioritization
which is an element of the
prioritize requirements task.
BABOK 5.3.4.2
B Medium
B.Applies to prioritization of
requirements not maintaining
B Low
C.Anticipated change is not
an input to the task.
C Medium
C.Any requirements and
design in the form of text,
matrices or diagrams are
ready to prioritize. BABOK
Figure 5.3.1
C Medium
A.Process Models can visually
show the future state process
as well as assist in tracing the
requirements to the future
state process. BABOK 5.1.6
A Medium
C.Purpose as listed in the
BABOK 5.1.1
C Low
C."Reduced resistance to
necessary changes" is listed
as one of the effectiveness
measures. BABOK 9.5.2.3
C Medium
C.The requirements life cycle
begins with the
representation of a business
need as a requirement,
continues through the
development of a solution,
and ends when a solution and
the requirements that
represent it are retired.
BABOK 5.0
C Medium
D.This is correct but it falls
under basis for prioritization
instead of being its own
D Medium
C.Traceability and
relationships are closely
related terms. 'Tracing a
requirement refers to the
ability to look at a
requirement and the others
to which it is related.' BABOK
5.1.2
C Medium
A.The End User uses the
solution or a component of
the solution and can provide
information about the impact
of the change on their work
activities. BABOK 5.4.7
A Medium
B.This is the stated definition
for this guideline and tool.
BABOK 5.3.5
B Medium
A.Traced design is not an
input into any RLCM tasks.
A Low
AA key factor in prioritization
is understanding the
consequences (Penalty) of
not implementing that
requirement. BABOK 5.3.4.1.
A Medium
D.An Implementation Subject
Matter Expert provides input
relating to technical
dependencies and can
negotiate to have the
prioritization changed based
on technical constraints.
BABOK 5.3.7
D High
A.This factor can unduly
influence prioritization.
BABOK 5.3.4
A Medium
B.This relationship exists
when a requirement is easier
to implement if a related
requirement is also
implemented. BABOK 5.1.4
B Medium
B.Requirements Management
Technologies can provides
requirements workflow
management, traceability
support, and configuration
management. BABOK 9.6.2.2
B Medium
A.These are the core
concepts as listed in BABOK
2.1
A Low
C.Requirements and Designs
Change Assessments are
outputs to Assess
Requirements Changes.
BABOK Figure 5.4.1
C Medium
D.Requirements must be
communicated to be
managed, as stakeholders
cannot consent to
requirements they are not
made aware. BABOK 5.4.4.3
D Medium
C.As depicted in BABOK
Figure 5.3.1
C Low
C.This is true making the
requirements less reusable.
BABOK 5.2.4.3
C Medium
D.These roles are all involved
in the approval of
D Medium
A.This is what is described in
the scenario and is one of the
considerations BAs use to
assess the impact of a
proposed change. BABOK
5.4.4.2
A Medium
B.This is the exact definition
of this guideline and tool.
BABOK 5.4.5
B Low
B.Process traceability begins
with value chain which is
decomposed down to tasks.
BABOK Figure 5.1.1
B Medium
A.Customers are primary
stakeholders in this activity.
BABOK 5.5.7
A Low
C.This is describing
requirements architecture.
BABOK 7.4.2
C Low
D.The Requirements Life
Cycle Management knowledge
area includes the following
tasks: Trace Requirements,
Maintain Requirements
(includes reuse), Prioritize
Requirements, Assess
Requirements Changes and
Approve Requirements.
BABOK 5.0
D Medium
D.This answer defines the
business analyst's role in
Conflict and Issue
Management Approval.
BABOK 5.5.4.2
D Medium
A.All these are activities
listed in BABOK 1.3
A Medium
B.Stakeholders may change
their mind about their change
request and withdraw it from
the process. BABOK 5.4.4
B Low
C.This is a guideline/tool
used to store and manage BA
information. It may be as
simple as a text document or
as complex as a dedicated
requirements management
tool. BABOK 5.1.5
C Medium
B.This is the correct list of
stakeholders that approve
B Medium
D.The Requirements Lifecycle
Management contains the
tracing, prioritization,
maintenance, change
assessment, and approval of
the requirements. It helps in
ensuring that the right people
are involved in developing,
understanding, and approving
the project requirements.
BABOK 5.0
D Medium
C.Acceptance criteria define
the requirements, outcomes,
or conditions that must be
met in order for a solution be
approved. BABOK 5.5.6 and
10.1
C Medium
A.Data Modeling is used to
identify data structures that
may be similar across the
enterprise in order to
facilitate reuse. BABOK 5.2.6
A Medium
C.The proposed change is an
input of Assess Requirements
Change. BABOK 5.4.3
C Medium
A.Designs change assessment
is the second output of this
task. BABOK 5.4.8
A Low
A.Functional decomposition
breaks down or "decomposes"
larger items into a size that is
manageable given the
objective for use. BABOK
5.1.6
A Low
D.The satisfy relationship
exists between an
implementation element and
the requirement(s) it is
satisfying, which is what the
scenario is describing. BABOK
5.1.4.2
D Low
B.There is no such element in
B the BABOK. Low
B.The list of requirement
approval stakeholders verifies
that the prioritized
requirements will deliver
value, negotiates to have the
prioritization changed based
on relative value from
organizational, customer and
end-user perspectives,
provides input relating to
technical dependencies,
allocates of requirements to
releases, verifies that the
prioritization is consistent
with legal and more BABOK
5.3.7
B Medium
C.Requirements can be
reused with the current
initiative, within similar
initiatives, within similar
departments and throughout
the organization. BABOK
5.2.1
C Medium
B.BABOK 6.4.6
B Low
A.As listed in BABOK 10.7.3.3
A Low
BABOK 9.5.2.3.
C Medium
D.Each core concept within
the BACCM is defined by the
other five; as such, no single
concept holds greater
importance over any other
concept. BABOK 2.1
D Medium
A.The BA will need
confidence in the information
so elicitation has to be
confirmed before it can be
used as a reliable input.
BABOK Figure 6.1.1
A Medium
B.This is one of the options
that may be considered to
reduce cycle time; the
question is asking for
"considerations" or elements.
All the other answers are
process analysis elements.
B High
A.BABOK 6.4.1
A Low
C.A balanced scorecard can
be used at multiple levels
within an organization.
BABOK 10.3.2
C Medium
D.A business goal is a
statement of a state or
condition that an
organization is seeking to
establish and maintain.
BABOK 6.2.4.1
D Medium
B.BABOK 10.29.3.5
B Low
D.BABOK 6.1.6 and 10.4
D Low
C.A concept model can be
used when stakeholders
perceive class diagrams to be
too technical and the
initiative needs to capture
large numbers of business
rules. BABOK 10.11.2
C Medium
A.A Work Breakdown
Structure is a tool to help
break down project scope.
"The WBS organizes and
defines the entire scope of
the project." BABOK Glossary
& 10.22.3.2
A High
A.A decision tree is a tool
contained within decision
analysis that will help
objectively identify the best
decision. Everyone will have
an opinion in this scenario!
BABOK 10.16.3.3
A High
D.BABOK 6.2.4.3
D Low
A."Business analysts may
develop a business case for
each potential change
strategy to support decision
making." BABOK 6.4.4.4
A Medium
A.BABOK 10.49.1
A Low
B.Macroeconomic factors are
a source of external
influence. BABOK 6.1.4.8
B Medium
D.As stated in the BABOK 1.2
D Low
C.This is not a stated
perspective. BABOK 1.2
C Low
D.A business case provides a
justification for a course of
action. BABOK 10.7.2
D Medium
A.BABOK 10.16.1 and 10.17.1
A Low
B.This statement does not
include a business outcome.
BABOK 6.2.4.1
B Medium
B.The intent of a mind map is
to capture information in a
way that applies structure
and logic to thoughts, ideas,
and information. BABOK
10.29.2
B Medium
C.Remember the SMART
acronym for defining
measurable objectives.
BABOK 6.2.4.1
C Medium
A.As stated in BABOK 2.2
A Low
A.The solution scope
identifies the new
capabilities the change will
deliver. BABOK 6.4.4
A Low
C Low
C.BABOK 10.46.2
C Low
A.This is not a stated factor.
BABOK 6.4.4.5
A Low
C.BABOK 10.17.3.1
C Low
C.SWOT outlines strengths,
weaknesses, opportunities,
and threats. As such, it could
be used to support a decision
regarding a change strategy.
BABOK 6.4.6
C Medium
C.BABOK 10.7.3.3
C Low
D.By performing strategy
analysis as the need is
identified, stakeholders can
decide whether to address
the need or not. BABOK 6.0
D Medium
A.BABOK 10.40.3.1
A Low
A Low
C.BABOK 6.1.8
C Low
B.BABOK 10.41.3.6
B Low
B.A business model canvas
describes how an enterprise
creates, delivers and
captures value and serves as
a blueprint for implementing
a strategy. BABOK 6.1.6 and
10.8
B Medium
A.The Business case is used to
assess constraints,
assumptions, and risks, and
recommend a solution.
BABOK 10.7.2
A Medium
D.This is a major and
complex endeavor. A
feasibility analysis is
warranted, especially given
the criticality of the
applications. 10.7.3.3.
D Medium
A.BABOK 10.19.1
A Low
D.Dollar rate adjustment is
invented and decision
analysis is a decision-making
technique.
D Medium
C.Though there are some
conventions that most
organizational charts follow
(e.g., a box), there is no
recognized standard.
C Low
D.Logical thinking is not
listed as an underlying
competency in the analytical
thinking and problem solving
category.
D Medium
D.The purpose of the Define
Change Strategy task is to
develop and assess
alternative approaches to the
change, and then select the
recommended approach."
BABOK 6.4.1
D Medium
D.This is not an effectiveness
measure of teamwork. BABOK
D 9.5.3.3 Low
D.BABOK 6.0
D Low
D.All of the limitations of this
model have to do with lack of
collaboration, shared
understanding, and unaligned
goals. Therefore, identifying
the "right" personnel to be
included in the project is the
critical success factor and the
right place to start. BABOK
10.6.4.2
D Medium
D.BABOK 10.20.3.5
D Low
B.BABOK Figure 7.0.2
B Low
D.Screen mockups are
considered design in the
BABOK (Table 2.5.1). Design
focuses on the solution.
BABOK 2.5
D Medium
B.BABOK 7.1.4.1
B Low
B.BABOK 10.23.1 and 10.12.2
B Low
C.BABOK Table 7.0.1
C Low
A.BABOK 7.3.2
A Low
B.BABOK 7.1.7
B Low
A.Capability models focus on
features or functions of an
enterprise or solution. BABOK
7.1.4.1
A Medium
C.BABOK 7.1.4.1
C Low
D.This should have been
considered while defining the
design options.
D Medium
D.The Specify and Model
requirements task is done in
this knowledge area. BABOK
Model 7.0.2
D Medium
A.These are all Analyze
Potential Value and
Recommend Solution
techniques. BABOK 7.6.6
A Medium
C.Though as a business
analyst you want to meet
your deadlines, time should
not be the main factor in
determining the level of
decomposition. BABOK
7.1.4.2
C Medium
B.BABOK 10.42.3.3
B Low
A.Modeling requirements
comes after elicitation
A activities. BABOK 7.1.3 Medium
D.BABOK 7.4.3 and Figure
D 7.4.1 Low
D.BABOK 7.1.3
D Low
C.BABOK 10.1.4.1
C Low
D.This 'tool' helps a BA
understand motivational
needs and has the least to do
with technology. Not
specifically mentioned in the
BABOK.
D Medium
A.Office productivity tools
and technology can be used
to document and track
information and artifacts.
BABOK 9.6.1.
A Medium
B.This is not one of the
Elements. The other element
is Assess Design Options and
Recommend Solutions. BABOK
7.6.4.4
B Medium
B.BABOK 7.1.2
B Low
B.BABOK 7.6.6 and 10.5
B Low
D.BABOK 7.5.4.3
D Low
B.Scope models are used to
describe the scope of analysis
or the scope of a solution.
BABOK 7.1.6 and 10.41
B Medium
C.This is the definition as
listed in BABOK 2.2
C Medium
A.BABOK 7.2.4.1
A Low
A Low
B.Cardinality refers to the
minimum and maximum
number of occurrences to
which an entity may be
related. BABOK 10.15.3.3
B Medium
D.BABOK Glossary
D Medium
A.A state diagram shows the
life cycle of an entity. BABOK
10.44.3.3
A Medium
D.Business rules should be
expressed independently of
implementation technology.
BABOK 10.9.3
D Medium
B.Non-functional
B Medium
C.Elicitation results contain
information of different
types, so it is natural to
expect that different types of
requirements might be
specified at the same time.
BABOK 7.1.4.3
C Medium
D.These describe a decision
branch in an activity
diagram. BABOK Figure
10.35.3
D Medium
B.BABOK Figure 7.3.1
B Low
C.This is a complete sentence
that meets all the
characteristics of a good
C Medium
D.This not a consideration for
acceptance and evaluation
criteria. BABOK 10.1.3
D Medium
D.Verifying requirements
helps ensure requirements
meet the necessary standard
of quality to allow them to be
used effectively to guide
further work. BABOK 7.2.1
D Low
A.BABOK 7.5.7
A Medium
C.Functional requirements
analysis is an invented
answer. The others are listed
in the BABOK 7.1.6
C Medium
C.BABOK 10.39.1
C Medium
C.An activity diagram utilizes
unified modeling language
(UML). BABOK 10.35.3
C Low
C.BABOK 10.47
C Low
A.BABOK 7.2.1
A Low
B.BABOK 7.2.6 and 10.28
B Low
B.BABOK 7.6.1 and Figure
7.6.1
B Low
C Low
A.BABOK 7.3.6
A Low
B.Prototypes assist
stakeholders in visualizing
the appearance and
capabilities of a planned
solution. This will help the
stakeholders understand the
complex requirements and
provide feedback. BABOK
7.1.6 and 10.36
B Medium
B.BABOK 8.2.2
B Low
D.Value attributes
decompose the value
proposition into its
constituent part which are
described as qualities of the
solution vs. the solution as a
whole. BABOK 10.1.3.1
D Medium
D.BABOK 10.28.3
D Low
C.The solution component is
obsolete and next to
impossible to maintain.
BABOK 8.5.4.2
C Medium
B.BABOK 8.2.4.3
B Low
A.Maurice and his team need
requirements that have been
analyzed and appraised to
deliver business value and
support the goals and
objectives. BABOK 8.1.5
A Medium
C.This is mainly true for a
COTS application. BABOK
8.5.4.2
C Low
B.BABOK 8.2.4.1
B Low
D.This is not true.
Benchmarking is not
innovative.
D Low
B.Raising the issue and
making a recommendation
are good behavioral traits for
a BA. And, making
recommendations is a central
tenet of business analysis.
BABOK 9.2.1.1 and 9.2.1.2
B Medium
C.While valid, quality metrics
must also be reliable and
timely. BABOK 10.28.3.3
C Medium
B.BABOK 8.3.6, 8.4.6 and
B 10.26 Low
B.This approach will identify
root cause and issues that
contribute to the creation of
the ineffective results.
BABOK 8.3.4.2
B Medium
D.BABOK 8.1.4.2
D Low
B.Complaint data would first
have to be mined and then
the source could be identified
through analysis of business
rules. BABOK 8.3.6
B Medium
C.BABOK 8.3.5
C Low
A.BABOK 8.4.7
A Low
A.BABOK Chapter 8
Introduction
A Low
C.Sunk cost is not a factor to
be considered, since the
money has been spent and
cannot be recovered. BABOK
8.5.4.2
C Medium
B.BABOK 8.1.2
B Low
A.BABOK 8.3.4.3
A Low
D.BABOK 8.2.4.4
D Low
C.BABOK 8.2.3
C Low
D.BABOK 8.4.5
D Low
A.BABOK 10.40.3.2
A Low
A.BABOK 8.2.7
A Low
C.BABOK 8.2.5
C Low
B.Beginning a SWOT analysis
with opportunities and
threats sets the context to
identify relevant internal
strengths and weaknesses.
BABOK 10.46.3
B Medium
C.BABOK 8.4.4.3
C Medium
C.BABOK 8.4.4.2
C Medium
C.BABOK 8.0
C Medium
A.BABOK 8.2.6 and 10.40
A Medium
A.BABOK 8.1.3
A Medium
A.This is not listed as a
technique for analyzing
A performance measures. Medium
A.BABOK 8.4.4.1
A Medium
C.This reiterates "b" but adds
the enterprise goals and
objectives which is a more
comprehensive answer.
Understanding potential
value doesn't end here
though! BABOK 8.2.2
C Medium
D.Made up answer. BABOK
10.5.3
D Medium
B.BABOK 10.30.2
B Medium
C.This is not a technique that
is used when measuring
solution performance. BABOK
8.1.6
C Medium
B.These are all the elements
contained within Assess
Enterprise Limitations that
would be extremely helpful
when assessing this solution.
They are all pieces of the
puzzle in that they would
each provide different but
valuable information about
this significant change.
BABOK 8.4.4
B High
B.BABOK 8.3.2
B Low
D.BABOK 8.4.1
D Low
C.BABOK 8.1.3
C Low
A.BABOK 8.1.7
A Medium
A.BABOK 8.2.1
A Medium
C.BABOK 8.1.3
C Medium
B.Accurate. Risk
management's purpose is to
identify areas of uncertainty
that could negatively affect
the value of a solution.
BABOK 10.38.1
B Low
A Medium
A.BABOK 8.5.4.2
A Medium
B.BABOK 10.16.2
B Medium
C.BABOK 10.9.3.2
C Low
D.BABOK 10.42.3
D Low
B.State modeling describes
and analyzes the various
possible states of an entity
within a system, including ow
that entity changes from one
state to another and what
can happen to the entity
when it is in each state.
BABOK 10.44.1
B Medium
B.BABOK 10.50.2
B Low
B.Operative rules are rules
that the organization chooses
to enforce as a matter of
policy. BABOK 10.9.3.2
B Medium
A.BABOK 10.18.4.2
A Low
C.This is not a listed
technique related to this task
in the BABOK. BABOK 7.1.4.1
C Medium
A.Brainstorming is used to
identify potential benefits of
the requirements in a
collaborative manner. BABOK
10.5.2
A Medium
A.User stories promote
additional conversations
between stakeholders to
ensure understanding of the
functionality they represent;
acceptance criteria is also
elicited to capture non-
functional requirements
associated with that
functionality. BABOK 10.48.2
A Medium
B.BABOK 10.19.3.1
B Low
C.BABOK 10.45.1
C Low
D.A scribe is not a necessity
in the focus group technique.
D Low
B.BABOK 10.15.3.2
B Low
B.BABOK 10.21.2
B Low
B.BABOK 10.27.2
B Low
C.This technique may lead to
a false trail and/or dead-end
conclusion when dealing with
complex issues. BABOK
10.40.4.2
C Medium
A.BABOK 10.4.2
A Low
A."Sink" is another name for
external agent (aka
externals, entity, source).
BABOK 10.13.3.1
A Medium
A.Agile is not considered a
methodology, but an
A approach or "perspective." Medium
C.BABOK 10.19.3.1
C Low
B.Non-functional
B Medium
B.BABOK 10.32.3.1
B Low
C.Though there are some
conventions that most
organizational charts follow
(e.g., a box), there is no
recognized standard.
C Medium
D.BABOK 10.35.3
D Low
C.Primarily helpful only for
evaluating the current state,
via review of as-is
documentation. This is a new
opportunity and current state
does not exist. BABOK
10.18.2
C Medium
C.BABOK 10.21.2
C Medium
C.BABOK 10.33.1
C Medium
C.This is a more informal
review and can be performed
whenever a reviewer has
time. BABOK 10.37.2.2
C Medium
A.BABOK 10.50.3.3
A Medium
A.BABOK 10.31.2
A Medium
A.Another name for
behavioral business rule.
A BABOK Glossary page 441 Medium
B.Close-ended questions
because the analysis report
requires numerical
coefficients. BABOK 10.45.1
B Low
employed appraisal
10.31.3.1
C Medium
D.BABOK 10.38.3.4
D Low
A.BABOK 10.50.3.2
A Medium
A.The human interaction
element is a key to using Five
Whys which is "...one of the
simplest facilitation tools to
use when problems have a
human interaction
component." BABOK 10.40.3.2
A Medium
C.BABOK 10.17.3.1
C Medium
B.BABOK 10.45.1
B Medium
A Medium
B.This technique is not
innovative it seeks best
practices in competitors'
organization. BABOK 10.4.4
B Medium
D.BABOK 9.3.4
D Low
A.BABOK 9.3.1 and 9.3.3
A Medium
D.This is a lose-lose
proposition. BABOK 9.5.4.
D Low
A.BABOK 9.4.1 Oral
communication is synonym
for "verbal" communication.
A Medium
C.This ensures you reach all
learning styles. BABOK
9.5.5.3
C Low
D.This is a BABOK theme,
adjusting to your audience.
BABOK 9.4.3.3
D Medium
C."The ability to apply an
understanding of one tool and
similar tools" is listed as an
effectiveness measure of this
underlying competency.
BABOK 9.6.2.3
C Medium
A.BABOK 9.3.3.1
A Medium
B.BABOK stresses need to
enforce discipline, structure
and ground rules for the
meeting. BABOK 9.5.1.3
B Medium
C.Ice-breakers help the team
begin "forming" which is the
first stage of Tuckman's
model of team development.
C Medium
B.These are all relationship
issues. It is expected that the
BA is conversant in common
sense if not in particular
management theories. The
alternative answers will
create adverse reactions.
NOTE: McGregor is not in the
BABOK, but is a widely-
enough held theory that a
CBAP or CCBA candidate
might be expected to know.
BABOK 9.5.2.
B Medium
D.These are all categories of
Underlying Competencies.
BABOK 9.0
D Medium
A.BABOK 9.1.2
A Low
B.Action plans, short and
long-term goals, and
prioritization of tasks are all
listed as techniques for
organization. BABOK 8.2.2
B Medium
B.A effectiveness measure
according to the BABOK is
communicating an issue's
important points in a calm
and rational manner. BABOK
9.4.1.3
B Medium
A."Effectively resolving
conflict" is listed as one of
the effectiveness measures of
teamwork. BABOK 9.5.3.3
A Medium
B.BABOK 9.1.3 Measures of
effective creative thinking
include "exploring changes to
existing concepts and ideas
and exploring concepts and
ideas that are new."
B Medium
and technology include word
processing and presentation
programs, presentation
software, spreadsheets,
communication tools,
collaboration and knowledge
management tools, and
hardware. BABOK 9.6.1
A Medium
B.The ability to select the
most appropriate tool to
meet the needs of the
audience is a base in all
business analysis tools and
technology core
competencies. BABOK
9.6.1.3; 9.6.2.3; 9.6.3.3
B Medium
A.BABOK 9.3
A Low
C.BABOK 9.3.2.3
C Low
B.This is an underlying
category. BABOK 9.1.4
B Medium
longer.
D Medium
C.BABOK 9.4 Interaction skills
represent their own
competency category apart
from communication.
C Medium
D.Highest level, after
esteem. No BABOK page
covers this. It is assumed that
people should know this
theory to be effective BAs.
D Medium
D.This 'tool' helps a BA
understand motivational
needs and has the least to do
with technology. Not
specifically mentioned in the
BABOK.
D Medium
C.Not expressly in the
BABOK, but an example of a
general knowledge teamwork
or leadership-type question.
BABOK 9.5.3
C Medium
and technology can be used
to document and track
information and artifacts.
BABOK 9.6.1.
A Medium
C."Reduced resistance to
necessary changes" is listed
as one of the effectiveness
measures. BABOK 9.5.2.3
C Medium
C.BABOK 9.1.5.1
C Low
B.Plus, the BABOK spells out
'the success of the workshop
is highly dependent on the
expertise of the facilitator
and knowledge of the
participants.' BABOK 9.23.4.
B Medium
A.These are the phases in
Tuckman's theory of team
development. Not expressly
in the BABOK, but an
example of a teamwork or
leadership-type question.
BABOK 9.5.3.
A Medium
BABOK 9.5.2.3.
C Medium
D.This is not an effectiveness
measure of teamwork. BABOK
9.5.3.3
D Medium
B.Interaction skills listed in
the BABOK include
facilitation, leadership and
influencing, teamwork,
negotiation and conflict
resolution, and teaching.
BABOK 9.5
B Medium
C.This is a general knowledge
answer.
C Low
A.BABOK 9.1.2
A Low
D. Logical thinking is not
listed as an underlying
category.
D Medium
B.BABOK 9.5.4.1
B Low
C."Generating and
productively considering new
ideas" is a stated
effectiveness measure of
creative thinking. BABOK
9.1.1.3
C Medium
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Chapter Name per BABoK

For the above Scenario, please answer question 1 of 2

What sort of assessment are you able to perform?

To complete the assessment, you gather information

Which statement best describes the plan business analysis

You are a business analyst in Dubai working on a project

James is a business analyst who has gathered requirement

Adam is the lead business analyst in a data strategy

Jennifer who is working on defining design options,

A relationship-oriented organization with several

For the above Scenario, please answer question 1 of 2

What's the BA's next logical step?

Jesse decided to administer a survey to stakeholder groups

Who in an organization would be most interested in re-

Carla and her team have identified and defined the

What characteristic of a quality requirement is missing in

You have been assigned to specify requirements as a brief

The early identification of interfaces provides context for

The hallmarks of DC Computers have been customization

Lately though, mergers in the industry, such as between

The CIO raises some good points about the current

To help in understanding the situation and to provide

The concerns expressed by the CIO can be best summarized

Padma and her team are ensuring all requirements work in

What are the key elements in a process model?

Clair is wrapping up a brainstorming session. Which of the

You are the business analyst for a process improvement

You just created stakeholder and solution requirements.

Which of the following is an input to plan business analysis

For the above Scenario, please answer question 1 of 3

What might Melissa cite as an additional benefit of the

Congratulations! Melissa's recommendation was accepted.

What is the purpose of the information management

The volume of work items to be completed sometimes

What type of requirements relationship exists when a

Many planning methods fit somewhere along a continuum

Delivery sales have been decreasing by 5% year-over-

For the above Scenario, please answer question 1 of 3

It appears all companies are experiencing similar decreases

What does RACI stand for?

Not every process analyzed will be transformed by a

Which techniques are used to Validate Requirements?

What is the purpose of assessing requirement changes?

Which is NOT a true statement regarding the role of a

Requirements may be related to each other in several ways

Ben's Bikes is a rapidly growing seller of bicycles, parts,

Each business customer has to be set up with a contact

The contacts can work out of one location or many. And

A decision has been made to create a new Order Processing

After the initial set of requirements has been approved,

The lead business analyst planned an event to analyze the

Maritza is a BA on a data strategy project. Artifacts such as

Which of the following are NOT types of estimation?

Stakeholders' attitudes can positively or negatively impact

When preparing for requirements elicitation, what are the

Kyle is a BA negotiating a service level agreement with a

Alexis performed an enterprise readiness assessment

For the above Scenario, please answer question 1 of 2

The BA, serving as facilitator, encounters a situation such