Scribd
Upload
89 views21 pages

Detrack Driver Guide

The document is a driver guide for the Detrack delivery and collection management system. It provides step-by-step instructions for drivers to complete various tasks in the app such as capturing signatures, photos, and delivery/collection statuses. It also explains how drivers can view assigned jobs, transfer jobs, and search for deliveries by barcode. The guide aims to help drivers efficiently use Detrack's features.

Uploaded by

AprilHan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
89 views21 pages

Detrack Driver Guide

The document is a driver guide for the Detrack delivery and collection management system. It provides step-by-step instructions for drivers to complete various tasks in the app such as capturing signatures, photos, and delivery/collection statuses. It also explains how drivers can view assigned jobs, transfer jobs, and search for deliveries by barcode. The guide aims to help drivers efficiently use Detrack's features.

Uploaded by

AprilHan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 21

Detrack

Driver Guide


Detrack Driver Guide

1. DELIVERIES

1.1 How To Capture Signature For Delivery



1.2 How To Remove Signature For Delivery

Ó 2017 Detrack Systems Pte. Ltd. 1


Detrack Driver Guide

1.3 How To Capture Photo Proof For Delivery




1.4 How To Remove Photo Proof For Delivery

Ó 2017 Detrack Systems Pte. Ltd. 2


Detrack Driver Guide

1.5 How To View Delivery Items




1.6 How To Reject Delivery Item

Ó 2017 Detrack Systems Pte. Ltd. 3


Detrack Driver Guide

1.7 How To Un-reject Delivery Item




1.8 How To Take Photo Proof For Delivery Item

Ó 2017 Detrack Systems Pte. Ltd. 4


Detrack Driver Guide

1.9 How To Remove Photo Proof For Delivery Item




1.10 How To Write A Note For A Delivery

Ó 2017 Detrack Systems Pte. Ltd. 5


Detrack Driver Guide

1.11 How To Submit Delivered Status




1.12 How To Submit Failed Delivery Status

Ó 2017 Detrack Systems Pte. Ltd. 6


Detrack Driver Guide

1.13 How To Call Recipient




1.14 How To Start GPS Navigation To Delivery Location



* Please note that phone has to grant permission to the Detrack app to allow locations and GPS
access.

Ó 2017 Detrack Systems Pte. Ltd. 7


Detrack Driver Guide

1.15 How To Resend A Wrongly Sent / Failed POD Status




The driver can always override the delivery status for any delivery that happens on the same day.
All they have to do is to click on the same delivery on the driver’s Detrack App, capture and re-
submit the POD. The system will capture and reflect the latest POD status.

Ó 2017 Detrack Systems Pte. Ltd. 8


Detrack Driver Guide

1.16 How To Transfer Job From Driver To Driver



Driver 1 (Initiating Transfer)



Driver will receive a push notification that there are incoming jobs or he can check for new
incoming jobs following the steps below.

Driver 2 (Receiving Transfer Request)

Ó 2017 Detrack Systems Pte. Ltd. 9


Detrack Driver Guide



* Note that for transferred jobs, receiving drivers must accept all or none.

1.17 How to Grab Jobs From Marketplace

Drivers will receive a push notification when there are incoming job offers. He can also check and
grab jobs available on the marketplace following the steps below.

Ó 2017 Detrack Systems Pte. Ltd. 10


Detrack Driver Guide

1.18 How To Capture Mass POD




1.19 How To Scan Individual Item Barcode

Ó 2017 Detrack Systems Pte. Ltd. 11


Detrack Driver Guide

1.20 How To Re-attempt Failed Delivery Job




1.21 How To Scan Barcodes To Search For A Specific Delivery

Ó 2017 Detrack Systems Pte. Ltd. 12


Detrack Driver Guide

2. COLLECTIONS

2.1 How To Capture Signature For Collection



2.2 How To Remove Signature For Collection

Ó 2017 Detrack Systems Pte. Ltd. 13


Detrack Driver Guide

2.3 How To Capture Photo Proof For Collection




2.4 How To Remove Photo Proof For Collection

Ó 2017 Detrack Systems Pte. Ltd. 14


Detrack Driver Guide

2.5 How To View Collection Items




2.6 How To Reject Collection Item

Ó 2017 Detrack Systems Pte. Ltd. 15


Detrack Driver Guide

2.7 How To Un-reject Collection Item




2.8 How To Take Photo Proof For Collection Item

Ó 2017 Detrack Systems Pte. Ltd. 16


Detrack Driver Guide

2.9 How To Remove Photo Proof For Collection Item




2.10 How To Write Note For Collection

Ó 2017 Detrack Systems Pte. Ltd. 17


Detrack Driver Guide

2.11 How To Submit Collected Status




2.12 How To Submit Failed Collection Status

Ó 2017 Detrack Systems Pte. Ltd. 18


Detrack Driver Guide

2.13 How To Call Sender




2.14 How To Start GPS Navigation To Collection Location



* Please note that phone has to grant permission to the Detrack app to allow locations and GPS
access.

Ó 2017 Detrack Systems Pte. Ltd. 19


Detrack Driver Guide

2.15 How To Resubmit A Wrongly Sent / Failed Collection Status




The driver can always override the collection status for any collection that happens on the same
day. All they have to do is to click on the same collection on the driver’s Detrack App, capture and
re-submit the POD. The system will capture and reflect the latest POD status.


Please visit Detrack tutorial page at http://www.detrack.com/tutorials/ to learn more about
Detrack and its functionality.

We hope you will enjoy using Detrack. For additional help, just drop us an email at
[email protected].

Website: http://www.detrack.com

Detrack Systems Pte. Ltd.


61 Kaki Bukit Ave 1 #04-34
Shun Li Ind Park S(417943)

Ó 2017 Detrack Systems Pte. Ltd. 20

You might also like