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HP Omen User Guide

Omen user guide

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0% found this document useful (0 votes)

293 views102 pages

HP Omen User Guide

Omen user guide

Uploaded by

Thanos Santon

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

You are on page 1/ 102

OMEN by HP 15 Laptop PC

Maintenance and Service Guide

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.
DTS, the Symbol, & DTS and the Symbol
together are registered trademarks, and DTS
Sound is a trademark of DTS, Inc. © DTS, Inc. All
Rights Reserved. Intel and Celeron are
trademarks of Intel Corporation in the U.S.
and other countries. SD Logo is a trademark of
its proprietor.

The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.

First Edition: May 2018

Document Part Number: L31592–001

Product notice

This guide describes features that are common

to most models. Some features may not be
available on your computer.

Not all features are available in all editions of

Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.

iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

v
vi Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................ 11

Right side ............................................................................................................................................................. 11
Left side ............................................................................................................................................................... 12
Rear ...................................................................................................................................................................... 13
Display ................................................................................................................................................................. 15
Keyboard area ...................................................................................................................................................... 16
TouchPad ........................................................................................................................................... 16
Lights ................................................................................................................................................. 17
Button ................................................................................................................................................ 18
Special keys ....................................................................................................................................... 19
Action keys ........................................................................................................................................ 20
Bottom ................................................................................................................................................................. 21
Labels ................................................................................................................................................................... 21

3 Illustrated parts catalog .............................................................................................................................. 23

Computer major components .............................................................................................................................. 24
Display assembly subcomponents ...................................................................................................................... 27
Miscellaneous parts ............................................................................................................................................. 28

4 Removal and replacement preliminary requirements ..................................................................................... 30

Tools required ...................................................................................................................................................... 30
Service considerations ......................................................................................................................................... 30
Plastic parts ....................................................................................................................................... 30
Cables and connectors ...................................................................................................................... 30
Drive handling ................................................................................................................................... 31
Grounding guidelines ........................................................................................................................................... 32
Electrostatic discharge damage ........................................................................................................ 32
Packaging and transporting guidelines .......................................................................... 33
Workstation guidelines ................................................................................ 33

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 35

Component replacement procedures .................................................................................................................. 35
Base enclosure .................................................................................................................................. 35
Hard drive (HDD) ................................................................................................................................ 38

vii
Solid-state drive (SSD) ...................................................................................................................... 40
Memory modules ............................................................................................................................... 41
WLAN module .................................................................................................................................... 43

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 45
Component replacement procedures .................................................................................................................. 45
Battery ............................................................................................................................................... 46
Speakers ............................................................................................................................................ 47
Smart card board ............................................................................................................................... 48
Fans ................................................................................................................................................... 49
Power connector cable ...................................................................................................................... 52
Audio board ....................................................................................................................................... 53
USB board .......................................................................................................................................... 54
System board .................................................................................................................................... 55
Heat sink ............................................................................................................................................ 58
TouchPad board ................................................................................................................................. 60
Power button board .......................................................................................................................... 62
Display assembly ............................................................................................................................... 64
Keyboard/top cover ........................................................................................................................... 71

7 Using Setup Utility (BIOS) ............................................................................................................................. 72

Starting Setup Utility (BIOS) ................................................................................................................................ 72
Updating Setup Utility (BIOS) .............................................................................................................................. 72
Determining the BIOS version ........................................................................................................... 72
Downloading a BIOS update .............................................................................................................. 73

8 Using HP PC Hardware Diagnostics ................................................................................................................ 74

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 74
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 74
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 75
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 75
Installing HP PC Hardware Diagnostics Windows ............................................................................. 75
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 75
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 76
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 76
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 76
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 76
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 77
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 77

viii
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 77
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 77
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 77

9 Specifications .............................................................................................................................................. 79

10 Backing up, restoring, and recovering ......................................................................................................... 80

Using Windows tools ........................................................................................................................................... 80
Creating HP Recovery media (select products only) ........................................................................................... 80
Using HP Recovery Manager to create recovery media .................................................................... 81
Before you begin ............................................................................................................. 81
Creating the recovery media ........................................................................................... 81
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 82
Restoring and recovery ........................................................................................................................................ 82
Restoring, resetting, and refreshing using Windows tools .............................................................. 82
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 82
Recovering using HP Recovery Manager ........................................................................................... 82
Recovering using the HP Recovery partition (select products only) ................................................ 83
Recovering using HP Recovery media ............................................................................................... 83
Changing the computer boot order ................................................................................................... 84
Removing the HP Recovery partition (select products only) ............................................................ 84

11 Power cord set requirements ...................................................................................................................... 85

Requirements for all countries ............................................................................................................................ 85
Requirements for specific countries and regions ................................................................................................ 86

12 Recycling .................................................................................................................................................. 88

Index ............................................................................................................................................................. 89

ix
x
1 Product description

Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP–
Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0
Graphics with Graphics with Graphics with Graphics with
NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0
(GeForce GTX (GeForce GTX (GeForce GTX (GeForce GTX
1070) 1060) 1050 Ti) 1050)

Product Name OMEN by HP 15 Laptop PC √ √ √ √

Model Number (Service

Tag Down): 15-
dc0000~15-dc0999

CTO Model: 15t-dc000

Processor Intel® 8th generation √ √ √ √

Intel Core® i7 Processors

Intel Core i7-8750H (2.2

GHz, turbo up to 4.1 GHz),
2666 MHz/9 MB L3, Hexa
core, TDP 45 W

Intel 8th generation Intel √ √ √

Core i5 Processors

Intel Core i5-8300H (2.3G

Hz, turbo up to 4.0 GHz),
2666 MHz/8 MB L3, Quad
core, TDP 45 W

Chipset Intel HM370 √ √ √ √

Graphics Supports HD decode, √ √ √ √

DX11, and HDMI

Supports Optimus √ √

Supports GPS (GPU √ √ √ √

Performance Scaling)

Supports G-Sync (Internal √ √

and External)

Limited to N17E GPU

Supports Virtual Reality √ √

(VR)

Oculus VR rule: >= 8 GB

memory + >= 512 GB
storage + Win OS + GTX
1070/GTX 1060 only

Mixed Reality ready √ √ √ √

Minimum hardware
configuration rules for
enabling MR ready: CPU:
Hybrid GPU: Core-i5 or
greater Discrete GPU:

1
Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP–
Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0
Graphics with Graphics with Graphics with Graphics with
NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0
(GeForce GTX (GeForce GTX (GeForce GTX (GeForce GTX
1070) 1060) 1050 Ti) 1050)

Core-i5 or greater
Graphics: Discrete: Nvidia
GTX 1050 or greater
Display: HDMI 1.4/Display
Port 1.2 or greater
Memory: 8GB DDR4 or
greater Storage: >10GB
additional free space
Windows Display Driver
Model (WDDM) 2.2
required for supporting
MR ready

Internal Graphics:

Intel UHD Graphics 630 √ √

Discrete Graphics:

NVIDIA N17E-G2 (GeForce √

GTX 1070) Max-Q with up
to 8192 MB of dedicated
video memory (256 Mx32
GDDR5 8 Gbps x 8 PCs, 1.5
V/8 Gbps)

Support G-Sync only.

Limited to FHD 144
Hz/UHD 60 Hz panel/
Core-i7 CPU.

NVIDIA N17E-G1 (GeForce √

GTX 1060) with up to
6144 MB of dedicated
video memory (256 Mx32
GDDR5 8 Gbps x 6 PCs, 1.5
V/8 Gbps)

Support G-Sync only

Limited to FHD 144
Hz/UHD 60 Hz panel/
Core-i7 CPU.

NVIDIA N17E-G1 (GeForce √

GTX 1060) with up to
3072 MB of dedicated
video memory (128 Mx32
GDDR5 8 Gbps x 6 PCs, 1.5
V/8 Gbps)

Support Non-G-Sync only,

limited to FHD 60Hz
panel , Bridge Hynix A die/
Micron B die 256 Mx32
1.5(5) V 8 Gbps / 1.35 V 7
Gbps onto GDDR5 256
Mx32 1.5 V 7 Gbps.

Hybrid Graphics:

2 Chapter 1 Product description

NVIDIA N17P-G1 (GeForce √

GTX 1050 Ti) with up to
4096 MB of dedicated
video memory (256 Mx32
GDDR5 7 Gbps x 4 PCs, 1.5
V/7 Gbps)

Support Non-G-Sync only

NVIDIA N17P-G0 (GeForce √

GTX 1050) with up to
4096 MB of dedicated
video memory (256 Mx32
GDDR5 7 Gbps x 4 PCs, 1.5
V/7 Gbps)

Support Non-G-Sync only

NVIDIA N17P-G0 (GeForce √

GTX 1050) with up to
2048 MB of dedicated
video memory (128 Mx32
GDDR5 7 Gbps x 4 PCs, 1.5
V/7 Gbps)

Support Non-G-Sync only

Panel FHD WLED AntiGlare √ √ √

(1920x1080) slim-flat
15.6 in (3.2mm) UWVA, 45% CG,
60Hz, eDP, narrow bezel ,
typical brightness: 220
nits

FHD WLED AntiGlare √ √ √ √

(1920x1080) uslim-flat
(2.6mm) UWVA, 72% CG,
144Hz, eDP+PSR, G-Sync
supportable, narrow
bezel , typical brightness:
300 nits

15.6" UHD WLED √ √ √ √

AntiGlare (3840x2160)
uslim-flat (2.6mm) UWVA,
72% CG, 60Hz, eDP+PSR,
G-Sync supportable,
narrow bezel , typical
brightness: 340 nits

15.6" FHD (1920x1080) √ √ √

Anti-Glare WLED UWVA 45
220 eDP ultraslim 60Hz
PRC/KOR, narrow bezel

15.6" UHD (3840x2160) √ √ √ √

Anti-Glare WLED UWVA 72
340 eDP 1.3+PSR
ultraslim 60Hz PRC/KOR,
narrow bezel

3
Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP–
Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0
Graphics with Graphics with Graphics with Graphics with
NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0
(GeForce GTX (GeForce GTX (GeForce GTX (GeForce GTX
1070) 1060) 1050 Ti) 1050)

Microsoft HDR Streaming √ √

Capable

Brightness: >= 300nits /

Color depth: 8 bits / iGPU
10-bit HW Decode

Memory 4096MB (4096MB x 1) √ √ √ √

Supports up to 16.0 8192 MB (8192 MB x 1) √ √ √ √

GB maximum
system memory 12288 MB (8192 MB x1 √ √ √ √
+ 4096 MB x1)
Two SODIMM slots -
customer 16384 MB (16384 MB x 1 √ √ √ √
accessible/ or 8192 MB×2 )
upgradeable
32768 MB (16384 MB x 2) √ √ √ √
DDR4-2666 Dual
Channel Support

Hard Drives Support all 7 mm/7.2 √ √ √ √

mm/9.5 mm, SATA 2.5"
HDDs - customer
accessible/upgradeable
(share the same bracket)

Support M.2 PCIe/SATA

SSD - customer
accessible/upgradeable

Support SSD+HDD -
customer accessible/
upgradeable

Accelerometer / HDD
protection support

Single HDD √ √ √ √
configurations:

1 TB (7200) 9.5 mm/7.2

PCIe NVMe TLC M.2 SSD: √ √ √ √

256 GB

512 GB

Dual Storage
Configurations:

128 GB PCIe NVMe TLC M. √ √ √ √

2 SSD + 1 TB (7200) 9.5
mm/7.2 mm HDD

256 GB PCIe NVMe TLC M. √ √ √ √

2 SSD + 1 TB (7200) 9.5
mm/7.2 mm HDD

4 Chapter 1 Product description

512 GB PCIe NVMe TLC M. √ √ √ √

2 SSD + 1 TB (7200) 9.5
mm/7.2 mm HDD

256 GB PCIe NVMe TLC M. √ √ √ √

2 SSD + 2 TB (5400) 9.5
mm/7.2 mm HDD

Intel Optane (3D Xpoint) √ √ √ √

Solution PCIe Gen3x2 M.
2 SSD:

16 GB (Optane MEM) + 1
TB (7200) 9.5 mm/7.2
mm HDD

Audio and video HP Wide Vision HD √ √ √ √

Camera - indicator LED,
USB 2.0, HD BSI sensor,
f2.0, WDR, 88° WFOV

Dual array digital

microphone with
appropriate beam-
forming, echo-
cancellation, noise-
suppression software

720p by 30 frames per

second

BANG & OLUFSEN audio √ √ √ √

with OMEN Audio Control
Panel

Support HP Audio Boost

2.0 (with discrete
amplifier)

Support Headphone X

Dual speakers

Ethernet Integrated 10/100/1000 √ √ √ √

NIC

Wireless Integrated Wireless √ √ √ √

options with dual
antennas (M.2/PCIe):

Realtek RTL8822BE
802.11 ac 2x2 WiFi + BT
4.2 Combo Adapter (MU-
MIMO supported)

Integrated Wireless √ √ √ √
options with dual
antennas (M.2/MIPI/
BRI):

5
Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP–
Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0
Graphics with Graphics with Graphics with Graphics with
NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0
(GeForce GTX (GeForce GTX (GeForce GTX (GeForce GTX
1070) 1060) 1050 Ti) 1050)

Intel Dual Band Wireless-

AC 9560 802.11 AC 2x2
WiFi + BT5 Combo
Adapter (non-vPro) (MU-
MIMO supported)

Compatible with Miracast- √ √ √ √

certified devices

Internal card One M.2 slot for WLAN √ √ √ √

expansion
One M.2 slot for SSD

Ports Hot Plug / Unplug and √ √ √ √

auto detect for correct
output to wide-aspect vs.
standard aspect video

HP Smart Plug AC adapter

(4.0 mm barrel)

Headphone/microphone
combo jack

Microphone-in

High-definition
multimedia interface
(HDMI) v2.0 supporting:
up to 4096x2160 @ 60 Hz
with HDCP 2.2

Mini Display Port

RJ-45 / Ethernet

AC Smart Pin adapter plug

USB 3.0 ports √ √ √ √

3 (1 on the left side ; 1 on

the right side; 1 on the
rear side)

Support HP Sleep &

Charge (rear port only)

USB Type-C ports √ √ √ √

1x USB 3.1 Gen 2 with √ √

Thunderbolt™ Gen 3
technology (on the rear
side)

1x USB 3.1 Gen 1 (on the √ √

rear side)

Support data transfer √ √ √ √

Support Display Port 1.2

out up to 4096x2304
(60Hz)

6 Chapter 1 Product description

Support HP Sleep &

Charge

Support Display Port 1.2 √ √ √ √

out up to 4096x2304
(60Hz)

Support HP Sleep & √ √ √ √

Charge

Intel Thunderbolt 3 SP √ √
design

External media HP 2-in-1 multiformat √ √ √ √

cards Digital Media Reader Slot
with push-push
technology. Reads data
from and writes data to
digital memory cards
such as micro SD/SDHC/
SDXC.

Keyboard/pointing Full-size backlit 3-coat √ √ √ √

devices paint island-style
keyboard with numeric
key pad, 2-zone lighting,
Dragon Red with red
backlight

Full-size backlit 3-coat

paint island-style
keyboard with numeric
key pad, 4-zone lighting,
white with RGB backlight

Special highlight for

WASD keys, support 26-
key NKRO Anti-Ghosting
keys

TouchPad requirements:

TouchPad with image

sensor

Multitouch gestures
enabled (2-finger scroll,
pinch, rotate, 2-finger
click, 3-finger flick)

Support for modern

trackpad gestures

Taps enabled as default

Power 4 cell polymer battery - √ √ √ √

requirements 70 Whr (4550 mAh)

3 cell polymer battery - √ √

52.5 Whr (4550 mAh)

7
Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP–
Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0
Graphics with Graphics with Graphics with Graphics with
NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0
(GeForce GTX (GeForce GTX (GeForce GTX (GeForce GTX
1070) 1060) 1050 Ti) 1050)

Support battery fast √ √ √ √

charge

Barrel type AC adapters:

135 W AC adapter with √

power cords

150 W AC adapter with √

power cords

200 W AC adapter with √ √

power cords

Duckhead with power

cord:

1 M premium power cord √ √

with sticker label (C5) -
Black

For adapter <= 90 W, and

worldwide except Japan

1 M premium power cord √ √

with sticker label (C13) -
Black

For adapter >= 200 W

Security Trusted platform module √ √ √ √

(TPM) 2.0

Mini security cable lock

Operating system Preinstalled: √ √ √ √

Windows 10

Windows 10 Pro √ √ √ √

For developed market

(ML)

Windows 10 Home ML √ √ √ √

Windows 10 Home Plus √ √ √ √

i7 + >4 GB, or, any CPU +

>=1080 p screen + >=8 GB

For emerging market

(EM/SL)

Windows 10 Home EM/SL √ √ √ √

Windows 10 Home Plus √ √ √ √

EM/SL

i7 + >4 GB, or, any CPU +

>=1080 p screen + >=8 GB

8 Chapter 1 Product description

For China Market:

CPPP Windows 10 Home √ √ √ √

High End China Language
Edition

i7 + > 4GB, or, Any CPU +

>=1080p screen + >=8GB

CPPP Windows 10 Home √ √ √ √

China Language Edition

i7 + > 4GB, or, Any CPU +

>=1080p screen + >=8GB

For India Market:

Windows 10 Home EM/SL √ √ √ √

IPPP

i7 + > 4GB, or, Any CPU +

>=1080p screen + >=8GB

Windows 10 Home Plus √ √ √ √

EM/SL IPPP

i7 + >4 GB, or, any CPU +

>=1080 p screen + >=8 GB

For Indonesia Market:

Windows 10 Home Plus √ √ √ √

EM/SL Indonesia PPP

i7 + >4 GB, or, any CPU +

>=1080 p screen + >=8 GB

Windows 10 Home EM/SL √ √ √ √

Indonesia PPP

For APAC Market: √

Windows 10 Home Plus √ √ √ √

EM/SL APAC PPP

i7 + >4 GB, or, any CPU +

>=1080 p screen + >=8 GB

Windows 10 Home EM/SL √ √ √ √

APAC PPP

FreeDOS 2.0 √ √ √ √

Not supported on Touch

models

Serviceability End-user replaceable √ √ √ √

parts:

AC adapter

Memory

9
Category Details OMEN by HP– OMEN by HP– OMEN by HP– OMEN by HP–
Discrete N17E-G2 Discrete N17E-G1 Discrete N17P-G1 Discrete N17P-G0
Graphics with Graphics with Graphics with Graphics with
NVIDIA N17E-G2 NVIDIA N17E-G2 NVIDIA N17P-G1 NVIDIA N17P-G0
(GeForce GTX (GeForce GTX (GeForce GTX (GeForce GTX
1070) 1060) 1050 Ti) 1050)

Hard drive

SSD

10 Chapter 1 Product description

2 External component identification

Right side

Component Description

(1) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.

(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is

charging.

● Off: The battery is not charging.

(4) Power connector Connects an AC adapter.

Right side 11
Left side

Component Description

(1) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.

(2) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(3) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.

(4) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

12 Chapter 2 External component identification

Rear
NOTE: Refer to the image that most closely matches your computer.

Component Description

(1) Vents Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

(2) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(3) USB SuperSpeed port with HP Sleep and Connects a USB device, provides high-speed data transfer,
Charge and even when the computer is off, charges most products
such as a cell phone, camera, activity tracker, or smartwatch.

(4) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.

(5) Mini Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.

(6) USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, and even
when the computer is off, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort output.

NOTE: Cables and/or adapters (purchased separately) may

be required.

(6) USB Type-C Thunderbolt port with HP Sleep Connects and charges most USB devices that have a Type-C
and Charge connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort output.

NOTE: Your computer may also support a Thunderbolt

docking station.

Rear 13
Component Description

NOTE: Cables and/or adapters (purchased separately) may

be required.

(7) Mini security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled
or stolen.

14 Chapter 2 External component identification

Display

Component Description

(1) Internal microphones Record sound.

(2) Camera light On: The camera is in use.

(3) Camera(s) Allow(s) you to video chat, record video, and record still images.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specifications tab, and then select User Guides.

Display 15
Keyboard area
TouchPad

Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

16 Chapter 2 External component identification

Lights

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(3) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

(4) TouchPad light ● On: The TouchPad is off.

● Off: The TouchPad is on.

Keyboard area 17
Button

Component Description

Power button ● When the computer is off, press the button to turn on the
computer.

● When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briefly to exit Sleep.

● When the computer is in Hibernation, press the button

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power

options:

▲ Right-click the Power icon , and then select Power

Options.

18 Chapter 2 External component identification

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with
the fn key.

(2) fn key Executes specific functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start
menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f4 action key turns the keyboard

backlight feature off or on.

(5) Airplane mode key (also referred to as the Turns the airplane mode and wireless feature on or off.
wireless button)
NOTE: A wireless network must be set up before a wireless
connection is possible.

(6) OMEN key Opens the OMEN Command Center software.

(7) END/PRT SC key Turns the END mode on or off.

– or –

Prints the screen image.

▲ Press and hold the key in combination with the fn key.

Keyboard area 19
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your
product, see Special keys on page 19.
▲ To use an action key, press and hold the key.

Icon Description

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn off the privacy screen.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Opens the “How to get help in Windows 10” webpage.

Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight off or on.

NOTE: To conserve battery power, turn off this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

20 Chapter 2 External component identification

Icon Description

Mutes or restores speaker sound.

Turns the airplane mode and wireless feature on or off.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Bottom

Component Description

(1) Speakers Produce sound.

(2) Vents Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

Bottom 21
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

22 Chapter 2 External component identification

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

23
Computer major components

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly subcomponents on page 27.

(2) Keyboard/top cover (includes keyboard cable). For a complete list of keyboard/top covers see Keyboard/top cover
on page 71.

(3) TouchPad bracket L24356-001

(4) TouchPad board L24355-001

(5) USB connector board (includes audio jack and USB port) L24349-001

(6) USB connector board cable L24350-001

(7) Speakers (include left and right speakers and cables) L24364-001

(8) Hard drive

1 TB 7200 RPM SATA RAW 9.5 mm 766644-001

2 TB 5400 RPM SATA RAW 7 MM 2.5 IN 912487-850

Hard drive dummy L24367-001

(9) Hard drive cable connector 929450-001

(10) Hard drive brackets 929561-001

(11) Audio board L24345-001

Audio cable, not shown L24346-001

(12) Power connector board L24347-001

(13) Power connector cable (includes cable and double-sided adhesive) L24348-001

(14) Fan support brackets (left and right)

N17E L24362-001

N17P L24363-001

(15) Smart card reader board L24351-001

Smart card reader cable, not shown L24352-001

(16) DC in jack

N17P–12 P 4.5 mm 150 W 926204-001

N17E–12 STD 4.5 mm 200 W 938137-001

(17) Vent support brackets (left and right), part of the Plastics Kit L24361-001

(18) Memory

SODIMM 8 GB 2666 MHz 1.2 v DDR4 937236-850

SODIMM 16 GB 2666 MHz 1.2 v DDR4 937438-850

SODIMM 4 GB 2666 MHz 1.2 v DDR4 L10598-850

(19) System board (includes HDMI port, micro-SD card reader slot, USB port, WLAN slot, LVDS slot, DC in slot, and replacement
thermal material). For a complete list of system board descriptions see System board on page 55.

(20) SSD

Computer major components 25

Item Component Spare part number

128 GB 2280 PCIe3x4 NVMe TLC L24339-001

256 GB 2280 M2 PCIe3x4 SSNVMe TLC L24340-001

512 GB 2280 M2 PCIe3x4 SSNVMe TLC L24341-001

16 GB 2280 PCIe3x2 NVMe 3D X L24342-001

(21) WLAN module:

Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 915623-001

Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + BT5 Combo Adapter (non-vPro) (MU- L22634-001
MIMO supported)

(22) Heat sink (includes replacement thermal material)

N17E L24357-001

N17P L24358-001

(23) Fans (left and right includes replacement thermal material)

N17E L24359-001

N17P L29081-001

(24) Battery

4 cell 70 Wh 4.55 Ah LI SR04070XL-PL 917724-855

3 cell 52 Wh 4.55 Ah LI SR03052XL-PL L08855-855

(25) Base enclosure

N17E L24353-001

N17P L24354-001

26 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel L24389-001

(2) Display panel:

15.6 in, FHD 60 Hz NB L24374-001

15.6 in, FHD 144Hz NB L24376-001

15.6 in, UHD 60 Hz NB L24378-001

(3) Camera/microphone module (includes double-sided adhesive) L24391-001

(4) Display hinge (includes left and right display hinges) L24386-001

(5) Display hinge bracket, includes display tape L24387-001

Display assembly subcomponents 27

Item Component Spare part number

(6) Display support bracket L24385-001

(7) Display panel cable (includes camera/microphone module cable)

FHD 60 Hz, 30 pin L24382-001

FHD 144 Hz/UHD, 40 pin L24384-001

(8) WLAN antenna (includes left and right WLAN cables and transceivers) L24380-001

(9) Display enclosure/Back cover (includes rubber padding, antenna, and shielding):

0.5 mm, for FHD 60 Hz LCD panel L24379-001

1.1 mm, for FHD 144 Hz/UHD LCD panel L32773-001

Miscellaneous parts
Component Spare part number

AC adapter:

150 W PFC SMART 4.5 mm Slim 917649-850

200 W PFC SMART SLIM 4.5 mm L00818-850

135 W PFC SMART SLIM RC 4.5 mm L15534-001

135 W PFC SMART SLIM RC 4.5 mm, for Latin America L15534-101

Case, HP 15.6 Chroma Geo Rev sleeve L07806-101

Display tape L24392-001

Dongle, USB-C to USB-A 833960-001

HDMI to VGA adapter 701943-001

Power cord (1.00 m):

For use in Argentina, C13 L22104-001

For use in Argentina, C5 L22106-001

For use in Australia, C13 L22327-001

For use in Australia, C5 L22339-001

For use in Denmark, C13 L22334-001

For use in Denmark, C5 L22322-001

For use in Europe, C13 L22333-001

For use in Europe, C5 L22321-001

For use in India, C13 L22624-001

For use in India, C5 L22343-001

For use in Israel, C13 L22335-001

For use in Israel, C5 L22323-001

28 Chapter 3 Illustrated parts catalog

Component Spare part number

For use in Italy, C13 L22103-001

For use in Italy, C5 L22105-001

For use in Japan, C13 L22344-001

For use in Japan, C5 L22330-001

For use in North America, C5 L22319-001

For use in North America, C13 L22331-001

For use in the People’s Republic of China, C13 L22341-001

For use in the People’s Republic of China, C5 L21930-001

For use in South America, C13 L22337-001

For use in South America, C5 L22325-001

For use in South Korea, C13 L22340-001

For use in South Korea, C5 L22328-001

For use in Switzerland, C13 L22336-001

For use in Switzerland, C5 L22324-001

For use in Taiwan, C13 L22342-001

For use in Taiwan, C5 L22329-001

For use in Thailand, C13 L22338-001

For use in Thailand, C5 L22326-001

For use in the United Kingdom, C13 L22332-001

For use in the United Kingdom, C5 L22320-001

Optical drive, USB external DVDRW drive 747080-001

Screw Kit L24368-001

Miscellaneous parts 29
4 Removal and replacement preliminary
requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 screw driver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.

30 Chapter 4 Removal and replacement preliminary requirements

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Service considerations 31
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

32 Chapter 4 Removal and replacement preliminary requirements

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines 33
Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive computer workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

34 Chapter 4 Removal and replacement preliminary requirements

5 Removal and replacement procedures for
Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 21 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.

Base enclosure
Description Spare part number

Base enclosure

N17P L24354-001

N17E L24353-001

Before removing the base enclosure, follow these steps:

Component replacement procedures 35

3. Remove the six Phillips 4 mm screws (2).

4. Open the display (1) at a 90 degree angle and then place the display back down.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

5. Push in on the top cover (2), and then release the clips (3) securing the base enclosure.

6. Shake the left and right sides (1) to release the base enclosure, and then lift the base enclosure (2) to
remove it.

Reverse the removal procedures to install the base enclosure.

Component replacement procedures 37

Hard drive (HDD)
Description Spare part number

Hard drive

1 TB 7200 RPM SATA RAW 9.5 mm 766644-001

2 TB 5400 RPM SATA RAW 7 MM 2.5 IN 912487-850

Hard drive dummy L24367-001

Hard drive cable connector 929450-001

Hard drive brackets 929561-001

Before removing the hard drive, follow these steps:

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. If it is necessary to replace the hard drive bracket, remove the brackets (1) from the hard drive, and then
remove the cable connector (2) from the hard drive.

Reverse this procedure to install the hard drive.

Component replacement procedures 39

Solid-state drive (SSD)
Description Spare part number

SSD

128 GB 2280 PCIe3x4 NVMe TLC L24339-001

256 GB 2280 M2 PCIe3x4 SSNVMe TLC L24340-001

512 GB 2280 M2 PCIe3x4 SSNVMe TLC L24341-001

16 GB 2280 PCIe3x2 NVMe 3D X L24342-001

Before removing the solid-state drive, follow these steps:

NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to install the solid-state drive.

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Memory modules
NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the
computer.
If only one memory module is installed, it must be installed in the socket labeled ‘1’.
NOTE: Two additional memory slots are available under the system board. These are not customer self-
repair parts.

Description Spare part number

4 GB, 2666 MHz, 1.2 v, DDR4 L10598-850

8 GB, 2666 MHz, 1.2 v, DDR4 937236-850

16 GB, 2666 MHz, 1.2 v, DDR4 937438-850

Update BIOS before adding memory modules

Before adding new memory, make sure you update the computer to the latest BIOS.

CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.

To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 35).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)

Component replacement procedures 41

2. Remove the memory module (2) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
NOTE: The computer uses two memory sockets. The socket labeled ‘2’ houses the expansion memory
module and the socket labeled ‘1’ houses the primary memory module. The removal procedure is the
same for both memory sockets.

Reverse this procedure to install a memory module.

42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WLAN module
Description Spare part number

Realtek RTL8822BE 802.11 ac 2x2 WiFi + BT 4.2 Combo Adapter (MU-MIMO supported) 915623-001

Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO L22634-001
supported)

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 35).
To remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN
antenna cable is connected to the WLAN module Aux terminal.

2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)

Component replacement procedures 43

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for
Authorized Service Provider parts

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.

Component replacement procedures

There are as many as 47 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Component replacement procedures 45

Battery
Description Spare part number

4 cell 70 Wh 4.55 Ah LI SR04070XL-PL 917724-855

3 cell 52 Wh 4.55 Ah LI SR03052XL-PL L08855-855

Before removing the battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the base enclosure (see Base enclosure on page 35).
Remove the battery:
1. Remove the four Phillip 6 mm screws (1).
2. Lift the battery (2) and then pull the battery (3) forward to remove the battery from the computer.

Reverse this procedure to install the battery.

46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Description Spare part number

Speaker assembly (includes cable) L14368-001

Before removing the speaker, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the any smart cards and memory cards.
5. Remove the base enclosure (see Base enclosure on page 35).
6. Remove the battery (see Battery on page 46).
7. Remove the hard drive (see Hard drive (HDD) on page 38).
8. Remove the SSD (see Solid-state drive (SSD) on page 40).
Remove the speakers:
1. Disconnect the speaker cable (1) from the system board.
2. Remove the two Phillips 6 mm screws (2) that secure the speakers to the computer.
3. Release the speaker cable (3) from the clips that secure it to the computer.
4. Lift the speakers (4) to remove them from the computer.

Reverse this procedure to install the speakers.

Component replacement procedures 47

Smart card board
Description Spare part number

Smart card board L14374-001

Before removing the card reader, follow these steps:

NOTE: Before you remove the smart card reader, make sure nothing (memory card or plastic insert) in
inserted in the reader.

1. Disconnect the smart card reader cable (1) from the connector on the system board.
2. Remove the two Phillips screws (2) that secure the smart card reader to the computer.
3. Remove the smart card reader from the computer (3).

Reverse this procedure to install the smart card reader.

48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fans
Description Spare part number

Fans

N17E L24359-001

N17P L29081-001

Fans support brackets

N17E L24362-001

N17P L24363-001

Vent support brackets L24361-001

Before removing the fans, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the any smart cards and memory cards.
5. Remove the base enclosure (see Base enclosure on page 35).
6. Remove the battery (see Battery on page 46).
7. Remove the hard drive (see Hard drive (HDD) on page 38).
8. Remove the SSD (see Solid-state drive (SSD) on page 40).
Remove the vent support brackets:
1. Release the four Phillips 3 mm flat large head screws (1) that secure the brackets to the computer.

Component replacement procedures 49

2. Rotate the brackets (2) down to remove them from the computer.

Remove the fan brackets:

1. Release the three screws (1) that secure the fan brackets to the computer.
2. Remove the fan brackets (2) from the computer.

NOTE: To completely remove the right bracket, disconnect the power connector cable from the system
board (see Power connector cable on page 52).

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the fans:
1. Disconnect the fan cable (1).
2. Remove the Phillips M5 screws (2) that secure the fan to the computer.
3. Remove the fans from the computer (3).

Reverse this procedure to install the fans.

Component replacement procedures 51

Power connector cable
Description Spare part number

Power connector cable L24348-001

Before removing the power connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the any smart cards and memory cards.
5. Remove the base enclosure (see Base enclosure on page 35).
6. Remove the battery (see Battery on page 46).
7. Remove the hard drive (see Hard drive (HDD) on page 38).
8. Remove the SSD (see Solid-state drive (SSD) on page 40).
9. Remove the right fan bracket (see Fans on page 49).
Remove the power connector cable:
1. Release the connector (1) at angle from under the heat sink.
2. Disconnect the power connector cable (2) from the connector on the system board.
3. Remove the power connector from the computer (3).

Reverse this procedure to install the power connector cable.

52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Audio board
Description Spare part number

Audio board L24346-001

Before removing the audio board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the any smart cards and memory cards.
5. Remove the base enclosure (see Base enclosure on page 35).
6. Remove the battery (see Battery on page 46).
7. Remove the hard drive (see Hard drive (HDD) on page 38).
8. Remove the SSD (see Solid-state drive (SSD) on page 40).
9. Remove the left fan (see Fans on page 49).
Remove the audio board:
1. Disconnect the audio board cable (1) from the connector on the system board.
2. Remove the audio board from the computer (2).

Reverse this procedure to install the audio board.

Component replacement procedures 53

USB board
Description Spare part number

USB board L24349–001

USB board cable L24350–001

Before removing the USB board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the any smart cards and memory cards.
5. Remove the base enclosure (see Base enclosure on page 35).
6. Remove the battery (see Battery on page 46).
7. Remove the hard drive (see Hard drive (HDD) on page 38).
8. Remove the SSD (see Solid-state drive (SSD) on page 40).
9. Remove the right fan (see Fans on page 49).
Remove the USB board:
1. Disconnect the USB board cable (1) from the connector on the system board.
2. Remove the USB board from the computer (2).

Reverse this procedure to install the USB board.

54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system

Description Spare part number

Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, Quad core, TDP 45 W, Discrete L24327-xx1
N17P-G0 Graphics with NVIDIA N17P-G0 (GeForce GTX 1050), 2 GB

Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, Quad core, TDP 45 W, Discrete L24329-xx1
N17P-G0 Graphics with NVIDIA N17P-G0 (GeForce GTX 1050), 4 GB

Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, TDP 45 W, Discrete L24330-xx1
N17P-G0 Graphics with NVIDIA N17P-G0 (GeForce GTX 1050), 4 GB

Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, TDP 45 W, Discrete L24331-xx1
N17P-G1 Graphics with NVIDIA N17P-G1 (GeForce GTX 1050 Ti), 4 GB

Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, TDP 45 W, Discrete L24332-xx1
N17E-G1 Graphics with NVIDIA N17E-G2 (GeForce GTX 1060), 3 GB

Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, TDP 45 W, Discrete L24333-xx1
N17E-G2 Graphics with NVIDIA N17E-G2 (GeForce GTX 1070), 8 GB

Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, TDP 45 W, Discrete L24334-xx1
N17E-G1 Graphics with NVIDIA N17E-G2 (GeForce GTX 1060), 6 GB

Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, TDP 45 W, Discrete L24335-xx1
N17E-G1 Graphics with NVIDIA N17E-G2 (GeForce GTX 1060), 6 GB, fGSync

Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, TDP 45 W, Discrete L24336-xx1
N17P-G0 Graphics with NVIDIA N17P-G0 (GeForce GTX 1050), 2 GB

Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, Quad core, TDP 45 W, Discrete L24337-xx1
N17E-G1 Graphics with NVIDIA N17E-G2 (GeForce GTX 1060), 4 GB

Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, Quad core, TDP 45 W, Discrete L24338-xx1
N17E-G1 Graphics with NVIDIA N17E-G2 (GeForce GTX 1060), 3 GB

Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, Quad core, TDP 45 W, Discrete L25148-xx1
N17E-G1 Graphics with NVIDIA N17E-G2 (GeForce GTX 1060), 6 GB

Before removing the system board, follow these steps:

Component replacement procedures 55

8. Remove the SSD (see Solid-state drive (SSD) on page 40).
9. Remove the power connector cable (see Power connector cable on page 52).
10. Remove the fans (see Fans on page 49).
When replacing the system board, be sure to remove the following components (as applicable) from the
defective system board and install on the replacement system board:
● Heat sink (see Heat sink on page 58)
Remove the system board:
1. Make sure to disconnect the following cables from the system board:
(1) Drive cable
(2) Power connector cable
(3) Fan cable
(4) Display cable
(5) Fan cable
(6) Audio cable
(7) Speaker cable
(8) Smart card cable
(9) TouchPad cable
(10) Keyboard cable
(11) Backlight cable

NOTE: The fan cables were disconnected from the system board when the fans were removed.

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the plastic guides (1) and M2.5x4 Phillips head screws (2).

3. Pull the system board (1) up to disengage the connectors, and then remove the system board (2).

Component replacement procedures 57

4. Release the USB cable (1), and then disconnect the audio board cable (2) from the bottom of the system
board.

Reverse this procedure to install the system board.

Heat sink
Description Spare part number

Heat sink

N17E L24357-001

N17P L24358-001

Before removing the heat sink, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the any smart cards and memory cards.
5. Remove the base enclosure (see Base enclosure on page 35).
6. Remove the battery (see Battery on page 46).
7. Remove the hard drive (see Hard drive (HDD) on page 38).
8. Remove the SSD (see Solid-state drive (SSD) on page 40).
9. Remove the power connector cable (see Power connector cable on page 52).
10. Remove the fans (see Fans on page 49).
Remove the heat sink:
1. Remove the eight Phillips head screws (1) that secure the heat sink to the system board.

58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink
and the system board components each time the heat sink is removed. Thermal paste is used on
the processor (1) and (3) and the heat sink section (2) and (4) that services it.

Reverse this procedure to install the heat sink.

Component replacement procedures 59

TouchPad board
Description Spare part number

TouchPad bracket L24356-001

TouchPad board L24355-001

Before removing the TouchPad board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the base enclosure (see Base enclosure on page 35).
5. Remove the battery (see Battery on page 46).
6. Remove the hard drive (see Hard drive (HDD) on page 38).
7. Remove the SSD (see Solid-state drive (SSD) on page 40).
8. Release the speaker cables from the TouchPad click board bracket (see Speakers on page 47).
To remove the TouchPad board:
1. Remove the three Phillips 5 mm screws (1) that secure the TouchPad board bracket to the computer.
2. Remove the bracket (2) from the computer.

3. Disconnect the TouchPad cable (1) from the system board.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the Phillips screw (2) that secures the TouchPad click board to the computer, and then release
the thermal tape connected to the board.
5. Lift the front of the TouchPad board (3) to disconnect it from the plastic clips.
6. Release the plastic clips (4) securing the board to the computer, and then remove the board.

Reverse this procedure to install the TouchPad board.

Component replacement procedures 61

Power button board
Description Spare part number

Power button board L14374-001

Before removing the power button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the any smart cards and memory cards.
5. Remove the base enclosure (see Base enclosure on page 35).
6. Remove the battery (see Battery on page 46).
7. Remove the hard drive (see Hard drive (HDD) on page 38).
8. Remove the SSD (see Solid-state drive (SSD) on page 40).
9. Remove the power connector cable (see Power connector cable on page 52).
10. Remove the fans (see Fans on page 49).
11. Remove the system board (see System board on page 55).
Remove the power button board:
1. Remove the two Phillips 3 mm screws (1) that secure the power button board.
2. Disconnect the power button board cable (2).

62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the power button board (3) from the computer.

Reverse this procedure to install the power button board.

Component replacement procedures 63

Display assembly
NOTE: Display assemblies are spared at the subcomponent level only. Additional display assembly spare
part information is available at Display assembly subcomponents on page 27.

Before removing the display assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the any smart cards and memory cards.
5. Remove the base enclosure (see Base enclosure on page 35).
6. Remove the battery (see Battery on page 46).
7. Remove the hard drive (see Hard drive (HDD) on page 38).
8. Remove the SSD (see Solid-state drive (SSD) on page 40).
9. Remove the power connector cable (see Power connector cable on page 52).
10. Remove the fans (see Fans on page 49).
11. Remove the system board (see System board on page 55).
Remove the display assembly:
1. Remove the three Phillips M2.5×5.0 screws (1) from the display cable brackets.
2. Position the display hinges (2) up.
3. Remove the antenna cables from the clips built into the computer (3).

64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Lift the display assembly (4) straight up and remove it.

CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed
and arranged properly.
Failure to properly route the antennas can result in degradation of the computer's wireless performance.

5. To remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2),
and then the bottom (3) of the bezel until it disengages from the display enclosure.

Component replacement procedures 65

6. Remove the display bezel (4).

7. To remove the camera module, disconnect the cable (1) from the camera module board, and then
remove the module (2) from the display

66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8. If it is necessary to remove the display panel from the enclosure, pull the display adhesive strips (1), and
then rotate the panel (2) forward.

9. On the back of the display panel, lift the tape from atop the connector and then remove the cable (1).
10. Remove the panel (2).

Component replacement procedures 67

11. If it is necessary to replace the display hinges, remove the four Phillips M2.5x11.0 screws (1) that secure
each hinge, and then remove the hinges (2) from the display enclosure.

68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
12. If it is necessary to replace the display hinge brackets, remove the six Phillips screws (1) that secure
each bracket, and then remove the bracket (2) from the display enclosure.

13. If it is necessary to replace the display cable, release the cable from adhesive (1), release the cable from
the routing path (2) on the bottom of the display enclosure, and then remove the cable (3).

Component replacement procedures 69

14. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display
enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure
(2), and then remove the antenna cables.

NOTE: The WLAN antennas are spared with the display enclosure.

Reverse this procedure to reassemble and install the display assembly.

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Keyboard/top cover
NOTE: The table below lists an XXX extension. The country part number extensions are listed in the next
table.
NOTE: The keyboard cable is included.

Description Spare part number

Full-size backlit 3-coat paint island-style keyboard with numeric key pad, 2- L24369–XXX
zone lighting, Dragon Red with red backlight, N17P

Full-size backlit 3-coat paint island-style keyboard with numeric key pad, 4- L32770–XXX
zone lighting, white with RGB backlight, N17P

Full-size backlit 3-coat paint island-style keyboard with numeric key pad, 2- L32774–XXX
zone lighting, Dragon Red with red backlight, N17E

Full-size backlit 3-coat paint island-style keyboard with numeric key pad, 4- L32775–XXX
zone lighting, white with RGB backlight, N17E

Description Spare part number Description Spare part number

extension

For use in Belgium A41 For use in Portugal 131

For use in Bulgaria 261 For use in Romania 271

For use in Canada DB1 For use in Russia 251

For use in the Czech Republic FL1 For use in Saudi Arabia 171
and Slovenia

For use in Denmark, Finland, DH1 For use in Slovenia BA1

and Norway

For use in France 051 For use in South Korea AD1

For use in Germany 041 For use in Spain 071

For use in Greece 151 For use in Switzerland BG1

For use in Hungary 211 For use in Taiwan AB1

For use in Israel BB1 For use in Thailand 281

For use in Italy 061 For use in Turkey 141

For use in Japan 291 For use in the United Kingdom 031

For use in Latin America 161 For use in the United States 001

For use in the Netherlands B31

The keyboard/top cover is what remains when all parts are removed.

Component replacement procedures 71

7 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.

▲ Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 72).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 73.

72 Chapter 7 Using Setup Utility (BIOS)

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Click the question mark icon in the taskbar.
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Updating Setup Utility (BIOS) 73

8 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 74.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then
provide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.

74 Chapter 8 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your
computer or a USB flash drive.
The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your
computer or a USB flash drive.
The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the flash drive where the .exe file was downloaded, double-
click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 76.

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Using HP PC Hardware Diagnostics UEFI 75

Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 76.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select
Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

76 Chapter 8 Using HP PC Hardware Diagnostics

Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select
Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or
number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 77

3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

78 Chapter 8 Using HP PC Hardware Diagnostics

9 Specifications

Metric U.S.

Computer dimensions

Width 36.0 cm 14.17 in

Depth 26.3 cm 10.35 in

Height .25 cm 0.098 in

Weight

SSD+52 W battery+N17P 2.324 kg 5.12 lbs

HD+52W battery+N17P 2.386 kg 5.26 lbs

HD+70W battery+N17P 2.45 kg 5.4 lbs

SSD+70W battery+N17E 2.458 kg 5.42 lbs

HD+70W battery+N17E 2.520 kg 5.56 lbs

Input power Rating

Operating voltage and current 19.5 V dc @ 6.9 A – 135 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating ‑20°C to 60°C ‑4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft

Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.

79
10 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 80).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 80).
● Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud
Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery
media (select products only) on page 80).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 80).
● Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space
(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 84.

Using Windows tools

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its original
state.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
▲ Select the Start button, and then select the Get Help app.

NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)

After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is
corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.

NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact
support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then
follow the on-screen instructions.

80 Chapter 10 Backing up, restoring, and recovering

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a
bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create
recovery media on page 82.

Using HP Recovery Manager to create recovery media

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin

Before you begin, note the following:
● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
● HP Recovery Manager examines the computer and determines the required media storage capacity.
● To create recovery media, use one of the following options:

NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows
Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB flash drive or hard drive.

– If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible
with HP Recovery Manager software.
– If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.
– To create a recovery flash drive, use a high-quality blank USB flash drive.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take an hour or more. Do not interrupt this process.
● If necessary, you can exit the program before you have finished creating all of the recovery media. HP
Recovery Manager will finish the current DVD or flash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

Creating the recovery media

To create HP Recovery media using HP Recovery Manager:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.
If you need to recover the system, see Recovering using HP Recovery Manager on page 82.

Creating HP Recovery media (select products only) 81

Using the HP Cloud Recovery Download Tool to create recovery media
To create HP Recovery media using the HP Cloud Recovery Download Tool:
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery

Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.

IMPORTANT: Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools

Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 80.

Restoring using HP Recovery Manager and the HP Recovery partition

You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the
computer to the original factory state:
● Resolving problems with preinstalled applications or drivers—To correct a problem with a
preinstalled application or driver:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Reinstall drivers and/or applications, and then follow the on-screen instructions.
● Using System Recovery—To recover the Windows partition to original factory content, select the
System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery
media. For more information, see Recovering using HP Recovery Manager on page 82. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 80.
● Using Factory Reset (select products only)—Restores the computer to its original factory state by
deleting all information from the hard drive and recreating the partitions and then reinstalling the
operating system and the software that was installed at the factory (select products only). To use the
Factory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 80.

NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to
install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager

You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).
If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)
on page 80.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 80.

82 Chapter 10 Backing up, restoring, and recovering

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer
issues.
NOTE: When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
● If the computer hard drive fails, HP Recovery media must be used. This media is created using HP
Recovery Manager. See Creating HP Recovery media (select products only) on page 80.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.

Recovering using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
flash drive. This type of recovery can be used only if the hard drive is still working.
The HP Recovery partition (select products only) allows System Recovery only.
To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).

1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –
For computers or tablets with keyboards attached:
▲ Press f11 while the computer boots, or press and hold f11 as you press the power button.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer
boot order, and then follow the on-screen instructions. See Changing the computer boot order
on page 84.

Recovering using HP Recovery media

If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can
use HP Recovery media to recover the original operating system and software programs that were installed at
the factory.
▲ Insert the HP Recovery media, and then restart the computer.

Restoring and recovery 83

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See
Creating HP Recovery media (select products only) on page 80.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

84 Chapter 10 Backing up, restoring, and recovering

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 85

Requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India ISI 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.

86 Chapter 11 Power cord set requirements

Country/region Accredited agency Applicable note number

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCR, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard c/o (7 A, 125 V ac) configuration.

4. The flexible cord must be Type REV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions 87

12 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

88 Chapter 12 Recycling
Index

A battery display assembly

AC adapter and battery light, removal 46 removal 64
identifying 11 spare part number 26, 46 spare part numbers 64
AC adapter, spare part numbers 28 BIOS subcomponents 27
action keys determining version 72 display bezel
airplane mode 21 downloading an update 73 removal 65
help 20 starting the Setup Utility 72 spare part numbers 27
identifying 19, 20 updating 72 display components 15
keyboard backlight 20 Bluetooth label 22 display enclosure, spare part
mute 21 boot order, changing 84 number 28
next track 20 bottom components 21 display hinge bracket
pause 20 buttons spare part number 27
play 20 left TouchPad 16 Display Hinge Kit, spare part
privacy screen 20 power 18 number 27
screen brightness 20 right TouchPad 16 display panel
speaker volume 20 product description 3
stop 20 C spare part numbers 27
switch screen image 20 cables, service considerations 30 display panel cable
using 20 camera spare part number 28
airplane mode key 19, 21 identifying 15 display support bracket
antenna camera light, identifying 15 spare part number 28
spare part numbers 28 camera module display tape, spare part number 28
audio removal 66 dongle, USB-C to USB-A, spare part
adjusting volume 20 caps lock light, identifying 17 number 28
audio board case, spare part number 28 drive light, identifying 11
removal 53 chipset, product description 1 drives
spare part number 25, 53 components precautions 31
audio cable bottom 21 preventing damage 31
spare part number 25 display 15 Dual-Mode DisplayPort
audio, product description 5 keyboard area 16 identifying 13
audio-in (microphone) jack, left side 12
identifying 12 right side 11 E
audio-out (headphone)/audio-in computer major components 24 electrostatic discharge 32
(microphone) combo jack, connector board END key 19
identifying 12 spare part numbers 25 equipment guidelines 34
connector board cable esc key, identifying 19
B spare part numbers 25 ethernet, product description 5
backup, creating 80 connector, power 11, 13 external media cards, product
backups 80 connectors description 7
base enclosure service considerations 30
removing 35 F
spare part number 35 D fan
base enclosure, spare part display removal 49
numbers 26 removal 67 spare part number 49
fn key, identifying 19

Index 89
G HP Recovery partition M
Get Help in Windows 10 action key recovery 83 memory module
20 removing 84 removal 41
graphics, product description 1 spare part numbers 41
grounding guidelines 32 I memory, product description 4
guidelines internal card expansion, product microphone
equipment 34 description 6 product description 5
grounding 32 internal microphones, identifying MicroSD memory card reader,
packaging 33 15 identifying 12
transporting 33 mini security cable slot, identifying
workstation 33 J 14
jacks minimized image recovery 83
H audio-in (microphone) 12 minimized image, creating 82
hard drive audio-out (headphone)/audio-in model name 1
spare part number 25, 38 (microphone) 12 mute volume action key 21
hard drive brackets network 13
spare part number 25, 38 RJ-45 (network) 13 N
Hard drive cable connector network jack, identifying 13
spare part number 25, 38 K next track action key 20
hard drive dummy keyboard backlight action key 20
spare part number 25, 38 keyboard/top cover O
hard drives, product description 4 removal 71 OMEN key 19
HDD spare part numbers 25, 71 operating system, product
removal 38 keys description 8
spare part numbers 38 action 19 optical drive, spare part number 29
HDMI port airplane mode 19, 21 original system recovery 82
identifying 13 END key 19
HDMI to VGA adapter, spare part esc 19 P
number 28 fn 19 packaging guidelines 33
heat sink OMEN key 19 pause action key 20
removal 58 PRT SC 19 plastic parts, service
spare part number 26, 58 Windows 19 considerations 30
hinge play action key 20
spare part number 27 L ports
HP PC Hardware Diagnostics UEFI labels Dual-Mode DisplayPort 13
downloading 76 Bluetooth 22 HDMI 13
starting 76 regulatory 22 product description 6
using 75 serial number 22 USB SuperSpeed 11, 12
HP PC Hardware Diagnostics Windows service 21 USB SuperSpeed port with HP
downloading 74 wireless certification 22 Sleep and Charge 13
installing 75 WLAN 22 USB Type-C power connector and
using 74 left side components 12 Thunderbolt port with HP Sleep
HP Recovery Manager lights and Charge 13
correcting boot problems 84 AC adapter and battery 11 USB Type-C with HP Sleep and
starting 83 camera 15 Charge 13
HP Recovery media caps lock 17 power button board
recovery 83 drive 11 removal 62
using 81 power 17 spare part number 62
RJ-45 (network) status 13 power button, identifying 18
TouchPad 17 power connector
identifying 11, 13

90 Index
power connector board supported discs 81 speaker
spare part number 25 system 82 removal 47
power connector cable USB flash drive 83 spare part number 47
removal 52 using HP Recovery media 81 speaker volume action keys 20
spare part number 25, 52 recovery media speakers
power cord creating using HP Cloud Recovery identifying 21
requirements for all countries Download Tool 82 spare part number 25
85 creating using HP Recovery special keys, using 19
requirements for specific Manager 81 SSD
countries and regions 86 creating using Windows tools 80 spare part numbers 40
set requirements 85 discs 81 stop action key 20
spare part numbers 28 HP Recovery partition 80 supported discs, recovery 81
power lights, identifying 17 USB flash drive 81 switch screen image action key 20
power requirements, product using 81 system board
description 7 recovery partition, removing 84 removal 55
privacy screen action key 20 regulatory information spare part numbers 25, 55
privacy screen action key, regulatory label 22 system recovery 82
identifying 20 wireless certification labels 22 system restore point, creating 80
processor, product description 1 Remote HP PC Hardware Diagnostics
product description UEFI settings T
audio 5 customizing 77 Thunderbolt port with HP Sleep and
chipset 1 using 77 Charge, identifying USB Type-C 13
display panel 3 removal/replacement tools required 30
ethernet 5 procedures 35, 45 TouchPad
external media cards 7 restoring 80 removing 60
graphics 1 right side components 11 spare part number 60
hard drives 4 RJ-45 (network) jack, identifying 13 TouchPad board
internal card expansion 6 RJ-45 (network) status lights, spare part numbers 25
memory 4 identifying 13 TouchPad buttons
microphone 5 identifying 16
operating system 8 S TouchPad click board
ports 6 screen brightness action keys 20 removing 60
power requirements 7 Screw Kit, spare part number 29 spare part number 60
processors 1 serial number, computer 22 TouchPad click board bracket
product name 1 service considerations spare part number 60
serviceability 9 cables 30 TouchPad light 17
video 5 connectors 30 TouchPad zone, identifying 16
wireless 5 plastic parts 30 transporting guidelines 33
product name 1 service labels, locating 21 traveling with the computer 22
product name and number, serviceability, product description 9
computer 22 slots U
PRT SC key 19 memory card reader 12 USB board
security cable 14 removal 54
R smart card board spare part number 54
recovery 80 removal 48 USB SuperSpeed port with HP Sleep
discs 81, 83 spare part number 48 and Charge, identifying 13
HP Recovery Manager 82 solid-state drive USB SuperSpeed port, identifying
HP Recovery partition 82 removal 40 11, 12
media 83 spare part numbers 40 USB Type-C port with HP Sleep and
starting 83 Charge, identifying 13

Index 91
USB Type-C power connector and
Thunderbolt port with HP Sleep and
Charge, identifying 13

V
vents, identifying 13, 21
video, product description 5
volume
adjusting 20
mute 21

W
webcam/microphone module
spare part number 27
Windows
backup 80
recovery media 80
system restore point 80
Windows key, identifying 19
Windows tools, using 80
wireless antenna
spare part numbers 28
wireless certification label 22
wireless, product description 5
WLAN antenna
spare part number 28
WLAN antennas, identifying 15
WLAN device 22
WLAN label 22
WLAN module
removing 43
spare part numbers 26
workstation guidelines 33

92 Index

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