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    Pramod - Linux Support Engineer

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    sathyapramod
    Pramod J is seeking a career in a hi-tech environment where he can fully utilize his skills and potential. He has over 10 years of experience in desktop support, working for companies like WNS and ALP Technology. His expertise includes installing and maintaining operating systems, applications, and network printers. He is proficient in technologies like Windows, Linux, Lotus Notes, and networking. Pramod holds qualifications like A+, N+, RHCE and is pursuing his BCA. He aims to contribute as a key player in a challenging role.

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    Pramod - Linux Support Engineer

    Uploaded by

    sathyapramod
    218 views6 pages
    Pramod J is seeking a career in a hi-tech environment where he can fully utilize his skills and potential. He has over 10 years of experience in desktop support, working for companies like WNS and ALP Technology. His expertise includes installing and maintaining operating systems, applications, and network printers. He is proficient in technologies like Windows, Linux, Lotus Notes, and networking. Pramod holds qualifications like A+, N+, RHCE and is pursuing his BCA. He aims to contribute as a key player in a challenging role.

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    Pramod -Linux Support Engineer

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    Pramod J is seeking a career in a hi-tech environment where he can fully utilize his skills and potential. He has over 10 years of experience in desktop support, working for companies like WNS and ALP Technology. His expertise includes installing and maintaining operating systems, applications, and network printers. He is proficient in technologies like Windows, Linux, Lotus Notes, and networking. Pramod holds qualifications like A+, N+, RHCE and is pursuing his BCA. He aims to contribute as a key player in a challenging role.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    218 views6 pages

    Pramod - Linux Support Engineer

    Uploaded by

    sathyapramod
    Pramod J is seeking a career in a hi-tech environment where he can fully utilize his skills and potential. He has over 10 years of experience in desktop support, working for companies like WNS and ALP Technology. His expertise includes installing and maintaining operating systems, applications, and network printers. He is proficient in technologies like Windows, Linux, Lotus Notes, and networking. Pramod holds qualifications like A+, N+, RHCE and is pursuing his BCA. He aims to contribute as a key player in a challenging role.

    Copyright:

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    of 6

    RESUME

    Email: [email protected]
    Pramod.J
    Contact No. 8095054824.

    Career objective:

    Intend to build a career with leading corporate of hi-tech environment with


    committed & dedicated people, which will help me to explore myself fully and realize my
    potential. Willing to work as a key player in challenging and creative environment.

    Career summary:

     Worked for WNS customer solutions from Zerobase Electronics as


    Desktop Support Engineer (from July 2008 to June 2009).

    Nature of work:

    • Installing and maintaining OS to HP and IBM systems for desktop users.


    • Installing, updating of Antivirus as per by the company polices.
    • Creating users in Active directory and resetting of user passwords.
    • Logging of calls to HP about the hardware issues and resolving the issue at the earliest.
    • Installing and configuring of HP network Printers and scanners.
     Working for ALP Technology to Net Sol IBM as
    Desktop Support Engineer (from April 2010 to till date).

    Nature of work:

     Remote Assistance to Desktop & Laptop issue using Net Meeting, IBM Ayudame & Remote
    desktop
     Installation of OS (Windows XP and 2000) Using C4EB image.
     Handling System Related Issues like Boot-Up, Network, Blue screen Errors, OS & Driver
    related issues.
     Troubleshooting the Boot-Up issues by using BART-PE Tool like Registry, chkdsk etc
     Installation, Configuration and Troubleshooting Application like Cisco Wireless connection,
    Think vantage Application, Symantec Client Security Firewall/ Antivirus, WECM, AT &T.
     Installation support for application software’s like Office-XP, DB2,Hyperion, Citrix Metaframe,
    Tacacs.
     Working on Firewall Configurations in Symantec client security
     Tracing out for the New Variant When Alert form Firewall & Resolving the issue
     Installation and Troubleshooting of IBM Lotus Sametime Connect 3.1, 7.5.1 and 8.
     Configuration and troubleshooting of Network and Local printers.
     Managing the Workstation Security Tool to maintain security in the machines and to
    manage user’s assets.
     Handling the Auto-Installation of the latest OS patches, updates and tools, etc.
     Working on the System Local Services and Local Security Policies.

    Lotus Notes 7/8

     Deployment, configuration and troubleshooting of IBM Lotus Notes Client 7/8/8.5.


     Working on Design changes and Design Upgrades of notes databases.
     Handling Replication Issues, maintaining replication settings & replication intervals.
     Creating and maintaining notes Location Documents and Server Connections.
     Upgrading Folder Designs and views in notes folders.
     Setting Access and Delegation for Mail and calendar for multiple user access on a single
    mail file and maintaining the levels of access and delegation required.
     Backing Up the archives, notes workspace, bookmarks, contacts and groups, logs in case
    of user migration and notes upgrades.
     Creating Archive & handling issues like archive settings, archive designs and scheduled
    archiving.
     Managing the Access Control List (ACL) of team rooms databases, notes task id.
     Creation and configuration of Workspaces and Local/Global databases in notes.
     Working on issues related to Notes.ini.
     Identifying ID File Issues like ID lock-out, password digest, certificates expiry etc.
     Troubleshooting Integrated Sametime issues in lotus notes 8.
     Handling Database Encrypting, Compacting & Mail Capping issues.

    Academic Qualifications:

    JOC in Computer Technique (2002-2004)

    Institute : B.E.S Pre-University College.


    University : State Council of Vocational Education, Bangalore.

    Aggregate percentage of JOC In Computer Technique (2002-2004) - 59.00%

    Diploma in Computer Science & Engg (2004-2007)

    Institute : K.S Polytechnic.


    University : Board of Technical Education, Bangalore.

    Aggregate percentage of Diploma In Computer Science & Engg (2004-2007)- 56.00%

    BCA in Computer Application (Pursuing 2009 -2011)

    Institute : Annamalai University.


    University : Board of Distance Education, Bangalore.

    TECHNICAL QUALIFICATION

    Hardware (A+) Training completed from ITTS – Bangalore.


    Networking (N+) Training completed from ITTS – Bangalore.
    RHCE Training completed from Alphatac Institute.

    TECHNICAL SKILLS

     Assembling and Installation of Desktops and Hardware Peripherals.


    Installing and troubleshooting of Microsoft Windows 2000 professional, XP SP2.
     Installation of ADS, DHCP, DNS in Windows 2000 and 2003 Network Infrastructure.

    Microsoft Skills:

    Operating Systems : MS DOS, Microsoft Windows


    95/98/ME/XP/2KProf.
    Mail Clients : Microsoft Outlook Express, Outlook 2003, Lotus
    notes 6, 7 and 8.0.5.
    Application Software : Microsoft Office 97/2000/2003/XP, Adobe Reader
    / Writer.
    Ticketing Tools : Manage Now R -1/R -2.(Problem Management /
    Change Management )
    Utility Software’s and : Anti-Viruses (Norton, Macfee,Ghost (BART-PE,
    Win –PE)

    RHCE [Red Hat] Skills:

    • Creating Users and Assigning Permissions


    • Troubleshooting the Clients problem
    • Breaking the Password
    • Securing the Password from hackers
    • Rdesktop, VI Editors
    • Installing Rpm, Yum packages
    • DHCP Server Installation
    • Samba Server Installation
    • FTP Server Installation
    • DNS Server Installation
    • WEB Server Installation
    • Mail Server Installation

    Core Competencies:

    Quick learning Capability


    Strong Determination
    Team worker
    Excellent Interpersonal, communication skills along with proven analytical ability.

    Personal Profile:

    Name : Pramod .J

    Father’s name : Jagannath. A

    Date of birth : 1th October 1985

    Languages proficiency : English, Kannada, Hindi.

    Permanent address : Pramod J.


    No.619, 10th Cross,
    B.S.K IIIrd Stage
    Bhuvaneshwari Nagar,
    Bangalore-560085.

    Declaration:I here by declare that the information furnished above is true to the best of my
    knowledge & belief.
    Date :

    Place : BANGALORE Pramod


    J.

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