AMADEUS

TUTORIAL

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PNR Passenger Name Record

5 Mandatory Elements to Complete PNR - PRINT, Acronym

1. Phone Number
2. Received From - Name of the person who has made the Booking
3. Itinerary
4. Name
5. Ticket Time Limit – Ticketing Arrangement

Booking a Round Trip Flight Itinerary

Name: Client
Passenger: Jay-R Valeroso
Objective: Round Trip Abu Dhabi to Manila
Departing: Jan 1, 2019 – Abu Dhabi City
Returning: Jan 30, 2019

Fare Pricing

OPEN AMADEUS APPLICAITON

- Click Launch Amadeus Selling Platform

- Log In
- Work Areas – Choose F, then click Ok

CREATING PNR
 1. Click Command Page
2. In the Text Field type in

NM1VALEROSO/JAYR, then Enter

APH-971 502870961, then Enter
RFJAYR VALEROSO

Remarks:

NM = Name
1 = Single Passenger
VALEROSO = Passenger’s Last Name
/
JAYR = Passenger’s First Name
APH- = Add Phone Home
RF = Received From

LET’S FIND the CITY CODE

From the same Text Field type in DAN, then ATLANTIC city then hit enter.
It will show the below result:
DAN ATLANTIC CITY

Remarks
- DAN City Name = to find city code, Decode Airport City Name
- DAC Airport or City Code = to decode and display full name

A: APT or Airport
B: BUS
C: CITY
G: GRD
H: HELLI
O: OFF-PT
R: RAIL
S: ASSOC TOWN

Both of this Code, stands for Atlantic City but it has 2 Different Airport as shown above.
- AIY – Stand for Atlantic City, this is the City Code
- ACY – Also stands for Atlantic City, this is the City Code

LET’S FIND the AIRPORT CODE AND CITY CODE

- DAC ACY or let’s try DAC NYC

- NYC stands for New York City
- It will decode the Airport-Helliport, and its full name.

Remarks:
DAC Airport or City Code = to decode and display full name

HOW TO FIND FLIGHT AVAILABILITY – BY DEPARTURE

In the text filed, type in

AD09SEPACYMOW

Remarks:
AD – Flight Availability by Departure, AVAILABILITY DEPARTURE
Date – 2 Digit Format
Month – 3 Character Format
Point of Departure – ACY, IATA/ICAO Code for Atlantic City Airport
City of Destination – MOW, IATA/ICAO Code for Moscow Airport
Remarks:
You can also specify the Timing
AD09SEPACYMOW5A - 5A means 5:00AM
AD09SEPACYMOW5P - 5P means 5:00PM

You can also specify the Shortest Flight

-Click Alt + Up Arrow to bring you up to the previously entered code.

Change the code from this

AD09SEPACYMOW

To this Code
AN09SEPACYMOW
Remarks:
AN – Airport Netural means, for flight availability Neutral – Shortest Flight

You can also filter the result by Non Stop Flight only
See the below updated Code

AN09SEPACYMOW/FN

FOR ROUND TRIP BOOKING – FLIGHT SPEC

*+7 means return flights 7 days after the Departure.

AN09SEPACYMOW/FN*+7

Or

AN09SEPACYMOW/FN*16SEP
 This will show the same result.

RESULT

Remarks:
220P means 2:20PM and 625A means 6:25AM, +E0 mean the next day.
SELLING THE SIT
In the Text Field Type in
SS1Y1*12

SS - Sell Sit Code

1 - Number of Sit
Y - means Economy Class
1 - Departure Flight, List Number
*
12 – Return Flight, List Number

Remarks: List Number above shows

1 and 2 for the Departure Flight
11 and 12 for the Return Flight

Flight Itinerary will be added to our PNR

DISPLAY the FARE PRICE
Under TRN or Transaction
Type in, FXX - to display the Fare Price
Type in, FXA - to display the Lowest Fare Price
Type in, FXB - to rebook the Lowest Fare if Available
Type in RT - to create transitional Stored Ticket
Type in, FXX - to display the Fare Price, to take another look on updated Fare

Don’t submit payment until confirmed by the Client

To COMPLETE & SAVE the PNR, we must have Ticket Arrangement Element

Type in, TKTL -ticket Time Limit

Remarks: This is used to request ticket issuance from newer office, todays date and current local time. If payment is not
process by the Time Limit Expiration. The PNR will become void and need to be rebook.
This completes the Final Element of PNR.

To END the TRANSACTION

Type in

ET - To end the Transaction, save.

ER - To end the Transaction, save, and Retrieve/Display Booking Transaction.
Remarks: 5QCOLI – is your Booking Transaction
Make sure you have the Copied the Booking Transaction.

To CONTINUE BOOKING other ACCOUNTS

Type in, IG - this will ignore the active Ticket.

To RETTRIVE COMPLETED PNR, type in RT, then the BOOKING Transaction

Type in, RTRT5QCOLI
WHEN YOU ARE FINISH using the SIGNED PLATFORM

Type in, JO* - means Job OFF

MANUAL

AAA Agent Assembly Areas

ABCDEF Work Areas
JD to display the status of the work areas

Sign In/Sign Out

JI Jump In
JO Job Off

SIGN IN CODE - Command Format

JI<Agent Sign/Duty Code>
JI1234AB/AS

2 Duty’s Code
AS Agent Sell
SU Supervisor

JD The command to display the status of the work areas is:

Other Commands and Option

JI*1234AB/AS Sign into all six work areas A, B, C, D, E, F.
JD Display your work area status.
JMB Move from current work area to work area B.
JO Sign out of current work area only
JOA Sign out of specific work area A (Jump Out)
JO* Sign out of all work areas A/B/C/D/E/F JXC Move to work area C with existing Sign in by default

SIGN IN CODE - Command Format for TRANING MODE

JI<Agent Sign/Duty Code>

JJ - to Sign on Training Mode

- The Practice Training system sign in command identifier is JJ.

JJ1234AB/AS

COMMAND RECALL / HISTORY

Command Recall is a function that allows you to re-display your previous entries.
You may have received an error response and need to re-enter your entry .
You may edit and re-enter with the command recall function key.

The history function key allows you to visually see what entries you have imputed and what the system has responded,
however you are unable to edit it
Hold down the ALT key and the ARROW up button
This is another version which allows you to run through various commands you entered by using your arrow keys.

Recall Entry

You can recall the last entry or entries , you have made in the Amadeus Central System.

RE To recall your last entry.

RE2 To recall the entry made before last entry.
RE/LONG To recall the entry that is too long for your terminal.

Amadeus Information System (AIS)

The Amadeus Information System (AIS) is a central source of reference information, which is maintained by Amadeus
and service providers. The information stored in AIS is referenced using a structure consisting of 3 levels:
Category
Subject
Page

The command identifier for AIS is GG and is often referred to as "Go Get".

Command Format

GG<Category><Topic><Sub-topic>

Command Examples

GGAIS Display AIS Main Menu

GGA Alphabetical list of all categories in AIS, starting with A
GGPCAAF Display information on access and function level of Air France
GGPCALFUN Display information on function level for all airlines
GGPCALACC Display information on access level for all airlines
GGPCALCOU List of carriers with origin country.
GGAIRBA Display airline information specifically for British Airways
GGPCALCOU Display list of users with origin country
GGHTLUI Display hotel information specifically for Utell
GGCARZI Display car information specifically for Avis
GGCARZDLON Display information for Budget Car Rental in London
GGCOUFR Display country information for France
GGAPTNRT Display airport information for Narita Airport in Tokyo
GGWEADEL Display present weather information for Delhi
GGCODEW Display airline industry codes beginning with the letter W
GGNEWS Display AIS news information, system enhancements and updates
GN Display the AIS update summary panel for today and yesterday
GN7 Display update summary panel for today and the last 7 days
GGAMAIN Display Amadeus helpdesk information for the national marketing company in India
GGAMAINTRA Display training schedules
GGAUXIN Display of IVS package "Source" (on subscription only)
GGFQT Display of Fare related information
GGCAL98DEC Display of Calendar for requested Year and Month.
GGAMAINQRG Quick reference guide for Reservation entries
GGAMAINQRT Quick reference guide for Ticketing entries
GGALLIANCES Display information on airline alliances
GGAIRBAINDIA Newly created information page for British Airways for India (also for AF , AC , SQ)
GGRAIIN Indian Railways Pages
GGAMAINTKT Displays the pages of ticketing guidelines created by Indian NMC
GGAMAINLCL Displays the local contacts of airlines
GGAMAINUSE Displays useful information like airline queue addresses

AIS Scrolling Commands

MD Move Down
MU Move Up
MT Move to Top
MB Move to Bottom
MP Move Previous, last information can be redisplayed
MPGG Move to Previous to the last AIS screen display.
GP1 Go to Page 1
MS49 Move to Screen line number 49

HELP

HE Help

Command Example

HEAIS then GPDIS Display help regarding the access to Amadeus Information System (AIS) Screen

Command Examples

HE HELP Display help on help

HE Display help subject index
HE N Display help index on subjects beginning with N
HEJI Display help relating to the Sign -in command JI.
HE/ Display online help for your attempted command when you receive a format error.
HESTEPS Step wise guide for key Amadeus functionalities
Help System Scrolling Commands
MU Move Up
MD Move Down
MT Move to the Top
MB Move to the Bottom
MS104 Move to Screen line number 104
GP4 Go to Page 4.

Print AIS and Help HEGL

GL Print an entire page
GL/30 Print a specific number of lines (30) starting from the first line currently displayed on the screen
GL4-18 Print a range of lines (4 through 18)

DAN Get the Decoded City Name

DAN NEW YORK CITY
Result: NYC

DAC Get the Decoded Airport Name

DAC NYC
Result: NYC New York City Int’l

DC Get the Decoded Country Name

DCBRAZIL
Result: DCBR

State / Province DNS – Display Name State

DNSQUEBEC Display Name State (encode) Quebec

DNSARKANSASUS Display Name State Arkansas in USA
DNSUSTN Display Name State (decode), country code US, state code TN
DNSAU Display Name States within country code AU

Airline

The airline decode/encode consists of one command that accepts either the airline name or airline carrier code.

DNALUFTHANSA Display Name Airline Lufthansa

DNALH Display Name Airline LH
DNA 220 Display Name Airline with iata ticketing code

Equipment

DNEAIRBUS Display Name Equipment AIRBUS.

DNE777 Display Name Equipment 777
Car Company

DNCAVIS Display Name Car AVIS

DNCZI Display Name Car ZI

Hotel Chain

DNHSHERATON Display Name Hotel SHERATON

DNHSI Display Name Hotel SI

Metric and Temperature Conversions HEDK

DKMK95 Convert miles to kilometers

DKKM120 Convert kilometers to miles
DKPK100 Convert pounds to kilograms
DKKP40 Convert kilograms to pounds
DKCF37 Convert Celsius to Fahrenheit
DKFC96 Convert Fahrenheit to Celsius

Date and Time Calculations HEDD

DDMAD Display current date and time in Madrid (MAD)

DD19JAN01 Display Day of the Week
DDLAX1500/MUC Display the date and time in Munich when it is 1500 hours in Los Angeles
DDOSA/DEL Display time difference between Osaka and Delhi
DDNCE1800/SYD0500+2 Display calculated elapsed flying time for a flight
DD12APR/-35 Determine the date a number of days before a specific date
DD15MAR/21 Determine the date a number of days after a specific date

Mathematical Calculations HEDF

DF134;55;21 Addition DF324-257 Subtraction

DF152*8 Multiplication
DF5115/82 Division
DF513P10 Percentage
CREDIT CARD APPROVAL HEDE

REQUEST MANUAL APPROVAL

DECCAX371431003456784 / 0601 / INR 55600 / AF

Take an approval on American Express Card whose validity is June 2001 for Rs 55600 on AF.

Remarks:
DECC Command
AX American Express
371431003456784 Card Number
/0601/ June 2001 – EXPIRY DATE
INR Indian Rupees
55600 Amount

Note:- Approval code is not saved in the system and cannot be retrieved or cancelled.

CARD CODES HECC . 190

AX American Express
VI Visa
CA Master Card
DC Diners Club
CX Choice
DS Discover
EC Euro Card

Timatic HETI

The Timatic system is an automated version of the Travel Information Manual (TIM) and can be used to view Health and
Visa information.

The commands to display health and visa information masks are:

TIFV Visa information

TIFH Health information
TIFA Both visa and health information
Remarks:
TIRA
Health and Visa information referencing the PNR, Includes specific nationality(US).
OTHER COMMAND FORMAT

TIHELP How to use Timatic

TINEWS Display current news for Timatic users
TIRULES Display of updated Timatic rules
TIRGL Display group codes
TIRGL/SCHS Display member countries for Group code (e.g. SCHS = Schengen States)
TILCC/ITALY Display list of city codes for the country Italy
TIDFT/KIX/CS Display custom information for airport code KIX (available subjects CS=Customs,
CY=Currency, GE=Geography, HE=Health, PA=Passport, TX=Local Airport Taxes, VI=Visa)
TIRH/S4-6 Display health information for segments four to six from a PNR

Timatic Scrolling Commands

MD/MU Move Down to next / Move Up to previous Timatic page

MB Move to Bottom of Timatic pages
MP Move to Previous Timatic page (redisplay)

Timatic in PNR

You can request information about a passenger's travel requirements using the existing information in itinerary
segments by using one of the following transaction codes:

TIRV Visa information

TIRH Health information
TIRA Health and visa information

Passenger's nationality is required only if you ask for visa information; and the air segment is always mandatory.

Command Format

<Timatic transaction code>/NA<Country Code>/S<Air Segment No.>

Availability Displays HEAN

The Amadeus system provides different types of airline availability displays. The availability type determines the
order in which flights are displayed.

Availability Types