www.scalefusion.

com

ALL ABOUT KIOSK MANAGEMENT

An Exploratory E-book
Index

1 CHAPTER
What is a Kiosk and how does a kiosk work? 1

2 CHAPTER
Evolution of kiosk software: A Sneak peek into the history 2

3 CHAPTER
So, what is a kiosk software and why is it necessary? 3

4 CHAPTER
Kiosk Software: What are the Best Practices? 5

5 CHAPTER
What are the different types of Kiosks and their industry use cases? 8

6 CHAPTER
What is a Kiosk Lockdown Mode 13

7 CHAPTER
Enterprise benefits of kiosk lockdown solution 14

8 CHAPTER
The role of Mobile Device Management in managing enterprise kiosks 17

9 CHAPTER
Scalefusion Kiosk Management Solution: An Introduction 19

10 CHAPTER
Why to choose Scalefusion MDM to manage and secure your enterprise kiosks 22

CONCLUSION 24
Introduction To The E-book
Kiosks are ruling the business world where customer interaction with the
brand plays a vital role in shaping up their purchase decisions. But there is
more to kiosks than just marketing and advertising. With kiosks around, it
becomes easy to shop and select items at a store, we can effortlessly take out
cash from an ATM machine - from getting printouts of tickets, knowing quick
flight details, finding the right road directions, placing orders in a hotel, to
experiencing fast self-service processes at banks and other service sectors,
kiosks have taken user convenience to great heights.

But how many of us know how a kiosk works and how it came to be in the
first place? Do we know what goes behind making a great kiosk and how
companies from varied sectors are leveraging a kiosk for multiple use cases?
Kiosks have evolved from mere standees to top-notch smart devices that
require advanced management software and flexible functionalities. This
eBook aims to take you to a light-mode journey to explore all that you’d want
to know about kiosks, and ways to manage them for your best business bene-
fits. And also, how kiosks have evolved in the era of enterprise mobility and
digitalization. Let’s start from scratch.
Reading the eBook is going to instill the following
insights

1. All about kiosks, their types, origin and use cases

2. The basics of managing kiosks, their industry advantages,

enterprise benefits

3. The evolution of kiosks, their significance in driving enterprise

mobility across industries

4. Fundamentals of kiosk lockdown mode and ways to implement it

5. A checklist of kiosk lockdown software best practices

6. The role of Mobile Device Management as a powerful kiosk

lockdown solution
CHAPTER 1

What is a Kiosk and how

does a kiosk work?
CHAPTER 1 – What is a Kiosk and why is it used?

Typically, kiosks can be defined as small, self-contained and stand-alone

units that are generally placed in high-traffic areas to fulfill specific business
purposes. In its most primitive form, kiosks come in the shape of big stand-
ees or newsstands that are used near storefronts, hotels, hospitals, in events
and other places, displaying particular information for the common visitors
and onlookers.

Apart from that, the modern age has witnessed tremendous growth of elec-
tronic kiosks for their visual attractiveness that catches attention quickly.
These are being fast adopted for multiple business objectives but are mostly
used for - a) displaying a specific kind of information that keeps playing in
the loop and doesn’t require human contact and b) helping customers/visitors
to complete particular tasks where they need to interact with the kiosk
through virtual touchscreen or buttons. These self-service digital devices are
capable to help users accomplish a specific task without any human assis-
tance.

Today, kiosks can be created using multiple devices from a computer screen,
digital signage, a smartphone, a tablet, iPads, laptops and so on. Driven by
technical advancements, enterprise mobility trends, remote workforces,
advanced business processes, and data security needs, kiosks have evolved
tremendously from the 80s till date.
Kiosks have multiple advantages and use cases across several industries,
which we will eventually discuss later in this eBook. Let’s first know how and
when the idea of kiosk came to be!

1
CHAPTER 2

Evolution of kiosk: A Sneak

peek into the history
CHAPTER 2 – Evolution of kiosk: A Sneak peek into the history

Kiosks hold immense importance in today’s business scenario, especially

with their capability to engage customers. Let’s see how it all started. The
development of kiosk software was majorly driven by the computer industry
in the 1980s. The hype around computers and subsequent programs like
WordMaster and VisiCalc made some big players like IBM and NCR from the
hardware industry explore applications for their product which would go
beyond the desktop, and could serve as an interesting business tool. Self-ser-
vice happened to be one of those applications (that’s how self-service kiosks
were first used).

But driving practical usage of these applications required developing the

right software to make the applications worthwhile. This was the beginning
of kiosk software industry. The company called Lexitech, founded by Alex
Richardson, was the biggest player of its time that has built the first-ever
self-service kiosk with practical applications. This happened when IBM
approached the company to develop a solution (in the form of a kiosk). IBM
was seeking a logical way to provide information around the seminars and
conferences that the company used to hold in various buildings. The kiosk
application was used in a big keyboard-controlled IBM desktop computer
with limited user interaction, but the experience was way ahead of its time.
From there on, the future of electronic kiosks has been sealed! Companies
explored and developed different kiosk applications to help customers take
informed actions based on the displayed information.

But, behind that attractive screen, lies a robust software that acts as the heart
of the machine! So, what exactly is a kiosk software and how it works? Turn
to the next chapter.

2
CHAPTER 3

So, what is a kiosk software &

why is it necessary?

1
CHAPTER 3 – So, what is a kiosk software and why is it necessary?

Like every other digital application, kiosks too are operated through a soft-
ware that is required to keep them running in a way needed by the business.
The software acts like the heart and soul of the kiosk machine and ensures
that these unattended kiosks are operating at their best in a secure and con-
trolled manner while maintaining the right user interface. Ideally, it’s the
kiosk managers or the company IT admins who operate the kiosks remotely
and access the kiosk software with a secret passcode or key combination.
Let’s get into the details of how a kiosk works wonders with powerful soft-
ware. Basically, there are 2 types of them:

Application software: The application software is specifically designed to

ensure that the kiosk-user interaction and the kiosk functionalities are car-
ried out smoothly without any hiccups.

System software: The system software, on the other hand, ensures that the
application works in a secured environment and makes it inaccessible to
users beyond the required actions. In simple words, the system software
protects the Operating System from user interference, and keeps users away
from security breaches like unnecessary browser use, surfing the internet,
overwriting locally stored files and gaining access to sensitive information.

Also known as the kiosk lockdown software, it locks down the kiosk to dis-
play a specific set of information in a loop, a particular web page or a specific
application with restricted user access to facilitate a controlled action. The
kiosk lockdown software makes sure that the users cannot access anything
except the webpage/application/information to mess with the machine’s
settings, locally stored data, and other functionalities. In simple terms, lock-
ing down your kiosks ensure that the kiosks do what they are supposed to do
without user intervention.

3
Now, comes the next question – how exactly a kiosk software works and what
are the best practices for the smooth functioning of kiosks! Explore the next
chapter.

4
CHAPTER 4

Kiosk Software: What are the

Best Practices?
CHAPTER 4 – Kiosk Software: What are the Best Practices?

Kiosks made it effortlessly possible to display company information, exhibit

product advertisements and to allow users to interact in a specific way, to
take a particular action or purchase decision, to search for specific ser-
vice/product details, and so on. Underneath the attractive screens, lies a
robust and sophisticated software mechanism that makes the kiosks do what
they are supposed to do.

Take a look at the following aspects that are expected from an effective kiosk
software to maintain industry standards.

Superior control: The power of the kiosk system software lies in its ability to
execute control over end users’ actions, visitor interference, user activities,
kiosk data and the operating system. It is important that the software is built
in a way that gives the kiosk owner, the power to control and monitor the
kiosk machines, update configurations, manage content, view device health,
assess usage statistics and so on. Ultimately, a powerful kiosk management
software or solution will allow the main kiosk admin to monitor and control
the deployed kiosks, both physically and remotely.

Faultless security: It is the responsibility of the kiosk system software to

ensure protection at all levels, which means it ensures that whatever data is
stored within the kiosks are safe from any kind of misuse. Data security is
further taken care of with the use of certain functionalities like:

a) Restricted user actions: The software restricts the users from accessing the
kiosk-stored data and information to prevent any sort of security breaches
and data misuse. At the same time, it also prevents users from manhandling
the kiosk machines.

b) Keyboard filtering: The software disables the availability of certain key

combinations like CTRL+ALT+DEL, Esc, ALT+F4 etc.,that can lead to issues

5
like escaping the application altogether, opening a new dialog box, menu or a
new window.

c) Virtual keyboard: A virtual (or a touchscreen) keyboard is often preferred in

kiosks for eliminating the need for physical keyboard and mouse. This has
proven to be a cost-effective way with custom design options.

d) Hide Address Bar: Users are not supposed to browse the internet through a
kiosk machine and hence the URL address bar should ideally be barred or
hidden. This can be accomplished through domain or page blocking system,
navigation options and custom toolbars.

e) Restrict user to access desktop or file system: The kiosk software ensures
that the users cannot tamper with the kiosk application or access the desk-
top or file system. It is also the responsibility of the kiosk software to disable
USB ports and prevents unauthorized users from accessing the kiosk desktop
in case of any system errors.

f) Session end feature: Session end feature enables kiosks to automatically

end a user’s session after a specific period of idle time by replacing the active
screen with pre-selected screen content/images.

g) Clear user data and history: A critical feature of kiosk lockdown software is
the ability to clear caches, the previous user’s details, user and data usage
history and cookies to prevent user privacy and device data from unautho-
rized access.

h) Block file downloading: By restricting the users to open or see a dialog box
by themselves the system software blocks them from downloading any criti-
cal files or from navigating through the kiosk to access the drive files.

6
External Device Functionality: Kiosk software can also support external
device integration like RFID or barcode readers, retractable printing, security
mats, proximity switches, sensors, credit card readers, for additional security
and functionality, without hampering user privacy. The kiosk software can
also be integrated with some advanced deployments such as tracking usage
patterns, device statistics, health issues and remote content management.

So, basically setting up of a kiosk can be easily done on either a machine, a

tablet, a PC or even a smartphone with the help of robust and scalable soft-
ware, loaded with relevant security features and user functionalities. Let’s see
how these kiosks are used in different forms within different industrial sec-
tors. Check out the next chapter!

7
CHAPTER 5

What are the different types

of Kiosks & their industry
use cases?
CHAPTER 5 – What are the different types of Kiosks and their industry use cases?

Kiosks are commonly found in public places like airports, shopping malls,
movie halls, banks, retail stores, hospitals, educational institutes, confer-
ences, restaurants and other places and can remain operational even if they
not attended for a long time.
Following are the 5 major kinds of kiosks that are being used vividly in the
form of digital standees, tablets, iPads, smartphones, laptops and desktops,
across industries for multiple business purposes.

Interactive or Self-Service Kiosk: Interactive kiosk or self-service kiosks, as

the name suggests, helps the user to perform a certain task by himself/her-
self after following some easy instructions shown in the kiosk screen.
Self-service/interactive kiosks are used in industries like a) Healthcare –
where visitors need to check/take self-appointments, pay for medicines and
treatments b) Government - where people can get printouts of government ID
cards c) Retail – where shoppers can go through the product/service invento-
ry and pre-select items and check out their prices, make automated pay-
ments and share feedback etc. d) Hospitality – where customers can select
the types and rates of services available, make payments and so on e) Corpo-
rate – where visitors can perform self-registration, print badges, update em-
ployee details for HR processes f) Banks – where customers can access
self-service portals for withdrawing cash, depositing cheque, raising a com-
plaint, access account details etc. g) Education – where students can perform
self-registration, request for transcript and other documents on filling up of
some required details, access student cards, certificates etc.

Information Kiosk: Unlike the interactive/self-service kiosks, information

kiosks simply display a specific set of information meant for a specific target
audience, in a clear and concise manner. This doesn’t allow the onlook-
ers/visitors or customers to perform any task on the machine neither is there
any scope of asking a counter question. Certain location-aware kiosks are
used to display information at the scheduled time only. Information kiosks

8
are widely used at several places like airports, train stations, restaurants,
hotels, hospitals, schools, universities, events, hospitals, retail showrooms,
shopping malls, corporate offices and so on. Information kiosks are highly
significant as timely information delivery drives people/customers to take a
certain action or purchase decisions.

Internet Kiosk: Internet kiosks are usually found in public waiting places like
airports, libraries, train stations, tourist areas, museums and so on. As the
name suggests, internet kiosks offer free or paid internet service in waiting
areas. In case of paid internet service, the kiosk will guide the user to pay in
cash or coin to obtain internet service and will automatically lock its screen
after the particular usage time is over. Sometimes, the internet kiosks allow
the user to browse the internet only after entering his/her contact details and
email address; the data is then used for marketing purposes. The system will
allow the kiosk owner or the IT admin to track all payments and usage pat-
terns. In case of system errors, the owner/admin gets notified about the same.
Mostly, these kiosks have watchdogs that will help the kiosks to restart and
log in automatically to the previous functional stage, in case of power cuts or
sudden breakdowns.

Wayfinding Kiosk: These kiosks help people understand their exact location
and direct them about nearby destinations and how to get there. Being
geo-fenced, wayfinding kiosks work with the help of centrally controlled map
data where any updates get automatically uploaded to all the kiosks simulta-
neously. They interact with shop receipts, boarding passes and other objects
to let the user navigate towards the right location. Wayfinding kiosks are of 3
types, known as, 2D, 2.5D and 3D, depending on the cost, virtual clarity and
in-depth location details. These kiosks are used variedly at places like air-
ports, shopping malls and universities.

9
Digital Signages: These kiosks play a special role in the advertising market
wherein they are used as electronic displays, standing totems or digital sig-
nages, which are generally designed to attract onlookers’ and passer-by’s
attention from a distance. Usually, these digital signages display a particular
set of content in the form of a video, image or textual message – a kind of
advertisement that is played in a loop with a motto to increase brand engage-
ment.

Let’s take a quick glance at these 4 core industry benefits of these deployed
kiosks:

Increases your brand value and customer base: These kiosks go a long way in
improving the customer buying experience and their decision-making jour-
ney as they act as a window to the actual product and service. Kiosks are a
wonderful way to create a brand perception on peoples’ minds and at the
same time, they increase the number of potential customers by introducing
your product idea to them.

Enhance customer purchasing journey: Being easily accessible, kiosks prove

to be very convenient for the customers seeking product information like
pricing, availability, use cases and benefits. The information displayed in
kiosks at random public places help customers in taking the right purchase
decision and this, in turn, help the brand to accomplish business purposes.

Minimizes costs and saves time: Deployment of kiosks at certain public areas
saves the companies the cost of employing real humans for customer assis-
tance as they can be associated elsewhere to facilitate the sales funnel. At the
same time, it eases out the process of getting particular tasks done as the
customers can readily use the kiosks to get their queries resolved. This saves
time and effort for both the businesses and the customers.

11
Enhances branding and advertising outputs: Kiosks can immensely impact
the branding of your business as they can be designed according to your
brand elements, color schemes, logos, taglines etc. Attractive and innovative
kiosk designs can readily get onlookers’ attention, and witty and intriguing
kiosk messages often cut across the noise and get the brand message straight
to the customers.

Now that we know about the various kinds of kiosks and their industry use
cases, next we should delve into how kiosk mode is driving mobility at enter-
prises and what companies are doing to maximize their usage for optimum
business benefits. Let’s know more!

12
CHAPTER 6

What is a kiosk
lockdown mode?
CHAPTER 6 – What is a kiosk lockdown mode?

Today, kiosks have come a long way beyond being just some standalone digi-
tal machines at public places. Companies can turn their handheld devices
into kiosks by using kiosk lockdown solution, and this serves multiple busi-
ness purposes. Let’s delve deep.

Digitalization and smart handheld devices have taken the concept of enter-
prise mobility by a storm. With the idea of a remote workforce, employees are
mostly working on-the-go and many of them have to interact with clients and
customers on a daily basis. In these scenarios, companies often provide em-
ployees with smartphones, laptops and tablets to help accomplish their daily
office works to keep the business going. However, offering these compa-
ny-owned devices to employees, enterprises cannot ignore certain challenges
and concerns. Corporate data security comes at the top of the list here. It
becomes necessary for the IT team to exercise a certain level of control over
these devices to make sure that these company-owned devices are being
optimally used to fulfill only the work-related purposes, without any sort of
security breaches.

This is where kiosk mode come into the picture! Basically, kiosk mode or
kiosk lockdown mode is applied when a company-owned device (like smart-
phones, tablets, iPads, iPhones, laptops and Windows PCs) used by an em-
ployee is locked down to act as a kiosk screen. A kiosk lockdown mode can
have single or multiple apps on the devices, based on the applications’ busi-
ness utility and data security regulations. The organization’s IT team is
responsible to configure the required business apps on these locked-down
devices and employees can access only those apps and websites that are
allowed by the company IT team.

In a corporate environment, kiosk lockdown solution offers several advantag-

es. In the next chapter, we will discuss the varied use cases of kiosk mode
and the benefits enterprises can leverage by running their smart devices in
kiosk lockdown mode.
13
CHAPTER 7

Enterprise benefits of kiosk

lockdown mode & their multiple
use cases
CHAPTER 7 – Enterprise benefits of kiosk lockdown mode and their multiple
use cases

Imagine a bunch of employees using smart handheld devices to quickly and

efficiently complete tasks at work with the help of some business apps with-
out posing any risks to the corporate data! Corporate-owned devices enabled
with kiosk lockdown mode do that and a lot more. Running devices on kiosk
mode gives IT team the total control of the company-owned devices, which
implies that they can configure important security settings and dynamic
device policies to make sure that employees can get the most out of these
tools to accomplish the assigned business tasks. And all this becomes effort-
less with the help of a robust and agile kiosk lockdown solution that assists
your IT team to seamlessly turn company-provided mobile devices into
kiosks.

Following are the key advantages of using kiosk lockdown mode at business:

• Increased employee flexibility, productivity and work efficiency

• Quick and accurate completion of business tasks in real time
• Secured and controlled usage of devices for zero data breach
• Easily customizable to meet specific enterprise mobility needs
• Enables attractive presentation of the complete product line or service
range
• Attracts user attention and enhances customer experience
• Reduces paperwork and allows the employees to easily maintain digital
records
• Eliminates excess data costs by restricting access to non-business websites
and apps

It is important to note that companies provide these devices to employees to

fulfil specific tasks meant for business and hence the employees in no way
are allowed to escape the defined kiosk mode at any cost as that would mean
violation of company data security policy. These mobile devices with kiosk
mode are used across varied industrial sectors to fulfil specific business tasks

14
by the employees/staff by allowing them to use some company approved
business apps to perform certain business tasks. Some of the examples are
cited below.

Cab aggregators: Companies like Uber and OLA that provide taxi services to
travelers often provide the drivers with mobile devices with single-app kiosk
mode wherein they can just perform the company-defined tasks like starting
and ending a trip, selecting payment mode and sending customized messag-
es etc.
Transport and Logistics: Truck drivers are given company-owned mobile
devices locked into a single app or multi-app mode (depending on business
purpose) to maintain travel time, customer records, goods delivery details and
inventory reports. Kiosk mode ensures that these devices are used only for
work purposes.
Last Mile delivery: Delivery guys use mobile kiosks to maintain delivery
records on a day-to-day basis. They perform a number of tasks using compa-
ny configured apps, like scheduling delivery time and days, locating destina-
tions using GPS, updating delivery statuses, taking customers’ digital signa-
tures and so on.
Healthcare: Kiosk mode enabled smartphones and tablets are widely used by
caregivers and doctors who use single or multiple business apps to perform
daily tasks with ease like filling-in patient records, checking treatment histo-
ry, taking notes during patient visits, updating treatment processes etc.
Education: Schools and colleges have actively adopted the culture of using
tablets to drive an engaging learning experience. But to ensure that students
are focused on only the study materials, it is important to lock these devices
into kiosk mode with access to IT-approved apps and study materials. Kiosk
mode also ensures that these devices are not tampered with or mishandled
by anyone.

15
Retail: Kiosk mode enabled laptops, tablets and smartphones are extensively
used for branding and advertising purposes in retail stores and shops. Addi-
tionally, kiosk mobile phones are used by store managers and executives to
help customers with the purchase process and item selection. mPoS with
kiosk mode enabled in them are also used for money transaction.
Hospitality: Hotels and restaurants have embraced using smartphones and
tablets for a variety of operational works. The flexibility of using mobile
phones while catering to customers is indeed a great thing. But these hand-
held devices need to be locked down in kiosk mode with necessary business
apps to secure possible data breach and to maintain user productivity.

These are just a few examples where mobile devices are widely being used as
kiosks that enable employees to seamlessly perform their daily tasks with
precision without having to worry about corporate data security. Handheld
devices can be easily set into kiosks with the help of a scalable and powerful
kiosk lockdown solution that comes loaded with tailor-made and smart fea-
tures that can further boost the security of your kiosk mobile devices (also
known as purposed devices) turning them into powerful productivity tools.

Let’s know about Scalefusion – an exhaustive Mobile Device Management

solution that helps your IT team manage your kiosks like never before! But
before that, it will be wise to know how Mobile Device Management can pro-
vide a flawless kiosk lockdown solution for enterprises.

16
CHAPTER 8

The entrance of Mobile Device

Management as a kiosk lockdown
solution
CHAPTER 7 – The entrance of Mobile Device Management as a kiosk
lockdown solution

Till now, we have read about self-service, stationary and unattended kiosks
that fulfil several business purposes and how kiosk software with lockdown
protocol takes care of their smooth and secure functioning. When companies
realized the benefits of this lockdown feature, they started to explore how
they could drive a seamless enterprise-wide mobility strategy.

The obvious solution was to turn tablets and other handheld company-owned
devices into kiosks with the help of a lockdown mode before they are given to
the employees to accomplish well-defined business tasks with some restrict-
ed access to business apps and whitelisted websites. This would accomplish
benefits like employee productivity, employee work efficiency, precision in
issue resolution and improved customer experience.

Although the new-age kiosk software possesses most of these capabilities,

when it comes to managing kiosk mobile devices, enterprises needed more
than a usual kiosk software.

Enters Mobile Device Management

A powerful Mobile Device Management solution eliminates all the
above-mentioned challenges of an organization that seeks to lock down their
enterprise devices for maximum security and usage. MDM powered with
kiosk lockdown feature doesn’t only lock down the devices in a particular
kiosk mode to limit user access, but also allows the IT admin to configure
necessary security settings and dynamic device policies along with several
other functionalities in the company-owned devices.

An MDM software with kiosk lockdown solution as a feature does wonder

with the following key capabilities:
• Effective lock down of company-owned endpoints
• Restrict employee usage and device functionality

17
• Simplify the overall user experience of these devices
• Remote support, management and control for devices
• Allow IT team to customize features and functionalities
• Track location of these mobile devices and their health
• Strengthen device and data security against misuse
• Extend mobile device infrastructure flexibility
• Enable secure communications between the devices

In simple words, MDM solution offers the much-needed flexibility to the IT

admin to exercise the right amount of restriction on the managed compa-
ny-owned devices while ensuring that employees are allowed to access nec-
essary company information to complete a given task, within a secured and
controlled environment.

18
CHAPTER 9

Scalefusion Kiosk Management

Solution: An Introduction

1
CHAPTER 7 – Scalefusion Kiosk Management Solution: An Introduction

Scalefusion is a comprehensive and robust Mobile Device Management solu-

tion that comes powered with a robust Kiosk Management Software to help IT
teams manage, secure and monitor a fleet of company-owned endpoints from
a unified console.

Being a multi-platform kiosk management solution, Scalefusion can lock

down your Android, iOS and Windows devices seamlessly into a single app,
multi-app or a browser mode that enables the IT admin to remotely manage
apps, websites and content from our dashboard. Scalefusion provides the
following 3 types of kiosk modes:

Single App Kiosk Mode

When the device is locked down to run a single application that acts as a
kiosk. IT admins can download the app from App Store or Play Store and can
also publish an enterprise app to run in kiosk mode. Users can access only
one application here.

Multi-App Kiosk Mode

When the device is locked down to run one or more pre-approved applica-
tions on it. Similar to the single app mode, IT admins can push business apps
from App Store, Play Store or Enterprise store. Only the allowed applications
can be accessed by the user.

Kiosk Browser Mode

When the device is locked down to display a pre-approved application in the

form of a browser. This kiosk mode allows the user to access and browse
through a set of whitelisted websites that are configured by the company IT
team on the device.

19
Let’s explore what capabilities does Scalefusion kiosk management solution
offers to the Android, iOS and Windows devices that are set with single or
multiple apps or in browser mode.

Android Kiosk Mode

• Publish apps from Play Store or enterprise store

• Disable hardware keys like volume and power buttons
• Control aspects like screen brightness and volume
• Implement full-screen mode, screensavers and corporate branding
• Restrict notifications, hide bottom navigation bar and disable
notifications bar
• Allow only whitelisted websites with Scalefusion Browser.
• Control Browser settings such as clearing browser cache, enforcing incogni
to mode, restricting users from typing in the address bar and preventing
back button access
• Publish content and presentations for advertising kiosks
• Remotely lock, reboot device, check for compliance violations
• Track battery and data usage
• Remotely cast screen to troubleshoot device issues

iOS Kiosk Mode

• Publish apps from App Store or enterprise store

• Disable device rotation, hardware keys such as volume, sleep and wake
buttons
• Allow only whitelisted websites with Scalefusion ProSurf Browser
• Control Browser settings such as clearing browser cache, hide the naviga
tion bar, restrict forward or backward navigation, enforce incognito mode
and full-screen mode
• Remotely lock, reboot device, check for compliance violations

20
• Track battery and data usage
• Remotely cast screen to troubleshoot device issues

Windows Kiosk Mode

• Choose allowed apps from pre-published apps or publish new apps from
enterprise store
• Allow only whitelisted websites
• Remotely reboot the device, track battery usage, check for compliance
violations

21
CHAPTER 10

Why to choose Scalefusion MDM

to manage and secure your
enterprise kiosks

1
CHAPTER 7 – Why to choose Scalefusion MDM to manage and secure your
enterprise kiosks

Scalefusion MDM solution with its strong kiosk lockdown feature doesn’t
only make sure that the company owned devices are totally secure with the
employees on-the-go but also ensures that the IT admin can seamlessly mon-
itor, manage and update the devices remotely from a centralized dashboard.
Its bunch of context-aware functionalities facilitates the entire kiosk man-
agement process like a cakewalk!
Following are the core 8 benefits amongst others that enterprises can lever-
age with Scalefusion kiosk management solution:

Secure kiosk mode: Forbids the user to escape the kiosk browser mode by
whitelisting websites, hiding the address bar, disabling home button,
enabling incognito mode, remotely clearing browser cache and reloading
websites. IT admins can easily lock and unlock the devices remotely from our
web-based dashboard.

Device groups and profiles: IT admins can easily create device groups and
profiles with pre-selected apps, websites and specific branding. They can
perform tasks like easy device organization, setting custom roles and permis-
sions, creating multiple device profiles and copying existing device profile.

Location tracking and geo fence: IT admins can track device location in real
time and can also keep track of each device location, create single or multiple
geofences for a device or a group of devices and can also get notifications
whenever the devices breach the set zone.

Custom branding: Allow the IT admin to remotely update kiosk mobile devic-
es to reflect your company logo, custom wallpaper, color scheme and compa-
ny name. The option of advanced branding allows to change and edit app
icon size, text color, label and transparency of logo on the devices.

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Remote cast and control: This feature allows the IT admin to remotely view
the active screen (and control in some cases) of the devices on the dashboard
to let him troubleshoot device issues and lessen device downtime in real
time. The IT admin can also remotely lock/unlock or wipe data from the
device.

Mobile Content Management: Allows IT admins to seamlessly distribute,

manage and view content from the dashboard to the devices or group of
devices via Scalefusion FileDock app. Scalefusion Content Management
makes it easy and effective for the IT admins to upload and push content on
remotely located digital signage kiosks.

Mobile Application Management: This feature allows the IT admin to effort-

lessly and silently publish business and commercial apps on the managed
kiosk mobile devices remotely from the dashboard to facilitate employee
productivity and task completion on-the-go.

Device analytics with DeepDive: Scalefusion allows IT admins to monitor

device analytics with its DeepDive feature right from the dashboard. It pro-
vides a comprehensive and insightful summary of your entire device invento-
ry and other important details around device health, data usage, security
settings, compliance violations and so on.

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 AFTERWORD
To sum it up all, this eBook is meant for all! Anyone who is intrigued by the
way kiosks work and wonder who operates these unattended machines with
so much precision, and how they make sure to secure all stored data, should
read this book at length!. In simple words, the eBook demystifies everything
about kiosks. Industry personnel who are planning to set up their kiosk ma-
chines to meet their business purposes must read this eBook to gain in-depth
and exhaustive information about kiosks, their management software, indus-
try use cases and best practices.

Apart from that, IT professionals would also get insightful ideas about kiosk
mode, their benefits and the evolving role of Mobile Device Management in
the world of kiosks. Kiosks are here to stay and are transforming the way
people interact and engage with brands, customers make purchase decisions
and executives complete their daily office tasks. It is imperative for compa-
nies to acquire the fundamental knowledge about kiosks from the initiation
to the execution.

About Scalefusion

Scalefusion MDM allows organizations to secure & manage endpoints includ-

ing smartphones, tablets, laptops, rugged devices, mPOS, and digital signages,
along with apps and content. It supports the management of Android, iOS,
macOS and Windows 10 devices and ensures streamlined device management
operations with InterOps.

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