Ebe9780 - Product Support Program For Replacing Components Within The Final Drive On Certain 789D Off-Highway Trucks PDF

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Producto: NO SE HA ESCOGIDO NINGUN EQUIPO

Modelo: NO SE HA ESCOGIDO NINGUN EQUIPO
Configuración: NO SE HA ESCOGIDO NINGUN EQUIPO
Carta de Servicio
PRODUCT SUPPORT PROGRAM FOR REPLACING COMPONENTS WITHIN THE FINAL DRIVE ON
CERTAIN 789D OFF-HIGHWAY TRUCKS
Número de medio -TEBE9780-00 Fecha de publicación -13/12/2019 Fecha de actualización -13/12/2019
Caterpillar: Confidential Yellow
TEBE9780-00
13Dec2019
U-754
A-592
D-654
O-653
PRODUCT SUPPORT PROGRAM FOR REPLACING COMPONENTS

WITHIN THE FINAL DRIVE ON CERTAIN 789D OFF-
After Failure Only HIGHWAY TRUCKS
4050 4084 PS54225
NOTE: Caterpillar’s obligations under this Service Letter are subject to,
and shall not apply in contravention of, the laws, rules,
regulations, directives, ordinances, orders, or statutes of the
United States, or of any other applicable jurisdiction, without
recourse or liability with respect to Caterpillar.
NOTE: This Program can only be administered after a failure occurs. The
decision whether to apply the Program is made by the dealer. When
reporting the repair, use "PS54225" as the Part Number and "7755"
https://sisweb.cat.com/sisweb/sisweb/techdoc/techdoc_print_page.jsp?returnurl=/sisweb/sisweb/mediasearch/mediaheaderinfoframeset.jsp&calledpa… 1/4
as the Group Number. Use "96" as the Warranty Claim Description
Code and use "Z" as the SIMS Description Code.
NOTE: The information supplied in this service letter may not be valid
after the termination date of this program. Do not perform the work
outlined in this Service Letter after the termination date without
first contacting your Caterpillar product analyst.
TERMINATION DATE
31Dec2021
PROBLEM
In certain applications the final drive can experience premature spline
wear on 789D Off-Highway Trucks. Spline wear can occur on the 8W-3215
Carrier and the 106-6531 Hub due to loads that exceed initial design
limits. Premature wear may prevent the reuse of these components at PCR.
AFFECTED PRODUCT
Model Identification Number
789D SPD00277-00296, 299-307, 309-311, 313-434, 436-445,
447, 449-474, 476, 478-499, 502-530, 534-538, 540-551,
553-628, 631, 633-635, 637-692
789D XQ SHH00288-00322
PARTS NEEDED
Qty Part Number Description
1 5262887 CARRIER AS
1 5445256 HUB
1 5479334 GEAR-SUN
In order to allow equitable parts

availability to all participating dealers,
please limit your initial parts order to
not exceed 4% of dealership population.
This is an initial order recommendation
only, and the ultimate responsibility for
ordering the total number of parts needed
to satisfy the program lies with the
dealer.
ACTION REQUIRED
At PCR, inspect the splines on the 8W-3215 Carrier, 106-6531 Hub, and 245-
3820 Sun Gear to determine reuse based on SEBF8225. If one or more of
these components do not meet reuse guidelines due to wear on the splines,
replace with part numbers listed above.
Refer to UENR1065, Disassembly and Assembly, "Final Drive, Brake and Wheel
(Rear) - Disassemble" and "Final Drive, Brake and Wheel (Rear) -
Assemble", to complete this repair.
SERVICE CLAIM ALLOWANCES

Product smu/age Caterpillar Dealer Suggested Customer Suggested
whichever comes
first Labor Labor Labor
Parts % Parts % Parts %
Hrs% Hrs% Hrs%
0-12000 hrs, 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%

0-24 mo
12001-24000 hrs, 33.0% 50.0% 0.0% 0.0% 50.0% 50.0%

25-48 mo
NOTE: This is a 0.0-hour job
If there has been a previous repair, part age/hours will apply.

Retain a copy of the previous repair invoice in the dealer's
records for audit purposes, and specify repair date and machine
hours in the "Additional Comments" section of the warranty claim.
No labor is allowed since these parts are to be inspected at PCR

and replaced if necessary.
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty
parts handling.
Copyright 1993 - 2019 Caterpillar Inc.
Todos los derechos reservados.

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Producto: NO SE HA ESCOGIDO NINGUN EQUIPO

PRODUCT SUPPORT PROGRAM FOR REPLACING COMPONENTS

4050 4084 PS54225

Qty Part Number Description

In order to allow equitable parts

SERVICE CLAIM ALLOWANCES

0-12000 hrs, 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%

12001-24000 hrs, 33.0% 50.0% 0.0% 0.0% 50.0% 50.0%

NOTE: This is a 0.0-hour job

If there has been a previous repair, part age/hours will apply.

No labor is allowed since these parts are to be inspected at PCR

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