English

NFPA 1801: 2013 Edition

Operating
And
Instruction
Manual

© 2013, Infrared Systems Group Ltd

ISG the ISG Logo, ISG Infrasys and X380N are registered and/or
unregistered marks of Infrared Systems Group Ltd or its affiliates.
71-0015-PT-01 Rev. B
 WARNING
Read and understand all instructions prior to using this product. Any tampering and/or
Disassembly of the thermal imager will void all warranties and could cause equipment failure.
MAINTENANCE AND/OR REPAIRS BEYOND THOSE DESCRIBED HEREIN
SHALL ONLY BE PERFORMED BY ISG/INFRASYS.
Failure to observe this warning will void NFPA compliance and can result in death or serious injury.

WARNING
Thermal imaging is not a technology designed to replace current firefighting tactics.
Thermal imaging is a tool that allows a firefighter to be more effective and make better
decisions. Failure to observe this information could result in death or serious injury.

WARNING
USE OF THIS THERMAL IMAGING CAMERA MUST BE PART OF A COMPLETE TRAINING PROGRAM. INTERPRETATION OF
THE THERMAL IMAGE REQUIRES TRAINING AND EXPERIENCE. DO NOT USE THE X380N THERMAL IMAGING CAMERA IF
YOU HAVE NOT BEEN THOROUGHLY TRAINED IN ITS USE AND OPERATION. USE OF THIS DEVICE WITHOUT PROPER
TRAINING AND UNDERSTANDING OF ITS OPERATION MAY CAUSE ERRORS IN JUDGMENT BASED ON
MISINTERPRETATION OF THERMAL IMAGING INFORMATION WHICH MAY RESULT IN SERIOUS INJURY OR DEATH.

1.0 Contents
1.0 Introduction 3
1.1 About Your Product 3
1.2 More Information 3

2.0 Regulatory Information 4

2.1 Declaration of Conformity 4
2.2 Declaration of Compliance 4
2.3 Safe Disposal 4
2.4 Export Obligations 4
2.5 End User License Standard Conditions 4
2.6 Safety Warnings and Exclusions 5

3.0 Getting Started 7

3.1 Training Required Prior to Use 7
3.2 Parts and Controls 8
3.3 Charging the Battery 8
3.4 Inserting and Removing the Battery 10

4.0 General Operation 11

4.1 Power On and Off 11
4.2 On-screen Display 11
4.3 Annotations and Meanings 12
4.4 Focus Range 12
4.5 Over-Temperature Warning 13
4.6 About Intelligent Focus 13
4.7 Intelligent Focus Sensitivity Modes 12
4.8 Color Reference Bar 14
4.9 Direct Temperature Measurement 14
4.10 Emissivity and Its Effects on DDT 15
4.11 Laser Assist 16

5.0 Ti-Basic Plus 17

5.1 Zoom (optional) 17
5.2 Spot Tracker (optional) 17
 6.0 Technical Specifications 18
6.1 Engine Characteristics 18
6.2 Performance Characteristics 18
6.3 Physical Characteristics 18
6.4 Display & Optical Characteristics 18
6.5 Power Characteristics 18
6.6 Operational Characteristics 19
6.7 Desktop Charger 19
6.8 Truck Charger 19

7.0 Additional Information 20

7.1 Cleaning and Maintenance Information 20
7.2 Service/Repair Procedure and Retirement Considerations 21
7.3 Warranty Agreement 22

8.0 Trouble Shooting 24

8.1 Power and Charging 24
8.2 Performance and Imaging 24

NFPA Compliance Information

The X380N Thermal Imaging Camera (complies with or meets the requirements of) the
National Fire Protection Association (NFPA®) 1801 Standard on Thermal Imagers for the Fire
Service.

IMPORTANT EXPORT INFORMATION

This infrared camera is considered dual-use military equipment and
is export controlled.

It is a criminal act to re-export this camera or its components without

obtaining an export license from the proper authorities that regulate
exports of these items. Please do not illegally export this equipment
out of your country.

If you wish to export these items, please notify ISG / INFRASYS for
assistance in obtaining the proper export documentation.

WARNING
THERMAL IMAGING CAMERAS HAVE UNIQUE OPERATING CHARACTERISTICS. THEY ARE NOT NIGHT VISION
CAMERAS. THE THERMAL IMAGE REPRESENTS THE RELATIVE TEMPERATURES OF OBJECTS AND DOES NOT
DEPICT WHAT THE HUMAN EYE NORMALLY SEES. INTERPRETATION OF THE THERMAL IMAGE REQUIRES TRAINING
AND EXPERIENCE. DO NOT USE THE X380N THERMAL IMAGING CAMERA IF YOU HAVE NOT BEEN THOROUGHLY
TRAINED IN ITS USE AND OPERATION. DO NOT USE THE X380N THERMAL IMAGING CAMERA IF IT STOPS
OPERATING OR OPERATES INCORRECTLY. USE OF THIS DEVICE WITHOUT PROPER TRAINING AND
UNDERSTANDING OF ITS OPERATION MAY CAUSE ERRORS IN JUDGMENT BASED ON MISINTERPRETATION OF
THERMAL IMAGING INFORMATION WHICH MAY RESULT IN SERIOUS INJURY OR DEATH.

WARNING
DO NOT OPERATE THIS EQUIPMENT WHILE UNDER THE INFLUENCE OF DRUGS, ALCOHOL, OR ANY MEDICATIONS
OR SUBSTANCES WHICH MAY AFFECT VISION, DEXTERITY, OR JUDGMENT. USERS OF THIS EQUIPMENT MUST BE
IN GOOD PHYSICAL AND MENTAL HEALTH IN ORDER TO OPERATE SAFELY. DO NOT USE THIS EQUIPMENT WHEN
FATIGUE PREVENTS SAFE OPERATION. STAY ALERT WHEN OPERATING THIS EQUIPMENT. INATTENTION OR
CARELESSNESS WHILE OPERATING THIS EQUIPMENT MAY RESULT IN SERIOUS INJURY OR DEATH.

2
1.0 Introduction
1.1 About Your Product

ISG INFRASYS is the world leader in the design and development of innovative thermal imaging technology for
firefighters. ISG INFRASYS is the only Fire Service manufacturer in the world who builds its own thermal
imaging core. Using the latest technology ISG designs thermal imaging cameras for use specifically in
firefighting environments. As a result, users of ISG / INFRASYS imagers enjoy the best image quality and
high-temperature endurance for use in the harshest and most challenging firefighting environments.

Thank you for purchasing the industry leading thermal imaging camera from ISG Infrasys . Your product has
been designed and manufactured in our world class technical facility, certified to ISO 9001 quality standards.
It has been tested to meet and exceed the requirements for NFPA and ANSI 12.12.01 standards.

All information provided in this document and any other documentation enclosed with your product is subject
to change without notification. Infrared Systems Group. is sometimes referred to as ‘ISG INFRASYS’. ISG
Infrasys is a trading name of Infrared Systems Group.

The images used in this Operating Manual may represent a different product to the one you have purchased,
depending on features ordered.

Read through the Regulatory Information in the next section of this Operating Manual prior to use of your
thermal imaging product for the first time.

1.2 More Information

Should you have any queries with regard to this or any other ISG INFRASYS thermal imaging product, please
contact our Customer Services team:

North & South America Europe & ROW

Infrared Systems Group LLC Infrared Systems Group Ltd.

305 Petty Road Unit 14 Repton Court
Lawrenceville Basildon
Georgia Essex
30043 SS13 1LN
USA United Kingdom

+1 678 442 1234 +44 1268 52 77 00

[email protected] [email protected]
www.isgfire.com www.isgfire.co.uk

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2.0 Regulatory Information
2.1 Declaration of Conformity
The EC Declaration of Conformity for your model of ISG INFRASYS thermal imager is supplied as a separate document
on your Product Documents CD-ROM.

2.2 Declaration of Compliance

NFPA 1801 2013 Compliant
Meets or exceeds requirements of EN 61000-6-2 “Electromagnetic Compatibility – Part 6-2: Generic
standards- Immunity for industrial environments.
Meets or exceeds requirements of EN 61000-6-3 “Electromagnetic Compatibility – Part 6-3: Generic
standards- Emission standard for residential, commercial and light industrial environments.
ANSI 12.12.01 Nonincendive Electrical Equipment for Use in Class I and II, Division 2 and Class III,
Divisions I and 2 Hazardous (Classified) Locations.

2.3 Safe Disposal

This symbol indicates the requirement for a separate waste collection for electronic equipment,
batteries and accumulators. All ISG INFRASYS products displaying this symbol must be disposed of
or recycled in accordance with EU Directives 2002/96/EC (WEEE) and 2006/66/EC (batteries).

This procedure is described as follows:

Upon reaching the end of its useful life, the thermal imager must be returned to Infrared Systems Group for
suitable disposal under the WEEE directives. ISG INFRASYS will arrange collection at our expense, when
notified that the item is no longer required.

Accessory items requiring safe disposal, including battery packs, can be disposed of locally under the regulatory
directives of your local authority.

2.4 Export Obligations

The technology utilized in ISG INFRASYS thermal imagers is subject to export control regulation by the
Governments of the USA and UK. Where an export license applies, once obtained by ISG INFRASYS on
behalf of the customer, all parties must strictly adhere to the terms and conditions pertaining to that license.
Otherwise, ISG INFRASYS’s authorization to provide maintenance and further support may be suspended or
withdrawn and criminal charges may result against both ISG INFRASYS and the customer.

Where an export license applies, a copy of the specific terms and conditions pertaining to this license is enclosed
with your product – all users are encouraged to become familiar with them. As an indicative (but not exhaustive)
guide, your ISG INFRASYS thermal imager’s End User License Standard Conditions are reproduced in the next
section.

2.5 End User License Standard Conditions

1) This ISG INFRASYS thermal imager, (the “item”), is licensed by the DoC/BIS for export to Fire, Search
and Rescue end users only, solely for use in firefighting, search and rescue operations within the
sovereign state of the end user to whom it is originally exported. The export license document, including
all its terms and conditions, carries the force of law under the jurisdiction of the United States/United
Kingdom.

2) The end-user must maintain the item in their possession at all times and is responsible for its security
against theft, loss, unauthorized access or use.

3) No resale, donation, export, re-export, transfer or disposal by other means of the item is authorized.
When the item reaches the end of its service life, it MUST be returned to Infrared Systems Group Ltd.
305 Petty Road, Lawrenceville GA 30043. ISG INFRASYS will arrange collection at our expense, when
notified that the item is no longer required.

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 4) Maintenance of the item is limited to routine preventative maintenance and installation of field
replacement parts only. Disassembly and/or repair of electrical/mechanical assemblies must only be
performed by the manufacturer’s designated service centers.

5) Sale, resale, loan, or surrender of the item for any reason is prohibited.

6) If the item is lost, stolen or destroyed, or unauthorized people have access to it, this must be reported to
Infrared Systems Group within 21 days. The report must include a description of the incident, to include
as appropriate:

• Who had physical possession of the item

• What is being done to recover the item
• Police incident report number
• Steps taken to prevent another such event
• If unauthorized personnel had access to the item, who allowed this and what has been done to avoid
recurrence

7) The end-user must agree to all conditions set forth in the export license by signing said conditions and
returning the signed export license to ISG INFRASYS prior to shipment of the item.
“These commodities, technology or software were exported from the United States in accordance with the Export
Administration Regulations. Diversion contrary to U.S. law prohibited." 15 CFR 758.6

2.6 Safety Warnings and Exclusions

WARNING
READ AND UNDERSTAND THIS ENTIRE MANUAL. TRAINING IS REQUIRED BEFORE USE OF THIS EQUIPMENT IN A
HAZARDOUS SITUATION. THE TRAINING MUST INCLUDE EXTENSIVE PRACTICE WITH THE THERMAL IMAGING
CAMERA IN A VARIETY OF ENVIRONMENTS AND A COMPLETE UNDERSTANDING OF HOW TO INTERPRET THE
THERMAL IMAGE. BECAUSE DIFFERENT BRANDS AND MODELS OF THERMAL IMAGING CAMERAS MAY OPERATE
DIFFERENTLY, ALWAYS UPDATE TRAINING WITH EACH NEW PIECE OF EQUIPMENT. USE OF A THERMAL IMAGING
CAMERA WITHOUT PROPER TRAINING MAY PLACE THE USER AT HIGHER RISK IN DANGEROUS SITUATIONS WHICH
COULD RESULT IN SERIOUS INJURY OR DEATH.

WARNING
NEVER BECOME WHOLLY DEPENDENT ON THE X380N THERMAL IMAGING CAMERA FOR PERSONAL NAVIGATION. IT
IS NOT A NIGHT VISION CAMERA. ALWAYS MAINTAIN AWARENESS OF LOCATION AND ESCAPE ROUTES WHEN
USING THIS DEVICE. FAILURE TO DO SO MAY RESULT IN SERIOUS INJURY OR DEATH.

All users of ISG INFRASYS thermal imagers must read the following safety warnings and exclusions carefully.

WARNING
THE X380N THERMAL IMAGER IS NOT LIFE SUPPORT EQUIPMENT AND SHOULD NOT BE USED AS SUCH. USERS OF
THERMAL IMAGERS, REGARDLESS OF BRAND OR TYPE, ARE REQUIRED TO READ THE OPERATING MANUAL PRIOR
TO USING THE IMAGERS.
1. All users must be thoroughly trained on the proper operation of the X380N, its features and full functionality, prior to use.
This includes understanding thermal images and how they are interpreted. Improper use of the equipment in a hazardous
atmosphere could result in death or serious injury.

2. The X380N Thermal Imager must only be used by personnel familiar with the uses, proper operation, and features and full
functionality of the X380N, including training in simulated fire conditions such as controlled live burn simulations. Use of the
X380N by unauthorized, unfamiliar or untrained persons could result in death or serious injury.

3. The X380N is a complex electro-optical device, and just like any other machinery, electronic systems are subject to potential
failures. If a failure occurs, the user will no longer have access to the thermal images provided by the X380N. Tactical use of
this equipment must not deviate from standard operating procedures used by personnel who do not have the benefit of the
equipment.

4. Failure to follow your fire department’s standard operating procedures in a hazardous atmosphere could result in death,
serious injury or disorientation should equipment failure occur.

5. The X380N must be serviced only by ISG / INFRASYS authorized personnel. Removing the cover can compromise the
intrinsic safety of the X380N which could result in serious injury or death. There are no user-serviceable components.

6. The X380N will not provide images through glass, water, or shiny objects. These surfaces act like mirrors to the camera.

7. The X380N will not provide thermal images underwater.

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8. Users should be conscious of the battery life. Only enter a hazardous environment when a full battery charge is indicated on
the battery charge icon and the X380N is confirmed as fully operational.

9. The X380N is suitable for use in Class I, Division 2, Groups A, B, C and D hazardous locations or non-hazardous
locations only
o CAUTION – DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. REPLACE ONLY WITH THE
SAME BATTERY FROM ISG/INFRASYS OR AUTHORIZED DISTRIBUTOR.
o WARNING – EXPLOSION HAZARD – Batteries must only be changed / charged in an area known to be non-
hazardous”
o WARNING – Substitution of components may impair suitability for Class I, Division 2. RETURN TO ISG/INFRASYS
FOR REPAIR.

10. Repeated exposure to high temperature environments without adequate periods for the unit to self-cool may result in
degradation or loss of the thermal image or damage to the internal components. Be sure to allow adequate cool-down
periods between high temperature exposures.

11. Exposure to high temperature environments for an extended period of time may result in degradation or loss of the thermal
image. Be sure not to overexpose or heat saturate the equipment beyond the design tolerances of the system.

12. The service life of the X380N depends in part on how it is used and the environmental conditions in which it is used. Under
heavy usage, or under extreme environmental conditions, the service life of the equipment may vary.

13. Batteries supplied with the X380N have been designed based on specific performance values. Replacement batteries must
be obtained ONLY from an Authorized ISG / INFRASYS Service Center.

14. The X380N incorporates electric temperature control systems. Run time on each battery may decrease when used in
extreme temperature environments.

15. It is important to test the X380N and any other associated accessories prior to use to ensure that the equipment is functional
before entering a hazardous environment. Always perform a visual and functional check on the equipment to validate that it
has not been damaged or degraded prior to use.

16. Never use the X380N as the sole source of navigation. If system failure occurs, you may become disoriented or lost in a
hazardous environment which could result in death or serious injury.

17. Failure to exit a hazardous environment immediately on observation of the low battery warning may result in system failure
in a hazardous environment which could result in death or serious injury.

18. The X380N is a navigational tool which provides a thermal image in conditions where vision is impaired. The user should
follow safety precautions and protocols, and stay within communications range of the incident command structure. Failure to
do so could result in death or serious injury.

19. While every effort has been made to ensure that your X380N is both tough and reliable, the camera is a sophisticated
electro-optical system that will fail if it is abused or exposed to environments beyond its design envelope.

20. Do not alter or cover over any labels on the X380N Thermal Imager. Please contact ISG / INFRASYS for recommended fire proof
labels that will not compromise the Thermal Imager properties .

Failure to observe these warnings could result in death or serious injury.

For information on the thermal imaging camera use and performance please consult the following publications:

NFPA 1801 “Standard on Thermal Imagers for the Fire Service”

ANSI/ISA – 12.12.01 “Nonincendive Electrical Equipment for Use in Class I and II, Division 2 and Class
III, Divisions 1 and 2 Hazardous (Classified) Locations”
IEC 60529 “Degrees of protection provided by enclosures (IP Code)”
IEC 61000-6-3 “Electromagnetic compatibility (EMC) – Part 6-3: Generic standards – Emission standard
for residential, commercial, and light-industrial environments”
IEC 61000-6-2 “Electromagnetic compatibility (EMC) – Part 6-2: Generic standards – Immunity for
industrial environments”
NIST Technical Note 1630, “Evaluation of Image Quality of Thermal Imagers Used by the Fire Service”
ASTM B 117, “Standard Practice for Operating Salt Spray (Fog) Apparatus”
ASTM D 1003, “Standard Test Method for Haze and Luminous Transmittance of Transparent Plastics”
ISO 17493, “Clothing and equipment for protection against heat – Test method for convective heat
resistance using a hot air circulating oven”
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 3.0 Getting Started
3.1 TRAINING REQUIRED BEFORE USE

Read and understand this entire manual. Training and practice is required before use of this equipment in a hazardous
situation. Use of a thermal imaging camera without proper training may place the user at higher risk in dangerous situations
which could result in serious injury or death.

WARNING
THIS IS NOT, NOR IS IT INTENDED TO BE, AN EXHAUSTIVE LIST OF THE BEHAVIORS OF INFRARED ENERGY THAT DIFFER FROM
VISIBLE LIGHT. USE OF THIS THERMAL IMAGING CAMERA MUST BE PART OF A COMPLETE TRAINING PROGRAM.
INTERPRETATION OF THE THERMAL IMAGE REQUIRES TRAINING AND EXPERIENCE. DO NOT USE THE X380N THERMAL IMAGER
CAMERA IF YOU HAVE NOT BEEN THOROUGHLY TRAINED IN ITS USE AND OPERATION. USE OF THIS DEVICE WITHOUT PROPER
TRAINING AND UNDERSTANDING OF ITS OPERATION MAY CAUSE ERRORS IN JUDGMENT BASED ON MISINTERPRETATION OF
THERMAL IMAGING INFORMATION WHICH MAY RESULT IN SERIOUS INJURY OR DEATH.

The training must include extensive practice with the thermal imaging camera in a variety of non-hazardous and hazardous
environments to develop a complete understanding of how to interpret the thermal image. The user must be able to
distinguish between relatively harmless and potentially hazardous sources of heat. The user must also be able to distinguish
between actual sources of heat and reflected images of heat sources. Because different brands and models of thermal
imaging cameras may operate differently, always update training with each new piece of equipment.

Before entering a potentially hazardous situation, turn on and test the thermal imaging camera to confirm it is operating
properly. Failure to confirm the thermal imaging camera is operating properly may place the user at higher risk in dangerous
situations which could result in serious injury or death.

Beware of misconceptions about thermal imaging cameras. Thermal imaging cameras only show temperature differences
between objects and not an optical image of the objects. The greater the temperature difference, the more distinct the
thermal image. Thermal imaging cameras only show temperature differences between objects and not an optical image of
the objects. Experience and training are required to correctly interpret the thermal image.
 The thermal imaging camera cannot see through walls. A source of heat behind a wall will not be evident if it does
not heat the wall itself.
 The heat from some high temperature objects or sources of high heat may be blocked, obscured, or made less
distinct in the thermal image display by any of the following: Water mist, spray, or highly saturated fog
- Some chemical substances in a concentrated cloud or vapor
- Extremely dense smoke
- Heated smoke or a layer of heated gases

These are some other circumstances which could result in misinterpretation:

 If a concrete floor and a hole in that floor have the same temperature, there will be no apparent difference in the
thermal image display to indicate the presence of the hole.
 Visually transparent or reflective materials such as glass, shiny plastic, or water can reflect infrared radiation from
an actual source of high temperature. The user must be able to distinguish and identify when the image in the
display could be a reflection and not the actual source of high t temperature. For Example:
- When viewing a window or other shiny surface at an angle, a source of high temperature reflected in the surface
will be at some angle opposite and away from the apparent location.
- When viewing a source of high temperature through a clear window with a thermal imaging camera, the camera
display will only show a reflection of the user holding the camera and not the source of high temperature behind
the window.
- When viewing a hole filled with water, the thermal imaging camera display will show a reflection of any heat
sources above and away from the water surface.

 Molten or boiling substances will appear hot in the thermal image display, but it may be difficult to identify their
physical nature and the hazards they present based on the thermal image alone.
Keep the lens clean while operating the thermal imaging camera.
 Dirt or soot build up on the lens will obscure or reduce the clarity of the thermal image. Wipe the lens with a glove or
cloth as needed. Clean the lens thoroughly after use.
 Condensation on the lens of the thermal imaging camera will also block the thermal image and make entire display
appear blank. Wipe the lens regularly to remove accumulated condensation. Use an approved anti-fog
preparation on the lens to reduce the possibility of condensation on the lens.

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 3.2 Parts and Controls
1) Lens window

2) Charging contacts

3) Laser Assist

4) Battery compartment

5) Lanyard ‘”Quick Detachment” point

6) LCD Display

7) Zoom button – if equipped

8) Green Power button & LED

9) Hot and Cold spot tracker button – if equipped

3.3 Charging the Battery

Information
All Batteries should be fully charged prior to product’s use. Upon inserting the battery into the charger, a short
delay may occur prior to the initiation of the charging sequence.

WARNING
DO NOT EXPOSE THE BATTERY CHARGER UNIT AND/OR POWER ADAPTER TO WATER OR MOISTURE.
DO NOT ATTEMPT TO USE A CHARGING DEVICE TO CHARGE A NON-ISG INFRASYS APPROVED BATTERY.
TO INSTALL YOUR TRUCK CHARGER, PLEASE REFER TO THE INSTALLATION GUIDE ENCLOSED.
ALWAYS CHECK THE CHARGING DEVICE IS IN GOOD WORKING ORDER BEFORE EACH USE.

WARNING
THE CHARGING SYSTEM FOR X380N THERMAL IMAGING CAMERA IS AN ELECTRICAL DEVICE THAT HAS NOT BEEN EVALUATED
FOR INTRINSIC SAFETY AS AN IGNITION SOURCE. THIS DEVICE IS NOT TO BE USED IN A POTENTIALLY EXPLOSIVE
ATMOSPHERE. USE OF THE CHARGING SYSTEM FOR THE X380N THERMAL IMAGING CAMERA IN A FLAMMABLE OR EXPLOSIVE
ATMOSPHERE MAY RESULT IN IGNITION OF THE ATMOSPHERE RESULTING IN SERIOUS INJURY OR DEATH.

WARNING
THE BATTERY CAN EXPLODE, LEAK, OR CATCH ON FIRE IF DIRECTLY EXPOSED TO HIGH TEMPERATURE, WATER, OR FIRE, OF
IF OPENED, DISASSEMBLED, OR TAMPERED WITH. FAILURE TO HANDLE THE BATTERY PROPERLY MAY RESULT IN SERIOUS
INJURY.

BATTERY SAFETY WITH THE LI-ION BATTERY PACK

HANDLING
 Use care when handling the lithium-ion battery pack used with the X380N Thermal Imaging Camera.
 Always inspect batteries before use. The electrolyte contained within the lithium-ion cells can cause severe irritation to
the respiratory tract, eyes and skin. A ruptured battery cell can vent hazardous air contaminants, including corrosive or
flammable vapors. All precautions should be taken to limit exposure to the electrolyte vapor. If the battery has damaged
or broken battery housing, remove the battery from service and tag for proper disposal and replacement.
 Never try to open or service a battery pack. There are no user serviceable parts in the battery pack.
 Dispose of depleted or damaged batteries in accordance with federal, state, and local environmental regulations.

SHIPPING
 Shipping restrictions may apply to the lithium-ion batteries used with the X380N Thermal Imaging Camera. For DOT
purposes, the battery pack used is considered a Small size secondary (rechargeable) battery.
 Follow the appropriate regulations for shipment. Package batteries securely. Weight limits apply to batteries and to
batteries with equipment for passenger and/or cargo aircraft. Pursuant to 49 CFR 173.185, all shipments of hazardous
materials must comply with packaging regulations based on the recommendations made by the United Nations. There
can be substantial fines and penalties for non-compliance.
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Desktop Charger use
1) Connect A/C adaptors 2.1mm plug into the charger base,
then connect to 110V AC wall outlet.

2) Upon power up, the charger’s LED status indicator will

flash from RED to YELLOW to GREEN and then turn
OFF. The LED will remain OFF when no battery is
detected.

3) Insert the battery into the charger as illustrated and rotate

battery end cap 90 degrees clockwise to lock for charging.
Note: The battery can only be inserted one way into the
charger base. Note: do not force the battery into charger.

Note; If the LED continues flashing RED when no battery is

installed, the charger may need to be reset or may need servicing.
Unplug the charger, wait two minutes, then reconnect and repeat.

Fast Attack Truck Charger use

CAUTION
SOME POWER SOURCES ON VEHICLES ARE NOT ACTIVE ALL THE TIME.
BE SURE THAT THE POWER SOURCE CHOSEN WILL PROVIDE THE
NECESSARY POWER FOR THE TIME REQUIRED TO RECHARGE A
BATTERY. THE CHARGING SYSTEM WILL NOT RECHARGE A BATTERY IF
THE POWER SOURCE TO THE CHARGER IS NOT ACTIVE. CONSULT THE
BUILDER OF YOUR VEHICLE IF YOU HAVE ANY QUESTIONS ABOUT ITS
AVAILABLE POWER SOURCES BEFORE INSTALLING THE CHARGING
SYSTEM.

1) Please refer to ISG’s “X-Series Fast Attack Truck Charger”

guide.

2) Upon power up, the charger’s two LED status indicators will
Flash from RED to YELLOW to GREEN and then turn OFF.
The LEDs will remain OFF when no battery or X380N is detected.

3) Insert thermal imager into Fast Attack as shown. The

X380N should be placed into the FA with the three
charging contacts aligned and the handle protruding thru
the “U” shaped opening.

4) Ensure the latch is securely fastened prior to the apparatus moving.

5) Once the X380N is fastened securely, the GREEN LED should begin flashing indicating the battery in the
X380N is charging or SOLID GREEN if it is fully charged.

6) Insert the spare battery as shown in the charging port located in the lower right of the FA charger.
Note that the step at end of battery should be facing towards the camera. Insure the battery locks
into place by rotating the battery end cap clockwise 90 degrees.

7) Once the X380N is fastened securely, the GREEN LED should begin flashing indicating the battery in
the X380N is charging or SOLID GREEN if it is fully charged.

8) Ensure Battery is securely fastened prior to the apparatus moving.

WARNING
FAILURE TO PROPERLY SECURE CAMERA AND BATTERY MAY RESULT IN INJURY OR DEATH.

9
LED Indicators
1) Power on – cycles red ->green->off

2) Battery charging –flashing green

3) Battery charged –solid green

4) Battery failure – flashing red

3.4 Inserting and Removing the Battery

WARNING
BATTERIES MUST ONLY BE CHANGED IN AN AREA KNOWN TO BE NONFLAMMABLE. CHANGING THE BATTERIES IN A
FLAMMABLE ATMOSPHERE MAY CAUSE AN IGNITION WHICH COULD RESULT IN SERIOUS INJURY OR DEATH.

Inserting the Battery

1) Ensure the battery is fully charged but a solid green

indication on the battery charger.

2) Insert the battery with the notch forward into the battery
compartment.

3) Twist clockwise to lock.

4) Secure battery by turning set screw clockwise.

CAUTION
Failure to lock the battery into place may result in the battery falling out of the camera while in use. Failure to
observe these instructions may result in minor or moderate injury and/or equipment damage.

Removing the Battery

1) Loosen set screw in bottom of battery by turning counter clockwise.

2) Twist counter-clockwise to unlock.

3) Slide the battery out of the compartment.

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 4.0 General Operation
4.1 Power On and Off
WARNING
BEFORE ENTERING A POTENTIALLY HAZARDOUS SITUATION, TURN ON AND TEST THE THERMAL IMAGING
CAMERA TO CONFIRM IT IS OPERATING PROPERLY. FAILURE TO CONFIRM THE THERMAL IMAGING
CAMERA IS OPERATING PROPERLY MAY PLACE THE USER AT HIGHER RISK IN DANGEROUS SITUATIONS
WHICH COULD RESULT IN SERIOUS INJURY OR DEATH.

WARNING
ALWAYS FIT A FULLY CHARGED BATTERY PRIOR TO USE IN AN EMERGENCY OPERATION.
NEVER DISCONNECT THE BATTERY WITHOUT UNDERTAKING THE TURN OFF PROCEDURE.

CAUTION
DO NOT POINT THE X380N THERMAL IMAGING CAMERA DIRECTLY AT THE SUN. DO NOT POINT THE CAMERA AT HEAT
SOURCES IN EXCESS OF 2700 °F / 1500 °C FOR EXTENDED PERIODS OF TIME. DOING SO MAY RESULT IN AN AFTER IMAGE
ON THE DISPLAY THAT COULD CAUSE TEMPORARY REDUCTION IN PERFORMANCE OF THE CAMERA. IF THIS OCCURS, DO
NOT USE UNTIL PERFORMANCE HAS RETURNED TO NORMAL.

Power On
1) Press for 1 second and release the Green Power button.
Green button LED lights continuously. The camera will only
power on in Ti Basic Mode.

Prior to use, observe or check for the following indicators on the

screen: Overheat Warning; Battery Charge State; Color Reference
Bar, DTM readout; DTM Crosshair and battery indicator shows fully
charged. Refer to Section 7.1 Maintenance and Cleaning for
physical inspection criteria. Should the Overheat Warning not
appear, do not use the imager.

2) The ISG Infrasys logo Start-up screen is displayed, signifying

that the start- up sequence has been initiated.

3) Live thermal image is displayed with a DTM readout given in

the bottom right corner to signify the thermal imager is
operating in Basic Imaging Mode.

Power Off
1) Press and hold the Power button.

2) Release when the thermal imager powers

down or when the timer next to the Power Off
icon ( ) reaches 0. The power off sequence
will be aborted if the Power button is released
prior to the thermal imager powering off.

4.2 On-screen Display

1) Mode – NOTE; no indicator for Ti Basic high sense mode.

2) DTM Crosshair

3) Battery Status Bar

4) DTM readout

5) Color Reference Bar

11
4.3 Annotations and Meanings
Note: All warning and informational symbols comply with NFPA 1801 Standard on Thermal Imagers for the Fire
Service.

1) DTM Crosshair

2) Battery 100%

3) Battery 75%

4) Battery 50%

5) Battery 25%*

* WARNING
ONCE BATTERY CHARGE IS AT 25%, USER MUST EGRESS TO A SAFE LOCATION. SYMBOL WILL BEGIN TO
“FLASH” TO INDICATE LESS THAN 5 MINUTES REMAINING.

6) Battery <5% (flashing)

WARNING
FAILURE TO OBSERVE ANY OF THE LOW BATTERY WARNINGS AND EGRESS TO A SAFE LOCATION UPON
NOTIFICATION COULD RESULT IN DEATH OR SERIOUS INJURY.

CAUTION
NEVER ASSUME A CORRELATION BETWEEN THE % REMAINING AND ACTUAL MINUTES OF CHARGE LEFT. AS A
BATTERY AGES, THE ESTIMATED CHARGE LIFE WILL DECREASE FROM THE CHARGE LIFE DESIGNATED WHEN NEW.

7) Over-Temperature Warning

Ti Basic Mode Ti Basic Plus

8) High Sensitivity Mode No Icon 8) High Sensitivity Mode

9) Mid Sensitivity Mode 9) Mid Sensitivity Mode

10) Low Sensitivity Mode 10) Low Sensitivity Mode

11) Power Off

4.4 Focus Range

This product has an approximate focus range of 3 ft.

(1.0 meter) to infinity (∞).

This means that objects that are imaged from less than
3 ft. away may appear slightly blurred on the display.

12
4.5 Over-Temperature Warning
The X380N is equipped with an internal electronics overheat indicator, . This indicator will activate
when internal electronics have reached temperatures beyond their safe operating range. The over temp
indicator will begin flashing at least 30 seconds before the camera shutdown sequence begins.
Should the internal electronics overheat indicator activate during use, the operator should immediately
plan their egress using proper firefighting tactics. (Reference NFPA 1801, 6.6.4.4)

4.6 About Intelligent Focus

The Intelligent Focus feature enhances the thermal imager’s usability by enabling the user to optimize its
imaging performance based on the surrounding environment.

A trained and experienced user can enhance his vision by forcing the camera to operate in what he feels is the
most appropriate Sensitivity Mode setting for a specific environment, at a specific time.

The thermal imager will automatically select what it believes to be the most appropriate Sensitivity Mode, unless
the user chooses to override this setting. The user selects an alternative Sensitivity Mode by simply pointing the
thermal imager’s crosshair at the desired object.

4.7 Intelligent Focus Sensitivity Modes

High Sense Mode
This mode is automatically activated when objects in its field of view are
at room temperature or cooler. For example, when you activate your
thermal imager and look around the fire station, it will most likely be
operating in High Sensitivity Mode. Likewise, High Sensitivity Mode is
automatically selected when you are searching or navigating in a cold
smoke-filled basement.

Mid Sense Mode

This mode is automatically activated when the temperature of objects in
its field of view is elevated. This mode is automatically activated when
there are objects in the field of view that are generally greater than
150°F or 65°C.

Low Sense - 1000+ Plus Mode

This mode is automatically selected when the entire field of view
exceeds 475°F or 240°C, or when the crosshair in the center of the
viewing screen is directed to objects that are generally greater than
475°F or 240°C. While operating in this mode, the thermal imager is
capable of imaging objects that are in excess of 2000°F or 1000°C.

13
4.8 Color Reference Bar
The Color Reference Bar provides a visual indication of the range of
scene temperatures detected. It is displayed on the right-hand edge of the
screen and provides a point of reference for the user to quickly identify the
different temperature ranges in the scene. Heat-indicating colorization
overlays over the thermal images and is designed to assist users
approximate the relative temperature of objects in the scene. The
numeric anchor temperatures change based on the sense mode detected
by the camera to help users approximate the relative temperature of
objects within the colorized region.

Note: when the camera changes mode (from Low sensitivity, mid sensitivity and low sensitivity), the scale changes so
that users always have an accurate representation of the relative temperature.

1. The coolest objects in the scene are depicted in the black to white color band with black being the coldest and
white being the hottest.
2. Yellow starts immediately following the hottest (white) temperature. Light yellow is displayed to depict the lowest
temperature within the yellow temperature band. The hue changes to a darker yellow to depict hotter temperatures
within the yellow band.
3. Orange starts immediately following the hottest temperature in the yellow temperature band. Light orange is
displayed to depict the lowest temperature within the orange temperature band. The hue changes to a darker
orange to depict hotter temperatures within the orange band.
4. Red starts immediately following the hottest temperature in the orange band. Light red depicts the lowest
temperature within the red temperature band, and the hue gradually changes to a darker red to depict hotter
temperatures within the red temperature band.

Note: the user must be aware of the sense mode the camera is in at all times to better utilize the heat indicating
colorization and its corresponding temperature based on the Color Reference Bar numeric anchor temperatures.

4.9 Direct Temperature Measurement

The Direct Temperature Measurement (DTM) feature gives temperature readout of a fixed point on the screen. The DTM
feature is accurate to ±5° for 32°F - 200°F (0°C - 100 °C), and ±10% for 201°F - 2000°F (100°C- 1000°C).
TRAINING IS REQUIRED BEFORE USE. DO NOT use the Direct Temperature Measurement readings as exact
measurements. Be aware that different materials and different surface textures will not register temperature readings in the
same way. Use the readings from the Direct Temperature Measurement only to determine relative temperature differences.
Training for this feature must include experience using the Direct Temperature Measurement in actual incident situations.
DO NOT make critical decisions based solely on a temperature reading.

WARNING
USE OF THIS EQUIPMENT MUST BE PART OF A COMPLETE TRAINING PROGRAM. INTERPRETATION OF THE
INFORMATION FROM THIS EQUIPMENT REQUIRES TRAINING, EXPERIENCE, AND PRACTICE. DO NOT USE THE
SYSTEM IF YOU HAVE NOT BEEN THOROUGHLY TRAINED IN ITS USE AND OPERATION. USE OF THIS DEVICE
WITHOUT PROPER TRAINING AND UNDERSTANDING OF ITS OPERATION MAY CAUSE ERRORS IN JUDGMENT
BASED ON MISINTERPRETATION OF THE INFORMATION WHICH MAY RESULT IN SERIOUS INJURY OR DEATH.

Information
The measured temperature is based on an assumed target emissivity of 0.95.
The measurement indicated is not a measure of air temperature.
Unless otherwise specified at the time of order, the unit of measurement (i.e Celsius or Fahrenheit) is preset at
the factory to the normal standard for the designated country.

14
4.10 EMISSIVITY AND ITS EFFECTS ON DDT
The accuracy of the relative temperature is affected by many factors, including the “emissivity” of the object. An
object’s emissivity is its ability to either absorb or reflect heat energy. The better the object’s characteristic to
absorb heat (i.e. a high emissive value), generally the more accurate the temperature reading.

The DDT installed in the X380N assumes an emissivity of 0.95. That is, for objects with emissivity of 0.95, the DDT
will return temperature readings accurate to within 10% of the actual temperature. The value of 0.95 was chosen
because most objects found in normal, traditional structural firefighting environments will have an emissivity value
close to 0.95. This will give the firefighter the most accurate average temperature possible under these conditions.
When looking at shiny objects such as chrome, unpainted aluminum, unpainted stainless steel, and other metals,
the DDT temperature readings can be significantly distorted due to their emissivity. For painted objects, the
emissivity of the paint, rather than the emissivity of the actual material should be considered. When the
temperature of metal objects are being estimated using DDT, it is important to note that painted metal objects
generally return a much more accurate temperature readout than unpainted metals.

Typical Emissivity Values

Material (metal) Emissivity Material (non-metal) Emissivity

Aluminum Asbestos 0.95

Un-oxidized 0.02–0.1 Asphalt 0.95
Oxidized 0.2–0.4 Brick 0.90–0.98
Roughened 0.1–0.3 Ceramic 0.95
Brass Clay 0.95
Burnished 0.3 Concrete 0.95
Oxidized 0.5 Cloth 0.95
Copper Glass (plate) 0.85
Polished 0.03 Gravel 0.95
Roughened 0.05–0.1 Ice 0.98
Oxidized 0.4–0.8 Limestone 0.98
Iron Paint 0.90–0.99
Un-oxidized 0.05–0.2 Paper 0.95
Oxidized 0.5–0.95 Plastics (opaque) 0.95
Rusted 0.5–0.7 Rubber 0.95
Steel Sand 0.90
Cold-rolled 0.7–0.9 Snow 0.90
Ground sheet 0.4–0.6 Soil 0.90–0.98
Polished 0.1 Skin (human) 0.95–0.98
Oxidized 0.7–0.9 Water 0.93
Stainless 0.1–0.8 Wood (natural) 0.90–0.95

The cross-tabulation in the following table gives the user a general idea of the effective (real) temperature versus the observed
temperature, given varying emissivity levels. The higher the material’s emissivity, the more accurate the DDT reading will be.

Actual vs. Displayed Temperatures for Differing Emissivity

Temperature of Surrounding 70°F
Displayed temperature, deg F
0 20 40 60 80 100 150 200 300 400 500 600 800 1000

0.1 104 231 423 563 793 996 1187 1373 1736 2093

0.2 -32 88 166 306 416 602 769 929 1084 1388 1688

0.3 -110 10 82 139 251 344 507 656 798 938 1211 1481

0.4 -155 -40 27 79 124 218 300 446 583 714 843 1096 1348

0.5 -172 -72 -11 36 77 114 196 269 403 530 653 774 1013 1250

0.6 -89 -37 6 43 76 108 179 246 371 490 606 721 949 1175

0.7 -53 -16 16 47 75 103 167 228 345 458 569 678 897 1114

0.8 -31 -3 24 50 75 99 157 214 324 431 537 643 853 1063

0.9 -16 7 30 52 74 96 149 202 306 409 511 613 816 1019

1 -5 15 34 54 74 93 143 192 291 389 488 587 784 981

15
4.11 Laser Assist
The Laser Assist enables the user to highlight the location of hot spots, extension or other hazards to team
members, helping to improve communication.

WARNING
Never aim the Laser Assist into a person’s face or eyes as this
may cause permanent damage.

Laser Assist On
1) Press and hold the Blue Button.

2) The laser assist is enabled.

Laser Assist Off

1) Release the Blue button.

16
5.0 TI-Basic Plus Operation
Ti Basic Plus allows trained users to utilize the Hot Spot Tracker,
Zoom and advanced gain mode options. Ti Basic Plus is activated
by pressing either the Tracker or Zoom buttons. Ti Basic Plus
mode is indicated by a green square with a plus symbol in the
lower left.
(Reference NFPA 1801, 6.5 & 6.6.4.7)

5.1 Zoom (optional TI-Basic Plus mode)

The Zoom feature enables the user to magnify the on-screen image to enhance imaging performance form a
distance.

2X / 4X Zoom
1) From Basic Mode, press the Zoom button.

2) The live image is magnified by a factor of 2.

3) To operate with 4X Zoom, press the Zoom button a second time.

4) The live image is magnified by a factor of 4.

Zoom Off
1) Press the Zoom button a third time to exit or press the green power button
to revert to TI-Basic.

5.2 Hot / Cold Spot Tracker (optional TI-Basic Plus mode)

The Spot Tracker enables the user to track the hottest or the coldest object in the scene, and displays its relative
temperature.

Information
The DTM temperature readout turns off while the Spot Tracker is in
use.

Spot Tracker On
1) From Basic Imaging Mode, press the Spot Tracker button.

2) The Hot Spot Tracker crosshair tracks the hottest pixel in

the scene and displays its temperature on-screen.

3) To operate with Cold Spot Tracker, press the Spot

Tracker button a second time.

4) The Cold Spot Tracker crosshair tracks the coldest pixel in

the scene and displays its temperature on-screen.

Spot Tracker Off

1) Press the Spot Tracker button a third time to exit or press the green power button to revert to TI-Basic.

17
6.0 Technical Specifications
6.1 Engine
Detector Type: Uncooled Microbolometer
Sensor Material: Amorphous Silicon
Resolution: 384 x 288
Spectral Response: 8 µm to 14 µm
Sensitivity (nominal): <50 mK
Scene Update Rate: 50 Hz
Dynamic Range: >2000°F / >1000°C
Thermoelectric Cooler: None required

6.2 Performance
Modes of Operation: Three
Operating Duration: 20 mins @ 250°F (120°C), 8 mins @ 500°F (260°C)
Storage Temperature: -15°F (-25°C) to 55°C (130°F)
DTM Range: -40°F (-40°C) to 2000°F (1000°C)
Spot Measurement Ratio: 480:1

6.3 Physical
Dimensions (L x W x H): 5“ x 4.5” x 9“ / 130 mm x 115 mm x 225 mm
Weight (excluding battery): 2.1 lbs / 0.95 kg
Shell Material: Radel
Shell Color: Black
IR Protection Window Material: Germanium
Water Resistant: IP67, submerged at 3 ft (1.0 m) for 30 mins
Drop Tested: 6’ 6” / 2.0 meters
Intrinsic Safety Compliance: ANSI/ISA-12.12.01-2007

6.4 Display & Optical

Display Technology: LCD
Display Size (diagonal): 3.5” / 90 mm
Luminance: 250 cd / m2
Focus Range: 1.0 m to ∞
Field of View (diagonal): 54˚

6.5 Power
Battery Technology: Li-Ion
Battery Weight: 7 oz / 0.2 kg
Operating Time: 4 hours (nominal)
Recharge Time (nominal): <2.5 hours
Recharge Cycles: 1000+

18
6.6 Operational
Pushbutton Controls: 3 button configuration
Start-up Time: < 10 seconds
Video Standard: PAL
Image Optimization: Automatic
Colorization: Transparent color – Grey, Yellow, Orange and Red
Laser Pointer: Yes, standard
Zoom: X2 and x4

6.7 Desktop Charger

Dimensions (L x W x H): 6” x 6” x 6.5” / 155 mm x 155 mm x 165 mm

Weight: 9 oz / 0.26 kg
Operating Temperature: 32°F (0°C) to 85°F (30°C)
Storage Temperature: -5°F (-20°C) to 130°F (55°C)
PSU Supply Voltage: 12 V
Operating Voltage: 8 V nominal
Sealing: IP20

6.8 Truck Charger

Dimensions (L x W x H): 9” x 8” x 5” / 225 mm x 205 mm x 125 mm
Weight: 2.2 lbs. / 1.0 kg
Operating Temperature: 32°F (0°C) to 85°F (30°C)
Storage Temperature: -5°F (-20°C) to 130°F (55°C)
PSU Supply Voltage: 12 - 24 V
Operating Voltage: 8 V nominal
Sealing: IP20
Compliance: Exceeds NFPA 1901 and BS EN 1846 rollover requirements

19
7.0 Additional Information
7.1 Cleaning And Maintenance Information
Following use, the X380N should always be cleaned and inspected for damage. In the event of damage being
detected (for example, cracked or broken window or housing), the thermal imager should be withdrawn from
service immediately and returned to an authorized service center for repair.

CAUTION
REGULARLY INSPECT THE X380N THERMAL CAMERA AND CHARGING SYSTEM FOR LOOSE, WORN, OR DAMAGED
COMPONENTS. IF ANY DAMAGE IS FOUND, REMOVE THE UNIT FROM SERVICE AND TAG FOR REPAIR BY AUTHORIZED
PERSONNEL.

WARNING:
Exposure to some chemicals may degrade the sealing properties of materials used in the X380N.
ONLY use warm soapy water and nonabrasive cleaners.

1. Inspect all lenses for soot / dirt buildup. Clean if necessary.

2. Normal “normal use” scratches on the high efficiency aspheric lens do not degrade picture quality;
however chips may affect transmission quality. Inspect IR lenses for chips.
3. Inspect the unit for structural, heat, and/or chemical damage.
4. Inspect all battery contacts for corrosion or damage.
5. Inspect battery charger.
6. Inspect all batteries and battery adapters for damage or leakage.
7. Check all switches including the battery charger for proper indication that systems are running
correctly.
8. Inspect battery charger contact points for corrosion or damage.
9. Always check the battery charger to ensure proper operation.
10. Inspect all surfaces for heat or chemical damage, cracks and breaks.
11. Inspect the mechanical hardware to make sure no screws have loosened or are missing.
12. Store your X380N in its optional truck mounted charger, or in the optional delivery case if ordered.
13. The thermal imager should be cleaned using warm soapy water and nonabrasive cleaners. Allow
the thermal imager to completely dry before replacing in its carrying case. Note: Do not use
solvents and abrasive cleaners.
14. It is recommended that the display is treated with anti-fog solutions as used on SCBA facemasks.
15. To ensure long service life, it is recommended that the thermal imager and its accessories are
stored in temperate environment (58oF - 95oF, moderate humidity) at all times.
16. The batteries should always be removed from the thermal imager before storage for extended
periods.

20
7.2 Service/Repair Procedure and Retirement Considerations
In the event your product requires a service or repair, we encourage you to contact your nearest Service
Center as soon as possible either via our website, email or phone, and provide the following information:

• Company name
• Contact name
• Contact email address
• Return address
• Product model
• Serial number (located in the battery compartment)
• Fault report (if applicable)

Retirement criteria and considerations to be determined by ISG /INFRASYS Authorized Repair Center.

On receipt of this information, we will then issue a Returned Material Authorization (RMA) number which will
need to be displayed prominently on the package containing the product. Under no circumstances should an
item be shipped back to us without an RMA number as this makes it impossible to track and may result in
your item being lost in transit.

Please ship the item(s) to your nearest ISG Infrasys Authorized Repair
Center:

North & South America Europe & ROW

ISG Infrasys USA ISG Infrasys UK
305 Petty Road, Ste. B Unit 14 Repton Court
Lawrenceville Basildon
Georgia Essex
30043 SS13 1LN
USA United Kingdom
ATTN: RMA# ATTN: RMA#

Information
Prior to returning the thermal imager, the device should be fully decontaminated. ISG INFRASYS
reserves the right to return the unit to the user for decontamination.

When shipping a product back to ISG INFRASYS, if possible, place the item inside its original shipping
container and ensure it is appropriately sealed. For any camera repair or service, it is recommended that all
accessory items (e.g. batteries, charger etc.) are also returned for inspection. ISG INFRASYS shall not be
responsible for damage/loss incurred in transit.

21
7.3 Warranty Agreement
Infrared Systems Group warrants the thermal imager and its accessories to be free from defects in materials and
workmanship from the date of shipment from the factory. This warranty is in lieu of all other warranties expressed or
implied.

This warranty applies as follows:

1 Year
• Thermal imager
90 days
• Batteries
• Battery charger system
• Carry case
• Standard and optional accessory items

This warranty does not apply to fabric components as they can be adversely affected by undue exposure to heat, sun,
ozone or other hostile conditions.

Warranty Disclaimer
This warranty shall be null and void if ISG INFRASYS determines that the thermal imager or its accessories have
been damaged by neglect, misuse, accident, abuse, power surges, over-exposure to heat, abnormal wear and tear, or
other perils outside the design tolerances of the thermal imager.

The following additional conditions shall void all warranties:

• Unauthorized repair, modification or alteration of the thermal imager and/or its accessories
• Damage caused by failure to use and/or maintain the thermal imager and/or its accessories in
accordance with the manufacturer’s written instructions
• Damage in shipping
• Damage caused by use of a non-approved battery or battery charger
• Non-service related damage
• Damage caused by improper storage or transportation

Information
THE USE OF NON-FACTORY AUTHORIZED PARTS OR COMPONENTS, OR FAILURE TO MAINTAIN AND USE
THE SYSTEM AS DIRECTED IN THE OPERATING MANUAL VOIDS ALL WARRANTIES.

Responsibilities of ISG INFRASYS under the Warranty

Provided the end user/distributor detects and reports (in writing) defects to ISG INFRASYS within the warranty period
stated above, ISG INFRASYS shall either repair or replace either the components or the System, at its sole option, once
its responsibility has been determined under the warranty. This repair/replacement shall be the user’s sole and exclusive
remedy.

ISG INFRASYS shall determine responsibility under the warranty and advise the end user/distributor of warranty coverage
or any charges associated with repair/replacement of components or the system outside warranty-covered repair/
replacement.

Following a warranty repair by ISG INFRASYS, all carriage costs associated with the shipment of the material back to
the end user/distributor, shall be borne by ISG INFRASYS.

Any such repair, whether under warranty or otherwise, shall not be construed as an extension of the warranty period.

Responsibilities of the End User and/or Distributor Under the Warranty

To maximize speed of return and repair, ISG INFRASYS operates the Service Direct facility, available to all
customers – please contact ISG INFRASYS for full details and to obtain an RMA code (see below). In all other cases,
the end user shall return the unit to the authorized ISG INFRASYS distributor from whom the thermal imager was
purchased. Thereafter it is the responsibility of the distributor to return the unit in accordance with the instructions herein.

The end user/distributor shall obtain a Returned Material Authorization (RMA) code prior to returning the thermal imager or
accessory. The end user/distributor shall ship the returned materials to ISG INFRASYS with the RMA code prominently
displayed on the outside of the packaging and a headed letter with the return address and a brief description of the fault
placed inside the package.

22
Non-Warranty Repairs
In the event that ISG INFRASYS determines that the repair is not covered by the warranty, ISG INFRASYS shall
inform the end user/distributor and provide an estimated cost of repair. Upon receipt of a purchase order from the end
user/distributor, ISG INFRASYS shall undertake the repair and return the thermal imager. All carriage, insurance and freight
costs shall be borne by the end user/distributor. Any such repair, whether under warranty or otherwise, shall not be
construed as an extension of the warranty period.

Transfer of the Warranty

ISG INFRASYS’s obligations under this warranty are limited to the original end user unless prior written consent has been
issued by ISG INFRASYS to transfer the Product to another location, end user or application.

23
8.0 Trouble Shooting
If you are experiencing problems with your product, please refer to this checklist. If the problem persists, please
contact ISG INFRASYS Customer Services or your local distributor.

8.1 Power and Charging

Issues Solutions
Thermal imager will not turn on Ensure battery is inserted correctly and is fully charged
LED will not light Ensure battery is inserted correctly
Thermal imager switches off by itself Replace/charge the battery
Battery will not charge Clean battery charging contacts

8.2 Performance and Imaging

Issues Solutions
Power is on but screen is black Ensure no water or glass? items are impeding the view
Image is a reflection of the user Ensure no obstacles are impeding the view
Image appears blurred Ensure the lens window is clean
Thermal imager will not focus Ensure the lens window is clean