Is this section, you will hear four 2bout a photograph. The statements will don the test. As you listen, select the ‘hat best describes the photograph. near the statements only once. (8) (O (0) 2: Question-Response s: In this section, you will hear a question or nt followed by three responses. They will not printed on the test. As you listen, select the best . You will hear the question and statements 3 @) © sf © © Ss) (8) © -“ © © 7A“ @® © =“ © © Part 3: Conversations Directions: In this section, you will hear two people having a conversation and will answer questions about what you heard. The conversations will not be printed on the test. Select the response that best answers the question. You will hear the conversations only once. Questions 9-11 refer to the following conversation. 9 What is the woman expecting to receive? (A) An interview (8) Acontract (© Avacation (0) Abetter salary 10 What advice does the man give the woman? (A) Be prepared for the interview (8) Find out how much her salary will be (C) Check the details of her contract (0) Look for another job that has a better contract 41, Why is the man in the supermarket at this time of day? (A) He is working there. (8) He is attending an interview. (©) He is waiting for his check. (0) He is shopping for food. Questions 12-14 refer to the following conversation, 12 Where did the people plan to go? (A) Toa taxi stand (8) Toa restaurant (©) Toa friend's house (D) To the woman's office 13 What problem do the people have? (A) The taxi has not arrived. (8) The reservation was not confirmed. (C) The restaurant does not do home deliveries. (D) The apology was not accepted. 14 What do the people decide to do? (A) Order another taxi (8) Stay at home (©) Ask for an apology (0) Go to the Thai restaurant 139Part 4: Talks Directions: In this section, you will hear a speaker giving a talk and will answer questions about the talk. The talks will not be printed on the test. Select the response that best answers the question. You will hear the talks only once. Questions 45-17 refer to the following talk, 15. Who is speaking? (A) An office worker (8) An office manager (©) Anutrition specialist (0) A television chef 16 What does the speaker say office workers should do? (A) Eat smaller lunches (B) Try to work in the afternoon (©) Take a nap after lunch (D) Eat less in general 47 According to the speaker, why do we feel sleepy in the afternoon? (A) We eat too many snacks. (8) We don’t eat enough for breakfast. (© Our brains don’t get enough oxygen. (0) Our digestive systems are working inefficiently. Questions 18-20 refer to the following talk. 18 Who is this talk for? (A) Experienced sales staff (B) Production personnel (C) Market researchers (0) People in business 19 What is the topic of the program? (A) Starting your own business (8) Helping your business grow (©) Locating your customers (D) Doing good market research 20 According to the speaker, how can you get people to return to your business? (A) Have attractive product displays (8) Build good customer relations (©) Make selling a priority (0) Sell in large quantities 140 Reading Incomplete Sentences In each sentence below, a word or phrase is missing. Select the best answer from the four choices to complete the sentence. Mark (A), (B), (C), or (0). 1. The job requires an team member. (A) enthusiasm (B) enthusiastically (© enthusiastic (0) enthuse 2 There isa first aid______in the ‘secretary's office. (A) bag (B) kit (C) carton (D) equipment 3. Suzuki San is an authority strategies. (a) with (8) of (© on (0) by 4 Of the two parking lots, one was for customers and was for staff. (A) other (B) others (© the others (0) the other marketing 5 The chairperson was. the agenda item, (A) surprising with (8) surprised at (© surprised for (0) surprise about our response to 6 Ms. Wong was looking forward to purchasing some duty-free (A) bits (8) pieces (©) elements (D) items10 The noise in this cafeteria is (A) much (8) too much (© extreme (0) extremely loud. Alberto Martinez checked airport two hours before his flight. (A) on (8) off ( in (0) at Did you see that Sibley’s has been more staff? (A) renting (B) collecting (©) hiring (0) making at the I propose that we at2 P.M. (A) adjourning (B) to adjourn (© adjourned (0) adjourn now and meet again Part 6: Text Completion Directions: Read the text below. Select the best word or phrase to complete the sentences. Mark (A), (B), (©), or (0). Questions 11-13 refer to the following memo. To: All personnel From: Jane Ross Re: Travel expenses thas become clear to management that some staff members abused their use of company credit and for their business expenses 41 (A) overcharge (B) overcharging (C) overcharges (D) overcharged at the recent trade fair. This has 12 (A) paid (B) improved (C) cost (D) estimated the company a lot of money. Because of this, the procedures for reporting and claiming expenses while on company business have had to be reviewed and updated. A special committee met over the weekend and has come with 43 (A) up (B) over (©) above (D) on top of several recommendations. Management has decided to implement several of them effective next week. Please read the enclosed new rules. I do hope all staff members will understand the importance of strictly following these rules. They are for the ‘200d of the company. 141Part 7: Reading Comprehension ‘Questions 17 - 18 refer to the following invoice. Directions: In this section, you will read documents such as advertisements, email correspondence, —e pei: newspaper articles, and letters, Select the best a answer. Mark (A), (B), (C), or (0). ean Central Invoice Number:120666 Questions 14-16 refer to the following message. Gestomer: Aci Lvokala Date: 04/03 (Gontoct Number: 513192 Plate 7739 HY To: mr. Maher es Menge: 53,566 MI Promised Dote 03/04 nee ee ‘hice Description: PL59086B Jeep '08 Charge to: Cash customer Date: 09/05 Time: Am em. a, iesdw 2 maha thas WHILE YOU WERE OUT Tonooo msec | 220.000 user Shours 90.000/hr 450.000 Ms. Susan Darren Ok: Eagee 20050 es 45,000 Of: Micro Appliances FOR On 1 74.000 14.000 Phone: (968) 555-3216 ext. 2909 | SPARC PUG 6 12.000 72.000 | 1 Nia.000 110.000 [telephoned Please return call | GROSS TOIL: 921.000 Creturned your call []will call LESS DISCOUNT 8%: 73.680 | NETTOTAL: 847.320 Message: Tuesday's meeting time has been changed due to Mr. Gere's 17 How many spark plugs did Ari Luokala buy? change of travel plans. New time set (1 fore RM, (2 Ms. Platini ‘ Oe Reception / 18 How much did Ari pay Wattayah Automotive? (A) 220.000 14 Who made the phone call? (8) 921.000 (A) Ms, Darren (©) 73.680 (8) Ms. Platini (0) 847.320 (© Mr. Maher (0) Mr. Gere 15 Why was the call made? (A) To change Mr. Gere’s travel plans (8) To return a call to Ms. Darren (C) To cancel a meeting at Micro Appliances (0) To notify Mr. Maher of the new meeting time 16 What should Mr. Maher do? (A) Meet Ms. Platini at Micro Appliances (8) Attend the meeting at 6 P.M. on Tuesday (C) Call Mr. Gere back (0) Change the meeting time 142‘Questions 19-23 refer to the following two memos. Memo From: Peter Alvarez To: ALL staff Date: Monday, May 26 Suliject: Fire a Please mote that we,witl be holding a fire drill the day after tororrow (May 28") at LAM. the fire alarme will be activated and all personnel are required to hend for the neavest exit. Of course, the elevators must vot be used during the dvi. As preparation for the drill, woudld all staff please examine the five safety instructions that are posted in several places throughout the company premises? Please also males a note of the nenrest fire exits. Staff members who ave not on. the first floor at the time the alarms is sounded ave expected to use the emergency fire escape. Thank you for your cooperation. 19 On what day was the fire drill originally planned? (A) Monday (8) Tuesday (©) Wednesday (D) Thursday 20 Why was the drill postponed? (A) Because repairs are being done to the outside of the building (8) Because management was worried about the fire escape (©) Because the original day chosen was not convenient (0) Because of technical complications 21 What exit should a worker on the second floor use during the drill? (A) The front entrance (B) The inside staircase (©) The fire escape (0) The elevator Memo From: Peter Alvarez To: AUL staff Date: May 2 Subject: meportant change of time and instructions for fire drill The five drill planned for May 28" has been postponed for one clay for technical reasons. The new date will be Thursday, May 29° Please pass this message on so that word around in tine. Note also that the time L change. We now plan to conduct the drill between 2PM. ands RM. | | | | ' | te hs come to our attention that because structural repairs are being made on the outside of the building above the second floor, use of the five escape may interfere with the wore osing done, Therefore, stafe members who are working above the second floor must takee the inside stairense during the drill, and those who ave on the second floor must use the fire escape. 22 Why have the instructions for leaving the building been changed? (A) A change of time has been made (B) The fire escape will be blocked off (C) Staff would get in the way of the repair work (D) The restructuring of the building will be finished 23 What have staff members been asked to do before the drill? (A) Avoid using the elevator (B) Change the time of the dri (C) Pass on the new information (0) Be on the ground floor for the drill 143Speaking Questions 1-2: Read a text aloud Directions: In this part of the test, you will read a text aloud. You will have 45 seconds of preparation time and then 45 seconds to read aloud. Question 1: Classic Eurodrive is the ideal car rental solution for traveling in Europe for a period from 2 weeks up to 6 months. The top of the line vehicle that awaits you is less than 3 years old. You benefit from unlimited mileage, a multi-risk insurance package valid in 25 European countries, and 24/7 roadside assistance. Classic Eurodrive has developed the winning formula for successful travel with complete peace of mind. Visit your local agent or call our toll free number at 1-800-555-222 for details of our competitive pricing. Question 2: Taking frequent business trips can be very stressful and tiring, After all, a business trip is not a vacation, so you probably won't get a chance to relax. You may be suffering from jetlag when you arrive for your business meeting. However, you can practice some relaxation techniques to reduce your stress level and help you cope with a busy schedule and important meetings. You will cope better and you will also be able to create a positive impression among both your colleagues and business clients. This website has a variety of different relaxation exercises to help you Question 3: Describe a picture Dire in this question, you will see a photograph. Describe it in as much detail as possible. You will have 30 seconds of preparation time and 45 seconds to talk about the photograph. 144 Questions 4-6: Respond to questions Directions: In this section, you will hear and answer three questions. Begin speaking immediately after you hear a beep. You will not have any preparation time. You will have 15 seconds to answer Questions 4 and 5, and 30 seconds to answer Question 6, Imagine that a newspaper reporter is interviewing you about a restaurant you have started. You agree to answer some questions about your company. 4 What made you decide to open up a restaurant? 5 Can you say why you think your restaurant is a success? 6 Tell us about the kind of food you serve and your customers. Questions 7-9: Respond to questions using information provided Directions: In this section, you will read information and then answer three questions based on what you have read. You will have 30 seconds to read the information. You will not have any additional preparation time. You will have 15 seconds to answer Questions 7 and 8, and 30 seconds to answer Question 9.a Mapleview, Incorporated Annual Convention May 26 Hurshel’s Business Institute Main Hall Topic Office of the Future 8:00 A.M.-9:00 A.M. - Registration (Registration Fee: Members of Technical Otfice Solutions Association $55, Nonmembers $100) Morning Session 9:00A.M. The Opening Ceremony 10:00A.M. The Hi-tech Office of Tomorrow (Technical Office Consultants) | IE00A.M. — The Comfortable Office, James Horowitz (Norwich Business Trends) | 12:00 Noon Lunch in Edward C. Oakland | restaurant Afternoon Session | 130M. Chairs ofthe Future, Simone Maxwell (Maxwell Associates) | 300PM. Current researeh in Ergonomics, Don Esterhazi (Esterhazi Enterpises) The Virtual Office Becomes Reality, Ben Fossett (Fossett and Das Associates) | #30PM. Please Note: Mapleview, Inc reserves the right to make ‘changes to the convention schedule without notice Directions: In this question, you will be told a problem. After 30 seconds preparation time, you should respond, showing you understand the problem and suggesting a solution. You will have 60 seconds to give your answer. Now listen to the voice message, Question 11: Express an opinion Directions: In this question, you will be asked your opinion on a particular subject. You then have 15 Seconds to prepare and 30 seconds to give your answer. What are some important features of your ideal job? Grammar Focus Task There is one mistake in each sentence taken from the test. Underline the mistake and write the correct word or phrase. 4 Suzuki San is an authority to marketing strategies. 2 We called for it to come on 7 o'clock, didn’t we? 3+ Could you to fax Mr. Chang the corrected contract? 4 You can that increase the number of customers, 5 The elevators must not are used during the drill Vocabulary Focus Task Complete these sentences with a word that means the same as the definitions. 1 There isa staid kit in the secretary's office. Set of articles to use in case someone is injured. 2 Iwill give some instructions on how to your business. increase the size of 3 Ipropose thatwe.a gy, Close ‘4 Remember you need to check the contract Carefully before yous ig, Write your name on 5 Isuggest that you eat smaller meals for and eat healthy snacks in between meals. 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So far I have done well because I ‘am very careful about choosing fresh produce and offering interesting choices. 6 When I started the restaurant, I discovered that frequently ‘customers were pleased with the freshness of our salads. In my restaurant, we do not use prepackaged or frozen vegetables. The presentation of food is very important, so we serve colorful combinations. We provide healthy meals that children like. If the kids are happy, parents bring them back frequently. We also serve senior meals for older people who often like smaller Portions and enjoy a discount. 7 The convention will take place in the Main Hall of the Hurshel's Business Institute 8 Registration costs $100 for nonmembers and $55 for Association members, 9 There are three talks in the afternoon. The frst one at 1:30 is about chairs of the future and it is being given by Simone Maxwell of Maxwell Associates. At 3:00 Don Esterhazi of Esterhazi Enterprises will give a talk about current research in ergonomics and then at 4:30 Ben Fossett will give a talk about the virtual office, 10 Good afternoon, Ms. Blomqvist. Please accept our sincere ‘apologies. I am very sorry to hear that you received some of the wrong items. I am not sure why there were mistakes in your ‘order and I will look into it immediately. I think you received notepaper that was designed for a different company with a name that is very similar to your company’s name. In fact, that ‘same company also ordered desk lamps, so it is possible that you received their complete order, including the number and color of lamps. Please rest assured that we will deliver the correct order and pick up the mistaken order by tomorrow at the latest. 1 First ofall, I would like a job that is interesting. Although a g00d salary would be nce, itis not as important as being able to.enjoy what Ido. If enjoy my job, then it’s like a hobby instead of work. I would also like a job in which I am learning a {ot of new things so that I don’t get bored doing the same thing ‘over and over again. I would also find it satisfying to be valued by my employer and colleagues forthe work Ido. Having a job that gives me the opportunity to travel and meet new people from time to time would also be nice. A position that has all these features is my idea of an ideal job. Grammar Focus Task 4 5 Suzuki San is an authority on marketing strategies. We called for it to come at 7 o'clock, didn't we? Could you fax Mr. Chang the corrected contract? You cam increase the number of customers. ‘The elevators must not be used during the drill. Vocabulary Focus Task 1 first aid kit 2 expand 3 adjourn 4 sign 5 lunch Unit 16 A Context listening 2 Harry's business involves making containers for shipping and his problems are caused by the types of products that people ship. 3 2 some 3 some 4 these 5 this 6 Both 7 neither 8 mor 9 This 10 every 11 One 12 that 13 Those 4 1 any, some 2 this, these 3 every, one, that 5 2f3e 4c 5b 6a Grammar exercises 1 2 these 3 those 4 that 5 these 6 that 7 this 8 that 9 this 10 that 2 Using store coupons is one great way to save money on ‘many of your household purchases. Smart consumers keep their eyes open since coupons can be found everywhere They can be cut out of some magazines, many local newspapers and other printed materials. Another place you can find coupons nowadays is on the internet where they can be printed out from some consumer websites. Many stores provide them, especially at the checkout counter. Some coupons have a real cash value and others can be used to get a discount on certain items in the store. These will usually state something like “Save two dollars on your next visit,” or perhaps “Save 10 percent on any purchase ‘over 50 Dollars.” Other types can only be used to get a discount on particular products. It isa good idea to save these coupons for every time you vist a store. But read the information on each of these coupons carefully. Sometimes businesses limit the number of coupons you can use on any one visit. Also there is usually an expiration date and once the date has passed the coupon doesn’t have any value.