[Company Name]

[Company Address]

INTEGRATED MANAGEMENT
SYSTEM MANUAL

Based on
Quality System Requirements QS-9000:1998
and the ISO 14001-1996 Standard

Issue Date ______________________

Issued To_______________________

Controlled Y N

Copy No. ______________________

Controlled issues of the IMS Manual may not be copied.
 REVISIONS

DATE SECTION PAGE COMMENTS APPROVAL:

NO. NO.

NAME SIGNATURE
 [Company Name]
MANAGEMENT SYSTEM MANUAL INDEX

MANUAL QS-9000 ISO 14001

SECTION ELEMENT CLAUSE TITLE REVISION

0 ---- ---- Foreword/Mission Statement 0

1 I.4.1 4.2, 4.3.3, 4.3.4, Management Responsibility 0

4.4.1, 4.4.3, 4.5.1,
4.6

2 I.4.2 4.3.1, 4.3.2, 4.4.4 Management System 0

3 I.4.3 ---- Contract Review 0

4 I.4.4 ---- Design Control 0

5 I.4.5 4.4.5 Document and Data Control 0

6 I.4.6 ---- Purchasing 0

7 I.4.7 ---- Control of Customer-Supplied 0

Product

8 I.4.8 ---- Product Identification &

Traceability 0

9 I.4.9 4.4.6, 4.4.7, 4.5.1 Process Control 0

10 I.4.10 ---- Inspection & Testing 0

11 I.4.11 4.5.1 Control of Inspection, Measuring 0

& Test Equipment

12 I.4.12 ---- Inspection & Test Status 0

13 I.4.13 4.5.2 Control of Nonconforming Product 0

14 I.4.14 4.5.2 Corrective and Preventive Action 0

15 I.4.15 ---- Handling, Storage, Packaging, 0

Preservation and Delivery

16 I.4.16 4.5.3 Control of Quality Records 0

[Company Name]
MANAGEMENT SYSTEM MANUAL INDEX

MANUAL QS-9000 ISO 14001

SECTION ELEMENT CLAUSE TITLE REVISION
17 I.4.17 4.5.4 Internal Quality Audits 0

18 I.4.18 4.4.2 Training 0

19 I.4.19 ---- Servicing 0

20 I.4.20 ---- Statistical Techniques 0

 SECTION 17
[Company Name] Page 1 of 2
Rev. 0 Date _________

17.0 INTERNAL MANAGEMENT SYSTEM AUDITS

Section 17 of the IMS Manual addresses the requirements of Section I, Element 4.17
(Internal Quality Audits) in QS-9000:1998, as well as Clause 4.5.4 (Environmental
Management System Audit) in ISO 14001-1996.

17.1 GENERAL

a. [Company Name] plans and conducts internal management system audits according
to the Internal Management System Audit Procedure, MSP 17.1 for the
following purposes:

1. To verify whether quality and environmental activities and related results

comply with planned arrangements, including the requirements of QS-
9000:1998 and the ISO 14001-1996 Standard, and relevant environmental
legislation and regulations.

2. To determine the overall effectiveness of the management system.

3. To ensure the continuing suitability of the working environment.

2. To provide information on the results of the audit to

management for review.

b. A minimum of two internal audits are conducted per year and every element of the
quality system is audited at a minimum of once per year. The frequency at which an
individual element is audited is based upon the importance and status of the element.
3. Internal audits cover all shifts and are conducted according to an
audit schedule which is updated annually. Planned audit
frequencies are increased when a significant number of
nonconformances or customer complaints occur, as identified
through the Failure Code Reporting and Feedback Procedure,
MSP 13.1 and the Customer Complaint System Procedure QSP
19.3.

4. An audit team consists of one or more qualified auditors (trained in

QS-9000:1998 requirements, ISO 14001 requirements, and
auditing) and the Manager of Quality & Environmental Assurance
(or an assigned representative of Quality & Environmental
Assurance). An officer of the company and a selected employee of
the company also participate periodically to foster management
and employee involvement and awareness. The manager of the
department being audited acts as an observer to answer questions.
One or more teams are used depending on the status and progress
of the management system elements.

5. Audits are carried out by personnel independent of those having

direct responsibility for the activity being audited.
 SECTION 17
[Company Name] Page 2 of 2
Rev. 0 Date _________

17.2 RESPONSIBILITIES

The Manager of Quality & Environmental Assurance is responsible for organizing and
coordinating the internal audit to ensure that the requirements of the Internal Management
System Audit Procedure, MSP 17.1 are followed.

17.3 AUDIT RESULTS

a. The results in the audit report are reviewed and approved by the Manager of Quality
& Environmental Assurance. The audit results are then distributed to senior
management and to the managers of the audited departments and their immediate
supervisors.

b. In the case of noncompliances or weaknesses (in either the management system and
procedures, or the performance and adherence to those systems and procedures),
timely action is taken by the relevant department manager according to the
Corrective Action Procedure, MSP 14.1 and/or Preventive Action Procedure,
MSP 14.3, and the implementation and effectiveness of the corrective and
preventive actions are verified and recorded (see Sections 14 and 16).

c. The results of the internal audit are used as key input information for conducting the
management reviews.

d. Records documenting the audit process and results are maintained for a period of
five (5) years by Quality & Environmental Assurance.
 SECTION 18
[Company Name] Page 1 of 3
Rev. 0 Date ___________________

18.0 TRAINING

Section 18 of the IMS Manual addresses the requirements of Section I, Element 4.18
(Training) in QS-9000:1998, as well as Clause 4.4.2 (Training, Awareness, and
Competence) in ISO 14001-1996.

18.1 GENERAL

a. At [Company Name], people are the company's most valuable asset. Investing in
people through effective training is thus a key corporate strategy for achieving the
company's mission and quality and environmental policy.

b. It is our policy at [Company Name] to identify the training needs and provide for the
training of all personnel performing activities affecting quality and/or impacting the
environment. Specifically, the Training Assessment and Delivery Procedure,
MSP 18.1 addresses the following issues:

1. Identification and assessment of education and training needs.

2. The qualification of people to perform tasks affecting quality or impacting

the environment.

3. Mechanisms for delivery of training.

4. Assessment of training effectiveness.

5. Maintenance of appropriate training records (reference Section 16)

c. Because every employee at [Company Name] must play a role in maintaining and
improving the environment, the purpose of the Training Assessment and Delivery
Procedure, MSP 18.1 is also to ensure that all employees are aware of:

1. The importance of, and their individual roles and responsibilities for,
conformance to the environmental policy and relevant requirements of the
management system, including emergency preparedness and response.

2. The actual and potential effects on the environment of their activities and of
departure from specified operating procedures, and the potential
environmental benefits of improved individual performance.
 SECTION 18
[Company Name] Page 2 of 3
Rev. 0 Date ___________________

18.2 RESPONSIBILITIES

a. The Vice President of Human Resources is responsible for the following activities:

1. Ensuring that all new hires receive quality and environmental awareness
training.

. Quality and environmental awareness training covers the following

topics to provide knowledge of [Company Name]'s quality and
environmental philosophy and system:
- [Company Name]'s products and marketplace
- Mission statement and objectives for quality and the environment
- Key concepts and documentation structure of QS-9000:1998 and
ISO 14001-1996
- Management System organization: responsibility, authority, and
structure
- The employee's role and responsibility for quality and conforming
to the environmental policy, procedures, and other requirements
of the management system at [Company Name] - including
emergency preparedness and response procedures
- The importance of conforming with the quality and environmental
policy and with the requirements and procedures of the IMS
- The significant environmental impacts, actual or potential, of
their work activities and the environmental benefits of improved
personal performance
- The potential consequences of departure from specified operating
procedures

. Quality awareness education is given in-house within 30 days of the

new hire's starting date in either a one-on-one or a "small class"
format.

2. Ensuring that training is given to prevent the reoccurrence of

nonconformities.

3. Ensuring that training is given to supervisors and managers on how to

provide on-the-job coaching and reinforcement of employees' use of quality
improvement tools and concepts.

4. Using "needs analysis" and/or other methods to identify the key knowledge
and skills needed by various groups of employees in specific job tasks, and
qualifying personnel on the basis of appropriate education, training, and/or
experience.
 SECTION 18
[Company Name] Page 3 of 3
Rev. 0 Date ___________________

18.2 RESPONSIBILITIES continued

5. Measuring and assessing the effectiveness of training given to ensure that the
objectives and needs of the training were met in a cost-effective and efficient
manner. This involves the following activities:

. Using course evaluation forms to rate content and delivery.

. Conducting follow-up surveys of course attendees (1-3 months after

the course) to assess the degree of retention and application of
knowledge and skills.

. Developing guidelines and/or plans for continuous improvement in

[Company Name]'s training program.

. Documenting cases to demonstrate a cause-effect relationship

between the training given and improvements in quality and
environmental results.

6. Maintaining appropriate training records to show the amount, type, and

effectiveness of quality and environmental training given to employees.

b. All company managers have a contributing responsibility in assessing training needs,

providing on-the-job reinforcement of skills, and evaluating the effectiveness of
training given for the personnel they directly manage.

c. It is [Company Name]'s policy that any employee may request training at any time if
the employee feels that training is essential for providing knowledge and skills
beneficial to maintaining the requirements of QS-9000:1998, ISO 14001, and/or
[Company Name]'s management system.