General

Template
Doc Version 1.18
Installation Procedure Doc Date 27/07/18
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Table of Contents
Table of Contents........................................................................................................................1
1 Purpose...............................................................................................................................2
2 Component Name...............................................................................................................2
2.1 System Requirement...............................................................................................................2
2.2 Prerequisites...........................................................................................................................2
2.3 Installation Steps....................................................................................................................8
2.4 MSXML 4.0 SP2 Parser will be installed. The installation steps are:...................................12
2.4.1 Click ‘Next’ on the welcome screen to install......................................................................12
2.5 Configuration........................................................................................................................22
2.6 Checking of Installation........................................................................................................22
2.7 FAQs......................................................................................................................................22
3 Document History..............................................................................................................38

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1 Purpose

This document describes the Installation procedure of M-Cubed 100.

2 Component Name

2.1 System Requirement

Typical system requirements for running M-Cubed 100 are as follows:
Operating System: Windows 7 (32 bit / 64 bit) / Windows 8 (64 bit) /
Windows 10, Windows 2012 Server

Hardware Configuration:
1. Pentium 3 GHz or greater
2. 2GB RAM or greater(4 or Higher is recommended)
3. 40 GB hard disk space
4. Internet Explorer 7.0.5730.13 or later
5. Adobe Reader 5.0 or later
6. A colour monitor with 1024 X 768 resolutions is required. CD drive
(32X or higher) is required to install the software

2.2 Prerequisites
Windows 7 (32bit / 64bit)/ Windows 8 (64 bit) / Windows 10
Install Microsoft .Net Framework 4.5 from “M-Cubed 100 Prerequisites”
folder.
Region and Language setting should be English (United States) or English
(United Kingdom) as shown below:

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User Settings on Windows 7(64bit) PC for M-Cubed Installation. Before

Un-installation of old M-Cubed Version or Fresh M-Cubed Installation on
Windows 7 PC, Follow below defined steps.

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Step 1
Go-to Control Panel >> User Accounts >> Change User Account Control Settings.

Click & open User Account option.

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Select a User and Click on Change User Account Control Settings

Step 2
If User Account Control settings is on "Default - Notify me only when programs try to make
changes to my computer ". Then change it to "Never Notify me when:"

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Change User Account Control settings to "Never Notify me when:". As shown in below
snap.

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Step 3
Restart PC to make changes effective.

Note: The above mentioned settings are not applicable on windows 7(32bit)

2.3 Installation Steps

To install fresh copy of M-Cubed 100 follow below mentioned instructions.

1. Launch the “setup.exe” file provided in the installation CD to start the Install
Shield Wizard.

2. The setup shows the list of prerequisites required for M-Cubed 100.
These prerequisites are automatically installed by the setup.

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2.1 Click ‘Install’. All the listed prerequisites will be installed one by one. Firstly,
AccessDatabaseEngine will be installed. This prerequisite shall be installed every
time the setup is launched.

2.2 After AccessDatabaseEngine, SQLServer 2008 shall install. This setup shall install
for the first time.

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2.3 The SQLServer Native Client shall install after SQLServer2008 setup.

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2.4 Crystal reports Engine shall install then.

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2.4 MSXML 4.0 SP2 Parser will be installed. The installation steps are:

2.4.1 Click ‘Next’ on the welcome screen to install.

2.4.2 Accept the End User License agreement and click ‘Next’.

2.4.3 The next screen enables the user to enter User/organizational information.
Keep default and click ‘Next’.

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2.4.4 Finally click ‘Install Now’ and the installation is completed.

2.4.5 This will install MSXML Parser and SDK.

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2.4.6 Finally, click ‘Finish’ to finish the installation of MSXML Parser and SDK.

This step marks the end of installation of all the prerequisites required for M-Cubed
100.

3. Setup will then install the M-Cubed 100 application by extracting

M-Cubed100.msi and following window appears.

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4. On completion of this extraction activity another window displays the “M-

Cubed 100 - Install Shield Wizard”. Click the button to start the Install
Shield Wizard.

5. Read the license agreement terms and conditions mentioned in this window
carefully and select the option to accept/reject the license agreement. If you accept
the license agreement, the setup proceeds otherwise it stops. Select the option “I
accept the terms in the license agreement” and click the button to
proceed with the Install Shield Wizard.

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6. As you click button it asks you to enter a valid product key as

shown below.

7. Enter the product key provided with the installation CD or “Free License”
product key and click the button.

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8. If in case you are updating an old version (prior to M-Cubed version 3.0.0.6)
then following warning message will appear on the screen since default path of
application data is being changed from this version onwards, But if you are installing
M-Cubed software for the first time or your old version is either 3.0.0.6 or greater,
then no message will appear.

9. On clicking , following screen will appear

10. Click button. On completion of Install Shield Wizard , following

window is displayed that confirms the successful Installation of M-Cubed 100
application on your system. Click the button to close the Install Shield
Wizard.

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11. Now you can run the "M-Cubed 100" application by double clicking the
shortcut on your desktop as shown below.

Or by following-

12. At the time of launching M-Cubed 100, it will prompt you for User name &
Password. The default User name is Administrator and by default no password is
required for this username.

13. If M-Cubed 100 is installed with “Free License” product key, then there is no
need of Activation of M-Cubed 100 as it is already activated for unlimited usage.

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14. For licensed version, the trial period of M-Cubed 100 is of 7 days. You need to
activate your M-Cubed 100 within 7 days otherwise it will not run further. For
activating M-Cubed 100 you will have to follow below mentioned steps: -

a) Run M-Cubed 100 and select the SupportLicense Information menu

from the main screen as shown below.

b) Following screen will appear

c) On clicking the button, following screen will appear

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The following options are provided for getting an activation key.

i. Manual Activation
If you do not have Internet Connection then you can activate your M-Cubed 100
manually. For manual activation you have to send the Installation ID (text enclosed
under the red boundary) to the [email protected]. You can also
send this Installation ID through SMS to the concerned person. After that, you will
get an Activation Key either from the concerned person or the system. You have to
paste that Activation Key in the “Step 2” section of the above screen. Now your M-
Cubed 100 is Activated and you are licensed to use it as per your license conditions.

ii. Internet based Activation

If you have Internet Connection then you can directly activate your M-Cubed 100
using Internet. For activating it through Internet you have to select “Internet
Activation” method as shown in the below screen. Now click on OK. Your M-Cubed
100 will be activated within few seconds and you are licensed to use it as per your
license conditions.

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Note: - No need to uninstall the old version. User can directly install the new
version over the old version.

2.5 Configuration
NA

2.6 Checking of Installation

Following folders must exist
C:\Program Files\M-Cubed
C:\Program Files\Common Files\ M-Cubed \Meter Configuration
C:\ProgramData\My Entity (For Win 7 and above)
C:\Documents and Settings\All Users\Application Data\My Entity (for others)

2.7 FAQs
Q(1 ) I have installed M-Cubed 100 on my PC, now I want to upgrade MS-Access from
2003 to 2007, what should I do?
Ans: Install the driver of MS-Access 2010 from internet from the following URL: -
http://www.microsoft.com/downloads/en/details.aspx?familyid=C06B8369-60DD-
4B64-A44B-84B371EDE16D&displaylang=en
Q(2) I am getting the following error message while installing M-Cubed 100. What is
the reason?
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Ans: Try for the following solutions and then re-start the installation of M-Cubed 100.
Solution 1:
The error is often caused by firewall or anti-virus software running on the computer.
Steps to be followed:
1. First turn off the firewall and disable anti-virus software (like McAfee etc).
2. Go to the command prompt (Start -> Run -> cmd)
3. Type in
msiexec /unregister (press enter)
msiexec /regserver (press enter)
4. Now try to re-install the program. (Without turning ON firewall or anti-virus programs)

If this setting does not resolve the Error, then go for Solution 2.

Solution 2:

Change the memory settings for installation

Steps to be followed:
1. Click Start, and then click Run.
2. In the Open box, type msconfig, and then click OK.
3. On the BOOT.INI tab, click Advanced Options.
4. In the BOOT.INI Advanced Options dialog box, select the /MAXMEM= check box, and
then change the setting to 256 (or lower if your computer has less RAM).
5. Click OK to close the BOOT.INI Advanced Options dialog box.
6. In the System Configuration Utility dialog box, click Apply.
7. Click OK to close the System Configuration Utility dialog box.
8. Click Restart to the following message:
9. You must restart your computer for some of the changes made by System Configuration
to take effect.
10. After you restart your computer, install Office as a Complete Install.
11. Once the Microsoft Office installation completes, follow steps 1 to 8 to clear the
/MAXMEM= check box.

Q (3) What is the reason of getting the following error window, when I try to install M-Cubed
100 on my PC?

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Ans: This type of error appears basically because of the following conditions occurring
together:
Any change in the M-Cubed 100 database is made. For example a new table is
added and so on.
You try to Install M-Cubed 100 on a PC having Windows 7 or higher version as an
OS.
You are not an Admin user and don’t have rights on C:\Program files
In the above mentioned conditions, an error message similar to one showed above is
displayed. To solve such problems, any of the following methods may work:
Option1: Run the program as an administrator
This can be done manually by right clicking the application and to select Run as
administrator. Those administrator rights can also be added by default, by right clicking the
shortcut to the application and to select Properties, tab Shortcut, Advanced button and to
activate the option Run as administrator.
Option 2: Troubleshoot Compatibility
To Use this feature:
1. Right-click the shortcut of the app that's not working properly, then click
Troubleshoot compatibility.
2. Windows will try to detect compatibility issues, and then give you two options: Try
recommended settings and Troubleshoot program. We recommend trying the first
option first; if it doesn't work, you can always return and try the second (which gives you
the choice of which previous version of Windows you want compatibility with).
3. After Windows applies the selected settings, click Start Program and see if that solves the
problem. Either way, click Next to have Windows apply the settings "permanently" or try
again with different settings.
Option 3: Virtual Store
In Windows 7 or higher versions, the folder C:\Program Files is secured. An application with
administrator rights can only modify the files. To solve this issue, a method is used named
‘virtualization of files’ i.e. files will be stored in the Virtual Store. The applications are not
aware of this virtualization, and thinks the files are stored on the same location.
Virtualization is done separately for every user. Program Files is one of the folders in
the Virtual Store, which contains the user specific settings for the applications. Files are
stored in C:\Users\<loginname>\AppData\Local\VirtualStore location. All users must change
the settings of the virtualized applications separately.

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Q (4) The following error appears when I am trying to reset the keys of M-Cubed 100. What
is the reason?

Ans: This error message comes when there is a mismatch in customer code in old & new
product key. The solution is to un-install M-Cubed & re-install with new product key.

Q(5) What is the reason for scheduled reading not getting executed in Windows 7(64bit)?
Ans: In Windows 7, default setting of put the computer to sleep is 30 minutes. So
application using SQL server cannot establish connection with database when computer is in
sleep mode.

To change this setting user has to go to Run->power options as shown in below screen

After that user has to go to change when the computer sleeps as shown below:

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Change the put to computer to sleep from 30 Minutes to Never

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Save the settings to make this changes effective as shown below

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Note: The above mentioned point is not applicable for Windows 7(32bit).

Q(6) Sometimes while installing M-Cubed 100 you may get the following message
indicating failure of SQL Server Installation.?

Ans: This may be due to group policy settings or antivirus setting which stops some
application to be launch from TEMP Folder as M-Cubed 100 Setup extracts prerequisite
installers to TEMP folder during installation.
In this case you will have to install SQL Server manually, which is only a one time exercise for
the life time of the M-Cubed 100.
To overcome this condition please follow the below steps:
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Step1:
In order to get SQL server installer you may decide on any one of the option given below. We
recommend you to follow Method 1.
Method 1:
a) When you get this message, don’t click on OK button, instead go to TEMP folder, there
is very simple method to go there, click Starttype %temp% in Search Programs and
files text search box or press “Windows +R key”.

b) You can see just created folder which looks like as below screen, your folder name will
be having different names:

c) Go to either of two folders , you will see the exact folders names just as given below:

d) Open “Microsoft SQL Server 2008 R2 Express RTM” folder and get the SQL server
Installation, copy and paste to appropriate location either C:,D: or any other drive your
PC have.

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e) Now press OK to terminate the M-Cubed 100 installation.

Method 2:
a) Go to this http://www.microsoft.com/en-in/download/details.aspx?id=3743 link,
Click “Download”, this will take you to the download page:

b) On download page select “SQLEXPR_x86_ENU” and click next.

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c) Select the location on your PC to store installer.

Step2:
Once you get SQL Server Setup, please install it manually by following the instructions
embedded in below document.

Steps to install SQL

Server 2008 R2 Express.docx
Step3:
After installing SQL server manually, please rerun the M-cubed 100 installation .

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Q (7) The following error appears when installing M-Cubed 100 on windows 8 machine.
What is the reason?

Ans: This error message comes when .Net framework 3.5 is not installed on windows 8
machine. Basically windows 8 does not include .NET 3.5 (include .NET 2.0 and 3.0) by
default. This feature needs to be enabled prior to installing M-Cubed 100.
The steps are as below:

Step 1:
Go to Settings. Choose Control Panel then choose Programs.

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Step 2:
Click Turn Windows features on or off, and you will see window as image below.

You can enable this feature by click on .NET Framework 3.5 (include .NET 2.0 and 3.0) select
it and click OK. After this step, it will download the entire package from internet and install
the .NET Framework 3.5 feature.

But if the user does not have an internet connection, these steps cannot be applied. But you
can still enable this feature in offline mode. Refer below link for more details.
https://support.microsoft.com/en-in/kb/2785188

After performing these steps, first uninstall M-Cubed 100 and then install the setup again.

Q (8) The following error appears when I try to launch M-Cubed 100. What is the reason?

Ans: This type of error appears because of insufficient privileges on M-Cubed 100
application. It requires an administrator rights to run properly whereas logged in use are not
an Admin user and don’t have rights on C:\Program files.
Perform below steps to provide an administrator rights:
Right click on shortcut of application and then go to Compatibility tab. Now select
check box under ‘Privilege Level’ as shown in below image:

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Click on apply button. This will save the settings for current logged in user. If you
want to apply same setting for all users, then go to option ‘Change settings for all
users’ and perform the same step.
Launch M-Cubed 100 again after performing these steps.
Note: The same behaviour also happened when launch ConfigView and it shows blank
screen as shown in below image.

In such case perform above steps and launch ConfigView again.

Q(9) On Some of Windows 10 machine, problem observed, When you connect USB port in
meter then M-Cubed does not populate USB port in Connection window.
Ans: USB port are mapped to Serial Port on machines.

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Step1: Go to Device managerPorts (COM & LPT)

COM2 is the USB port, but it is not shown in “Connect” window of M-Cubed for
Connection Media “Direct”.

Step2: You have to map any unused port to USB port, for this follow below step:
In Device ManagerPorts (COM & LPT), right click and select Properties option as
below

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Following window will be opened

Click here

Click on ‘Advanced‘ button will open below window

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Select any COM port Number which in not in Use from Com Port Number drop
down list, click OK button. This will mount any unuse Comport to be mapped for
USB port.
In below image, we are selecting COM11.

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Now Run M-Cubed and open Connect window, COM11 will be available be in
‘Connect Using’ drop down list. Connect meter on COM11 port

3 Document History
Version Changes Made
1.0 Initial Version
1.1 Updated the document for M-Cubed activation & Trial period.
1.2 Updated the document for migration to MS-Access 2010 database.
1.3 Added Windows 7 in the list of Operating System.
1.4 Windows XP is added in Perquisites
Added screens for second time installation of MS Access

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1.5 Windows XP-SP3 added in Prerequisites and System Requirement

Windows 7 – 32bit and 64 bit added in prerequisite and System
Requirement
1.6 Microsoft .Net Framework 3.5 SP1 added in Prerequisites.
1.7 Update Snapshots at required Places
1.8 Latest snapshots added as per new M-Cubed UI.
1.9 Updated the document for M-Cubed 100 installation.
1.10 Updated the document for M-Cubed 100 installation under FAQ
Section
1.11 FAQ updated, Prerequisites updated
1.12 FAQ updated
1.13 FAQ updated, Document embedded for SQL Server Setup is updated with
FAQ about SQL Server installation.
1.14 Windows XP support removed
Microsoft .Net Framework 4.5 Added in Prerequisites
1.15 Prerequisites updated for Region and Language setting.
Free License product key option is added in Installation Steps.
1.16 Window 10 support added

1.17 Point 7 and 8 added under FAQ

1.18 Point 9 added under FAQ

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