CONTENTS

Chapter No. Topics Page no.

1. Certificate from Company Guide 2
2. Executive Summary 4
3. Introduction 5
4. Details of the Organization 7-12
5. Organization Structure 13
6. Organization Growth 14
7. Task Performed 15-17
8. Conclusion 18-19
9. Recommendation 20-21
10. Bibliography 22

1
 EXECUTIVE SUMMARY

As my profile was HR intern. I was allotted to handle Internship Programme for Facility
Management in Retail sector. I did my project on IFAME 2019 in Reliance Retail company.
Retail Industry is the only industry where an HR professional will learn the gamut of HR which
mainly includes, Facility Management and more.
Reliance Retail, as a Retail company has given me an in dept knowledge of how to deal with
employee in corporate. The analysis is based on my journey as an Intern of Human Resource
Department. Our bookish knowledge tells us that, in theory there are practices like HRP,
Recruitment & Selection, Compensation & Benefit, Training & Development, and Performance
Management, sums up as HR Practices. There are sets of different versions and uses of these
theories. But my experience tells me, not many organizations follow those bookish theories.
They tend to modify them, update them and even just drop them when necessary.
In my report, I modestly tried to uphold all the HR activities and practices conducted and
followed by Reliance Retail, find the flaws which are drawing them back and make some
recommendation which may make their situation better. We truly believe in selecting the right
person for the right vessel is the key element.

2
 Chapter - 1. INTRODUCTION

1.1 Introduction

Reliance Retail is the retail initiative of the group and is central to our consumer facing
businesses. It has in short time forged strong and enduring bonds with millions of consumers
by providing them unlimited choice, outstanding value proposition, superior quality and
unmatched experience across all its stores. Reliance Retail has adopted a multi-prong strategy
and operates chain of neighbourhood stored, supermarkets, wholesale cash & carry stores,
specialty stores and online stores and has democratized access to a variety of products and
services across diverse segments foe Indian consumers.

Human Resource Management is a very vital aspect for any organization. As work is done
by Employee of the company & managing the work force, keeping track record of them.
Analysis of future requirement of company all is handled by HR.

In the competitive business environment of today every organization has to be responsive to

the satisfaction level of its customers. Organizational growth and development also depend
upon its human resources. A responsive organization would like to find out how its employees
feel about their jobs, the organization, and their fit and future within it. Employees are the
internal customers of the company and hence contribute greatly to the successful running of
the organization hence it is incumbent on its part to gauge the satisfaction level of its workforce.

The human resource department is the most important assets of an organization. The success
or failure of any organization is largely dependent on the calibre of the people working therein.
Without positive and creative contribution from people, organization cannot progress and
prosper. That is why HR department is responsible for the proper growth of any organization.
HR department in reliance retail have different parts which are operated by different people
and guided by the HR HEAD.
The different parts are:

1. Administration
2. Recruitment and Selection
3. Training and Development
4. HR Operation
5. HR Compliances

3
1.ADMINISTRATION:
This is the most important function of HR department which take care of:

Attending the guests: The guests for the Reliance Retail Ltd. are those people who come to
attend the meetings, seminars, reward and recognition (R&R) programmes, store visit,
inspection. They come from State Head Quarters (SHQ), National Head Quarter (NHQ),
abroad, or from other cities. HR administration staffs are responsible for attending them from
the airport/railway station.

Booking of hotel: HR Administration staffs are also responsible for the arrangement of hotels
and to provide comfortable stays to the guests. RRL Ranchi has tie-ups with many hotels like
Golden Tulip, Radisson, Ashoka Hotel, Lee Lac, Hotel BNR, etc.

Arrangements of Travel: Travel arrangements as per the eligibility and vehicle/travel policy
are also managed by HR Administration team. There is registered vendor travel agency for
RRL Ranchi. Vendors got the vendor code, the vendor bill are claimed to NHQ which is in
Mumbai. The safe & prompt payments are made by the head office.

Opening up of bank account: The opening up of bank accounts and other bank formalities
like issue of ATM cards, Cheque books are also done by the help of HR Administration team.
RRL employee’s bank accounts are opened in HDFC and ICICI bank. The updating of salary
account of employees on SAP is one of the major responsibilities of the HR Administration
Manager.

Issue of SIM cards: As per the Telephone Policy and eligibility as per grade the cell phone
expenses and issue of SIM cards are the responsibility of HR Administration. RRL has tie ups
with Airtel.

Arrangement of ESIC camps: Periodic Employee State Insurance Corporation (ESIC) camps
are also organized by the HR Administration for those who has missed the ESIC registration,
if the family status like marriage, birth of new child, etc. are changed.

Housekeeping and maintenance: The hygienic and cleanliness of the office are taken care of
by the HR Administration team. The drinking water, cleanliness of toilets, office tables,
cafeteria, and other facilities such as stationary materials like paper, notepad, staplers, etc. are
also the responsibilities of the HR Administrations. During the lunch time, the Housekeeping
Staffs are present in the cafeteria to assist the employees by providing clean plates, spoons,
water, etc. The other activities of Housekeeping Staff involve providing tea & coffee to the
employees; to do the photocopy and scanning of the documents as directed by the office
employees. The all housekeeping staffs are reporting to the HR Administration Manager.

4
Preparation of budget for Birthdays, farewells, Reward and recognition ceremonies:
birthdays, farewells, other functions comes under the employee/talent engagement activities.
These activities are done to motivate employees. So, the budget are prepared by HR
Administration, the money contribution by other employees and the required arrangements like
collection of money, arrangements for decorations, snacks, venue are done by HR
Administrations.

Arrangement of Video Conference (VC): Video Conference (VC) are done when there is a
need of conducting meetings, interviews, etc. between Business heads, State heads, National
heads and any other business-related issues. The arrangements and confirmation of Video
Conference (VC) are done by HR Administration team.

Handling of Personal Issues: HR Administrations are also responsible for handling of

personal issues like if anybody has lost his/her ATM card, then with the consult of HR
Administration the ATM cards are reissued. If any employee is new to the place, then if needed
the house arrangements, Doctor’s address & doctor call-up are also taken care of by HR
Administration team.

Health awareness and blood donation camps: The health awareness and blood donation
camps are also organized by HR Administration team. The main objective behind these
activities is to aware the communities about the safety and cleanliness, blood donation issues.

1.2 Problem on Hand – Live Assignment / Task Given

5
As I started my internship with Reliance Retail company, I knew it was largest retailer company of
India. There was big HR corporate. I was lucky enough to be part IFAME (Student Internship Program
for Engineering students) of the company for PAN India Reliance Retail to provide Facility
Management.

Task assigned to me are as:

1. Student Internship Programme

2. Documentation
3. Employee Engagement
4. Data Management
5. Requirement
6. Selection Process
7. Sourcing of CV
8. Telephonic interview
9. RPAT
10. P.I
11. Reference check
12. Job Posting
13. Employee Relation & Workplace Environment
14. Experience Letter

Chapter - 2. DETAILS OF ORGANISATION

6
2.1 Introduction
Reliance Retail has the distinction of being the largest retailer in the country. Reliance Retail’s
commitment to “bettering the lives” has been embodied in its pursuit to make a difference on
social socio–economic issues in India. The initiative has brought millions of farmers and small
producers to the forefront of the retail revolution by partnering with them for growth.

Deep insight into India’s economic, cultural and consumption diversity drives Reliance Retail’s
vision in the retail universe. The operating model is based on customer centricity, while
leveraging common centers of excellence in technology, business processes and supply chain.
More importantly, it has built a strong and unwavering foundation through its extraordinary
people. Our nationwide network of retail stores offers a world-class shopping environment and
unmatched customer experience.

Reliance Retail has emerged as the partner of choice for International brands and has
established exclusive partnerships with many revered international brands such as Diesel,
Superdry, Hamleys, Ermenegildo Zegna, Marks and Spencer, Paul & Shark, Thomas Pink,
Kenneth Cole, Brooks Brothers, Steve Madden, Payless Shoe source, Grand Vision and many
more.

Reliance Retail reported a turnover of Rs. 1,30,566 crores for the financial year 2017-18. As
on 31st Mar 2018, Reliance Retail operates 10,415 stores across 6,600+ cities with a retail area
of over 22 million sft.

Reliance Retail Ventures Limited, a subsidiary of Reliance Industries Limited is the holding
company of Reliance Retail Limited which operates the retail business.

Reliance was founded by the Indian industrialist Dhirubhai Ambani in 1966. Ambani has been
a pioneer in introducing financial instruments like fully convertible debentures to the Indian
stock markets. Ambani was one of the first entrepreneurs to draw retail investors to the stock
markets. Critics allege that the rise of Reliance Industries to the top slot in terms of market
capitalization is largely due to Dhirubhai's ability to manipulate the levers of a controlled
economy to his advantage.

Though the company's petrochemicals, refining, and oil and gas-related operations form the
core of its business, however, other segment of the company includes textile, retail business,
telecommunications and special economic zone (SEZ) development. After some years
founder's two sons, Mukesh Ambani and Anil Ambani, the group was divided between them
in 2006. In September 2008, Reliance Industries was the only Indian firm featured in the
Forbes's list of "world's 100 most respected companies". In 2010, it stood at 13th position in
the Platts Top 250 Global Energy Company Rankings.

Our Vision:

7
• To lead the industry while generating value to the stakeholders, be the pioneer in setting
ethical standard and be everyone's investor.

Our Mission:
• To lead the industry by providing innovative financial products and services
• To value to the shareholders with total satisfaction
• To establish "customer-first" business strategy
• To be a socially responsible investor by making investment only in desirable industry
• Provide employees with motivating work environment, opportunities for learning and
career development, competitive compensations and equal opportunities.

Our Values:
• To demonstrate a proactive “Customer First” & a “Customer Delight” mind-set
consistently.
• To act at all times to ensure Reliance remains the first choice for our customers.
• To listen to customer inputs to continuously improve our products, services and the
customer experience.
• To work proactively and go the extra mile to perpetually nurture and grow all our customer
relationships.
• To delight our end customers best, we will serve our internal customers, equally well.

2.2 The Organization

Reliance Retail is the retail initiative of Reliance Industries Ltd. and an epicenter of its
consumer facing businesses. Through our chains of neighborhood stores, supermarkets,
wholesale cash & carry stores, specialty stores and online initiatives we have democratized
access to a variety of products and services across diverse segments for Indian consumers. We
operate Reliance Fresh, Reliance Smart and Reliance Market stores in the food and grocery
category, Reliance Digital and My Jio stores in the consumer electronics category and Trends,
Reliance Footprint and Reliance Jewel stores in fashion & lifestyle category in addition to a
large number of partner brand stores across the country.

8
2.2.1 Our Services

Reliance Retail started its journey in 2006 with the opening of its first Reliance Fresh store. Today
Reliance Retail operates 566 Reliance Fresh and Reliance Smart stores and sells over 200 metric tons
of Fruits and over 300 metric tons of Vegetables every day.

Reliance Fresh is India’s leading neighborhood retail chain, synonymous with freshness & savings.
With the three core promises of Fresh available and Savings available, Reliance Fresh is a one-stop-
shop for fresh shopping, fresh savings and fresh happiness.

From fresh fruits & vegetables to dairy, cereals to spices, processed food & beverages to home &
personal care products, we have the entire gamut of your grocery needs covered.

Across our stores, we retain a strong customer centric approach to meet all your shopping needs - be it
routine or seasonal, well known brands or popular local products.

Synonymous to its name, Reliance Smart is a new age supermarket serving the needs of today’s
smart and value seeking customers. Reliance Smart offers a one-stop shopping experience by
offering fresh produce, bakery, dairy products, home and personal care products, general
merchandise and in many cases are co-located with our fashion & electronics store Reliance
Trends and Reliance Digital, making it a complete shopping destination.

Reliance Smart’s incredible value proposition rewards shoppers more & more for bigger
purchase, every single time they shop with 100% assortment being offered below MRP all year
round, while delivering a world-class shopping experience.

We started our journey from Mumbai & Pune and soon will be extending our network in other
cities.

9
Reliance Trends is a leading lifestyle retail chain with over 676 retail stores across India.
Reliance Trends offers stylish, high-quality products across Womenswear, Lingerie,
Menswear, Kidswear and fashion accessories through a diversified portfolio of own brands,
national and international brands.

The uniqueness of the store is the core, which delivers "fashion at great value". Spread over
8,000 – 24,000 square feet of shopping area, each Reliance Trends store is designed to offer a
unique shopping experience for the entire family through wide aisles, coordinated displays and
highly trained fashion professionals offering best in class customer assistance.

Reliance Retail has the distinction of operating the largest consumer electronics store chain in
India through a network of over 8,000 Reliance Digital and jio stores.

Reliance Digital offers over 200 national and international brands offering a widest assortment
of products spanning across Audio & Video products, Digital Cameras, Durables like Air
Conditioners, Refrigerators, Washing Machines, Microwave Ovens, Water Purifiers, Kitchen
and Home Appliances, Gaming Consoles & Games, Computers, Laptops, Tablets &
Peripherals, Mobile and Fixed line instruments as well as a wide range of accessories and new-
age gadgets across all major product categories. Reliance Digital offers its customers a
delightful shopping experience and help them in bringing home the latest & best of technology
at unbeatable price.

RELIANCE MALL
Reliance Mall, your convenient neighborhood mall that houses all Reliance brands along with
third party fashion & lifestyle brands. Spread across 19 cities in the country and growing, the
mall has forged strong and enduring bonds with millions of customers by providing them
unlimited choices, outstanding value proposition, superior quality and unmatched experience
across all its stores. Besides shopping, the mall offers a wide variety of food joints, fun games,
workshops and a host of entertaining activities around the year.

10
Reliance Footprint is a leading specialty family footwear retail chain that caters to the footwear
needs of the entire family. Reliance Footprint offers widest range of international, domestic
and Reliance owned brands across men’s footwear, women’s footwear, kids footwear,
handbags, backpacks, luggage, socks, belts, wallets and shoe care products.

At Reliance Footprint, we believe in the quality of our products and service which is the sole
reason for our success. Be it indoor, outdoor, formals, casuals, sports, parties, ethnic or
occasional, we offer the best in-trend fashion footwear and accessories for all age groups.

AJIO is the digital fashion extension of Reliance that unveiled in April 2016 at Lakme Fashion
Week in Mumbai. AJIO, a fashion and lifestyle brand, is Reliance Retail’s first pan-Indian
ecommerce venture and is the ultimate fashion destination for styles that are handpicked, on
trend and at prices that are the best you’ll find anywhere. Celebrating fearlessness and
uniqueness, AJIO.com is constantly looking to bring a fresh, current and accessible perspective
to personal style.

AJIO deals in categories of womenswear, menswear, kids wear and technology. With fashion
technology in particular, AJIO forayed into a category that combined the convenience of
technology with the aesthetics of contemporary fashion by featuring a carefully handpicked
selection of premium gadgets and tech accessories.

Over the years, Reliance Jewels has catered to wide range of audience. With maximum focus
on consumer outreach and innovative jewellery, Reliance Jewels has expanded its horizons
rapidly. Available in Standalone and Shop-in-shop (SIS) formats, Reliance Jewels currently
has a consolidated presence of 71 showrooms and 72 SIS across 64 cities in India.

At Reliance Jewels, customers are assured of the widest range, stunning designs, guaranteed
purity & quality and a pleasant shopping experience. The product collection hosts an extensive
range starting from traditional gold jewellery including Kundan, Polki, Filigree and Temple
that showcases the legendary design and craftsmanship of various parts of India right up to
contemporary diamond jewellery & solitaires.

11
RelianceSMART.in has made grocery shopping even simpler and convenient by bringing it to
customers door step. No more hassles of sweating in crowded markets or grocery shops,
RelianceSMART.in offers over 6,000+ products at comfort of your home, office or on the
move.

We offer you convenience of shopping everything that you need for your home - be it fresh
fruits & vegetables, cereals, packaged food, bakery & dairy, frozen & pet food, household
cleaning items to your specialized beauty & personal care products from a single virtual store.

These kirana shops operate their retail business on a fragmented distribution network with
presence of a number of intermediaries. Reliance Market, the wholesale cash and carry store
chain aims at supporting their growth and providing them with a modern distribution system.

Reliance Retail opened the first Reliance Market in 2011 and since then Reliance Market has
grown rapidly with 46 stores serving over 2.5 million member partners.

Reliance Market operates on the principle of 'less is more 'i.e. 'buy for less' – 'operate for less'
– 'sell for less' relying on higher efficiency of asset utilization and passing on higher value to
customers. The societal value thus created by Reliance Markets helps in supporting member
partners to be more profitable.

12
2.2.2 Organization Structure:

13
 Chapter - 3. TASKS PERFORMED

1.IFAME (Student Internship Programme -Engineering students)

We need to hire engineering students who have Electrical & Mechanical background to
provide facility in malls and store and provide training for their experience, so task assigned
to me with budget sheet for PAN India & search college in PAN India Engineering College
who are interested for Internship.

I prepared tracer sheet for college who are responded and interested for internship.
Received responses for same & conducted Interview in PAN India.

When joining date provided by them than I have to talk inform particular zonal HR for
joining the inters. I did join formalities & documentation work for PAN India.

Keeping records of documents and generate employee code for interns. If any interns
backout form internship we need to separate him from system and provide interns in that
state.

2. Documentation:
Keeping the records of Employees is very crucial in today’s era. In this digital world we also
have accepted the trend & have all soft copy in database for employees saved & secured.
For interns Documentation was on top priority. We used to check original documents in office
& keep scan copy of same in our database. Same was verified with BDC sheet when we are
generating Employee code. We also used to save documents online as proof that documents
are valid.

Contract is very important document for Joiners in corporate. I prepared offer letter, for interns.
Contract had all the details, terms to be followed by interns in his/her tenure. Contract also had
Job Description clearly mentioned & Stipend.
For interns there is a set contract from Industry which need to be followed.

3. Data Management:
Requirement for Facility Management were always their & providing the best interns to
every zone of Reliance Retail was our main focus.
To do same having data managed properly was key to success. We used to download all
responded college from different location. So, to keep this all we used to separate students as
per rank & save them in folders. We prepared one master database file in Excel with different
ranks in different sheets. There were many colleges as holding. So, we used to update that in
sheet along with requirement & basic details. Which helped us to search appropriate as per
requirement very easily. This everything as prepared by me.

14
4.Employee Engagement:
We need to create interested game for the employee engagement. In Reliance Retail we use to
have one game and birthday celebration of entire month. Cake cutting by all the birthday person
who have their birthday in that particular month and cards are circulated for well wishes written
by every college for them.

5.Requritment:

The recruitment process should inform qualified individuals about employment opportunities,
create a positive image of the company, provide enough information about the jobs so that
applicants can make comparisons with their qualifications and interests, and generate
enthusiasm among the best candidates so that they will apply for the vacant positions.

Determine the present and future requirements of the organization in conjunction with its
personnel-planning and job-analysis activities.

• Increase the pool of job candidates at minimum cost.

• Help increase the success rate of the selection process by reducing the number of visibly,
under qualified or overqualified job applicants.
• Help to reduce the probability that job applicants, once recruited and selected, will leave
the organization only after a short period of
• Begin identifying and preparing potential job applicants who will be appropriate
candidates.
• Induct outsiders with a new perspective to lead the company.

Steps followed in RELIANCE RETAIL for e-recruitment:

Step1: Go to www.ril.com

Step2: Apply online

Step3: Opportunities in retail

Step4: login

Step5: Candidate profile (personnel data)

Step6: Communication data

Step7: Education data

Step8: Family detail

Step9: Data completeness

15
6.Selection Process:
Shortlisting of CV’s:
This is the first step of selection process, in which CV’s are collected through different sources
like LinkedIn, Naukri.com. Then the CV’s are shortlisted as per the criterion.
Position which I have sourced for: -
1.Marketing Executive
2.

7.Telephonic interview:
Conducting telephonic interview round with respected department head. The candidate who
has been shortlisted in the first step are interviewed by telephone.

8.RPAT:
This acronym for Reliance Performance Aptitude Test. In this the shortlisted candidate has to
go through the test, which consist of 50 questions and solve it in 12 mins with no negative
marking. To qualify the test the passing marks for contract labour is 12 and for corporate
employee is 23.

9.P.I.:
This acronym for PREDICTIVE INDEX. This test shows behaviour of applicant. This is a
method for measuring personality and behavioural factors and the relationship between
personality factor and job criterion. It is used to measure basic aspect of an applicant’s
personality such as motivation, emotional balance, self-confident etc.

16
Final Interview:
Several types of interviews are commonly used depending on the nature and
importance of the position to be filled within an organization.
In a NON-DIRECTIVE INTERVIEW the recruiter asks questions as they
come to mind. There is no specific format to be followed.
In a PATTERNED INTERVIEW, the employer follows a pre-determined sequence of
questions. Here the interviewee is given a special form containing questions regarding his
technical competence, personality traits, attitudes, motivation, etc.
In a STRUCTURED OR SITUATIONAL INTERVIEW, there are fixed job-related questions
that are presented to each applicant.
In a PANEL INTERVIEW several interviewers question and seek answers from one applicant.
The panel members can ask new and incisive questions based on their expertise and experience
and elicit deeper and more meaningful expertise from candidates.
Interviews can also be designed to create a difficult environment where the applicant’s
confidence level and the ability to stand erect in difficult situations are put to test. These are
referred to as the STRESS INTERVIEW. This is basically an interview in which the applicant
is made uncomfortable by a series of often, rude, annoying or embarrassing questions.
In the final category, there is the APPRAISAL INTERVIEW, where a superior and subordinate
sit together after the performance appraisal to discuss the subordinate’s rating and possible
remedial actions.

Medical check-up:
Certain jobs require physical qualities like clear vision, perfect hearing, unusual stamina,
tolerance of hard-working conditions, clear tone, etc. Medical examination reveals whether or
not a candidate possesses these qualities
Training
The applicant is provided training as per his/her requirement and requirement of the job.

17
Hiring decision:
The line manager has to make the final decision now – whether to select or reject a candidate
after soliciting the required information through different techniques discussed earlier. The line
manager has to take adequate care in taking the final decision because of economic, behavioural
and social implications of the selection decisions. A careless decision of rejecting a candidate
would impair the morale of the people and they suspect the selection procedure and the very
basis of selection in a particular organization.
A true understanding between line managers and personnel managers
should be established so as to facilitate good selection decisions. After taking the final decision,
the organization has to intimate this decision to the successful as well as unsuccessful
candidates. The organization sends the appointment order to the successful candidates either
immediately or after sometime depending upon its time schedule.
Replacement Hiring- In this hiring process new employee are hired in place of old employee.
In replacement tracker new as well as old employee data are filled.
Normal Hiring- In this hiring process new employees are hired on new position.

10.Reference check:
Once the interview and medical examination of the candidate is over, the HRD will engage in
checking references. Candidates are required to give the names of 2 or 3 references in their
application forms. These references may be from the individuals who are familiar with the
candidate’s academic achievements or from the applicant’s previous employer, who is well
versed with the applicant’s job performance and sometimes from the co-workers. In case the
reference check is from the previous employer, information in the following areas may be
obtained.

There is job title, job description, period of employment, pay and allowances, gross
emoluments, benefits provided, rate of absence, willingness of previous employer to employ
the candidate again, etc. Further, information regarding candidate’s regularity at work,
character, progress, etc. can be obtained. Reference checks are taken as a matter of routine and
treated casually or omitted entirely in many organizations. But a good reference check, when
used sincerely, will fetch useful and reliable information to the organization

Joining formalities:

This is the process in which the applicant’s whole certificates, relieving letter, appointment
letter, joining letter, photos etc are checked by the people concerning to the HR operation.

18
11. Employee Relation & Workplace Environment

Reliance goals is to move towards a comprehensive approach to creating a healthier

workplace. This is in the best interests as individuals and the company. Employees enjoy
favourable working hours so that they can ensure a balance between professional and
personal interests.
As we had our new team knowing each other & developing a bond to tune with the work &
achieve organization goal was important task. Being HR, it was my responsibility that
employee should be happy working in the organization & feel responsible about the company.
To create this wave, I arranged team lunch where entire team was taken or a lunch to a
restaurant. The feel of family that stays together was created.

12. Job Posting

Job posting is another way of hiring people from within. In this method, the organisation
publicizes job opening on bulletin boards, electronic method and similar outlets. One of the
important advantages of this method is that it offers a chance to highly qualified applicants
working within the company to look for growth opportunities within the company to look for
growth opportunities within the company without looking for greener pastures outside.

13.Experience Letter
Experience letter is meant to be written briefly and cover all the information regarding the
length of internship, title of project, college name etc. An experience letter is generally
addressed 'To Whom It May Concern', as the intern take the letter and submit to their respected
college.

19
 Chapter - 4. CONCLSIONS

4.1 Summary

Handling key HR responsibilities & creating everything for a start-up was a great experience.
Having basic knowledge works but one need to get deep into the subject understand the pros-
cons of same & benefits that will come once a policy is made.

Having a clear vision & creating a right culture in company is a task of great responsibility. I gave
my best to create same.

4.2 Gains of the Study. How this project work is going to benefit the company.
• Firstly, it was a very good experience to work and learn with a world class for five months
as it was my first step into the corporate world.
• When I saw my senior people doing each & every kind of work, I came to know how much
important is each & every work. Maintaining files in systematic manner with each & every
detail is very important, if not done it hinders the work whenever these are required for
reference in medical claim formalities, appraisal etc.
• As I worked with the employees of HR department in the organization during the project,
they shared their experience and learnings with me, which was a very good opportunity I
got during my project.
• I learned different HR Policies of the organization which were unknown to me before
entering to the corporate world.
• I also learned how much the values and culture of the organization impacts the employee’s
productivity. Like here the Seniors were approachable in nature, I felt an open culture.
• I have gained some learning from every individual working here; it might be in terms of
knowledge, skills, behaviour or personal traits etc.
• I have learned many small, minute things by observations, being in the HR department for
5 months, which could not be learnt simply by reading books theoretically. The practical
experience was totally different.
• I have also learnt that a HR person should be very polite, soft spoken & good in handling
people. Co-ordination with all departments is very necessary.

20
 Chapter – 5 Recommendations

• During the study of the project I observed different functions of the HR Department. I got
the knowledge about the different types of HR Policies functioning in the organization.
• I also got knowledge about how the organization is following their values in a very sincere
way.
• The emphasis is on providing proper working environment to their employees, so that the
employees can work efficiently & smoothly.
• The different functions of HR Department at Reliance Retail Ltd. Ranchi are handled in a
very allied way.
• Any types of grievances are handled seriously and within time of employees.

21
 IFAME-April
35

30

25

20

15

10

0
April(01-05) April(05-10) April(10-15) April(15-20) April(20-25) April(25-30)

Interview Sheduled Calls Done College Responded

IFAME-May
20
18
16
14
12
10
8
6
4
2
0
May(01-05) May(05-10) May(10-15) May(15-20) May(20-25) May(25-30)

Interview Sheduled Calls Done College Responded

IFAME-June
25

20

15

10

0
June(01-05) June(05-10) June(10-15) June(15-20) June(20-25) June(25-30)

Interview Sheduled Calls Done College Responded

22
 IFAME-July
12

10

0
July(01-05) July(05-10) July(10-15) July(15-20) July(20-25) July(25-30)

Interview Sheduled Calls Done College Responded

IFAME-August
5
4.5
4
3.5
3
2.5
2
1.5
1
August(01-05) August(05-10) August(10-15) August(15-20) August(20-25) August(25-27)

Interview Sheduled Calls Done College Responded

During the time span I worked on IFAME (Student Internship Programme) projects – on an
average scheduled 1- 5 Interviews a day almost scheduling approximately 4 interviews over
the time span and making over 1000 calls. On an average taken 1-2 interviews a day for HR
round while working on ELCM. Have also got the opportunity to observe interviews further
ahead for e.g. operation round. This has helped me to gain an all-round perspective.

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BIBLIOGRAPHY

BOOKS: -

• Human Resource Management (Dessler Gary and Varkkey Biju)

• Human Resource Management (Chhabra T.N)
• Management Research Methodology (Kothari C.R)

WEBSITES: -

• www.wikipedia.com
• www.ril.com
• www.scribd.com
• www.google.com
• www.reliance.com

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