Windows 10 upgrade manual

for current Lighting computers

Version 2.0

This manual is for Lighting employees who will upgrade their CURRENT computer to
Windows 10
Table of content
1. MUST DO BEFORE YOU START ............................................................................................... 3
1.1 HAVE YOU COMPLETED THE PREPARATION STEPS? ............................................................................. 3
1.2 CHECKLIST: HAVE YOU COMPLETED ALL STEPS BELOW?....................................................................... 4
2. UPGRADE YOUR COMPUTER TO WINDOWS 10 ...................................................................... 5
2.1 BEFORE YOU START THE UPGRADE ................................................................................................... 5
2.2 MUST DO CHECKLIST BEFORE UPGRADING YOUR PC .......................................................................... 5
2.3 STARTING THE UPGRADE TO WINDOWS 10 ...................................................................................... 6
2.4 CONNECT TO THE POWER SUPPLY AND WIRED NETWORK (LAN) .......................................................... 6
2.4.1 If you are connected to VPN ............................................................................................ 7
2.5 TICK THE BOX AND START THE UPGRADE ........................................................................................... 8
3. WINDOWS 10 CONFIGURATION ............................................................................................ 9
3.1 COMPLETE YOUR REGIONAL SETTINGS ............................................................................................ 10
3.2 HERE’S THE LICENSE AGREEMENT ................................................................................................. 11
3.3 LET’S GET CONNECTED ................................................................................................................ 11
3.4 CHECKING FOR UPDATES ............................................................................................................. 12
3.5 SIGN IN WITH MICROSOFT ........................................................................................................... 13
3.6 CHOOSE PRIVACY SETTINGS .......................................................................................................... 14
4. SETTING UP YOUR TOOLS AND APPLICATIONS ..................................................................... 16
4.1 CHECK TIME SETTINGS ................................................................................................................. 16
4.2 CONFIGURE ONEDRIVE – PHILIPS LIGHTING ................................................................................... 18
4.3 ACTIVATE OFFICE 365 ................................................................................................................ 21
4.4 RESTART YOUR COMPUTER .......................................................................................................... 23
4.5 CONFIGURE OUTLOOK AND SKYPE FOR BUSINESS ............................................................................ 24
4.5.1 Configure Outlook.......................................................................................................... 24
4.5.2 Configure Skype for Business ......................................................................................... 26
4.6 UNPLUG THE NETWORK CABLE AND CONNECT TO THE WI-FI NETWORK ............................................... 28
4.6.1 Connecting to the Lighting Wi-Fi network (LIGHTING) .................................................. 29
4.6.2 Connecting to the Philips Wi-Fi network (WLAN-PHI) ................................................... 30
5. FINALIZING THE CONFIGURATION OF WINDOWS 10............................................................. 31
APPENDIX 1: LIGHTING IT SERVICE DESK CONTACT DETAILS ......................................................... 32

Need help? See contact details in the appendix Page 2 of 32

1. MUST DO before you start
Before you start, make sure you have a printed version of this manual as you will not have immediate
access to your mail and the Lighting network.

This manual guides you through all steps needed to start working with Windows 10. All steps are
mandatory. Follow the steps carefully for a guaranteed successful workplace.

Please perform the upgrade to Windows 10 from a Philips Lighting office location. In the office, you
will have all the needed network connections available to usefully upgrade to Windows 10 for
Lighting.

1.1 Have you completed the preparation steps?

It is very important to check a few things before you start the upgrade to Windows 10. The necessary
preparation steps are all available on in the Windows 10 upgrade section on the IT Services &
Support community. Here you can find instructions to:

• Verify your @lighting.com account password

• Double check if you have the correct version of OneDrive
• Store your documents on OneDrive – Philips Lighting
o Have you thought of your email archives (.pst files)?
o Your OneNote notebooks and/or your Sticky Notes?
o Have created a backup of your web browser favorites?
o Exported the location of the network drive(s)?
o Etc.

If you have not completed the preparation steps, please visit the Windows 10 upgrade website at
http://www.lighting.com/upgrade (sign in with your @lighting.com account).

Click on the Take the preparation steps now! banner to start the preparation.

Need help? See contact details in the appendix Page 3 of 32

1.2 Checklist: Have you completed all steps below?

You have completed the preparations steps described on http://www.lighting.com/upgrade

(sign in with your @lighting.com account)
Print this manual ‘Upgrade your computer to Windows 10’
Lighting account activated: user name + password ([email protected])
Philips account: user name + password ([email protected])
You have a PC charger that is connected to the power
You have a wired network connect and Internet connection available
Your computer is connected to the company network via a network cable
You have booked 2-3 hours time for preparation and 3 hours for the upgrade

Congratulations!
YOU ARE NOW READY FOR THE UPGRADE TO WINDOWS 10!

Need help? See contact details in the appendix Page 4 of 32

2. Upgrade your computer to Windows 10

2.1 Before you start the upgrade

Warning: Before you start, please connect your computer to a power adapter and plug in the LAN
cable. Do not start the migration when you are connected through a VPN or Wi-Fi connection!

Once you have received the Windows 10 upgrade email, within 24 hours you will receive the upgrade
icon on your Windows desktop:

2.2 MUST DO checklist before upgrading your pc

You have completed the preparations steps described on http://www.lighting.com/upgrade

(sign in with your @lighting.com account)
Print this manual ‘Upgrade your computer to Windows 10’
Lighting account activated: user name + password ([email protected])
Philips account: user name + password ([email protected])
You have a PC charger that is connected to the power
Your computer is connected to the company network via a network cable
You have booked 2-3 hours time for preparation and 3 hours for the upgrade

Need help? See contact details in the appendix Page 5 of 32

2.3 Starting the upgrade to Windows 10

You can start the migration process by clicking on the ‘Windows 10 upgrade’ icon from your desktop.

You will see several progress windows appearing on the screen. Please allow these to complete the
preparation of the computer.

2.4 Connect to the Power supply and Wired network (LAN)

A window will appear showing the status of the Power and network connection. If this is green you
can click on ‘Continue’ to proceed or ‘Cancel’ to stop the process. If items are red, please take
corrective measures.

Need help? See contact details in the appendix Page 6 of 32

2.4.1 If you are connected to VPN

If your device is connected via VPN, the following window will appear. Please click on Cancel,
disconnect from the VPN and restart Windows 10 upgrade when connected directly to the Philips
Network via a LAN cable. To restart, you can double click the Windows 10 Upgrade desktop again.

Need help? See contact details in the appendix Page 7 of 32

2.5 Tick the box and start the upgrade

A window will appear asking you to confirm several prerequisites necessary for a successful
migration. Please read and confirm by ticking the I confirm box in the left top corner.

Please read the summary carefully. Once you have completed all steps tick the I confirm option and
click Upgrade Now.

The upgrade starts as soon as you click on the Upgrade Now button.

If you forget to confirm and tick the box, the following pop up will appear:

The Windows 10 upgrade process will now start.

Please do not switch off your device or remove the power or network cable during the upgrade.

Need help? See contact details in the appendix Page 8 of 32

3. Windows 10 configuration
Make sure you always have the power cable plugged in your computer and into the mains power
supply when the upgrade is taking place.

Before you begin the upgrade of your computer to Windows 10, you will need to go through this
document step by step. Please take care to follow the sequence below, completing each step-in turn.
This process can take up to 3 hours, including re-installing your applications and configuring your
Cirrato printing functionality.

The migration to Windows 10 has started and your computer will restart several times. Until the first
restart, you can continue to work on your computer. When you see the message that your computer
is about to restart, at that stage of the upgrade you cannot use your computer anymore until
Windows 10 in fully installed.

Need help? See contact details in the appendix Page 9 of 32

3.1 Complete your regional settings

Please complete this

information (language,
keyboard and time zone) by
using the dropdown list.

These settings are user

specific:
• Your home
country/region?

Click Yes to continue.

• Your keyboard layout (for

the NL select: United
States – International)

Click Yes

Select Skip

Need help? See contact details in the appendix Page 10 of 32

3.2 Here’s the License Agreement

Please read and click

Accept.

3.3 Let’s get connected

If the computer is
connected to a wired
network connection, you’ll
skip this screen.

If the computer is
connected via Wi-Fi, select
for example, WLAN – PUB
(or if you are at home to
your home Wi-Fi network).

Need help? See contact details in the appendix Page 11 of 32

 If you see the ‘Who’s going
to use this PC?’ screen as
shown on the left, please
stop and do not got further
with the installation of
Windows 10 and contact the
Philips Lighting IT Service
Desk. Please refer to
Appendix 1 for the contact
details

3.4 Checking for Updates

‘Just a moment’: wait a

moment until the latest
security updates are
installed.

It might be that your

computer restarts
automatically.

Need help? See contact details in the appendix Page 12 of 32

3.5 Sign in with Microsoft

Sign in with your

@lighting.com account and
click Next

Provide your password of

your @lighting.com
account and click ‘Next’

Need help? See contact details in the appendix Page 13 of 32

3.6 Choose privacy settings

Leave everything default

and click “Accept”

If you get the Philips

Lighting Terms screen, click
on Accept

Please wait for the

computer to finish the set-
up and until the user
settings are made

Need help? See contact details in the appendix Page 14 of 32

NOTE: When you see this screen you can begin with the next step:

Need help? See contact details in the appendix Page 15 of 32

4. Setting up your tools and applications

4.1 Check time settings

Please check the time displayed in the bottom right hand corner of your screen. If it is correct, then
please proceed straight to the next paragraph.

Click on Start in the left

corner of your screen and
then click on the Settings
cog wheel.

Click on Time and language

Need help? See contact details in the appendix Page 16 of 32

 Switch off Set time
automatically and click on
Change and set the time
manually.

Set the time zone which is

applicable to your location.

Switch Set time

automatically back on
again.

Need help? See contact details in the appendix Page 17 of 32

4.2 Configure OneDrive – Philips Lighting

Click on Start

Type OneDrive and hit

Enter

Provide your
@lighting.com account and
click Sign in

Need help? See contact details in the appendix Page 18 of 32

 Click Next

Note: do NOT modify your

OneDrive folder location.

Make sure that Sync all

files and folders in my
OneDrive is selected and
then click Next.

Note: Deselect those folder

and files which you don’t
need on a regular basis. The
folders and files you don’t
select, will remain available
online via
http://docs.lighting.com.

Your OneDrive is now ready

for you to save your
documents in. Please be
aware that it might take a
while before all your
documents are visible.

You can check your files

when clicking on Open my
OneDrive – Philips Lighting
folder

Need help? See contact details in the appendix Page 19 of 32

 A new browser window
opens and provides a short
tutorial of OneDrive.
You can close this window,
or leave it open so you can
check the tutorial at a later
stage.

or Attention: as long as you

see this the two arrows
turning around, it means
that your files are still
syncing and that they might
not be all available for you
yet.

Please be patient.
Depending on the number
and size of the files you
have, this might take a
while.

When you see the green

tick in front of your
OneDrive – Philips Lighting
it means that the syncing of
your files has been finalized
and your files are ready for
use.

Need help? See contact details in the appendix Page 20 of 32

4.3 Activate Office 365

Click on Start.
Type Word 2016 and hit
Enter.

If it’s not available yet,

please wait till it’s visible.
This might take up to 30-90
minutes.

Activate Office using your

@lighting.com account and
click Next.

When you see the ‘Account

Updated’ screen, click OK.

Need help? See contact details in the appendix Page 21 of 32

 On the 'First things first'
screen, click Accept.

Please select Office Open

XML formats and click OK.

Office is now activated and

you can close Word.

Need help? See contact details in the appendix Page 22 of 32

4.4 Restart your computer

Click on the Start, press on

the power button and
select Restart.

After the restart of your

computer, please login to
Windows using your
@lighting account
password.

Need help? See contact details in the appendix Page 23 of 32

4.5 Configure Outlook and Skype for Business

4.5.1 Configure Outlook

Click Start.
Type Outlook 2016 and hit
Enter.

Provide your @lighting.com

email address and click
Connect.

Things are getting ready for you.

Untick the 'Setup Outlook

Mobile on my phone, too'.

Click the OK button to complete

the configuration of Outlook.

Outlook will start automatically

and will prepare your mailbox
for first use.

Need help? See contact details in the appendix Page 24 of 32

 In the meantime, you will also
see another window popping
up: ‘Outlook is setting up a local
copy of your mailbox’. This
means your emails and
appointments are being
downloaded from the server.
As Microsoft releases, new
features in Office on a regular
basis you will see the ‘What’s
New in Outlook’ message
occasionally.

Do note: the message in the

screenshot below, can contain
different feature
announcements.

Click Close.

If you check your Outlook –

inbox you will see an empty
inbox at first:
Don’t worry, it takes some time
to have your mail downloaded.
Depending on the number of
mails and the size, it might take
quite some time. Thanks for
being patient.

For easy access to Outlook, right

click on the Outlook icon on the
taskbar.

Click on Pin to taskbar to attach

Outlook to your taskbar.

Now the Outlook icon will also

be visible to you even when
Outlook is not open.

Need help? See contact details in the appendix Page 25 of 32

4.5.2 Configure Skype for Business

Click Start.
Type Skype and select
Skype for Business 2016
from the list.

Please do NOT click on

Skype Preview.

Please enter your

@lighting.com account and
click Sign In.

Note: If you see the ‘7

Quick tips’ screen, you can
either read them and then
close and proceed, or you
can simply close them and
move on.

Need help? See contact details in the appendix Page 26 of 32

 Please enter your password
of your @lighting.com
account and click Sign In.

Please save your Skype for

Business sign-in info by
clicking Yes.

Need help? See contact details in the appendix Page 27 of 32

4.6 Unplug the network cable and connect to the Wi-Fi network

For Desktop computers:

In case you are installing Windows 10 on a desktop computer, you can skip this
chapter and continue with chapter 5.

For Laptop computers:

When installing Windows 10 on a laptop computer, please unplug the network cable
from your laptop. This will make sure you can connect to the Wi-Fi network as
described in the next paragraph.

Unplug the network

cable

Need help? See contact details in the appendix Page 28 of 32

If the new LIGHTING Wi-Fi network is available on your location, please proceed with paragraph 4.6.1
Connecting to the Lighting Wi-Fi network (LIGHTING).

If not, please continue with paragraph 4.6.2 Connecting to the Philips Wi-Fi network (WLAN-PHI).

4.6.1 Connecting to the Lighting Wi-Fi network (LIGHTING)

Click on the wireless icon

from the bottom right
corner of your screen.
Select LIGHTING
Tick the Connect
automatically box and click
Connect.

Tick the box Use my

Windows user account and
click OK.

Click Connect.

Now you are connected to

the LIGHTING Wi-Fi
network.

Need help? See contact details in the appendix Page 29 of 32

4.6.2 Connecting to the Philips Wi-Fi network (WLAN-PHI)

Click on the wireless icon

from the bottom right
corner of your screen.
Select WLAN-PHI
Tick the Connect
automatically box and click
Connect.

Please click Connect using a

certificate and select the
following certificate:
lightingconnections
@philips.com and click OK.

Click Connect.

Now you are connected to

the Philips Wi-Fi network.

Need help? See contact details in the appendix Page 30 of 32

5. Finalizing the configuration of Windows 10

YOU HAVE COMPLETED THE INSTALLATION OF WINDOWS 10!

ENJOY YOUR WINDOWS 10 COMPUTER!

Please continue the final configuration steps at the

Windows 10 upgrade site:
http://www.lighting.com/upgrade
And click on the Configuration of Windows 10 banner

On the Windows 10 upgrade site, you’ll find more information and how-to instructions, for
example:
• How to request additional software from the Lighting Software Portal
• Configure Printing with Cirrato
• Download and install Desktop Plugin for IBM Connections
• Microsoft Live Meeting installation
• How to get your email signature back in Outlook
• Importing your favorites
• Setup a VPN connection using Cisco AnyConnect
• Installing SAP GUI + BexAnalyzer
• and more…

For more IT related information, visit the IT Services & Support community on IBM Connections at
http://www.lighting.com/ithelp

Need help? See contact details in the appendix Page 31 of 32

Appendix 1: Lighting IT Service Desk contact details
Asean & Pacific Greater China
Australia +61 2 8098 9035 China 800 819 1086 (toll-free number)
Indonesia + 62 21 2975 8963 +86 40 0603 8312
Japan +81 3 4477 4862 Hong Kong +852 3017 4384
Korea +82 2 3483 5309 Taiwan +886 2 7743 1405
Malaysia +603 6207 4724
New Zealand +64 9913 4323 Europe
Philippines +63 2231 3359 Austria +43 1 206 092 629
Singapore +65 6622 2019 Belarus 882000730079
Thailand +66 2787 3505 Belgium +32 27 006 366
Bulgaria +359 32 571 780
Latin America (All local toll-free numbers) Croatia +385 1777 6223
Argentina 0800-444-2218 Czech Republic +420 239 016 772
Brazil 0800-7102-076 Denmark +45 3832 2892
Chile 1230-020-5941 Estonia +37 2686 8893
Colombia 8000-425854 Finland +358 972 522 266
Costa Rica 800-2775420 France +33 157 329 173
Mexico 800-112-1012 Germany +49 69 153 253 095
Panama 800-4748 Greece +302 112 111 577
Peru 0800-15796 Hungary +36 1778 9595
Puerto Rico 8447 197 045 Ireland +353 1562 1162
Venezuela 800 1029681 Italy +390 287 103 572
Kazakhstan +772 7349 5304
North America (toll free) Latvia +371 6609 0483
Canada +1 844 719 7045 Luxembourg +352 34 2080 8420
United States +1 844 719 7045 Netherlands +31 207 219 289
Norway +47 2405 5074
Middle East & Africa Poland +48 223 062 195
Algeria +33 1573 29173 Portugal +351 210 608 151
Egypt 08000009413 (toll free) Romania +40 373 788 165
Ghana +233 2 4242 6018 Russia +7 49 9951 2545
Israel +972 2372 1653 Serbia 0 800190962 (toll free)
Kenya +254 2052 93378 Slovakia +421 268 622 332
Morocco Dial 002-11-0011 wait for Slovenia +386 18888485
prompt and dial 8555599714 Spain +34 910 507 715
Saudi Arabia 800 8443 171 (STC) Sweden +46 851 989 548
800 8500 357 (Mobility / Zain) Switzerland +41 445 112 206
South Africa +27 1 0344 0043 Turkey +90 2 162 821 596
Tunisia +33 1573 29173 Ukraine 0893239993 (toll free)
United Arab Emirates 800 0330 5021 (toll free) United Kingdom +44 20 3788 5782

India Domestic toll number:

18002006176

Need help? See contact details in the appendix Page 32 of 32