Account Name Numbers Test Status Bug Status Priority Test Phase

<CLIENT in Lookups tab001 Not Run Open (1) Critical Internal-UAT

002 In Progress Closed (2) High Stress
003 Pass Retest (3) Medium UAT
004 Fail Fixed (4) Low Prod Validation
005 Blocked Hold (5) Change Request
006 Deferred Invalid (6) Permissions
007 N/A
008 Future
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EnvironmenModule Priority RCA Functional Yes/N o
Staging Asset Data (1) Must Have BMC: Tool design SRMS Yes
UAT Foundation Data (2) Should have BMC: Defect IMACD No
Prod01 AR TOOL (3) Could have Unisys: Tool design SD N/A
Prod02 ITSM (4) Would Like Requriements gathering SRM
AM (5) N/A Client: Tool Design SLA
CM Customer understanding PM
IM Foundation Data gathering Portal
KM Foundation Data loading IMACD
PM Test Design CM
Reports Foundation Data Validation
RM Functional Testing
SLM UAT
SRM Account Team Training
Vantage Point Customer Training
BoldChat
LogmeIn
Nagios
Portal
SMS\Paging
SRMS Interface
Survey Tool
Single Sign on
processArea
SRMS
IMACD
SD
SRM
SLA
PM
Portal
IMACD
CM
 UNISYS

Test and Issues log

Version: 4.0

Date: 31-May-17
Status: Template
UAT Dashboard [DO NOT EDIT]
The charts will be populated from the Metrics and Log sheets when we begin formal test execution of test cases and start r
xxx Metrics
Most of these tabless are dynamically generated and support the graphs and pivot tables giving status of UAT’s
Only update the cells highlighted in yellow. The top table will generate the numbers to be pasted each day into the tables b
xxx Issue Log [DO NOT EDIT]

These tabs are linked to the portal and contains detail data extracted from the log, with a summary at the top. NOTE: you

xxx Test Log [DO NOT EDIT]

These tabs contain detail data extracted from the test log on the portal, with a summary at the top. NOTE: This is to recor
Survey Scores
This tab will be filled with a compilation of results from the client UAT call surveys completed by the end users during clien

.
 UAT Exec Coverage Dashboard

Bl ocked
Pa s s
In Progres s
Fa i l
Not Run
Defe rre d

Not Run; 26;

100.00%
UAT

Chart shows both Number of tests(#) and percentage of total (#%). e.g.
#, #%

UAT Test Progress

30 30
25 25
20 20
15 15
10 10
5 5
0 0
8-Jun 9-Jun 12-Jun 13-Jun 14-Jun 15-Jun 16-Jun 19-Jun 20-Jun 21-Jun
Bl ocked Pa ss In Progres s
Fa il Not Run Deferred
Tota l Pla nned Tests Tota l Actua l Tests
Internal UAT

FAT Test Progress

30 30
25 25
20 20
15 15
10 10
5 5
0 0
26-May 27-May 28-May 29-May 30-May 31-May 1-Jun 2-Jun 3-Jun 4-Jun 5-Jun 6-Jun 7-Jun
Bl ocked Pas s In Progres s Fa i l
Not Run Deferred Tota l Pl a nned Tests Total Actual Tests
Internal U FAT Test Progress
30 30
25 25
20 20
15 15
10 10
5 5
0 0
26-May 27-May 28-May 29-May 30-May 31-May 1-Jun 2-Jun 3-Jun 4-Jun 5-Jun 6-Jun 7-Jun
Bl ocked Pas s In Progres s Fa i l
Not Run Deferred Tota l Pl a nned Tests Total Actual Tests
This sheet is automatically updated from other sheets and datasources.

UAT Exec Coverage Dashboard 18

16
14
Bl ocked 12
Pa s s
10
In Progres s
8
Fa il
6
Not Run
Deferred 4
2
Not Run; 26; 0
100.00% S
Not Run Blocked
Chart shows both Number of tests(#) and percentage of total (#%). e.g.
#, #% Inner bar is Issue Status.

UAT Test Progress

30 30 12
25 25 10
20 20
8
15 15
10 10 6
5 5 4
0 0
8-Jun 9-Jun 12-Jun 13-Jun 14-Jun 15-Jun 16-Jun 19-Jun 20-Jun 21-Jun 2
Bl ocked Pa ss In Progres s 0
Fa il Not Run Deferred 8-Jun 9-Jun
Tota l Pla nned Tests Tota l Actua l Tests

Internal UAT Exec Dashboard

Bl ocked
Pass; 7;
Pas s 26.92%
In Progres s
Fai l
Not Run
Fail; 2;
Future Not Run; 17;
7.69%
65.38%

Chart shows both Number of tests(#) and percentage

of total (#%). e.g. #, #%

FAT Test Progress

30 30
25 25
20 20
15 15
10 10
5 5
0 0
26-May 27-May 28-May 29-May 30-May 31-May 1-Jun 2-Jun 3-Jun 4-Jun 5-Jun 6-Jun 7-Jun
Bl ocked Pas s In Progres s Fa i l
Not Run Deferred Tota l Pl a nned Tests Total Actual Tests
 FAT Test Progress
30 30
25 25
20 20
15 15
10 10
5 5
0 0
26-May 27-May 28-May 29-May 30-May 31-May 1-Jun 2-Jun 3-Jun 4-Jun 5-Jun 6-Jun 7-Jun
Bl ocked Pas s In Progres s Fa i l
Not Run Deferred Tota l Pl a nned Tests Total Actual Tests

Ensure the Date axis is actually a Text axis, otherwise it will insert weekends and skew the graph
 UAT Test and Issue status
18
16
14
12
10
8
6
4
2
0
SD KM SRM
Not Run Blocked In Progress Fail Pass Open Retest Closed
Inner bar is Issue Status. Outer bar is test status

UAT Issue Progress

12
10
8
6
4
2
0
8-Jun 9-Jun 12-Jun 13-Jun 14-Jun 15-Jun 16-Jun 19-Jun 20-Jun 21-Jun
Critica l Hi gh Medi um Low CRs Cl os ed

Internal UAT Test and Issue status

18
16
14
12
10
8
6
4
2
0
Inner bar is Issue Status. SD
Outer bar is test status KM SRM
Not Run Blocked Fail In Progress Pass Open Retest Closed
 FAT Issue Progress
3

0
26-May 27-May 28-May 29-May 30-May 31-May 1-Jun 2-Jun 3-Jun 4-Jun 5-Jun 6-Jun 7-Jun
Cri tica l High Medi um Low CRs Cl os ed
21-Jun
Ony cells highlighted in yellow need to be manually updated.
"Total Planned", "Total Actual", "Actual Tests" and "Tests to Keep up" are calculated.
"Planned Tests Per Day" is the target to complete all test in the time alloted. Note: Use S-Curve as testing always starts slow
Each day complete the current figures for the test statuses to complete the Test Progress chart in the Dashboard tab

Working table. Daily Figure

8-Jun-17 0
9-Jun-17
12-Jun-17
13-Jun-17
14-Jun-17
15-Jun-17
16-Jun-17
19-Jun-17
20-Jun-17

Run Dates Total Planned Tests Total Actual TePlanned TestsActual Tests Tests to keepBlocked
8-Jun 1 #N/A 1 1
9-Jun 3 #N/A 2 2
12-Jun 9 #N/A 6 6
13-Jun 15 #N/A 6 6
14-Jun 21 #N/A 6 6
15-Jun 25 #N/A 4 4
16-Jun 26 #N/A 1 1
19-Jun #N/A #N/A #N/A #N/A
20-Jun #N/A #N/A #N/A #N/A
21-Jun #N/A #N/A #N/A #N/A

UAT Status Count by Priority

Day - all -

Count - Test Title Status

Priority Not Run Total Result
(1) Must Have 25-Jan 25-Jan
Total Result 25-Jan 25-Jan

UAT Status % by Priority

Day - all -
Count - Test Title Status
Priority Not Run Total Result
(1) Must Have 100.00% 100.00%
Total Result 100.00% 100.00%

UAT Status % by Tower

Day - all -

Count - Test Title Status

Tower Not Run Total Result
KM 11.54% 11.54%
SD 61.54% 61.54%
SRM 26.92% 26.92%
Total Result 100.00% 100.00%

UAT Test Satus count by Tower

Day - all -

Count - Test Case Status

Tower Not Run Total Result
KM 2-Jan 2-Jan
SD 15-Jan 15-Jan
SRM 6-Jan 6-Jan
Total Result 25-Jan 25-Jan

UAT Test Satus count by Test Coordinator

Day - all -

Count - Test Case Status

Test Coordinator Not Run Total Result
(empty) 25-Jan 25-Jan
Total Result 25-Jan 25-Jan
 testing always starts slow
the Dashboard tab Each day complete the current figures for the Is

Working table. Daily Figures can be copied and 'Paste > Values (V)' into the relevant table row below.

Pass In Progress Fail Not Run Deferred Column1

8-Jun
9-Jun
12-Jun
13-Jun
14-Jun
15-Jun
16-Jun
19-Jun
20-Jun
21-Jun

UAT count of Issues by Priority and Status

(empty)

UAT % of Issues by Priority and Status

(empty)

UAT % of Issues by Tower and Status

(empty)

UAT count of Issues by Tower and Status

(empty)

UAT count of Issue by Owner and Status

(empty)
y complete the current figures for the Issue statuses to complete the Issue Progress chart in the Dashboard tab

w.

Critical High Medium Low CRs Closed

Tower

SD
KM
SRMS
SRM
PM
CM
Totals

nt of Issues by Priority and Status

f Issues by Priority and Status

f Issues by Tower and Status

nt of Issues by Tower and Status

nt of Issue by Owner and Status

 UAT Tests UAT
Not Run Pass Fail Blocked N/A In Progress Tower

16 0 0 0 0 0 SD
3 0 0 0 0 0 KM
0 0 0 0 0 0 FS
7 0 0 0 0 0 SRM
0 0 0 0 0 0 PM
0 0 0 0 0 0 CM
26 0 0 0 0 0 Totals
 UAT
Open Retest Closed

0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
0 0 0
Ony cells highlighted in yellow need to be manually updated.
"Total Planned", "Total Actual", "Actual Tests" and "Tests to Keep up" are calculated.
"Planned Tests Per Day" is the target to complete all test in the time alloted. Note: Use S-Curve as testing always starts s
Each day complete the current figures for the test statuses to complete the Test Progress chart in the Dashboard tab

Working table. Daily Figures can be copied and 'Pa

26-May-17 2
29-May-17 0
30-May-17 3
31-May-17 4
1-Jun-17
2-Jun-17
5-Jun-17
6-Jun-17
7-Jun-17

Column1 Total Planned Tests TotalPlanneActual Tests Tests to keBlocked Pass

26-May 1 2 1 2 1 2
29-May 2 2 1 0 0 2
30-May 5 5 3 3 3 3
31-May 11 9 6 4 6 7
1-Jun 16 ### 5 7
2-Jun 21 ### 5 5
5-Jun 24 ### 3 3
6-Jun 26 ### 2 2
7-Jun 26 ### 0 0

FAT Status Count by Priority

Day - all -

Count - Test Title Status

Priority Not Run Fail Pass Total Result
(1) Must Have 16-Jan ### 6-Jan 25-Jan
Total Result 16-Jan ### 6-Jan 25-Jan

FAT Status % by Priority

Day - all -

Count - Test Title Status

Priority Not Run Fail Pass Total Result
(1) Must Have 65.38% ### ### 100.00%
Total Result 65.38% ### ### 100.00%
FAT Status % by Tower
Day - all -

Count - Test Title Status

Tower Not Run Fail Pass Total Result
KM 11.54% 11.54%
SD 26.92% ### ### 61.54%
SRM 26.92% 26.92%
Total Result 65.38% ### ### 100.00%

FAT Test Satus count by Tower

Day - all -

Count - Test Case Status

Tower Not Run Fail Pass Total Result
KM 2-Jan 2-Jan
SD 6-Jan ### 6-Jan 15-Jan
SRM 6-Jan 6-Jan
Total Result 16-Jan ### 6-Jan 25-Jan

FAT Test Satus count by Test Coordinator

Day - all -

Count - Test Case Status

Test Coordinator Not Run Fail Pass Total Result
(empty) 16-Jan 16-Jan
Bryce Tharen ### 4-Jan 6-Jan
Pavan K Injeti 1-Jan 1-Jan
Total Result 16-Jan ### 6-Jan 25-Jan

FAT Test Satus % by Test Coordinator

Day - all -
Count - Test Case Status
Test Coordinator Not Run Fail Pass Total Result
(empty) 100.00% 100.00%
Bryce Tharen ### ### 100.00%
Pavan K Injeti ### 100.00%
Total Result 65.38% ### ### 100.00%
S-Curve as testing always starts slow
ss chart in the Dashboard tab Each day complete the current figures for the Issue statuses to complete the

aily Figures can be copied and 'Paste > Values (V)' into the relevant table row below.

In ProgressFail Not Run Deferred Column1 Critical High Medium

24 26-May
24 29-May 2
2 21 30-May 2
2 17 31-May 1 1
1-Jun
2-Jun
5-Jun
6-Jun
7-Jun

FAT count of Issues by Priority and Status

Count - Path Tower

Not Used KM Total Result
(empty) 1-Jan 1-Jan
Total Result 1-Jan 1-Jan

FAT % of Issues by Priority and Status

Count - Path Tower

Not Used KM Total Result
(empty) 100.00% 100.00%
Total Result 100.00% 100.00%
FAT % of Issues by Tower and Status

Count - Path Tower

Date Completed KM Total Result
(empty) 100.00% 100.00%
Total Result 100.00% 100.00%

FAT count of Issues by Tower and Status

Count - Path Tower

Date Completed KM Total Result
(empty) 1-Jan 1-Jan
Total Result 1-Jan 1-Jan

FAT count of Issue by Owner and Status

Count - Path Tower

Issue Description KM Total Result
No KB article found 31-Dec 31-Dec
No KB articles in S 31-Dec 31-Dec
Total Result 1-Jan 1-Jan

UAT % of Issue by Owner and Status

Count - Path Tower
Issue Description KM Total Result
No KB article found 100.00% 100.00%
No KB articles in S 100.00% 100.00%
Total Result 100.00% 100.00%
tatuses to complete the Issue Progress chart in the Dashboard tab

Low CRs Closed FAT

Tower Not Run Pass Fail Blocked N/A

SD 7 7 2 0 0
KM 3 0 0 0 0
SRMS 0 0 0 0 0
SRM 7 0 0 0 0
PM 0 0 0 0 0
CM 0 0 0 0 0
Totals 17 7 2 0 0
 FAT
In Progress Tower Open Retest Closed

0 SD 0 0 0
0 KM 2 0 0
0 SRMS 0 0 0
0 SRMS 0 0 0
0 PM 0 0 0
0 CM 0 0 0
0 Totals 2 0 0
 1.00

Mandatory Mandatory
Number Chice
Unique Default (3)
Not Used Priority
(1) Critical
(3) Medium
Issue Summary Total
(1) Critical 1
(2) High 0
(3) Medium 1
(4) Low 0
Total 2
(6) Change Request 0
Fixed 0
Retest 0
Closed 0
Grand Total 2

<CLIENT in Lookups tab> Pre-Go-Live Issues Log

23-Oct-2015

Mandatory Mandatory
Choice Text - One line
Default - Open Plain Text
Title Expected Behaviour
Allscripts Medication Import Application KB article should be found in Service Now
MedStudy Reader KB Articles should be in SNOW
 Opened Today Closed Today
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0

ve Issues Log

Mandatory Mandatory
Text - Multiine Text - Multiine Text - Multiine
Plain Text Plain Text Plain Text
Actions and Progress Phase Found Item Type
31 May: MR - I am FAT Item
pulling the Allscripts
Medication articles
from Remedy today and
we should have them
loaded into ServiceNow
by Thursday.
30 May: SN- Passed the
issues to Meg Rice for
review and action.
30 May: BT-Please add a
KB article
31 May: BT - The agents FAT Item
here actually have
never encountered
MedStudy Reader
before. Hopefully CHI
has information we can
use.

31 May: MR - CHIs
Remedy has no content
for us to pull over on
MedStudy Reader. I will
add this to the KB gap
list to see if CHI can
provide us any content.
Do you know if it’s
referenced with
another name?
30 May: SN- Passed the
issues to Meg Rice for
review and action.
Path Issue ID
sites/theatres/e 1
mea/itodeploy/
accounts/accou
nts_view/Cathol
ic_Health_Initia
tives_View/Lists
/CHI FAT Issues
Log
sites/theatres/e 2
mea/itodeploy/
accounts/accou
nts_view/Cathol
ic_Health_Initia
tives_View/Lists
/CHI FAT Issues
Log
Topic Name Issue Description Action Owner
Allscripts Medication Import Application No KB article found for Meg Rice
Allscripts Medication
Import Application
Medstudy Reader No KB articles in Service Meg Rice
Now listed for
Medstudy Reader
Date Created Due Date Date Complet Tower Issue Status
### 42887 KM Open
### KM Open
 Mandatory
Lookup
Assignee
Created Created By Column1 Column2
42885.4071527778 Tharen, Bryce #REF! #REF!
42885.413599537 Tharen, Bryce #REF! #REF!
ndatory Mandatory Mandatory Mandatory
Text - One lineDate Date Date Choice Choice
Plain Text Auto Default UAT Default SD
Text - One line Choice Choice NA NA
Plain Text Default No Default No
Test Case Tower
SD

IM001

SD
IM002

SD
IM003
SD
IM004
SD
IM005
SD
IM006

SD
IM007
SD

IM008

SD
IM009
SD
IM010
 SD

IM011

SD
IM012

SD
IM013
SD
IM014
SD

IM015

SD
IM016
KM
KM001

KM
KM002

KM
KM003

SRM

SRM001

SRM

SRM002
 SRM

SRM003

SRM

SRM004

SRM

SRM005

SRM

SRM006

SRM
SRM007
Test Title
R - Kronos - Woodlands - Can't log in

User reports: Ace is not working, they can&#39;t connect.<br>

User reports: Allscripts Medication Import Application is not working for them

User report: HP AIO computer not turning on

User reports that they cant open medstudy reader

Desktop user reports that they cannot login to concur

User reports they cannot print to Lab Label Printer

User is unable to access DRAGON as it appears to be down

User has a problem with Lawson PARSER

User is unable to access CMS Supervisor

User reports a HomeCare HomeBase sync error

User reports CHS - HCHB sync failure

User reports that there is data missing in Homecare Homebase

User asks how to download files in Dragon 10.1

User Can't open courses in training.

User reports that their Computer is running slow, an application is taking all the processor

Knowledge Article Creation, approved

Knowledge Article Creation, rejected

Knowledge Article update

Software Install or Upgrade

Desktop order
Laptop order

Peripheral Device order

Submit a Request

Report an Issue

New Desk Phone (This is not yet confirmed for soft launch)
Description

User is getting invalid user name and/or password error

The problem is they cannot connect.

The problem is they cannot connect.

Hardware issue

The problem is they cannot connect.

User reports issue logging into or using Concur.

<Need details>

The problem is Dragon is locked because they are logged in on another device.

The problem is an issue with an incorrect version of MSXML but the end user doesn't have
sufficient rights to install the service package update

<Need Details>
 The problem is the user does not have access to Homecare HomBase.

The problem is network connectivity related

The problem is the user may have application issues and / or errors.

The problem is a technical issue with Dragon.

The problem is the user cannot connect.

The problem could be multiple users are down in one location or several locations and could
be a network outage.

Knowldege Manager writes an article and submits it to the Knowledge Base. The article is
reviewed and approved

Knowldege Manager writes an article and submits it to the Knowledge Base. The article is
reviewed and rejected

Un update or correction is submitted for a Knowledge article. The change is reviewed and
approved.

Validate that the

- SR forms have the correct questions in order to fullfil the request as per the design and HF
- The correct Tasks are generated for the various activities required to fulfill the request,
- The Task information is adequate and the Tasks are assigned correctly as per the design

Validate that the

- SR forms have the correct questions in order to fullfil the request as per the design and HF
- The correct Tasks are generated for the various activities required to fulfill the request,
- The Task information is adequate and the Tasks are assigned correctly as per the design
 Validate that the
- SR forms have the correct questions in order to fullfil the request as per the design and HF
- The correct Tasks are generated for the various activities required to fulfill the request,
- The Task information is adequate and the Tasks are assigned correctly as per the design

Validate that the

- SR forms have the correct questions in order to fullfil the request as per the design and HF
- The correct Tasks are generated for the various activities required to fulfill the request,
- The Task information is adequate and the Tasks are assigned correctly as per the design

Validate that the

- SR forms have the correct questions in order to fullfil the request as per the design and HF
- The correct Tasks are generated for the various activities required to fulfill the request,
- The Task information is adequate and the Tasks are assigned correctly as per the design

Validate that the

- SR forms have the correct questions in order to report the issue as per the design and HF
- Incident is generated and captured all information
- Incident assigned to Service Desk

<Need Details>
 Test Status
Blocked 0
Pass 7
In Progress 0
Fail 2
Not Run 17
Deferred 0
Run 9
Future 0
Total Test Cases 26

Expected Result Day

Verify user is not new or returning from a leave of absence

Verify password is not saved incorrectly on sigh in page
Verify correct usage of user id format 26-May
Inquire if the user is accessing Kronos ST&amp;A via Citrix
If not accessing Kronos ST&amp;A via Citrix, close all Browser sessions. And delete Java and
Internet Temporary files

Agent is able to locate article for direction/re-direction of end user to Conifer help desk 25-May

Agent should be able to collect information on this issue and assign to the correct resolver group. 31-May

<Need Details> 31-May

<Need Details> 31-May

Ensure user using part CHI Connect.

Agent should be able to route call to appropriate team during business hours or assign ticket to 31-May
appropriate team after business hours

<Need Details> 31-May

Have user check to make sure they are logged out of previously used device. If yes, have them
restart the device and then log back in. If no, log out of other device and try logging into this device
again. If the issue is still not resolved, refer to Dragon Support

Make note the end user doesn’t have the admin rights needed to run the SP update and route to
Client Computing
Follow up with WiPro. We have Cisco Managed Services and Corporate Management System
nothing specific to CMS Supervisor
 Document details and route the ticket to Home Health – Homecare Homebase

Home Health – Homecare HomebaseHave end user try connecting directly instead of wirelessly if
they are using wireless. Have user try restarting the application. If unable to sync at this point,
route to Home Health - Homecare Homebase
Determine the user has access, but is experiencing an issue with the application itself and route to
Home Health – Homecare Homebase
Have the user restart the application and / or device and try to download again. If unable to
download, refer to Dragon Support

Check wi-fi settings, determine if others can connect, have end user try connecting directly instead
of wirelessly. Have user try opening courses again after troubleshooting connection issues. If
unable to open course, route to the correct application support with details of issue and
troubleshooting steps taken.

Once it's determined multiple users are affected at that site, route to the appropriate Network Data
team
- Knowledge Article is created but not visible on the portal.- The Knowledge Article is available for a
Knowledge Manager to review and approve.- Once rejected the Knowledge Article is still not
available for all to see

- Knowledge Article is created but not visible on the portal.- The Knowledge Article is available for a
Knowledge Manager to review and approve.- Once approved the Knowledge Article is available for
all to see

- Knowledge Article update/correction is submitted but not visible on the portal.- The Knowledge
Article is available for a Knowledge Manager to review and approve.- Once approved the
Knowledge Article is available for all to see

Request submitted successfully and requester is notified with the Request number.
Catalog task is created and assigned to Asset Management-UIS team and they are notified.
When request is fulfilled and completed the end user is notified accordingly

Request submitted successfully and requester is notified with the Request number.
Catalog task is created and assigned to Request Management and they are notified.
When request is fulfilled and completed the end user is notified accordingly
Request submitted successfully and requester is notified with the Request number.
Catalog task is created and assigned to Request Management and they are notified.
When request is fulfilled and completed the end user is notified accordingly

Request submitted successfully and requester is notified with the Request number.
Catalog task is created and assigned to Request Management and they are notified.
When request is fulfilled and completed the end user is notified accordingly

Request submitted successfully and requester is notified with the Request number.
Catalog task is created and assigned to Request Management and they are notified.
When request is fulfilled and completed the end user is notified accordingly

Incident is created and notified the requester

Service Desk notified about the incident
Complete life cycle of incident happens and incident is resolved
Correct SLA&#39;s are getting attached to Incident
Test Status

Priority Status Test Ticket # SRMS Test Coordinator

Bryce Tharen

Pass INC12345

(1) Must Have

Bryce Tharen
Pass Inc0011524
(1) Must Have
Bryce tharen
Fail
(1) Must Have
Bryce Tharen
Pass
(1) Must Have
Bryce tharen
Fail
(1) Must Have
Bryce Tharen
Pass IM0003
(1) Must Have
Bryce Tharen
Pass IM0007
(1) Must Have
Pavan K Injeti

Pass INC0012701

(1) Must Have

Not Run
(1) Must Have
Not Run
(1) Must Have
 Pavan K Injeti

Pass INC0012697

(1) Must Have

Not Run
(1) Must Have
Not Run
(1) Must Have
Not Run
(1) Must Have

Not Run

(1) Must Have

Not Run
(1) Must Have

Not Run
(1) Must Have

Not Run
(1) Must Have

Not Run
(1) Must Have

Not Run

(1) Must Have

Not Run

(1) Must Have

 Not Run

(1) Must Have

Not Run

(1) Must Have

Not Run

(1) Must Have

Not Run

(1) Must Have

Not Run
(1) Must Have
Problem # (From UAT Issue log) Notes
KB article contains application support, not needed for pw reset

8777877247 conifer helpdesk, [email protected] .

Doesn't specify warm or cold transfer. Need more verification
processes

No KB article,

Gather information from client and route to Client Computing

No KB article of Medstudy Reader

CHI connect is listed in KB article, warm transferred to concur

support

Tried all troubleshooting , assigned to meditech server team

Call Opening and Call Closing was good.

Entitlement process followed. Network ID should be checked.
KB Article available - KB0010169.
SD Analyst followed the process. Checked whether the user was
logged into any other device. Advised the user to Logoff from
another instance. User logged in to Dragon. Issue Resolved.
Call Opening and Call Closing was good.
Entitlement process followed. Network ID should be checked.
KB Article available - KB0010284.
SD Analyst followed the process and routed the ticket to correct
resolver group.
Actors

Monique Manalastas

Yula

Yula

Monique Manalastas

Monique Manalastas

Monique Manalastas

Yula Valdez;Home Health Resolver

Monique C Manalastas

L1 Agent; Field Service

 Yula Valdez;Home Health Resolver

L1 Agent;Home Health Resolver

L1 Agent;Home Health Resolver

L1 Agent; Dragon Support

L1 Agent; LEARN Support

L1 Agent; MIM Team

Knowledge Manager

Knowledge Manager

Knowledge Manager

CHI End User; Asset Management-UIS; Request Management; Field Services; Service Desk

CHI End User; Request Management; Field Services

CHI End User; Request Management; Field Services

CHI End User; Request Management; Field Services

CHI End User; Request Management; Field Services

Chi End User; Service Desk

Item Type
Item

Item

Item

Item

Item

Item

Item

Item

Item

Item
Item

Item

Item

Item

Item

Item

Item

Item

Item

Item

Item
Item

Item

Item

Item

Item
Path
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log

sites/theatres/emea/itodeploy/accounts/accounts_view/Catholic_Health_Initiatives_View/Lists/CH
I FAT Test Log
 Issue Summary Total
(1) Critical 0
(2) High 0
(3) Medium 0
(4) Low 0
Total 0
(6) Change Request 0
Fixed 0
Retest 0
Closed 0
Grand Total 0

1.00 <CLIENT in Lookups tab> Pre-Go-Live Iss

23-Oct-2015

MandatoryMandatory Mandatory Mandatory

Number Chice Choice Text - One line

Unique Default (3) Default - Open Plain Text

Priority Title Expected behaviour Actions and Progress
 Opened Today Closed Today
0 0
0 0
0 0
0 0
0 0
0 0
0 0
0 0

ps tab> Pre-Go-Live Issues Log

Mandatory Mandatory
Text - Multiine Text - Multiine
Text - Multiine
Plain Text Plain Text Plain Text
Phase found Item Type Path Issue ID Topic Name
Issue description Action Owner Date Created Due Date
Date Completed Tower Issue Status Modified Created By
 Mandatory Mandatory Mandat
Lookup Text - One lineDate Date Date
Assignee Plain Text Auto Default
Modified By Column1 Column2
Mandatory Mandatory
Choice Choice Text - One line Choice Choice
Default UAT Default SD Plain Text Default No Default No
NA NA
Test Case Tower
SD

IM001

SD
IM002
SD
IM003
SD
IM004
SD
IM005
SD
IM006

SD
IM007
SD
IM008

SD
IM009
SD
IM010
SD
IM011
SD
IM012

SD
IM013
SD
IM014
 SD

IM015

SD
IM016
KM
KM001

KM
KM002

KM
KM003

SRM

SRM001

SRM

SRM002

SRM

SRM003

SRM

SRM004
 SRM

SRM005

SRM

SRM006

SRM
SRM007
 Total Test Cases

Description Day
User is getting invalid user name and/or password error

The problem is they cannot connect.

The problem is they cannot connect.

Hardware issue

The problem is they cannot connect.

User reports issue logging into or using Concur.

<Need details>

The problem is Dragon is locked because they are logged in on another device.

The problem is an issue with an incorrect version of MSXML but the end user doesn't have
sufficient rights to install the service package update
<Need Details>

The problem is the user does not have access to Homecare HomBase.

The problem is network connectivity related

The problem is the user may have application issues and / or errors.

The problem is a technical issue with Dragon.

The problem is the user cannot connect.

The problem could be multiple users are down in one location or several locations and could be a
network outage.
Knowldege Manager writes an article and submits it to the Knowledge Base. The article is reviewed
and approved

Knowldege Manager writes an article and submits it to the Knowledge Base. The article is reviewed
and rejected

Un update or correction is submitted for a Knowledge article. The change is reviewed and
approved.

Validate that the

- SR forms have the correct questions in order to fullfil the request as per the design and HF
- The correct Tasks are generated for the various activities required to fulfill the request,
- The Task information is adequate and the Tasks are assigned correctly as per the design

Validate that the

- SR forms have the correct questions in order to fullfil the request as per the design and HF
- The correct Tasks are generated for the various activities required to fulfill the request,
- The Task information is adequate and the Tasks are assigned correctly as per the design

Validate that the

- SR forms have the correct questions in order to fullfil the request as per the design and HF
- The correct Tasks are generated for the various activities required to fulfill the request,
- The Task information is adequate and the Tasks are assigned correctly as per the design

Validate that the

- SR forms have the correct questions in order to fullfil the request as per the design and HF
- The correct Tasks are generated for the various activities required to fulfill the request,
- The Task information is adequate and the Tasks are assigned correctly as per the design
Validate that the
- SR forms have the correct questions in order to fullfil the request as per the design and HF
- The correct Tasks are generated for the various activities required to fulfill the request,
- The Task information is adequate and the Tasks are assigned correctly as per the design

Validate that the

- SR forms have the correct questions in order to report the issue as per the design and HF
- Incident is generated and captured all information
- Incident assigned to Service Desk

<Need Details>
 Test Status
Blocked 0
Pass 0
In Progress 0
Fail 0
Not Run 26
Deferred 0
Total Run 26
Future 0
Total Test Cases 26
N/A
Priority Status

(1) Must Not Run

Have

(1) Must Not Run

Have
(1) Must Not Run
Have
(1) Must Not Run
Have
(1) Must Not Run
Have

(1) Must Not Run

Have

(1) Must Not Run

Have

(1) Must Not Run

Have

(1) Must Not Run

Have
(1) Must Not Run
Have
(1) Must Not Run
Have

(1) Must Not Run

Have

(1) Must Not Run

Have
(1) Must Not Run
Have
(1) Must Not Run
Have

(1) Must Not Run

Have

(1) Must Not Run

Have

(1) Must Not Run

Have

(1) Must Not Run

Have

(1) Must Not Run

Have

(1) Must Not Run

Have

(1) Must Not Run

Have

(1) Must Not Run

Have
(1) Must Not Run
Have

(1) Must Not Run

Have

(1) Must Not Run

Have
Test Status

Expected Result SRMS

Verify user is not new or returning from a leave of absence

Verify password is not saved incorrectly on sigh in page
Verify correct usage of user id format
Inquire if the user is accessing Kronos ST&amp;A via Citrix
If not accessing Kronos ST&amp;A via Citrix, close all Browser sessions. And delete Java and
Internet Temporary files

Agent is able to locate article for&nbsp; direction/re-direction of end user to Conifer help desk

Agent should be able to collect information on this issue and assign to the correct resolver group.

<Need Details>

<Need Details>

Ensure user using part CHI Connect.

Agent should be able to route call to appropriate team during business hours or assign ticket to
appropriate team after business hours

<Need Details>

Have user check to make sure they are logged out of previously used device. If yes, have them
restart the device and then log back in. If no, log out of other device and try logging into this device
again. If the issue is still not resolved, refer to Dragon Support
Make note the end user doesn’t have the admin rights needed to run the SP update and route to
Client Computing
Follow up with WiPro. We have Cisco Managed Services and Corporate Management System
nothing specific to CMS Supervisor

Document details and route the ticket to Home Health – Homecare Homebase

Home Health – Homecare HomebaseHave end user try connecting directly instead of wirelessly if
they are using wireless. Have user try restarting the application. If unable to sync at this point,
route to Home Health - Homecare Homebase
Determine the user has access, but is experiencing an issue with the application itself and route to
Home Health – Homecare Homebase
Have the user restart the application and / or device and try to download again. If unable to
download, refer to Dragon Support
Check wi-fi settings, determine if others can connect, have end user try connecting directly instead
of wirelessly. Have user try opening courses again after troubleshooting connection issues. If
unable to open course, route to the correct application support with details of issue and
troubleshooting steps taken.
Once it's determined multiple users are affected at that site, route to the appropriate Network Data
team

- Knowledge Article is created but not visible on the portal.- The Knowledge Article is available for a
Knowledge Manager to review and approve.- Once rejected the Knowledge Article is still not
available for all to see

- Knowledge Article is created but not visible on the portal.- The Knowledge Article is available for a
Knowledge Manager to review and approve.- Once approved the Knowledge Article is available for
all to see

- Knowledge Article update/correction is submitted but not visible on the portal.- The Knowledge
Article is available for a Knowledge Manager to review and approve.- Once approved the
Knowledge Article is available for all to see

Request submitted successfully and requester is notified with the Request number.
Catalog task is created and assigned to Asset Management-UIS team and they are notified.
When request is fulfilled and completed the end user is notified accordingly

Request submitted successfully and requester is notified with the Request number.
Catalog task is created and assigned to Request Management and they are notified.
When request is fulfilled and completed the end user is notified accordingly

Request submitted successfully and requester is notified with the Request number.
Catalog task is created and assigned to Request Management and they are notified.
When request is fulfilled and completed the end user is notified accordingly

Request submitted successfully and requester is notified with the Request number.
Catalog task is created and assigned to Request Management and they are notified.
When request is fulfilled and completed the end user is notified accordingly
Request submitted successfully and requester is notified with the Request number.
Catalog task is created and assigned to Request Management and they are notified.
When request is fulfilled and completed the end user is notified accordingly

Incident is created and notified the requester

Service Desk notified about the incident
Complete life cycle of incident happens and incident is resolved
Correct SLA&#39;s are getting attached to Incident
Test Coordinator Problem # (From UAT Issue log) Notes
Test Title Test Ticket #
R - Kronos - Woodlands - Can't log in

User reports: Ace is not working, they can&#39;t connect.

User reports: Allscripts Medication Import Application is not working for them

User report: HP AIO computer not turning on

User reports that they cant open medstudy reader

Desktop user reports that they cannot login to concur

User reports they cannot print to Lab Label Printer

User is unable to access DRAGON as it appears to be down

User has a problem with&nbsp; Lawson PARSER

User is unable to access CMS Supervisor

User reports a HomeCare HomeBase sync error

User reports CHS - HCHB sync failure

User reports that there is data missing in Homecare Homebase

User asks how to download files in Dragon 10.1

User Can't open courses in training.

User reports that their Computer is running slow, an application is taking all the processor

Knowledge Article Creation, approved

Knowledge Article Creation, rejected

Knowledge Article update

Software Install or Upgrade

Desktop order

Laptop order

Peripheral Device order

Submit a Request

Report an Issue

New Desk Phone (This is not yet confirmed for soft launch)
Actors
L1 Agent

L1 Agent

L1 Agent; CHI Resolver

L1 Agent; Field Service

L1 Agent

L1 Agent; CHI Resolver

L1 Agent

L1 Agent; Dragon Support

L1 Agent; Field Service

L1 Agent;Home Health Resolver

L1 Agent;Home Health Resolver

L1 Agent;Home Health Resolver

L1 Agent; Dragon Support

L1 Agent; LEARN Support

L1 Agent; MIM Team

Knowledge Manager

Knowledge Manager

Knowledge Manager

CHI End User; Asset Management-UIS; Request Management; Field Services; Service Desk

CHI End User; Request Management; Field Services

CHI End User; Request Management; Field Services

CHI End User; Request Management; Field Services

CHI End User; Request Management; Field Services

Chi End User; Service Desk

 Name Modified Modified By Checked Out To
5/23/2017 16:20 Newton,
1 #DIV/0! UAT Form.xml Stephen

2 #DIV/0!

3 #DIV/0!

4 #DIV/0!
NameTester DateTestCall StartTime FinishTime TestID SNOW NumberUsed
Steve Newton 5/23/2017 5:30:00 PM 5:35:00 PM IN0002 1923607699
PhoneQuality PhoneQualityNoteSDAgent Q1-Provided TickeQ4-Professionalis Q5-Questions Rel
1 - Good Quality No-one Yes 5 - Extremely Prof
5 - Extremely Effic
Q6-Keept InformeQ7-Agent Overall Q8-Exptected Ou Q9-Overall Call RaFeedback-Commen
TestID Title

5 - Extremely Inf 5 - Extremely Ener5 - Extremely Acc 5 - Extremely SatisTest to see if Sur IM002
 Average
Test Location Item Type Path score

Wokingham Item sites/6465549/SF 5.00 5 5 5 5

#DIV/0! Err:502 Err:502 Err:502 Err:502

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 5 5

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