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UI API Is Unavailable

UI API is unavailable

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Mark Stephen Cale
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1K views

UI API Is Unavailable

UI API is unavailable

Uploaded by

Mark Stephen Cale
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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2019-04-16 2215567

2215567 - UI API Server is unavailable when you open


client with a different Windows user
Version 1 Type SAP Business One Notes
Language English Master Language English
Priority Recommendations/additional info Category FAQ
Release Status Released for Customer Released On 15.09.2015
Component SBO-CLD ( SAP Business One Cloud )

Please find the original document at https://launchpad.support.sap.com/#/notes/ 2215567

Symptom

In the SAP Business One Cloud environment, if you log on to the presentation server but open the client with
a different Windows user account, UI API server will fail to start.

Reproducing the issue

Prerequisites:

You are using SAP Business One Cloud.

Scenario:

1. Log on to the presentation server with Windows user A, which is already configured correctly in the
Cloud Control Center.
2. Press Shift+Right-click in SAP Business One to open the menu and choose Run as dfferent user.
3. Enter a different Windows user, user B, which must also be configured correctly in the Cloud Control
Center.

Expected behavior:

The client is open and running.

Actual behavior:

The client is open but there is an error:

UI API Server is unavailable; the installation process will not start

Cause

This is the correct system behaviour.

The UI API server is still running with the current Windows user A session. Therefore, the startup from
Windows user B in the client fails.

Solution

Workaround:

1. Open Task Manager and kill the existing "SAPbouiCOM.exe" processes.


2. Go to Control Panel->Administrative Tools->Component Services, locate "SAPbouiCOM" and right-

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2019-04-16 2215567

click to choose Properties:

3. On the Identity tab, choose The launchig user, and click Apply:

© 2019 SAP SE or an SAP affiliate company. All rights reserved 2 of 4


2019-04-16 2215567

4. Open SAP Business One with a different user again. Now the "SAPbouiCOM.exe" process is
supposed to run with the same session ID as the "SAP Business One.exe" process:

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2019-04-16 2215567

Products

B1 CCC/SLD 1.0
B1 CCC/SLD 1.1

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