Scribd
Upload
1K views4 pages

UI API Is Unavailable

UI API is unavailable

Uploaded by

Mark Stephen Cale
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
1K views4 pages

UI API Is Unavailable

UI API is unavailable

Uploaded by

Mark Stephen Cale
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

2019-04-16 2215567

2215567 - UI API Server is unavailable when you open


client with a different Windows user
Version 1 Type SAP Business One Notes
Language English Master Language English
Priority Recommendations/additional info Category FAQ
Release Status Released for Customer Released On 15.09.2015
Component SBO-CLD ( SAP Business One Cloud )

Please find the original document at https://launchpad.support.sap.com/#/notes/ 2215567

Symptom

In the SAP Business One Cloud environment, if you log on to the presentation server but open the client with
a different Windows user account, UI API server will fail to start.

Reproducing the issue

Prerequisites:

You are using SAP Business One Cloud.

Scenario:

1. Log on to the presentation server with Windows user A, which is already configured correctly in the
Cloud Control Center.
2. Press Shift+Right-click in SAP Business One to open the menu and choose Run as dfferent user.
3. Enter a different Windows user, user B, which must also be configured correctly in the Cloud Control
Center.

Expected behavior:

The client is open and running.

Actual behavior:

The client is open but there is an error:

UI API Server is unavailable; the installation process will not start

Cause

This is the correct system behaviour.

The UI API server is still running with the current Windows user A session. Therefore, the startup from
Windows user B in the client fails.

Solution

Workaround:

1. Open Task Manager and kill the existing "SAPbouiCOM.exe" processes.


2. Go to Control Panel->Administrative Tools->Component Services, locate "SAPbouiCOM" and right-

© 2019 SAP SE or an SAP affiliate company. All rights reserved 1 of 4


2019-04-16 2215567

click to choose Properties:

3. On the Identity tab, choose The launchig user, and click Apply:

© 2019 SAP SE or an SAP affiliate company. All rights reserved 2 of 4


2019-04-16 2215567

4. Open SAP Business One with a different user again. Now the "SAPbouiCOM.exe" process is
supposed to run with the same session ID as the "SAP Business One.exe" process:

© 2019 SAP SE or an SAP affiliate company. All rights reserved 3 of 4


2019-04-16 2215567

Products

B1 CCC/SLD 1.0
B1 CCC/SLD 1.1

© 2019 SAP SE or an SAP affiliate company. All rights reserved 4 of 4

You might also like