WASHING MACHINE

SERVICE MANUAL
CAUTION
READ THIS MANUAL CAREFULLY TO DIAGNOSE
PROBLEMS CORRECTLY BEFORE SERVICING THE UNIT.

MODEL: WM3575CW

1
 CONTENTS
1. Specifications .................................................................................................................................. 3

2. Features and Technical Explanation ............................................................................................ 4-6

3. Parts Identification ........................................................................................................................... 7

4. Installation and Test ................................................................................................................... 8-10

5. Operation ................................................................................................................................. 11-17

5-1. Control Panel Features ..................................................................................................... 11-13
5-2. Cycle Guide ........................................................................................................................... 14
5-3. Special Functions ..................................... .............................................................................. 15
5-4. Explanation of Each Process ............................................................................................ 16-17

6. Test Mode ...................................................................................................................................... 18

6-1. Safety Caution ....................................................................................................................... 18
6-2. Load Test Mode ..................................................................................................................... 18
6-3. How To Read the Display in Load Test Mode ........................................................................ 18
7. Troubleshooting ............................................................................................................................ 19
7-1. Safety Caution ....................................................................................................................... 19
7-2. Error Mode Summary ....................................................................................................... 19-20
7-3. Troubleshooting With Error ............................................................................................... 21-27
7-4. Troubleshooting Else ........................................................................................................ 28-32
7-5. Before using the Tag On function .......................................................................................... 33

8. Component Testing Information .................................................................................................... 34

8-1. Filter Assembly (Line Filter) ................................................................................................... 34
8-2. Door Look Switch Assembly ............................................................................................. 35-36
8-3. Stator Assembly ................................................................................................................ 37-39
8-4. Pump Motor Assembly ........................................................................................................... 40
8-5. Inlet Valve Assembly .............................................................................................................. 41
8-6. Heater Assembly .................................................................................................................... 42
8-7. Thermistor Assembly ............................... ......................................................................... 43-44

9. Disassembly Instructions ........................................................................................................... 45-53

10. Exploded View ................................................. ........................................................................ 54-56

10-1. Cabinet and Control Panel Assembly ................................................................................... 54
10-2. Drum and Tub Assembly ...................................................................................................... 55
10-3. Dispenser Assembly ............................... .............................................................................. 56
11. Wiring Diagram ................................................. ............................................................................ 57

2
1. SPECIFICATIONS

I T E M WM3575CW
COLOR Blue White, VCM
POWER SUPPLY AC 120 V, 60 Hz
PRODUCT WEIGHT 202.8lb (92kg)
ELECTRIC POWER WASHING 240 W
CONSUMPTION DRAIN MOTOR 80 W
REVOLUTION WASH 46 rpm
SPEED SPIN 0-1,300 rpm
CYCLES 12
WASH/RINSE TEMPERATURES 5
SPIN SPEEDS 5
Pre Wash, Delay Wash, CustomPG M, F resh Care, PG M S ave,
OPTIONS TurboWash, Cold Wash, Extra Rinse, Rinse+Spin

WATER CIRCULATION Incorporated

OPERATIONAL WATER PRESSURE 14.5 – 142 PSI(100 – 980kPa)
CONTROL TYPE Electronic
WASH CAPACITY [cu.ft. ] (4.5 DOE)
DIMENSIONS 27”(W) X 293/4”(D) X 3811/16”(H), 51”(D, door open)
DELAY WASH up to 19 hours
DOOR SWITCH TYPE PTC + Solenoid
WATER LEVEL 10 steps (by sensor)
LAUNDRY LOAD SENSING Incorporated
ERROR DIAGNOSIS Incorporated
AUTO POWER OFF Incorporated
CHILD LOCK Incorporated
NFC (Tag On function)
SMART
Smart Diagnosis function (3.0)

To reduce therisk of in jury to persons, adh ere to all industry

WAR NING
recommen ded safetyproc edures including the use o flong
sleeved gloves and safetygl as ses. F ail ure to f ol low all of
the s afety warnings in this manual could result in pro perty
damage, inj ury to persons ordeath.

3
2. FEATURES & TECHNICAL EXPLANATION
2-1. FEATURES

Ultra Capacity
The larger drum enables not just higher head drop and stronger centrifugal force,
but also less tangling and wrinkling of the laundry. Heavier loads, such as king size
comforters, blankets, and curtains, can be washed.

Direct Drive System

The advanced brushless DC motor directly drives the drum without belt and pulley.

Tilted Drum and Extra Large Door Opening

Tilted drum and extra large opening make it possible to load and unload clothing
more easily.

Automatic Wash Load Detection

Automatically detects the load and optimizes the washing time.

Child Lock
The child lock prevents children from pressing any button to change the settings
during operation.

SMART DIAGNOSIS TM
Should you experience any technical difficulty with your washing machine, is capable
of producing multiple distinct different motions for optimal washing performance
with very little noise and vibration. The motor assembly also contains fewer moving
parts, thus resulting in fewer repairs.

NFC (Tag On Function)

This feature uses LG Smart DiagnosisTM, Cycle Download, and Laundry Stats when
you touch the LG appliance’s Tag On logo with your NFC equipped smartphone.

4
2-2. NEURO FUZZY WASHING TIME OPTIMIZATION
To get the best washing performance, optimal time is determined by the water temperature,
the selected washing temperature, and the size of the load.

water
temperature
washing time

selected NEURO- the best

washing rinsing time washing
temperature FUZZY
performance

spin rhythm, time

load
size

SENSING PROCESSING DETERMINATIO N EFFECT

2-3. WATER LEVEL CONTROL

This model incorporates a pressure sensor which can sense the water level in the tub.
The water supply is stopped when the water level reaches the preset level, the washing
program then proceeds.
Spinning does not proceed until the water in the tub drains to a certain level.

2-4. DOOR CONTROL

The door can be opened by pulling the door handle whenever washer is not in operation.
When the cycle is completed, the DOOR LOCKED light will turn off.
If a power failure has occurred while in operation, the door will unlock after 5 minutes.
Clicking sounds can be heard when the door is locked/unlocked.

5
2-5. THE DOOR CAN NOT BE OPENED
While program is operating.
When a power failed and power plug is taken out in operation.
While Door Lock lights turn on.
White the motor is in the process of inertial rotating, through the operation is paused.

2-6. CHILD LOCK

Use this option to prevent unwanted use of the washer. Press and hold Pre Wash button for 3
seconds to lock/unlock control.
When c hildlock is set, CHILD LOCK lights and all buttons are dis abled except the POWER
button. You can lock the controls of the washer while washing.
CHILD LOCK lasts after the end of cycle. If you want to deactivate this function,
P res s a nd hold theP re Wa s h button for 3 s ec onds .

2-7. NFC (Tag On Function)

The Tag On function can only be used with smart phones equipped
with the NFC function and based on the Android operating system (OS).
Position your smart phone so that the N FC antenna on the bac k o f
your smart phone matches the position o f the Tag On icon on the appliance .
NFC reading performance of your smart phone must be higher than
a certain level for using this function.

6
3. PARTS IDENTIFICATION
Parts and Accessories
Parts

Detergent
dispenser
drawer
Water inlets

Control panel

Door Shipping
Door Power cord
seal bolts
Magnet Door
Plunger Tub Drain hose

Leveling
feet
over

Drain hose

7
4. INSTALLATION & TEST

1 Before servicing, ask the customer what the trouble is.

2 When installing or repairing the washer, put on long gloves and safety glasses.
3 Check the setup (power supply is 120 VAC , remove the transit bolts, level the washer, etc.)
4 Check with the troubleshooting guide.
5 Plan your service method by referring to the disassembly instructions.
6 Service the unit.
7 After servicing, operate the appliance to see whether it functions correctly.

STANDARD INSTALLATION
The appliance should be installed as follows:

REMOVE THE SHIPPING INSTALL THE APPLIANCE ADJUST THE

BOLTS ON A FLAT AND FIRM SURFACE LEVELING
Remove the 4 shipping bolts Turn the leveling feet to
with the supplied wrench. adjust the appliance.
Remove the lower bolts fist.
It is easier that way.

Keep the shipping bolts and

spanner for future use.
Insert the 4 caps (provided)
into the hole.

Keeping Turn clockwise to raise;

counterclockwise to lower.

8
HOW TO CONNECT THE INLET HOSE
Verify that the rubber washer is inside of the
valve connector.
Tighten the inlet hose securely to prevent leaks.
Install the inlet hose to correct temperature
water tap.
Otherwise, it cause drips on the drawer panel
handle and drawer panel.

CONNECT THE DRAIN HOSE

• Make sure that the hose is not twisted. • Avoid submerging the end of the hose.

The end of the drain hose should be placed less than 96” from the floor.

CONNECT POWER PLUG

Avoid connecting several electric devices,

Connect the power plug to the wall outlet. as doing so may cause a fire.

9
7 TEST OPERATION

1 Preparation for 2 Press the POWER button. 3 Press the START/PAUSE

washing. button.

Connect the power plug to the

outlet. Listen for a click to determine if the
Connect the inlet hoses. door has locked.

6 Check the water heating 5 Check the automatic reverse 4 Check the water supply.
function. rotation.

Press the WASH/RINSE button Check if the drum rotates Check if water is supplied through
and the present temperature will clockwise and counterclockwise. the detergent dispenser.
be displayed.

7 Check the drain and spin 8 Press the START/PAUSE 9 Water removal
functions. button.

Power off and the power on.

Press the SPIN SPEED button.
Press the START/PAUSE button.
Check the spin and drain functions.

Listen for a click to determine if the If SERVICE is needed during

door is unlocking. check, remove the remaining
water by pulling out the hose cap.

10
5. OPERATION
5-1. CONTROL PANEL FEATURES
WM3575CW

11
Power Button Status Indicator

Use this button to turn the It shows elapsed time of the cycle the washer is
power On/Off. operating.

Cycle Selector Knob Start/Pause

Rotate the Cycle selector knob to select the cycle Use this button to
designed for different types of fabric and soil Start/Stop the washer.
levels.

12
Option Button

PRE-WASH : Use the PREWASH button to select to wash temporary before to start the course which
you chosen.
DELAY WASH : Once you have selected the cycle and other settings, press this button to delay the
start of the wash cycle.
CUSTOM PGM : Use the CUSTOM PGM button to se lect the course that you has been saved by PGM SAVE.
TURBO WASH : Use This option save time.
COLDWASH : Use this function to wash without hot water and heating.
EXTRA RINSE : This option will add an extra rinse cycle to the selected cycle.
RINSE+SPIN : Use this option to rinse detergent from load.
CHILD LOCK : Use this option to prevent unwanted use of the washer or to keep cycle settings from
being changed while the washer is operating.

Wash Temp., Spin speed, Soil Level, Signal Button

Select a water temperature based on the type of load you are washing.
To change the spin speed, press the Spin Speed button repeatedly to cycle through available options.
To change the soil level, press the Soil Level button repeatedly until the desired setting is on.
Press repeatedly to adjust the volume of the Signal.

13
5-2. Cycle Guide
The cycle guide below shows the options and recommended fabric types for each cycle.

●= Available option
BASIC OPTION ( =DEFAULT) ADDITIONAL OPTIONS
DISPLAY
CYCLE FABRIC TYPE Wash Spin Soil Pre- Extra Cold Turbo Fresh
TIME(MIN)
Temp. Speed Level Wash Rinse Wash Wash Care
Tub Clean This cycle is 89
designed to remove
a mildewy
Bright White Fabrics 66 - 76 Hot  Extra High Heavy
Whites Warm High  Normal 
Semi Warm Medium Light    
Cold Low
Tap Cold No Spin
Heavy Duty Heavy soiled Cotton 74 - 131 Hot Extra High  Heavy 
Fabrics Warm  High Normal
Semi Warm Medium Light     
Cold Low
Tap Cold
Bulky/Large Large items such as 56 Hot Medium  Heavy
blankets and Warm  Low Normal      
comforters Semi Warm No Spin Light
Cold
Tap Cold
Perm.Press Dress shirts/pants, 33 - 47 Hot High Heavy
wrinkle-free Warm  Medium  Normal 
clothing, Semi Warm Low Light   
 
poly/cotton blend Cold
clothing, Tap Cold
tablecloths
Cotton/ Cotton, linen, 26 - 53 Hot Extra High Heavy
Normal towels, Warm  High  Normal 
shirts, shee ts, jeans, Semi Warm Medium Light     
mixed loads Cold Low
Tap Cold
Hand wash/ Items labeled 55 Warm  low  Normal 
Wool “hand-washable” Semi Warm No Spin Light  
Cold
Tap Cold
Delicates Dress shirts/ 41 Warm Medium  Heavy
blouses, Semi Warm Low Normal 
nylons, sheer or Cold  No Spin Light    
lacy Tap Cold
garments
Towels Towels 55 - 65 Hot Extra High  Heavy
Warm  High Normal 
Semi Warm Medium Light     
Cold Low
Tap Cold No Spin
Speed Wash Lightly soiled 15 Hot Extra High  Heavy
clothing Warm High Normal
and small loads Semi Warm Medium Light     
Cold Low
Tap Cold No Spin
Drain+Spin Drain, Spin Only 16 Extra High
High 
Medium 
Low
No Spin

- Cycle time depends on water pressure, type and amount of load and chosen additional options.
- To protect your garments, not every wash/rinse temperature, spin speed, soil level, or option is available with every cycle.
-I f the TURBOWASH option is on, you cannot select “No Spin” as your SPIN SPEE D.

14
5-3. SPECIAL FUNCTIONS
The option buttons also activate special functions, including CHILD LOCK, LOAD SIZE, TUB CLEAN, and
SIGNAL ON/OFF. Press and hold the option button marked with the special function for 3 seconds to activate.

CHILD LOCK
Use this option to prevent unwanted use of the washer or to keep cycle settings from being
changed while the washer is operating. Press and hold the PRE WASH button for 3
seconds to activate or deactivate The child lock function The child lock indicator will be
shown in the display. And all buttons are disabled except the ON/OFF button
NOTE: CHILD LOCK lasts after the end of cycle. If you want to deactivate this function,
Press and hold the PRE WASH button for 3 seconds.

15
5-4. Explanation of each process

No. s s e c o r P n o i t a n a l p x E

1. Stay Electrical power is supplied.

Washer is ready to work and the micom is in the active mode.

2. Water After loading laundry and selecting a course and a cycle, water is
supply supplied and drum rotates.
When a user selects Pre-wash course, water is supplied through pre
wash valve.

3. Soaking To get laundry wet, drum rotates clockwise and counterclockwise.

and washing If water amount is insufficient at this time, the Inlet valve will supply
laundry water again.

4. Heating and The heater heats the water in drum to the selected water temperature
washing and drum rotates for washing.

5. Washing When the water temperature reaches to the selected temperature,

and heating the heating stops and only the drum rotates.
6. / washing If water temperature becomes lower than selected because of
re-supplied water, the heating starts again.

7. Washing Fuzzy logic decides washing time according to the laundry load, water
temperature, and other factors.

8. Drainage A pump motor drains the water from the drum.

After sensing drained wateramountby water level frequency, spin starts.
When a heating course is selected, stay cooling process is performed to
decrease the water temperature gradually to prevent laundry from being
damaged and for safety reasons.

9. Untangling It balances laundry load and senses the eccentricity of the load, to only
(Sensing allow spinning without vibration.
eccent- If the eccentricity is worse than the allowed level, it repeats the
ricity) disentangling process. When the repeated time is more than allowed
level, it displays UE.
If the eccentricity is good, the intermittent spin starts.
During this process, the drain pump works for drainage intermittently.

16
No. s s e c o r P n o i t a n a l p x E

10 Intermittent To reach the correct set speed, the motor rotates clockwise and
spin counterclockwise directions after spin process starts.
If the water level frequency is lower than 23.0 kHz,
a washer senses suds and starts suds removal process.

11 Rinse In this process, the remaining water during washing process is

spin extracted and the selected speed is kept.
Removing suds process is in active mode at this cycle.

12 Remaining After spin finishes, the drum rotates by remaining spin power until it
spin stops. Motor power is off.
This process is overlapped with next process.

13 Rinse water Water supply for rinse process.

supply

14 Rinse Rinsing process.

15 Last After spin finishes and power is not supplied to motor, the drum
drainage rotates by remaining spin power.
If rinse hold is selected, the drainage is not proceeded after rinse
finishes.
16 Disentangling The same as item 9.

17 Intermittent spin The same as item 10.

18 Main spin1 The same as item 11.

19 Main spin2 At the end of a main spin, the spin speed will reach the selected rpm.

20 Remaining spin The sa me with item 12.

Disentangling After spin finishes, disentangling starts to remove unbalance

d
21
laundry.

End After ‘end’ signal is displayed, it stays for 8 seconds and power is
22 automatically turned off. (Auto type door switch)
After door switch is off, end signal is displayed in the case of
manual type and it takes around 2 minute to turn off door switch.

17
6. TEST MODE
6-1.

6-2.
SPIN SPEED SOIL LEVEL

Turns on all lamps and locks the door.

6-3.
WASH/RINSE DELAY WASH

18
7. TROUBLESHOOTING
7-1.

7-2.

19
 ERROR SYMPTOM CAUSE

8 LOCKED MOTOR The connector (3-pin, male, white) in the MOTOR

ERROR HARNESS is not connecte d to the c onnector (3-pi n,
female, white) of STATOR ASSEMBLY.
The electric con tact between the connectors (3 -pin,
male, white) in the MOTOR HARNESS and 4-pin,
female, white connector in the MAIN PWB
ASSEMBLY is bad or unstable.
The MOTOR HARNESS between the STATOR
ASSEMBLY and MAIN PWB ASSEMBLY is cut
(open circuited).
The hall sensor is out of order/defective.

9 EEPROM ERROR EEPROM is out of order.

Displayed only when the START/PAUSE button is
first pressed in the Load Test Mode.

10 POWER FAILURE
machine is working, the power is supplied rapidly.

The NFC HARNESS between the NFC PCB

ASSEMBLY and DISPLAY PCB ASSEMBLY is
cut or not connected(open circuited).
11 NFC MODULE The NFC PCB ASSEMBLY is bad or out of
ERROR order(short circuited).
The NFC EEPROM is out of order.
※ nC is displayed only in the first screen of
the Test Mode.
NFC version is not matched.
12 NFC VERSION → It needs to be exchanged.
ERROR ※ nU is displayed only in the first screen of
the Test Mode.

20
7-3. TROUBLESHOOTING WITH ERROR
INLET VALVE ERROR

21
 DRAIN ERROR

SPIN SPEED SOIL LEVEL,

WASH/RINSE
DELAY WASH

22
 - part of moto r
LOCKED MOTOR ERROR

Is LE ERROR displayed?

Yes

Check the connectors below. Reconnect

the connector. Motor
Is the connector disconnected Yes
(connector / Yes
or disassembled?
(motor hall sensor connector, wire / motor )
Is rotor magnet cracked? Replace
motor drive connector.) Yes the ROTOR.
- part of main PW B
assembly (NA1, RD4 )
Magnet

No

Is the resistance values Replace

in the range of 5 to 15 ? No the STATOR.
Motor Drive (U-V, V-W, W- V
:U=1, V=2, W=3)
- After pull out the RD4
connector, check the
terminal of the connecto r
in wire. (Red 3P, male )

Hall sensor

- part of wir e

Yes

Is hall sensor out of Replace

order? (Refer to 9-3 Yes the Hall
Stator assembly/Hall sensor.
sensor.)
Motor Drive Hall Sensor
No

Check the IPM in the Replace the

No MAIN PWB
controller.
ASSEMBLY.

23
 DOOR OPEN ERROR

Is there clicking sound once Replace the

Is dE ERROR displayed? or twice when the No PCB
START/PAUSE button is ASSEMBLY.
Yes
pressed to start the cycle?
Is the connector connected Reconnect or Yes
to door switch or main PWB No repair
disconnected? the connector. Is DOOR SWITCH Replace the
ASSEMBLY broken? No DOOR
SWITCH
ASSEMBLY.

[Note] Environmental check list

1) The machine must operate with all the doors
completely closed and locked.
2) The washing area must operate with a water
Yes temperature not higher than 45 Celsius and
must not have more amount of supplied water
Does the spring of Latch Replace than it should.
Hook actuate? No Door
Assembly.

Yes

24
 UNBALANCE ERROR OVER FLOW ERROR

WASH/RINSE
DELAY WASH

[Note] Installation check list

25
 PRESSURE SENSOR ERROR

Is PE ERROR displayed?

Yes

Is the connector connected Reconnect or

to pressure sensor Yes repair
disconnected or the connector.
disassembled?

No

Is the resistance of the Replace the

pressure sensor out of Yes pressure
range? switch.
(pin 1~ pin 3)
(21~23 ±10%)

No

Is the AIR CHAMBER and Fix the air

the tube clogged? Yes chamber
and remove
the foreign
No material.

Replace the MAIN PWB

assembly.

26
7-4. TROUBLESHOOTING ELSE
CAUTION
1. Be careful of electric shock if disconnecting parts while troubleshooting.
2. First of all, check the connection of each electrical terminal with the wiring diagram.
3. If you replace the MAIN PWB ASSEMBLY, reinsert the connectors correctly.

NO POWER Is LED on while the power Replace the

is on? No MAIN PWB
ASSEMBLY.
Is the supplied voltage Check the
120V AC?(+10%, -15%) No fuse or reset
the circuit
breaker.

Yes

Is five pin wire of Replace the

Yes No
display PWB broken? DISPLAY
Is the current rating of PWB
Alternate with
multi-outlet power strip ASSEMBLY.
No explanation.
enough?
(Avoid connecting several
electric devices.)

Display PWB
Yes

Is the connector connected Reconnect

to PCB/Noise filter or repair
No
disconnected or the connector.
disassembled?

Connecting connector
MAIN PWB~ Display PWB
Yes

27
BUTTON DOESN’T WORK

28
29
DETERGENT DOES NOT FLOW IN

Refer to
Is water supplied? No NO WATER
SUPPLY.
Yes

Are receptacles correctly Check the

connected to the terminals No wiring.
of the INLET VALVE
ASSEMBLY?

Yes

Has detergent been put in Put the

the correct compartment No detergent in
of the dispenser? the correct
place.

Pre wash

Main wash

(1) (4) (3) (2)

(1) Liquid chlorine Bleach Compartment : Detergent
(2) Liquid fabric Softener Compartment
(3) Prewash Compartment
(4) Main Wash Compartment
Yes

Is the detergent caked or Clean the

Yes
hardened? dispenser.

30
LIQUID DETERGENT/SOFTENER/ ABNORMAL SOUND
BLEACH DOES NOT FLOW IN

Is water supplied? Refer to Is the motor bolt loosened? Secure the

No
NO WATER Yes bolt.
Yes SUPPLY.
Are the plugs correctly Check the
connected to the terminals of No wiring on the
the INLET VALVE dispenser.
ASSEMBLY?

No

Is there friction noise coming Check hall

from the motor? Yes sensor.
Replace If
Yes
defective.
Is liquid detergent/softener/ Put it in the Then check
bleach put in the correct stator.
No correct
Replace if
compartment of the drawer? compartment.
necessary.
Check rotor
for broken
magnets.
Replace rotor
if necessary.

(1) (4) (3) (2)

(1) Liquid chlorine Bleach Compartment

(2) Liquid fabric Softener Compartment
(3) Prewash Compartment
(4) Main Wash Compartment
Yes

Is the liquid detergent/ Clean the cap

softener/bleach cap clogged?Yes and
container.
Bleach cap

Softener
cap

Liquid detergent cap

31
7-5. Before using the Tag On function

NOTE
The Tag On function allows you to conveniently use ・Depending on the smart phone manufacturer
the LG Smart Diagnosis , Cycle Download, and and Android OS version, the NFC activation
Laundry Stats features to communicate with your process may differ. Refer to the manual of your
appliance right from your own smart phone. smart phone for details.
1 Download the LG Smart Laundry&DW App to
■ The Tag On guide
your smart phone.
2 Turn on the NFC (Near Field C ommunication) ・ Tag On position
function in your smart phone.

The Tag On function can only be used with most

smart phones equipped with the NFC function and
based on the Android operating system (OS).

■ Turning on the NFC function of the smart phone

1 Enter the "Settings" menu
of the smart phone and
select "Share & Connect"
under "WIRELESS &
NETWORKS”.

Look for the Tag On icon next to the LED

screen on the control panel. This is where you
position your smart phone when using the Tag On
function with the LG Smart Diagnosis , Cycle
Download, and Laundry Stats features of the LG
Smart Laundry&DW application.

2 Set "NFC“ and “Direct When you use the Tag On function, position your
Android Beam” to ON and smart phone so that the NFC antenna on the back of
select “NFC“. your smart phone matches the position of the Tag
On icon on the appliance. If you do not know the
position of your NFC
antenna, move your smart phone very slightly in a
circular motion until the application verifies the
connection.

3 Check "Use Read and Write/

P2P receive”.

Because of the characteristics of NFC, if the

transmission distance is too far, or if there is a metal
sticker or a thick case on the phone, transmission
will not be good. In some cases, NFC-equipped
phones may be unable to transmit successfully.

Press [ ] in the LG Smart Laundry&DW app for a

more detailed guide on how to use the Tag On
function.

32
8. COMPONENT TESTING INFORMATION
When Resistance (Ohm) checking the Component, be sure to turn the power off,
WARNING
and do voltage discharge sufficiently.

8-1. FILTER ASSEMBLY (LINE FILTER)

Wiring Circuit in the MAIN PWB / Wiring Diagram

diagram

C2
1 LI L2 1
CI RI
Vac 2 2 MAIN PWB
A SSE MBLY
3 3
FUSE
C3
WH1 RD1

Test
points

and

Result (3)
RD1
WH1 (3) (1)
(1)

Test Points Result

WH (1) to RD (3) 0
WH (3) to RD (1) 0

33
8-2. DOOR LOCK SWITCH ASSEMBLY

Wiring Circuit in the MAIN PWB / Wiring Diagram

diagram
MAIN PWB

Vdc

MICOM 12V
YL
1 1 2
BL
4
1

4
1
2 2 3

SOLENOID
RD

PTC
3 3 4
4 4 BK
5
3
2

3
2
NA4 Vac
Re lay Re lay AC
Common
terminal
of valve

PTC
Door switch

Function The door lock switch assembly consists of a heating PTC, a bimetal,
a protection PTC, and a solenoid. It locks the door during the wash cycle.

1. Operation for door closing

- After the system turns on, PTC heating starts up through terminals 2 and
4 authorizing the power on.
- After PTC heating starts up and before solenoid operation is driven,
force the system to the off position through CAM.
Door close
- Authorizing one impulse through terminal 3~4 (PTC & solenoid) will
make the door locked.
- Door lock is detected when switches in terminal 4~5 are set closed.
CAM rotation will forcibly clear off the connection.
The maximum, allowable number of impulse authorizations is 2.
Upon the third authorization of the impulse, the position of CAM goes
back to the door-open position.
- Authorizing the impulse occurs in 4.5 seconds upon input for max
performance and two authorization processes are allowed at most.
Normal operation period of PTC heating: 1.5 – 5 seconds.
(Defects from the development process.)

2. Operation for door opening

- With a temporary stop, door automatically opens by CAM rotations after
authorizing the impulse from the terminal, 3 ~ 4 and the power turns
off – maximum of 3 times of the authorizing period.
- Upon the fourth authorization of the impulse, the position of CAM goes
back to the door-close position.

34
Test
points

(5) (3)
(4) (2)

Result
Test Points Result Remarks
(2) to (4) 700-1500 At 77°F(25°C)
(3) to (4) 60-90 At 77°F(25°C)
(4) to (5) Infinity
(2) to (4) 120 Vac Voltage Input

35
8-3. STATOR ASSEMBLY

Wiring Circuit in the MAIN PWB / Wiring Diagram

diagram
MAIN PWB
12V
5 5
1 1 WH WH
4 4 4 4 GND
Ha 3 3 3 3
2 2 RD
Hb RD
3 3 2 2 2 2

MOTOR
BL BL Hb
4 4 1 1 1 1 Ha
GY GY
MICOM NA1NA

3 3 YL 3 3 w
2 2 BL 2 2
u
RD v
1 1 1 1

w v u
w YL
3 3
v BL
IPM 2 2
u RD
1 1
R D4 RD

Function The Direct Drive motor can be driven from stopped to maximum speed in infinite
steps in either direction.
There are 36 poles on the stator; 12 permanent magnets spaced around the rotor.
There are no brushes to wear out. Unlike a more traditional brushless motor, the
rotor surrounds the stator rather than being attached to it.

Test points
(Windings) WINDINGS

HALL SENSOR
(3)
(1)
(2)

Result Test Points Result

(Windings)
(1) to (2) 5-15
(2) to (3) 5-15
(3) to (1) 5-15

36
 The hall sensor determines the speed and direction of the motor.
It also can read that the load is off balance when the drum speed fluctuates.

Test point - Voltage Testing Hall Sensor at Stator

and

Result
(Hall
Sensor)

(2) (4)
(1) (3) (5)

If measuring voltage from the Main PCB Assembly to the Hall Sensor, use the
following steps:
1. Unplug power cord.
2. Remove rear washer panel.
3. Locate Hall sensor connector on the stator behind the rotor.
4. Place meter leads on terminals 5 to 4, white to gray.
5. Plug in power cord, close door, and press power button.
DO NOT PRESS START!
6. You should measure 10 to 15 V DC . If 10 to 15 V DC is present, control board,
white wire, and gray wire are OK! If not, follow testing output voltages on
control board in next section.

37
 7. To measure output signal voltage from the hall sensor, carefully move test
leads to terminals 1 to 4, blue and gray. Slowly rotate motor rotor by hand.
You should read a pulsing 10 VDC . If 10 V DC is measured from 1 to 4, move
lead on blue wire to red wire, terminal 2. Repeat rotating motor rotor by hand.
You should read a pulsing 10 VDC from red to gray.
8. If pulsing 10 VDC is measured from 1 to 4 and 2 to 4, hall sensor is OK! If either
test netted only 9 to 10 VDC without changing (no pulsing) the hall sensor is
likely defective. Disconnect power by unplugging washer and ohm check hall
sensor to verify failure of the hall sensor.
- Voltage Testing Hall Sensor from the Main PCB Assembly
Test Point
(2) (4)
and

Result
(Hall
Sensor)

(1) (3)
1. Unplug power cord.
2. Remove rear panel.
3. Remove washer top.
4. Remove main PCB assembly cover as shown in figure below.
5. Locate the white hall sensor 4-wire connector using wiring diagram wire colors
as your guide.
6. Plug in power cord, close door, and press the button. DO NOT PRESS START!
7. Place meter leads on White & Gray wires. You should read 10 to 15 V DC output
from the Main PCB Assembly to the Hall sensor. If no 10 to 15 V DC is
measured, the control board is defective.
8. Place meters leads on Blue to Gray. Turn motor rotor slowly by hand. You
should measure a pulsing 10 VDC . Place meter leads on Red to Gray. Turn
motor rotor slowly by hand. You should measure a pulsing 10 V DC . If both tests
measure a pulsing 10 V DC , hall sensor and harness OK. If either or both tests
measures 9 to 10 volts, but does not pulse or change, Hall sensor has failed
and must be replaced. IF zero (0) voltage is measured on either test, check red
blue wires for continuity. Repair or replace harness as needed.

Test Points Result Remarks

(1) to (2) 8-12 k
(1) to (3) 8-12 k
(1) to (4) 10-15 V DC Voltage Input
(2) to (4) 10 V DC Pulsing Signal
(3) to (4) 10 V DC Pulsing Signal

38
8-4. PUMP MOTOR ASSEMBLY

Wiring Circuit in the MAIN PWB Wiring Diagram

diagram
5V Vdc MAIN PWB
NA2 BL3
Cg
1 4 Rg 1 2 3 4 1 2 3
1 2 3 4 1 2 3
R 2 3 N B K B SB
IC Rs
MICOM SB 3 2 1
Vac
3 2 1
Cs
BK SB
BN
PCB
CONNECTOR

Pump Driving circuit

DRAIN CIRCULATION
PUMP PUMP PUMP

* Each circuits of loads in wiring diagram are all same.

Object

For Drain For Circulation

Function Two pump motors are used to drain the tub and to circulate the water / detergent solution.

Test Drain Pump Circulation Pump

points

T.P

(1) (2)
(1)(2) (1) (2)
Result Drain Pump Circulation Pump
Test Points Result Test Points Result
(1) to (2) 10-20 Ω (1) to (2) 18-30 Ω

39
8-5. INLET VALVE ASSEMBLY

40
8-6. THERMISTOR ASSEMBLY

Circuit in the MAIN PCB / Wiring Diagram

41
Result Wash Thermistor
Test Points Result Remarks
(tolerance ±5%)
(1) to (2) 39.5 k Ω At 86°F (30°C)
26.1 k Ω At 104°F (40°C)
12.1 k Ω At 140°F (60°C)
8.5 k Ω At 158°F (70°C)
3.8 k Ω At 203°F (95°C)
2.8 k Ω At 221°F (105°C)

42
9. DISASSEMBLY INSTRUCTIONS
Be sure to unplug the machine before disassembling and repairing the parts.

CONTROL PANEL

1 Unscrew 2 screws on the back of the top plate.

TOP PLATE ASSEMBLY
2 Pull the top plate backward and upward as
shown.

3 Disconnect the Display PWB assembly

connector from the cabling.
DRAWER 4 Pull out the drawer and unscrew 2 screws.

CONTROL PANEL ASSEMBLY

5 Remove one screw.

6 Lift the side the control panel assembly and
pull it out.

CONTROL PANEL ASSEMBLY

DISPLAY PWB ASSEMBLY 7 Unscrew the 8 screws from the control panel
assembly.

8 Disassemble the display PWB assembly.

9 Disconnect the NFC connector.

10 Disassemble the NFC PCB from the
PCB assembly, display

43
MAIN PWB ASSEMBLY

1 Disconnect the POWER connector and

the pressure switch assembly.
2 Remove the protective cover.

PROTECT COVER

3 Disconnect the connectors.

4 Unscrew 1 screw on the back.

5 Remove the main PWB.

44
DISPENSER ASSEMBLY

1 Disassemble the top plate assembly.

2 Pull out the drawer.

3 Push out the dispenser assembly after

unscrewing 2 screws.

DRAWER

4 Unscrew the clamp nut at the lower part of the

dispenser.

5 Disassemble the 4 connectors from the valves.

Wire Color
1 Blue Housing (YL-BK)
2 White Housing (WH-BK)
3 Blue Housing (GY-BK)
4 Red Housing (BL-BK)

6 Unscrew 2 screws from the back of the cabinet.

NOISE FILTER

1 Disassemble two (or three) connectors from

the noise filter.

2 Unscrew a screw from the top bracket.

45
CABINET COVER

1 Unscrew the 5 screws from upper of the

cabinet cover.

2 Unscrew the screw from the filter cover.

3 Put a flat ( - ) screwdriver or putty knife into the

hinge slots at the bottom of the cover and pry
it out.

4 Unscrew the screw from the lower side of the

cabinet cover.

46
 5 Open the door.

6 Disassemble the clamp assembly.

7 Tilt the cabinet cover.

8 Disconnect the door switch connector.

NOTE : When assembling the

cabinet cover, connect the door switch
connector.

9 Lift and separate the cabinet cover.

10 Disassemble the clamp assembly.

11 Disassemble the gasket.

47
 DOOR

1 Open the door.

2 Unscrew the 4 screws from the hinge.

(Use the 8mm tool.)

3 Disassemble the door upward.

DOOR LOCK SWITCH ASSEMBLY

1 Open the door and remove the gasket using

the special gasket pliers.

2 Unscrew the 2 screws.

NOTE
Reconnect the connector after replacing
the door switch assembly.

48
 PUMP

1 Disassemble the cabinet cover.

CIRCULATION 2 Separate the pump hose, the bellows, the
HOSE
circulation hose assembly from the pump
PUMP HOSE
assembly.
BELLOWS
3 Disassemble the pump assembly.

49
WHEN FOREIGN OBJECT IS STUCK BETWEEN DRUM AND TUB

1 Disassemble the cabinet cover.

2 Separate the heater from the tub.
3 Remove any foreign objects (wire, coin, etc.)
by inserting a long bar in the opening.

50
 MOTOR/DAMPER

1 Disassemble the back cover.

Rotor 2 Remove the bolt.
3 Pull out the rotor.
Bolt

1 Unscrew the 2 screws from the tub bracket.

2 Remove the 6 bolts on the stator.
3 Unplug the 2 connectors from the stator.

1 Disassemble the damper hinges from the tub

HINGE, DAMPER
and base.
DAMPER

NOTE
If you pull the dampers apart, the must be
replaced. If you do not separate them, they
can be re-used.

51
 10. EXPLODED VIEW
10-1. CABINET & CONTROL PANEL ASSEMBLY

M410

F215

A485
*Non-Skid pads G010

F210
F110
A455 A450

A102 A104 A105 A106

A110 A111
A410 A103
A150

A154
A152

A101

A141
A153

A151 A390
A131 A100

A130
A430
A140

A133

A440

A300
A310
A201

A303
A220
A200
10-2 . DRUM& TUB ASSEMBLY

K350 K360 K143 K123

K610

K411 K611

K410 K115

K141

K110
K111 K117
K140

K571 F315
F310
F465

K572
K190

F463
K570 F464 K122

K130 K516 K125

K530

K121

K510

K512
K344
K135
K340

K131 F360 K105

K349

F365

K520
F461
F145 K540
F468
11-3. DISPENSER ASSEMBLY
F323 F322

F462

F321

Inlet Valve Filter SVC

F300
COLD (BLUE) HOT (ORANGE)

F170

F160

F227
F225
F226

F329

F430

F220

F120

HOT (RED)
A275

F130
COLD (BLUE)
A276

F432
 WM3570H*A Wiring Diagram
DISPLAY PWB Power Button
N.C. DISPLAY PWB
C NC
1 2 3 4 5 6 7 8 9 10 11 7 6 5 4 3 2 1 1 2 3 4 5 6
BL OR GN OR BR BK BN RD OR YL GR
BK RD YL 3 2 1 GN
PK YL RD BK REGULATED POWER SUPPLY TEST Step 2:
2 1 BL 3 8 7 6 5 4 3 2 1 With RED LED ON / CK the following Voltages
1 2 3
8 7 6 5 4 3 2 1 WH
WH 1 2 3 BL V
OR BR
RD to OR – 12 VDC 1
1
2
2
3
3
4
4
5
5
6
6
NFC
BK RD YL
BL
V PK YL RD BK RD to YL – 5 VDC
RD1 1 2 3 4 9 8 7 6 5 4 3 2 1
1 2 3 4 9 8 7 6 5 4 3 2 1
CON 4-1
REGULATED POWER SUPPLY TEST Step 1:
* Disconnect & Reconnect Washer to Power / MAIN PWB Door (L1) (L1)
120 VAC BK to RD / RD LED OFF Monitor
* Press POWER Button / 0 VAC BK to RD / RD LED ON! Circuit
Relays
Note: Ohm check POWER Button Switch from BK to Triacs (L1) (N)
YL / Switch is Normally Closed / Press Button & Switch (N) BK YL
OPENS! X134 X71
NA3

(N)
RD4 NA1 BL1

(N)

(N)

(N)

(N)
1 2 3 4 5 6 2 3 4 1 2 63 5 4 3 1 2 3 2 1 1 2 3 4 1 2 3 4 2 1 2 1
1
1 3 4 2 5 6 2 1 3 4 3 2 1 6 5 4 3 2 1 1 3 4 2 1 3 4 2 1
3 2 1 2 2 1
BL3
WH
RD

GY
BL

WH

NA4 NA2
RD

OR
BL

YL

SB

BL (L1)

WH

RD (N)
BN
WH

BL (N)
GY

BK
BL
BL

YL

YL
BK (L1)
SB
3 1 4 2
BL 2 1 3 WH
2 3 1 4
2 1 3

O
RD
BL

WH
GY

BN
RD
BL

YL

BN (L1)

BL (N)
1 2 3 1 2 3 4 5
WH WH
1 2 3 1 2 3 4 5
WH

BL

WH 1 2 U V W

BK (L1)
1 2

55
BK (L1) BK (L1) BK (L1) GN / YL

WH

SB
V

WH WH

GY
Hb
Ha

(+)

BL RD
(-)

YL
1 2 3 BL (N) BN (L1)
NA 1 1 2 1 2 1 2
WASH 1 2 3 2 RD

BL
1 2 3

BL
Hall Sensor 1 2 1 2 1 2 1 2 1 2 3

BK (L1)

O
THERMISTOR BLEAC PRE HOT
3 Φ MOTOR MAIN VALVE
.5 to 4.5 VDC H WASH

R
Ohms Test NOISE
3 Φ Motor Ohm Tests RD (L1)

BN
Hall Sensor Testing NA CON FILTER
50KΩ to 60KΩ @ Room 5 to 15 Ohms PRESSURE OR (N)
WH to GY 10 to 15 VDC
Temperature 1 to 2 120 VAC INLET VALVES
Ohm Test SENSOR

BN
WH to BL – WASH 800Ω to 1200Ω

RD (L1)
1 to 3 8KΩ to 10KΩ BL (L1)
2 to 3 PS Voltage Tests 1 2 3
WH to RD
2.5 to 3.0 VDC 1 2 3
WH to BL BL (L1) BK (L1) WH
WH to V
WH to SB BK (L1) GN

RD
BK
BL
Frequency 26 KHZ to 23 KHZ

OR
Ohm Check WH BK
4 1 2 3

BK (L1)
20Ω to 25Ω WH 3 (N) (L1)
4 5 2
V to SB

SB
BN
1 2 3
SB 1 2 3 POWER
CORD
120 VAC / 60 HZ
NOTES
11. Wiring Diagram

Test Mode

PTO
Press & Hold SPIN SPEED & SOIL LEVEL
BN BK BK SB
Press POWER
Press START / PAUSE to cycle thru tests SOLE

PTO
Component Tests NOID
Voltage Tests with connectors installed
Ohm Tests with connectors removed
DRAIN
CIRCULATION PUMP
PUMP DOOR LOCK SWITCH
Pump Motors 120 VAC *Door Lock Solenoid 120 VAC
Ohms Test (4) OR to (3) BL by Pulse
Drain Motor BK to BN 13Ω to 17Ω
Function Test while operating; Pump Motor SB to BK 25Ω to 30Ω
Ohm Check OR to BL 700Ω to 1500Ω
*Door Switch Makes / Breaks Neutral
Press Delay Wash & Soil Level = Water Level (255 Empty-213 Flood Level) Side of Line (2) Rd to (1) BK
Press Delay Wash & Spin Speed = Motor RPM Wiring Color Legend
Press Delay Wash & Wash Temp.= Temp. Celsius BK – Black BL – Blue BN – Brown GN – Green GY – Gray
OR – Orange PK – Pink RD – Red SB – Sky Blue WH – White
V – Violet YL – Yellow