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The document discusses several types of common business information systems including electronic commerce systems, transaction processing systems, enterprise resource planning systems, management information systems, and decision support systems. It also covers specialized systems like knowledge management systems, artificial intelligence, expert systems, and virtual reality. The document outlines the key aspects and purposes of these various information systems that organizations employ.

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Honelyn
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53 views2 pages

Midterm

The document discusses several types of common business information systems including electronic commerce systems, transaction processing systems, enterprise resource planning systems, management information systems, and decision support systems. It also covers specialized systems like knowledge management systems, artificial intelligence, expert systems, and virtual reality. The document outlines the key aspects and purposes of these various information systems that organizations employ.

Uploaded by

Honelyn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Business Information Systems

• Most common types of information systems:


– Those designed for electronic and mobile commerce, transaction processing, management information,
and decision support
• Some organizations employ:
– Special-purpose systems, such as virtual reality, that not every organization uses

Electronic and Mobile Commerce


• E-commerce:
– Any business transaction executed electronically between:
• Companies (business-to-business, B2B)
• Companies and consumers (business-to-consumer, B2C)
• Consumers and other consumers (consumer-to-consumer, C2C)
• Business and the public sector
• Consumers and the public sector
• Mobile commerce (m-commerce):
– The use of mobile, wireless devices to place orders and conduct business
• E-commerce:
– Can enhance a company’s stock prices and market value
• Electronic business (e-business):
– Uses information systems and the Internet to perform all business-related tasks and functions

Enterprise Systems: Transaction Processing Systems and Enterprise Resource Planning


• Transaction:
– Any business-related exchange, such as payments to employees and sales to customers and payments
to suppliers.
• Transaction processing system (TPS):
– Organized collection of people, procedures, software, databases, and devices used to record completed
business transactions
• Enterprise resource planning:
– Set of integrated programs that manages the vital business operations for an entire multisite, global
organization

Information and Decision Support Systems


• Management information system (MIS):
– Organized collection of people, procedures, software, databases, and devices that provides routine
information to managers and decision makers
• Decision support system (DSS):
– Organized collection of people, procedures, software, databases, and devices that support problem-
specific decision making
– Can include:
• A collection of models used to support a decision maker or user (model base)
• A collection of facts and information to assist in decision making (database)
• Systems and procedures (user interface or dialogue manager) that help decision makers and
other users interact with the DSS
Specialized Business Information Systems: Knowledge Management, Artificial Intelligence, Expert Systems, and Virtual
Reality
• Knowledge management systems (KMSs):
– Organized collection of people, procedures, software, databases, and devices to:
• Create, store, share, and use the organization’s knowledge and experience
• Artificial intelligence (AI):
– Computer system takes on characteristics of human intelligence
• Expert systems:
– Give computer ability to make suggestions and function like an expert in a particular field
• Virtual reality and multimedia:
– Virtual reality:
• Simulation of a real or imagined environment that can be experienced visually in three
dimensions
– Multimedia:
• Can include photos and images, the manipulation of sound, and special 3D effects

Systems Development
• Systems development:
– The activity of creating or modifying existing business systems
• Outsourcing:
– Allows a company to focus on what it does best and delegate other functions to companies with
expertise in systems development

Systems Design, Implementation, and Maintenance and Review


• Systems design:
– Determines how new system will work to meet business needs defined during systems analysis
• Systems implementation:
– Acquiring various system components defined in design step, assembling them, and putting the new
system into operation
• Systems maintenance and review:
– Checks and modifies the system so that it continues to meet changing business needs

Organizations and Information Systems


• Organization:
– Formal collection of people and other resources established to accomplish a set of goals
– A system
– Constantly uses money, people, materials, machines and other equipment, data, information, and
decisions

Organizational Culture and Change


• Culture:
– Set of major understandings and assumptions shared by a group
• Organizational culture:
– Major understandings and assumptions
– Influences information systems
• Organizational change:
– How organizations plan for, implement, and handle change

User Satisfaction and Technology Acceptance


• Technology acceptance model (TAM):
– Specifies the factors that can lead to better attitudes about the information system
• Technology diffusion:
– Measure of how widely technology is spread throughout an organization
• Technology infusion:
– Extent to which technology is deeply integrated into an area or department

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