Problem Statement

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Problem Statement:

Background:

The Fashion Channel (TFC) was a successful cable TV network which focused solely on
fashion and was one of the most widely available niche networks. Till 2006, TFC was the
market leader in the fashion network segment. However, in 2006, following the footsteps of
TFC by taking note of its success, other networks like CNN and Lifetime began to add
fashion- specific content to their line-ups. These channels are now growing and taking away a
lot of ad buys from TFC with their increasing popularity among different viewer segments
particularly younger females to Lifetime and males to CNN. With a decrease in its ad revenue
and a threat to its market share, TFC now had to develop a modern brand strategy to support
TFC’s continued growth. Dana Wheeler, senior vice president of marketing, had been chosen
to develop marketing and brand-building programs for which she had 3 strategy options to
present to the senior management.

1. Broad, multi segment approach: Appealing to a multi-clusters of Fashionistas,


Planners & Shoppers, and Situationalists
2. Single Segment Approach: Focused on appealing to Fashionistas
3. Two segment approach: targeting the Fashionistas and Shoppers/Planners.

Short term problems:

1. How will TFC defend its market share with new entrants CNN and Lifetime to the
fashion program network?
2. How would TFC increase its viewer rating which is comparatively lower than the
ratings of its competitors CNN and Lifetime?
3. How would TFC attract more advertisers to compensate for the loss of revenue of ad
buys due to CNN and Lifetime?

Long term problems:

1. How would TFC differentiate itself from its competitors and gain a competitive
advantage to help target and expand to larger viewer segments?

Causes of the problem:

TFC throughout its lifetime had not segmented and targeted any viewers. Instead, it followed
its theme of “Fashion for everyone”. TFC believed its marketing messages should appeal to a
broader audience and not just to a certain segment. This strategy worked out fine for TFC till
2006 because it was one of the most widely available niche networks with no competitors.
However, with increasing competition this strategy is bound to fail as the competitors would
take over a large percentage of TFC’s market share with their consumer segmentation and
target viewer specific strategies.

Being a niche network, TFC appealed to a lower number of households and was at the lower
end of the industry range. It had less number of viewers despite its large network availability.
TFC had avid viewers in the age group 35 – 54 years as opposed to the 18 – 34 years age
group which the advertisers tend to target and pay premium CPM for. With increase in the
number of networks, advertisers now have an option of choosing between the channels based
on their target audience and the channel ratings.

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