Standard

Operating Meralco Meralco (Expired) PANELCO I PANELCO III Davao Light & Power Co. BENECO NORWD BATELEC II Sta. Lucia Water Amayi Water Solutions
Procedure

• Original or Photocopy of Current or Green Bill

• Original SOA * BCPF with SOA printed form rover (pre-req) • Bayad Center • Bayad Center
Payment Form (BCPF) • Current Statement of Account
Valid Documents Payment Form • Bayad Center Payment with Original SOA, (SOA)
• Original or Photocopy of Overdue or Red Bill with Bayad Center (BCPF) with or Form (BCPF) WITH • Bayad Center Payment Form Bayad Center form or SOA
to Process Payment Form without Original Original SOA Order of Payment Form with current SOA
or Reonnection Notice
SOA Form
• Bill Duplicate / Rebilling • Bayad Center Payment Form (BCPF)

• Overdue payments are

• 6 days after due • Disconnection Field • On or before due accepted up to • On or before • Overdue payments are NOT • Accepts payments for active and
Expiration date Order (DFO) • On or before expiration date • Accepts overdue accounts date only Disconnection Date. expiration date accepted. disconnected accounts.

• Cash (Philippine currency only)

• Accepts cash or check Accepts cash or check

• Full payment only • Cash payments only payments • Full, partial or overpayment payments
• Cash payments only • • Cash (Philippine currency only)
Exact payments only are • Check
Mode of accepted. • Only exact payments are  Local clearing checks
Payment • Under and over accepted. Over and under  Local Manager’s / Cashier’s check
payment are NOT allowed.  Single check for single bill
payments are not
accepted.  Single check for multiple bills
(provided the check amount tallies with
the amount of the bills being paid)
• Full payment only
• Cash or check only • Single check for single bill only

• Accepts single check payment for

multiple bills • Exact payments only • Accepts partial or overpayment

• Davao Light & Power Co. • Batangas II Electric

• Pangasinan III Electric • Benguet Electric Cooperative, Inc.
• Manila Electric Company Cooperative Cooperative, Inc.
o AMAYI WATER SOLUTIONS, INC.
o AMAYI WATER SOLUTIONS
Check Payable To n/a • Davao Light & Power Company n/a • BATELEC II n/a o AMAYI WATER
o AMAYI
o AWSI
• Davao Light
• MERALCO • PANELCO III • BENECO • Batangas II Electric
• DLPC Coop. ● Batelec 2

Stubs/Copy of
Payment Forms • File stubs for 1 year; seek Territory Manager's approval before disposing stubs

Reports
• Accepts individual or corporate accounts
• Meter Number is required IF • Combination of cash and check • Accepts single
• Do not accept • May accept SOA with the Account Number is not • Allows multiple payments in a day check payment for
SOA with previous unpaid bill but available for single bill, NOT allowed multiple bills
previous unpaid without DFO (present • For any concerns,
bill previous SOA upon • Payments with BIR Form 2306 or 2307: please advise the
payment) customer to call
BATELEC II at (043)
Advise the customer to submit the forms to Davao Light Head • Duplicate payments 312-2080 or (043) 756-
• Allows duplicate
are not allowed. NOTE: Advance Payment
Office – Billing and Collection Department, 163 C. Bangoy Sr. transactions 6337 • Full, partial and overpayments are
Street, Davao City • Deletion is not regarding discount scheme accepted.
• Please ensure that the • Statement of Account (SOA) allowed • A Service Fee indicated at the back portion of
information stated by the printed from rover (pre-requisite (SF) of Php5.00 per bill Sta. Lucia’s statement of account • Accepts payments for active and
Others • Always check the Due Date, Additional customer using the Generic for the acceptance of payments, will be charged to the will be applicable if consumer disconnected accounts.
• Government agencies or top 20,000 corporations: • Deletion is NOT • Combination of cash and check
Information Box, Barcode and Black-list Form tallies with the data to be as reference when entering the customer. This fee is pays at Sta. Lucia Waterworks
Number (2nd to the last digit of the found on the SOA. payment details) allowed payment is NOT allowed.
payable in cash only. Office directly. *No
Meralco Reference Number) Confirm with the customer if it is a government agency or should Payment for the SF is service fee will be collected for • Duplicate transaction is allowed.
ask the customer if the company belongs to the top 20,000 reflected in the machine every transaction.
corporations validation..
• Additional • Additional Service
Service Fee (SF) of Fee (SF) of Php 5.00
• Blacklist number for checks is 1 per SOA / bill
Php 5.00 per SOA /
• Additional Service Fee (SF) of • Additional Service Fee (SF) of • If there are concerns, the teller should advise the customer to bill
Php 5.00 per SOA / bill Php 5.00 per SOA / bill proceed to the nearest Davao Light Business Center or call 082-
• Validate on the back of the SOA 229-3572

Page 1
Standard Operating Visayan Electric Company San Jose Water District
Procedure ILECO (VECO) MWCOM Maynilad MARWADIS Meycauayan Water District Laguna AAA Water SJDMWD E-Prime Sta. Maria Water District
• Original SOA
• Photocopy of SOA • SOA
Valid Documents to Original SOA/Photocopy of • Bayad Center
• Original SOA • Bayad Center Payment Form
Process SOA with BC payment form • Manila Water Payment Form • Bayad Center Payment Form • Bayad Center Payment Form (BCPF) (BCPF) WITH Original SOA
• Bayad Center Payment Form (BCPF) Payment Form (BCPF)
(BCPF) WITH Original SOA • Re-printed
• Bayad Center Payment Form (BCPF)
• Overdue payments are not • Accepts current or overdue • Accepts disconnected accounts, • Accepts disconnected • On or before • Accepts overdue /
Expiration allowed accounts
reconnection payments and
accounts expiration date
4 days after due date disconnected 1 day after due date • On or before expiration date • 2 days before grace period
promissory note accounts
• Accepts partial or overpayment
• Cash only
• Accepts combination of cash and check
• Accepts cash OR check only
• Accepts single check payment for multiple bills
• Cash and Full payments only
Mode of Payment Cash and full pyment ONLY. • Accepts single check payment • Multiple checks in 1 bill • Accepts • Accepts Full or overpayment
for single bill only (maximum of 5 checks) overpayment and if
only • Do not • Full payment only
• Exact payments only partial as long as not • Full payments only accept Disconnection notice /
n/a • Partial or overpayments are lower than current
• Allows multiple payments in a • Payment should not be less than amount to be paid Reminder notice
not allowed
day P20.00

• Manila Water Company Inc. • Maynilad Water Services,

Visayan Electric Company Inc.
• Manila Water Company
• Manila Water Co.
Check Payable To n/a Visayan Electric Co. • Maynilad Water n/a n/a n/a n/a n/a n/a
• Manila Water
• MWCI • MAYNILAD
VECO
• MWC • MWSI
Stubs/Copy of • File stubs for 1 year; seek Territory Manager's approval before disposing stubs
Payment Forms
Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report
• E-Prime Acount Number
• SOA marked “For Identifier:
• The following payment • Overdue payments are not Disconnection” cannot be
transactions are allowed allowed
accepted • Primewater South = 0
• Bill with “Arrears”
can be accepted as
• Duplicate payments are • Payments with BIR Form 2306 long as the amount to • Accept all types of payments
be paid is equal to the • Primewater North = 1 such as the Bill Amount,
NOT allowed. or 2307
“Total • For any concerns, • Current Residential and Arrears, Meter
• Overdue payments are • NO payment should be please advise
• Government Agencies or Top Amount Before Due processed if the SOA stated an Commercial Bills can be Maintenance Fee, Meter Cost
NOT accepted. For multiple checks per bill: Date” as stated in the customer to call accepted • First Peak (Iloilo) = 2 and Fittings and Other charges
20,000 Corporations
• A Service Fee (SF) of 1.customer to fill up BCPF for SOA.
amount in the “ARREARS” Laguna AAA Water stipulated in the Statement
Php5.00 per bill will be succeeding payments portion, greater than zero (0). Corporation at (049) • First Peak (Cebu) = 3 of Account.
Others n.a Kindly advise the customer to 837-2105 What's WB
charged to the customer. 2.enter each check as
This fee is payable in cash separate payment. pay at Meycauayan Water’s Bill type (it stands as • First Peak (Cagayan de Oro)
• Teller should advise the 3.double-posting error message box Office Water Bill in the drop • Duplicate transaction is NOT =4
only. Payment for the SF is
reflected in the machine customer to down list of payment allowed • Planet, Plus, MET &
submit the forms to VECO Full category Northstar Cable = 7
validation. Service Center – Billing and
Collection • Additional Service • Optimum Bank, Carissa
Department, 3rd Level SM City, Fee (SF) of Php 5.00 Homes & RMG Account = 8
Cebu per SOA / bill • Additional service fee of • Additional Service Fee (SF) • Additional Service Fee (SF)
P5.00 per SOA / bill of Php 5.00 per SOA / bill of Php 5.00 per SOA / bill
• Golden Haven = 9

Page 2
 Standard Operating RACITEL Bayan Digitel PLDT Innove Piltel PLDT Clark PLDT
Procedure Telecom, Inc. Maratel, Inc. Subic Telecom
• Original SOA
Valid Documents to • Photocopy of SOA
Process
• Bayad Center Payment Form (BCPF)
Expiration • Accepts disconnected accounts • Accept only until date of Account disconnection
• Accepts partial or overpayment

• Accepts single check payment for multiple bills

Mode of Payment
• Accepts combination of • Cash only
cash and check • Accepts combination
• Accepts combination of cash and check • Accepts credit card of cash and check
payments

• Innove Communications,
• Digital Telecommunication • Philippine Long Distance Inc. • Pilipino Telephone
• Bayan Telecommunications, Inc.
o RACITELCOM, INC. Phil., Inc. Telephone Company Corporation
Check Payable To o RACITELCOM n/a n/a n/a
• Innove Handyphone
• PLDT Co. • Innove Solutions
• BAYANTEL • DIGITEL • Piltel
• PLDT • INNOVE
Stubs/Copy of Payment • File stubs for 1 year; seek Territory Manager's approval before disposing stubs
Forms
Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report
• Bill types:
• Use front page of SOA for validation • Allows multiple payments in a day

• Product Types:
• Landline Encode 3 digit area
• Telephone number can be found at the second code + phone no. (e.g. 2-
page of the SOA • Allows multiple payments
6356321 --> 002-6356321) • Encoded under PLDT module
in a day • Accepts local and
• G Net - internet service regional clearing
• Duplicate payments are checks
allowed. • Bill amount less than P399 can be accepted (Full
• A Service Fee (SF) of only)
Php8.00 per bill will be
Others charged to the customer. • myDSL (internet) Encode
This fee is payable in cash any 3-digit area code + area • Globelines - landline
only. Payment for the SF code + phone no. in SOA (e.g. service
is reflected in the • Minimum amount of P399 can be accepted if bill 20-71381 --> 002-2071381)
machine validation. amount is greater than P399

• If system prompts for

"expired bill," change Due • Additional Service Fee (SF) of Php 7.00 per SOA / bill
Date to Current Date
• If Bayad Center Form is used, minimum payment • GlobeQuest - internet
of P399 is required service
• Additional Service Fee (SF)
•Bayan Wireless Transactions are encoded in ABS-
of Php 7.00 per SOA / bill
CBN module
•In the absence of the landline no. use 412-1212

Page 3
 PAG-IBIG SMS
Standard Operating Globe Suncellular Smart Pag-Ibig Fund (FOR HOUSING Pilipinas Teleserv (NSO) Philhealth SSS NHMFC
Procedure LOAN)

• Original SOA • Original SSS Forms

Valid Documents to
Process • Photocopy of SOA • Photocopy of SSS Forms

• Bayad Center Payment Form (BCPF) • Printed form from SSS website

• Succeeding month (Loan)

• On or Before the Last day of the
Expiration • Accepts disconnected accounts Overdue payment is not allowed • No expiration quarter
•Refer to the Payment deadline Table

• Bayad Center Payment Form

• Accepts partial or overpayment • Cash only (BCPF) WITH Mortgage Bank
Receipt or Notice of Amortization
• Accepts combination of or Borrower's ID card (pre-
Mode of Payment cash and check • Cash requisite)
• Accepts credit card • Accepts combination of cash and check • Accepts exact or overpayments
• Full payments only • Full or advance payment only
payments
• Accepts single check payment for multiple bills/ accepts credit card
payment
• GLOBE • Smart
• Digitel Mobile Philippines,
Inc. Communications,
• Globe Telecom, Inc. Inc.
● Check IMPORTANT NOTE:
Check Payable To  During Phase I of implementation, only cash n/a n/a n/a
• Globe Handyphone • Digitel Mobile Philippines payments will be accepted. Check will be accepted
on the second phase of implementation. Wait for
• SMART the advisory from CBCI before accepting check
• Globe Solutions • Suncellular payments.

Stubs/Copy of Payment
Forms • File stubs for 1 year; seek Territory Manager's approval before disposing stubs • Accepts full or overpayment

Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report
• Multiple payments per
• Payment amount should be within the contribution customer is allowed
• Advance or multiple payments table
• Bill Types: per member are accepted
• Payments for the • Payment should be greater than P520.00 (OFW)
following documents are
- Mobile Phone • The following are NOT allowed: accepted:
• Payment must be at least for one • Payment should be greater than 110 (self-employed,
• Allows multiple payments in a day quarter voluntary, fishermen, farmers)
Underpayment
- Smart Gold
Birth Certificate • Bill types:
• Only payments from individually
- Addict Mobile Duplicate payments Marriage Certificate paying / self-employed / voluntary Contributions
members can be accepted
Overdue payments Death Certificate Short-Term Loans
- Broadband
Internet • There are 3 types of Loan
Deletion Real Estate Loans Payment:
• Product Type: • Payments for past quarters are
not accepted
Certificate of No Marriage
(CENOMAR) Note: Contribution Amount
Others • If system prompts for -SmartBro • Payments should be greater than or equal to Folio I: Account #'s length is 11
"expired bill," change Due PLDT My Bro the Total Amount Due digits, always starts in 6
Date to Current Date • For Self-employed, voluntary, farmers, fishermen >
110.00
• In case there are system
rejection, kindly advise the
customer to proceed to the • For OFW > 520.00
-Smart WiFi Folio II: Acount #'s length is 7
fill up the Bayad • Encoded under NSO nearest Philhealth Business Office digits, always starts in 0, 1, 2, 3
Center or call 637-9999 Note:
• A Service Fee (SF) of Php7.00 per bill will be Helpline module
-Red Mobile charged to the customer Transaction Form
(BCTF) specify 1. Do not accept employer payments
reference number PEA: Acount #'s length is 7 digits,
HandyPhone - cellular and other details always starts in 5
• PHP 600.00 for Non-Professional 2. We do not accept retroactive payments
service of housing loan and PHP 900.00 for Professional
account indicated per quarter 3. Advance payments is alllowed
● No Cash and Check combination in the SMS. • Payments for CMP & AAD are
• Encoded under • No other suppoprting not acceptable
Suncellular module documents needed, as long
as all the required data are
provided • Additional Service Fee (SF) of • Submit stubs to CBCI the following week (Real Estate
Php 8.00 per SOA / bill Loan) • A Service Fee (SF) of Php8.00
will be charged to the customer

Page 4
 Standard Operating Asian Vision Cable Cablelink Destiny Cable Pilipino Cable Skycable Skycable Affiliates Sky Bundle Sun Vision
Procedure Cable
• Current Original SOA • Original SOA
• Photocopy of SOA use BCP • SOA with Destiny • Photocopy of SOA
Valid Documents to • Original SOA Cable, Inc. or Global
Cable, Inc. headers • ZPDee Internet Printout (2
Process
• Bayad Center Payment Form copies)
(BCPF) with SMS billing
• Bayad Center Payment Form (BCPF)
• Accepts overdue accounts • Accepts Notice of Disconnection, disconnected accounts and
Expiration • On or before expiration date • Accepts disconnected accounts
installation payments
• Accepts disconnected accounts
• Accepts disconnected accounts
• Cash only • Accepts partial or overpayment
• Cash only
Mode of Payment • Accepts combination of cash and check • Accepts *full payment
• Full payments only • Cash only combination of only
• Accepts single check payment for multiple bills cash and check

• Cablelink & Holdings • Central CATV • SKYCABLE

Check Payable To n/a Corp. - PQ • Sky Cable • Pilipino Cable Corporation • SKYCABLE n/a n/a
• SKYCABLE
• CABLELINK • SKYCABLE CORPORATION CORPORATION

Stubs/Copy of Payment • File stubs for 1 year; seek Territory Manager's approval before disposing stubs
Forms
Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report
• Affiliates: • Payment should not be • Affiliates: • Other Product:
• Allows local, regional personal, manager's or
Batangas CATV, Inc. less than P430.00 cashier's checks (except for GMA or CAMANAVA / Cavite Cable Corp. • Sky Voice
Rizal) Wireless
Aclan Cable Network, Inc. • Allows double payments Suburban Cable Network
Excelite CATV Batangas, Inc. in a day • Allows regional • List of PCC Affiliates: • Area code: 01 • Area code : 01
clearing checks
JM Cable Network, Inc. • Franchised areas: • FICATAV - Laoag (01), Agoo (03), Dagupan (04), HM Laguna CATV
Colorview CATV, Inc. Urdaneta (05) JMY Advantage
Subic CATV, Inc • PCC - Baguio (02), Naga (06), GMA or Isla Cable
Camanava/Rizal (07), Iloilo (10), Bacolod (11),
Wesky Cablt Networks, Inc. Discovery Cable Inc.
Las Piñas (001); Dumaguete (12), Tagum (14), Gensan (15),
Others Northwest Cable, Inc. Parañaque (002); Zamboanga (16) Lipa Cable Inc.
Muntinlupa (003); Bacoor
Quezon CATV, Inc. (004); Taguig (005); Imus Where do we see ZPDee sky
(006); Pasay (007); Pasig • Account numbers affliate or sky cable??? (Its Brightmoon Cable Network
(008); Pateros (010); • Central CATV - Sta. Rosa/Bacoor & Pilipino Cable indicated on the SOA• For ZPDee
start with 4, 5, 6, 7, 8, Corp - San Pedro/Rosario or Calabarzon (08)
Tayabas Resources Ventures Corp. Manila (011 & 012); acounts, validate two copies of • Encoded
and 9 Encode under
Quezon City (013, 014, 015 Skycable module (put a Internet Printouts. Retain second Cepsil Cable under Skycable
& 016); Marikina (017); San check or tick Desitny copy as stub ---how? By using module
Click (internet) Juan (022); Mandaluyong carbon?? By re-printing the HM Meycauayan
Cable) • Davao Cable World, Inc. / SCS - Davao (13)
(024) validation (ALT+P) before
accepting new transaction Tarlac Cable Television
• Additional service fee of P8.00 Network, Inc.
per SOA / bill • Pacific CATV / Mactan Cable / Cebu Cable /
Bisaya Cable / Moonsat Cable (09) Satellite Cable TV, Inc.
Page 5
 Standard Operating
Procedure Ace Insurance Asianlife General Philippine Life Cocolife Eternal Plans FLT Prime Fortune Gen Manulife Manuplan
• Original SOA • Original of Billing Notice • Installment • Premium Invoice (P1)
• Original or Photocopy of: due notice
• Photocopy of SOA • Insurance Certificate (P2) • Original Biling Notice
• Photocopy of Billing Notice • Original SOA (Pre-
Valid Documents to • Payment Form n/a • Premium Notice • Aid Certificate (P3) requisite for the
• Re-print acceptance of payments)
Process • First Premium Payment • Enrollment Form (P4) from
• Philippine Life's Letter • Reprinted Billing Notice • Original Biling Memo
• Renewal of Policy newspapers & magazines
• Photocopy
• Bayad Center Payment Form (BCPF) • Bayad Center Payment Form (BCPF)

• 60 days after
Expiration • 31 days after due date • Accepts overdue accounts • 31 Days after due date due date • Account expiration • 30 days after due date 60 days after due date

• Accepts partial or overpayment • Cash only • Full payments only • Accepts partial or overpayment
Mode of Payment • Accepts combination of cash and check • Accepts combination of cash and check
• Accepts full or overpayments • Cash only
• Accepts single check payment for multiple bills • Accepts single check payment for multiple bills

• Insurance Company of • Asianlife & General • Philippine Life Financial • Manulife Financial
North America Assurance Corporation Assurance Corporation • First Lepanto-Taisho Prime • Manulife Philippines Plans, Inc.
• Eternal Plans,
Check Payable To N/A
Inc.
N/A
• Asianlife General • Philippine Life • Manulife Financial
• ACE Insurance • FLTP • MANUPLAN
• ALGA • MANULIFE
Stubs/Copy of Payment • File stubs for 1 year; seek Territory Manager's approval before disposing stubs
Forms
Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report

• No other supporting documents • Overpayment for Product 1

needed as long as all the required data only • Allows multiple payments per bill
• Premium Notice or are provided.
Philippine Life's Letter is a • Allows
regional clearing • Payment should not be less • Don't accept:
pre-requisite when • Policy and Bill Numbers
accepting payments, as checks than P500.00 for product 1 only. as shown in the SOA
reference when entering
the payment details • If the billing notice indicates both the • Automatic Premium Mode Change
Premium Amount Due and the Loan • Product types: Ensure that the document
(APMC) Notice
• Billing Notice or Letter is Interest Amount Due, customer may opt presented is a
not to pay the latter. But payments for MANUPLAN bill.
• Tellers should ask the NOT a pre-requisite for 1: General Payment Collection Company name under the
the Loan Interest Amount Due ONLY
Others customer for a contact payment processing,
should NOT be accepted. Thus, only the
• Product types:
Manulife logo should be
number for check payments provided all the needed
information is provided Premium Amount Due indicated, exact 2: Axi Safe "Manulife Financial Plans,
or over payments, may be accepted. • Automatic Premium Loan (APL) Inc." Payment Reference #
Life 3: Fire Cash Aid Notice shld be 10 digits.

• Multiple payments per bill Cremation 4: Ads Promo Collection • Inception Date - "Term"
are allowed portion on the SOA
Pension
• If customer is using the Generic Form, • Franchisee offers product 2 &
any amount can be accepted, provided 3 to customer
E-Pension • Submit stubs of P1 and P2 to • Dollar Manulife Philippines Policy
the required data are supplied.
CBCI
Education
Page 6
Standard Operating MANULIFE CHINA BANK LIFE ASSURANCE
Procedure CORPORATION (MCBLife) Sunlife of Canada Phils. Sunlife Financial Plans Paramount Insurance Fortune Care Maxicare MedAsia PHILIPPINE PRUDENTIAL LIFE
* Bayad Center payment form (BCPF) • Original or Photocopy of the ff: • Original or photocopy:
• Premium notice • Premium Notice • Current Original SOA
· Statement of Account (Original, Photocopied or • Reminder notice • Reminder Notice
Reprinted)
• Anniversary notice • Lapsed Billing Notice
• Current Original SOA
Valid Documents to • Bayad Center Payment Form (BCPF) with • Notice of Installment Due
one of the ff: • Uncollected Non-Covered Charges (UNTC) with Bayad Center Payment • Bayad Center FULLY ACCOMPLISHED Bayad Center
Process • Bayad Center Payment Form Form (BCPF) Payment Form • Bayad Center Payment Form
Transaction Form ( Polocy Notification form
• Variable Life Insurance Anniversary (BCPF) with one of the ff: (BCPF) but with SOA (BCPF)
may or may not be presented)
Statement
• ETI Notice Letter
• Annex A-1 Plan Specifications
• Premium Confirmation Notice

• RPU Notification Letter • Bayad Center Payment Form (BCPF)

• Plan Anniversary Statement
• Premium Advance Notification Letter
· Payments with Current and Overdue Billing Notices are
accepted regardless of due date • Accepts
Expiration • Accepts overdue accounts disconnected • Accepts overdue accounts overdue payments are accepted
accounts
· Cash (Philippine currency only) • Accepts partial or overpayment • Full payments only when using SOA or UNTC. • Overdue payments is • Accepts partial or • Accepts cash or check • Accepts cash or check
· Check allowed if BCPF is used (up to 31 days) overpayment
• Accepts combination of cash and check • Cash or Check only
· Combination of Cash and Check • Accepts combination of cash and check
Mode of Payment • Any amount greater than zero • Any amount greater than zero (0) can be
(0) can be accepted. There is no accepted. There is no minimum amount
· Multiple Bills in One Check- provided that all Bills are minimum amount required. required.
• Accepts single check payment for multiple bills
acceptable according to the Biller’s guidelines and the check
amount tallies with the total amount of the bills being paid.
• Sun Life Financial
• Sony Life Insurance (Phils.) Corp. 1. PHILIPPINE PRUDENTIAL LIFE
• Sun Life of Canada Philippines, Inc.
INSURANCE CO. INC.
• Sun Life Financial Plans, Inc. • Maxicare • MedAsia
• Sun Life / Sunlife • Fortune Medicare, Inc. Healthcare 2. PHILIPPINE PRUDENTIAL LIFE INSURANCE
• Sony Life Insurance Corporation Corporation

• Sun Life Inc. 3. PHILIPPINE PRUDENTIAL LIFE INS.

• Sun Life Financial Plans
n/a • Sun Life Financial Inc. • Sony Insurance 4. PHILIPPINE PRUDENTIAL LIFE
• SLOCPI • Sony Life Insurance 5. PHIL. PRUDENTIAL LIFE
• Sun Life Plans
Check Payable To • Sun Life Assurance • Sony Life Corp.
• MedAsia Phils.
• Sony Life Philippines
• Sony Life Insurance Corp.
• Sun Life Insurance • Sony Life • Fortune Care • Maxicare
• Sun Life
• Sun Life of Canada Inc.
• Sony Life Insurance Philippines
• Sun Life of Canada • Sunlife • MedAsia Healthcare System
Paramount Life and General Phils.
• SLFPI Insurance Corporation
• Sun Life Assurance Company of Canada
• Sunlife Inc. PLGIC
Stubs/Copy of • File stubs for 1 year; seek Territory Manager's approval before disposing stubs
Payment Forms
Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report
· Exact, Over and Under payments are accepted. • Allows regional personal, manager's or cashier's checks • Plan Types:
• SOAs must have the following billing notice headers:
· Multiple payments per customer can be accepted. • The following payments are not allowed: • Health Secure Plan 1 no service fee will be collected
• Allows regional
· No Minimum Amount required. • Post-dated checks 1. SOA clearing checks • Health Secure Plan 2
· The following types of payment are not allowed • Checks issued by rural banks 2. Membership Fee Due Notice • Health Secure Plan 3
-Out of Town checks • Product Types: • Billing Notice or SOA is NOT a 3. Renewal Notice • Health Secure Plan 4
pre-requisite for the acceptance
Others -Post Dated checks Traditonal Life - policy no. starts with any no. Pension Plan - policy no. starts with of payment as long as all the • Dental Privilege Plan
except "08" "P" needed data are properly • Since UNTC and Renewal Notice do not have a duplicate or detachable
-Stale Checks provided. portion, advise customer to fill-up the generic form, for validation purposes. • ER Privilege
Ask customer to fill -up all required payment details/information needed • Contact Maxicare
-Dividend checks Variable Universal Life - policy no. starts Educational Plan - policy no. starts at 751-8533 or 889- • MED Access
with "08" with "E" 6294 local 605
-Checks payable to “Cash” • Overpayments and underpayments are accepted but not less than P50.00 • Multiple payments per
when using generic form ONLY. customer are allowed.
-US Dollar checks or other foreign checks
Page 7
Standard Operating Global Dominion
Procedure Philamlife Prulife UK SunLife Grepa Ads Libre, Inc. Financing, Inc. ABS-CBN Interactive, Inc.
• Original or photocopy:
• Original Premium Billing Notice
• Premium Notice
Valid Documents to
Process
• Special Premium Receipt
• Billing Notice • Premium Reminder Notice
• Bayad Center Payment Form (BCPF)

Expiration • 30 days after due date • 31 days after due date • 31 days after due date • Accepts overdue payments • no expiration for e-Pins loading

• Full payment only • Accepts partial or overpayment

• Full payments only
Mode of Payment • Accepts combination of cash and check
• Accepts single check payment for multiple bills • Cash only
• Philippine American
Life and General • Pru Life UK
Check Payable To Insurance • Sunlife Grepa n/a • Ads Libre, Inc.
• PHILAMLIFE • Pru Life
Stubs/Copy of
Payment Forms • File stubs for 1 year; seek Territory Manager's approval before disposing stubs

Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report

• Overdue payments can be

accepted until 31 days after due • Allows multiple • Accepts payments for selling
• Official Receipt will be • Accepts payments per bill e-Pins for the following
mailed to customer by date
local/regional clearing products:
Philamlife checks & regional
manager's / cashier's • No minimum amount
• Premium Notice and Premium required TFC Viewing Cards
Reminder Notice have barcodes, checks
which contain the Policy Number, Amped Games
Others • Payment will be n/a
credited on the date Policy holder, Due Date and Amount • For any loan related PBB Voting Cards
premium was paid & concerns, advise
customer to call • Denominations:
not on the date OR was • Pru Life has a check digit
prepared validation for the Policy Number • Partial payments Annapolis Credit
Management and TFCNow: 200, 350
should not be less
• If check payment, indicate the than P150.00 Services Inc. at 636-0604; Amped: 20, 50, 100,
• Accepts photocopy of date it was issued 636-4600 or 638-2824 300, 500.
Biling Notice
• Accepts Local or Regional checks PBB Voting: 75
Page 8
 Standard Operating Fame & Fortune Caelum Developers, Inc. Asialink Finance EasyTrip (On- EasyTrip (Batch) Caritas Financial Plan, Caritas Health Magnificat Ventures Cebu Pacific
Procedure Corporation Line) Inc. Shield, Inc. Corporation
Valid Documents to
Process • Bayad Center Payment Form (BCPF)

• Accepts disconnected • Accepts overdue • Accepts overdue

Expiration • No expiration • No expiration • Before expiry date only
accounts accounts payments

• Accepts partial or
overpayment • Accepts partial or overpayment
• Cash only • Cash only • Cash only
• Accepts combination of • Accepts Cash or
• Accepts combination of cash and check
Mode of Payment cash and check • Cash only Check payments

• Full payments only • Accepts single check • Full payments only • Full payments only
• Accepts single check payment for multiple bills
payment for multiple bills

• Magnificat Ventures
Corporation
Check Payable To n/a • Caelum Developers, Inc. n/a n/a n/a • Caritas Health Shield, Inc. n/a
• Magnificat Ventures
Corp.
Stubs/Copy of Payment
• File stubs for 1 year; seek Territory Manager's approval before disposing stubs
Forms
Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report

• Deleting or editing of
• Multiple Payments per • Customer should know transactions is NOT allowed
customer shall be
their document number
treated as separate categorized as: • Re-load amount must NOT be
transactions less than Php500.00 WHAT'S THE • Expiry Date is the first six (6) digits
DIFFERENCE BETWEEN ON-LINE • Policy numbers of the Reloc Number with
AND BATCH??? Previously not all • Policy numbers begin with C. P, E or “dd/mm/yy” format
• No minimum
Bayad Center sites have internet begin with F. The first R. The first letter of amount required
connectivity. Now all sites are letter of the Policy the Policy Number
required to have an internet Number will serve as will serve as the
RA - Reserved Application connection so that's why we have the identifier as to identifier as to what
• SDA or Customer two kinds of payment acceptance • Multiple payments per Reloc
• No other suppoprting what product type it product type it Number are NOT allowed
documents needed, as Information Card is belongs to or in which belongs to or in
Others long as all the required NOT a pre-requisite module the payment which module the
data are provided for the acceptance will be entered. payment will be
of payment entered.
PA - Purchase Agreement
• A Service Fee (SF) of Php12.00 • For booking-related concerns
per transaction will be charged to such as invalid Reloc number,
the customer POWER POINT SAY • Allows multiple please advise customer to contact
SF IS ONLY P10??? SF for Batch payments per bill Cebu Air, Inc.’s Call Center at 7020-
• Remind the customer
to double-check the • Payment should not be mode (Bayad Center site w/no 888 or proceed to their nearest
address that they wrote less than P500.00 internet connection) is for P10.00 • Current, updated, delinquent, lapsed and sales office
on the BCPF. overdue accounts can be accepted.

Page 9
Standard Operating Equicom Savings Bank RCBC Bankard EDC KRDC FADC Eternal Gardens UNICEF World Vision AUB Loan Payment AUB Remittance
Procedure Memorial Park Collection Payout
• Child Sponsorship
• Original SOA Pledge Update Form • One (1) valid ID
Valid Documents to • Donation Form n/a with picture
Process • Photocopy of SOA • Reply Coupon
• Bayad Center Payment Form (BCPF) • Bayad Center Payment Form (BCPF)
Expiration • Accepts overdue • Accepts disconnected • On or before due date only • No expiration • No expiration • Accepts overdue
accounts accounts accounts

• Accepts partial or overpayment • Accepts full or overpayment • Full payments only • Accepts partial or overpayment

Mode of Payment
• Accepts combination of • Cash or check only • Accepts combination of cash and check • Cash payment only
cash and check
• Accepts single check payment for multiple bills
• Extraordinary • Kaiser Realty • Eternal Gardens • World Vision
Development Corp. • First Advance • United Nations
Development Memorial Park Children's Fund Development
Check Payable To • Equicom Savings Bank • Bankard • Extraordinary Dev't. Corporation Development Corporation Foundation n/a n/a
Corp. Corporation
• EDC • Kaiser Dev't Corp. • EGMPC • UNICEF • WORLD VISION
Stubs/Copy of
Payment Forms • File stubs for 1 year; seek Territory Manager's approval before disposing stubs

Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report
• Allows multiple • Customers can pay The following transactions can be
payments in a day the ff. amounts: processed:
• Allows regional • Donation forms are
clearing checks pre-numbered for • Show Remittance
monitoring purposes. Monthly: P450.00 Detail • Loan Inquiry and
• Do not accept dollar Payment
payments • Inquire Tag as
Completed
Quarterly: P1,350.00 • Loan Payment
Incquiry
• Ask customer to • May accept • Pay-outs shall be
• Single check payment write account payment using released in full only.
Others for multiple bills is not number/unique n/a NO PARTIAL PICK-UP
allowed number at the back FADC Payment
Card. of funds.What's
of check. this? For Activated
• SOA is not a pre- • Do not accept • Keep all donation Bayad Center
“Notice” letters Semi-annually: Remittance only
requisite for the forms, including P2,700.00
acceptance of payment cancelled ones. • Multiple payments
per Reference
Number are allowed
• Only a maximum
amount of
Php50,000.00 per
Annually: P5,400.00 transaction per day
is allowed
Page 10
Standard Operating Superferry (on hold; do not accept payment) Manila Memorial Park & Cemetery, Inc. Liberty Telecoms, Inc. (WI-TRIBE) ONE MERALCO HAPPY WELL AEON PHILIPPINES
Procedure FOUNDATION MANAGEMENT
•Original Monthly Billing Statement (MBS)
• The following must be provided:
•Collection Notice:

• Transaction date Final Notice before cancellation

• Reservation number Notice for Forfeiture

• Amount Expired Terms Notice

• CurrentStatement of Bayad Center Form (BCPF) (Letter of

Valid Documents to • Bayad Center Payment Form • Bayad Center Account (SOA) OR fully Notification and or installment plan
Expired Terms Notice (2nd Notice) Payment Form (BCPF)
Process (BCPF) accomplishedBayad payment scheme may or not be
• Complete name of Paree, Requesting Party or Center transaction form presented)
Customer/Passenger
Notice of Unpaid Split Down Payment

Notice of Reversion to Installment Terms

Final Notice
• Contact Number (Landline or Mobile)
Notice of Cancellation

• Bayad Center Payment Form (BCPF) • Bayad Center Payment Form (BCPF)
● accepts overdue until
Expiration • Expiry date • 30 days after due date • Accepts overdue payments disconnection date • Accepts overdue payments
• Accepts exact, partial or overpayment Cash and Check Cash Only
• Full payments only
Mode of Payment • Accepts single check payment for multiple bills. Payments should be exact Cash and Check
over and under payments are allowed
• Cash only • Accepts combination fo cash & check for single bills (NOT allowed for multiple
bills)
• Liberty Broadcasting Network,
Inc. ● One Meralco
• Manila Memorial Park & Cemetery Foundation Inc. Happy Well
• Liberty Broadcasting
Check Payable To n/a Management and n/a
• LBNI ● One Meralco Collection Services, Inc.
• Manila Memorial Foundation
• Liberty
Stubs/Copy of
Payment Forms • File stubs for 1 year; seek Territory Manager's approval before disposing stubs

Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report
• Advise customer the following after the transaction:
• Accepts local/regional clearing checks & No Pass On Fee a service fee of Php 15.00 will be collected
• Keep the validated stub, they need to present this regional manager's/cashier's checks • Allows multiple payments in a
upon claiming of ticket day ● No Service Fee

< any amount maybe accepted

• They may only claim ticket in the Corporate Office ● The following are
located at the pier of departure (in Manila - Pier 15) • Do NOT accept Recession Letter accepted:
Others
• Passenger must be the one to claim the ticket and > exact payments
should bring a valid ID • SOA is not a pre-requisite when > overpayments < deletion and voiding are allowed
processing or accepting of
payment > duplicate payments
• A P75 service fee will be charged in the Corporate > multiple bills in one
Office upon confirmation per ticket (note: Passengers • There is no minimum amount to be accepted. check
are initially informed on this through SuperFerry.) Amount must atleast be greater than zero.
● underpayment are
NOT allowed
• SuperFerry's Customer Hotline - 528-7000
Page 11
 ●BDO ●HSBC ●METROBANK ●UNIONBANK
Standard Operating Zest Air Air Asia CTPL (Encashment) CTPL (Replenishment) GETZ BROS. ADAMSON UNIVERSITY ●Citybank ●Securitybank ●Standard
Procedure Chartered and UCPB VIA MEGALINK
· CurrentStatement of Account (SOA)
(Original
· / photocopy
Certificate of /Enrollment
fax copy) (original /
photocopy
payment form./ fax copy)
Please refer to guidelines
• Bayad Center Payment Form below in filing the BCPF:
All payment transactions All payment transactions for AIR (BCPF) with 2 valid IDs with *Bayad Center Payment Form o BILLER = Adamson University
Valid Documents to for AIR ASIA/Xest Air, ASIA, using the Generic Payment picture • Bayad Center Payment Form with Reference number and Bayad Center Payment Form (BCPF) Original
Process using the Generic Form with valid (BCPF) sales invoice number o Account Number = Student Number SOA not required
Payment Form with valid o Amount Due = Amount to be Paid
• SMS message indicating the o Due Date = N/A
encashment reference number o SOA No. and Statement Date = N/A

Overdue payments are Overdue payments are accepted up • Payments will be accepted
Expiration accepted up to to Disconnection Date. regardless of due date. · Overdue payments are accepted. · Overdue payments are accepted.
Disconnection Date.

Cash only Cash only · Cash (Philippine currency only)

*Cash and/or Check
Exact Payments ONLY • Cash only
Exact Payments ONLY (NO Partial or · Cash (Philippine currency only) - exact,
Mode of Payment (NO Partial or • Exact, under (partial) ·· Check Payment
Combination of Cash and Check partial or overpayment is allowed
Overpayments) Overpayments) and over payments are
• Replenishments of any peso denomination are accepted. Payment
Payments must be in multiples of P1.00 accepted.

o GETZ BROS. PHILIPPINES INC

o GETZ BROS. PHILIPPINES § ADAMSON UNIVERSITY
o GETZ BROS. PHILS. § ADAMSON-OZANAMEDUCATIONAL
Check Payable To n/a n/a n/a n/a o GETZ BROS. n/a
INSTITUTION, INC.
o GBPI

Stubs/Copy of Payment
Forms • File stubs for 1 year; seek Territory Manager's approval before disposing stubs

Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report
Exact payments only are · Payment should be greater than zero
Under and over
accepted. Exact payments only are accepted. • Confirm identity of customer through the picture in the valid
Under and over payments are not IDs presented
payments are not accepted. · Over and under payments are allowed. < duplicate transaction is not allowed
Duplicate payments are
accepted. · Duplicate payments are allowed.
Overdue payments are Duplicate
not allowed.
payments are not allowed.
Overdue payments are accepted up • Have the customer sign in front of the Payment Form and back
accepted up to to Disconnection Date. portion of the payment form that will be retained by Bayad · · Payments
Overdueforpayments areone
more than accepted.
(1) bill per < deletion is not allowed
Disconnection
Deletion Date.
is not allowed. Deletion is not allowed. Center and compare signature with the one in the IDs one (1) check are allowed.
* One transaction must consist
of only one reference number. · Multiple check payments per one (1)
* One transaction may contain bill are allowed.
Others Generic Payment Form one up to four invoice
Generic Payment Form (available at • Ensure the Bayad Center has • Remind customer to send numbers.
(available at the Bayad the Bayad Center counter), which enough cash on hand prior to generated RRN to the CTPL
Center counter), which * Always encode the actual
SHOULD be
SHOULD be confirming the payout Access number date indicated in the check not NOTE: For combination payments using cash < exact, partial or over payment is allowed
the transaction date. and check on one (1) student number,
transactions will be processed separately.
Complete all cash payment transactions first
followed by check payments.
• Account types: No service fee will be collected
• Payout amount must be drawn
from the daily cash collections GA - General Agent ● under and over payments are allowed
FL - Frontliner
Page 12
 Standard Operating Batangas Electric Cooperative, Inc. (BATELEC 1) Goodhands Water Specialists BP Waterworks HC Consumer Finance Philippines, Inc. CTBC BANK (PHILIPPINES) CIGNAL TV ALBAY POWER
Procedure (Home Credit) CORP.

• CurrentStatement of Account
• CurrentStatement of Account (SOA), Customer Ledger • CurrentStatement of Account (SOA), (SOA), Customer Ledger and • CurrentStatement of Account • CurrentStatement of • CurrentStatement of
Valid Documents to and Payment Request FormWITHfully accomplishedBayad Customer Ledger and Payment Request Payment Request FormWITHfully (SOA)WITH fully accomplishedBayad • Bayad Center Payment Account (SOA) OR fully Account (SOA) OR fully
Process Center payment form FormWITHfully accomplishedBayad Center accomplishedBayad Center payment Center transaction form Form (BCPF) accomplishedBayad Center accomplishedBayad Center
payment form form transaction form transaction form

• Overdue payments are accepted until • Overdue payments are accepted • Overdue payments are • Overdue payments are ● Overdue /expired /
Expiration · Overdue payments are not allowed • Overdue payments are accepted disconnected payments are
disconnection date. until disconnection date accepted accepted
accepted

• Cash (Philippine currency only) • Cash (Philippine • Cash and Check

Mode of Payment · Cash (Philippine currency only) ·  Cash (Philippine currency only) • Cash (Philippine currency only) currency only) ● Cash ● Check
● combination of cash and
· Overpayments and underpayments arenot allowed · Check ·         Check check
Checks payable to n/a o Check payable to GOODHANDS WATER o    Check payable to BP n/a n/a ○ CIGNAL TV, INC. and Energy Corporation,
SPECIALISTS, INC. WATERWORKS, INC. ○ CIGNAL TV ○ CIGNAL Albay Power and Energy
Stubs/Copy of Payment • File stubs for 1 year; seek Territory Manager's approval before disposing stubs
Forms
• Overpayments are accepted
Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report

● Payment should be greater

than zero

• Exact payments are

● Any amount provided by the acceptedONLY
• Multiple bills per one check is accepted customer maybe accepted • Overpayments are
NOTaccepted
• Exact payments are accepted • Underpayment are NOT
• Overpayments are accepted • Exact payments are accepted ● Over, Partial and Duplicate accepted
· Duplicate payments are notallowed • Underpayment are not accepted • Underpayment are not accepted • Overdue payments are accepted payments are allowed • Duplicate payments are
• Overdue payments are accepted • Duplicate payments are accepted NOT accepted
· No Service Fee (SF) will be collected from ● No Service Fee will be • Multiple check payments
Others the customer. • Duplicate payments are accepted until disconnection date. • A Service Fee (SF) of Php20.00 per bill Over, Partial and Duplicate collected
• Duplicate payments are accepted will be charged to the customer.This fee is payments are allowed per bill are NOT accepted
• Multiple bills per one check is payable in cash only. Payment for the SF
accepted is reflected in the machine validation.
• No Service Fee
● Deletion and voiding of
• No Service Fee transactons prior to upload to
• Exact payments are accepted billers is allowed
● combination of
cash and check should be
processed seperately ● for disconnected accounts ,
reconnection fees and
request will be processed at
APEC branches only
Page 13
Standard Operating Subic Water & Sewerage Co., Inc. Loyola Plans Consolidated, Inc., Asian College Silang Water District Dragonpay Finaswide APEC Schools Sterling
Procedure Bank of Asia

Valid Documents to •Current Statement of Account (original/photocopy)

Process •Bayad Center Payment Form BCTF Current Statement of Account with BCPF

•Overdue Payments are accepted Overdue Payments are not Overdue Payments are Overdue Payments are Overdue Payments are accepted
Expiration upto 3 days before the Overdue Payments are accepted Overdue Payments are accepted n/a
disconnection date allowed accepted accepted

Cash
•Cash and Check
Check
Mode of Payment Cash only Cash only
•Combination of cash and check Combination of cash
and check
Asian College of Science &
~ Subic Water ~ Subic Water & Technology Foundation, Inc. / Asian ●APEC Schools
Checks payable to Sewerage Co., Inc. Loyola Plans Consolidated, Inc. College of Science & technology / N/A N/A N/A ●Affordable Private Sterling Bank of Asia
Asian College / Asian College A Education Center
/ACSAT
Stubs/Copy of
Payment Forms • File stubs for 1 year; seek Territory Manager's approval before disposing stubs

Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report

• Required for 1 year of filing:

Collection Summary Report
Optional: User Report,
Accepted: exact payments, over Accepted: exact payments, over Merchants Report
payments, multiple bills per one No pass on fee payments, multiple bills per one
check, duplicate payments check, duplicate payments Accepted: Accepted:
Accepted: ●Payments
greater than or equal
Accepted: Current month bill to 50.00 ● Exact Payments ● Exact Payments Accepted: Exact payments,
Others Exacts Payments only ● Over payments ● Over payments ● Over payments overpayments,
Duplicate Payments, overdue
● Under payments accounts,
No pass on fee ● Under payments partial and underpayments
Not accepted: Under payments, are accepted as long ● Under payments ●Multiple bills per one
multiple checks per bill Accepted: exact payments, over ●Multiple payments check
payments, multiple bills per one as more than or
Not accepted: Duplicate equaL TO 50.00 ● Duplicate payments ● Duplicate payments
check, duplicate payments transaction, Over,partial and
under payments, overdue Not Accepted:
A service fee of Php 5.00 per bill accounts Duplicate payments No Service Fee ● Partial payment A service fee of Php 14.00 per
No deletion or transaction will be collected to
will be collected to the customer voiding transactions Deletion is not allowed No Service Fee the customer
Deletion is not allowed
Page 14
 Standard
Operating Philhealth Kasambahay Contributions Meralco (Prepaid)
Procedure

Valid Documents •BCPF Bayad Center

to Process •Statement of Premium Account (SPA) Transaction Form

Expiration Payments are made on monthly basis

CASH
Mode of
Payment CASH Exact Payment
Only
Checks payable
to n/a n/a
Stubs/Copy of
Payment Forms • File stubs for 1 year; seek Territory Manager's approval before disposing stubs

Reports • Required for 1 year of filing: Collection Summary Report Optional: User Report, Merchants Report

Service Fee: P 8.00 Service Fee:

Payments payor type : Private Sector P5.00
Others •Exact Payments only Deletion or
editing is not
•No check payment. allowed
•Can accept duplicate payments