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Replacing DPE SP I/O Module for Block

Topic
VNX 7600 Procedures
Selections
VNX7600 Activity Type: Hardware Replacements
Disk Processor Enclosure (DPE): SP I/O Module Block

Generated: 2:25 PM > November 20, 2019

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Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be the property of their respective owners.

Publication Date: November, 2019

EMC Confidential Information version: 7.0.6.21

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 Contents
Preliminary Activity Tasks ...................................................................................................3
Read, understand, and perform these tasks.................................................................................................3

Replacing a DPE SP Ultraflex I/O Module for Block ..........................................................4

Summary of tasks for replacing an I/O module........................................................................................4
Task 1: Diagnosing faulted storage system hardware components..............................................5
Task 2: Running the Verify Storage System wizard......................................................................6
Task 3: Shut down power to the VNX SP .....................................................................................6
Task 4: Disconnecting cables from an I/O module........................................................................6
Task 5: Removing a faulted I/O module........................................................................................6
Task 6: Unpacking a part ..............................................................................................................8
Task 7: Installing an I/O module....................................................................................................8
Task 8: Connecting cables to the replacement I/O module ..........................................................8
Task 9: Restore power to the VNX for block SP ...........................................................................8
Task 10: Verifying the operation of a new or replacement part with Unisphere..............................9
Task 11: Running the Verify Storage System wizard......................................................................9

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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. [ ] Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you
need to be aware of before performing this activity. Read, understand, and when necessary perform
any tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

489302: CAUTION: D@RE in use on VNX2

If you are using Data At Rest Encryption (D@RE) on your VNX2 array, perform a Keystore Backup
prior to the NDU and store the backup image on a host system: Unisphere > System > System
Management > Backup Keystore file

488877: Data unavailable during a controlled reboot while running Rel 33 P155
In Rel 33 P155 during a controlled reboot, an issue maybe encountered where a lun(or luns) may not
accept I/O for 50+ seconds during the trespass process. There is a strong probability that this issue
will be impactful when upgrading from Rel 33 P155 to any later release of code. Dell EMC strongly
recommend to installs KB488877-01.01.5.001-armada64_free.ndu (available on support.emc.com)
prior to attempting an install of any VNX OE version when upgrading from Rel 33 P155.

301857: Do not perform SP reboot or VNX OE NDU connected to VPLEX

Do not perform a VNX OE NDU on any VNX Storage Processors connected to a VPLEX running any
VPLEX GeoSynchrony version. Do not perform a proactive Storage Processor reboot on any VNX
Storage Processors connected to a VPLEX running any VPLEX GeoSynchrony version.
Refer to ETA 182792, ETA 193541, and ETA 197315

302035: VNX2 Block deduplication issue

Block deduplication feature in VNX2 arrays running Block 05.33.000.5.051 with VMware ESX servers
or Microsoft Windows 2012 Server may lose access to a set of deduplication enabled LUNs.

2. [ ] This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.
VNX Top Service Topics

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Replacing a DPE SP Ultraflex I/O Module for Block

CAUTION: Never remove a powered on I/O module, whether faulted or functional, from its slot in
the storage processor. You must first prepare the storage processor for the removal of the I/O
module. Removing a powered on I/O module initiates an immediate reboot of the storage
processor, causing data unavailability and likely data loss. During this procedure you will be
directed to power down the SP associated with the broken component. Take the appropriate steps
to ensure that your system can sustain the power down on one of the two system storage
processors (fault alerts, CallHomes, I/O failover, etc). This procedure will guide you through only
the necessary steps to power down the SP.

CAUTION: On a system with Data at Rest Encryption enabled, take care that you follow this
standard procedure when replacing system hardware. Improperly removing system hardware can
cause data to be inaccessible.

When you add or replace a SAS UltraFlex I/O module on a VNX with encryption activated, you
must refer to the Security Configuration Guide for VNX (P/N 300-015-128) for detailed information
required actions following this standard procedure. Search the PDF document Security
Configuration Guide for VNX for SAS Ultraflex I/O module and review the information that appears

I have provided this information below:

IMPORTANT: Always replace an I/O module with one that is the exact same type. Verify the type by
reading the label on the I/O module handle.
Due to Data at Rest Encryption you must perform the following after an I/O module replacement: When
you add or replace a SAS UltraFlex I/O module to a VNX with encryption activated, you must perform an
additional manual reboot of the affected Storage Processor once the replacement process is completed.
Use either Unisphere or the VNX OE for Block CLI command: naviseccli -h -user -password -
scope rebootSP. This command reboots the SP to which the IP_address refers.

Summary of tasks for replacing an I/O module

To replace an I/O module in a storage processor you must complete the tasks below in the order in which
they appear. This document provides instructions for completing each task.

Note: Do not completely remove assembly- or enclosure-level hardware from the system or rack unless
specifically directed. Figures in this procedure depict hardware completely removed to increase their
clarity.

For additional details on the locations of orderable parts, and their part number labels, refer to the parts
location guide for your specific VNX model. EMC posts and maintains parts location guides online on the

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Related Documents section of https://mydocs.emc.com/VNX. On the Related Documents page, under the
VNX Hardware Parts heading, click on the desired guide.

1. Disabling notifications.
2. Identify the faulted I/O module.
3. Shut down the SP assembly with the faulted I/O module.
4. Remove the faulted I/O module.
5. Install the replacement I/O module.
6. Reboot the SP assembly with the replacement I/O module.
7. Verify the operation of the replacement I/O module.
8. Checking system for faulted hardware.
9. Enabling notifications.
10. Return failed part.

Task 1: Diagnosing faulted storage system hardware components

Use this procedure to log in to EMC® Unisphere™ and check for any faulted hardware components in the
storage system.

1. [ ] Start Unisphere for the storage system by entering the storage processor IP address in a
browser window.
2. [ ] In the system drop-down list on the menu bar, select the system in which you may have a faulted
hardware component.
3. [ ] Select System > Hardware > Storage Hardware.
4. [ ] Check for any faulted storage hardware components.

Locate a storage processor I/O module

Locate the faulted I/O module using the descriptions that follow.

Figure 1 Location and naming of DPE I/O modules

The disk processor enclosure (DPE) in your VNX system contains ten I/O module slots, five I/O module
slots per storage processor.
The System > Hardware > Storage Hardware page in Unisphere refers to the I/O module slot on the A-
side of the DPE as I/O module Slot A0 through Slot A4, and the I/O module slots on the B-side of the
DPE as I/O module Slot B0 through Slot B4.

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Task 2: Running the Verify Storage System wizard
Use the Verify Storage System wizard to perform a health check on the storage system.

1. [ ] Start the Unisphere Service Manager by doing either one of the following:
 Click the Unisphere Service Manager icon on your desktop
 Select Start > All Programs or Start > Programs, then select EMC > Unisphere Service
Manager > Unisphere Service Manager
 From the System screen in Unisphere, click Launch USM in the right-hand taskbar located under
Service Tasks
2. [ ] Log in to your system.
3. [ ] From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Task 3: Shut down power to the VNX SP

Complete the following steps to shut down power to the SP related to the faulted component:

1. [ ] Shut down power to the Storage Processor to which the faulted component is related:

Note: This command is intended to shutdown the SP related to the faulted component. Use the IP
address of the peer SP not related to the faulted component.
For example, if the faulted component was in SPA, use the IP address of SPB when issuing the
shutdownpeerSP command.

naviseccli -h <SP_IP_address> -user <name> -password <password> -scope 0

shutdownpeerSP
2. [ ] Verify that the SP related to the faulted component has been shut down by testing the IP address
of the powered down Storage Processor:
ping <SP_IP_address>

Task 4: Disconnecting cables from an I/O module

1. [ ] Disconnect the cables from the I/O module.
2. [ ] If the cables are not already labeled, label them clearly for reconnecting them later.

Task 5: Removing a faulted I/O module

Identify the faulted I/O module by the amber status LED on its handle.

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 Figure 2 Amber I/O module status LED

1. [ ] Pull the trigger mechanism on the I/O module handle to release it.
2. [ ] Gently pull the module from the chassis.

Figure 3 Removing an I/O module

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Task 6: Unpacking a part
1. [ ] Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which you are
installing the part.
2. [ ] Unpack the part and place it on a static-free surface.
3. [ ] If the part is a replacement for a faulted part, save the packing material to return the faulted part.

Task 7: Installing an I/O module

1. [ ] Align the module with the empty slot and carefully push the module into the slot.
2. [ ] When the I/O module appears seated, push and release the small button on the handle.
 If the button remains in, the module is fully seated.
 If the button springs back, gently push the module further into the chassis, then push it again.
 If the button still does not rest flush with its handle, remove the module and repeat steps 1 and 2.

Figure 4 Installing an I/O module

Task 8: Connecting cables to the replacement I/O module

Attach the cables to the replacement I/O module in the exact same locations (ports) that they were
attached in the faulted I/O module.

Task 9: Restore power to the VNX for block SP

1. [ ] Run the following naviseccli command to restore power to the SP:
naviseccli -h <IP address> -user <name> -password <password> -scope 0
rebootpeerSP

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 Note: This command will reboot the SP you powered down earlier. Use the IP address of the SP not
currently powered down.

2. [ ] Verify that power has been restored to the SP.

Verify SP LEDs
Before you continue, verify that the Storage Processor fault LED is unlit and its power LED is steady
green. (SP power and fault LEDs)

Figure 5 SP power and fault LEDs

Depending on your configuration, this step will take approximately 30 to 60 minutes to complete. Be
patient while the SP performs configuration changes during the reboot. Some systems will require longer
boot times than others while these configuration changes occur. Do not continue until the SP fault LED is
off and the power LED is green.

Note: After verifying the power up of the SP, restore the LUNs, which were previously trespassed to the
peer SP, back to the target SP that underwent the maintenance activity.

Task 10: Verifying the operation of a new or replacement part with Unisphere
1. [ ] Start EMC® Unisphere for the storage system by entering the IP address in a browser window.
2. [ ] In the system drop-down list on the menu bar, select the system in which you installed or
replaced the part.
3. [ ] Select System > Hardware > Storage Hardware.
4. [ ] Expand the enclosure in which you installed or replaced the part, and navigate to the part.
5. [ ] Verify that the part is in the enclosure and that it is not faulted.

Task 11: Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.

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 1. [ ] Start the Unisphere Service Manager by doing either one of the following:
 Click the Unisphere Service Manager icon on your desktop
 Select Start > All Programs or Start > Programs, then select EMC > Unisphere Service
Manager > Unisphere Service Manager
 From the System screen in Unisphere, click Launch USM in the right-hand taskbar located under
Service Tasks
2. [ ] Log in to your system.
3. [ ] From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

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