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Mindmap CRM

CRM helps companies manage customer interactions and data across departments. It aims to organize relationships, automate processes, and synchronize information. Key goals include finding new customers, increasing satisfaction, streamlining processes, and reducing costs through integrated technology that supports sales, marketing, customer service and management.

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Marie Schlehlein
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553 views1 page

Mindmap CRM

CRM helps companies manage customer interactions and data across departments. It aims to organize relationships, automate processes, and synchronize information. Key goals include finding new customers, increasing satisfaction, streamlining processes, and reducing costs through integrated technology that supports sales, marketing, customer service and management.

Uploaded by

Marie Schlehlein
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customers

Managing company's
Clients
interaction

Salesperson

Organize

Technology Automate
Top Management
Commitment and What
Support Synchronize

Define and Find, attract & win new


Communicate CRM customers
Strategy

Customer satisfaction
Inter-Departmental Success factors
Integration
Maximize business
Goals
efficiency
Skillful Staff

Simplify marketing and


Manage IT Structure sales processes

Customer Involvement Reduce costs

CRM
Marketing Helps to build strong
relationship with
customers
Sales Configuration

Sales
helps salesperson to
Sales pipeline have an overlook over
their clients

Support Incidents
Streamlines business
Areas of CRM solutions
processes

Service
standardizes and
Knowledge base automates sales,
marketing and service
Software processes
Partner
Relevance
Personalized Product
Analytics
Configuration

Shorter Sales Cycle

Customer
Segmentation

Social Media Marketing

Optimum Utilization Of
Communication
Channels

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