1 Wright Family PDF
1 Wright Family PDF
1 Wright Family PDF
Within the nursing of families, assessment skills have become more and more sophisticated.
However, our ability to intervene in relation to the family problems that are identified has lagged
behind. There is growing awareness that it is time to attend to what we do that helps heal family
suffering. This article reports on the interventions that one group of families identified and described
as making a difference that matters in living with a chronic condition. These families experienced
difficulty managing a member's chronic condition and sought assistance in an outpatient nursing
clinic. The interventions were illuminated through a grounded theory study designed to explore both
the process and outcomes of family nursing interventions. From the family perspective, the
intervention process involved two stages (a) creating the circumstances for change and (b) moving
beyond and overcoming problems. Examples are given of specific interventions that families found
useful within the intervention process.
INTRODUCTION
The most rewarding aspect of the nursing of families is to observe families healing from
emotional and/or physical suffering. This healing can occur through families' own efforts or in
collaboration with nurses. When healing occurs in collaboration with nurses, it is because families
and nurses coevolve useful solutions to particular health problems. Nursing's contribution to this
collaborative process is knowledgeable and competent nursing practice with families. This is
accomplished through the therapeutic offering of effective and useful interventions.
Only recently have nurses begun to engage in critical dialogue about nursing interventions in
general. The identification of family nursing interventions is even more rare. However, collaborative
nursing practice invites the question "Which interventions are most useful for families suffering a
chronic condition?" If we are to improve our therapeutic practice with families, it is essential that we
become more knowledgeable about what interventions families find most useful and that we
address the question of how nurses become competent in the offering of those interventions.
Toward this end, we first will present our perspective regarding nursing interventions in general and
then discuss family nursing interventions. Next we will describe a recent study that examined the
process and outcomes of family nursing interventions within the context of a particular family
nursing practice. Then we offer thought-provoking ideas and comments from families regarding
what they believed were the nursing interventions that made a difference in their emotional and
physical healing. We conclude with suggestions of how nurses can learn the family nursing
interventions that families claim are so valuable.
Many terms have been used to describe the treatment aspect of nursing practice, such as
intervention, treatment, therapeutics, action, and activity (Bulechek & McCloskey, 1992b). How-
ever, we concur with Bulechek and McCloske’s preference for the term intervention. The work of
Bulechek and McCloskey (1992a, 1992b) shows the most rigorous efforts to develop a
standardized language for nursing interventions to date.
Wright and Bell (1990) propose the following definition of a nursing intervention: any action or
response of the nurse, which includes the nurse's overt therapeutic actions, that occur in the
context of a nurse-client relationship to affect individual, family, or community functioning for which
nurses are accountable (p. 3). An important aspect of this definition is the recognition of the
interactional or relational aspect of interventions, that is, interventions are only actualized in a
relationship (Wright & Leahey, 1994a, 1994b). Interventions are the responses of the nurse that are
invited by the responses of the family that in turn are invited by the responses of the nurse (Wright
& Leahey, 1994a, 1994b).
Nursing interventions are intended to influence change; however, one can never predict the
specific outcome in advance (Wright & Levac, 1992). To be effective, there must be a "fit" between
the intervention offered by the nurse and the psychobiological-spiritual structure of the client/family
(Wright & Leahey, 1994a, 1994b; Wright & Levac, 1992). It follows that when the fit is absent there
is no effect. However, even when the intervention is effective in eliciting change, the outcome may
not be what was intended by the nurse. In other words, the intervention does not determine the
outcome. Instead, it is the psycho-biological-spiritual structure of the client/family that determines
both the fit of the intervention for the family and, when there is a fit, the family's response. This
implies that nurses cannot and do not make change happen; rather, change coevolves in the
context of a therapeutic relationship between a nurse and a client/family as interventions are
offered that fit with the psycho-biological-spiritual structure of the client/ family (Wright & Levac,
1992). However, it has been the tendency of some nurse clinicians and researchers to predict the
outcome in advance of the intervention and thus fall into the trap of becoming invested in a
particular response, without regard for the unique structure of the individual or family (Wright & Bell,
1994). In contrast, we have found mat being curious about what interventions are useful, and what
outcomes occur, has led us to believe that it is possible to predict the direction of change but it is
seldom that we can predict the particular response.
The senior author conducted a study about families, illness, and intervention to explore both the
process and outcomes of nursing interventions offered to families who were experiencing
difficulties with a member's chronic condition. Detailed descriptions were elicited from families of
their perceptions about which interventions were effective in alleviating their emotional and/or
physical suffering. The families had no trouble identifying specific interventions that both set the
stage for and enabled the process of therapeutic change, which subsequently led to healing.
Five Caucasian families joined the study. All of the families were traditional in structure, that is,
they consisted of two parents who were joined by marriage and had children. In three families, a
child (the children varied in age from preschool to adolescent to young adult) was diagnosed with
the focal chronic condition; in one family, the woman/wife/mother experienced the chronic condition
and in one family the man/husband/father experienced the chronic condition. The focal chronic
conditions were ankylosing spondylitis, chronic fatigue syndrome, depression, diabetes, myocardial
infarction, panic attacks, and tetralogy of fallot.
Grounded theory methodology guided the research process. The data were collected over an
approximately 2-year period and comprised (in chronological order) demographic information in the
form of genograms that were constructed during the
first therapeutic session, videotapes of the therapeutic sessions (12 in total), outcome studies in
which the families evaluated the service they had received and commented on its influence over
time (four in total), transcriptions of the research conversations with the families (nine in total), and
field notes. Thus the data were collected from family members in interaction. This researcher was
not involved in any of the therapeutic family sessions.
Constant comparative analysis proceeded concurrently with data collection and resulted in the
elaboration of a four-stage mid-range theory that revolves around the women's (wives/ mothers)
relationships with the "family member" called chronic illness. The first stage chronicles the evolution
of overwhelming illness burden for these women that leads to precarious life balance. The second
stage captures a process of women falling down and falling apart that occurs after an illness-
related loss, which leads to help seeking. The third stage deals with the therapeutic change
process between nurses and families and with the family nursing interventions that enabled the
women to move from burden to balance. The fourth stage addresses the women's evolving
relationship with self that was commenced in the therapeutic process and that continues as illness
is put in its place. Although the theory revolves around the women's pivotal position in the
relationship with chronic illness, it is a systemic theory accounting for the relationships and interac-
tion of all involved family members.
This article focuses on the third stage of the theory: the therapeutic change process and the
nursing interventions that the five families discussed as making a difference that mattered when
living with a chronic condition.
The practice theories and models. Two foundational models have been used within the FNU,
namely, the Calgary Family Assessment Model and the Calgary Family Intervention Model (Wright
& Leahey, 1994a, 1994b). The advanced practice theory and model that has evolved in the FNU
over 12 years is a clinical approach that emphasizes beliefs and has come to be known as
Systemic Belief Therapy (Wright, Watson, & Bell, 1994). The usefulness of focusing on beliefs has
been described in several articles documenting the clinical work at the Family Nursing Unit with
families experiencing emotional and/or physical suffering. In particular, the approach has proven
effective for families experiencing hypertension (Duhamel, Watson, & Wright, 1994); family violence
(Robinson, Wright, & Watson, 1994); osteophytes and chronic pain (Watson, Bell, & Wright, 1992);
cancer (Wright & Nagy, 1993); epilepsy (Wright & Simpson, 1991); angina (Wright & Watson,
1988); and suicide (Watson & Lee, 1993).
The most significant prevailing assumption of this practice model is that individuals and/or
families who present with difficulties in relation to illness hold beliefs about their problems that
either act to constrain or facilitate problem solving. Therefore, this therapeutic approach focuses on
identifying, challenging, and/or altering families' constraining beliefs and, at the same time,
coevolving more facilitative beliefs. Through this process, family and individual strengths and
resources are drawn forth with increased options to discover or uncover solutions.
The setting. Within the FNU, each family benefits from a clinical nursing team approach. The
family is interviewed by a nurse who may be a graduate student or a faculty member. The interview
is observed via a one-way mirror by the clinical nursing team. This team comprises a supervising
faculty member and graduate students who participate in the therapeutic
process via a telephone intercom with the interviewer (Wright et al., 1990). From time to time, the
supervisor telephones questions or suggestions to the interviewer (Wright, 1994). In addition, each
therapeutic session is videotaped.
The families identified interventions within two stages of the therapeutic change process that they
thought were critical to healing. These two stages have been named creating the circumstances for
change and moving beyond and overcoming problems. The stages and interventions are
summarized in Table 1.
Physically bringing the family together offered the opportunity to engage in new and different
conversations that had the potential of bridging family members' sense of isolation. Peter, one of
the fathers, was particularly clear about this aspect of bringing the family together.
Ya, that was a problem too because there wasn't any family discussions [at home]. There wasn't any
time that we all sat down. And [the FNU] was a perfect forum for that, you know. It really was
because it was a time we set apart, we said, you know, we're going to go there and we're talking. . . .
We had committed ourselves that we were going to meet at this time and talk about this.
In this study, bringing the family together specifically offered the women in these families relief
from the isolation that arose when they carried the burden of managing a member's chronic
condition. As Samantha (another woman in the study) remarked, "I was feeling on my own [with
the problem]." The women were enabled to request family support and, at the same time, family
members were able to be supportive in meaningful ways. Involving all family members effectively
challenged the belief that the problem in question was the woman's problem and that it was her
responsibility to solve it. Each family member had a role to play. This altered the families'
organization around the problem and opened space for change.
The FNU provided the context in which family members could commit to coming together to talk
about difficulties. Bringing the family together was critical whether the problem was initially labeled
by the family as a "family" problem or an "individual/family member" problem. According to these
five families, bridging the physical distance that had arisen between family members when they
were unable to solve their difficulties decreased emotional distance and was a fundamental piece
of solving the illness problem. Jill reflected that "I think what it helped us believe was that we
weren't really falling apart."
The second intervention that was integral to creating the circumstances for change was
establishing a therapeutic relationship between the nurse and the family. In this regard, the families
emphasized the development of comfort and trust. Not surprisingly, comfort with the setting and the
process hinged on thorough and ongoing explanation as well as on access to persons involved in
the therapeutic process, particularly the clinical nursing team behind the one-way mirror. It was
helpful for families to have the opportunity to meet the team, but having access to the thinking of
the team was even more important. This was provided through the telephone intercom, which
enabled the supervisor to call the nurse interviewer and introduce new ideas or questions from the
clinical nursing team into the therapeutic conversation. Another potent way of gaining access to the
team's thinking occurred when the family exchanged places with the team and observed the team
reflecting on ideas pertinent to the family's situation (Andersen, 1987, 1991). In summary, the
interventions served to make the evolving therapeutic process as transparent as possible. Comfort
with the process was addressed in an ongoing manner rather than just once:
They always made sure that I knew everybody that was there.
If somebody came in during the session, they always—after
wards—always made sure that I met them. . . . Nothing was
hidden. It was out in the open.
The families explained that establishing a trusting therapeutic relationship required both comfort
with the process and a nurse who was deemed trustworthy. Trustworthiness was earned through
the demonstration of the following nursing interventions: (a) offering undivided attention, (b)
showing genuine interest in the family's situation, (c) showing equal interest in all family members'
perspectives, (d) maintaining a nonjudgemental stance, (e) showing respect for the family's beliefs,
(f) demonstrating compassion for the family's concerns, and (g) avoiding becoming entangled in the
family's web of concerns. This means that the nurse needed to maintain enough emotional and
cognitive distance from the family's problems so that a new perspective could be offered that
assisted the family to change in a desired direction. Specifically, a particular professional posture
needed to be taken. The families wanted a nurse who would work with them in their healing
endeavors.
I think what I wanted was somebody to help me find my starting point, you know. Like you've got a
whole bunch of threads that are unraveled and there's just the key thread and you have to find it so
you can have something to hang onto so you can start.... Not to give you die end answer.
Bringing the family together, eliciting comfort, and demonstrating trustworthiness established the
circumstances in which change could be invited.
Jill: I think that was really important.... We know we have skills and we
have had accomplishments.... Like to me, it wasn't an empty thing that
was said.
Peter: She qualified her praise too, you know. It wasn't just, they weren't
platitudes and you knew that.
Jill: That's right, 'cause when you're that scattered you really feel like you have no coping
mechanisms. I was scattered, that's the only way I can describe it. It's like you couldn't pull it
all together and, uh, I'd be talking and I'd still be feeling kind of low and [the nurse] would say,
"Well I hear what you're saying but you did this and you did that." And I'm going, ya, I've got it,
I can do it.
Thus, to be of value, the focus had to be extremely sharp and clearly specific to the situation. As
one family member pointed out, the comments were specific rather than "the big generic cover of
all things." Having a nurse notice and comment on what the family was doing right was an unusual
and uplifting experience. In fact, Margaret, who had managed a child's chronic condition for more
than 15 years, exclaimed that "nobody had ever told us we were doing a good job." A meaningful
commendation (McElheran & Harper-Jaques, 1994; Wright & Leahey, 1994b) offered the family a
view of strengths and resources that had been overshadowed by difficulties. The noticing of
strength elicited more strength.
A third intervention was the nurse's careful attention to and exploration of problems. In this study,
the women had concerns that were not shared by other family members, particularly by their
husbands. Professional support for the women's concerns established those concerns as credible
in the eyes of family members, who before had been more dismissive. When problems are seen to
"matter" then there is more space for concern, and sharing the responsibility for solutions becomes
possible. This shift in perspective can be seen in the following quotes where three husbands
discuss their changing sense of the problems experienced by their wives.
Kevin: 'Cause before it was fine, you know. If you [wife] get out, you get
out. Whereas, they said you need to do this so now I was saying, yeah
get out and do this. Why don't you do this and why don't you do that?
Peter: It was an insight to me, because, again, I was sort of rolling along.
It made me realize, well maybe I should give her a bit more support,
you know. Rather than letting it go ... it let us realize how bad it was
for Jill. So that we could focus a little more help for her.
Scott: I think it made me more aware of some of those issues. And, uh, it's
probably kind of a good wake-up call.
Finally, the nurse and family collaborated to put illness problems in their place. Persistent
problems had arisen for the women and their families because of the power illness was wielding in
the family. Putting illness problems in their place involved exerting a measure of control over illness
and developing responses to illness that had previously been absent.
I think the fact that she would say, "What percentage are you in control?" Well that's a—when I went in
there I wasn't in control [laughs]. But then you'd hear about what degree of control somebody else in
the family had and you're going, holy cow, good for you, you know. And we were all sort of different,
you know, and then as we would go through the sessions to the end it would be, Maia [ill teenager], like
who's in control? And she'd go, well I'm in control, and you go, we've grown.
This intervention entailed challenging constraining beliefs, whereupon a new story was drawn
forth that described the family's ability to stand up to the illness. The new story acknowledged both
the influence of illness on the family and the influence of the family on illness (White, 1986,1988;
White & Epston, 1990). As the family members were able to map their influence on illness, illness
problems such as anxiety, depression, panic attacks, hopelessness, and exhaustion became more
manageable. Family members, particularly the women, could now see choices about how much
influence they were willing to allow illness problems to exert in their lives. Further, family members
could now see increased and varied options in terms of their own responses to illness and illness
problems. The success of putting both illness and illness problems in their place elicited more
success and, at the same time, challenged beliefs that denied the possibility of change. As family
members became aware of their own ability to take a stand against illness problems, the changes
became more solidified. Thus change invited change.
These six interventions (the two for creating the circumstances for change and the four for
moving beyond and overcoming problems) were identified and described by the families as integral
to the therapeutic change process. This process assisted each family to heal from the suffering that
had arisen in the context of living with a chronic condition. In other words, these interventions were
effective in influencing change in a desired direction. How does a nurse learn these interventions
and offer them to families who are suffering with illness problems?
CONCLUSION
Nurses conduct satisfactory family assessments (Hanson & Heims, 1992; Wright & Bell, 1989),
but assessments are not enough to fulfill our mandate to alleviate the emotional and physical
suffering of individuals and families who are experiencing health problems. It is time to
systematically and compassionately intervene to help families. Dialogue, theorizing, and research
are essential to the process. However, it is only through the courageous step of translating
knowledge into the offering of useful family nursing interventions that we will actually assist families
to overcome or live alongside chronic conditions. The families in this study have given ideas and
examples of interventions that make a difference.
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