Annual Parking Report 2008-2009

September 2009

www.southwark.gov.uk
Contents

Foreword and introduction Page 3

Policy context Page 4
Parking services Page 6
Penalty charge notices (by type) Page 12
Clamping and removals Page 15
Penalty charge notices (by outcome) Page 17
Financial statistics Page 21

Annual Parking Report 2008 - 2009 2

Foreword
Welcome to Southwark Council’s first annual parking enforcement report

One challenge that every local authority faces up and down the country is matching the constant
demand by drivers to park their cars, with the limited supply of parking spaces. Behind this is
the need to keep traffic flowing, coupled with making road safety our top priority. Over the last
year we believe we have met this challenge, but that there is still room for improving on our
achievements.

So, starting this autumn, the council is introducing a variety of ideas across the borough that will
make a big difference to everyone, whether driver or resident. These range from car clubs, to
increasing safety outside schools, to cashless parking options, to a quicker, more efficient,
appeals system. This report will give details on all these schemes.

Also contained here is useful information on what constitutes a parking offence, what the
consequences are and what options are available to the driver after enforcement has taken
place.

And finally we have included detailed analysis of the types and number of penalties that have
been imposed over the last year, in comparison with earlier years.”

Councillor Paul Kyriacou, Executive Member for Environment, Southwark Council

Annual Parking Report 2008 - 2009 3

Policy context
From Southwark 2016 – Our objectives and priorities

Our vision is about securing the future wellbeing of local people and about improving the places
where they live, work and have fun. We know the challenge is great that we have to make progress
across a number of areas at once – no single priority tackled at once will make enough of a
difference.

People’s employment prospects are bound up with their education and health. Families will only stay
in Southwark if, along with affordable housing, we have good education and clean safe streets.
Business will prosper if there is good transport and a skilled and healthy workforce. Tackling climate
change and conserving our resources involves people, transport, housing and businesses. Better
health comes from better housing, access to leisure and feeling safe. Social cohesion will increase if
everyone can share in economic prosperity and feel their views are listened to.

This is why our Southwark 2016 plan provides an integrated framework for the journey ahead. To
help us link our plans and actions together, we have identified three key objectives, and the priorities
within them working together to reduce inequality and bring about change.

Annual Parking Report 2008 - 2009 4

Our objectives Our
priorities
Improving individual life For Southwark’s people to:
chances Achieve economic well being
Achieve their educational potential
Be healthy
Stay Safe
Enjoy cultural and leisure opportunities
Value diversity and be active citizens
Parking Services contributes: Be Safe
Provision of uniformed patrols in town centres
Joint working with community safety wardens
School crossing patrols service
Making the borough a better place A place that has:
for people Localities of mixed communities
Sustainable use of resources
More and better homes
A vibrant economy
A liveable public realm
Parking contributes: Infrastructure for a vibrant economy
Parking and traffic enforcement enables the
smooth flow of traffic
Speeds up public transport
A ‘liveable’ public realm
Tackling vehicle related ‘enviro-crime’
Reducing the amount of signage where
possible
Delivering quality With public services that are:
public services Accessible and integrated
Customer focused
Efficient and modern
Parking Services contributes: Efficient and modern
Web enabled parking permits
Appeals portal on web
Expansion of RingGo cashless parking

Annual Parking Report 2008 - 2009 5

Parking services
PARKING SERVICES

Southwark Council delivers a wide range of parking and parking-related services to residents,
businesses and visitors to the borough. These include parking enforcement, moving traffic
enforcement, parking permits, management of council-owned car parks (including enforcement for
those on council housing estates), removing illegally parked vehicles from streets, removing
abandoned vehicles from streets, the installation and maintenance of Pay & Display machines, and
the council’s school crossing patrol service.

PARKING ENFORCEMENT

Since 1994, Southwark Council has had responsibility for the control and enforcement of all on-
street parking throughout the borough (except for the designated Red Routes). In 2002, the council
started CCTV enforcement of vehicles driving in bus lanes. In March 2003 we began enforcing

Annual Parking Report 2008 - 2009 6

parking controls using CCTV and in September 2005 we took on responsibility for the enforcement
of certain traffic violations such as banned turns, no entry points and one way directional signs. We
also enforce in a number of publicly operated car parks in the borough.

The council enforces those parking and traffic regulations to improve compliance with the parking
regulations, which has a beneficial impact on road safety. This enforcement also includes the
removal of cars parked illegally on yellow lines, those preventing legitimate users accessing their
parking spaces or in places where the public need to be able to cross the road. These
enforcement activities make a contribution to improving road safety.

Penalty Charge Notices (PCNs) can be issued by Civil Enforcement Officers (CEOs) who physically
patrol the streets of Southwark or by CEOs who use CCTV to observe vehicles. Driving in bus
lanes, parking controls and moving traffic contraventions are enforced using CCTV. The CCTV
Code of Practice recognises that the cameras are used for a wide variety of purposes, including
traffic regulation (for bus lanes, moving traffic contraventions and parking), community safety, and
town centre management. Most CCTV cameras are located in fixed positions

There is good evidence to suggest that CCTV enforcement has had a positive impact on
compliance with parking and traffic regulations. Community safety takes priority over traffic
enforcement and can override the parking/traffic cameras at any time to help combat crime and
disorder.

At present, we deliver the parking and traffic enforcement service through a partnership with
APCOA parking which runs until 30 June 2011.

Parking enforcement operates each day of the week (except Christmas day) generally between the
hours of 06.00 and 24.00. However, those hours may vary slightly on weekends and bank holidays.

You can find more details about the council’s parking at:
http://www.southwark.gov.uk/YourServices/transport/parking/
There are guides to loading and unloading in Peckham and Walworth here:
http://www.southwark.gov.uk/YourServices/transport/parking/WhereToPark/cpzmaps.html

PAY AND DISPLAY FACILITIES

We install and maintain pay and display parking facilities across the borough. We have over 350
pay and display machines in the 20 Controlled Parking Zones. The pay and display machines
are all solar-powered and are maintained by a dedicated in-house maintenance team.

To report a machine out of order you can telephone: 020 7394 3418.

In addition we have pay by mobile and virtual display service in three of the busiest controlled
parking zones in the north of the borough provided by Cobalt Telephone Technologies RingGo
system which offers a nationwide service. In these areas if a pay and display machine is
inoperative the public still have the option of paying over their mobile phone by credit or debit
card.

Annual Parking Report 2008 - 2009 7

RingGo service is available on 020 3046 0010.
You can find more details about the council operated pay and display bays at:
http://www.southwark.gov.uk/YourServices/transport/parking/WhereToPark/cpzmaps.html

OFF-STREET CAR PARKS

The council manages and maintains two surface car parks in Peckham and 1 in Walworth and a multi
storey car park in Peckham providing a total of 660 off-street parking spaces across the borough.
We offer both short-term and all-day parking in those car parks. We also offer annual season
tickets to meet the needs of commuters.

You can find more details about the council operated car parks at:
http://www.southwark.gov.uk/YourServices/transport/parking/WhereToPark/carparks.html

THE PARK MARK SCHEME

The Safer Parking Scheme is an initiative of the Associations of Chief Police Officers aimed at
reducing crime and the fear of crime in parking facilities. The safer parking status, ‘Park Mark’, is
awarded to parking facilities that have passed a risk assessment carried out by the police. Meeting
the scheme’s requirements means the car park operators have put in place measures that help to
deter criminal activity and anti-social behaviour, and so are doing everything they can to prevent
crime and reduce the fear of crime in their parking facility.

So far, two of the council operated car parks have been awarded the Park Mark Award:
• Choumert Grove Car Park
• Stead Street Car Park

This means that those car parks are managed and maintained to a high standard and that
measures are in place to help deter criminal activity and anti-social behaviour. Those measures
include adequate lighting and signage.

PARKING PERMITS

We currently issue four different types of parking permit that allow motorists to park in Controlled
Parking Zones:
•Residents
•Visitor’s
•Business
•Permits for essential services this is a mixture of doctors, medical, carers and medical support
staff permits

Annual Parking Report 2008 - 2009 8

Parking permits may be purchased from the Parking Shop, 364 Old Kent Road, London, SE1 5AA
(telephone 084 4800 2736 or email [email protected]) in person, the council also issues
parking permits by post.

Although parking services manages the enforcement on Southwark’s housing estates we do not
manage the on-estate parking scheme. This is managed from the area housing offices and One
Stop Shops.

You can find more details about the council operated permit schemes at:
http://www.southwark.gov.uk/YourServices/transport/parking/Permits/

PARKING SERVICE 2008/09

During 2008/09 Southwark Council changed software supplier for the parking back office IT
system. During 2009/10 the emphasis will be on making best use of the new system, both in
the way that parking services interacts with the public and our back office processes. This
change has gone smoothly and is the crucial first building block in the further modernisation of
the service. The new system supplied by SPUR Solutions in partnership with APCOA parking
will assist in fulfilling the improvements to the service that we are planning for 2009/10.

During 2008/09 our service delivery partner APCOA partner parking replaced existing end of
lease enforcement vehicles with 3 Toyota Prius low-emission-vehicles.

The road network development team delivered Southwark’s 20th Controlled Parking Zone
(CPZ) East Camberwell (EC) which went live at the beginning of April 2009. By geographical
area Southwark is now 50% covered by CPZs, but by the number of properties as much as 60%
of the population of Southwark live in CPZs.

In the run up to Christmas 2008 due to the difficult economic climate we made our car parks
free at weekends to assist local business.

For CPZ maps see:

http://www.southwark.gov.uk/YourServices/transport/parking/WhereToPark/cpzmaps.html

BRITISH PARKING AWARDS 2009

Shortlisted Southwark Council, APCOA parking, SGR Radio and NeoNytro

Southwark Council and our service delivery partner APCOA Parking (UK) Ltd were shortlisted
for a 2009 British Parking Award in recognition of our innovative use of GPS technology, which
has created a state of the art tracking system for our CEOs and with a new ‘panic alarm’ feature
for code reds.

This follows on from our commendations at the British Parking Awards in the category ‘Best on
street contract’ in 2003 and ‘Effective on-street management’ 2007, we are an award winning
service. APCOA parking also won a Civil Enforcement Award for their training services in 2009,
Southwark is one of their area training offices for London and an accredited centre for City and
Guilds examinations.

Annual Parking Report 2008 - 2009 9

PARKING INNOVATION – A success story

Parking Attendants (civil enforcement officers or CEOs) patrolling the streets of Southwark are
now safer than ever, and better connected, thanks to brand new technology that’s being
described as the ‘Holy Grail’ of parking enforcement.

It has long been felt that the safety of CEOs working alone would be vastly improved with a
system of tracking, so that their position in the borough could be instantly assessed by the
control room, and actions taken if necessary. CEOs face constant verbal and sometimes
physical threats from the public. They can vary from a ‘code yellow’ to a more serious ‘code
red’.

Not only has this transformed their safety, but the system will also give Southwark and APCOA
the ability to re-deploy CEOs from one area to another on request, for instance if cars are
parked over dropped kerbs etc. It will also remove any doubt about the CEO’s location when
issuing a penalty charge notice (PCN). This will give everyone absolute confidence in the
authenticity of a PCN at the particular location.

There were nine physical assaults on CEOs in 2008 from 114 code yellow or reds. The system
has been in place since November 2008, and all 50 Southwark CEOs movements are now fully
trackable across the borough. Southwark and APCOA have already noticed a positive effect on
the number of code yellow and reds being called and are sure that the technology will see a
reduction in the number of physical assaults.

A CEO working for APCOA at Southwark said “No matter how well trained we are to handle
difficult situations, colleagues sometime cannot get all the right information across the radio
whilst also trying to handle an abusive member of the public. It provides additional peace of
mind to know that we have instant contact with the base at the touch of a button along with our
location, even if we cannot speak to our base.”

Gary Weston, General Manager at APCOA for the on street South East team said
“It has been a long journey to find the right system to allow GPS tracking of the CEOs and all of
the health and safety benefits that it can bring, but with our partners SGR and neoNytro, we are
finally there. We’ve been able to trial it for the last few months and already our staff are
reporting back that they feel a lot safer on the streets.”

Jeff Hook, former executive member for transport and environment at Southwark Council, said
“CEOs carry out a really important job for the council, but unfortunately there’s a section of the
public that don’t appreciate the work they do and subject the staff to verbal and sometimes
physical abuse. With this system we can react to any emergencies or code reds immediately.
It’s also going to improve the way we monitor our implementation of tickets, and provide a better
service for drivers across the borough.”

Annual Parking Report 2008 - 2009 10

PARKING SERVICE PROPOSED CHANGES IN 2009/10

During 2009/10 it is intended to roll out Cobalt’s RingGo cashless parking system to the
remainder of Southwark’s 20 Controlled Parking Zones (CPZs), following a very successful trial
in the CPZs of C1 (Bankside), C2 (Borough) and F (London Bridge) which has seen up to 55%
of all parking following the virtual path. This will be completed during the financial year.

RingGo Usage 2008/09 (sessions/month)

4000

3500

3000
# of sessions

2500
New User
2000 Repeat User
Total Usage
1500

1000

500

0
Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar-
08 08 08 08 08 08 08 08 08 09 09 09
April 2008 - March 2009

It is intended to complete the web enablement of the purchasing of visitors permits and the
renewal of existing residents parking permits. This will assist in streamlining the process around
permits. The emphasis will then move to piloting new permit purchases on the web as well;
where at the very least the whole of the permit process can be completed and logged by the
new purchaser.

There will also be the provision of a new appeals portal allowing members of the public to see
photographs of their vehicles in contravention as well as fuller descriptions of the contravention
that has occurred. This will then allow an appeal to be lodged against the Penalty Charge
Number and this will automatically be placed in the appeals queues for officers to deal with.

We are going to be enforcing TMA 2004 Regulation 10 PCNs where the CEO is prevented from
serving the PCN by either vehicle driving away or by the CEO being prevented from serving the
PCN due to threats of or actual violence.

In partnership with APCOA parking the council has purchased 2 SMART cars equipped with a
CCTV camera on top of a 2 meter periscope. These two vehicles will be used to enforce all
contraventions but will be particularly useful at locations where traditional CEOs have found it
difficult to enforce due to problems with the nature and timing of the contraventions. The
parking service will be particularly tackling dangerous parking around the council’s schools.

During 2009/10 officers are delivering extensive revisions of three of our existing CPZs, C1
(Bankside), C2 (Borough) and D (Newington), these revisions will result in the removal of single
headed meters and the expansion of the number of bays available for our residents; as well as
consulting in other areas of the borough.

See here for further information:

http://www.southwark.gov.uk/Uploads/FILE_40810.pdf

Annual Parking Report 2008 - 2009 11

PENALTY CHARGE NOTICES
(issued by type)
Table 1 gives the number of Penalty Charge Notices (PCNs commonly referred to as parking
tickets) issued for the last five years by contravention type. There are three types of
contravention those issued for parking contraventions, by CCTV and by Civil Enforcement
Officers (CEO), those issued for bus lane contraventions by CCTV and those issued for moving
traffic contraventions by CCTV.

Table 1: Number of PCNs issued by contravention type

Financial Year
2004/05 2005/06 2006/07 2007/08 2008/09
Parking 130901 135045 129334 130513 120354
Bus Lane 10846 5818 2980 465 271
Moving 0 0 12982 12607 11118
Total 141747 140863 145296 143585 131743

Annual Parking Report 2008 - 2009 12

From March 31 2008, the Traffic Management Act 2004 (TMA04) became enacted in England
and Wales. The London Local Authority and TfL Acts remain in force covering bus lane and
moving traffic contraventions. Operational guidance issued by the Department for Transport
(DfT) in regards to the TMA04 has established guidelines for parking enforcement across
England and Wales. Officers have modified the processes and procedures for on-street parking
enforcement to make our service compliant with the new legislation.

The TMA04 aimed to result in a fairer parking regime and the number of PCNs for parking
contraventions issued by the council fell by 8%. Officers believe this was not wholly as a result
of TMA04, and that the wider economy and driver behaviour has also had an effect on issuance.

Bus lane contraventions fell by 42% and there is a well established downward trend in this type
of enforcement as a result of a change in driver behaviour.

Moving contraventions fell by 12%, there is some evidence of an increase in compliance under
the existing CCTV network.

The number of PCNs issued by contraventions type:in July 2007 differentially priced PCNs were
introduced to London and the TMA04 expanded this to cover England and Wales. The most
serious contraventions increased in charge, while a new lower band was introduced. 2008/09 is
the first full year of differential charging.

Table 2 Number of PCNs issued by charge band

Financial Year
2008/09 %’s
Parking - Higher Charge 93863 71%
Parking - Lower Charge 26491 20%
Bus Lane 271 1%
Moving Traffic 11118 8%
Total 131743

Annual Parking Report 2008 - 2009 13

The figures above show that the parking enforcement regime is well targeted with 78% of the
parking PCNs being issued for parking at the higher rate; these are for the more serious
contraventions. The average across the 33 London Local Authorities was 72% issued at the
higher rate over the period 2008/09.

Annual Parking Report 2008 - 2009 14

CLAMPS AND REMOVALS
As a result of TMA04 clamping stopped on the highway in Southwark on 30/03/08. Southwark
continues to clamp vehicles parked on its private land, mostly on the housing estates but also in
unregulated car parks.

Using the DVLA’s devolved powers, the council continues to remove vehicles from the public
highway as a result of Penalty Charge Notices (PCNs), or if they appear abandoned or if they
are untaxed.

Table 3 The number of clamps and removals on-street

Financial Year
2004/05 2005/06 2006/07 2007/08 2008/09
Clamps 4,786 5,393 5,810 5,730 0
Removals 2,357 2,640 2,598 2,333 3,337
Activity 7,143 8,033 8,408 8,063 3,337

Annual Parking Report 2008 - 2009 15

The TMA04 introduced new observation periods before a removal of a vehicle should be carried
out. These range from instant authorisation for removal for the most serious contraventions, to
casual observation periods of 30 minutes or 60 minutes prior to removal for the less serious
contraventions. Despite the introduction of these much longer casual observation periods the
number of removals increased by 43%. This reflects that the authorisations for vehicle removal
have increased as vehicle authorisation for clamping was no longer an option for use for
enforcement.

The number of vehicles removed as a result of the issuing of a PCN during 2008/09 was 3,337
or 2.8% of PCNs resulted in the removal of a vehicle. This was an increase from 1.8% in
2007/08.

Annual Parking Report 2008 - 2009 16

PENALTY CHARGE NOTICES
(paid, number of informal and formal representations and cancelled)
As a result of a PCN being issued, there are three broad outcomes:
•payment within the first 14 days when a 50% discount of the amount of penalty charge applies
•an informal representation against the issue of the PCN
•the PCN is ignored

If the PCN is paid that concludes the matter. If it is subject to an informal representation the
PCN may be cancelled. If the PCN is cancelled then no further action is taken. Note that if the
case is a parking PCN issued by CCTV or a moving traffic contravention the PCN which is
issued by post they will also have the formal representation form included, there is not an
informal stage. If the informal representation is rejected then the council re-offers the
opportunity to pay at the discounted rate within 14 days of the issue of the rejection letter. The
council will then progress the case through to the next stage which is the issue of the Notice to
Owner (NtO). The NtO sets out the amount outstanding (the full penalty charge) and gives 28
days to either pay or make a formal representation against the issue of the PCN. The PCN
representation will be either successful and the PCN will be cancelled, or unsuccessful and then
the motorist will have the right to have the case heard in front of the parking adjudicator.

Annual Parking Report 2008 - 2009 17

The table below looks at overall payment rates for all PCNs taking those which have been
cancelled into account. This leaves 21% of PCNs outstanding from financial year 2008/09 as of
the 01 July 2009, when these statistics were generated. These will be PCNs which are still in
the PCN cycle or have reached the end of the cycle and are with certificated bailiffs who are in
the process of PCN recovery.

Table 4 PCN status 2008/09 (reported 01/07/09)

Financial Year
2008/09 %’s
Total PCNs 131743

Number of PCNs paid 81000 61.5 %

Number of PCNs paid at discounted 67066 50.9 %

rate
Number of PCNs which have had an 29902 22.7 %
informal or formal representation
made
Number of PCNs which been 12271 9.3 %
cancelled as a result of informal or
formal representation made
Number of PCNs appealed to the 1504 1%
parking adjudicator
Number of PCNs cancelled as a result 543 0.4%
of parking adjudicator appeal
Number of PCNs cancelled for other 8277 6.3%
reasons

The report for this table was run on 01/07/09. The length of time it takes to recover a PCN is
often greater than 3 months between issuance and payment received. Therefore these figures

Annual Parking Report 2008 - 2009 18

will have changed since 01/07/09. An update will be provided in the 2009/10 report. Table
definitions:

• Total PCNs – PCNs issued through all channels

• Number of PCNs paid – The total number of PCNs where payment has been received
and the PCN has been closed.

• Number of PCNs paid at discounted rate – The total number of PCNs paid and closed at
the discounted amount of penalty charge will include PCNs where appeals are made and
rejected and the appellant is offered the opportunity to pay at the discounted amount and
form a subset of the Number of PCNs paid.

• Number of PCNs which have had an informal or formal representation made – This will
include cases which have had an informal and a formal appeal so there will be some double
counting in regards to the number of cases.

• Number of PCNs which have been cancelled as a result of informal or formal

representation made – This does not imply that all of these PCNs have been cancelled as a
result of a fault with the original PCN. This will include PCNs where mitigation has been
taken into account, cases where there were exemptions to enforcement which the CEO was
not aware of when the PCN was issued, and some cases where there has been an error
made in the issuing of a PCN.

• Number of PCNs appealed to the parking adjudicator – The final stage of the appeals
process is to make an appeal which is heard by an independent adjudicator at the Parking
and Traffic Appeals Service (PaTAS).

• Number of PCNs cancelled as a result of parking adjudicator appeal – As of the

01/07/09 the number of cases which have been appealed to the PaTAS and have been
cancelled as a result of the appeal hearing. Other cases have been rejected or have been
listed for hearing and are awaiting result.

• Number of PCNs cancelled for other reasons – This will include cases where the PCN
has been issued but the DVLA database is not complete and therefore we cannot trace the
registered keeper of the vehicle, and PCNs issued to foreign vehicles.

KEY PERFORMANCE INDICATORS (outsourced parking enforcement contracts)

The council operates three parking related contracts for enforcement within the borough, these
are all currently held by APCOA parking our delivery partner and run to mid-2011. They cover:

• Parking and moving traffic enforcement including deployment of walking CEOs, mobile
enforcement vehicles. APCOA parking deploy on average 45 CEOs a day Monday to
Friday with 25 on Saturday and 15 on Sunday. They employ 85 people on the main parking
enforcement contract and provide the 50 part-time School Crossing Patrols.

• Car pound and vehicle removal contract, maintaining and manning the car pound at
Mandela Way, deploying 2 removal lorries Monday to Saturday. As a variation to this

Annual Parking Report 2008 - 2009 19

 contract the Housing Estate Enforcement is also deployed from the car pound. They
employ 44 people to provide this contract including drivers, CEOs and car pound staff.

• Business Support services, including provision of a parking shop, parking IT service,

payment and permit services. They employ 14 people based at the parking shop at 364 Old
Kent Road

Total staff employed by our delivery partner on Southwark’s contracts number 193 in total

The council has an agreed Key Performance Indicator (KPI) scheme with our delivery partner
for 2009/10 which has replaced an original scheme which ran through 2008/09.

• KPI 1 – Daily deployment – minimum levels of daily deployed CEOs and other staff are
defined, set to ensure that across the borough parking compliance is achieved.

• KPI 2 – Income reconciliation and transfer – As APCOA collects money on behalf of

Southwark Council the timely reconciliation of money taken and the transfer of it to the
council is essential

• KPI 3 – Quality of staff and staff retention - Indication of ability to provide continued
service and maintain high staff performance levels. New staff are expensive to train and
ineffective while they learn about Southwark. The KPI is intended to encourage the
retention and long-term development of the enforcement staff. All new staff are required to
have passed the 1889 City and Guilds in parking enforcement and to have completed the
related City and Guilds in conflict resolution, this includes a minimum of 57 hours classroom
training and online examination, and they then complete 4 weeks on-street training.

• KPIs 4 and 5– Quality of PCNs - Southwark sees quality of the PCNs as a first line of
defence in the emotive subject of parking. Although Southwark feel there have been
improvements we need to go further.

• KPI 6 – Street visit requirement – It is important that the areas of particular parking
problems are visited on a very regular basis. There is a requirement therefore for a set
number of visits to the busiest locations in Southwark, measured monthly.

• KPI 7 – CEO On-Street - It is important that the CEOs that are on-street are equipped
appropriately. We therefore need to ensure that they are arriving on their beat fully
equipped and ready to go.

In addition to these KPIs there are a series of monthly KPIs produced by the business support
contract which concentrate on times to issue statutory notices and process incoming mail.

Information regarding the performance of the contractor against these KPIs will be published in
the 2009/10 parking report.

Annual Parking Report 2008 - 2009 20

FINANCIAL STATISTICS
The income and expenditure on the parking account are shown in the table below:

Table 5 Parking account: Income and expenditure

Financial Year, in £,000
2004/05 2005/06 2006/07 2007/08 2008/09
Parking Meters/Pay and Display -1,543 -1,641 -1,687 -1,677 -1,707
Parking Permits -1,245 -1,279 -1,428 -1,533 -1,576
Off-Street Car Parks -268 -292 -272 -310 -311
Clamping and removal -589 -676 -710 -830 -639
Penalty Charge Notices -5,081 -5,067 -5,538 -6,190 -5,737
Bailiffs (PCN recovery) -743 -656 -541 -603 -572
Other income -944 -357 -245 -213 -239
Total income -10,413 -9,968 -10,241 -11,356 -10,781
Total expenditure 7,639 6,461 6,974 8,893 7,262
Surplus -2,774 -3,507 -3,447 -2,463 -3,519

The total expenditure stated in Table 5 relates to direct expenditure incurred in running the
services that generate the parking income, a further explanation of the income categories is
below:

• Parking Meters/Pay and Display – Income from the on-street meters and pay and
display machines as well as the pay and display in the car parks.

• Parking Permits – Residents – Income from the sale of on-street parking permits to the
residents of Southwark.

• Off-Street Car Parks – Income from off-street car parks.

Annual Parking Report 2008 - 2009 21

• Clamp and Removal – Income from the fees associated with the clamping or removal of
vehicles on-street in Southwark

• Penalty Charge Notices (PCNs) – Income from PCNs commonly referred to as parking
tickets as a result of on-street or CCTV enforcement.

• Other income - Income which is not directly related to any of the above.

These figures do not cover all of the activity of parking enforcement in Southwark, only that
related to on-street enforcement. Enforcement on Southwark’s housing estates is excluded.

The tariffs for pay and display and parking permits are set by Southwark Council. The level of
charges associated with Penalty Charge Notices and clamp/removal fees are not set by the
council, these charges and fees are set by London Councils with the approval of the Mayor of
London.

Table 6 How the parking surplus was spent

Financial Year, in £,000
2004/05 2005/06 2006/07 2007/08 2008/09
Surplus -2,774 -3,507 -3,447 -2,463 -3,519
Road Safety including School 0 242 270 251 244
Crossing Patrols
Nuisance and abandoned vehicle 0 92 107 101 136
service
Road Network Management 0 0 0 157 856
Road Maintenance 1,062 1,522 1,758 1,533 2,283
CCTV 271 394 594 421 0
Street Lighting 1,441 1,257 718 0 0
Net 0 0 0 0 0

How the surplus was spent 2008/09

244
136
Road Safety including
School Crossing Patrols
856 Nuisance and abandoned
vehicle service
Road Network
Management

2,283 Road Maintenance

Road Safety including School Crossing Patrols – Parking services pay for the provision of 50
School Crossing Patrol Officers (commonly referred to as lollipop men and lollipop women)
along with paying for the surveys on any new sites nominated.

Annual Parking Report 2008 - 2009 22

Nuisance and abandoned vehicle service - Provides inspectors and administration of the
reporting of abandoned vehicles on Southwark’s road network. Organises the removal and
destruction of these vehicles.

Road Network Management – Providing network development, including the Controlled Parking
Zone (CPZ) team, looking at new and revising and updating all of Southwark’s CPZs.

Minor Road Maintenance – The repair and maintenance of Southwark’s highways, including
signs and lines relating to parking enforcement.

CCTV – Maintenance and provision of CCTV for parking and traffic enforcement

Street Lighting – Maintenance and replacement of Southwark’s street lighting.

OUR DELIVERY PARTNERS

WWW.APCOA.CO.UK

WWW.RINGGO.CO.UK

Annual Parking Report 2008 - 2009 23