BSBINN601 Lead and Manage Organisational Change

Assessment 3 – Implement Change Management Strategy

Part 1
1. Introduction
Briefly explain the organization and what you will be doing in your assessments.
The firm named Fast Track Couriers has been in to the market since long and is a courier organization
that has always been operating within New South Wales for last 15 years. The primary business of the
firm is all related to delivering the medium towards large size parcels across the metropolitan Sydney.
Currently the firm wants to expand its market and aims towards two vital goals. They are:

 Goal A: It is all about implementing a proper PDA otherwise GPS usage in the productivity
function upon truck fleet within first quarter of end of the financial year 2012.
 Goal B: It is about Implementing one person per truck policy utilizing habitual lift gates within
first quarter of 2012 financial year

Achievement of these goals should increase net profit in the next financial year by $200,000 due to
increased efficiencies and increased business.

Goal A is essential to the business to ensure (in the following order of importance):
1. Most efficient use of resources to cover market needs. Management will look at more than the raw
hours spent on job and consider all factors such as job difficulty, traffic conditions in order to optimize
fleet usage.
2. Job performance measurement for training needs.
3. Recognition of outstanding performance (bonuses for exceeding targets; advancement/ leadership
opportunities).

Goal B is essential to the business to ensure:

 Most efficient use of resources to cover market needs.
 Reduced need to hire external truckers and use present employees as much as possible.
 Reduced possibility of lifting injury.

2. Survey questionnaires
Develop a survey questionnaires based on the dimensions and descriptions on appendix 1 assessment
task 3 papers.
Neither
Strongly Somewha agree/ Strongly
Questions Disagree
agree t agree nor disagree
disagree
Adequate for
1
role?
2 Are roles and
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 responsibilities
clear?
Do employees
trust the change
3 management
(CM) process and
management?
Is performance
4
fairly measured?
Is leadership
adequate and
5
does it inspire
confidence?
Is
communication
6
clear and two-
way?
Are there clear
and effective
7
procedures to
follow?
Is performance
8
recognized?
Are individual
differences
valued and
9
appreciated by
Fast Track
Couriers?
Is team work
10 encouraged and
promoted?

Survey results
Briefly discuss the survey results - based on the results shown above.
The results of the survey showed that managerial staffs like the HR managers and other top and
middle level managers were very happy with the change taking place. They felt that with
technological advancement and enhancement of the firm their workload will come down to some
extent and things could be handled more easily. But lower level staffs like drivers and other line mans
were not seen very happy. Even the delivery staffs were unhappy with the change.

Better means could have been used to communicate like the managers were informed through mails
whereas a meeting could have been called up by the management team and staffs of middle level

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could have been given more details information regarding the decided change which could have made
them feel extra happy and contended.

Also c particular leader could have been allotted for some groups of staffs and the information could
have been made easier and well understandable.

3. Revised communication plan

Revised the communication plan from assessment 2 (e.g. revise the time, communication methods, or
add more audiences)
Audience Message Time Communicati Person Changed
on method respons required
ible
Email (invite
Change with agenda). Change
9 am–10 CM
HR management Face-to-face
am, 1 July consult place to
manager strategy – duties (office
2012. ant board room
of HR manager. training
room).
Email (invite
Change 11.30
with agenda). Change
Trucking/o management am– HR
Face-to-face
perational strategy – duties 12.30 pm, manag time to 5
(office
manager of trucking 1 July er July
training
manager. 2012.
room).
Email (invite
Change with agenda).
2 pm–3 HR
Managem management Face-to-face
pm, 1 July manag N/A
ent team strategy – duties (office
2012. er
of HR manager. training
room).
Change
management
strategy impacts
to trucking team.
Duties of truckers HR
– provide an manag
9 am–10
Trucking explanation of er
am, 4 July Email N/A
team what will be (assista
2012.
required. Business nt may
need – Gain draft)
support by
emphasising
possible negative
effects on jobs if
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 change does not
happen. Training
schedule –
emphasise
mandatory nature
and threaten
performance
review
consequences for
noncompliance.
Sales
Change
manag
management 11 am– Face-to-face Change
er to
strategy 11.30 am, (office
Sales team run place to
summary. 4 July training
team board room
Benefits to 2012. room).
meetin
organisation.
g
Office
Office
team: Change
manag
Accountan management 11.30 Face-to-face
er to
t; strategy am–12 (office
run N/A
Administr summary. pm, 4 July training
team
ative Benefits to 2012. room).
meetin
support organisation.
g
person
New
CM
consult
ant to
Truckers
design
(All other
Feedback and
employee three
survey on ten implem
s to Request for weeks
dimensions of ent. HR N/A
receive feedback. post-
employee Manag
brief training.
satisfaction. er to
summary
researc
only)
h
bench
markin
g.

4. Revised risk management analysis

Revised the risk analysis from assessment 2 (additional risk analysis from appendix 3 assessment
task 3 papers)
Risk Level of Possibility Strategies to mitigate the risk
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 impact
Assuming plus accepting:
Acknowledgement of the
existence of the risk, as well as
taking of a purposeful decision
towards accepting the change
Risk in Delays 2 4 without engaging within the
special efforts towards
controlling it will be done. The
approval of the project
otherwise program leaders will
also be needed.
Avoidance: Here the program
requirements will be adjusted
otherwise constraints towards
elimination otherwise
High Turnover Rate 2 3 reduction of risk will be done.
Such adjustment will be
accommodated by the change
within funding, schedule,
otherwise technical needs.
Controlling: Here actions will be
De-motivation of implemented to minimize
3 4
Employees impact otherwise likelihood of
risk.
Transfer: In this plan
Failure of usage of
2 4 accountabilities will be
technology
reassigned to the staffs.
Impact of Union on Watch plus Monitor: Now the
3 4
Org Strategy change will be monitored.

5. Revised training/education plan

Revised the training plan from assessment 2 - can revise the methods, topics of training, or
time/location.
Employees Topic of training Time/Location Method Trainer
prior to
PDA/GPS
Users Procedures implementatio instructor led
Trainer
n
Continuous Lift Gates
Truck Drivers Technical instructor led
Process Trainer

6. Information Session
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Prepare a 15-20 minutes session for truck drivers
Duration Activities / Topic discussions Person-in charge
1hr Truck instruction Barton Justin
1hr Safety rules Darkes Sally
1hr Legislation Double Keith
1hr Question session Dowdell Graham

7. Conclusion
Summarize your project plan.
Fast Track Courier Pyt Ltd. has undergone many organizational changes but has also faced resistance
on the part of the employees. When changing the technology of the company and including GPS
systems and PDA devices to improve the working of the drivers and help them navigate easily through
the route, the drivers felt hesitant as they thought that the company didn’t trust them. Also removing
their companion drivers and using automatic lift gate forced them to go on strike as they were happy
working with companions. Expanding their fleet of trucks by 8 they are trying to capture the Sydney
market and offer their customers shorter delivery times.

Part 2 - Develop Power Points from above revised project plan (10-15 slides).

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