Cambridge International General Certificate of Secondary Education

0450 Business Studies March 2015

BUSINESS STUDIES
Paper 0450/12
Short Answer/Structured Response

Key Messages

● It is important to remind candidates that they must read questions carefully to identify both the type of
business and whom they are writing their response about. This will ensure responses are appropriate
for each given situation. Information contained in the stem of each question will prove helpful in
answering the questions set.
● Parts (a) and (b) of each question required the recall of knowledge or application of knowledge linked to
a given context. These parts were generally done well. More precision is needed when using business
terminology.
● Parts (c) and (d) require candidates to identify and explain points. To gain full marks development of
each point in context is required.
● Part (e) requires candidates to include more developed explanations and a logical decision based on
points made. Candidates should be encouraged to develop, rather than simply list, a number of points
and, when possible, a two-sided argument.

General Comments

There was evidence that candidates did not understand some parts of the syllabus. Concepts such as micro
finance were clearly not understood by a large number of candidates. Candidates also continue to confuse
quality with efficiency, and sales with profit.

The application and analysis marks were often not awarded as the answer given did not constitute an
explanation of point identified but was simply another knowledge point or a repetition of the initial point.
Some candidates did not read the questions carefully and hence had the wrong focus in their responses or
did not address the specific question asked. Candidates must try to use the stimulus information provided to
link their answer to the business in question.

Part (e) of all questions continues to be the most challenging for all candidates. Only the best candidates
were able to suggest and justify decisions successfully. Other candidates often provided a simple list of
knowledge points. Of those who did attempt an evaluative statement, many were unable to provide reasoned
statements to back up their choice.

Comments on Specific Questions

Question 1

(a) Well attempted as most candidates recognised that the total cost line started from 250 000, not
zero. Better candidates were able to accurately plot all relevant points.

(b) Many candidates showed good knowledge of this calculation. A common error was to subtract cost
of sales, rather than total costs from total revenue. A number of candidates did not attempt this
question.

(c) Candidates were generally aware of possible economies of scale. Only the strongest responses
were able to apply their knowledge of points such as ‘purchasing’ and ‘financial’ economies of
scale to show how they would help this particular business.

(d) This question produced a range of responses. Many were able to identify at least one relevant
advantage with ‘helps planning’ and ‘show expected level of profit at different levels of output’ being
typical choices. Better candidates developed the points raised to show how they could benefit a

© 2015
 Cambridge International General Certificate of Secondary Education
0450 Business Studies March 2015
Principal Examiner Report for Teachers

business. Only the best responses linked their answers to the scenario. There were two common
mistakes. Instead of development, some candidates just repeated the knowledge point or stated
that this would be helpful without saying how this might happen. Some confused a break-even
chart with a cash flow forecast or income statement.

(e) Good knowledge of issues was evident in most responses. Better answers identified appropriate
factors, and then explained how each one might be relevant to Burnett’s business. The best
answers used the information provided in the stem to help support points made. Weaker answers
offered a list of points, instead of developing two factors as the question asked. Evaluation in most
responses was simple or not attempted. Some had the wrong focus so discussed whether the
business should export or not, which was not the question asked. It is important to read the
question carefully.

Question 2

(a) This question was generally well answered. A common error was to simply repeat the word
‘dismissed’ rather than explain the term.

(b) Well answered by most candidates.

(c) Candidates who did well were able to identify at least one way that Zoff could improve
competitiveness. These candidates made good use of the source material provided to develop their
answer. Many candidates struggled to apply their knowledge to the scenario. A number of
candidates identified points such as ‘improve motivation’, but did not make it clear how such points
might improve competitiveness.

(d) Most candidates were able to identify at least one relevant way. The best responses were able to
correctly identify and explain how methods such as ‘introducing quality control’ might help achieve
quality production. Few candidates made use of the source material to support the points being
made. There were two common errors. Instead of development, some candidates defined the term
or stated it would help improve quality without saying how this would be done. A number of
candidates assumed that efficiency and quality were the same.

(e) This question was one of the most challenging parts of the question paper. Those who did well
were able to identify at least one point either for or against changing objectives and tried to show
how or why they were relevant issues. These candidates made good use of the source material to
support the points made and a judgement was then attempted to support their view. Weaker
candidates offered simple statements but were not able to develop the points to show the impact
on a business. Others identified different objectives rather than discuss whether Zoff should
change its objectives. Evaluation in many responses was simple or not attempted.

Question 3

(a) This was well answered by most candidates. Some candidates had the wrong focus so identified
methods of internal communication rather than explain the term.

(b) Well answered by most candidates.

(c) Most candidates were able to identify at least one advantage. Better candidates did attempt to
explain how ‘sending information quickly’ and ‘saving space’ might help Kapil. Application in most
responses was limited as candidates offered theoretical explanations, which would apply to any
business.

(d) This question proved to be a good discriminator. Most candidates were able to identify relevant
methods and attempted to explain why ‘retained profits’ and ‘bank loans’ might be suitable choices.
The strongest answers used the information given in the question to link their answer to Kapil’s
legal business. Typical weak answers focused on options such as overdrafts or issuing shares that
were either not appropriate to purchase an IT system or were not options that a partnership could
use.

(e) A number of candidates gained high marks on this question. The best answers considered points
both for and against relocation. Such answers identified relevant information from the stem, and
explained how factors such as lower costs and access to customers were relevant to Kapil’s

© 2015
 Cambridge International General Certificate of Secondary Education
0450 Business Studies March 2015
Principal Examiner Report for Teachers

situation. An appropriate decision based on their argument was then offered. Weaker candidates
offered simple statements but were not able to develop the points to show how or why a different
location would benefit this business (or not). Evaluation in many responses was simple or not
attempted.

Question 4

(a) A large number of responses showed imprecise definitions of this term, with only the most able
candidates scoring both marks. There were two common mistakes. Some confused the term with
‘start up capital’ while others simply repeated the words used in the question. A number of
candidates did not attempt the question.

(b) Well answered by most candidates. A common error was to identify ways in which a Government
might support business start-ups, which did not answer the question set.

(c) Most candidates were able to identify one way, with ‘controls on advertising’ and ‘minimum wages’
being typical choices. Only the best candidates were able to explain how these controls would
impact Gowri’s business.

(d) Most candidates were able to identify at least one factor. Better candidates explained how or why
the ‘target market’ and ‘budget available’ needed to be considered. The best answers made good
use of the context to show the possible impact on Gowri’s business. Some candidates had the
wrong focus so identified possible methods of promotion, which did not answer the question set.

(e) Good knowledge was evident in all responses. Better answers attempted to show the possible
benefits (or not) of ‘more finance’ against ‘total control’ for Gowri’s business. The best answers
used the context well to help support the points being made and offered an appropriate decision
based on the points discussed. Weaker answers were characterised by simple statements, which
were not developed. Evaluation in such answers was simple or not attempted.

© 2015
 Cambridge International General Certificate of Secondary Education
0450 Business Studies March 2015
Principal Examiner Report for Teachers

BUSINESS STUDIES
Paper 0450/22
Case Study

Key Messages

In this paper candidates are expected to apply their business knowledge and understanding to an unseen
case study. There are now four questions, each of which is separated into two distinct parts. The structure of
the questions has remained the same. The first part of each question requires shorter, more straightforward
answers reflecting good knowledge and application of business terms and concepts, whilst the second part
of the question requires more developed answers containing judgement and evaluation.

● To perform well in this paper, candidates must make clear references to the case study which is issued
at the start of the examination. Specific marks are allocated throughout the mark scheme in both parts
(a) and (b) for application. In this particular case study, candidates were expected to refer to a lamp
manufacturing business. For example, this might include mention of the manufacture of lamps,
produced using batch production, lamps sold to independent retailers, purchased by home owners and
hotels, and employing a new Operations manager who needs to motivate production workers.
● Analytical skills are also tested through the case study examination. Candidates should try to give a full
explanation of positive and negative consequences of a business decision. This requires developed
reasoning rather than simple description; listed points generally only gain Level 1 whereas an
explanation of a point could move the answer to Level 2.
● The (b) questions on this paper ask candidates to make justified recommendations. It is important to
offer a decision based on balanced argument without full repetition of the previous analysis. The
recommendation should compare and make reference to why the other alternative options were
rejected as well as justifying the option which was chosen.

General Comments

This was a new opportunity to sit this examination in March and there was a strong performance from the
majority of candidates. The context of a lamp manufacturer provided an accessible scenario for most
candidates. No question appeared to be too challenging for more than a handful of candidates. The exam
time is now reduced to one and a half hours to match the reduction in the number of questions and this did
not appear to be a problem with rarely an answer left blank.

The structure of the paper allowed candidates to demonstrate their knowledge of business concepts and
apply them in part (a) of each question. They were then expected to offer analysis, application and reasoning
in answer to part (b) of each question. This style of questioning has become standard practice on this
particular paper and it is good to see that many candidates are developing a strong examination technique
and clearly understand what is expected of them.

The standard of written English was excellent. Candidates made themselves fully understood and are to be
congratulated on the high quality of spelling, punctuation and grammar offered in their responses. There is
no penalty for the wrong spelling of words or using incorrect punctuation.

Here are some points that might be helpful in enabling candidates to achieve higher marks by using their
knowledge in a more effective way.

● Analysis and evaluation are a key part of the assessment in this subject and candidates should prepare
for a question which will ask them to consider some optional courses of action and then choose the
best.

For example, Consider the advantages and disadvantages of the following three ways Vijay could
use to increase efficiency of the business. Recommend the best way to use. Justify your
answer.

© 2015
 Cambridge International General Certificate of Secondary Education
0450 Business Studies March 2015
Principal Examiner Report for Teachers

There are three levels of answer to this question and with competent analytical and evaluative skills it
should be possible to score highly. There is a clear direction in the question to explain the benefits and
drawbacks of each way to increase efficiency. Answers which contain simple statements such as
installing automated machinery will increase total output, will earn Level 1 credit.

To earn level 2 credit the answer could explain that machinery can be operated 24/7 and does not
require breaks. This helps to increase output per worker and hence wage costs are lower. However, the
machinery is expensive and may require the business to borrow the money to purchase it. More level 2
credit would be gained by making a similar balanced, reasoned explanation of the other options.

Then, in the recommendation section, the answer could earn Level 3 credit if the three ways to increase
efficiency are weighed up against each other and the way which would be most suitable to increase
efficiency chosen. This requires the candidate to reject the other ways with justification for not choosing
them as well as a convincing reason for selecting the remaining way. The final section should offer new
reasoning and explanation rather than repeating previous analysis, so the candidate would be well
advised to hold back some fresh ideas for that very purpose.

● In most questions there is an expectation that answers will be directly linked to the case study or insert
material. This means not merely offering generic business answers but ones which demonstrate the
candidate can apply their knowledge to a given scenario.

For example, Identify and explain four stages in the recruitment process for the Operations
manager that Vijay should use.

Relatively easy marks can be gained for demonstrating knowledge of stages in the recruitment process,
such as job analysis, job description, job (person) specification, job advertisement, review
applications/shortlist applicants, interview. Further development and explanation of the stages needed
to be in the context of a lamp manufacturing Operations manager. For example, a job or person
specification needs to be drawn up which contains the skills and qualifications needed to manage and
organise the 50 factory workers.

Comments on Specific Questions

Question 1

(a) This proved to be one of the lower scoring questions on the paper because quite a number of
candidates did not appear to understand added value and confused it with finding ways to increase
sales or profit. Consequently many candidates answered this question by referring to adding
features, changing design and promoting the products. Where the concept was understood it was
answered well in terms of knowledge marks but very few candidates were able to gain all four
marks for application.

(b) The majority of candidates could identify advantages and disadvantages of increasing skills and
installing automated equipment, such as increasing output per worker and the increased costs of
purchasing machinery and providing training. However, several candidates were confused with
lean production and some confused the term with mass production. The majority of candidates
were able to score well but application was not always awarded meaning only a minority achieved
full marks.

Question 2

(a) This proved to be a straightforward question in terms of the recruitment process, as the majority of
candidates could give at least three stages, such as job description, job/person specification,
advertising the vacancy and interviews, even if the order was sometimes confused. Unfortunately,
only the most able candidates gained any application marks for this question as the majority
treated it as a generic question when in fact it should have been applied to the Operations manager
for the production of lamps.

(b) A large number of candidates answered this well although some did not fully understand job
enrichment. The majority of candidates were able to achieve Level 2 for each option, such as
considering why piece-rate would lead to increased output but possibly at the cost of reduced

© 2015
 Cambridge International General Certificate of Secondary Education
0450 Business Studies March 2015
Principal Examiner Report for Teachers

quality. Many candidates went on to outline why they had chosen a particular option, often gaining
credit at level 3 for a well-argued recommendation. Application, once again, was often missing,
leading to only the most able candidates being awarded full marks, for example highlighting that
improved working conditions might reduce the number of accidents in the factory.

Question 3

(a) This question was reasonably well answered as a large number of candidates were able to gain
marks for the knowledge of an advantage and disadvantage of e-commerce. The most popular
answers were being able to target a wider potential market but at an increased cost of setting up
and maintaining the website. However, very few candidates were awarded more than one
application mark and this was usually for recognising that they were selling lamps. Weaker
candidates concentrated on the benefits and drawbacks to the purchaser rather than the business.

(b) This appeared to be an area where candidates were familiar with the benefits and drawbacks of
providing good customer service and conducting market research. There were many good
answers. Customer loyalty schemes were less well understood and occasionally candidates put the
same answer for providing good customer service and creating loyalty schemes, e.g. offering
discounts or after sales appeared in both rather than developing alternative explanations. The
majority of candidates gained Level 2 marks for each section and many went on to achieve Level 3
for the recommendation. Only better candidates developed the recommendation to fully justify why
the alternatives were rejected in addition to justifying their chosen option and apply these answers
to the case material to gain full marks.

Question 4

(a) The majority of candidates recognised that disposable income would be increased and this was
likely to lead to an increase in the sales of lamps benefiting the business. The increase in interest
rates was generally well answered; most candidates also referred to the fact that the business had
loans and this would lead to an increase in their costs. Once again, only strong candidates gained
the four application marks and where only one of these marks was awarded it was often for
referring to the sale of lamps.

(b) The majority of candidates calculated all four correct ratios and therefore achieved full marks at
Level 2, although a minority calculated only one year or only one set of ratios. Many of these
answers then went on to evaluate the meaning of these ratios to the financial position of the
business. However, only the most able candidates developed their evaluation to include both the
figures and the business situation as a whole, to achieve full marks for including application.

© 2015