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    Workplace Communication Management

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    1. The first question defines communication and personal values, and how personal values affect effective communication. 2. The second question explains how communication is important for all levels of management and employees, illustrates the communication process, and defines communication channels. 3. The third question covers good communication skills, one-way and two-way communication systems, and how modern technology affects effective communication in organizations. 4. The fourth question requires short notes on various types of communication. 5. The fifth question defines communication barriers, explains them briefly, and asks about methods to overcome barriers.

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    Workplace Communication Management

    Uploaded by

    gaz
    294 views1 page
    1. The first question defines communication and personal values, and how personal values affect effective communication. 2. The second question explains how communication is important for all levels of management and employees, illustrates the communication process, and defines communication channels. 3. The third question covers good communication skills, one-way and two-way communication systems, and how modern technology affects effective communication in organizations. 4. The fourth question requires short notes on various types of communication. 5. The fifth question defines communication barriers, explains them briefly, and asks about methods to overcome barriers.

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    Workplace Communication Management

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    1. The first question defines communication and personal values, and how personal values affect effective communication. 2. The second question explains how communication is important for all levels of management and employees, illustrates the communication process, and defines communication channels. 3. The third question covers good communication skills, one-way and two-way communication systems, and how modern technology affects effective communication in organizations. 4. The fourth question requires short notes on various types of communication. 5. The fifth question defines communication barriers, explains them briefly, and asks about methods to overcome barriers.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    294 views1 page

    Workplace Communication Management

    Uploaded by

    gaz
    1. The first question defines communication and personal values, and how personal values affect effective communication. 2. The second question explains how communication is important for all levels of management and employees, illustrates the communication process, and defines communication channels. 3. The third question covers good communication skills, one-way and two-way communication systems, and how modern technology affects effective communication in organizations. 4. The fourth question requires short notes on various types of communication. 5. The fifth question defines communication barriers, explains them briefly, and asks about methods to overcome barriers.

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    of 1

    TERTIARY AND VOCATIONAL EDUCATION COMMISSION

    COMMON WRITTEN EXAMINATION

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    NVQ Level 05 – Semester I
    Information & Communication Technology

    Workplace Communication EMPM 02 Three Hours

    Answer all five (05) questions.

    Question 01
    I. Define “Communication” (Marks 05)
    II. Explain what is Personal Values and write 4 personal values (Marks 07)
    III. How personal values effect to effective communication (Marks 08)

    Question 02
    I. “Communication is important for the managers and the employees of all levels”
    Explain this statement (Marks 06)
    II. Illustrate the communication process (Marks 07)
    III. What is a “communication channel”. Mention two type of communication channels
    (Marks 07)

    Question 03
    I. What are the good communication skill (Marks 05)
    II. Briefly explain one-way and two-way communication system (Marks 05)
    III. Explain to what content modern technology affects the effective communication in an
    organization (Marks 10)

    Question 04
    a) Write short notes on any four (04) of the following
    b) Verbal communication
    c) Formal communication
    d) Horizontal communication
    e) Mass communication
    f) Informal communication (Marks 4 X 5=20)

    Question 05
    I. What do you mean by communication barriers? (Marks 05)
    II. Briefly explain the communication barriers (Marks 08)
    III. What are the methods used to overcome those barriers? (Marks 07)

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