Ps Pcs Sa 8.3r5 Releasenotes

Pulse Connect Secure
Release Notes
PCS 8.3R5 Build 63409
PDC 5.3R5 Build 1491
Default ESAP Version: ESAP 3.0.3
Release, Build 8 .3R5, 63409

Published April, 2018
Document Version 6 .0
Pulse C onnect Secure Release
Notes
Pulse Secure, LLC

2700 Zanker Road, Suite 200
San Jose, CA 95134
https://www.pulsesecure.net
© 2018 by Pulse Secure, LLC. All rights reserved
Pulse Secure and the Pulse Secure logo are trademarks of Pulse Secure, LLC in the United States. All
other trademarks, service marks, registered trademarks, or registered service marks are the property
of their respective owners.
Pulse Secure, LLC assumes no responsibility for any inaccuracies in this document. Pulse Secure, LLC
reserves the right to change, modify, transfer, or otherwise revise this publication without notice.
The information in this document is current as of the date on the title page.
END USER LICENSE AGREEMENT
The Pulse Secure product that is the subject of this technical documentation consists of (or is intended
for use with) Pulse Secure software. Use of such software is subject to the terms and conditions of the
End User License Agreement (“EULA”) posted at https://www.pulsesecure.net/support/eula. By
downloading, installing or using such software, you agree to the terms and conditions of that EULA.
© 2018 by Pulse Secure, LLC. All rights 2

reserved
Notes
Contents
Introduction.....................................................................................................................4
Hardware Platforms..........................................................................................................4
Virtual Appliance Editions .................................................................................................4
Upgrade Paths..................................................................................................................4
General Notes ..................................................................................................................5
Noteworthy Changes ........................................................................................................5
Known Issues in 8.3R5 Release ..........................................................................................6
Fixed Issues in 8.3R5 Release.............................................................................................6
New Features in 8.3R4 Release ..........................................................................................8
Noteworthy Changes ........................................................................................................9
Fixed Issues in 8.3R4 Release.............................................................................................9
Known Issues in 8.3R4 Release ........................................................................................ 11
New Features in 8.3R3 Release ........................................................................................ 13
Fixed Issues in 8.3R3 Release........................................................................................... 15
Noteworthy Changes ...................................................................................................... 23
Fixed Issues in 8.3R2.1 Release ........................................................................................ 24
Fixed Issues in 8.3R1.1 Release ........................................................................................ 28
Noteworthy Changes ...................................................................................................... 29
Documentation .............................................................................................................. 39
Documentation Feedback ............................................................................................... 39
Technical Support........................................................................................................... 39
Revision History.............................................................................................................. 39

reserved
Notes
Introduction
This document is the release notes for Pulse Connect Secure Release 8.3R5. This document contains information about what
is included in this software release: supported features, feature changes, unsupported features, known issues, and resolved
issues. If the information in the release notes differs from the information found in the documentation set, follow the relea se
notes.
Hardware Platforms
You can install and use this software version on the following hardware pl atforms:
• MAG2600, MAG4610, MAG6610, MAG6611, MAG SM160, MAG SM360
• PSA300, PSA3000, PSA5000, PSA7000F, PSA7000C
To download software for these hardware platforms, go to: https://www.pulsesecure.net/support/
Virtual Appliance Editions

This software version is available for the following virtual appliance editions:
• Demonstration and Training Edition (DTE)
• Service Provider Edition (SPE)
The following table lists the virtual appliance systems qualified with this release.
Table 1 Virtual Appliance Editions
P latform Qu alified System
• HP ProLiant DL380 G5 with Intel(R) Xeon(R) CPU

VMware
• ESXi 6.0, 5.5U3, 5.5
• CentOS 6.6 with Kernel cst-kvm 2.6.32-504.el6.x86_64

• QEMU/KVM v1.4.0
KVM • Linux Server Release 6.4 on an Intel Xeon CPU L5640 @ 2.27GHz
o 24GB memory in host
• Allocation for virtual appliance: 4vCPU, 4GB memory and 40GB disk space
Hyper-V • Microsoft Hyper-V Server 2012 R2
Microsoft Azure • Azure Resource Manager
To download the virtual appliance software, go to: https://www.pulsesecure.net/support/
Upgrade Paths
The following table describes the tested upgrade paths. Please note that here x and y refer to the following:
x: Latest maintenance release version
y: Any release version
Up grade From Qu alified Compatible
Yes
8.3Rx

reserved
Notes
Up grade From Qu alified Compatible
8.3Ry Yes
8.2Rx Yes -
8.2Ry - Yes
8.1Rx Yes -
8.1Ry - Yes
For Versions Earlier than 8.1:

• First upgrade to release 8.1Rx|8.1Ry or 8.2Rx|8.2Ry, and then upgrade to 8.3Rx.
Note: If your system is running Beta software, roll back to your previously installed official software release
before you upgrade to 8.3R5. This practice ensures the rollback version is a release suitable for production.
Note: On a PCS/PPS virtual appliance, we highly recommend to freshly deploy a VA-SPE/PSA-V from 8.3-
based OVF, when any of the following conditions are met:
• If the disk utilization goes beyond 85% or if an admin receives iveDiskNearlyFull SNMP Trap.
• If the factory reset version on the VA-SPE/PSA-V is 7.x or 8.0.
General Notes
1. For policy reasons security issues are not normally mentioned in release notes. To find more information about our
security advisories, please see our security advisory page.
2. In 8.2R1.1 and above, all PCS client access binaries (Network Connect, WSAM, Host Checker, JSAM, Windows Terminal
Services, Citrix Terminal Services) are signed with a SHA-2 code signing certificate to improve security and ensure
compatibility with Microsoft OS’s 2016 restrictions on SHA-1 code signing. This certificate will expire on Jan 13, 2019.
Important note: Windows 7 machines must contain a March 10, 2015 Windows 7 Update in order to be able to accept
and verify SHA-2-signed binaries properly. This Windows 7 update is described here and here. If this update is not
installed (in other words if a Windows 7 machine has not received an OS update since March 10, 2015), then PCS
8.2R1.1 and later will have reduced functionality (see PRS-337311 below). (As a general rule, Pulse Secure, LLC
recommends that client machines be kept current with the latest OS updates to maximize security and stability).
3. When custom ciphers are selected, there is a possibility that some ciphers are not supported by the web browser.
Also, if any of ECDH/ECDSA ciphers are selected, they require ECC certificate to be mapped to the internal/external
interface. If ECC certificate is not installed, admin may not be able to login to the box. The only way to recover from
this situation is to connect to the system console and select option 8 to reset the SSL settings from the console menu.
Option 8 resets the SSL setting to its default. So, the previously set SSL settings are lost. This is applicable only to
Inbound SSL settings.
4. Pre-5.0 Android and pre-9.1 iOS devices don’t support Suite B ciphers. So if Suite B is enabled, Pulse client on pre-5.0
Android and pre-9.1 iOS devices will not be able to connect to PCS device.
Noteworthy Changes
• PRS-349751: If the license client and license server lose communication and the license client ID is lost, the license
cannot be leased successfully. This build introduces an admin option to reset the client ID

reserved
Notes
Known Issues in 8.3R5 Release

The following table lists Known issues in 8.3R5 release.
P roblem Report R elease Note

Number
PRS-360592 When selecting more than one role to duplicate, only the first role is duplicated.
Fixed Issues in 8.3R5 Release

The following table lists fixed issues in 8.3R5 release.
P roblem Report Summary

Number
Summary:
PRS-360590 When a web resource profile is duplicated, the confirmation text may display HTML escape characters rather
than the correct name
Summary:
PRS-360377 If lockdown is enabled for a Pulse connection with dual authentication enabled AND the user cancels the
secondary authentication prompt, lockdown is disabled and placed in "Manual override"
Summary:
PRS-360154
VPN Tunneling connection profiles do not allow LDAP attributes in IPv6 addresses
Summary:
PRS-360067
REST API access is not enabled for the initial admin user created on the serial console during initial configuration
Summary:
PRS-359826
Web daemon process on the PCS may crash when users are connecting when using ECDHE certificates
Summary:
PRS-359066
vApp-based configuration changes are not applied when the virtual appliance is started
Summary:
PRS-358761 Manual proxy settings for VPN Tunneling connection profiles cannot be saved when the proxy is defined by
hostname or FQDN
Summary:
PRS-358665
ADFS SSO fails when for SP-initiated SSO
Summary:
PRS-358633
The cgi-server process fails on a virtual license server if the license key is entered with a trailing space
Summary:
PRS-358616
DNS options for a VPN tunneling connection profile cannot be viewed when logged in as a read-only admin
Summary:
PRS-358604
Syslog server detail fails to import with a custom port defined in XML (or through Pulse One)
Summary:
PRS-358351
VPN Tunneling connection profiles configured for a PAC file cannot be saved if a custom port is defined

reserved
Notes

Number
Summary:
PRS-358221 If the PCS URL is defined/accessed from the bookmark with invalid parameters, a message is displayed about
custom templates rather than invalid username or password
Summary:
PRS-358206
Multiple RDP sessions are launched per single click when using Pulse Secure Application Launcher
Summary:
PRS-358087
100% CPU utilization may be observed if the Pulse client connects and disconnects rapidly.
Summary:
PRS-358049
JSAM fails to start on macOS clients when using an auto-launch policy.
Summary:
PRS-357990
Custom pages fail to import through XML, Pulse One, or push config if the zip file has missing pages.
Summary:
PRS-357907 Citrix terminal service bookmarks do not honor the option for "IP-based matching for hostname-based policy
resources".
Summary:
PRS-357836
Typo in HSTS options at System>Configuration>Security>Miscellaneous.
Summary:
PRS-357797 The prompt to allow Pulse Secure Application Launcher to run and launch client components disappears too
quickly on Safari.
Summary:
PRS-357670
SAML-based SSO fails when forceAuth flag is enabled and a user is connected over a VPN tunnel.
Summary:
PRS-357609
DMI access is disabled when a node is removed from a cluster.
Summary:
PRS-357495
Custom sign-in page selection for new sign-in URLs is not alphabetized.
Summary:
PRS-357362
PCS or PPS clients may disconnect from Pulse One in the event of DNS failure or high network latency.
Summary:
PRS-356702
Editing the Citrix resource profile ICA type may cause an HTTP/500 error.
Summary:
PRS-356662 The premiere Java RDP applet (HOB) does not load properly for Linux (Ubuntu) clients when using full screen
mode.
Summary:
PRS-353689
XML import fails when WSAM allowed servers contain spaces in the port definition (e.g. 80, 25, 137-139).
Summary:
PRS-351821
Special characters are not encoded properly when uploading the configuration to Pulse One.
Summary:
PRS-351449 Pulse Secure Application Launcher fails to start Network Connect when the logged in user account on the client
system contains special characters.
Summary:
PRS-349751
The license client ID cannot be reset from the license client.
Summary:
PRS-361800
User accounts may be locked earlier than expected when using credential provider-based login with Pulse.

reserved
Notes

Number
Summary:
PRS-361424
Auto-launch of an RDP (ActiveX or HOB) bookmark fails if the role also has telnet or SSH sessions enabled.
Summary:
PRS-360736
The PCS may stop responding to SNMP queries due to a race condition.
Summary:
PRS-360723
SSLDump cannot be viewed if the capture was running for both internal and external interfaces.
Summary:
PRS-360590 When a web resource profile is duplicated, the confirmation text may display HTML escape characters rather
than the correct name.
Summary:
PRS-360539
Pulse credential provider with “Use desktop credentials” does not support UPN login.
Summary:
PRS-359915
A memory leak associated with certificate authentication during CRL checking.
Summary:
PRS-359826
The web daemon may crash when using an ECDHE device certificate.
Summary:
PRS-359612
Office365 may not be rewritten correctly.
Summary:
PRS-359438
IP pool-based VPN Tunneling IPs may be given unexpectedly to other users prior to IP pool exhaustion.
Summary:
PRS-359005
The VMWare Tools version has been upgraded to 10.2.0.
Summary:
PRS-358565
The web daemon may use 100% of available memory when using an ECDH device certificate.
Summary:
PRS-358362
Office365 access may not be rewritten correctly.
Summary:
PRS-357993
Custom start page configured with <loginHost> fails with XML import, pushconfig, Pulse One publish.
Summary:
PRS-357819
Capturing a TCP dump on a system with an ECDH certificate may cause the system to use 100% memory.
Summary:
PRS-360462
Cloud Secure authentication for non-Outlook clients fails
New Features in 8.3R4 Release

The following table describes the major features that are introduced in this release.

reserved
Notes
Feature D escription
FQDN-based split tunneling for FQDN (Fully qualified domain name) based split tunneling allows for split tunneling rules by directly
Android specifying the domain names and has been extended to Android clients.
Virtual License Server EVAL support Evaluation licenses have been added for Virtual License Server.
Federal Licensing for Virtual New Licensing mechanisms have been added to support requirements specific to federal customers.
Appliances
Static Secondary Authentication

When a static password is used for secondary authentication, it can now be masked.
Password masking
REST API support to download license REST API support to download license keys from PCLS through authcodes on Virtual Appliances/Virtual
keys from PCLS License Server has been added. For more details refer to the REST API Solutions Guide.
Noteworthy Changes
In 8.3R4, a checkbox for static secondary authentication password masking has been add. See image below:

The following table lists fixed issues in 8.3R4 release.

Number
Summary:
PRS-348322
Rewrite daemon may fail when long videos are viewed through the CIE.
Summary:
PRS-351245 If source IP restrictions are enabled on the realm AND a user connects through the Pulse client, no entry is
recorded in the user access log.
Summary:
PRS-352458
Frequent crashes of the rewrite-server daemon may be observed when NTLM SSO is configured.

reserved
Notes

Number
Summary:
PRS-352487 If an LDAP attribute is used to create HTML5 bookmarks AND if there are multiple values to that attribute, only
the first server in the list will be accessed, even when selecting another host.
Summary:
PRS-353185
Syslog export is improperly formatted for RFC5424 compliance.
Summary:
PRS-353553
Connecting through WSAM may cause 100% CPU utilization in a specific environment.
Summary:
PRS-354350
The rewrite daemon may fail when Kerberos SSO is configured.
Summary:
PRS-354459
PSA7000f may become unreachable after reboot until link speed is toggled.
Summary:
PRS-354987
Users may fail to launch a VPN Tunneling session when in a clustered environment.
Summary:
PRS-355046
The localization string for HTML5 access sessions is incorrect for Italian.
Summary:
PRS-355280
Users may need to reboot after the Pulse tunnel is launched AND a session start script is launched.
Summary:
PRS-355475
Citrix bookmarks may not launch correctly.
Summary:
PRS-355695 The option to disable the address bar on opening a web bookmark in a new window has updated verbiage to
match modern browser behavior (made read-only).
Summary:
PRS-356117 The process associated with Kerberos SSO for authorization only/ActiveSync (dskrb) may fail and create process
snapshots in a cluster environment.
Summary:
PRS-356398
Network Connect is unable to switch between FIPS and non-FIPS connections.
Summary:
PRS-356414 The process responsible for Kerberos Constrained Delegation (dsasekcd-handle) may fail when a high number of
users connect.
Summary:
PRS-356775
The snapshot will now report if a virtual appliance is configured as a license server.
Summary:
PRS-356875
Adding or deleting WSAM profiles may fail.
Summary:
PRS-356908
The IP address of a Hyper-V virtual appliance cannot be changed through the virtual console.

reserved 0
Notes

Number
Summary:
PRS-357043
When FIPS is enabled, the cipher selection is reverted to medium.
Summary:
PRS-357265 Outbound DMI settings are shown to administrators, even though NSM (which uses outbound DMI) is no longer
supported.
Summary:
PRS-357368
Credential provider login fails with UPN if the authentication server is LDAP.
Summary:
PRS-357484
Push Configuration on Source Device fails when the attempted Target Device has an active admin user session.
Summary:
PRS-357644
Cluster creation fails on systems without a management interface.
Summary:
PRS-357808
Converting from a virtual license server to a standard virtual appliance may not restore all functionality.
Summary:
PRS-358111
Push configuration targets cannot be removed until all history is cleared.
Summary:
PRS-358159
Pulse UI fails to start after forcefully being terminated on Linux.
Summary:
PRS-355887
dsTermServ.exe may crash when launching an RDP session.
Summary:
PRS-358344
When deleting a push target, there is a "<br>" visible in the message.

The following table lists known issues in 8.3R4 release.

Number
Symptom:
PCS VA-SPE does not receive response for the heart beat messages from Pulse Cloud Licensing Service (PCLS).
Conditions:
1) PCS VA-SPE is configured to reach PCLS via External Port.
PCS-6476
2) PCS VA-SPE cannot reach pcls.pulseone.net through Internal port.
3) PCS VA-SPE is configured as a Cluster.
Workaround:
None. Disable Clustering, if possible.
Symptom:
IPv6 VPN tunneling address is not getting displayed in active user page.
Conditions:
PRS-356768
When pulse client (tunnel adapter) has assigned with both IPv4 and IPv6 address.
Workaround:
None (Just display issue functionality is working fine.)

reserved 1
Notes

Number
Symptom:
Enabling FIPS mode selects SSLv3 option in outbound settings page
Conditions:
If PCS admin does following steps, SSLv3 Option in FIPS Mode is getting enabled in Outbound Settings Page:
a) Enable NDcPP Mode in Inbound SSL Security Option.
PRS-356068
b) Disable FIPS Checkbox in Inbound SSL Security Option.
c) Change Allowed SSL and TLS version to SSLv3 in Outbound SSL Security Option.
d) Enable FIPS Mode in Inbound SSL Security Option.
Workaround:
None.
Symptom:
SSL dump option in TCPDump Sniffing on VLAN interface shows empty page.
Conditions:
PRS-356844 If PCS admin sniffs on VLAN interface and viewed sniffed packets using SSL dump option, there will be an empty
page displayed.
Workaround:
None.
Symptom :
cgi-server crash is seen in VLS when a space is included in the license key.
Condition:
PRS-358633
EVAL VLS license keys is applied with any leading and trailing white space.
Workaround:
Crash occurs only when a space included in license key, otherwise there is no issue.
Symptom:
On the PCS admin -> status -> active users page, the user can delete the client session by choosing ‘delete
session’ option. This disconnects the client session and on the client window ‘connect’ option is shown.
PRS-358113
Occasionally the ‘disconnect’ option is shown. The above behavior is observed intermittently only on CentOS 7.
Workaround:
None.
Symptom:
Windows 10 reporting "nc.windows.app.23787" error, when PCS is toggled from FIPS to Non-FIPS mode.
Condition:
PRS-358277
Windows 10 reporting "nc.windows.app.23787" error, when PCS is toggled from FIPS to Non-FIPS mode.
Workaround:
Reboot will resolve the issue.
Symptom:
When customer uses “machine or user (Enable pre-desktop login (Credential Provider)” in connection set”, this
PRS-358115 error is seen.
Workaround:
Enable 'Use Desktop Credentials’ for connection set.

reserved 2
Notes

Support for REST APIs (Framework Enables retrieving, adding, updating and deleting configuration of PCS device through REST API calls (GET,
and Config APIs POST, PUT and DELETE)
PSAL is used to launch the following clients in the absence of the JAVA plugin support in Firefox, Chrome
and MS Edge
PSAL support for HOB & JSAM
1. HOB premiere Applet
2. Java Secure Application Manager
Log the events for any access before Enables to log all web requests to PCS before authentication.
authentication in PCS
HOB JWT Upgrade HOB JWT applet version has been upgraded to 4.1.0794
Pulse Connect Secure on the PSA series appliances are now validated for FIPS 140-2 Level 1 compliance.
Federal agencies protecting sensitive government data using cryptographic modules are mandated to use
FIPS 140-2 Level 1 compliance
FIPS 140-2 validated technology. Pulse Secure MAG series appliances are already validated.
For details, refer: http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/1401val2017.htm#2896
All egress traffic from PCS on internal/external/management interfaces can be optionally tagged with a
VLAN Support for all interfaces VLAN ID to reduce external switch configuration overhead.
This feature is currently supported only with IPv4 and on stand-alone device.
- Enables VA-SPE/PSA-V to obtain licenses from PCLS using authcodes. Hence, VMware VA can get licenses
without the need of a physical/virtual license server
- Send periodic Heartbeat messages every 12 hours to PCLS for auditing purpose.
• If VA-SPE/PSA-V is not able to contact PCLS for more than 30 days, all installed licenses will get
disabled.
VA-SPE/PSA-V Licensing via PCLS • The licenses will get re-enabled when the VA-SPE/PSA-V is able to establish communication
(on-prem and in public IaaS clouds) with PCLS(through authcodes or through heartbeat)
Note:
• VA-SPE/PSA-V should be able to connect to pcls.pulseone.net on port 443 to download license
keys and sending heartbeats
• This feature is supported on VA-SPE/PSA-Vs deployed on hypervisors (VMware ESXi, Hyper-V
and Azure) except KVM Hypervisor.

reserved 3
Notes
Customer's service uses RADIUS accounting to determine billing for mobile clients and allows for access
on cellular & WiFi connections
The current design uses the Acct-Multi-Session-Id attribute to link together the multiple related sessions
of a roaming client. Each roaming session of the client gets a unique Acct-Session-ID. We send accounting
Granular RADIUS accounting for packages for a roaming session only when it terminates, but not with the interim updates. The interim
roaming sessions updates only contain accounting for the Acct-Multi-Session-Id, and not for the individual roam sessions
(e.g. the Acct-Session-ID).
Without the interim updates containing granular roaming data consumption, a client that has roamed
from, say WiFi to a pre-paid cellular plan may end up consuming more data than allowed as the service
provider only gets the accounting information at the end of the roaming session but not during it.
VPN as a service to be hosted on Azure as a IaaS offering.

Deployment using JSON template. In the current release following templates will be provided.
• Deploy PCS along with required network and security policies infrastructure in Azure.
• Deploy PCS with existing virtual network
Deployed PCS will have three interfaces configured. IP configuration for all three interfaces are configured
automatically.
From the azure portal following operation are supported.

Cloud-VPN hosted in Azure
• Start
• Stop
• Restart
• Move across resource groups.
Most of the existing features of Pulse Connect Secure are supported, Please refer deployment guide to
get info on the features which are not supported.
Initiating bulk session sync when a node rejoins after a cluster split. Sessions will be synchronized from
LMDB user sessions sync in Cluster
active node to passive node.
IKEv2 phase 2 SHA2 support SHA256 Authentication is supported during ESP key negotiation in IKEv2 Phase 2.
HSTS: Provide max-age and optional HSTS max age and optional directives like includeSubDomain and Preload can be configured from the
directives support admin UI
Clustering support in SPE Virtual Virtual Appliances - including legacy VA-SPE as well as the new PSA-V appliances can be clustered in a 2-
Appliance node Active/Active or Active/Passive configuration. Performance qualified on VMware only.
Support for Firefox 52 ESR. Qualified support for Firefox 52 ESR.
Support for VDI 7.1. Qualified support for VDI Profiles on VMWare Horizon view server 7.1.
Licensing for VM Models VA-SPE/PSA-V models will be available in different models based on vCPU core counts.

reserved 4
Notes
The Pulse Cloud Secure technology provides seamless and secure access to cloud-based applications.
With this PCS release, the following capabilities are available as part of the Cloud Secure:
• Cloud Secure Configuration through New UX- Configuring and Enabling Cloud Secure solution
in PCS involves multiple steps like enabling SAML, Identity provider configurations, Service
provider configurations, VPN settings etc. Cloud Secure UX is a simplified and intuitive user
interface to enable cloud secure solution. UX enhances the admin experience by helping them
by prepopulating the relevant settings, reuse of existing configurations and guiding them with
help sections.
Cloud Secure • ADFS Integration: Cloud Secure solution integrates well with Third-Party Identity Providers to
support the existing customer deployments who has already implemented Identity
management solution from different vendors.
In this release, Cloud Secure started supporting Identity Federation with Microsoft’s Active
Directory Federation Services.
• Active-Active Cluster Support: We support Cloud Secure Use cases with PCS A/A Cluster
Deployment

Number
Summary:
PRS-346532
Terminal Services RemoteApp feature fails on Chrome & Firefox.
Summary:
PRS-348281
Network Connect: Users unable to connect with GINA on and are failing HC on Windows 10.
Summary:
PRS-341742
Pulse Collaboration: Users are unable to view or change meeting details for recurring meetings .
Summary:
PRS-352353 Attendee unable to join Pulse Collaboration meeting from Chrome and Firefox browser when custom sign -inpage
is used.
Summary:
PRS-350673
Pulse One publishing error (Result of importing is unknown)
Summary:
PRS-349003
SNMP alerts for high usage of disk (Sending iveDiskNearlyFull ). Customer needs RCA
Summary:
PRS-352858
SYSLOG traffic is send in UDP 514, when configured custom port is 32768 or above.
Summary:
PRS-353985 Password option value of "Use Proxy Server" in admin page under Host Checker option can be identified using
Inspect option of browsers.

reserved 5
Notes

Number
Summary:
PRS-350911
Special characters in Danish keyboard does not work using IE.
Summary:
PRS-353751 Pulse Secure client displays the wrong password expiration number of days with respect to LDAPS password
management.
Summary:
PRS-350545
AAA - Requirement to add Variable callingStationId to the custom expression
Summary:
PRS-352940
Some Host Checker components are still not digitally signed.
Summary:
PRS-352207
RDP user created bookmark fails if <PASSWORD[2]> set as variable
Summary:
PRS-352633 Edit HTML5 Resource Profile SSH/Telnet bookmark via Roles > HTML5 Access changes Access Type to RDP on the
bookmark.
Summary:
PRS-352761
Web process crashes frequently. Needs RCA.
Summary:
PRS-356081 Pulse One publish failure: Failed to configure the import operation for block: [system.network.management -port]
operation: replace
Summary:
PRS-349124
PGM traffic causing high cpu in 8.2RX.
Summary:
PRS-351215 Incomplete localization when "End-user Localization" language selection set to "Automatic (based on browser
settings)".
Summary:
PRS-345463
PSA: Critical or major events are generated for fan alert "Fan *X is running below threshold (*RPM)
Summary:
PRS-351581
Unable to join a node to cluster via serial console.
Summary:
PRS-351007
Negative number in the bytes in field for VPN tunnel logging in WELF format.
Summary:
PRS-347379 PCS loses connection to Syslog server when there is an XML import (Even if no service is restarted). Need
RCA/Solution.
Summary:
PRS-350908
"DISCONNECTED" pop-up in HTML5 RDP session does not come

reserved 6
Notes

Number
Summary:
PRS-349571
Mac Sierra (10.12) slow performance issue with MTU seen as below 500 bytes.
Summary:
PRS-349121
Config-only cluster, SNMP GET for "iveConcurrentUsers" and "clusterConcurrentUsers" are the same and
should not be.
PRS-353699 Summary:
Unable to modify HC rule name on 8.2R8, need RCA and fix.
PRS-347307 Summary:
CPU usage spike once in every 1 or 2 days on both the nodes in Cluster.
PRS-349880 Summary:
JSAM launching issue in firefox browser in 8.2R5 and above version.
PRS-351347 Summary:
WSAM Bypass Application does not work as expected with McAfee AV
PRS-345283 Summary:
DNS redirect corrupts merged PAC file for Pulse client.
Summary:
PRS-346153
PSAL : Issue while using NC auto launch error message: " Detected incorrect data from server" on Chrome,
Edge
PRS-346144 Summary:
WTS Seamless Window feature does not work with Chrome browser
PRS-352968 Summary:
SharePoint 2013 documents are not rendering
PRS-352143 Summary:
PSAL: Browser redirects to PSAL download page after HC policy evaluation
Summary:
PRS-353300
Rewrite: Backend throws error page in 2nd login attempt if form post sso is configured for the backend logout
url.
PRS-350462 Summary:
VPN tunnel assignment intermittently fails for all users
PRS-351344 Summary:
TNCS crash occured generating core dump. Need RCA.
PRS-351273 Summary:
PSA7000 webserver crashed with TP of 180MBps and 80% CPU, web crashed in 8.2R5
PRS-355601 Summary:
Proxy prompt with Pulse Secure client 5.2R8 when credential provider is configured
Summary:
PRS-350829
Pulse Application Launcher throwing failed to contact server for the first time launching Virtual desktops
resource profiles

reserved 7
Notes

Number
PRS-351643 Summary:
Support of HSTS does not include the HSTS header when browsing to the base domain using HTTPS
PRS-351321 Summary:
Web Rewrite: Unable to access Internal web resource which is protected by Kerberos.
PRS-346939 Summary:
After a cluster split and VIP failover, users are prompted for authentication.
PRS-344879 Summary:
VIP failover occur if we unplug and plug internal link on passive node in less than 60sec.
PRS-347945 Summary:
Web core session is broken after a cluster split.
PRS-351673 Summary:
VDI: Connection server is not updated on WIndows 7 machines with VMware horizon view client 4.1.0
PRS-345418 Summary:
VA-SPE (vmware) running 8.2R4 fails during bootup after adding 2GB memory and adding CPU cores
PRS-346477 Summary:
IKEv2 connection dropped when using a Directory/Attribute server in the realm
PRS-353159 Summary:
Pulse One: Configuration mismatch in Roles: live-meeting-limit, live-attendee-limit, new-window
PRS-345523 Summary:
WSAM auto-uninstall not work for non-admin users
PRS-350169 Summary:
Disk utilization in the 8.2 New UI shows up 0% all/most of the time
PRS-344037 Summary:
Server fails authentication with bogus "missing or invalid certificate" error.
Summary:
PRS-353082
Newly added connection stays at "Connect Requested" indefinitely. Restarting Pulse Secure Service fixes the
issue.
PRS-299313 Summary:
WSAM : Launching WSAM via pulse and TDI drivers not intercepting DNS query [OS - 7.4R5]
PRS-350026 Summary:
Core Rewrite: SharePoint HTML embedded mailto links getting rewritten.
PRS-351467 Summary:
Pulse One: Deleting a role mapping using expression and deleting expression, causes "Publish Failed".
Summary:
PRS-351063
Pulse 5.2R5 stuck at connecting and do not get the pre-signin notifications even, seems Captive Portal option
caused it and need RCA.
PRS-305129 Summary:
IE9+ will use cached ie.js after upgrade from 7.0R5 to 7.3R2.
PRS-351547 Summary:
MAG/PSA losing config changes when power outage occurs despite saving the changes in 8.2.

reserved 8
Notes

Number
PRS-352789 Summary:
Need to change the Severity from "Major" to "Critical".
PRS-341904 Summary:
Users account get locked on the AD after 3 failed attempt.
PRS-350216 Summary:
Cloud Secure: Active Sync is not working with iOS devices after upgrading to 10.2


Number
Symptom:
PCS VA-SPE/PSA-V does not receive response for the heart beat messages from Pulse Cloud Licensing
Service(PCLS)
Conditions:
PCS-6476
1. PCS VA-SPE/PSA-V is configured to reach PCLS via External Port
2. PCS VA-SPE/PSA-V is configured as a Cluster
Workaround:
Configure both the cluster nodes to use Internal port to connect to PCLS
Symptom:
IPv6 VPN tunneling address is not getting displayed in active user page.
Conditions:
PRS-356768
When pulse client (tunnel adapter) has assigned with both IPv4 and IPv6 address.
Workaround:
None (Just display issue functionality is working fine.)
Symptom:
Enabling FIPS mode selects SSLv3 option in outbound settings page
Conditions:
If PCS admin does following steps, SSLv3 Option in FIPS Mode is getting enabled in Outbound Settings Page:
e) Enable NDcPP Mode in Inbound SSL Security Option
PRS-356068
f) Disable FIPS Checkbox in Inbound SSL Security Option
g) Change Allowed SSL and TLS version to SSLv3 in Outbound SSL Security Option
h) Enable FIPS Mode in Inbound SSL Security Option
Workaround:
None
Symptom:
SSL dump option in TCPDump Sniffing on VLAN interface shows empty page.
Conditions:
PRS-356844 If PCS admin sniffs on VLAN interface and viewed sniffed packets using SSL dump option, there will be an empty
page displayed.
Workaround:
None
Symptom :
Azure: End-user will not be able to establish a tunnel if admin configure "DHCP" option under IPv4 address
assignment.
PCS-6656 Conditions :
In VPN configuration profile if admin selects DHCP option for IPv4 address assignment.
Workaround :
In VPN configuration profile select IPv4 address pools option.

reserved 9
Notes

Number
Symptom :
Admin will not be able to access PCS if he tries to import XML config which changes the existing network settings.
This is also applicable when admin tries to deploy new PCS in Azure and if the PCS config hosted in web server
PCS-6612 contains network settings.
(Azure) Conditions :
PCS XML config with internal/external/management port configuration.
Workaround :
Import PCS XML config without network settings configurations in it.
Symptom :
Admin will not be able to get SSH console access if he upgrade PCS on Azure from 8.3R3 to next available release.
(Azure) Upgrading PCS on Azure from 8.3R3 to next available release.
Workaround :
For SSH access use Remote Debugging Code (RDC).
Symptom :
Reboot, Restart Services, Factory Reset and Shutdown operation do not work through PCS console.
Conditions :
PCS-6601
System operations do not work through PCS console.
(Azure)
Workaround :
System operation works through Admin UI and Azure portal. It is always advisable to shut down the instance via
the Azure portal or CLI to avoid the charges.
Symptom:
PCS configuration hosted in a web-server is not getting imported into PCS.
(Azure) If the web server is using https as communication protocol.
Workaround :
Host PCS configuration in a web server where the communication protocol is http.
Symptom:
Pulse Collaboration fails to launch in MAC OS High Sierra 10.13.
Conditions:
PRS-356904
If JRE installed, Pulse Collaboration fails to launch in MAC OS High Sierra 10.13 (17A365).
Workaround:
Install JDK and launch Pulse collaboration.
Symptom:
JSAM fails to launch in MAC OS High Sierra 10.13.
Conditions:
PRS-356665
If JRE installed, JSAM fails to launch in MAC OS High Sierra 10.13 Beta.
Workaround:
Install JDK & launch JSAM.
Symptoms:
HC rule policy with MD5 and SHA256 checksum fails intermittently for 64 bit process.
Conditions:
PRS-356307 Fails only for 64 bit process, because Host Checker 32 bit application, trying to fetch the information about 64 bit
process.
Workaround:
None.

reserved 0
Notes

Number
Symptom:
HOB Applet configured with screen size as full screen is not working on Ubuntu.
Conditions:
PRS-356662 Hob Applet (4.1) configured with screen size as full screen is not working on Linux Ubuntu 14.04.
Accessing Hob Applet directly also seeing the same behavior, Issue is with Hob Applet not with PCS.
Workaround:
Configure Screen size with any other options.
Symptom:
Getting 500 Internal error Message while modifying the Citrix ICA Client Access settings.
Conditions:
While editing Citrix StoreFront Web Access Resource profile Citrix ICA Client Access settings from "HTML5 Access"
PRS-356702
to "ICA client connects over CTS".
Workaround:
Create a new profile with required Citrix ICA Client Access setting options without modifying the existing Citrix
StoreFront Web Resource Profile.
Symptom:
Error mentioning "No bootable device" while deploying fresh 8.3R3 KVM SPE|DTE image with virtmanager
version less than or equal to 0.9.0 on KVM server.
Conditions:
Qemu version 1.1 start supporting the QCOW2 lazy_refcounts feature that improves performance of snapshot
operations.
Starting with qemu 1.7, compat=1.1 became the default, so that newly created images can't be read by older virt-
PRS-355313
manager versions by default. From 8.3R3/5.4R3, we are supporting KVM image with QCOW2
lazy_refcounts feature.
Workaround:
If you need to read them in older version, you need to do the following:
• Convert into old format using below command in the 'Terminal' (CLI)window:
qemu-img amend -f qcow2 -o compat=0.10 <image-name>
• Storage format should be set to qcow2 instead of raw in VM settings.
Symptom:
Users may not be able to access the resource if default VLAN ID is set on the internal interface.
Conditions:
If default VLAN ID is set on internal interface and user roles are mapped to internal interface,
PRS-356406 Users may not be able to access the resource.
Workaround:
Navigate to User roles->VLAN source IP. Map VLAN to internal_default VLAN and save changes.
In case of Virtual Appliance, Navigate to System->Traffic segregation->Default Network.
Include internal_default_VLAN in selected interface before mapping in user roles.
Symptom:
Gateway unreachable message seen on console
Conditions:
PCS-6469 If default VLAN ID is set on internal interface, gateway unreachable message seen on console while rebooting the
device.
Workaround:
None. It will not impact any of the functionality.
Symptom:
Session resumption will not work properly for users connected through ESP mode (User prompted for credential
during cluster failover).
Conditions:
PCS-5094
When connection profile is enabled with "ESP Transport Only (No SSL fallback, this setting is for the Pulse client
only)"
Workaround:
Disable this option in connection profile.

reserved 1
Notes

Number
Symptom:
When Hardware acceleration is enabled, large sized packets (over 1400 bytes) will be dropped.
Conditions:
PRS-355727 Users will see loss of traffic – of the packets that are big.
Workaround:
1. Use SHA256
2. Disable Cavium acceleration.
Symptom:
Session resumption is not happening when upgrading a A/P Cluster.
Conditions:
PRS-347460
Users who logged in while the cluster is upgrading will be prompted for login again.
Workaround:
Upgrade cluster during maintenance window.
Symptom:
Max concurrent users is restricted to 2, even after leasing licenses from license server
Conditions:
1) PCS is a Virtual Appliance
PRS-356476
2) Admin does a clear config after upgrade to 8.3R3
Workaround:
1. Take backup of PCS config, rollback, upgrade the VA-SPE and re-import the config. (or)
2. Apply core license through authcode
Symptom:
WSAM resources not samized when accessed via Edge Browser
Conditions:
PRS-339881 If users try to access WSAM resources from EDGE browser, access will fail. WSAM application will not receive any
traffic for the destination from the TDI driver.
Workaround:
Need to access the resource from other supported browsers (like IE, Firefox, etc.)
Symptom:
License Summary page shows maximum concurrent users as 25000.
Conditions:
PCS-6479 1. PCS VA is running on a VMware ESXi | Hyper-V | Azure.
2. Admin has installed 8 core licenses, but has allocated less vCPUs in VM Settings
Workaround:
None. Admin needs to shut down the VA-SPE/PSA-V and apply same no of cores as the licensed core limit.
Symptom:
While configuring Cloud Secure with New UX, we might hit some UI issues / validation errors as mentioned in
the PR
PRS-356722 Conditions:
Configuring Cloud Secure with New UX
Workaround:
Configure it through Admin UI
Symptom:
Office 365 landing page is not displayed properly.
Office 365 page is rewritten by PCS
Workaround:
None

reserved 2
Notes

Number
Symptom:
XML Import operation of SAM allowed servers/port fails
If there is a space in SAM allowed servers/port value.
Workaround:
Remove space from the XML configuration before import.
Symptom:
Client certificate based authentication will pass even though "Trusted for Client Authentication" Checkbox is
unchecked in any of the CA Chain.
PRS-351894
Conditions:
When "Trusted for Client Authentication" Checkbox is unchecked in any of the CA Chain.
Workaround:
None.
Symptom:
Certificate Authentication on iOS Mobiles works only with Pulse Client with version higher than 6.4.0.
When the Pulse client is configured to do Certificate authentication with PCS from mobiles.
Workaround:
If customer wants to test it, they can request for test ipa builds.
Symptom:
PCS login page redirects the end User to download activex plugin.
When the user have no pulse components installed on the PC.
Workaround:
None
Symptom:
End User is unable to download PSAL and user is not able to proceed further.
Conditions:
PRS-356607
Host Checker policy is enabled and user access any SSO-enabled application downloaded from App Store on
MAC OS.
Workaround:
None
Symptom:
Custom SOH Antivirus policy doesn't take Group policy configuration into consideration while evaluating in
windows 10 OS.
PRS-352127
Conditions:
Group policy setting are not considered while evaluating the policy Windows 10 OS.
Workaround:
None
Symptom:
Custom SOH Antispyware policy doesn't take Group policy configuration into consideration while evaluating in
windows 10 OS.
PRS-352127
Conditions:
Group policy setting are not considered while evaluating the policy Windows 10 OS.
Workaround:
None
Symptom:
HC process crashed when rule monitoring is on for connected session when admin tries to upgrade ESAP and
change V3-V4 Opswat option.
PRS-354153
Conditions:
Admin upgrades ESAP and toggles V3-V4 Opswat SDK when the user is connected with rule monitoring ON.
Workaround:
Restart the PPS services on endpoint.
Noteworthy Changes

reserved 3
Notes
• In 8.3R2, multicast traffic (Inbound and Outbound) hitting the server is captured in Enhanced Network Overview page
and Throughput graph on Overview page.
Fixed Issues in 8.3R2.1 Release

The following table lists issues that have been fixed and are resolved by upgrading to this release.

Number
Summary:
PRS-353755
Active Sync traffic causes hpproxy and aseproxy processes to crash.
Summary:
PRS-355199
The WSAM application is not passing traffic via the VPN intermittently.
Summary:
PRS-355106
Unable to connect to the WTS resource until reboot.
Summary:
PRS-354777
Unable to access rewriter resource intermittently due to Rewrite server crash.
Summary:
PRS-347840
HOB Java Applet fails with NLA enabled on the server.

The PCS allows another server to query it for some health check parameters.
Currently, these parameters are supported:
CPU-UTILIZATION
SWAP-UTILIZATION
Add "MAX-LICENSED-USERS- DISK-UTILIZATION
REACHED" flag to healthcheck.cgi SSL-CONNECTION-COUNT
data for intelligent load balancing USER-COUNT
VPN-TUNNEL-COUNT
The MAX-LICENSED-USERS-REACHED feature adds one more eponymous parameter that will indicate
whether the maximum number of users that is supported by the installed license has been reached.
Radius accounting interim updates are sent for each sub-sessions created under parent
Granular RADIUS accounting session. For every client, such as JSAM, Network Connect, WSAM, Pulse Desktop Client etc., Two interim
updates will be sent. One for parent session and one for the client session.

reserved 4
Notes
Administrators can now use stronger algorithm SHA2 in ESP mode. This can be configured in the
Support SHA2 in ESP Mode
Encryption settings under Resource Policies > VPN Tunneling > Connection Profiles.


Number
Summary:
PRS-353972
dsagentd may show some memory growth over time on every session time out.
Summary:
PRS-353479
'Maximize Security' Text displayed for AES256-SHA1 Encryption in Connection Profile.
Summary:
PRS-353476
IKEv2 Virtual Port config is removed after changing the Virtual Port Name field.
Summary:
PRS-353103
HTML5 access fails when compatibility mode is enabled in IE11.
Summary:
PRS-353002
ESP SHA256 HMAC truncation size is 96 bits instead of 128 bits.
Summary:
PRS-352536
On PSA3000 and PSA5000, disabling of management port causes the management port tab to disappear.
Summary:
PRS-351643
Support of HSTS does not include the HSTS header when browsing to the base domain using HTTPS.
Summary:
PRS-349490
When users logout, there is no recommendation to close the browser.
Summary:
PRS-347492
The internal and external ports may not load correctly on the PSA7000f chassis.
Summary:
PRS-352388 Configuration may fail to push from the master appliance to slave appliances in Pulse One if its slave appliance
has an AD server instance with the same name in a different case.
Summary:
PRS-351300 Outlook Anywhere configured on remote systems that have DNS entries that point to the PCS IP may cause the
CPU and memory utilization to increase until the system is inaccessible.

reserved 5
Notes

Number
Summary:
PRS-349686
The user access log does not record client OS information.
Summary:
PRS-347945
Users may need to reauthenticate to continue using web browsing functionality after a cluster failover.
Summary:
PRS-349003
SNMP being configured may cause high disk usage alerts.
Summary:
PRS-346863
SSL acceleration being enabled may cause the web server and cluster services to destabilize and fail to recover.
Summary:
PRS-351873
Pushing AV product details from Pulse One may fail to import correctly.
Summary:
PRS-341933 Attempting to join a meeting using a dynamically generated URL from an external server may display an access
forbidden message if the dynamic URL has a trailing slash in the referrer host definition.
Summary:
PRS-352232 When an older client, without AES256/SHA256 support, connects to a role with ESP only transport configured,
SSL fallback will occur and data will transfer over SSL.
Summary:
PRS-348473
Auto-launch does not occur for Network Connect after session time out with "Enable session timeout warning”.
Summary:
PRS-348389
Pulse virtual adapter with MTU 1500 might cause connection issues.
Summary:
PRS-349666
License expiration may be reached sooner than expected in a cluster after a cluster split.
Summary:
PRS-350978 Network Connect (Windows) users may not be able to access the last IP in a list of tunneled networks from the
split tunneling policy.
Summary:
PRS-343158
If IKEv2 and OCSP are both configured on a PCS system, the daemon handling VPN traffic (dsagentd) may crash.
Summary:
PRS-347025
If an archiving attempt fails, the next archiving is scheduled after 5 hours.
Summary:
PRS-345645 When using RADIUS authentication with challenge/token responses and an invalid passcode response is given,
Pulse does not show initial login request.

reserved 6
Notes

Number
Summary:
PRS-347455
Older clients are not falling back to SSL when ESP transport mode Encryption type is set to AES256/SHA256
Summary:
PRS-351157
Default action in WSAM destination is deny when new role is created.
Summary:
PRS-350525
RADIUS accounting statistics are calculated incorrectly using the Pulse desktop client.
Summary:
PRS-350503
Pulse Secure Application Launcher fails to trigger when joining ‘My Meeting’ URL-based collaboration sessions.
Summary:
PRS-350494 Pulse Secure Application Launcher fails to register the launch of the Collaboration cl ient when using ‘My
Meeting’ URL-based collaboration sessions.
Summary:
PRS-349838
IKEv2 connections may fail if virtual ports are configured for the connection.
Summary:
PRS-349620
The html5acc-server daemon may crash if an invalid DNS entry is defined in an HTML5 bookmark.


Number
Symptom:
Domain join fails in multi DC environment.
Conditions:
PRS-347854
Domain join fails after password change gets triggered in multi DC environment.
Workaround:
Manual domain join resolves the issue.
Symptom:
IPv6 ESP Tunnels are falling back to SSL.
Conditions:
PRS-346610
With more than 20000 tunnels established IPv6 ESP Tunnels fall back to SSL.
Workaround:
None
Symptom:
IPv6 SSL tunnels are dropped.
Conditions:
PRS-350719
IPv6 SSL tunnels are dropped with 12K users.
Workaround:
None.

reserved 7
Notes

Number
Symptom:
'DNS Search Order' descriptions for Mac and Windows 10 does not reflect the capabilities.
Conditions:
PSD-2210
Users of Mac & Windows 10 will not know the capabilities of 'DNS Search Order'.
Workaround:
None.
Fixed Issues in 8.3R1.1 Release


Number
Summary:
PRS-351573
Resource access through Network Connect will fail after 90 seconds and will recover automatically.
Summary:
PRS-351673 When a user clicks on a configured VDI book mark which has the SSO parameters set, on a Windows 7 machine
the SSO does not work. No parameters for VDI session are populated.

In License server deployments, customers can deploy the License server as a virtual machine to support
Virtual License Server
fully virtualized environments. For details, refer to the License Management Guide.
Provides secure, transparent access to Exchange ActiveSync by acting as a Kerberos Proxy that translates
Certificate Based Active-Sync with
Kerberos Constrained Delegation certificate based authentication to Kerberos tickets using Kerberos Constrained Delegation, without
requiring the Kerberos Key Distribution Center (KDC) to be exposed to the Internet.
• ESP Tunnel Mode now supports IPv6 with Pulse client bundled with 8.3R1 and later. Only 6 -in-6
mode is supported.
• Administrators can now create layer-3 Access Control Lists (ACLs) using IPv6 addresses.
• IPv6 addresses can be configured for VLAN interfaces
• Rewriter support for IPv6. This includes: Basic Web ACL Policy, Selective Re-Writing, Custom Headers,
Web Proxy, Form Post SSO Support, Basic Filter Policy, HTML rewriting, JavaScript rewriting and CSS
IPv6 Enhancements rewriting. Additional items will be added in a phased manner in following releases.
• Hostchecker is qualified to work with IPv6 addresses, except for downloading updates from non -
Pulse Secure servers that may still on IPv4.
• IPv6 Spilt Tunneling for Windows - Pulse VPN now allows accessing both IPv4 and IPv6 corporate
resources from IPv4 and IPv6 endpoints. It enable client to access both corporate network and local
network at the same time. The network traffic designated are directed to tunnel interface for
corporate network by configuring route policies, whereas other traffics are sent to direct interface.

reserved 8
Notes
PCS now supports the use of Server Name Indication (SNI) SSL extension to communicate with backend
servers that require SNI. SNI is typically enabled on backend servers to support multiple hostnames onthe
SSL - SNI Extension support same IP address without having to resort to wildcard certificates.
SNI support is enabled for rewriter, PTP, SAML, JSAM, WSAM, Pulse One, license server, CRL, ActiveSync,
Syslog, and SCEP. OCSP, LDAPS, PushConfig are not supported.
Prior to 8.3R1 versions, we could only define the allowed destinations. Now, admins have granular control
over the destination list (IP/FQDN) defined for the L4 PerAppVPN functionality on iOS devices. For
example, an admin can now deny specific hosts (finance.xyz.net) and allow other destinations in the
Granular control over L4 PerAppVPN
domain (*.xyz.net) or vice versa. In addition, a default Allow or Deny rule can also be configured for Non-
functionality on iOS devices
defined WSAM Destinations.
Note: This configuration is available within admin GUI under the user Role -> SAM ->Applications->
WSAM destinations -> Add Server.
Citrix StoreFront support Customers can now use CTS client as well as WSAM to access Citrix StoreFront.
Admins can now enforce that end users have an updated version of the Pulse client before access is
Enforce minimum client version
allowed
VLAN for HTML5 VLANs can now be configured for HTML5 based access to datacenter resources
SHA2, AES256 and DH14 in IKEv2

Customers can now use these stronger ciphers in the IKEv2 phase 1 when using IPSEC mode.
Phase 1
PSA7000 hardware can now be booted into Pulse One on-prem version. This is only available in the latest
Additional personality for PSA7000
hardware. Please contact support for more information.
HSTS header Support PCS sets HSTS header for all 200 OK HTTP response. This is implemented in 8.3R1 and 8.2R6.
Newer Microsoft OS (e.g. Win 10) require NLA, which was enabled by default for WTS in earlier releases
that leads to double authentication prompts (NLA and RDP) after 8.1R7. While NLA will continue to be
Option for NLA classic behavior
enabled by default, admin now has the option to switch to classic (pre-8.1R7) behavior at a role and
bookmark level.
The Pulse Cloud Secure technology provides seamless and secure access to cloud-based applications.
With this PCS release, the following capabilities are available as part of the Cloud Secure:
• Support for seamless and secure access to cloud services for On-Premise users by federating
Cloud Secure
PPS session information to PCS
• Cloud Secure Config Simplification through Wizard
• Compliance check for On-Premise mobile devices using PWS
To enable users have more flexibility in adding/removing/connecting/disconnecting when Always on VPN

Changes to Always-On VPN
mode is enabled.
Noteworthy Changes
• The UDP port configuration for IPv6 ESP tunnel is moved to Configuration-> VPN Tunneling page. The default value is set
as 4500.

reserved 9
Notes
• This is a global configuration for all IPv6 ESP tunnels. The UDP port configuration under Resource Policies-> VPN
Tunneling-> Connection Profiles is restricted only for IPv4 ESP tunnels.
• Default ACLs for IPv6 resources are not added while upgrading to 8.3R1. In order to access the IPv6 back-end resources,
admin has to explicitly configure the desired ACLs under Resource Policies-> VPN Tunneling-> Access Control.
• From 8.3R1 onwards, we are not shipping the VA-SPE-SA-<xxxxx>-SERIAL image. If serial console access is required,
then, deploy the VA-SPE-SA-<xxxx>-VT image and use the toggle console option either from PCS/PPS WebUI or console.
These changes will affect only a fresh deployment. Upgrade for existing serial image will not get affected. Please refer to
the Virtual Appliance Deployment Guide for more details.
• From 8.3R1 onwards, PCS/PPS Virtual Appliance Editions will have a disk space of 40GB. This will get reflected for fresh
deployment with 8.3R1 OVF.


Number
Summary:
PCS-5375 " unregister_netdevice: waiting for tun_0_68 to become free. Usage count = 3 " messages will be flooding in the
console
Summary:
PRS-347894
SAML ECP users should be mandated to authenticate with PWS
Summary:
PRS-345230
PCS is not honoring the AuthNRequests from BambooHR SP
Summary:
PRS-344470
Cloud Secure dashboard is not displaying Successful and Failed ECP flow details
Summary:
If the "Allowed Encryption Strength" option is set to "Maximize Security (High Ciphers)" in the SSL panels, cipher
PRS-346275
suites that employ 3DES are not selected. For example, TLS_ECDH_ECDSA_WITH_3DES_EDE_CBC_SHA is not
selected.
Summary:
PCS-4579
Need to provide drop-down box for configuring FT settings for al the cluster members.
Summary:
PRS-342551 XML import of security/SSL-options settings from older versions (7.x/8.1) causes “Custom cipher does not match
the available selection” error.
Summary:
PRS-341063
Cluster split observed due to scheduled system arching.
Summary:
PRS-342396
After upgrading, users are unable to connect – logs show error “Failed to set ACLs for user with NCIP x.x.x.x”

reserved 0
Notes

Number
Summary:
PRS-342944
IPv6 DNS: PCS server not sending down the IPv6 DNS server info to Pulse Client
Summary:
PRS-344892
PSAL launching fail on MAC with Custom Sign-In Pages and HC configured using Safari/Chrome browser
Summary:
PRS-345193
8.2R5 checks for ive version in xml file breaking manageability via NSM
Summary:
PRS-343759
PWS:Token is not pushed when many users/devices are using same workspace policy
Summary:
PRS-342734
Configuration Mismatch happens when HTML5 Access is selected in User Role (upgrade bug)
Summary:
PRS-343579 parevntd crashed in DSAuth::SessionManager::getIVSConcurrentUsers when one of the nodes was rebooted in
PPS longevity
Summary:
PRS-309431
EPS: Access Denied error for Detect Missing patches API when run as normal user for SCCM2012 and SCCM 2007
Summary:
PRS-318679
EPS:OPSWAT API is not detecting the status of encrypted drives correctly for the Bitlocker Encryption
Summary:
PRS-344555 OpswatV3toV4:When multiple connections happen to a pulse from servers having v3 and V4 SDK enabled, the
behavior needs to be fixed and documented
Summary:
PRS-343232
Hard Disk Encryption detection reports as Access denied using OESIS Tool V4 on Windows-7 as restricted user
Summary:
PRS-339456
Opswat API's for detecting Missing patches takes more than 20 minutes to return the data
Summary:
PRS-343928
OpswatV3toV4: Remediation action to Turn on Firewall requires admin privilege for V3 and V4 SDK
Summary:
PRS-342845 Pulse Collaboration join meeting through the iOS device fails and gives error "Exceeds license for number of
users"""

reserved 1
Notes

Number
Summary:
PRS-344821
Accounting Stop not sent for Pulse WSAM session
Summary:
PRS-338371
Not able to launch multiple desktops through chrome
Summary:
PRS-344470
Cloud Secure dashboard is not displaying Successful and Failed ECP flow details
Summary:
PRS-336184
PSAL: Shows Chinese Traditional instead of Chinese Simplified
Summary:
PRS-342658
Syslog FT: While processing pending logs normal logs may be dropped
Summary:
PRS-342551 Import of security/ssl-options XML from older (7.x/8.1) version on to 8.2R5 causes "Custom cipher does not
match the available selection" error
Summary:
PRS-341802
Windows 10 Redstone Preview 10.0.14291 standalone WSAM not working (non-Pulse)


Number
Symptom:
Unable to fetch service tickets for a user from a child domain using Certificate based ActiveSync with Kerberos
Constrained delegation (KCD) feature.
PCS-5362 Conditions:
If user is part of child domain, PCS fails to make an active sync connection, unable to fetch service tickets.
Work Around:
None
Symptom:
Device OS/Type will not be updated in case of Certificate Based ActiveSync with KCD feature.
Conditions:
In case of Certificate Based ActiveSync with KCD, device OS/Type are not updated in device records.
PCS-5059 Work Around:
To include iOS clients in device records, navigate to System->Configuration->Client Types. Include string pattern
as "iPhone" and client type as "iPad Optimized HTML".
When the device client does not include the device OS in the user agent string, then those devices will be
updated with device type as "Other".

reserved 2
Notes

Number
Symptom:
UDP v6 resource is not accessible if the udp packets get fragmented.
Conditions:
PCS-5445 If the packets get fragmented at the source (client), PCS server will forward only the first fragment and drop the
subsequent fragments.
Work Around:
None.
Symptom:
Pulse IPv6 ESP tunnels are falling back to SSL with user load
Conditions:
PRS-346610
If the number of connections are more than 20000 then the ESP connections tend to fall back to SSL.
Work Around:
None.
Symptom:
VIP failover doesn't happen properly
Conditions:
PRS-347523 User connected to the External VIP can access the resources until the VIP failover. Once the VIP is failed over the
user session doesn't resume.
Workaround:
Ensure external port connectivity is fine. VIP failover happens properly
Symptom:
SNI is not supported for the following backend applications: OCSP, PushConfig and LDAPS.
Conditions:
PCS-5455
SNI on PCS has no effect on OCSP, PushConfig and LDAPS backend applications.
Workaround:
None.
Symptom:
End user gets the following error message on the browser:
"The request contains an invalid host header"
Conditions:
PRS-347132
When the end user uses FF ESR browser to access the PCS using IPv4 mapped IPv6 address, eg:
fc00:3333::3.3.113.135
Workaround:
Use the normalized IPv6 address or use some other browser like Chrome or IE or Edge
Symptom:
End user gets the following error message in event logs:
" License Server Protocol Error: Code=(0x32) Error="Stale Lease Id"
Conditions:
PRS-317773
In a rare scenario, if license server information is deleted from license client and added back to it, the client
might fail to fetch the licenses from server with stale lease id error
Workaround:
Deleting and recreating the client config on the license server fixes the problem
Symptom:
Admin is seeing two license ID on the virtual console of Virtual License Server(VLS) deployed on VMware ESXi
Conditions:
Admin performs a Clear Config or Factory Reset operation on Virtual License Server
PCS-5170
Workaround:
None. This should not impact the functionality of Virtual License Server. The license ID that gets displayed when
the VLS is coming up is only temporary. The one that gets displayed after the "Press Enter to Modify Settings" is
the permanent one.

reserved 3
Notes

Number
Symptom:
VIP failover doesn't happen properly when external port connectivity is lost
Conditions:
PRS-347522
External port connectivity of Passive node lost
Workaround:
Ensure external port connectivity is fine on the AP cluster passive node, then VIP fail over happens properly.
Symptom:
Applications in Citrix Storefront won’t launch if user selects “Detect Citrix Receiver” or “Citrix Receiver already
installed” links.
This Issue is seen only in Chrome Browser.
Workaround:
Do not click the links mentioned above in the Citrix Storefront Login Page.
Symptom:
Change machine password fails for AD mode authentication server.
Conditions:
If the admin has enabled “Enable periodic password change of machine account “for X days. Change machine
PRS-347854
password might fail if the Active Directory servers are configured with multiple domain controllers.
Workaround:
Navigate to Auth Servers->AD auth server->Enable “Save admin credentials” which will help PCS to recover
automatically from machine password failure.
Symptom:
Group search returns empty groups when using AD mode authentication server.
Conditions:
PRS-349373 When there is large LDAP query search and if it takes more time to render groups, it timeout and returns empty
group list.
Workaround:
None.
Symptom:
Authentication using AD mode authentication server fails with “IO_TIMEOUT” error.
Conditions:
PRS-347074 In case of multiple domain controllers, DNS resolution take longer time to respond and it timeout which leads to
authentication failure. Few user logins might fail when DNS queries take long time to respond and timeout.
Workaround:
None.
Symptom:
If PSAL is not installed and a user tries to launch application from Citrix storefront, then there will be issues
during and after PSAL installation.
When a user clicks on the application in Citrix storefront, then he has to wait for a minute for PSAL dow nload
page.
PRS-350251
User will see 404 error page if he/she clicks most of the links provided in PSAL Wait or PSAL Download page.
PRS-350645
In the PSAL download instead of “Citrix Terminal Services” it has been mentioned as “Windows Terminal
PRS-349889
Services”.
PRS-350505
Conditions:
Applicable only to PSAL dependent browsers. Also, Citrix storefront profile in PCS admin created with setting
“ICA client connects over CTS client”.
Workaround:
Pre-install PSAL before launching Citrix storefront application.

reserved 4
Notes

Number
Symptom:
When configuring SSO for Citrix Storefront, the “POST the following data” checkbox is not enabled by default.
PRS-350352 Issue is seen during Admin UI Configuration.
Workaround:
Admin needs to enable this option manually for SSO to work.
Symptom:
When a user tries to launch a meeting, PSAL constantly launches in Mozilla/Chrome.
Conditions:
PRS-350494
If the user is using the Meeting type as MyMeeting (users have a personal meeting URL)
Workaround:
Open the meeting URL link in IE.
Symptom:
When a non-PCS user tries to join meeting for the first time, the Java applet is triggered automatically to launch
the meeting instead of PSAL.
Conditions:
PRS-350503
If the user is using the Meeting type as MyMeeting (users have a personal meeting URL).
Workaround:
As PSAL is not getting launched, Java is mandatory (i.e. user should have Java installed in PC) to launch the
meeting.
Symptom:
Sometimes we may see HTML5 Access server crash when the user clicks on HTML5 Access server and
immediately returns back to the Home page.
DNS server is not configure properly or the Hostname of the resource is not able to be resolved.
Work-around:
Try to reconnect to the resource again it should connect without any issue
Symptom:
Mask hostnames while browsing is not able to access IPv6 resource with resource profile having OWA
Conditions:
PRS-350858
When Mask Hostnames while browsing is enable for User roles, IPv6 resource is failing with OWA.
Workaround:
Use OWA profile with hostname not with IPv6
Symptom:
Native Email Client in iOS prompts for password even after successful authentication
Conditions:
PRS-350216
iOS Active Sync is not working when user upgrade to iOS 10.2
Work Around:
None
Symptom:
On PSA7000, disk checks were added to make sure that the hard disk partitions are in a good state to be
mounted before upgrading. We print the check messages on the screen and console when the device is
upgrading.
For e.g. Running fsck on /dev/md1 ... complete (0 seconds)
PRS-346515
Conditions:
The disk check utility might also correct some errors. In that case you might see a message like:
fsck repaired file system errors ... complete (0 seconds)
Work Around:
This is normal expected behavior and is not cause for concern.

reserved 5
Notes

Number
Symptom:
In AP cluster situation, active node X fails and later rejoins. Node X would not have the latest user session state
if user had logged out before node X rejoins.
Conditions:
PRS-349427
In AP cluster situation, active node X fails, users are failed over to passive node Y. User’s session information
PRS-343600
changed because the user logout from passive node Y, after node X rejoins to the cluster, node X doesn’t have
the latest user session state.
Work Around:
User session data is refreshed when the user login again.
Symptom:
IKEv2 XML/Binary configuration from a PCS running build prior to 8.3R1 can’t be imported to a PCS running
8.3R1 and later.
Importing IKEv2 XML/Binary configuration from a PCS running build prior to 8.3R1 to a PCS running 8.3R1.
Work Around:
Manually configure IKEv2 configuration on PCS running 8.3R1.
Symptom:
If PCS configured multiple virtual ports of different realms with same interface label, upgrading to 8.3R1 causes
IKEv2 clients of one of the realms unable to connect.
Conditions:
PRS-349838
Upgrading PCS that configured with multiple virtual ports of different realms with same interface label to 8.3R1
and IKEv2 clients are configured for one of the realms.
Work Around:
Ensure interface label of all virtual ports are unique.
Symptom:
IKEv2 machine authentication fails to connect with Windows 10 native IKEv2 client if IKEv2 port is mapped to a
virtual interface having large number of ACL rules. One of our tests showed issue when there are close to 5000
ACLs, and another test showed issue with 33,300 ACLs.
PRS-350599
Conditions:
Windows 10 native IKEv2 client connects to a virtual interface with large number of ACL rules.
Work Around:
Reducing the ACL count if virtual interface is used as IKEv2 mapping will work.
Symptom:
Configure IKEv2 port mapped to a Realm doesn’t prevent the Realm being deleted by the administrator. If the
Realm is deleted, IKEv2 clients fails to connect.
IKEv2 port is mapped to a Realm and the Realm is mistakenly deleted.
Work Around:
Do not delete a Realm that is mapped to IKEv2 port.
Symptom:
When using Directory/Attribute server in the realm, and if LDAP didn’t respond within 180 seconds, IKEv2
connection is dropped.
Using Directory/Attribute server in the realm, and LDAP didn’t respond within 180 seconds.
Work Around:
None

reserved 6
Notes

Number
Symptom:
In A/P cluster, when admin restart services on Active Node from console using option 4 and then 11, VIP will
failover to the Passive node and sometimes, it may take up to 2 minutes for Pulse clients to resume sessions to
the Passive node that is now the VIP owner.
Note that session resumption happens immediately when admin performs the following operations:
PRS-350282 Clicking fail-over VIP button
Reboot active node
Conditions:
Users will wait up to 2 min for Pulse Client session to resume if admin restart services on the Active Node.
Work Around:
Don't restart the services on the active node.
Symptom:
Inaccurate statistics sent to accounting server when layer 3 VPN is formed with Pulse client
Conditions:
PRS-350525
Accounting bytes updated in LMDB cache is not correct, there by showing wrong accounting bytes
Work Around:
None
Symptom:
PC meeting window appears for few seconds and then invisible when iOS user login via URL present in the
meeting invite mail
Conditions:
PRS-349140
When iOS user clicks the attendee URL present in the meeting invite mail, the PC client application comes in
the front end for few seconds and then gets invisible.
Work Around:
Open the PC app first and then click the URL
Symptom:
Inconsistent behavior observed on configuring periodic snapshot stop time between manual and via XML
import
Conditions:
PRS-349927
When the stop time in the XML import file falls within a DST dates, there can be a variance of 1 hour in the
stop time after the import.
Work Around:
None.
Symptom:
VA-SPE (VMWare) running 8.2R4 fails during boot-up after adding 2GB memory and adding CPU cores.
Conditions:
VA-SPE VM is deployed using pre 8.2 OVF.
PRS-345418 Workaround:
• Export the configuration from running PCS-VM.
• Create new PCS-VM with 8.2/8.3 OVF.
• Import the configuration after PCS-VM deployed.
• Go to edit setting of VM and modify memory from 2GB to 4GB.
Symptom:
Upgrade from pre 8.2 to 8.2/8.3 will fail on VA-SPE.
Uploading any package like ESAP fails on VA-SPE.
Conditions:
PRS-349783 VA-SPE VM is deployed using pre 8.2 OVF and running out of disk space on VA-SPE.
Workaround:
• Export the configuration from running PCS-VM.
• Create new PCS-VM with 8.2/8.3 OVF.
• Import the configuration after PCS-VM deployed.

reserved 7
Notes

Number
Symptom:
HTML5-Telnet:Configured telnet without SSO, while prompting for Credentials, says Login Incorrect and then
Prompting for Login
Conditions:
PRS-346351
Once launch the HTML5-Telnet bookmark, before prompting for Credentials it says Login Incorrect text
Message. This is a limitation from the guacamole side.
Workaround:
None.
Symptom:
If IKEv2 EAP-TLS connections are active and PCS is configured to use license server, PCS pulls license state from
license server results in all existing Pulse and IKEv2 connections to be reconnected.
Conditions:
PRS-351193 • PCS is configured to use license server
• PCS is configured to support IKEv2 client with ESP-TLS
• Active IKEv2 EAP-TLS connections are in place
Workaround:
None.
Symptom:
Old client (Market client 6.2.0.71127) does not honor default catch all rule DENY (WSAM-DENIED-SERVERS–*)
of 8.3R1
Conditions:
PRS-350813
This is observed while using market client with new server and when WSAM destinations are empty and
default action is set to DENY.
Workaround:
Define one of the deny servers in the list and keep default action as DENY for servers not in the list.
Symptom:
Unable to access protected resources through rewriter after upgrade to 8.3R1.
Conditions:
This problem occurs under the following conditions:
• Customer is using VLANs and has set VLAN Source IP to a VLAN.
PRS-351406
• Web resource resolves to both IPv4 and IPv6
• Preferred DNS response is set to Both in pre-8.3R1
• User session timeout is large such that the session persists across upgrades
Workaround:
If the user logs out and logs back in to the browser session, the IPv6 resource should be accessible.
Symptom:
IKEv2 client traffic fails when IKEv2 client connection is made to MAG SM360 enabled with hardware
acceleration.
Using IKEv2 clients on MAG SM360 enabled with hardware acceleration.
Workaround:
Turn off hardware acceleration.
Symptom:
UDP resource is not accessible if the UDP packets get fragmented.
Conditions:
VPN Tunneling Access Control with specific port number or with range of port numbers (eg:
PRS-347333
udp://ipaddress:portnumber, udp://ipaddress:prange1-prange2,) does not work with fragmented UDP packets
from client or backend server.
Workaround:
When creating ACLs for UDP resource do not specify the port number.

reserved 8
Notes

Number
Symptom:
90 seconds after tunnel establishment, the resource access fails for about 60 seconds and recovers
automatically.
If user is using Network Connect Windows client.
Work Around:
Wait for 60 seconds to allow the Network Connect client to recover.
Symptom:
When a user clicks on a configured VDI book mark which has the SSO parameters set, on a Windows 7
machine the SSO does not work. No parameters for VDI session are populated.
User has a configured VDI bookmark and SSO parameters are set.
Workaround:
No workaround.
Documentation
Pulse documentation is available at https://www.pulsesecure.net/techpubs/
Note: The 8.3R3 Context-Sensitive Help and Task Guidance have been modified to Pulse Secure’s look and
feel.
Documentation Feedback
We encourage you to provide feedback, comments, and suggestions so that we can improve the documentation.
You can send your comments to tec [email protected].
Technical Support
When you need additional information or assistance, you can contact “Pulse Secure Global Support Center (PSGSC):
• https://www.pulsesecure.net/support
• [email protected]
• Call us at 1- 844-751-7629 (toll-free USA)
For more technical support resources, browse the support website https://www.pulsesecure.net/support.
Revision History
The following table lists the revision history for this document.
Table 6 Revision History
R evision D escription
6.0 April, 2018 8.3R5

reserved 9
Notes
R evision D escription
5.0 December, 2017 8.3R4
4.0 October, 2017 8.3R3
3.0 June, 2017 8.3R2
2.0 May, 2017 8.3R1.1 Update
1.0 March, 2017 Initial Publication – 8.3R1

reserved 0

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Pulse Connect Secure

Release, Build 8 .3R5, 63409

Pulse Secure, LLC

© 2018 by Pulse Secure, LLC. All rights 2

© 2018 by Pulse Secure, LLC. All rights 3

Virtual Appliance Editions

P latform Qu alified System

• HP ProLiant DL380 G5 with Intel(R) Xeon(R) CPU

• CentOS 6.6 with Kernel cst-kvm 2.6.32-504.el6.x86_64

Hyper-V • Microsoft Hyper-V Server 2012 R2

Microsoft Azure • Azure Resource Manager

To download the virtual appliance software, go to: https://www.pulsesecure.net/support/

Up grade From Qu alified Compatible

© 2018 by Pulse Secure, LLC. All rights 4

Up grade From Qu alified Compatible

For Versions Earlier than 8.1:

© 2018 by Pulse Secure, LLC. All rights 5

Known Issues in 8.3R5 Release

P roblem Report R elease Note

Fixed Issues in 8.3R5 Release

P roblem Report Summary

© 2018 by Pulse Secure, LLC. All rights 6

P roblem Report Summary

© 2018 by Pulse Secure, LLC. All rights 7

P roblem Report Summary

New Features in 8.3R4 Release

© 2018 by Pulse Secure, LLC. All rights 8

Static Secondary Authentication

Fixed Issues in 8.3R4 Release

P roblem Report Summary

© 2018 by Pulse Secure, LLC. All rights 9

P roblem Report Summary

© 2018 by Pulse Secure, LLC. All rights 1

P roblem Report Summary

Known Issues in 8.3R4 Release

P roblem Report R elease Note

© 2018 by Pulse Secure, LLC. All rights 1

P roblem Report R elease Note

© 2018 by Pulse Secure, LLC. All rights 1

New Features in 8.3R3 Release

© 2018 by Pulse Secure, LLC. All rights 1

VPN as a service to be hosted on Azure as a IaaS offering.

• Deploy PCS with existing virtual network

From the azure portal following operation are supported.

• Move across resource groups.

Support for Firefox 52 ESR. Qualified support for Firefox 52 ESR.

© 2018 by Pulse Secure, LLC. All rights 1

Fixed Issues in 8.3R3 Release

© 2018 by Pulse Secure, LLC. All rights 1

P roblem Report Summary

© 2018 by Pulse Secure, LLC. All rights 1

P roblem Report Summary

© 2018 by Pulse Secure, LLC. All rights 1

P roblem Report Summary

© 2018 by Pulse Secure, LLC. All rights 1

P roblem Report Summary

Known Issues in 8.3R3 Release

P roblem Report R elease Note

© 2018 by Pulse Secure, LLC. All rights 1

P roblem Report R elease Note