Cherwell Asset Management (CAM)

Upgrade Document

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 1. Prerequisites:
1.1 Resources required to install and use Cherwell Asset Management (CAM):
CAM includes several integrated components for data collection, administration, and
reporting. You can install all components on one server or on multiple servers depending on
your specific requirements. If you choose to install all components to a single server, you
should ensure that the selected machine meets the memory requirements shown for
the CAM Database, later in this topic. For evaluation purposes, you can install and run all
components on a workstation running Windows 7 or above.

1.2 CAM Administrator and the CAM Administration Service Requirements:

2.0 GHz; Windows Workstation 7 SP1 or above or Windows Server 2008 R2 SP1 or above; 100
MB disk; Microsoft .NET 4.6.2 or above; Internet Explorer (IE) 10.0 or above (not in
compatibility mode), or current versions of Chrome, Firefox, or Microsoft Edge.

1.3 Reporting, Purchasing, License Analytics User Interfaces, CAM Access Point
Requirements:
Internet Explorer (IE) 10.0 or above (not in compatibility mode), or current versions of
Chrome, Firefox, or Microsoft Edge.
These CAM web components are Microsoft IIS-based web applications that manage CAM
Agent/CAM Database communications (CAM Access Point). These components also deliver
Reporting, Purchasing, and License Analytics functionality. Installing Reporting, Purchasing,
and License Analytics on the same IIS server allows users of these applications to only log in
once.
2.0 GHz; Windows Server 2008 R2 SP1 or above; 100 MB disk; Microsoft .NET Framework
4.6.2 or above; Microsoft Internet Information Services (IIS) corresponding to the operating
system.

1.4 CAM Access Point Proxy Requirements:

2.0 GHz; Windows Server 2008 R2 SP1 or above; 100 MB disk; Microsoft .NET Framework
4.6.2 or above.

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 2. CAM Agent

2.1 Microsoft Windows requirements:

Windows 7/Windows Server 2008 R2 or above, including both 32- and 64-bit. (The product
will allow installation of the agent on earlier versions, but it is not supported.)
For centralized deployment via CAM Administrator, domain administrator or local
administrator credentials are required, and Windows firewall on targeted machines must be
configured to allow remote access (or disabled).

2.2 Mac OS requirements:

Mac PC (PowerPC or Intel architecture) running Mac OS X 10.4 or above.
Note that agentless discovery is available for machines running supported Mac OS versions.
If you do use the Mac OS CAM Agent, note that it supports inventory only and must be
manually deployed (or run from a network share).
2.3 Citrix Server requirements:
Citrix XenApp™ 5.0 or above; Citrix Presentation Server 4.0 or above.

2.4 CAM Database Requirements:

2.0 GHz; SQL Server 2012 or above from an account with "sysadmin" privileges and with the
SQL Server Browser Service running; Microsoft .NET Framework 4.6.2 or above (required for
automated database creation/initialization). SQL Server 2014 Express Edition is included with
the product; please note that SQL Server Express Edition should only be used for evaluation
purposes.

2.5 CAM External Connector Requirements:

Microsoft .NET Framework 4.6.2 or above; Microsoft System Centre Configuration Manager
(SCCM) 2007 or above.

3. Pre-installation Considerations:
There are some general issues to consider before you install Cherwell Asset Management and
deploy it to your entire organization or group.
These factors will help you think about the best way to plan your installation and deployment.
 Network environment—Gather information such as the network operating system
and version used; the network topology; the number of servers, workstations, sites,
and users; and if there is a multi-user Windows environment (for example, Citrix or
Terminal Server).

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  Workstation characteristics—Consider such factors as the workstation operating
system, networking method, if there is a corporate standardized desktop, whether
applications are loaded on the workstation or run from the network, what
administrative rights Windows users have, and how remote users connect to the
network.
 Deployment schedule—Test CAM Agent deployment first with a group of 25 or so
workstations. Once you are sure your deployment will go smoothly, deploy the CAM
Agent to remaining workstations according to the plan and schedule that works best
for your organization.
 Ongoing administration—Cherwell Asset Management requires ongoing
maintenance and administration to perform optimally and continue to provide you
with the information you need. Identify the ongoing administration tasks for your
installation and who will be responsible for performing them.

4. Process of installation
4.1 Installing All Components on One Windows Server

 From the system administrator machine, open cam.zip and extract the cam[version]
folder from it.
 From the cam[version] folder, run camsetup.exe.
 Setup verifies that the required Microsoft components are installed on your machine
and displays a dialog box that prompts you to install any missing components.
 Select Single Server Install and follow the prompts in the subsequent dialog boxes,
specifying the information required to perform the installation. For evaluation
purposes, the Single Server Install option includes installation of a \CAM instance of
SQL Server Express to host the CAM Database; if you want to use an existing SQL
Server instance, you should use the Normal Install option instead.
 Continue with Setup until the installation is complete. You may be prompted to
reboot.

4.2 Installing Components to Different Machines

Note: All components except CAM Administrator and the CAM Administration Service should
be installed on machines running Windows Server; CAM Administrator and the CAM
Administration Service can be installed on a machine running Windows Server or
Workstation.
To install components to different machines:
 From the machine where you want to install the CAM Database, open cam.zip and
extract the cam[version] folder from it.
 From the cam[version] folder, run camsetup.exe.
 Select Normal Install and click Next.
 Select all the components you want to install on the server; as noted, you should
always run Setup on the server where the CAM Database will be installed first. Setup
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 verifies that the required Microsoft components are installed on your machine and
displays a dialog box that prompts you to install any missing components. Follow the
instructions and proceed with the installation.
 Continue with the Setup program until finished. You may be prompted to reboot.
 Follow steps 1–5 on the other machines where you want to install each remaining
component and adjust your selections in the Requirements Check dialog box.

5. Upgrade
Note: The Access Point Proxy in CAM version 14.0 and earlier must be uninstalled prior to
installing CAM version 14.1.
When you run camsetup.exe on a machine containing an older version of CAM components,
those components will be upgraded.

Upgrade to a new CAM version using camsetup.exe:

 Back up your existing CAM Database.

 Download the cam.zip file and extract the cam[version] folder from it.
 From the cam[version] folder, run camsetup.exe on each workstation or server where
the components below are installed.
 If earlier versions of these CAM components are installed to different machines,
update them by running camsetup.exe on each machine, in the following order:
o Database
Notes:
If a previously installed version of the database was moved, when you're prompted to
enter a database name, give the "new" database the same name as the previously
installed version. When prompted, enter the username and password used for the
previously installed version of the database.
If you backed up your database in step 1, you can skip the prompts to back up your
database.
If you can't run camsetup.exe on your database machine, follow the instructions in
the next section.

o Access Point
o Administrator & Administration Service
o Reporting, License Analytics, and Purchasing

 Continue with the setup until the installation is complete. You may be prompted to
reboot.