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Satisfaction Survey Questionnaire 1

This document is a cover letter from researchers at Our Lady of the Pillar College in San Manuel, Isabela. They are conducting a study on the satisfaction level of junior and senior high school students towards the faculty services. They are asking respondents to fill out a questionnaire to gather data on tangibility, responsiveness, reliability, assurance, and empathy of the teachers. They assure confidentiality of responses and thank the respondents for their cooperation in contributing to the success of the study.

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Romeo Balingao
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758 views4 pages

Satisfaction Survey Questionnaire 1

This document is a cover letter from researchers at Our Lady of the Pillar College in San Manuel, Isabela. They are conducting a study on the satisfaction level of junior and senior high school students towards the faculty services. They are asking respondents to fill out a questionnaire to gather data on tangibility, responsiveness, reliability, assurance, and empathy of the teachers. They assure confidentiality of responses and thank the respondents for their cooperation in contributing to the success of the study.

Uploaded by

Romeo Balingao
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Our Lady of the Pillar College

San Manuel Incorporated


San Manuel, Isabela

Dear Respondents,
We are the researchers from Grade 12 who are enrolled
in Accountancy, Business and Management (ABM) strand.
Presently, we are conducting a study entitled “SATSIFACTION
LEVEL OF JUNIOR AND SENIOR HIGH SCHOOL STUDENTS TOWARDS THE
FACULTY SERVICES OF OUR LADY OF THE PILLAR COLLEGE SAN
MANUEL INCORPORATED”.

In regard, we are asking for your precious time and


effort to answer all the questions in the questionnaire
that are important and helpful for the completion of the
study.

Rest assured that all data gathered from you will be


kept in the highest of confidentiality.

Your positive response in this request will be


valuable contribution for the success of the study and will
highly appreciate.
Thank you very much for your cooperation.

Respectfully yours,
The Researchers
Direction: Put a check on the space provided.
Name (optional): ______________________________
Age: ( ) 12-14 ( ) 15-17 ( ) 18-20
Sex: ( ) Male ( ) Female
Grade Level: ( ) Seven ( ) Eight ( ) Nine ( ) Ten
( ) Eleven ( ) Twelve

Legend: 1 – Very Satisfied


2 – Satisfied
3 – Dissatisfied
4 – Very Dissatisfied

No. of
Tangibility 1 2 3 4
Item
1 Appearance of Teacher in time of
the class.
2 The degree to which curriculum is
up to date.
3
4 The notes and handouts from
teachers are appropriate as
background materials for
students.
5 Teachers include teaching aids in
their teaching.

No. of
Responsiveness 1 2 3 4
Item
1 The frequency at which teachers’
give exercises.
2 Availability of teachers to
assist you in the class.
3 Capacity of teachers to solve
problems when they arise.
4 Satisfaction level regarding the
timeliness that teachers mark
your exercises.
5 The level of willingness that
your teachers show in addressing
your academic problems.
No. of
Reliability 1 2 3 4
Item
1 The teacher’s usage of methods in
teaching.
2 The number/volume of exercises
the teacher gives you.
3 Sincere interest of teacher in
solving student's problem.
4 The level of reliable services
from your teachers.
5 Teaching capability of teachers
in the class.

No. of
Assurance 1 2 3 4
Item
1 Communication skills: lessons are
well taught by the teachers in
this Institution.
2 Research efficiency/productivity
of teachers.
3 Academic credentials of teachers.
4 The level of teachers’ adequate
knowledge to be able to answer
your questions in class.
5 The level of teachers’ interest
in what they teach.

No. of
Empathy 1 2 3 4
Item
1 The level of courtesy from the
teachers.
2 Teachers are willing to give
students individual attention
3 The level of teachers’
confidentiality when information
is disclosed to them.
4 The Faculty staff are fair and
unbiased in their treatment of
individual students.
5 Satisfaction level when it comes
to teachers of your School
showing sincere interest in
solving your academic problems.

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