International Journal of Management and Social Sciences Research (IJMSSR) ISSN: 2319-4421 30

Volume 6, No. 12, December 2017

A Comprehensive Literature Review of Effect on Employees

Welfare in Service Industries

Neha Rathore, Research Scholar, Faculty of Management, Institution of Management Studies,

B.J.S. Rampuria Jain College, Bikaner
Dr. Manish Tanwar, Associate Professor, Faculty of Management, Institution of Management
Studies, B.J.S. Rampuria Jain College, Bikaner

ABSTRACT REVIEW OF LITERATURE

The present study is an attempt to identify the employee Johri Puja and Mehrotra Sanjeev1 (2014) from their study
welfare measures adopted in different service industries. they concluded that voluntary welfare measure should be
This paper presents a comprehensive review of theoretical provided to employee. They study the level of awareness
studies and researches conducted on employee welfare in of employee about the various welfare measures.
service industries.
Bharti P., Parul and Ashok Kumar2 (2013) stated to
This study will be an attempt to find how employee identify where any relation exists between welfare
welfare, facilities, different provisions effect the working provisions and employee's satisfaction. His study also
of employee. The paper seeks to present the summary of reviews on welfare provisions and employee's satisfaction.
already done work by different researchers with the scope
of further improvement. Sriniva K. T.3 (2013) in his study find out various welfare
facilities provided at the company (Bosch limited
Keywords Bangalore). The study discusses extend of awareness
among the employee's with various statutory and non-
Employee Welfare, Welfare provisions services industries statutory welfare measure. It is found that most of the
welfare facilities like medical canteen, working
INTRODUCTION environment safety measure etc. are provide by company
and most of the employee's are satisfied with the welfare
Employee welfare is a dynamic concept. Welfare includes facilities.
various facilities services and amenities provided to
workers for improving their health, social status, economic Mohan Reenu & Panwar4 (2013) their paper aims at
status. It includes everything such as facilities, benefits providing information about the employee welfare
and services. schemes prevalent in retail stores in Udaipur region. Their
studies provided not only intra-mural facilities but also
Employer welfare defines an "Effort to make, life, worth extra-mural facilities. Wading up their welfare policies by
living for workmen". Employer welfare relates to taking including health and enduing standard of the employee's
care of the well being of employees with the object of which leads to malware employee's welfare schemes are a
motivation, retention and raise the standard of living and means to imp lone the productivity and efficiency of the
most important to achieve work-life balance with the employee's. This paper aims at studding the retail sector
feeling of job satisfaction. which is winging out innovating schemes to please its
talented work force and retain them out a longer time
OBJECTIVE period.
This paper is an attempt to explore the different researches Reshma S. BasuaraRajuDr.5 (2013) the statutory welfare
already carried out in the relevant area and presents their measure provided by donimalai iron ore mine. They study
objectives, methodology and finding with a view to verify analysis and interpret about the statutory welfare measures
the gap for the proposed research in the area of employee in the proposed sample unit. It stated the employee's
welfare banking services sector.

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International Journal of Management and Social Sciences Research (IJMSSR) ISSN: 2319-4421 31
Volume 6, No. 12, December 2017

welfare is a comprehensive term including various Michael V.P.12 (2001) in his book, "Human Resource
services offered to employees of the organization. Management and Human Relations, said that provision of
intra. Mural and extra mural welfare facilities help in
SalariaPoonam&Salaria Sumit6 (2013) the analysis of their improving the quality of work life of employee's there by
study concept of employee welfare. The study resultant good human relations will develop among different
that employee's in auto sector are highly satisfied with the employees.
intra-mural welfare measure.
SUMMARY
ChaudharyAsiya Dr.7 (2011) through her paper she
identifies the employee welfare measure in Indian railway, Numbers of studies and researches have been conducted
her study analysis that inadequacy of financial resources is on Employee welfare includes labour welfare includes
one of the important reasons pointed out by railway in lack labour welfare, women welfare: satisfaction level of
in welfare facilities provided to customer. By the study employee;
suggestion are made that it may be railway minimize the
cost of social burden and apply for government for In some of research we found that extramural Intramural
betterment of welfare provisions. benefit leads to quality of life. Some of studies were
focused on voluntary welfare and satisfaction level of
Venugopal P. Dr., Bhaskar T; Usha P.8 (2011) the study is employee and its effect on there working.
conducted in chittoor industry; to know about the welfare
program already conducted by the industry. By this they Researchers discussed the various types of benefits and
want to assess the overall satisfaction level regarding services provided to employee in terms of payment,
welfare program. Through their papers they want to obtain insurances benefits compensation benefits. In some
correction between statutory and non-statutory welfare papers it is mentioned that the ways to provides the
activities at industry and to obtain relationship between services and benefits in effective and in better way.
department and welfare activating and their affect's.
It is also noted that employees with the statutory and non-
Manzine and Gwandure9 (2011) Studied that the concept statutory welfare measure are more satisfied and its keeps
of employee's welfare has been used by many organization their moral and motivation high for longer duration.
as a strategy of imp rousing productivity of employee. It is
argued that welfare services can be used to secure the After going through different research papers the
employee force by providing proper human conditions of researcher concludes that Welfare is an area of social
work. conceptually and operationally that is done for the comfort
and improvement of employee.
SabariRajan A. Meharajan. T,10 (2010) shows that study
throws lights on important of welfare measure on OWL CONCLUSION
among the employee's. The study taken place among the
employee's of textile mills in Salem district. The study The review of literature focuses a gap for the proposed
conclude 39% of the employees are overage with their research which offers scope for well structured theoretical
welfare measure, 15% of the employee's are highly approach in the area of employer welfare from banking
satisfied with the welfare measure, 22% of the employee's industry. The study of above researches has guided a way
are satisfied with their welfare measure, while 26% of to conduct a fresh study to identify the in depth impact of
them are in highly dissatisfied level. Welfare measure employee welfare on banking services industries.
plays important role in employee's satisfactions and it
result in improved quality of work life. REFERENCES

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International Journal of Management and Social Sciences Research (IJMSSR) ISSN: 2319-4421 32
Volume 6, No. 12, December 2017

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