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Issue 62 | Winter 2019 www.exploreonline.co.za RSA R29.

95

Hidden gems
Discovering the true beauty
of the Northern Cape
6 2

2 2 3 0 0 2
ISSN 1728-2233

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www.glodina.co.za
Editor Lindsay King [email protected]

Art Director Brent Meder

Design & Layout Tyra Martin

Project Manager Luan Erasmus [email protected]

Contributors Brian Berkman, Celeste Adams, Susina Jooste, Dr Annie Antonites,

Jacqui Taylor

Advertising Executives Joy Peter, Francois George, Terrence Damster

Distribution Manager Edward MacDonald

Circulation Lee-Ann Lawrence

Client Liaison Anesu Machekanyanga

Accounts Department Chevonne Ismail (Accountant), Brigitte Eberbach

Debtors Department Nadeema Abdullah, Samantha Rampono

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10

20

30

38

42
10 Striving for perfection
New TGCSA grading criteria a game-changer for hospitality

14 Indaba
Showcasing the widest variety of the continent’s best tourism products

16 Turning new leaves


South Africa has proven to the world that responsible tourism is possible

20 The future is 360°


Integrated technology platforms are making it easier for travelers to
explore the world
contents
22 Defining loyalty
Marc Wachsberger, MD of The Capital Hotels and Apartments, takes a
critical look at the true value of loyalty programmes in the hotel industry

24 On the road again


More women are travelling for business than ever before – but is the world
geared well enough for female business travellers?

28 Fancy owning a fancy hotel apartment?


Buying hotel apartments is a growing trend among savvy investors

30 Thinking outside the business tourism box


Why creating innovative new concepts in the hotel industry is becoming
such an important trend

34 Beyond hospitality
A new breed of hospitality management graduates are emerging

36 Fundamental learning
The Funda Discovery Centre: a new educational experience at the
Voortrekker Monument

38 Cultivating tourism
Farmers on working farms across the country are increasingly opting to
include secondary activities in the tourism industry to their portfolios

40 Beyond the bottom line


Business travel trends for 2019

42 Finding hidden gems


Don’t be surprised if Kimberley’s tourism gems reposition the region’s status
on the Diamond Clarity Scale

regulars 07 Editor’s note

regulars
The Augrabies Fallls National Park is one of the main tourist attractions in the Northern Cape, situated

regulars
about 120km west of Upington. The beautiful arid landscape is home to arid-adapted animals, plants
and fascinating rock formations. The spectacular 90m high falls is the main reason why people visit
the park. Our cover image was taken at Oranjekom and features the magnificent Gorge Cottage ISSUE
with overnight facilities. Image: Courtesy of SANPArks #62
Foreword When I took over the magazine in October last year as project
manager, I knew that we had our work cut out as the tourism
industry is a competitive playground. Considering the current
economic climate, I knew that no pitch would be easy and
that my biggest challenge would be to strengthen relation-
ships with our existing clients, while at the same time, grow
a new and sustainable database of clients and connections C

that would truly benefit from any form of synergy with Explore.
M

Eight months later, we have achieved many of the goals


that we initially set out to achieve — even though we have Y

only touched the tip of the iceberg. Our biggest goal is to CM

ensure that this publication remains a household name in the MY

business tourism industry and that it will continue to become


CY

the publication of choice in the business-to-business world of


travel in Southern Africa. CMY

The convincing editor also has his work cut out, as it will be K

his job to ensure that especially the quality of content aligns


perfectly with our plans — to take Explore to the next level. So
please allow me to introduce you to our new editor…
Luan Erasmus Seasoned journalist Lindsay King might be new as editor
of Explore magazine, but he is not new to Cape Media

I
am not a writer. I have to make it clear. Writing the Corporation (CMC). He has, among others, over the past eight
foreword for this magazine is a one-off. I will not do it years, held positions as Editor-in-Chief of all CMC’s 17 titles,
again. I’m doing it only because the new editor practi- and was editor of Leadership and Black Business Quarterly. Prior
cally forced me — he is a very convincing man. I’ll call him to joining CMC Lindsay held various editorships at Die Burger
Mr Convincing from now on … newspaper, Huisgenoot/You/Drum magazines and as editor for
FNB’s internal comms platforms.
So, I only have 500 words to write, according to Mr Convincing Lindsay brings to the team a wealth of knowledge and ex-
— that’s a lot of words for a non-word person like me ... Firstly, pertise and we are pleased to welcome his contagious energy,
I am very excited to announce that we are well on our way on passion and quest for perfection into our midst! So I’ve come
this new journey: taking this publication to the next level. We to the end of my 500 words — and it was not that bad. On
have expanded our team and going forward we will be taking second thoughts, I could get used to this …
a more interactive approach with this publication. Part of our
new strategy is to have a more visible presence at travel trade Luan Erasmus
shows in SA and on the continent of Africa to extend our reach Project Manager: Explore Magazine
and to provide added value to our valued advertisers. ([email protected])
Ed’s Note However, when I started working on this, my first issue as
editor of Explore magazine, it was all just so easy. I could not
believe my luck. Or was it luck? I asked myself what was differ-
ent this time round — why, for the first time in the more than
20 years that I have been editing newspapers and magazines,
everything just fell into place?
Could it be the fact that I am now much more experienced?
Was it the fact that I was, after a long sabbatical, just so hungry
to do what I probably love more than anything in the whole
world — editing magazines? Was it the fact that I am totally
passionate about travelling and exploring new destinations?
There were so many possibilities that could explain my favour-
able situation. Yet none of them satisfied my curiosity.
But while I was pondering, after my second business trip
(exploring the Northern Cape courtesy of the Sol Plaatje
Municipal Tourism Office) since taking over this title, it became
clear: my angel in disguise is in fact the tourism industry itself
— that, and all the passionate people working in the field who
I have met electronically, in everyday life, and especially at
Lindsay King Africa’s Travel Indaba 2019. I call it contagious energy.
In my career, working across many sectors in the business

I
am a writer. Writing the editor’s note for this magazine arena, I have never come across such an enthusiastic crowd of
is my job. I will do it again, and again and again. And people as I have in the tourism industry. People in all sectors of
nobody needs to convince me to do it. tourism have been bending over backwards to interact, build
relationships, share information and get involved with this
Writing the editor’s note is my favourite part of putting a publication. Luck it was not — destiny is more like it.
publication together. It is my opportunity to speak directly to As the brand ambassador of Explore, I trust that, in collabo-
you, my loyal readers. It is also an opportunity for you to get ration with all of you, we will join South African Tourism on
to know me better. So here goes the first of many chats that their amazing, yet challenging journey to promote tourism in
we will have during my reign as editor of Explore South Africa. our beautiful country.
It is usually the case that, when taking over a new publication Safe travels!
as the editor, the first issue is the most challenging. You have to
wrap your head around the new magazine, its niche, the kind Lindsay King
of content, the writing style, the audience (readers) and the Editor: Explore Magazine
publication’s strategy, etc. etc. before the work can begin. ([email protected])
Legendary South African hospitality
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[email protected] [email protected]
T +27 14 734 7730 T +27 14 734 7700
MAIN FEATURE

Striving for
perfection
New TGCSA grading criteria a
game-changer for hospitality

I
n recent years, the hospitality in- “As part of our undertaking to industry, “One of the key reasons behind the trien-
dustry has been affected by factors the review of our grading system and nial review of our criteria, is the impact
out of its control. Technological criteria need to ensure that we are that technological enhancements are
advances, environmental issues and internationally benchmarked and thus having on the hospitality sector and the
changing tourist tastes have forced the competitive as a destination. Another key overall guest experience. The provision
industry to continually adapt. consideration is that any enhancement and access to Wi-Fi, for instance, is fast
needs to be relevant to the South African becoming a very basic need and guest
It is for these reasons that the Tourism context and market. In recent years we prerequisite at any category of accom-
Grading Council of South Africa (TGCSA) have seen an upsurge in South Africa in modation. As this has happened, the
has recently augmented its grading crite- both newly built apartment hotels as well TGCSA requirements for these categories
ria and three new categories have been as more intimate and unique boutique has had to remain current and relevant,”
added: apartment hotels, small hotels and hotels. We need to ensure that we have says Erasmus.
boutique hotels, says the TGCSA’s Chief the categorisation to respond to these Technology is impacting various guest
Quality Assurance Officer, Darryl Erasmus. new developments. services and guest interactions both

10 www.exploreonline.co.za
MAIN FEATURE

before arrival and whilst in-house. One of the ability to make outgoing calls using The TGCSA criteria for the Accolade
the biggest developments in the newly applications linked to the provision of for Responsible Tourism were sourced
released grading criteria amendments in Wi-Fi. from the existing South African National
the formal hotel categories, is the amend- “South Africa has in recent months Standard SANS 1162 for Responsible
ment to the requirement for the provision had to deal with a number of environ- Tourism Standards.
of landline telephones in hotel bedrooms. mental issues which directly affected our Travel agents should keep in
According to Erasmus it is no longer tourism fraternity. We are of the opinion mind that the category and the star
a requirement to have a fixed line tel- that limiting the impact of tourism on the grading level awarded to properties
ephone in a hotel, according to the new environment is in the interest of all con- annually are by far the most impor-
2019 grading standards. This is because cerned and it was on this premise that the tant for them when recommending
of the amazing tech developments TCGSA undertook to include an accolade an establishment to a customer. This
which allow guests to connect with to recognise properties that have adopted indicates the type of product that will
the hotel service outlets using new and are practicing responsible tourism be encountered as well as the levels
platforms and applications, as well as practices,” he told Explore magazine of product quality, variety of facilities

www.exploreonline.co.za 11
MAIN FEATURE

“To showcase our enhancements to the


grading system and accolades, we recently
hosted a roadshow across all nine provinces
in South Africa. We were overwhelmed with
the positive sentiment and support from
both our graded establishment members
and the tourism stakeholder community at
our roadshow sessions.
“There is much excitement regarding
the new categories and especially the new
star grading level and the new accolade
recognition mechanism, which are by far
the most talked about developments. We
are excited to implement these enhance-
ments and allow our members to benefit
from the new standards and differentiation
value proposition,” according to Erasmus.
He says, following a rigorous grading
system review process and the well-sup-
ported roadshow events in all nine provinces,
it has become very evident that the TGCSA
is on the right track. Erasmus says they are
invigorated to see that their contribution,
through the provision of their world-class
grading system, continues to assist trade
in improving the collective positioning of
South Africa as a quality destination and a
leading player on the global stage.
“Much time and energy has gone into
setting grading standards that best suit the
tourism industry. This helps South Africa to
maintain its international competitiveness as a
tourist destination. The tangible rewards of our
efforts made, show that we too can be world
and service standards to be expected by TGCSA reviews the grading status of its leaders when it comes to quality assurance.
guests. members annually and it is thus also Immense gratitude goes out to the thousands
The TGCSA is for tunate to have important to ensure that the property of our graded establishments, our valuable
over 5 200 proper ties graded across you are book ing has a valid TGCSA industry stakeholders, as well as our accredited
the countr y, so var iet y and avail- grading certificate with an expiration grading assessors whose professionalism and
ability should seldom be an issue. The date in the future. dedication bring it all together.
“The TGCSA’s Grading Criteria has come a
very long way since its introduction in 2002.
Following the most recent revision of our cri-
Some exciting enhancements teria, implemented on 1 April 2019, the new
grading system is far more thorough, more
Aligned to international best practice, the Star Grading Levels of 1 to 5 Stars
consistent and follows stringent quantitative
have been augmented with the introduction of a 5-Star Premium level. This
aspirational level, reserved for the most luxurious product offerings in South and qualitative core requirement and quality
Africa, allows for the recognition of exceptional 5-star properties. Global best standards. We have not just reviewed our
practice and industry needs were taken into account and three new categories grading standards, but we’ve also refreshed
were introduced: small hotels, boutique hotels and apartment hotels. One final and fine-tuned our entire TGCSA operating
big amendment is the renaming of the category previously known as Meetings, system, which now runs so much smoother,”
Exhibitions and Special Events Centres (MESE). This category is now known as Erasmus concludes.
‘VENUES’ and some exciting new sub-categories have been added.
Celeste Adams

12 www.exploreonline.co.za
MAIN FEATURE

Defining accommodation events such as exhibition space, an auditorium, halls,


meeting rooms, conference facilities and boardrooms.
1. FORMAL ACCOMMODATION • Convention and exhibition centre: This refers to a large
• Hotel: A hotel provides accommodation with full or limited conference centre which typically includes a variety of
service and has a minimum of 10 rooms. A hotel has a different venues for events such as exhibition space, an
reception area and offers a dining facility. auditorium, halls, meeting rooms, conference facilities and
• Small hotel: A small hotel provides accommodation with full boardrooms.
or limited service and has up to approximately 80 rooms. It • Events venue: An indoor or outdoor multi-purpose facility
has a reception area and offers a dining facility. designed for hosting events (such as sport events, concerts,
• Apartment hotel: An apartment hotel provides religious events, political or other special events) will qualify
accommodation with full or limited service and has a as an events venue.
minimum of 10 rooms. An apartment hotel has a reception • Historical venue: This space is a building that reflects
area and offers a dining facility. There is a kitchenette and historical value or a landmark that has been adapted to host
dining area in each room. a special event, such as a gallery, city hall, museum, castle,
• Boutique hotel: A boutique hotel provides accommodation theatre, country club, winery or stately home.
with full or limited service. It offers unique rooms, has a • Function venue: A venue that provides space for smaller,
reception area and offers a dining facility. special events is now referred to as a function venue.

2. GUEST ACCOMMODATION 5. CARAVAN AND CAMPING


This type of accommodation is provided in a house, renovated • Caravan and camping: A caravan and or camping
house or a specifically-designed building. The provision of breakfast facility provides space for guests to provide their own
is included. accommodation, such as in tents, motor homes and or
• Country house: The accommodation is provided in a house, caravans. Communal ablution facilities are always provided.
renovated house or a specifically-designed building. It has to A communal kitchen, laundry, recreational facilities and
provide breakfast and dinner. The facility has public areas for amenities may be provided. Self-catering accommodation
the exclusive use of guests and is located in natural, peaceful units may also be provided on the property.
surroundings.
• Guest house: The accommodation is provided in a house, 6. SELF-CATERING
renovated house or a specifically-designed building. It has • Self-catering accommodation: This kind of accommodation
to provide breakfast and dinner. The facility has public areas provides guests with a sole occupancy unit consisting of
for the exclusive use of guests. one or more bedrooms and bathrooms, and a self-contained
• Bed and breakfast: This kind of accommodation is provided in living area including a kitchen, dining area and or lounge.
a home, with the host living in the house or on the property. • Self-catering exclusive: One or more exclusive use self-
Guests share the public facilities and areas (dining area, catering units, with no or very limited shared public facilities
lounge etc.) with the host. The provision of breakfast is will classify as self-catering exclusive accommodation.
included. • Self-catering shared: This kind of facility has multi self-
catering accommodation units located on one property
3. BACKPACKERS AND HOSTELS with shared public facilities (minimum of reception) and
• Backpackers and hostels: This kind of accommodation facility recreational amenities.
provides social and communal guest facilities including
dormitories and or private rooms. Only establishments that 7. GAME/NATURE LODGE
cater for travellers may qualify for grading. • Nature lodge: A game, nature or wilderness lodge
(including private nature reserves) is a formal
4. VENUES accommodation facility, located in natural surroundings
A meeting and or event venue is a permanent structure for hosting beyond that of an immediate garden area and, but not
groups and events which provide a flexible and often multi- always, away from human settlements. At least one guided
functional space (or spaces) with appropriate food and beverage, experience and or activity (such as a natural or cultural
logistical and business support services. experience) is provided. Guests should have a reasonable
• In-hotel conference centre: A hotel, small hotel or apartment probability of seeing, experiencing and or viewing specific
hotel with a venue or venues that can accommodate species of animal or experiences as stated in the marketing
cumulatively 50 or more delegates (in the maximum seating of the establishment.
style) can offer in-hotel conference facilities. • Game lodge: If the lodge is a game lodge, then the wild
• Conference centre: This refers to a large conference centre animals accessible to guests need to be free roaming and
which typically includes a variety of different venues for not contained in enclosures.

www.exploreonline.co.za 13
EVENT

indaba
Everybody’s

Networking was the operative word at the 2019 Africa’s Travel Indaba held in Durban.
The event showcased a whole variety of the continent’s best tourism products, attracted
international buyers from across the world and is vital to South Africa’s economy as
it encourages job creation and fosters business, integral to tourism growth. Explore
Editor, Lindsay King, portrays the show with this colourful photo-essay.

14 www.exploreonline.co.za
EVENT

FAST FACTS
According to 2018 reports from the United
Nations World Tourism Organization and
World Travel and Tourism Council:
• The continent’s total foreign receipts in
2017 amounted to US$ 177,6 billion, con-
tributing 8,1% of total Gross Domestic
Product (GDP).
• In 2017, Africa’s share of investment in
travel and tourism was US$ 28,2 billion,
or 5,7% of total investment in the
continent.
• In 2017, direct travel and tourism em-
ployment in Africa rose to 9,3 million,
the equivalent of 1 in 11 jobs. This is an
11,2% increase from 2016.
• South Africa saw 10.5-million interna-
tional tourist arrivals in 2018. It translates
to a growth of 1.8% compared to the
previous year.
• The World Travel & Tourism Council
( WTTC) recently announced that
South Africa has the largest tourism
economy in Africa, having contributed
1.5 million jobs (9.2% of South Africa’s
employment).
• Tourism contributes 8.6% to the South
African GDP.
• 44% of the tourism spend came from
international travellers, amounting to
R128-billion.
• 56% of spend came from domestic
travel, which translates to R163-billion.

INDABA
BY NUMBERS
1 100: More than this number of local,
regional and international buyers
attended the event.
890: This many exhibitors showcased
their products at the show.
104: This number of exhibitors from
19 other African countries attended
Indaba this year.

www.exploreonline.co.za 15
RESPONSIBLE TOURISM

Turning new leaves


South Africa has proven to the world
that responsible tourism is possible

S
tatistics of the United Nations
World Tourism Organisation
(UNWTO) reveals that there were
over 1.4 billion tourist arrivals in the
world in 2018, with that number ex-
pected to rise.

Economically this may be a boon for many


countries, but the fact remains that tourism
contributes 8% of global greenhouse gas
emissions. With the projected growth of
tourism, the environmental impact is set
to follow suit. That is, unless, the industry
looks inward and places sustainability at
the centre of its focus.
As one of the world’s largest industries,
tourism and all its representative bodies
around the world, have committed to Pauline Hawthorn (second from left) and Angus Preston receiving the Green Award
investing in sustainability in what has
become part of the new normal. UNWTO For the past eight years, SAT has been Stand Awards was introduced for the first
declared 2017 the International Year of partnered with the Event Greening Forum time. The partnership with the EGF drives
Sustainable Tourism for Development, (EGF) on the biggest business travel trade ecological initiatives such as recycling at
pleading nations to commit to sustainabil- show on the continent, Meetings Africa. the event, provision of filtered tap water
ity in the sector — marking the beginnings This event has been shortlisted for the 2019 to cut down on the use of plastic water
of new and irreplaceable way forward. African Responsible Tourism Awards, which bottles, and the option to donate stand
In the words of UNWTO Secretary- recognises African organisations that offer materials for re-use.
General Taleb Rifai, spoken at the World a shining example of how tourism can The big winners of the day were Classic
Tourism Day celebrations in Doha, Qatar, benefit local peopleand the environment. Safari Africa (Platinum Pavilion Award) and
“The question is how we can enable the The Meetings Africa 2019 Green Stand Thompson’s Tourism (Platinum Award in
powerful global transformative force of Awards seek to recognise exhibitors who the large stand category).
tourism to contribute to make this world go that extra ‘green’ mile to build and Classic Safari Africa CEO, Pauline
a better place and to advance sustainable design stands that are environmentally Hawthorn, said the materials on their
development in all its five pillars: economic, and socially sustainable. The stands were stand has been re-used for the last decade.
social, environmental, cultural and peace.” judged against the EGF award criteria Re-use and recycling of stand materials is
With the recent water crisis providing including design, materials, operations, one of the major criteria for the awards
much needed perspective, South African transport, communication, beyond green judges. “The tables in the stand are about
Tourism (SAT) has taken up the challenge and innovation. Exhibitors could par- 20 years old. They just needed a repaint.”
of ushering in a new era of responsible ticipate in the competition by showcasing Despite the slight changes made to
tourism. From water-conscious PR cam- their stand at the exhibition, motivating the materials, the company keeps to its
paigns, to green exhibiting, to SMME why their stand was green. branding values, using canvas to create the
development, our tourism sector is leading This relationship was extended to look of a tent and rustic wooden fencing
the charge for sustainable practices that the continent’s largest travel trade show, to cordon off its area. “We still try to give it
the world should take note of. Africa’s Travel Indaba, where the Green the look and feel of a safari,” says Hawthorn.

16 www.exploreonline.co.za
RESPONSIBLE TOURISM

Classic Safari Africa, however, does not Already recognised as a leading climate- As an example, and a proverbial drop in the
leave their sustainability values behind at conscious green city, being consistently bucket compared to collective efforts, The
Africa’s Travel Indaba. Its 37 camps around voted in as one of the world’s most sustain- Twelve Apostles, Cape Town’s most luxuri-
Africa are run with the environment in able cities, Cape Town cut its water usage in ous 5-star accommodation, managed the
mind.. “A lot of our camps are responsible. half from 1.2 billion litres a day in 2015 to seemingly impossible. From 2017 to 2018,
Everything we do is sustainable,” says just over 500 million litres at the beginning the hotel managed to reduce water con-
Hawthorn. of 2018 — proving that tourism standards sumption by a staggering 42% by fitting
It is clear that SA, and its tourism sector, don’t have to drop with the water levels. shower heads with restrictors, converting
is not afraid of the ‘new normal’. Nowhere The city partnered with local and na- fresh water hotel swimming pools to salt
is this more evident than in the way South tional tourism bodies to drive the message water, replacing napkins and placemats
Africa’s tourism capital, Cape Town, re- internationally, that the city remains open that need to be washed with biodegrad-
sponded to the infamous water crisis. for business, and is ready to continue wel- able paper ones and reducing water usage
While this global issue is not exclusive coming tourists. in laundry facilities by 90% through inno-
to the Mother City, Cape Town, however, In line with this, South African Tourism, vative technologies.
is showing cities around the world what it in collaboration with the local industry, In the end, and in environmentally and
means to respond to water restrictions. So created a highly successful PR campaign economically conscious times, it all comes
successful the city has been that UNWTO and international roadshow, which created down to responsibility, and tourism is no
and the World Tourism Cities Federation awareness of the importance of tourism exception. The simple, yet highly impact-
(WTCF) recently selected Cape Town as one to the South African economy, and high- ful way the South African tourism trade is
of 15 top global destinations to provide a lighted innovations being implemented creating awareness around the responsible
case study that demonstrates the city’s by the country’s tourism trade, such as use of resources to grow a sustainable
global status and its potential to influence the introduction of desalination plants tourism economy. It is a future all indus-
world travel according to both its popular- within hotels, and water recycling systems tries need to strive towards and one that
ity and its practices in operating under employed in tourist attractions like the V&A tourism in South Africa is helping to lead
sustainable tourism conditions. Waterfront, and Robben Island. us all towards.

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Heading for
the countryside
Top-notch accommodation in the Northern
Cape­ — be it for business, conferences or for
those seeking to explore the country

R
ealising the strong demand for good accommodation in Calvinia Hotel and Tankwa Lodge
the Northern Cape, Cape Town born entrepreneur Andre Found in this starlit town is the Calvinia Hotel and Tankwa Lodge,
Thirion, owner and CEO of Country Hotels group, started each with 26 en-suite rooms. The Calvinia Hotel has conference fa-
his empire in 2007 with his first hotel, the Clanwilliam Hotel. cilities, making the properties popular during the annual Vleisfees.

With a vision to establish a network of smart hotels that would Clanwilliam Hotel
meet the requirements of tourists and business travellers alike, Found in this charming piece of countryside is the Clanwilliam
Thirion embarked on a journey that would later surpass his wildest Hotel with conference facilities and 42 rooms. It has undergone
dreams. major renovations, whilst preserving the history of the old build-
Thirion says the Northern Cape, largely unexplored and ing. It is a popular venue for weddings and functions.
undeveloped, is the largest and most sparsely populated
province in South Africa. Its economy relies heavily on tourism Pofadder Inn
as it is the gateway to the Kgalagadi Transfrontier Park, Augrabies Pofadder Inn offers 52 comfortable, modern, air-conditioned en-
National Park, the flowers of Namaqualand and the Richtersveld. suite self-catering rooms. The hotel can also cater for conferences,
The Northern Cape, which is fast becoming an economic hub, weddings and special events.
has the most tourism and adventure options in the country.
Tourism, combined with solar energy plants, iron ore mines, and Orange River Rafting Lodge
surrounded by untouched wonders of nature and the beautiful Forming the gateway to Namibia, you will find another exciting de-
weather, make for good reasons to visit the Northern Cape. velopment underhand on the banks of the Orange River. Offering
“Travel enthusiasts will be delighted to find our warm, seven chalets and 13 camping/caravan sites that can sleep up to
welcoming establishments in the popular tourist areas of the 150 people, it is grassed and surrounded by trees. A special feature
Western Cape as well as the largely unexplored natural splendour is the bar that overlooks the Orange River with warm beach sand
of the Northern Cape,” says Thirion. leading you to the water’s edge. Here you will be able to go fishing,
Since its humble beginnings, Country Hotels boasts a bird watching, river rafting, go on an overland bicycle adventure
portfolio of nine hotels throughout South Africa, focussing or try the 4x4 trails nearby.
on the Northern Cape. The hotels offer value for money, and
high and standardised accommodation to all travellers, be it Springbok Inn and Namastat Lodge
for business, conferences or for those seeking to explore the The Springbok Inn, boasting 120 rooms, is one of the most exciting
country. developments in Springbok. The lodge’s newly built 87-room hotel
All of the nine Country Hotels offer free WIFI, DSTV, 24-hr is perfectly situated along the Flower Route and is an ideal stop
reception, a wheelchair friendly environment, braai areas, air along the way to Namibia. The lodge also has conference facilities
conditioned rooms, a swimming pool, a restaurant and a bar. for over 200 delegates. Namastat Lodge features camping sites as
well as 30 log cabins.
Kathu Inn
Located in the Kalahari region of the Northern Cape and in the Kuruman Inn
newly developed Bestwood Estates, Kathu Inn was built from the This 27-room hotel offers single and double en-suite rooms.
ground up. It has 78 self-catering units and a meeting room. Kuruman Inn is ideally situated on the N14 en route to Gauteng.

18 18 www.exploreonline.co.za
TECHNOLOGY

The future is

Integrated technology platforms are making it easier for


travelers to explore the world — and it is helping especially
hotels to deliver personalised and valued guest experiences

T
echnology has disrupted the with local and international governments
tourism and hospitality industry and related organisations on the strategy
in many ways. The largest working of tourism growth and improvements of
task force is the millennials — and even the related service providers. Over the
the baby-boomer generation have last few years of my career I have focussed
become inevitably digital-savvy. This shift on strategic and operational consulting. I
is integral to enhance guest experience for currently fulfil this role in a tech start-up
any industry, but particularly in hospital- environment in the hospitality industry.
ity, says pioneer Barry Clemens, Regional I have also been a judge for the South
Head: Africa & Oceanic Countries of hi Inc, African Tourism Lilizela Awards for the
a next-generation travel company that last five years. When I was approached by
empowers people to experience all the hi Inc, then known as Tink Labs, it was a
world has to offer through an integrated good opportunity to help ensure that our
technology platform. continent would not fall behind. I took the
Barry Clemens, Regional Head: Africa & opportunity to grow this and help educate
The platform encompasses inspirational Oceanic Countries of hi Inc the industry on the importance of this.
content, travel booking tools, hotel ser-
vices, destination services, smart products Can you briefly tell us a bit about your- Can you explain the next-generation
for the hospitality sector and data intel- self and your career in the hospitality travel company concept to our readers?
ligence. hi Inc’s handy smartphone, a free industry? The value chain of a traveler effectively has
guest amenity, can be found in around I have been in the hospitality industry for four phases: dream, plan, experience and
600 000 hotel rooms worldwide. The over 25 years. I grew up, trained and started share. Guests, and or potential guests, are
company, which has attracted more than my career in Europe. My first job (at the age looking for the travelling experience. Using
USD300 million in funding, operates in 82 of 15) in the industry was scrubbing floors the various technologies, we can now
countries and seven offices in Hong Kong, in the kitchen, after which I got promoted create the world’s most rewarding travel
Singapore, Shenzhen, London, Tokyo, to washing dishes. I slowly but surely and lifestyle platform, a seamless experi-
Milan, Taiwan. worked my way through the departments ence covering every stage of the journey,
Explore magazine spoke to Clemens, and have worked in all departments of a from pre-trip, in-destination to post-trip
a self-proclaimed technology nut and hotel, giving me a proper understanding planning. We envision that this platform
gadget lover, to get a better insight into of all the operations. Since these early be- encompasses inspirational content, travel
this new trend which is taking the world ginnings I have grown and have come to booking tools, hotel services, destination
by storm. lead large hotels and groups. I have worked services, smart products for the hospitality

20 www.exploreonline.co.za
TECHNOLOGY

sector and data intelligence. This can platforms helping travel companies Which countries are taking the lead?
empower people to experience all the sell more than they could by selling on Interestingly enough, emerging countries
world has to offer. their own? are more open to new technologies than
Open communication between systems first world countries, which need more
How does this new way of doing allows for niche services to integrate convincing, as they believe they are already
business differ from the way we have with other core services of a hotel or providing top class services. At the same
arranged our trips before? service provider. It can also enhance the time, though, first world countries better
In the past, when smart devices, data services offered. This allows third parties understand the need, but are more con-
analytics and predictive technologies like to provide quality specialised services servative in their approach.
A.I. weren’t playing a central role to travel- directly and on one easy platform. It’s all
lers when planning trips, travellers would about convenience. Through integrating Looking at embracing technology in
end-up spending a lot of time to plan their a fully comprehensive service, either by travel, where does SA slot in and how
trips and experienced a lot of friction even one company, or a host of them (in one advanced are we on a global scale?
during their trips. The way we can now place), the end user will be more inclined South Africa sits somewhere in the middle.
deliver the promise of a ‘next-generation’ to finalise a transaction as this is conveni- Through the demands of the traveler we
travel experience is that travellers won’t ent. Converting clients quickly through a are being forced to improve what we
need to worry about a thing once they got simple process means more business can have and where we present ourselves. In
to a new destination. Modern and handy be done. The use of the right technology general, the industry is quite conservative
devices can now always guide the travel- can definitely also mean comprehensive though and I believe that we can still do a
ler’s way to a museum, a Safari day-tour cost savings, which can in return be used lot more.
they could simply book on the device, and for further growth.
hotels would also be able to personalise Lindsay King
their needs and market the right product How can business travelers benefit
to guests. from new technology systems when
traveling? What’s new?
The new buzz words are ‘integrated With platforms like hi Intelligence one of So how will businesses like hotels etc.
technology platforms’. Can you please the key features are that hotels will be able benefit from these new platforms?
explain what that means? to gather a 360° view of guest behavior, Take the hi Intelligence platform as
By integrating the platforms for our hotel which is the only way to capture loyalty an example, Clemens says for hotels
partners and hotel guests, we are building and engagement with the frequently they have gone far and beyond to
an intuitive and seamless guest experience travelled and often hard to satisfy busi- capture their needs:
and journey for travellers during their trips, ness traveller. These platforms will be · Automated and targeted guest
and for hotel partners to capture and max- able to extract guest data from their hotel communications: Hotels will be
able to maximise their marketing
imise direct revenue with data-informed Property Management System (PMS)
efforts by creating tailored guest
insights. An integrated platform might and build a real-time guest profile to be
communications and campaigns
need a full suite of hotel and guest-facing shared across multiple properties. analys- with personalised content.
products. Hotel guests will stay connected ing guests’ historical spend, stay behavior · Guest review and reputation
and will be fed with the most useful travel and social attributes, these platforms can management: Hotels can re-
guides via these widely known handy help hoteliers to enhance their guest trieve guest reviews from online
devices. We are also currently working experience, employ targeted pricing and review and booking platforms
on new IoT devices that would become a optimise spend. with response-tracking mecha-
centerpiece of a modern hotel room and nisms and monitor their online
this will that ultimately enhance in-room How well is this trend being received in reputation to allow efficient
experience. For hotel operators we offer the world? management of communication
and complaint resolution from a
a comprehensive analytics-powered There is still a ‘fear’ to embrace technology in
central dashboard.
guest management platform (called hi the industry in general. In a Deloitte survey
· Competitor watch: Platforms such
Intelligence), which uses data analytics for done in 2015 it shows that the hospitality as hi Intelligence can compare
actionable insights. trade is investing less as a percentage of a hotel’s performance against
revenue in technology over the years. Now, a predetermined competitor
How are platforms (open sales and four years fast-forward, those in the indus- set by playing a crucial role in
distribution systems) and the API try who fail to evolve are also the ones the online conversion and revenue
(application programming interface) worst hit. We are seeing more hotel groups through ratings and competitor
driving the next phase of growth in combine and OTA’s being dominant in the monitoring.
the travel industry and how are these market.

www.exploreonline.co.za 21
LOYALTY PROGRAMMES

Marc Wachsberger, MD of The Capital Hotels and


Apartments, takes a critical look at the true value
of loyalty programmes in the hotel industry

J
ust about every industry has a 3. Loyalty programmes are expensive
loyalty programm — retail stores, to run. Each programme needs to be
hotel groups, airlines, supermarkets, administered by staff and technology,
and even banks — all of which are im- with data analysed on a frequent basis
mensely popular with patrons and seem along with frequent communication
to work well in attracting repeat business to members to keep them engaged.
for those brands. Doesn’t it make sense to rather save
those back-end, hidden, but very real
Marc Wachsberger believes there is no costs, and pass those savings on to
place for loyalty programmes in the hotel your customers, and earn their loyalty
business. The loyalty programme concept by giving them the best deal?
is a ‘smoke and mirrors’ strategy that hides 4. While focussing on ways to retain your
extra costs and fails to give customers what loyal clients for repeat business is always
they really want. a good idea, your business will only
The very best way to earn and keep the grow if you attract new customers. It
loyalty of your customers is to offer them makes more sense to invest in winning
the best possible value for money, and to over new clients with the best possible
give them the facilities they need, and to deals with transparent terms and condi-
avoid the expensive extras that they don’t tions — and reward your existing clients
want. with the same courtesy too.
We have always done things differently 5. Employees often instruct procurement
at The Capital Hotels and Apartments teams to book accommodation where
because we believe that the traditional they, the employees, can benefit from
hotel model is broken. Hotel groups that a loyalty programme in their personal
offer loyalty programmes are hiding costs capacity, rather than choosing the
behind pretty promises — and it has always option that’s most cost effective —
been our approach to keep unnecessary likely because it doesn’t have to carry
costs to a minimum, so that we can offer Marc Wachsberger, MD of The Capital Hotels the costs of the programme. While that
the best possible value. and Apartments makes sense for employees, it certainly
There are a number of reasons why doesn’t make sense for the corporates
loyalty schemes don’t belong in the hotel value for money that’s going to win that are paying the bills.
industry. The top five, in my humble your client over, more so than a loyalty
opinion, are: programme. Travel vendors also partner with third-party
1. Accommodation is a more price- 2. Your customers have more access to marketing sites to achieve a wider reach.
sensitive product than most, with more more information via the hundreds — if While this exposes them to a broader
options available to customers than not thousands — of apps and websites market, the cheaper prices also frequently
in just about any other industry. For that help them check prices, read exclude guests from earning the loyalty
example, South Africa has five major reviews and compare hotels. Now more points contributions which are awarded to
banks, so competing loyalty offerings than ever, they’re going to see through direct bookings, which often cause anger
are a swing factor for clients choosing the ‘fluff’ of a loyalty programme, and and confusion, and even brand damage.
a new banking option. However, there will trust the transparency of another Why not just be transparent and honest
are thousands of hotels owned by thou- customer’s review of your venue before — and offer the best possible value for
sands of individuals and companies in they choose it because you’re offering a money to whoever chooses to stay at your
South Africa — so it really is price and free drink with dinner. property?

22 www.exploreonline.co.za
WOMEN

On
the
road
again

More women are travelling for business than


ever before — but is the world geared well
enough for female business travellers?

T
he United Nations World Tourism rising as more women enter the profes- latest Skift report, almost half of women
Organisation (UNWTO) recently sional workforce and climb the corporate who travel, travel for business.
announced that women make up ladder to the top. But has the tourism industr y
the majority of the tourism workforce recognised this? Are policies and services
in most regions of the world. In South It is also a fact that women, high tech and being adapted to meet the needs of our
Africa the percentage of women travel- connected, are the fastest growing segment corporate road warriorettes? Is there really
ling for business is much higher than in of corporate travellers in the world. And a difference between men and women
the past — and the percentages are still Africa is no exception. According to the travelling — and if so, what are the issues

24 www.exploreonline.co.za
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WOMEN

women have to deal with that their male


counterparts most probably don’t even
have to think about?
Explore met up with frequent
traveller Fatima Anter, Marketing
Project Specialist at Thebe Tourism
Group, at the recent Africa’s Travel
Indaba in Durban.
Anter says women are more prepared
once they know they have to travel for
work. “The minute we hear we have to
travel, we start researching, preparing
physically and mentally. Most of the
time our travel arrangements are done
by someone else, so we tend to do
research on the places we are staying Fatima Anter, Marketing Project
at to familiarise ourselves with the area, Specialist, Thebe Tourism Group
since we didn’t choose it ourselves. We
are also more concerned about safety regular shuttles, that make people feel
when travelling than men seem to be. I, it’s safe to stay there.”
for example, always send all my booking Research done by the Global Business
documents, flight details and copies of Travel Association (GBTA) reveals that
my ID to my family before I travel — awareness of the risks faced by female
even if I travel locally.” travellers in general has never been
She says safety is a major issue for higher, but only 18% of corporate travel
women travelling for business. When policies specifically address matters
travelling for leisure, most women related to the safety needs of female
travel with their families or in groups. business travellers. In response to this,
When on business trips, women travel Anter says, from her experience, security
on their own and that presents its own issues are adequately addressed. “I do
challenges. “When I’m travelling alone, feel, though, that corporates should
my biggest challenge is getting around. make it a policy that hotel transfers or
If I’m not familiar with the area I prefer any transport is always pre-arranged so
not to rent a car. I tend to rely on GPS a that female travellers don’t need to leave
lot and those things aren’t always that the airport to find a ride. Where possible,
accurate. Yet, if I have to use taxis to get travel should happen during office and
around, it’s still stressful because I worry daylight hours.”
about my safety. Another challenge for Being selective regarding the
me as a woman, is being away from my location and type of their travel lodging
family for long periods — especially over is also quite a big concern for female
weekends.” business travellers. Anter advises to
When asked whether she thinks the take note of the location in relation
travel industry in SA in general is doing to where you need to be daily while
enough to ensure the safety of women, travelling for business. “I like proximity.
especially considering that women If I’m travelling alone, I prefer a hotel
make up an ever-increasing amount instead of a small B&B or self-catering
of our business traveller population, establishment. I feel that hotels and
Anter believes that more needs to be lodges have better security measures
done for the safety of all travellers, not in place and the establishments are not
just women. “Some players in the travel as easily accessible to outsiders (usually
industry do their part, and they do it it’s a boom entry, then doorman, then
well. Others are unfortunate with their reception).
locations (in areas dubbed unsafe), but
they could offer services, such as free Lindsay King

26 www.exploreonline.co.za
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INVESTMENT

Fancy owning
a fancy hotel
apartment?

Buying hotel apartments is a


growing trend among savvy investors

C
oco Channel had an apartment to 2019, business tourism in South Africa Safmarine) won a slew of global awards for
at The Ritz in Paris. Elizabeth is growing and the demand for flexible their sassy conversion into the Radisson Blu
Taylor had one at New York’s The corporate accommodation is also increas- Hotel and Residence.
Pierre Hotel. And there were — and still ing. This explains why sectional title hotel General Manager Desmond O’Connor
are — many other famous politicians suites and privately owned apartments explains: “We have a mixed-use develop-
and celebrities who own apartments within hotels are once again attracting ment consisting of hotel and private
in some of the world’s most prestigious the attention of property investors and residences. There are 155 apartments and
and luxurious hotels. Owning residential travellers alike. Upmarket hotels providing 214 pure hotel rooms. Floors ground to
apartments within grand hotels is not mixed-use hotel rooms and owner-occu- 11 are for hotel use and 12 to 23 are only
a new thing. It is, however, a growing pied ones seem to be the way forward for apartments. On top if that we have a rental
trend and it is not just for the super-rich investors with some cash to spare. pool of 17 apartments that form part of the
anymore… For their revamp, an internal rebuild hotel stock and are decorated to the same
that cost well over R90 million, the Triangle high standard as the rooms and suites.”
According to PricewaterhouseCoopers Building in Cape Town’s Riebeeck Street O’Connor says today’s business travel-
(PwC) Hospitality Outlook report for 2015 (the former corporate headquarters of lers particularly like the hybrid of a hotel

28 www.exploreonline.co.za
INVESTMENT

with tenants, but you don’t really know


them until you have them living in the
unit. In our establishment, we at all times
know who is staying in the units and we
look after the units — the owner doesn’t
have to,” he says, adding that whilst being
a solid investment, owning a hotel room
is not a get-rich-quick scheme.
“My advice is not to go for this kind of
investment unless you have the available
funds to do so. Hotels typically take five
years before it shows a profit, so it can
be a lengthy period before a substantial
return on investment. Our deal works
on a Participation Quota (PQ) calculated
on floor-space, occupancy and revenue.
Even if the unit isn’t occupied, there is still
income. That said, all hotels experience
seasonal ups and downs, so investors
Desmond O’Connor, GM at the Radisson must be prepared for fluctuating returns
Blu Hotel and Residence and consider this a long-term investment,”
he warns.
Most establishments of this sort operate in O’Connor says there are fixed and
a similar manner, offering both owners and variable monthly costs like in any property
guests the best of both worlds in terms of investment, but says they make provi-
finance and convenience. sion for furniture, fittings and equipment
“Another example of this type of reserve costs.
mixed-use development is the recently “We retain a monthly amount towards
launched Onyx development on Cape maintaining furniture and fittings, so
Town’s Foreshore and developments in if the TV breaks, we replace it. For the
Johannesburg. Dubai also has a number investor there is a certain peace of mind,
of similar developments where people are knowing that we will maintain the unit
able to purchase units that form part of the to the required standard, which includes
rental pool,” says the highly experienced refurbishment every five to seven years
O’Connor, who was among others, opening as necessary, without hitting investors
GM at The Cape Royale, GM at Mandela- with massive special levies,” O’Connor
Rhodes Place and GM at the Radisson Blu concludes.
Port Elizabeth.
“The nice thing about this concept for Brian Berkman
apartment that is also self-catering and has a property investor is that there is a risk (@BrianBerkmanZA)
laundry facilities. At the Radisson Blu Hotel
and Residence for instance, all apartments
share the same 24-hour manned recep-
tion area, but hotel guests and apartment
dwellers use different elevators which can
only be operated with approved access
cards.
“Owners can elect to enjoy the hotel’s
full basket of services such as twice daily
housekeeping, turn-down services, valet
and laundry services. And, like hotel
guests, they can sign food and beverage
from the hotel’s restaurants and bars to a
pre-approved charge account,” he says.

www.exploreonline.co.za 29
INNOVATION

Why creating innovative new concepts in the


hotel industry is becoming such an important trend

B
e it a hotel in a converted innovative in order to gain, maintain and most international travellers, South Africa
power station wrapped around retain a competitive edge. is a long-haul destination.
existing machinery, luxury Impressing with innovative accom- “Effectively we are competing with some
accommodation in treehouses in a modation concepts at the recent 2019 of the more affordable European destina-
rain forest, a converted jailhouse, a Africa’s Travel Indaba in Durban, was the tions and very affordable Far East. So price
contemporary ice hotel or a floating Thebe Group’s introduction of two new becomes a secondary issue. Somewhere
hotel in the Indian Ocean, the concept creative projects. The first was the launch along the line we need to create iconic
of unconventional accommodation of a of a static luxury train hotel to be stationed destinations or unusual venues which we
more creative and innovative nature is atop the historical Shalati Bridge in the can use to give potential visitors a reason
nothing new. Kruger National Park, and the second, the to travel for 12 or 13 hours to have an
introduction of the Chiefs Mobile Luxury amazing experience,” he says.
These out of the box hotel concepts have Tented Camps (a spectacular pop-up hotel Looking at the South African market,
been popping up across the globe from concept). Mabena says local travellers also have
time to time for many years. To reiterate: Explore caught up with Thebe Tourism so much to choose from, and given the
it’s nothing new. Group CEO, Jerry Mabena, to find out current economic climate, locals are
What is new, however, is the fact that just how important innovation is in the seeking the more interesting places to
we are seeing the face of innovation in tourism space, and in particular in the hotel experience within the country. “Innovative
the hotel industry more often than ever industry. thinking can lead to new and exciting sites
before — and unusual hotel concepts are Mabena says it is of utter importance and destinations, and that will lead to local
now becoming quite a popular trend for for South Africa to embark on more travellers choosing to stay on local shores,
various reasons, prompting businesses innovative products than in the past, as opposed to travelling abroad — be it on
offering accommodation to be a lot more from an international point of view, for holiday or on business trips,” he says.

30 www.exploreonline.co.za
INNOVATION

More about…
Chiefs Mobile Luxury Tented Camps
According to Mabena, the younger people in the
industry can play a key role in driving the thinking What is Chiefs Tented Camps?
processes, as young people are not risk averse and Traditionally, this company, founded by Allan Johnston and Lysta
jaded and are keen to try new things. “We just need Stander, has provided authentic mobile tented camp experiences for
to create room for them to come into these spaces”. over 20 years, and is well-known for inspiring creative hospitality and
Mabena believes that companies that will not experiential solutions for incentive groups, corporate events, adventure
embrace innovation and are not identifying new and sporting events, and festivals, to name a few, offering accommoda-
experiences, will stagnate as they will not corner tion from private exclusive camps for two people to as many as up to
the current markets and will be left behind. 1 200 guests at a time.
But embarking on such new concepts does
have its own unique challenges and companies What’s new?
interested in starting such elaborate pioneering A joint vision to offer unique experiences in iconic Southern African
projects need to familiarise themselves with the destinations has resulted in a new partnership with the Thebe Tourism
challenges associated with innovation before they Group and Chiefs Mobile Tented Camps. The Thebe Tourism Group
dive in. Funding is a big issue and Mabena says that recently acquired a 50% stake in Chiefs Mobile Tented Camps. With
South African financial institutions are not designed Chiefs Tented Camps having mainly focussed in the past on corporate
to support these types of projects at the moment, group bookings and ‘big ticket’ events such as festivals, the partnership
therefore investors need look at alternative non- will now see the operation expanding both geographically as well as
traditional funding methods. diversifying their product whilst not compromising its focus in the tra-
When looking at creating new concepts, ditional markets. The new partnership will enable the new joint venture
Mabena confesses to have a very strong bias to offer more commercial packages and unique overnight stays to the
tourism and visitor market in general, broadening the scope of those
who will now be able to experience the tented camp offering.

What’s on offer?
From basic informal one-star festival set ups to formal five-star luxury
tents, the company sets up fully inclusive mobile tented camps which
take place in spectacular natural locations throughout Southern Africa,
such as national parks and nature reserves, the winelands, and Big-Five
parks including the historic Kruger National Park.

How does it work?


Guests simply book the experience and Chiefs Tented Camps take care
of everything else, from the setting up of the tents and all ablutions
facilities and amenities, to the provision of staff — in the same way
you would experience in a luxury hotel from housekeeping through to
cordon bleu chefs to deliver first-class dining.

When will it launch?


The first venture of this nature is Kruger Grande, which will see a luxury
tented camp set up on a river bank in the Kruger National Park. This
camp is due to remain in place for the month of July and overnight
stays will be sold in the same way that a visitor would book normal
hotel accommodation.

What is the name of the new offering resulting from the partnership?
The name Chiefs Mobile Luxury Tented Camps will remain unchanged
whilst the new offering, called Imagine, will form the umbrella entity
for the new collection of seasonal camps in extraordinary locations
Jerry Mabena, Thebe Tourism Group CEO throughout Southern Africa.

www.exploreonline.co.za 31
INNOVATION

More about…
The Kruger Shalati luxury train hotel

What is Kruger Shalati?


Kruger Shalati is a new luxury hotel — housed
inside a restored and reimagined train.

Where is it?
It will be positioned inside the Kruger National
Park where the historical railway line ends at
Skukuza rest camp. The train will be permanently
located on top of the iconic Selati bridge, giving
visitors unparalleled views of the park and the
Sabie River.

Why is it called Kruger Shalati?


The name has its origins in the history of Chief
Warrior Shalati, who lived near this river in the
region of Skukuza and ruled over the Tebula tribe.

What kind of a hotel is it?


This will be luxury accommodation in large train
rooms. Each carriage will have only two rooms
to maximise the room space. Amidst the room
carriages, there will be a lounge carriage with a
bar with an adjacent deck and overhanging pool
overlooking the river.

When will it be operational?


Kruger Selati will be launched in December 2019,
initially with 16 carriage rooms (32 beds) and 7 towards projects that will also give opportunities for local or rural
land rooms (14 beds), and will ultimately be in- communities in terms of job creation and skills development.
creased to 24 carriage rooms (48 beds) by March “We are committed to developing iconic and unique tourism
2020. products, which enhances the lives of communities. In the case
of the Kruger Shalati Bridge, there was an opportunity to develop
How much accommodation will be available? a unique and superior African travel experience that not only
There will be 24 rooms in the train stationed on complements the Kruger National Park, but also creates job
the bridge, offering 48 beds. A further seven opportunities and SMME development opportunities, all the while
land-based rooms in Bridge House, right next bringing a unique part of Kruger’s history to life.”
to the train, will also overlook the river and the His advice to other companies interested in taking the
train on the bridge. One of these rooms can innovative approach in tourism, is to seek opportunities in unusual
be set up as family suites with dedicated areas and unique destinations that might not normally be accessible to
for children and one honeymoon suite. Bridge travellers — and not to look back.
House will have dining and lounge areas includ- “Sometimes when you look back you see all the negativity. And
ing decked seating and a pool overlooking the that will have an impact on innovation and creativity and will not
Sabie River. solve challenges that you might come up against in the future.”
In Mabena’s experience, new ideas and innovation appears very
What will be included in your stay? good from the outside, but he says it’s a hard grind. “It’s sleepless
The rates will be inclusive of luxury accom- nights. It’s messy. It’s not easy. But you have to keep on believing
modation in a unique setting, all meals, house in it. When the chips are down then all you have is your belief.”
beverages and two game drives per day.
Lindsay King

32 www.exploreonline.co.za
Moshi, Kilimanjaro
10:00am
10:00am to to 6:00pm
6:00pm
Ushirika Sports Stadium
Ushirika
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Proudly
OPINION

Beyond hospitality
A new breed of hospitality managment graduates has emerged

W
hat do you think the follow- The definition of the word hospitality has The demands of a dynamic industry
ing people have in common? changed beyond ‘the cordial and generous therefore necessitate the development
A fairly fixed perception and reception and entertainment of guests, of integrated competencies as it draws
expectation of the role and responsibil- visitors or strangers’ into a whole new per- on various disciplines, including manage-
ity comes to mind when we referred to a ception of what it means to live and work ment, entrepreneurship and innovation,
doctor, a lawyer, an engineer, or a school- in the hospitality industry — and this is finance, law and legislation and leadership
teacher; but what do we know about the opening up a plethora of career opportuni- development. The continuously changing
careers of professional hospitality man- ties for our students. demands of the industry therefore puts
agement graduates?

Are they all employed as hotel managers About the author


and chefs? No at all! You will be surprised
to find that more and more corporate Susina Jooste is the co-owner of The Private Hotel School in Stellenbosch. She
companies are recruiting hotel school develops academic programmes and is a seasoned author of among others
graduates for management positions to cookbooks. She has more than 30 years’ experience in the industry. She obtained
ensure that the full needs and expectations her pre- and post-grad degrees at among others, the University of Stellenbosch,
of their customers are met. the University of Potchefstroom (now the North-West University), The Culinary
Corporate brands and human resource Institute of America (New York), Le Cordon Bleu (Paris) and the City and Guilds
managers are looking into the future and (London). The Private Hotel School is part of the ADvTECH Group and is registered
recognise the important role that hospital- with the Department of Higher Education and Training as a Private Higher Education
ity has in their business success. Institution.

34 www.exploreonline.co.za
Cape Town International
an obligation on training institutions to regularly review
their curriculum to ensure that graduates are enabled to

COME PARK
practise and demonstrate their responsibility and initia-
tive in a wider hospitality management context and to act
ethically and professionally.
It is important that academic institutions provide
relevant, career-focussed education, producing students
who have mastered appropriate knowledge and skills and
who can conduct them in a dynamic workforce to contrib-
ute to both the South African economy and its society.
The new generation of hospitality management stu-
dents is empowered to evaluate, whether their career
WITH US
choice is compatible with their interests and personality.
The participation of current-generation students in the Airport Valet Parking
workplace is governed by intrinsic factors such as personal offers a service that makes flying out
interest, the broadening of horizons, and own ambition of Cape Town International Airport
for a prosperous career. convenient and hassle free. We are
Twenty years ago, no one would have imagined that
conveniently located on the ground
someone holding the title of ‘hospitality manager’ could
floor of Parkade 2, clearly sign
be working in this position in the bank. Now, how’s that
posted “Valet Parking”.
for progress?

Susina Jooste Simply drive into Parkade 2 where


one of our drivers will show you to
our dedicated, reserved bays. Whilst
you are away your vehicle is stored
with us and given a valet. You will
find your sparkling clean car
waiting for you on your
return. Talk about
convenience!
park business class

Special offer use

booking code "EXPLORE"


HERITAGE

Fundamental learning
The Funda Discovery Centre: a modern educational
experience at the Voortrekker Monument

I
n 2011 the Voortrekker Monument also a common root word in many local textiles — that showcase South African cul-
in Pretoria was declared a Grade I indigenous languages connected to the tural diversity and its international origins.
National Heritage Site — a status concept of learning. Traditional and contemporary material
that has befallen very few monuments of “Funda displays aspects of South culture is presented side-by-side to show
a similar kind. One of the main reasons African life in a way that is suited to local the different themes’ global and historical
for heritage conservation, and a task and international visitors, young and old. context, technological development and
with which declared heritage sites are The educational themes — based on the creative influence.
entrusted, is to educate and to teach. By Revised National Curriculum Statement A ‘layered approach’ facilitates the
making youngsters aware of the origins — provide educators and learners with val- discovery of multiple levels of informa-
and diversity of the cultures of South uable additional resources through guided tion. Visitors can engage with interesting
Africa, and its Rainbow Nation, mutual tours and interactive learning activities objects, expandable information panels,
respect can be cultivated. such as treasure hunts and participat- discovery drawers, audio-visual aids and
ing in the practice of traditional customs fact-filled booklets.
Monument Managing Director, Cecilia such as baking bread in an outdoor clay The traditional bread bak ing
Kruger, says realising the great responsibil- oven. The centre supports the Curriculum demonstrations (and tastings!) take
ity that comes with the status of a nationally Statement’s developmental and critical place in the adjacent open air area. While
important heritage resource such as the outcomes to foster culturally and aestheti- enjoying freshly baked bread, children
Voortrekker Monument, its management cally sensitive learners from across a range learn more about their food through an
initiated a project to expand its educational of social contexts,” according to Kruger. outdoor display on food preparation and
offering. “Bringing vision and product Most heritage institutions lack edu- preservation. Other traditional practices
together is not always straightforward and cational and training facilities and even such as the making of candles and
the project faced many challenges over its expertise. With Funda, the Voortrekker roasting of coffee beans over an open fire
decade-long development.” Monument hopes to introduce a new era may also be demonstrated on demand
However, the generous financial in educational programmes outside the whilst activities such as traditional
support from the National Lotteries classroom. dancing, drumming and much, much
Commission and the Trust vir Afrikaanse The centre consists of three major areas: more can be arranged prior to the visit.
Onderwys (Trust for Afrikaans Education) an auditorium, main exhibition and an The firing of a nineteenth century front
enabled management to succeed, and open air area for group demonstrations. loader cannon usually provides for great
in April 2019 the Voortrekker Monument The auditorium seats 120 people and is excitement among young and old.
opened its brand new visitor experience used as the beginning or orientation point “Although mainly focussed on school
— the Funda Discovery Centre. for educational tours and exploration. Here, groups, the centre can also be utilised for
Kruger, says the centre is an inclusive, eight large information panels provide an tourist guide and educator enrichment
multi-cultural educational exhibition, overview of the South African Stone Age workshops. The auditorium can be hired
which highlights the common ground and our country’s rock art heritage. after hours for functions, lectures, small
between South Africa’s diverse lifestyles When entering the foyer, visitors are concerts, meetings and workshops. The
and cultures, past and present. greeted by a unique artwork of South bread baking area offers pavilion style
“The word Funda derives from the Africa’s national symbols and a massive seating for more than 120 people with
word fundamental: to lay a foundation, to Rorke’s Drift tapestry. The main exhibition outdoor ovens, braai area and kitchen
establish or to verify — aptly reflecting the focusses on the broad themes of food, facilities,” Kruger concludes.
Voortrekker Monument’s goal to facilitate settlement and materials — wood, metal,
the knowledge creation process. Funda is leather, clay, ceramics, glass, grass and Dr Annie Antonites

36 www.exploreonline.co.za
We Travel The Best
At UIGC, we make travel as easy as ABC
We built our business on the basis
of a profound understanding of
what South Africans really need
when it comes to travel.

Increasing return business is the


proof that nobody knows our
clients’ better than we do!

Our List of Services are as follows:


• Flight Reservations
Dr. John Mudau (CEO)
• Accommodation
• Car Hire
• Incentive programme and other
special services
(sports tours, staff incentive
programmes, conferencing,
sports packages etc.)
• Airline Loyalty
• Leisure and Business Travel
• Team
eam Building experiences
• Visas
Tondani Nethengwe (GM)
• Travel Insurance

Contact:
Dimakatso Petronella Ramolefe
UIGC Travel Consultant
015 962 9180 / 067 065 0102
[email protected]
AGRITOURISM

Cultivating
tourism
Farmers on working farms across the
country are increasingly opting to
include secondary activities in the
tourism industry to their portfolios

T
he word exploration as defined in relief. However, city dwellers are often the importance of listening to their ‘gut
the Cambridge English Dictionary unsure where to start or how to prepare feel’. They understand weather patterns
means ‘the act of searching for for their exploration into the countryside. and environmental challenges very well.
something’ and/or ‘the act of going to The challenge for most travellers when Speaking to farm dwellers is important
a place to learn about it’. Agritourism planning their trip is where to start. before embarking on a journey.
provides the opportunity for visitors The best place to begin is to decide The level of involvement sought after
to do both. Visitors can enjoy farm life what type of experience you and your by the visitor to the farm is also important.
without being a farmer and without fellow travellers would like to have. This will Some farms offer a tranquil experience
having seven-day weeks or dealing with determine where, what time of the year to for writers, birders and photographers,
constantly evolving environments which go and when to visit. while other farms offer the experience to
by their nature, are high risk. Another factor to consider is the work on the farm. Most farms are suitable
distance to drive to a farm, because the for activity-based experiences, whether
I am often asked: “What does Agritourism roads are not all tarred freeways with cycling, hiking or walking. Before visiting
mean?”. Agritourism refers to a working electric lamp posts. When driving to a farm, ensure that the farmer knows and
farm where the primary activity is meet a third-generation farmer near the understands what type of activity the
agriculture and the secondary activity Lesotho border, I was pleased to drive visitor wants. For example, walking near
is tourism. Agritourism is therefore an the road during daylight hours. Driving ostriches is an activity even a farmer is
authentic experiential holiday for visitors. in rural areas simply takes longer and this cautious about.
Agritourism from a farmer’s perspective needs to be factored into any self-drive Some of the most enjoyable
is an effective instrument to strengthen holiday. A GPS PIN indicating the exact experiences for my family have been
the economic sustainability of rural areas, geographical location is a pre-requisite to listening to the stories farmers share with
while providing numerous multi-functional ensuring that the visitor has a stress-less their visitors. Many farmers are larger-than-
benefits to promote sustainable rural drive to the farm. life characters who have amusing and
development. Other factors to consider include doing insightful stories about their life on the
Those of us who have lived on a farm research in advance to see, firstly whether farm. Make sure sufficient time is set aside
acknowledge that despite the complexities the farm has self-catering facilities and to speak to farmers and to experience life
that farmers have to cope with on a secondly, where the nearest town is on the farm in question. Rushing from farm
daily basis, life on a farm is a qualitative to replenish supplies, including petrol. to farm will be hard work, so slow down
experience. This authentic experience has Making assumptions is irresponsible. in order to experience life connected to
seen an increase in self-drive visitors to Flashing wealth in rural towns or nature. Nature is not predictable, and a
farms throughout South Africa. farming environments is ill-considered visitor will need to be receptive to different
In a world that is moving ever faster where poverty might be part of everyday experiences from the norm.
and where people are experiencing more life. Farmers often talk about being What about safety? This is a topic that
stress, visiting a farm can be a welcome connected to the earth (sixth sense) and is highlighted often, but in fact, has to

38 www.exploreonline.co.za
The
Voortrekker
Monument

be contextualised. Crime is, analytically, more prevalent in cities than on


farms (proportionately, per person). Farmers and those who work on farms,
consider the farm (where they earn their income) their home (where they
reside).
So where to go to experience what? From an agricultural perspective,
different regions in South Africa, are geographically more suited to certain
crops and or animals. For example, deciduous fruit are found mainly in
the Western Cape, although other regions are also suitable for this type
of farming. The month of each year is also important with certain crops
needing to be harvested at specific times of the year. This will mean that
the farmer will be busy harvesting and not have the time to be able to
talk to visitors.
Some of my most enjoyable experiences have been riding on the back of
a farmer’s bakkie while helping the farmer with his/her day-to-day activities.
Being outdoors in fresh air increases one’s appetite.
Our visits to farmers have been unique because of the personal interaction
between farmer and guest, young or old.
Other experiences which come to mind are seeing visitors being taught
how to milk a cow, blow the ostrich egg yolk and white out of the ostrich
shell with a straw (not breaking the shell in the process), to hugging an
exceptionally large free-range pig, who slept with his friends, two Jack
Russell’s, in the farmer’s kitchen.
There are so many more stories to be told — from a woman who took
over the responsibilities of running a farm after her husband had died

e
unexpectantly, to stories from emerging farmers who have survived despite
the realities that have confronted them without land tenure.

r e th
p l o
Farmers have a wealth of knowledge to share with those who live in urban

e x y !
environments.

o r
hist
I have not met an agritourism farmer who does not recognise the
importance of being grounded in the reality of addressing not only the
concerns mentioned, but also understanding the bigger picture of what truly
matters in terms of surviving, despite the day-to-day challenges we all face.

Jacqui Taylor
Pretoria, South Africa
www.vtm.org.za
TRENDS

Beyond the
bottom line
Business travel trends for 2019

A
s navigating the globe becomes “This year’s trends cover a wide range of topics.
easier and easier and intercontinental But no matter the trend topic, one universal
business is thriving on all levels, the theme comes through loud and clear: it is
need for corporate travel has never been people, not policies, that will drive the future
greater than now. And business travel has of business travel innovation,” according to the
never been a more valuable, or important, report.
function to ensure company success, according In conclusion, the 10 Business Travel
to the latest Skift Report, which highlights the Trends for 2019 Report says that by
top business travel trends for 2019. designing smarter travel programs,
policies, and tools with employee
Skift, a travel intelligence company that offers wellbeing, preferences, and convenience
news, data, and services to professionals in travel at the center, organisations can ensure
and professional travelers, to help them make business travel continues to serve as a
smart decisions about travel, partnered with key driver of company success, both in
TripActions, a technology-enabled corporate 2019 and for the foreseeable future.
travel management platform, to identify and The 10 Business Travel Trends for
explore the trends most likely to have a big 2019 (according to the report) are:
impact on business travel in the year ahead. 1. The sharing economy moves into
“And while much of the perceived value of the C-suite.
business travel has traditionally been derived 2. Small and medium-size companies
from the function’s monetary rewards (signing get a seat at the table.
deals and winning new contracts), today there 3. Business travelers demand an end-to-end
is growing recognition that the decisions made experience.
about business travel extend well beyond the 4. Mixing business and leisure is here to stay.
bottom line,” according to the report. 5. Business travel evolves to become people-
In fact, the report reveals that organisations of first orientated.
all shapes and sizes are beginning to realise that 6. Corporate travel gets smarter about blending
the decisions they make about corporate travel AI and machine learning technology with a
have a significant impact on their overall success human touch.
and growth, and that it will influence employee 7. The continued power of face-to-face
recruitment and retention efforts, worker meetings is growing.
productivity and morale, and overall efforts to 8. The rise of innovational travel in the meetings
control company costs. sector is prominent.
It was with these high stakes in mind that 9. Industry is moving from points to
Skift and TripActions created the 10 Business personalisation.
Travel Trends for 2019 Report, providing a 10. CFOs play a greater role in business traveler
roadmap to the most important topics, happiness.
companies, tools, and strategies that will shape
business travel in the year to come. Download the full report at https://skift.com/

40 www.exploreonline.co.za
OPEN DAY 28 September
Become a hospitalian
A qualification from
The Private Hotel School is your
gateway to a global career

Diploma in Event Management


Advanced Diploma in Hospitality Education
Higher Certificate in Hospitality Management
Advanced Certificate in Hospitality Management
[email protected]
www.privatehotelschool.com
Stellenbosch +27 (0)21 881 3792 Rosebank +27 (0)11 234 1896
TRAVEL

Finding

gems
hidden

Back in the day the


I
have been to Paris five times, but I’ve never been up the
Eiffel Tower. Whilst living in the UK, I only by chance got
Northern Cape was put on a glimpse of Buckingham Palace in London.
the map by the discovery
I am not a big fan of the typical tourist hotspots. I find it
of Kimberley’s famous much more interesting to sit among the locals in a bistro in
diamonds, but don’t be Paris, far away from the tourist traps. I find it more exciting
to visit quaint English towns and discover the hidden gems
surprised if the area’s where most tourists never venture. This is where real travelling
tourism gems reposition happens...
So imagine my excitement when I was invited by the Head
the region’s status on the of the Tourism Office of the Sol Plaatje Municipality, Romano
Diamond Clarity Scale Bezuidenhout, together with other media and travel industry
dignitaries, to explore and experience the hidden gems of
Kimberley and surrounds in the Northern Cape.
Our tour of The City That Sparkles, led by the very
informative Samantha Alfonse of Alfonse Tours, started with

42 www.exploreonline.co.za
TRAVEL

a hearty breakfast at one of the town’s pairing. This most likely explained the
The curator of
many coffee shops, The Lemon Tree. With excitement of my new-found friends …
our tummies nicely lined, we embarked Upon arrival at KDBC, we were met by the Sol Plaatje
on our first historical injection: a visit to the owner, former engineer, George Van House Museum,
the humble Sol Plaatje House Museum, Der Merwe, a very interesting man with Spencer Plaatje
a relatively small venue rich with a passion for everything he does. His
(a direct de-
information about the life and work of family business, consisting of a restaurant
Solomon Tshekisho Plaatje (9 October and a beer brewery on his farm, is an scendant of Sol
1876 – 19 June 1932), the area’s most exceptionally beautiful and immaculate Plaatje) spoke
well-known intellectual, journalist, property situated parallel to the pictur- passionately
newspaper editor, linguist, politician, esque Riet River. The small brewery was
about the work
translator and writer. well organised. George passionately
In his lifetime, Plaatje wrote several shared his knowledge about the history of his forefather
important documentary books, in and making of KDBC ’s six very different
particular Native Life in South Africa, and hand-crafted beers (Ritchie Red Label: a
he sang the first ever sound recording pale ale, Blistering Scotsman: a red ale,
of Nkosi Sikelele’ iAfrika in the UK. Not 1888: a Belgium ale, 40 Boxes: a Weiss
just was Plaatje a founder member of beer, New Rush: an Indian Pale ale and
the ANC, but he was also the party’s Barney’s Blues: a pilsner beer). The media
fist secretary general. The museum was totally impressed.
(the main house where Plaatje lived in Afterwards we thirstily made our
Kimberley) hosts a library for African way back to the restaurant for the beer
literature, with interesting displays of his tasting session, while having dinner on
life and the role of African involvement the spacious terrace. I am not the greatest
in the Anglo-Boer War. The museum also beer connoisseur, but the craft beers on
celebrates the life and work of Plaatje offer will definitely give some of the most
and showcases the interesting lives of amazing beers I’ve had in Germany and
the people of colour in the area at the the UK a run for their money! Although
time. KDBC beer is not yet available at liquor Beer tasting, one of the
Not being big on visiting museums outlets, George says once they produce
main attractions at the
for the sake of it, I have to admit, this larger quantities, the plan is to sell to
museum definitely captured my attention regional and eventually to national Kimberley Diamond
and I have to put it down as a must to outlets — in which case beer drinkers Brewing Company
visit. unite across the country will have
Our journey then continued along the something amazing to look forward to!
town, visiting the new and ultra-modern Finally during dinner, the moment that
Sol Plaatje University (one of the youngest I’ve been waiting for all day long — time
Former engineer, turned craft beer
universities in SA), the amazing and for the long-promised gin and chocolate maker, George Van Der Merwe
culturally diverse William Humphreys Art pairing … I am a huge gin fan — a self-
Gallery and the controversial Sol Plaatje confessed gin connoisseur! And KDBC
Statue. Kimberley is rich in history, but I’m boasts an impressive variety of more than
not going to linger here — by now you 300 different beers from all over the world
know how I feel about visiting the tourist to choose from. On the tasting shelf in
‘traps’ …. front of me came beautifully presented,
With the non-hidden gem formalities a trio of Rhino Beetle Gin (Turkish delight,
done and dusted, we made our way to the strawberry and mango, and cotton candy
first hidden gem on the agenda. I noticed gin). I was in seventh heaven…
the excitement of my fellow travellers as Although all the dishes that
we headed for the Kimberley Diamond were beautifully presented on our
Brewing Company (KDBC) in Richie, a long dinner table looked absolutely
small town about 40 kilometres south scrumptious, I can confirm: KDBC’s
of Kimberley, where we were promised a signature dishes are the meat grills,
craft beer tasting and a gin and chocolate cooked to perfection.
TRAVEL

After dinner our itinerary lead us to our accom-


modation for the night at the four-star Wag ’n
Bietjie Bush Lodge in the Modderrivier district.
The immaculate luxury property, set against the
breathtaking backdrop of the beautiful Northern
Cape landscape, offers the best of both worlds as it
is an ideal venue for leisure and corporate travellers,
combined with excellent quality safari experiences.
Guests on safari can expect to see kudu, zebra,
giraffe, eland, gemsbok, impala, black impala and
buffalo.
The lodge, which is situated on Wag ’n Bietjie
Farm, offers seven beautifully decorated en-suite
bedrooms, large and comfortable dining areas,
indoor and outdoor braai areas, a large, yet cozy
lounge area with a fireplace, and my ultimate
favourite, a lapa and fireplace where we merrily
congregated in the evening when it became
cooler. Guests can also opt to stay in one of the
fully equipped luxury self-catering tents on the
property.
In conversation with lodge manager, Marie
Steyn, one evening besides the fireplace in the
lapa, I discovered that they are currently preparing
a conference room for about 20 people, that will
be completed and operational towards the end of
Wag ‘n Bietjie Lodge the year. This will hopefully secure the property’s
personifies luxury position as a business travel venue.
and tranquility Amazing game drives aside, my personal
favourite during our stay at the lodge has to be my
visit to the Wild Heart Rehab Centre. Here animals in
need of rehabilitation from across Southern Africa
are being looked after and rehabilitated, if ever
possible. Currently there are among others lions,
jackals, monkeys, and even an orphaned baby rhino.
The centre portrays a beautiful conscience and in
my book definitely scores brownie points in terms
of conservation.
After such an amazing and natural experience at
Wag ’n Bietjie Lodge, our journey took us to back
to the city of Kimberley for a tour of Galeshewe,
one of South Africa’s oldest townships. In fact,
Galeshewe, founded as ‘Number 2’ location in 1878,
is older than Soweto itself. The history of Galeshewe
started just after the time of the diamond rush. It
was an informal settlement area were black people
from all over the country lived while working at
the diamond diggings. Galeshewe, which today is

Rock Art Centre guide Petrus Wilson,


explains the heritage of the local Bushman
Your Hosts to the
Mountain Kingdom
of Lesotho
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Airport Transfers to & from Lesotho
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An orphaned rhino was taken in by the Lesotho Guided Tours
Horse Riding
Wild Hearts Rehab Centre Skiing Packages
4x4 Expeditions
Village Tours
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home to over 100 000 people, was the first black township in South Private Helicopter Charters
Africa to have a fully-fledged town council.
Rich with historic buildings and a colourful history, including stories
aplenty about the early days of diamond mining and resistance to
political oppression, guided tours of Galeshewe has become quite
popular among both leisure and business travellers alike. Galeshewe
has produced some well-known South Africans. Anti-apartheid
leader Robert Sobukwe spent the last years of his life in Galeshewe,
and practised as a lawyer from Number 2. Former Bafana Bafana star
Jimmy Tau was born there, as was now-retired Constitutional Court
Justice Yvonne Mokgoro.
Another township highlight for me — and a rather fascinating
one at that, was being privileged to attend an amazing dance
performance by Kimberley’s pride and joy, the Amandla Danca
Teatro, in conjunction with the San Dancers in the amphitheatre
at the Mayibuye Art Centre. Lead by international acclaimed local
performer Monwabisi Jobela and Mhululi Mabija, the young crew
has already in their short existence, won the Standard Bank Silver
Ovation Award.
Following this cultural explosion, as is the custom, no township
tour is complete without a visit to a tavern, or two. We visited Booker
T’s Lounge, a short walk from the art centre, where we were treated
like royalty to drinks and platters filled with traditional delicacies.
Sadly I have to admit, neither me, nor my tummy were brave enough
to sample the deep fried chicken feet…
A few cocktails later we ventured from the very casual and
vibrant surrounds of Booker T’s Lounge deeper into Galeshewe to
most probably our biggest amazement on the entire trip, five-star
dinner and entertainment at the township’s most opulent guest
accommodation: Batsumi Lodge. Brothers Kagisho and Kamogelo Leseli Group of Companies
Mocumi spent over R18 million to transform a family property into an Lesotho Offices
amazing masterpiece in every possible way. Someone commented O: 0026 622323135 • M: 0026 659193135
on what an amazing place it was, “considering its location”. I have www.leseligroup.com • www.leselitours.co.za
to correct her: What an amazing place — regardless of its location.
This is serious next level accommodation on an international level.
My next trip to Kimberley will definitely include a few nights here.
TRAVEL

Dinner was outstanding, the ambience was perfect


and hospitality was, well, 5-star.
That same evening we checked into the Platfontein
Lodge & Conference Centre, situated on Platfontein
Farm (the land given to the !Xun and the Khwe
Bushman communities after they were removed from
Schmidtsdrift) about 10 km outside Kimberley. The
centre, which only recently opened its doors to busi-
ness, is still a work in progress and we were among
the first guests to stay at the beautiful and stylish new
lodge. The property, a R27-million revamp of an old
farmhouse, has a restaurant, a bar, 12 bedrooms and
a conference room with capacity for 500 delegates.
I was particularly excited about our stay here,
because of Platfontein Lodge’s connection with
the 12 500 hectares Platfontein Farm and the
impoverished Bushman community. Considering the
nearly 96% unemployment rate of the Platfontein
community, this beautiful facility could potentially
bring some relief to the Bushmen’s local economy,
as, upon completion, the venue should also include
a cultural village and an arts and crafts centre, thus
providing hope and much needed jobs for the
Bushman people in the area. The ultimate aim of
this project is to share skills and provide mentorship.
Ultimately it will be handed over to the community.
A final drive through the arid Platfontein Bushman
A monument was erected to commemo- settlement, not far away from the lodge, confirmed
rate the Mayibuye Uprising of 1952 in the sad existence of the descendants of an ancient
Galeshewe civilisation with a very bleak future. Leaving
Platfontein behind, we all hoped and prayed that
upon our next visits to the Northern Cape, we would
see the lodge blooming and that it would have been
successful and instrumental in this humble attempt to
breathe new life into the !Xun and the Khwe people…
As our amazing hidden gems journey was coming
to an end, we had one last stop before departing
for the airport — in my opinion, a case of saving
the best for last. Especially explorers interested in
the history of the Southern African people will be
completely enchanted by a visit to the Wildebeest
Kuil Rock Art Centre on Platfontein Farm. The centre
is a provincial heritage site and is dedicated to the
preservation of the !Xun and Kwhe’s history and
traditional ways of life. Our visit to the centre started
off with an insightful 20-minute documentary in the
auditorium about the migration of the Bushman
people from Namibia, Botswana and Angola down
The oppulent boardroom to South Africa. Afterwards, our tour guide, Petrus
at Batsumi Lodge Wilson, lead the way for us to explore the Wildebeest
Kuil rock art trail. We followed a winding path up

46 www.exploreonline.co.za
Courses offered at Tshwane South
TVET College are:
NATIONAL CERTIFICATE VOCATIONAL *L2 – L4:
• Tourism
• Hospitality
• Information Technology & Computer Science
• Civil Engineering & Building Construction
• Electrical Infrastructure Construction
• Engineering & Related Design
• Office Administration
• Finance Economics & Accounting
Pre Learning Programme
amme (New)
• PLP = Pre vocational Learning Programme
REPORT 191: GENERAL STUDIES *N4 – N6:
Five-star cuisine can be • Intro Business Studies N4
expected at Platfontein Lodge • Intro Catering Services N4
• Management Assistant
• Financial Management
• Hospitality Studies
the hillside over the ‘koppie’, passing Black Thorn,
REPORT 191: NATURAL SCIENCE
Umbrella Thorn, Camel Thorn and Buffalo Thorn trees
(ENGINEERING STUDIES) *N1 – N6:
along the way, as Petrus passionately explained the
history of the area and the people who lived there.
• Electrical, Mechanical & Civil Engineering
Reaching the top of the koppie, Petrus pointed out a SKILLS PROGRAMMES
few Bushman engravings of an elephant, antelope and • Clothing Production
a rhino, some of them dated back to between 1 000 • Artisan Training
and 2 000 years ago. Elsewhere on the property there • Gandhi – Mandela Centre of Specialisation for Artisan Skills (NEW)
are rock drawings of wildebeest, eland, dancing human • Centre of Specialisation for fitting & turning (NEW)
figures and geometric designs — there are more than • Cosmetology
150 drawings at Wildebeest Kuil alone and many more
elsewhere on the property. LEARNERSHIP
In the tour bus on our way to the airport I was filled • Early Childhood Development
with a sense of gratitude, a kind of appreciation and • Community House Building
I felt rather honoured to have been exposed to so • Building and Civil Construction
much richness. A fellow hidden gem-seeker asked
me: “So what do you think the greatest hidden gem
of the region is, then?” My response came easy: “The Contact details
kind and warm-hearted people of the Northern Cape. General Enquiries: 012 401 5000
Undoubtedly!” Atteridgeville Campus: 012 373 1200
Centurion Campus: 012 660 8500/1
Pretoria West Campus: 012 380 5000
Lindsay King
Odi Campus: 012 725 1800
* For more features on the hidden gems of the Northern
Cape, visit our website (www.exploreonline.co.za). For more info visit our website: www.tsc.edu.za
Tshwane South TVET College has been selected as one of the Centres of
Specialisation for the fields of Mechanical Fitter and Fitter & Turning.
Tshwane South TVET College ranks fifth in terms of one of the best TVET
Colleges nationally.
and Global Travel and Tourism Resilience Council

Constitution Hill
Johannesburg,
South Africa

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Unforgettable memories in an
ancient living desert

• Sundowner game drive


• Horseback safari
• Cheetah feeding
• Morning walk with the San
• Kalahari treatment spa
• Stargazing

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Reservations:
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