OpenScape Business V1 

Installing OpenScape Business S

uide
Installation Guide

A31003-P3010-J102-4-7631
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
Copyright © Unify GmbH & Co. KG 03/2014 
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All rights reserved.
Reference No.: A31003-P3010-J102-4-7631
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 Contents

Contents

1 Introduction and Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.1 About this Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.1.1 Documentation and Target Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.1.2 Types of Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.1.3 Display Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2 Initial Installation of OpenScape Business S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.1 Prerequisites for the Initial installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.2 Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.3 IP Address Scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.4 Dial Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
2.5 Installing the Communication Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2.5.1 How to Install the Communication Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2.6 Function Check with the OpenScape Observer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.6.1 How to Copy OpenScape Observer to the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2.6.2 How to Start OpenScape Observer from the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2.7 Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2.7.1 How to Start the Initial Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2.7.2 System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.7.2.1 How to Set the Display Logo and the Product Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2.7.2.2 How to Select the Country Code and the Language for Event Logs . . . . . . . . . . . . . . . . . . . . . . . 21
2.8 Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.8.1 How to Start the Basic Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.8.2 System Phone Numbers and Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.8.2.1 How to Enter the System Phone Numbers for a Point-to-Point connection . . . . . . . . . . . . . . . . . 23
2.8.2.2 How to Enter the System Phone Numbers for a Point-to-Multipoint Connection . . . . . . . . . . . . . 24
2.8.2.3 How to Activate or Deactivate Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
2.8.3 Station Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.8.3.1 How to Display the Station Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.8.3.2 How to Delete all Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.8.3.3 How to Adapt Preconfigured Station Numbers for the Individual Dial Plan . . . . . . . . . . . . . . . . . . 27
2.8.3.4 How to Import the Station Data from an XML File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.8.4 Internet Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.8.4.1 How to Configure a Predefined ITSP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.8.4.2 How to Deactivate Internet Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
2.8.5 Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
2.8.5.1 How to Configure IP and SIP Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2.8.6 Configuring the UC Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2.8.6.1 How to Configure the UC Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2.8.7 Conference Server Settings (only with UC Suite) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
2.8.7.1 How to Edit the Conference Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
2.8.8 E-mail Delivery (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2.8.8.1 How to Configure the Sending of E-mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2.9 Closing Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
2.9.1 How to Enable the Remote Service SSDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
2.9.2 How to Activate and Assign the Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
2.9.3 How to Provision the UC Clients for Installation (only with UC Suite) . . . . . . . . . . . . . . . . . . . . . . . . . 46
2.9.4 How to Perform a Data Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

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Contents

2.10 Commissioning of IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

2.10.1 How to Configure an IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
2.10.2 How to Configure a SIP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
2.11 Uninstalling the Communication Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
2.11.1 How to Uninstall the Communication Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
2.12 Used Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

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4 OpenScape Business V1, Installing OpenScape Business S, Installation Guide
 Introduction and Important Notes
About this Documentation

1 Introduction and Important Notes

This introduction provides you with an overview of the documentation structure.
The introduction should assist you in finding information on selected topics faster.
Related Topics

1.1 About this Documentation

This document describes the initial installation of the OpenScape Business S
softswitch.

It is intended for administrators and service technicians.

The initial installation of the Linux server, which is necessary for the operation of
OpenScape Business S, can be found in the Installation Guide for OpenScape
Business V1, Linux Server.
Related Topics

1.1.1 Documentation and Target Groups

The documentation for OpenScape Business is intended for various target
groups.

Sales and Project Planners

• Feature Description
This document describes all features and is intended for Sales and
customers. This document is an extract from the Administrator
Documentation.

Installation
• Installing OpenScape Business X3/X5/X8, Service Documentation
This document describes the hardware for OpenScape Business X3/X5/X8
(including the hardware installation) and is intended for service technicians.
• Installing the Linux Server, Installation Guide
The document describes how to install Linux on a separate server PC as a
platform for the OpenScape Business S Softswitch and the Application Server
OpenScape Business UC Booster Server and is intended for administrators.
• Installing OpenScape Business S, Installation Guide
This document describes the initial installation of the software switch
OpenScape Business S, including the UC solution UC Suite, and is intended
for service technicians.

Administration and Service

• Installing OpenScape Business X3/X5/X8, Service Documentation
This document describes the hardware for OpenScape Business X3/X5/X8
(including the hardware installation) and is intended for service technicians.

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Introduction and Important Notes
About this Documentation

• Administrator Documentation
This document describes the installation, configuration, operation,
administration and features of OpenScape Business and is intended for
administrators. The Administrator documentation is available in the system as
online help.
• Manager E, Administrator Documentation
This document describes the configuration of features using Manager E and
is intended for administrators.

Communications Clients
• myPortal Smart, User Guide
This document describes the configuration and operation of the
myPortal Smart application and is intended for the user.
• myPortal for OpenStage, User Guide
This document describes the configuration and operation of
myPortal for OpenStage and is intended for the user.
• myPortal for Desktop, User Guide
This document describes the installation, configuration and operation of the
myPortal for Desktop application and is intended for the user.
• myPortal for Outlook, User Guide
This document describes the installation, configuration and operation of the
myPortal for Outlook application and is intended for the user.
• Fax Printer, User Guide
This document describes the installation, configuration and operation of
Fax Printer and is intended for the user.

Mobile Clients
• myPortal for Mobile/Tablet, User Guide
This document describes the configuration and operation of
myPortal for Mobile and is intended for the user.
• myPortal to go User Guide
This document describes the configuration and operation of myPortal to go
for smartphones and is intended for the user.

Contact Center Clients

• myAgent, User Guide
This document describes the installation, configuration and operation of the
myAgent application and is intended for the user.
• myReports, User Guide
This document describes the installation, configuration and operation of the
myReports application and is intended for the user.

Attendants
• myAttendant, User Guide
This document describes the installation, configuration and operation of the
myAttendant attendant console and is intended for the user.

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6 OpenScape Business V1, Installing OpenScape Business S, Installation Guide
 Introduction and Important Notes
About this Documentation

• OpenScape Business Attendant, User Guide

This document describes the installation, configuration and operation of the
attendant console OpenScape Business Attendant and is intended for the
user.

Telephone User Interfaces (TUIs)

• UC Smart Telephone User Interface (TUI), Quick Reference Guide
This document describes the phone menus of the voicemail box (UC Smart)
and is intended for the user.
• UC Suite Telephone User Interface (TUI), Quick Reference Guide
This document describes the phone menu of the voicemail box (UC Suite)
and is intended for the user.
Related Topics

1.1.2 Types of Topics

The types of topics include concepts and tasks:

Type of topic Description

Concept Explains the "What" and provides an
overview of context and background
information for specific features, etc.
Task (operating instructions) Describes task-oriented application cases
(i.e., the "How") step-by-step and assumes
familiarity with the associated concepts.
Tasks can be identified by the title How to
....
Related Topics

1.1.3 Display Conventions

This documentation uses a variety of methods to present different types of
information.

Type of information Presentation Example

User Interface Elements Bold Click on OK.
Menu sequence > File > Exit
Special emphasis Bold Do not delete Name.
Cross-reference text Italics You will find more
information in the
topicNetwork.

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Introduction and Important Notes
About this Documentation

Type of information Presentation Example

Output Monospace font, e.g., Command not found.
Courier
Input Monospace font, e.g., Enter LOCAL as the file
Courier name.
Key combination Monospace font, e.g., <Ctrl>+<Alt>+<Esc>
Courier
Related Topics

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8 OpenScape Business V1, Installing OpenScape Business S, Installation Guide
 Initial Installation of OpenScape Business S
Prerequisites for the Initial installation

2 Initial Installation of OpenScape Business S

This section describes the initial installation of OpenScape Business S. This
includes the integrating the softswitch and related components into the existing
customer LAN as well as setting up Internet access for Internet telephony and
configuring the connected stations.

The initial installation of OpenScape Business S (also referred to as "softswitch"

in short) is carried out using the OpenScape Business Assistant administration
program (web-based management, also called WBM in short).
This section describes the configuration of the most common components. Not all
of these components may be used by you. At various point during the initial
installation, you can choose between several options or may even have to skip a
configuration procedure entirely, depending on which components you use.
The detailed administration of any features that are not covered by initial
installation is described in the following chapters.
Initial installation requires the creation of an IP address scheme and a dial plan.

Summary of the most important installation steps:

• System settings
• System Phone Numbers and Networking
• Internet telephony
• Station configuration
• Licensing
• Data backup
Related Topics

2.1 Prerequisites for the Initial installation

Meeting the prerequisites for the initial installation ensures the proper operation
OpenScape Business S.

General
Depending on the used hardware (phones, ...) and the existing infrastructure, the
following general conditions apply:
• The LAN infrastructure (Internet routers, switches, etc.) is present and usable.
• The IP phones are connected to the customer LAN.
• The Linux server required for OpenScape Business S was installed as per the
instructions in the OpenScape Business V1 Linux Server Installation Guide,
was integrated into the customer LAN, and is ready for use.
• All licenses required for OpenScape Business S are present (e.g., UC clients,
Gate View, Directory Services, etc.).
• An IP address scheme exists and is known.
• A dial plan (also called a numbering plan) is present and known.

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Initial Installation of OpenScape Business S
Prerequisites for the Initial installation

Software
The following software is required for the installation of OpenScape Business S:
• DVD with the OpenScape Business communication software
contains the OpenScape Business communication software. This DVD is
included in the delivery package.
• DVD with Linux operating system SLES 11 SP3 64 bit
The Linux DVD may be needed during the installation of the OpenScape
Business communication software, since some software packages (RPM)
required for the communication software may need to installed later from this
DVD.

Administration
For the initial installation of OpenScape Business S with the OpenScape
Business Assistant (WBM), the Linux server or the Admin PC can be used. The
WBM is browser-based and is thus independent of the operating system.
• Web browsers:
The following HTML 5-enabled web browsers are supported:
– Microsoft Internet Explorer Version 10 and later (Admin PC).
– Mozilla Firefox Version 17 and later (Linux server / Admin PC)
If an older version of the Web browser is installed, you will need to install an
up-to-date version before you can start the initial installation of the system.
• Java Runtime Environment 1.6 or higher (Admin PC):
If the Admin PC is used for the initial installation, Java Runtime Environment
1.6 or higher must be installed. If an older version of the Java Runtime
Environment is installed, you will need to install an up-to-date version before
you can start the initial installation.
• Screen resolution: 1024x768 or higher

Firewall
When connected to the Internet, a firewall is needed for the Linux server to
prevent unauthorized access from outside. After installing Linux, the Linux firewall
is enabled. The installer of the communication software adjusts the firewall
settings so that the communication software can be operated properly. The ports
for the communication software are opened, and all other ports are closed.
If an external firewall is used in the network, the Linux firewall must be disabled,
and the addresses and ports required for the communication software must be
opened (see Used Ports).

Internet Access
The Server PC must have broadband Internet access for:
• Security patches and general Linux software updates
OpenScape Business requires an Internet connection for:
• OpenScape Business software updates
• OpenScape Business features such as Internet telephony, for example

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 Initial Installation of OpenScape Business S
Components

• OpenScape Business Mobility Clients such as myPortal for Mobile, for

example
• Remote Service (SSDP)

E-mail Server (Optional)

OpenScape Business requires access to an e-mail server in order to send e-
mails. For this purpose, the access data to the E-mail server must be entered in
OpenScape Business, and the relevant accounts (IP address, URL, login data of
the E-mail server) must be set up in the E-mail server.
If the e-mail functionality is not used within OpenScape Business, this data need
not be entered.

Internet Telephony, VoIP (Optional)

If Internet telephony is used within OpenScape Business, then OpenScape
Business will require broadband access to the Internet and to an Internet
Telephony Service Provider (ITSP, SIP Provider) for SIP telephony over the
Internet. To do this, the appropriate accounts must be obtained from the ITSP, and
the access data for the ITSP (IP address, URL, login data of the SIP Provider)
must be set up in OpenScape Business.
Related Topics

2.2 Components
The various components of the installation example are described and outlined
below.

The installation example includes the following components:

• OpenScape Business S
The Linux server with the OpenScape Business S communication software is
integrated in the existing customer LAN via its LAN interface.
• Admin PC
The admin PC is also integrated in the existing customer LAN via its LAN
interface.
• IP stations (IP clients)
The IP stations (IP system phones, client PCs, WLAN Access Points, etc.) are
integrated in the LAN via one or more switches.
The IP clients obtain their IP addresses dynamically from an internal DHCP server
(DHCP server of the Linux server) or from an external DHCP server (DHCP
server of the Internet router, for example).
Internet access is configured in the Internet router.

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Initial Installation of OpenScape Business S
IP Address Scheme

ITSP

LAN Infrastructure incl.: OpenScape Business S

• LAN Switch
• Internet Router
• DHCP Server

Client PC IP Phone Admin PC

Client PC IP Phone

Related Topics

2.3 IP Address Scheme

An IP address scheme is a definition of how the IP addresses are used in the
customer LAN. It includes the IP addresses of PCs, servers, Internet routers, IP
phones, etc.

To provide a better overview of the assignment of IP addresses, an IP address

scheme should be created.
Example of an IP address scheme with the IP address range 192.168.5.x:

IP address range Clients

192.168.5.1 through 192.168.5.49 Clients with a fixed IP address
192.168.5.1 Internet router (gateway)

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 Initial Installation of OpenScape Business S
Dial Plan

IP address range Clients

192.168.5.10 Server PC (OpenScape Business S)
192.168.5.20 E-mail server
192.168.5.100 to 192.168.5.254 Client PCs & IP phones, also the IP
address range of the DHCP server; IP
addresses are assigned automatically to
the clients

Related Topics

2.4 Dial Plan

A dial plan is a list of all phone numbers available in the communication system.
It comprises internal phone numbers, DID numbers, and group station numbers.

Default Dial Plan

The internal call numbers are preassigned default values. These values can be
adapted to suit individual requirements as needed (e.g., to create individual dial
plans).
Extract from the default dial plan:

Type of call numbers Default call numbers

Internal station numbers 100-349, 500-709
User direct inward dialing numbers 100-349, 500-709
Group station numbers 350-439
Voicemail call number 71
Announcement Player call number 72
Seizure codes (external codes):
Central Office ITSP 855-858
Call number for conferences 7400-7404
Call number for parking 7405
Call number for AutoAttendant 7410-7429
Call number for MeetMe conference 7430

Individual Dial Plan

An individual dial plan can be imported in the WBM via an XML file during the
basic configuration.
The XML file contains several tabs. Besides the names and phone numbers of
subscribers, the "Stations" tab also includes additional subscriber data such as
the subscriber types and e-mail addresses of the subscribers.
A sample XML file with the appropriate explanations can be found in the WBM
under Service Center > Download Center > XML Templates. You can also use

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Initial Installation of OpenScape Business S
Installing the Communication Software

the XML file stored there as a template for your data. It can be edited with
Microsoft Excel, for example.
Related Topics

2.5 Installing the Communication Software

The OpenScape Business communication software is installed on the Linux
server using the OpenScape Business DVD.

Make sure that the IP addresses and network masks to be configured are
appropriate for the customer LAN.

DHCP Server
A DHCP server automatically assigns a unique IP address to each IP station (IP
phones, PCs, etc.) and provides the IP stations with network-specific data such
as the IP address of the default gateway, for example.
Either an external DHCP server (e.g., the DHCP server of the Internet router or
of the communication system) or the DHCP server of the Linux server can be
used as a DHCP server. If the DHCP server of the Linux server is used, the
external DHCP server must be disabled. The configuration of the Linux DHCP
server can be performed during the installation of the OpenScape Business
communication software.

Virtual Environment
The communication software can run in a virtual environment. To do this, the
virtualization software (host operating system) must be first installed and
configured on the server PC. Linux is then installed as a guest operating system.
Within the Linux operating system, the communication software is installed last
(see OpenScape Business V1, Linux Server, Installation Guide for more details).
Use of snapshots on virtual machines (VM):
Snapshots can be a valuable maintenance mechanism, for example, to perform
a fast rollback to a predefined operating state of the VM after a mass distribution
script has failed.
• Snapshots cannot be created during normal operation. The current operating
state of the virtual machine is frozen while taking a snapshot. Consequently,
connected terminals and applications such as IP phones or the UC clients
may lose the connection to the server.
• Snapshots may result in internal server processes losing their
synchronization, so the stable operation of the communication system is no
longer guaranteed. For this reason, the time required for a server restart
should be scheduled within the maintenance window following a snapshot.
• Previous snapshots should not remain on the production environment during
normal operation.
• Snapshots can be taken during a planned maintenance window or within the
framework of the installation.
• Snapshots are used internally by backup tools such as VDP or VDR. It must
be ensured that these backup operations are scheduled outside of business

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hours and that the snapshots generated by these tools are deleted at the end
of the operation.
More information on snapshots can be obtained from the VMware Knowledge
Base (KB). A good starting point is the KB article 1025279 - Best practices for
virtual machine snapshots in the VMware environment (http://
kb.vmware.com/kb/1025279).
Related Topics

2.5.1 How to Install the Communication Software

Prerequisites
• The SLES 11 SP3 64 bit operating system has been correctly installed and
started on the Linux server.
• DVD with OpenScape Business communication software.
• DVD with the Linux operating system SLES 11 SP3 64 bit for any subsequent
installation of software packages (RPM) that may be required.
• The root access data (user name and password) for logging into the Linux
server is available.

IMPORTANT: The OpenScape Business communication

software overwrites any existing configuration files (e.g., for
DHCP, FTP, Samba, Postfix, etc.) during the installation.

Step by Step
1) Log into the Linux server with root privileges.
2) Insert the OpenScape Business DVD into the DVD drive.
3) Confirm the message with Run. The "Welcome" window appears.
4) Select the desired setup language (e.g., English) and click Start. The rest of
the installation is described here for the English language.
5) Select the desired product from the list and click on Select. A check is
performed to determine whether the hardware meets all the requirements for
the installation. A warning is displayed for minor shortfalls in meeting the
requirements. After confirmation, the installation can then be continued. For
severe shortfalls, the installation is canceled automatically.
6) A check is performed to determine whether additional RPM packages need to
be installed. If yes, confirm this with Confirm. If this occurs, you will need to
switch back to the SLES 11 DVD later.
7) A window with the terms of the license (i.e., the End User License Agreement
or EULA) appears. Read the terms of the license and accept the license
agreement with Yes.
8) If a DHCP server is already present in the customer LAN (e.g., the DHCP
server of the Internet router), stop the configuration of the Linux DHCP server
here with No and proceed to step 12 to continue.

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INFO: In order to ensure that the software of system telephones

can be updated automatically even when using an external DHCP
server, you have two options:
a) The IP address of the Linux server must be entered as the DLS
address at each system telephone.
b) The network-specific data must be entered at the external
DHCP server. The parameters for this can be found under /var/
log/OPTI.txt.

9) If you want to use the Linux DHCP server, click on Yes to enable and
configure the Linux DHCP server.
10) Enter the following values (preset with default values):
• Default Route: IP address of the default gateway; as a rule, the IP
address for the Internet router, e.g., 192.168.5.1.
• Domain (optional): the domain specified during the Linux installation,
e.g., <customer>.com
• DNS-Server (optional): IP address of the DNS server specified during the
Linux installation. If no DNS server is available in the internal network, you
can enter the IP address of the Internet router (e.g., 192.168.5.1) here.
• SNTP Server: IP address of the internal or external NTP server.
• DLS/DLI Server: IP address of DLS server, i.e., the IP address of the
Linux server (e.g.: 192.168.5.10).
• Subnet: appropriate subnet for the IP address range, e.g.:
192.168.5.0.
• Netmask: Subnet mask of the Linux server that was specified during the
Linux installation, e.g.: 255.255.255.0.
• IP range begin and IP range end: IP address range from which the
DHCP server may assign IP addresses, e.g.: 192.168.5.100 to
192.168.5.254.
11) Click on Continue.
12) After the installation, the Linux operating system needs to be restarted. Select
the check box PC Reboot and confirm with Continue.
13) If additional RPM packages need to be installed, you will be prompted to
insert the SLES 11 DVD. Insert the DVD and confirm with Continue.
Following the successful installation of the RPM packages, reinsert the
OpenScape Business DVD and confirm this with Continue, followed by Run.
14) The OpenScape Business communication software is installed. The
operating system then automatically performs a restart.
15) After the restart, log in with the user account that was set up earlier during the
Linux installation.
16) Right-click on the DVD drive icon on the desktop and select the menu item
Eject. Remove the OpenScape Business DVD from the DVD drive.

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Function Check with the OpenScape Observer

INFO: It takes a few minutes until all components of the

OpenScape Business communication software are active. Using
the OpenScape Observer, you can check when the OpenScape
Business communication software is ready for use.
Related Topics

2.6 Function Check with the OpenScape Observer

The OpenScape Observer program can be used to check whether OpenScape
Business is operational.

OpenScape Observer can be started from the Admin PC or from a client PC in the
internal network. To do this, the program must be copied from the Service Center
of the WBM to the PC.
Related Topics

2.6.1 How to Copy OpenScape Observer to the PC

Prerequisites
• The OpenScape Business communication software is installed.
• Java Runtime Environment 1.6 or higher is installed on the PC.

Step by Step
1) Start the web browser on the PC and open the login page of the WBM at the
following address:
https://<IP address of the Linux server>, e.g., https://
192.168.5.10.
2) If the browser reports a problem with a security certificate, install the
certificate (using the example of Internet Explorer V10).
a) Close the web browser.
b) Open the web browser with administrator rights by clicking the right
mouse button on the web browser icon and selecting the menu item Run
as administrator from the context menu.
c) Allow the User Account Control.
d) Open the login page of the WBM at the following address:
https://<IP address of the Linux server>, e.g., https://
192.168.5.10.
e) Click on Continue to this website.
f) Click on the message Certificate Error in the navigation bar of the web
browser.
g) Click on View Certificates.

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h) Click on Install Certificate (only visible with administrator rights).

i) Select the option Local Computer and confirm with Next.
j) Select the option Place all certificates in the following store, click
Browse and specify Trusted Root Certification Authorities.
k) Confirm with OK and then with Next and Finish.
l) Confirm the certificate import with OK and close the certificate window
OK.
m) Close the web browser.
n) Start the web browser again (without administrator rights) and open the
login page of the WBM at the following address:
https://<IP address of the Linux server>, e.g., https://
192.168.5.10.
3) Click on the language code at the top right and select the language in which
the user interface of the WBM is to be displayed from the menu. The Login
page will be displayed in the selected language.
4) In the field under Login, enter the default user name
administrator@system for access as an administrator.

INFO: If you press the tab key after entering administrator,

@system will be added automatically.

5) In the second field under Login, enter the default password administrator
for access as an administrator.
6) Click Login.
7) You are prompted to change the default password.
a) Reenter the default password administrator in the Password field.
b) Enter a new password in the New Password and Confirm New
Password fields to protect the system against misuse. Note case usage
and the status of the Num key. The password is displayed as a string of
asterisks (*).

INFO: The password must be at least 8 characters long and

include a digit. Make sure that you remember your new password.

8) Click Login.
9) Click on Service Center in the navigation bar.
10) Click in the Software area on the item OpenScape Observer.
11) Save the file OsoObserver.jar on the PC in a directory of your choice.
Related Topics

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2.6.2 How to Start OpenScape Observer from the PC

Prerequisites
• The file OsoObserver.jar is stored on the client PC.

Step by Step
1) Navigate on the PC to the storage path of OpenScape Observer.
2) Double-click on the file OsoObserver.jar. OpenScape Observer opens as
a small window in the upper left corner of the screen.
3) Enter the IP address of the Linux server on which the OpenScape Business
communication software is installed (e.g., 192.168.5.10) in the field of the
OpenScape Observer.
4) Click on Connect OSO.
5) Another window opens with the following contents:
• IP address of the Linux server (in the header)
• Version number of the installed OpenScape Business communication
software
• Version of the Linux server operating system
• Utilization of the home partition (HD) and memory (RAM) of the Linux
server as a percentage
• Abbreviation of the installed product (e.g., S for OpenScape Business S
and B for the UC Booster Server)
6) In the window you will also be informed about the status of
OpenScape Business with an LED display:
• Red LED: The OpenScape Business system components cannot be
started - OpenScape Business is not ready for use
• Yellow LED: The OpenScape Business system components have started
- OpenScape Business is not yet ready for use
• Green LED: The OpenScape Business system components have started
- OpenScape Business is ready for use
Related Topics

2.7 Starting Up
The basic settings are made using the Initial Installation wizard of the WBM.
Related Topics

2.7.1 How to Start the Initial Installation Wizard

Prerequisites
• The WBM has been started.

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Step by Step
1) In the navigation bar, click on Setup.
2) Click on Edit to start the Initial Installation wizard.

INFO: If the size of the browser window cannot display the

workspace in its entirety at low screen resolutions, a horizontal or
vertical scroll bar appears at the sides and can be used to scroll
to the required section.

Next steps
Perform initial installation as described in the following step-by-step instructions.
Fields that are not described here are preset for the default scenario and should
only be changed if they are not appropriate for your network data. For detailed
information, refer to the descriptions provided in the Administrator documentation
for the individual wizards.
Related Topics

2.7.2 System Settings

The System Settings window is used to configure the system settings of the
communication system.

Proceed as follows:
1. Set the display logo and the product name
Specify a display text to be displayed on the display of the system phones.
Additionally, you can also select the product name.
2. Select the country code and the language to be used for event logs
For country initialization to work correctly, you must select the country in
which the communication system is operated. In addition, you can select the
language in which the event logs (system event logs, errors logs, etc.) are to
be stored.
Related Topics

2.7.2.1 How to Set the Display Logo and the Product Name

Prerequisites
• You are in the System Settings window.

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Step by Step
1) In the Display Logo field, enter a text of your choice (e.g., OS Business S).
The text can contain up to 16 characters. Avoid the use of diacritical
characters such as umlauts and special characters.
2) Select the desired time product name in the Brand drop-down list.

Next steps
Select the country code and language to be used for the event logs.
Related Topics

2.7.2.2 How to Select the Country Code and the Language for Event Logs

Prerequisites
• You are in the System Settings window.

Step by Step
1) In the System Country Code drop-down list, select the country where the
communication system is operated.
2) In the Language for Customer Event Log field, enter the language in which
the event logs (system event logs, error logs, etc.) are to be output.

Next steps
Start the basic configuration.
Related Topics

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2.8 Basic Configuration

The Basic Installation wizard is used for basic configuration. Basic configuration
includes the most important settings for operating the communication system.
Related Topics

2.8.1 How to Start the Basic Installation Wizard

Prerequisites
• The Initial installation has been completed.

Step by Step
1) In the navigation bar, click on Setup.
2) Click on Edit to start the Basic Installation wizard.

Next steps
Perform basic installation as described in the following step-by-step instructions.
Fields that are not described here are preset for the default scenario and should
only be changed if they are not appropriate for your network data. For detailed
information, refer to the descriptions provided in the Administrator documentation
for the individual wizards.
Related Topics

2.8.2 System Phone Numbers and Networking

Enter the system phone numbers (PABX number, country and area code,
international prefix) in the Overview window and specify whether OpenScape
Business is to be networked with other OpenScape Business systems.

Proceed as follows:
1. Enter system phone numbers
• Enter system phone numbers for point-to-point connection
Here you enter the system phone number for your point-to-point
connection and the country code and area code.
The entry of the country code is mandatory for Internet telephony and
conference server functionality.
The international prefix is preset, depending on the previously dialed
country code.
• Enter system phone numbers for point-to-multipoint connection
Here you enter the country code and area code for your point-to-
multipoint connection.
The entry of the country code is mandatory for Internet telephony and
Meet-Me conferences.
The international prefix is preset, depending on the previously dialed
country code.

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2. Activate or deactivate networking

If OpenScape Business is to be networked with other OpenScape Business
systems, networking must be enabled, and OpenScape Business must be
assigned a node ID. Every OpenScape Business must have a unique node
ID in the network.
Related Topics

2.8.2.1 How to Enter the System Phone Numbers for a Point-to-Point connection

Prerequisites
• You have a point-to-point connection.
• You are in the Summary window.

Step by Step
1) In the Country Code field, enter the country code prefix, e.g., 49 for Germany
or 1 for the U.S.
2) Enter the local area code, e.g., 89 for Munich, in the Local area code field.
3) Enter the system phone number of your trunk connection, e.g., 7007 (your
connection number), in the PABX number field.
4) Change the International Prefix field only if required. The applicable values
for Germany and the United States are 00 and 011, respectively.
For international calls, the phone number is preceded by the international
prefix and the country code, e.g., "00-1-..." for calls from Germany to the USA
and "011-49-..." for calls from the USA to Germany.

Next steps
Activate or deactivate networking
Related Topics

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2.8.2.2 How to Enter the System Phone Numbers for a Point-to-Multipoint Connection

Prerequisites
• You have a point-to-multipoint connection.
• You are in the Summary window.

Step by Step
1) In the Country Code field, enter the country code prefix, e.g., 49 for Germany
or 1 for the U.S.
2) Enter the local area code, e.g., 89 for Munich, in the Local area code field.
3) Leave the PABX number field empty.
4) Change the International Prefix field only if required. The applicable values
for Germany and the United States are 00 and 011, respectively.
For international calls, the phone number is preceded by the international
prefix and the country code, e.g., "00-1-..." for calls from Germany to the USA
and "011-49-..." for calls from the USA to Germany.

Next steps
Activate or deactivate networking
Related Topics

2.8.2.3 How to Activate or Deactivate Networking

Prerequisites
• You are in the Summary window.

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Step by Step
1) If the communication system is to be networked with other communication
systems:
a) Select the Network Integration check box.
b) In the Node ID field for the communication system, enter a node ID that
is unique in the internetwork (digits from 1 through 100 are possible).
2) If the communication system is not to be networked with other communication
systems, leave the Network Integration check box disabled.
3) Click on OK & Next.

Next steps
Configure the station data.
Related Topics

2.8.3 Station Data

If necessary, you can configure your own individual dial plan instead of the
predefined default dial plan in the Central Functions for Stations window and
import additional station data. In an internetwork, the default dial plan must be
adapted to the dial plan of the internetwork.

The default dial plan contains predefined numbers for different types of stations
(IP phones, analog phones, ...) and for special functions (Internet telephony,
voicemail box, AutoAttendant, ...).
The station data includes the internal call numbers, DID numbers and names of
the stations. This data and other station data can be imported into the
communication system via an XML file in UTF-8 format.

INFO: An XML template with the appropriate explanations can be

found in the WBM under Service Center > Download Center >
CSV Templates. You can enter your data in this template by using
Microsoft Excel, for example.

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You have the following options:

• Configure station data without an internetwork
Proceed as follows:
a) Display the station data
You can have all preconfigured station numbers and station data
displayed.
b) Delete all station numbers (optional)
If you use an individual dial plan, you must delete all preconfigured station
numbers.
c) Adapt preconfigured station numbers for the individual dial plan (optional)
If you are using an individual dial plan, you can adapt the preconfigured
phone numbers to your own dial plan.
d) Import station data from an XML file (optional)
You can easily import your individual station numbers including any
additional station data via an XML file.

• Configure station data with an internetwork

Proceed as follows:
a) Delete all station numbers
If the UC Suite is used in an internetwork, a closed numbering plan is
required, i.e., all station numbers in the internetwork must be unique. For
this reason, any preconfigured station numbers must be deleted and only
stations numbers adapted for the internetwork must be used.
b) Import station data from an XML file
The station numbers adapted for the internetwork and any additional
station data can be easily imported via an XML file. This file can contain
all stations in the internetwork. During import, only the station numbers
and the station data assigned to the previously specified node ID of the
communication system will be transferred.
Related Topics

2.8.3.1 How to Display the Station Data

Prerequisites
• You are in the Central Functions for Stations window.

Step by Step
1) Select the Display stations configuration radio button.
2) Click on Execute function. A list of stations with the preconfigured phone
numbers (default dial plan) is displayed.
3) Click on OK. You are taken back to the Central Functions for Stations
window.
4) If you do not want to change any station data, click OK & Next.
Related Topics

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2.8.3.2 How to Delete all Call Numbers

Prerequisites
• You are in the Central Functions for Stations window.

Step by Step
1) Enable the radio button Delete all station call numbers.
2) Enable the check box Delete All Call Addresses.
3) Click on Execute function. All preset call numbers are deleted. The Change
preconfigured call and functional numbers window then appears.

4) Adjust the codes and special call numbers to suit your preferences, and then
click OK. You are taken back to the Central Functions for Stations window.
5) If you do not want to change any further station data, click OK & Next.
Related Topics

2.8.3.3 How to Adapt Preconfigured Station Numbers for the Individual Dial Plan

Prerequisites
• You are in the Central Functions for Stations window.

Step by Step
1) Enable the radio button Change pre-configured call and functional
numbers.
2) Click on Execute function. The Change preconfigured call and functional
numbers window appears.

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3) Adjust the preconfigured call numbers to suit your preferences, and then click
OK. You are taken back to the Central Functions for Stations window.
4) If you do not want to change any further station data, click OK & Next.
Related Topics

2.8.3.4 How to Import the Station Data from an XML File

Prerequisites
• You are in the Central Functions for Stations window.
• An XML file with the entered data is available in UTF-8 format. An XML
template can be found under Service Center > Download Center > CSV
templates.

Step by Step
1) Enable the radio button Import XML file with station data.
2) Click on Execute function.
3) Use Browse to select the created XML file and click Open.
4) Click OK when finished. The station data is imported.
5) Click on OK & Next.
Related Topics

2.8.4 Internet Telephony

The Provider configuration and activation for Internet telephony window is
used to configure Internet telephony. You can configure predefined or new
Internet Telephony Service Providers (ITSPs). You can configure one or several
accounts for each ITSP. Only four ITSPs may be active at any one time.

You have the following options:

• Configure a predefined ITSP
You can use predefined ITSP templates. To do this, the own access data and
phone numbers are entered in the template, and this is then activated.

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• Configure a new ITSP

You can also add and activate a new ITSP.
Configuring a new ITSP is seldom required and can be very time-consuming.
This option is therefore not described in the initial installation. Detailed
information can be found in the chapter Administrator Documentation,
Connecting to Service Providers.
• Disable Internet telephony
You can disable Internet telephony.

INFO: Configuration examples can be found in the wiki under

http://wiki.unify.com/images/1/1e/
OSBiz_V1_Configuration_for_ITSP.pdf

Assigning the ITSP Phone Numbers

• In the case of an Internet Telephony Station Connection, the ITSP provides
individual numbers such as 70005555, 70005556, etc. These individual call
numbers are then assigned manually as the internal call numbers of the
subscribers.
• In the case of an Internet telephony point-to-point connection, the ITSP
provides a call number range, e.g., (+49) 89 7007-100 to (+49) 89 7007-147.
The call numbers from the range are then assigned manually as the internal
call numbers of the subscribers.
These two connection types can be combined as appropriate.
Alternatively, the ITSP phone numbers can be entered as the DID call numbers
of the subscriber for both connection types during the station configuration.

Internal call number Name DID

100 Andreas Richter 897007100
101 Susanne Mueller 897007101
102 Buddy Miller 897007102
104 Juan Martinez 70005555
105 Emilio Carrara 70005556

The ITSP call numbers thus result from the configured PABX number (e.g.,
country code 49) and the entered DID numbers in long format. This has
advantages for the digit analysis and call management, even in an internetwork.
The ITSP connection is thus DID-enabled for another node, for example.
A further CO trunk connection via ISDN is only possible to a limited extent in this
case (useful for emergency calls, for example).
Related Topics

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2.8.4.1 How to Configure a Predefined ITSP

Prerequisites
• You are in the Provider configuration and activation for Internet
Telephony window.
• The Internet connection is operational.
• Your ITSP's Internet telephony access data is available (for example, user
account, password and Internet telephony numbers).

Step by Step
1) Clear the No call via Internet check box. A country-specific list of the
possible ITSPs is displayed. The list contains the predefined ITSPs for the
selected country and any already created ITSPs.

2) If you want to change the preset country, select the desired country from the
Country specific view drop-down list to display the ITSPs that are available
for this country.
3) If required, click Display Status to check which ITSPs have already been
activated and which Internet telephony subscribers have already been
configured under each ITSP. You can activate a maximum of four ITSPs. Click
OK when finished.
4) To configure Internet telephony stations, click Edit in the line associated with
the relevant ITSP.
5) Activate the check box Enable Provider.
6) Click on OK & Next.

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7) Click on Add to configure your ITSP accounts with the corresponding Internet
telephony numbers. The fields that will then be displayed are provider-
specific.

8) Enter the credentials for your account in the Internet Telephony Station field.
You received this data from your ITSP. Depending on the ITSP, different
designations are used for this, for example: SIP User, SIP ID, etc.
9) Enter the authorization name in the Authorization name field. You received
this data from your ITSP. If you have not received any authorization name,
enter the same data you entered under Internet Telephony Station.
10) Enter the password you received from the ITSP in the New Password and
Confirm Password fields. Depending on the ITSP, different designations are
used for this, for example: Password, SIP Password, etc.
11) Assignment of Internet telephony phone numbers - Option 1:
Use public number (DID): the Internet telephony phone numbers of your
Internet telephony station connection or Internet telephony point-to-point
connection are not entered here during the ITSP configuration, but when the
configuring the stations, i.e., the telephones and subscribers (in the DID
fields).

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a) Select the option field Use public number (DID) in the Call number
assignment area.
b) Under Default Number, enter the phone number to be used for outgoing
calls to subscribers who do not have their own phone number.
c) If your ITSP supports the "Mobile Extension (MEX)" feature, enter the
MEX number provided by the ITSP (8 positions, digits only) under MEX
Number.
12) Assignment of Internet telephony phone numbers - Option 2:
Use internal number (Callno) / Single entries: You have an Internet
telephony station connection and have received individual call numbers as
Internet telephony phone numbers (e.g. 70005555, 70005556,...). Then
assign these single numbers to the internal call numbers of the subscribers.

a) Select the option field Use internal number (Callno) / Single entries in
the Call number assignment area.

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b) In the Internet Telephony Phone Numbers area, enter one of the

Internet telephony phone numbers provided by the ITSP in the field next
to the Add button and then click Add.
c) To assign further Internet telephony numbers to the account, repeat step
b).
13) Assignment of Internet telephony phone numbers - Option 3:
Use internal number (Callno) / Range entry: You have an Internet
telephony point-to-point connection and have received a call number range
as Internet telephony phone numbers (e.g., +49) 89 7007-100 to (+49) 89
7007-147. You then assign the call numbers from the call number range as
the internal call numbers of the subscribers.

a) Select the option field Use internal number (Callno) / Range entry in the
Call number assignment area.
b) Enter the system phone number under System phone number (prefix).
c) Enter the desired DID number range for the Internet telephony station in
the 'from' and 'to ' fields after Direct inward dialing band. The range
entered by default is 100 - 147.
14) Click on OK & Next.
15) If you want to configure additional accounts and their associated Internet
telephony numbers, repeat steps 7 through 14.
16) Click on OK & Next. You will see an overview of which Internet telephony
phone numbers are assigned to accounts.
17) Assign one internal station number each to every Internet telephony phone
number.
This step is not required if you have selected option 1 for the assignment of
the Internet telephony phone numbers. In this case, the assignment is made
when the configuring the stations (i.e., the telephones and subscribers) in the
DID field.

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a) To do this, select an internal call number in the appropriate line from the
Internal Call Number drop-down list.
b) If subscribers without Internet telephony phone numbers or members of a
call group are to be allowed to make external calls via the Internet, the
radio button Use as PABX number for outgoing calls must be activated.
The radio button can be activated for only one single Internet telephony
phone number.
18) Click on OK & Next. Here you see again the list of predefined and newly
added ITSPs.
19) Click on OK & Next.
20) Enter the upload speed of your Internet connection in the Upstream up to
(Kbps) field. Please do not confuse this with the download speed!

INFO: The number of simultaneous Internet calls permitted is

displayed in the Number of Simultaneous Internet calls field. If
the voice quality deteriorates due to the network load, you will
need to reduce the number.

21) Click on OK & Next.

22) If you did not activate the full-time circuit when setting up your Internet access,
you can now do this here. Without a permanent connection (full-time circuit),
you cannot receive calls over the Internet. If the full-time circuit has already
been set up, the fields described under a) to c) will not appear.
a) Enable the radio button On under Full-Time Circuit.
b) In the Forced Disconnect at (hour:min) field, enter the time at which the
Internet connection is to be deactivated (e.g., 04:59).
c) Click on OK & Next.
23) Enter the special numbers you want in the Dialed digits column.

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The following station number entries are valid:

0 to 9: allowed digits
-: Field separator
X: Any digit from 0 to 9
N: Any digit from 2 to 9
Z: One or more digits to follow up to the end of dialing
C: Simulated dial tone (can be entered up to three times)
24) Use the Dial over Provider column to specify whether the special number
should be dialed via ISDN or an ITSP. Only the active ITSP is displayed.

INFO: Ensure that emergency numbers can always be dialed. If

you want to dial emergency numbers via an Internet Telephony
Service Provider, you must make sure that the ITSP supports this
feature.

25) Click on OK & Next. The status of your ITSP will be displayed.

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The configured ITSPs at which you are already registered are marked in
green.
The configured ITSPs at which you are not yet registered are marked in
orange.
26) Click on Next followed by Finish.
Related Topics

2.8.4.2 How to Deactivate Internet Telephony

Prerequisites
• You are in the Provider configuration and activation for Internet
Telephony window.

Step by Step
1) Leave the No call via Internet check box selected.
2) Click OK & Next twice.
Related Topics

2.8.5 Stations
In the Select a station - ... window, you can configure the stations connected to
the communication system.

Proceed as follows:
1. Configure the IP and SIP stations
IP and SIP stations include LAN phones or WLAN phones, for example.
Related Topics

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2.8.5.1 How to Configure IP and SIP Stations

Prerequisites
• You are in the Select a station - LAN Phones window.
• A functional wireless LAN network is needed to operate WLAN phones.

Step by Step
1) If you want a different direct inward dialing number for the station than the call
number, enter a DID number for the station under DID in the row of the desired
station:
• Only for a point-to-point connection:
Click in the desired field and type in the DID number using the keyboard.
The DID number may also be identical to the internal station number.
• Only for a point-to-multipoint connection:
Select an MSN in the desired field via the drop-down list. The station can
be internally reached via the internal station number 101, for example,
and externally via the MSN 654321.
• For point-to-point and point-to-multipoint connections:
Select the entry xxx - modifiable (xxx is the internal station number) via
the drop-down list in the desired field and type in the DID number using
the keyboard or select an MSN from the drop-down list.
2) Enter the internal station number for the subscriber under Call No in the
appropriate row of the desired subscriber. You can use the preset phone
number or assign some other free number.
3) In the row of the desired station, under Name, enter a name in the format
Last Name, First Name.

INFO: The name can consist of up to 16 characters, but should

not include any diacritical characters such as umlauts or special
characters. The name specified here will be entered as the Last
Name at the UC clients, but can be edited there.

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4) Select the type of IP station (e.g., "System Client" or "SIP Client") from the
Type drop-down list in the row of the desired station.
5) If you want to set up a fax box for the subscriber (which can be used with the
UC clients myPortal for Desktop or myPortal for Outlook, for example),
proceed as follows:
a) In the row of the desired station, in the Fax No. field, enter the desired
internal fax number at which the user can receive internal fax messages.
b) If you want to configure a DID number for the fax box, enter the desired
external fax number under which the subscriber can receive external fax
messages in the Fax Direct Inward Dialing field in the row of the desired
subscriber.
6) Choose the desired Class of Service group in the row of the desired
subscriber from the Class of Service drop-down list.
7) To add the subscriber to a call pickup group, select a call pickup group from
the Call pickup group drop-down list in the row of the desired subscriber.
8) Make the settings described under this step only if needed or for a SIP phone:
a) Click in the row of the desired station on the pencil icon Edit.

b) For SIP phones: If the SIP phone is to be operated in conjunction with a

dual-mode mobile phone, enter the dialout prefix followed by the
telephone number of the mobile phone (e.g., 0016012345678) in the
Mobility area under Mobile phone number. In addition, select this SIP
client from the Web Feature ID drop-down list. (see Administrator
Documentation, Mobility).

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c) In the Clip/Lin field, enter a phone number (DID number or MSN) to be

displayed at the called party's extension instead of the own phone number
in the case of an external call.

INFO: This feature must be released by the network provider.

d) Select the language for the menu controls on the phone from the
Language drop-down list.
e) From the Call signaling internal drop-down list, select and assign one of
a total of eight possible acoustic call signals for internal calls. The station
then will then send the modified ringing tone to other internal stations,
thus enabling its calls to be distinguished from other internal stations
(default: Ring type 1).
f) From the Call signaling external drop-down list, select and assign one
of a total of three possible acoustic call signals for external calls (default:
Ring type 1).
g) Only for SIP phones: Enable the Authentication active check box.
h) Only for SIP phones: Enter the authentication password in the Password
and Confirm password fields.
i) Only for SIP phones: Enter the user ID for the authentication in the SIP
User ID / Username field.
j) Only for SIP phones: Enter the associated zone for the authentication in
the Realm field.
k) Click on OK & Next.
9) If you want to configure another IP station, click on Store data and repeat
steps 1 through 8.
10) Click on OK & Next. A list of all configured stations appears. This list is
effectively a dial plan.
11) If required, click Print to print out the data of the configured stations.
12) Then click OK & Next.
Related Topics

2.8.6 Configuring the UC Suite

You can perform the automatic configuration of the UC solution UC Suite in the
Automatic Configuration of the Application Suite window.
Related Topics

2.8.6.1 How to Configure the UC Suite

Prerequisites
• You are in the Automatic Configuration of Application Suite window.

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Step by Step
› Click on Execute function. The UC Suite is configured automatically. Once
the progress bar shows 100%, click on OK & Next.
Related Topics

2.8.7 Conference Server Settings (only with UC Suite)

The MeetMe Conference settings window can be used to define the call numbers
and the dial-in numbers for conferences.

INFO: This window appears only if Package with UC Suite...

was selected during the application selection in the Initial
Installation wizard.
Related Topics

2.8.7.1 How to Edit the Conference Server Settings

Prerequisites
• The hardware and software for using the UC Suite are available.
• You are in the Configure MeetMe Conference window.

Step by Step
1) Enter a phone number for the conference in the Phone Number field.
2) Enter the dial-in number for the conference (conference DID) with which
subscribers can dial into an existing conference in the Direct inward dialing
field.

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3) Click on OK & Next.

Related Topics

2.8.8 E-mail Delivery (Optional)

You can configure the delivery of e-mails in the Configure E-Mail Forwarding
window. These e-mails notify users of voicemail and fax messages and
administrators of system messages.

You have the following options:

• Configuring the Sending of E-mails
You can specify an external E-mail server via which the e-mails are to be sent
by OpenScape Business. Voicemails, fax messages and internal system
messages can then be sent via this E-mail server to one or several different
configurable e-mail addresses.

INFO: Entering the e-mail server is important if an e-mail with a

link to the installation file(s) is to be automatically sent to the users
of the UC Suite.
Related Topics

2.8.8.1 How to Configure the Sending of E-mails

Prerequisites
• An e-mail account with a password exists with an e-mail provider, and you
know the access data for this account.
• You are in the Configure E-Mail Forwarding window.

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Step by Step
1) Enter the Outgoing mail server (SMTP) for the e-mail server to be used for
sending e-mails, e.g., smtp.web.de. Ask your e-mail provider for the
outgoing mail server if required.

INFO: Make sure that the name of the outgoing mail server can
be resolved. If not, you must start the e-mail sending function via
Service Center > E-mail Forwarding and then enter the IP
address of the outgoing mail server instead of its name.

2) If a secure connection is required, enable the corresponding check box. If

required, check with your e-mail provider whether this option needs to be
enabled.
3) Enter the User Name of the e-mail account, e.g.,: john.doe.
4) Enter the Password for the e-mail account and repeat it in the Confirm
Password field.
5) Enter the E-mail Address, for example: [email protected].
6) If you want to test the entered e-mail settings immediately, proceed as follows:
a) Click on Test Connection.
b) Under Send to e-mail address, enter the e-mail address of any e-mail
box that you can access. The test e-mail will be sent to that e-mail
address.
c) Under Subject in the e-mail, enter a descriptive text so that you can
identify the e-mail in your e-mail inbox.
d) Click on Send Test E-mail. The e-mail settings are verified, and the e-
mail is sent to the specified e-mail address.
e) Check whether the e-mail has arrived in your e-mail inbox.
f) If the e-mail was sent correctly, proceed to the next step.
g) If the e-mail delivery failed, click Back and correct your e-mail settings.
7) Click on OK & Next followed by Finish. The basic installation is finished.
Before you perform the backup mentioned in the wizard, you should activate
the licenses.
Related Topics

2.9 Closing Activities

After the initial installation and the basic installation with the WBM have been
completed, some important settings must still be made for the operation of
OpenScape Business.

Proceed as follows:

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1. Activate the Remote Service (SSDP)

You can provide access to the communication system to authorized service
technicians of a Remote Service Partner via the Internet-based platform for
remote services (SSDP, Smart Services Delivery Platform). This enables the
provision of support when solving administration tasks or performing
troubleshooting, for example. Every remote service partner who uses SSDP
has a separate partner ID. The preset partner ID "Unify" can be used to
activate remote access by authorized service personnel of the manufacturer.
For details on configuring SSDP, see the section on Maintenance - Remote
Services in the Administrator Documentation.
2. Activate and assign licenses
The licenses procured with OpenScape Business must be activated within a
period of 30 days. The time period begins the next time you log on to the
WBM. After this time period expires, the communication system will only
operate in restricted mode. Once the licenses have been activated
successfully, they must be assigned to the stations and trunks. System-wide
features are enabled automatically upon activation.
3. Provision the UC Clients for installation
The UC clients are part of the UC Suite. The installation files for the UC Client
are accessible via the WBM and can be made available to the IP stations
automatically or manually.
In addition, the administrator has the option of performing a silent installation.
The silent installation/uninstallation is a command-line based method to
automatically install, uninstall or modify UC Suite PC clients on a PC without
requiring any further user inputs. For more information, see the section UC
Suite - UC Suite Clients in the Administrator Documentation.
4. Perform a data backup
All previous changes to OpenScape Business must be backed up. The
backup can be stored as a backup set in the internal network, for example.
Related Topics

2.9.1 How to Enable the Remote Service SSDP

Prerequisites
• Internet access and a working DNS configuration exist.
• The partner ID of your remote service partner is available (preset partner ID:
Unify)
• You are logged on to the WBM with the Advanced profile.

Step by Step
1) Click on Service Center in the navigation bar.
2) Click on Remote Access in the navigation tree.
3) Click on Activation / Deactivation to start the Activation / Deactivation of
Service Plugin wizard.
4) Edit the preset partner ID in the Partner ID field if required and click Save.

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5) Click on Activate.
Related Topics

2.9.2 How to Activate and Assign the Licenses

Prerequisites
• You are logged on to the WBM with the Advanced profile.
• You know the LAC (License Authorization Code) for releasing the license and
have a user ID and password for accessing the license server.
• You need Internet access to connect to the license server.

Step by Step
1) Activate license online:
a) In the navigation bar, click on Setup.
b) In the navigation tree, click Wizards > Basic Installation.
c) Click on Edit to start the Licensing wizard.

d) Enter the appropriate LAC in the License Authorization Code (LAC)

field.
e) Select the check box I have the user name and password for the
License Server and want to log on.
f) Enter the User Name and Password for logging into the License Server.
g) Click on OK & Next. The connection to the license server is established,
and the licenses are released.
2) Assign licenses to stations:
a) Click on License Management in the navigation bar.
b) In the navigation tree, navigate to the desired type of subscriber under
Local User Licenses > .... You will be shown a list of all subscribers of
the selected subscriber type.
c) In the row of the desired subscriber, select the check box in the User
license column (first column with check boxes).

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d) Activate the user-oriented licenses in the row of the desired subscriber by

selecting the appropriate check boxes.

INFO: User-oriented licenses can be assigned to a subscriber

only if a station license (user license) was assigned to the
subscriber earlier (step c).

e) Click on OK & Next. A check is performed to determine whether there are

enough licenses for your assignment.
If sufficient licenses are available, the licensing of the subscriber is
completed.
f) If licenses are missing, the errors are indicated by displaying a check box
shaded in red. Correct these errors and repeat step e.
3) Assign licenses to trunks:
a) In the navigation tree, click CO trunks. The number of trunk licenses
purchased will be displayed in the CO trunks area.
b) For SIP trunks: In the License demand for number of simultaneous
Internet calls in this node area, enter the number of Internet calls that
can be conducted simultaneously via an ITSP.
c) Click on OK & Next.
Related Topics

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2.9.3 How to Provision the UC Clients for Installation (only with UC Suite)

Prerequisites
• You are logged on to the WBM with the Advanced profile.
• The hardware and software for using the UC Suite are available.

INFO: Licenses are required to use the UC clients.

Step by Step
1) To enable the installation files to be provided automatically to a station, make
sure that the following steps have been performed:
a) The e-mail addresses of the stations and the associated subscriber data
must have either been already imported via an XML file or entered later
under Setup > UC Suite > User Directory.
b) An e-mail server must have been specified.

INFO: You can also enter an E-mail server later under Service
Center > E-mail Forwarding.

All subscribers whose e-mail addresses are known receive an e-mail with a
link to the installation directory of the UC clients and Getting Started
Instructions. The installation folder also includes a Readme file with
information on installing the software on client PCs.
2) If the required steps for automatic notification are not fulfilled, you can also
make the installation files available manually. To do this, proceed as follows:
a) Click on Service Center in the navigation bar.
b) In the navigation tree, click Download Center.
c) Click on the desired UC client in the Software area and save the zipped
installation files on a shared network drive.
d) Click on the documentation of the desired UC client and save the
documentation file on a shared network drive.
e) Send the zipped installation files and the documentation file to the users
of the UC Suite by e-mail or inform the users about the storage location
of these files.
f) The zip file with the installation files also includes a Readme file. Notify
the users that the installation of the UC clients must be performed in
accordance with the installation notes in the Readme file.
Related Topics

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2.9.4 How to Perform a Data Backup

Prerequisites
• You are logged on to the WBM with the Advanced profile.

INFO: For more information on backing up data, see

Administrator Documentation, Maintenance.

Step by Step
1) Click on Backup and Restore in the navigation bar.
2) In the navigation tree, click Backup - Immediate.
3) Enter a comment for the backup set in the Comment field in the Name area
so that the backup set can be easily identified if needed later for a restore.
Avoid the use of diacritical characters such as umlauts and special characters
in your input.
4) Activate the target drive on which the backup set is to be saved (e.g., a
network drive) in the Devices area.
5) Click on OK & Next. The progress of the backup process is displayed in a
separate window.
6) The backup was successful if the message Backup completed
successfully! appears. Click on Finish.
7) This completes the initial startup with WBM. Exit the WBM by right-clicking the
Logout link on the top right of the screen and then close the window.
Related Topics

2.10 Commissioning of IP Phones

The commissioning of IP phones can be facilitated by the existence of a DHCP
server that supplies an IP phone with important (network-specific) data that is
needed to log into the communication system.

Network-Specific Data
In order to log into the communication system, an IP phone requires some
network-specific data. This data can be stored in the DHCP server or be entered
directly at the IP phone. The advantage of a DHCP server is that all connected IP
phones are automatically supplied with the relevant data.
The following data is required by the IP phone:
• IP address of the communication system
• IP address of DLS server
In addition, the IP phone needs its own call number. This must be entered
manually when logging in at the phone.

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Registration of SIP Phones

For security reasons, it is recommended that SIP phones register at the
communication system. To do this, the registration information on the IP phone
and the communication system must match.
The following data is required for the login:
• SIP user ID
• SIP password
• SIP realm (optional)
Use a non-trivial SIP password that complies with the following rules:
• At least 8 characters
• At least one uppercase letter (A - Z)
• At least one lowercase letter (a - z)
• At least one digit (0-9)
• At least one special character
Use a SIP user ID that does not include the phone number.

INFO: More information on configuring SIP telephones can be

found at http://wiki.unify.com/wiki/
SIP_devices_configuration_examples.

Using the Internal DHCP Server

If the internal DHCP server of the communication system is used, the network-
specific data will already be stored there. In order to enable an IP phone to
register at the communication system, only the specified call number must be
entered at the IP phone. In the case of SIP phones, the SIP registration data at
the SIP phone and at the communication system must match.

Using an External DHCP Server with Network-specific Data

If an external DHCP server is used, the network-specific data must be stored
there. In order to enable an IP phone to register at the communication system,
only the specified call number must be entered at the IP phone. In the case of SIP
phones, the SIP registration data at the SIP phone and at the communication
system must match.

Using an External DHCP Server without Network-specific Data

If an external DHCP server in which the network-specific data cannot be stored is
used, this must be entered at the IP phone. To enable an IP phone to register at
the communication system, the defined call number and IP address of the
communication system must be entered at the phone, and the settings for the
Deployment Service may need to be changed. In the case of SIP phones, the SIP
registration data at the SIP phone and at the communication system must match.
Related Topics

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2.10.1 How to Configure an IP Phone

Prerequisites
• The IP phone is connected to the internal network and operational.

INFO: The sample configuration described here uses an

OpenStage 40/60/80 IP system telephone. The same settings
must also be made for any other IP phone. For more information,
refer to the manual supplied with your IP phone.

Step by Step
1) To reach the administration mode of the IP system telephone, press the
appropriate key for the Settings/Applications menu on the phone.
2) Scroll through the Settings options until Admin and confirm this with the
OK key.
3) Enter administrator password (123456 by default) and confirm your selection
with the OK key.
4) If you are using the DHCP server of the communication system in the internal
network, skip the next step.
5) If you are not using the DHCP server of the communication system in the
internal network, you will need to enter the IP addresses of the Deployment
Server (DLS) and the communication system so that the software of the IP
system telephone can be updated automatically. This applies only to IP
system telephones. Proceed as follows:
a) Scroll to Network and confirm your selection with the OK key.
b) Scroll to Update service (DLS) and confirm your selection with the
OK key.
c) Scroll to DLS address and confirm your selection with the OK key.
d) Specify the IP address of the communication system (192.168.1.2 by
default) as the Deployment Server and confirm your entry with the OK
key.
e) Scroll to Save & Exit and confirm your selection with the OK key.
f) Scroll to IPv4 configuration and confirm your selection with the OK
key.
g) Scroll to Route (default) and confirm your selection with the OK key.
h) Specify the IP address of the communication system ( 192.168.1.2 by
default) and confirm your entry with the OK key.
i) Scroll to Save & Exit and confirm your selection with the OK key.
j) Navigate one menu level back with the Back key.

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6) Specify the call number of the phone:

a) Scroll to System and confirm your selection with the OK key.
b) Scroll to Identity and confirm your selection with the OK key.
c) Scroll to Terminal number and confirm your selection with the OK key.
d) Enter the set phone number (e.g., 120) and confirm your selection with
the OK key.
e) Scroll to Save & Exit and confirm your selection with the OK key.
7) Navigate one menu level back with the Back key.
8) If the system telephone needs to be restarted due to the changes made, the
menu item Restart will appear in the Admin menu. Confirm the Restart
with the OK key and then also confirm Yes with the OK key. The system
telephone performs a reboot and logs in to the communication system.
Related Topics

2.10.2 How to Configure a SIP Phone

Prerequisites
• The SIP phone is connected to the customer LAN and operational.

INFO: The configuration described here uses an OpenStage 40/

60/80 SIP system telephone as an example. The same settings
must also be made for another SIP phone. For more information,
refer to the manual supplied with your SIP phone.

Step by Step
1) To reach the administration mode of the SIP system telephone, press the
appropriate key for the Settings/Applications menu on the phone.
2) Scroll through the Settings options until Administrator (Admin) and
confirm this with the OK key.
3) Enter administrator password (123456 by default) and confirm your selection
with the OK key.
4) If you are using the DHCP server of the communication system in the internal
network, skip the next step.
5) If you are not using the DHCP server of the communication system in the
internal network, you will need to enter the IP addresses of the Deployment
Server (DLS) and the communication system so that the software of the SIP
system telephone can be updated automatically. This applies only to SIP
system telephones. Proceed as follows:
a) Scroll to Network and confirm your selection with the OK key.
b) Scroll to Update service (DLS) and confirm your selection with the
OK key.

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c) Scroll to DLS address and confirm your selection with the OK key.
d) Specify the IP address of the communication system (192.168.1.2 by
default) as the Deployment Server and confirm your entry with the OK
key.
e) Scroll to Save & Exit and confirm your selection with the OK key.
f) Scroll to IPv4 configuration and confirm your selection with the OK
key.
g) Scroll to Route (default) and confirm your selection with the OK key.
h) Specify the IP address of the communication system ( 192.168.1.2 by
default) and confirm your entry with the OK key.
i) Scroll to Save & Exit and confirm your selection with the OK key.
j) Navigate one menu level back with the Back key.
6) Specify the SNTP time settings:
a) Scroll to Date and time and confirm your selection with the OK key.
b) Scroll to Time source and confirm your selection with the OK key.
c) Scroll to SNTP IP address and confirm your selection with the OK key.
d) Specify the IP address of the communication system ( 192.168.1.2 by
default) and confirm your entry with the OK key.
e) Scroll to Timezone offset and confirm your selection with the OK key.
f) Enter the deviation between the local time and UTC (Universal Time
Coordinated) in hours (Germany: 1) and confirm this with the OK button.
g) Scroll to Save & Exit and confirm your selection with the OK key.
h) Navigate one menu level back with the Back key.
7) Specify the call number of the phone:
a) Scroll to System and confirm your selection with the OK key.
b) Scroll to Identity and confirm your selection with the OK key.
c) Scroll to Terminal number and confirm your selection with the OK key.
d) Enter the set phone number (e.g., 120) and confirm your selection with
the OK key.
e) Scroll to Save & Exit and confirm your selection with the OK key.
8) Specify the SIP authentication data:
a) Scroll to Registration and confirm your selection with the OK key.
b) Scroll to SIP Session and confirm your selection with the OK key.
c) Note the Realm, or enter a new realm (e.g., OSBIZ-SIP), if necessary.
d) Note the User ID, or enter a new user ID (e.g., SIP-120), if necessary.
e) Specify a Password for registering at the SIP server.
f) Scroll to Save & Exit and confirm your selection with the OK key.

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Uninstalling the Communication Software

9) Use the Back key to go back to the Admin menu.

10) If the system telephone needs to be restarted due to the changes made, the
menu item Restart will appear in the Admin menu. Confirm the Restart
with the OK key and then also confirm Yes with the OK key. The system
telephone performs a reboot and logs in to the communication system.
Related Topics

2.11 Uninstalling the Communication Software

The software communication can be uninstalled via a text console.
Related Topics

2.11.1 How to Uninstall the Communication Software

Step by Step
1) Open a terminal (e.g., a GNOME terminal).
2) Enter the command su (for superuser = root) in the shell interface and confirm
it by pressing the Enter key.
3) Enter the password for the "root" user in the shell interface and confirm it by
pressing the Enter key.
4) Enter the command oso_deinstall.sh in the shell interface and confirm it
by pressing the Enter key. Follow the instructions of the uninstallation
program.
Related Topics

2.12 Used Ports

The OpenScape Business system components use various ports. These ports
are always only server ports. Client ports are not taken into account here.

INFO: The ports identified with "O" in the list below are optional,
i.e., are not permanently open in the firewall (e.g., the TFTP port
is open only when Gate View is activated).

Description TCP UDP Port number OpenScape UC Booster OpenScape UC Booster

Business X Card Business S Server
Admin Portal (https) X 443 X X X X
CAR Update Registration X 12061 X X
CAR Update Server X 12063 X X
CLA X 61740 O O O
CLA Auto Discovery X 23232 X X X

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Used Ports

Description TCP UDP Port number OpenScape UC Booster OpenScape UC Booster

Business X Card Business S Server
Csta Message Dispatcher X 8900 X X X
(CMD)
CSTA Protocol Handler X 7004 X X
(CPH)
CSTA Service Provider X 8800 X X X
(CSP)
DHCP X 67 X
DLI X 18443 X X X
DLSC X 8084 X X X
DNS X X 53 X
FTP X 21 O O
FTP Passive X 40000:40040 O O
Gate View X 8000:8010 O O O
HFA X 4060 X X
HFA Secure X 4061 X X
JSFT X 8771 X X X
JSFT X 8772 X X X
LAS Cloud Service X 8602 X
LDAP server X 389 X X X
Manager E X 7000 X
MEB SIP X 15060 X X
NAT traversal (NAT-T) X 4500 X
nmbd X 137 X
nmbd X 138 X
NTP X 123 X
Openfire Admin (https) X 9091 X X X
OSO Multisite X 8778 X X X
OSO myReports (http) X 8101 X X X
OSO Status Server X 8808 X X X
OSO User Portal X X 8779 X X X
RTP X 29100:30530 X X X X
Postgres X 5432 X X X X
SIP (server) X X 5060 X X
SIP TLS SIPQ (server) X 5061 X X
smbd X 139 X
smbd X 445 X

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Used Ports

Description TCP UDP Port number OpenScape UC Booster OpenScape UC Booster

Business X Card Business S Server
SNMP (Get/Set) X 161 X X
SNMP (traps) X 162 X X
SSDP X 3011 X X X
STUN Server X 3478 X X X X
TFTP X 69 O O O
VSL X 8770 X X X
Webadmin for Clients X 8803 X X X X
Web-based clients (http) X 8801 X X X X
Web-based clients (https) X 8802 X X X X
XMPP Connection X 5262 X X X
Manager
XMPP server X 5269 X X X
Related Topics

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 Index

Index

Index

C
concept 7
D
dial plan 13
Display Conventions 7
I
installation 9
Internet Telephony Service Provider (ITSP) 29
IP address scheme 12
J
Java Runtime Environment (JRE) 10
L
license server (CLS)
edit the IP address 44
O
operating instructions 7
R
remote access
enable via Internet access with a fixed IP
address 44, 46, 47
T
topics, types 7

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