8/21/2019 INSTRUCTIONS:

INSTRUCTIONS: DO NOT WRITE OR PUT ANY MARKINGS HERE. Place your answers in the
Zipgrade Answer Sheet.
A. F.

B. G.

C. H.

D. I.

E. J.

K. P.

L. Q.

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M. R.

N. S.

O. T.

Refer to the illustrations provided above in answering the following numbers. Choose the appropriate
corresponding to the illustration. (50 pts.)

1. This is an example of a tool for mistake-proofing to avoid simple human error known as “Poka-Yoke”.

2. This tool tries to identify all possible product or process failures and prioritize them for elimination according to their risk.

3. If you would like to perform regression analysis and determine whether there is positive, negative, or no relationship
between variables, you would use what tool?

4. This tool is used to discriminate between random or common causes versus assignable or special causes.

5. If you are to use a tool to show the frequency distribution of data by category or class, you would use a:

6. It is the tool that can be used primarily after conducting a customer survey. Used commonly for tallying items, this is a tool
that facilitates collection of relevant data, displaying it in a visual form that can easily be understood by counting.

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7. It is sometimes called a Cause and Effect Tree analysis, a method to describe combinations of conditions or events that can
lead to a failure.

8. Compared to the Cause & Effect Diagram, this tool allows for “Multi-directional” thinking rather than linear and may show
relationships through intertwined causes and effects.

9. Usually, it is the next tool to use after the Affinity and the Relations Diagrams. This tool brings the issues and problems
disclosed by the said diagrams down to the operational planning stage.

10. It is a useful tool for gathering and organizing large number of ideas by identifying natural patterns or groupings.

11-12. If you would like to illustrate the flow & sequence of various processes in any operation, what tool can you use? (There
are 2 answers from A to T)

13. A technique for prioritizing types or sources of problems, it separates the “vital few” from the “trivial many”.

14. If you are to show the sequence of tasks needed to be accomplished in an established time frame, the most appropriate
tool to use is a:

15. This may be used to compare two or more data and display “quantitative” relationship among variables. It is also known as
“Prioritization Matrix”.

16. These are spreadsheets that graphically display relationships between factors using symbols that have meanings and
equivalent values.

17. This is a tool that helps identify restrainers and drivers in making decisions or solving problems.

18. This technique forces one to redefine a problem statement as a chain of causes and effects to identify the source of the
symptoms by asking a question, ideally five times.

19. Among the tools in the set, which satisfies the following conditions? (a) It is a Basic Tool; (b) It that does NOT use statistics
or quantitative analysis?

20. It is used with unfamiliar process or problem. It is a tool for mapping out every conceivable event and contingency that can
occur. Allows depiction of unpredictable outcomes.

21-22. Identify all 3 Root Cause Analysis (RCA) tools. (You can have multiple answers from A to T; 3 pts.)

23-24. Identify all tools used for Risk Analysis. (You can have multiple answers from A to T; 3 pts.)

25. The Process Power in Six Sigma represents a 5-Step process. One of these is “M” which stands for “Measure”. Shade the
other 4 letters to complete the acronym. (You can have multiple answers from A to J; 2 pts.)

26. In the Six Sigma practice, other than Standard Operating Procedures (SOPs), which tool can be used to establish
“Control” in processes?

27. In the Pareto Chart you can identify in the set of tools above (from A to T), which among the causes shows the highest
importance?

Answer the following questions using the FMEA you can identify in the given set of tools above:

28. In the given FMEA table, what is the resulting Risk Priority Number (RPN)?
A. 9
B. 14
C. 54
D. 2
E. None of the above

29. In the given FMEA you have identified, the process requires an immediate action.
A. True
B. False

30. The reason for your answer above is becasue RPN is:
A. > 1
B. > 10
C. < 100

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D. < 1000
E. None of the above

Use the partial House of Quality (HOQ) for Pizza improvement below in answering the succeeding questions:

31. In analyzing Demanded Quality, the customer's topmost requirement for a "Pizza" is:
A. Good Taste
B. Low Price
C. Good Texture
D. Low fats and healthy
E. Fresh and hot delivery
F. Appetizing Appearance
G. None of the above

32. In analyzing Demanded Quality, the customer's least requirement for a "Pizza" is:
A. Good Taste
B. Low Price
C. Good Texture
D. Low fats and healthy
E. Fresh and hot delivery
F. Appetizing Appearance
G. None of the above

33. Based on the assessment in the HOQ, what is the relationship between "Appetizing Appearance" and "Pizza Color"?
A. Low relationship
B. Medium relationship
C. High relationship
D. No relationship
E. None of the above

34. Based on the assessment in the HOQ, what is the relationship between "Good Taste" and "Density of toppings"?
A. Low relationship
B. Medium relationship
C. High relationship

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D. No relationship
E. None of the above

35. What is the relationship between "Decreasing fatty toppings" and "Increasing delicious and fresh toppings"?
A. Strong Positive Correlation
B. Positive Correlation
C. Strong Negative Correlation
D. Negative Correlation
E. No Correlation
F. None of the above

36. What is the relationship between "Increase in Weight" and "Increase in Density of toppings"?
A. Strong Positive Correlation
B. Positive Correlation
C. Strong Negative Correlation
D. Negative Correlation
E. No Correlation
F. None of the above

37. In analyzing technical correlations of the HOQ, which of the following statements is FALSE?
A. Targeting a specific color of Pizza has no relationship with decreasing optional toppings
B. Decrease in the use of fatty toppings adversely affects the weight of the pizza
C. Increase in the use of delicious and fresh toppings will significantly increase the density of toppings
D. The color of Pizza has no relationship with density of toppings
E. The options to decrease the use of fatty toppings and increase in the use of delicious and fresh toppings do not go together
F. None of the above

38. In analyzing the HOQ above, which should be the topmost focus improvement of the pizza business?
A. Target Pizza color
B. Increase weight of the pizza
C. Decrease fatty toppings
D. Decrease optional toppings
E. Increase delicious and fresh toppings
F. Increase density of toppings
G. None of the above

39. In analyzing the matrix above representing parts of an HOQ, which should be the least priority improvement of the pizza
business?
A. Target Pizza color
B. Increase weight of the pizza
C. Decrease fatty toppings
D. Decrease optional toppings
E. Increase delicious and fresh toppings
F. Increase density of toppings
G. None of the above

In the following questions, shade the number in the Zipgrade corresponding to your answer. Use 2 digit numbers -
e.g. if your answer is 1, you must shade 01. (2 pts. each)

40. Considering customers’ ranking, what is the resulting weight between "Good Texture" and "Pizza Color"?

41. Considering customers’ ranking, what is the resulting weight between "Good Taste" and "Weight "?

42. What is the resulting overall weight in pursuing the technical response of Increasing “Delicious and Fresh Toppings”?

43. What is the overall weight of the TOPMOST focus improvement?

- - - Nothing Follows - - -

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