Plan

Introduction
Definitions
The role of manager
Personal characteristics
The 6 qualities of a good manager
Skills to be a good manager
Keys to be a good manager
The difference between boss & leader
Conclusion
 Introduction
In every large organization, there is a hierarchy
of management that keeps the whole operation
running smoothly. A good manager is able to
blend into the background, changing small
things here and there to great effect. Being a
good manager is about leading by example. It's
one of the toughest jobs out there — in part
because you have to manage other people's
expectations — and also because it's one of the
least acknowledged tasks. Despite this, there are
several tricks of the trade that will help you
successfully manage all your responsibility, in
style and with verve.
 Definitions

 A company is a business organization

that makes money by selling goods or
services.

 The manager is a planner, an organizer,

a coordinator and a controller; he is a
man of action as well. He is so because
of his ability to find the right answer for
the right answer for the right question.

 Management is often included as a

factor of production along with
Machines, materials, and money.
 The role of manager

The role of manager is his ability to deal with

the personal to talk with them about theirs jobs.
Their future and their problems. It is also his
ability to persuade people to do what he believes
to be the right thing.
A good manager is one who is able to get people
to accept his decisions and to respect him.
Managers are most often responsible for a
particular function or department within the
organization. From accounting to marketing, to
sales, customer support, engineering, quality,
In addition to the traditional role of
departmental or functional manager, there are
also product and project managers who are
responsible for a set of activities or initiatives
 Personal characteristics

Sense of justice : consists of thoughts ,and feelings

about that is faire and what people deserve from and owe others
(rights and duties)

Persistence: is to have patience to confront all problems in

several fields such as production , relation between employees
also to achieve all objectives of company

Considerate: is being polite and caring people ; and

thinking of other people (to make an effort to be considerate of
others , by now there problems and try to solve it and give them
chance to proofing in case of fault)

Co-operative : a cooperative is the combination of a

group of people and a business based on the economic
participation of the members in capital and operations. Its
organization and functioning are characterized by principles and
values that give each cooperative a universal character

Disciplinarian: someone who believes in keeping

complete control of the people he or she is in charge of,
especially by giving severe punishments If necessary

Punctual: punctuality and good time management , are

skills demanded by employers across all industries and being
able to complete a required task.
 Some qualities of good manager

+Time management: Time is money, they say,

but it is so much more. You have a certain amount of time
to do what you must do in a project. Simply put, you have
a deadline. A good manager can then manage that
timeline and break it down into large phases of the
project, called milestones, and then into smaller parts that
are called tasks. But it’s not merely creating a plan, it’s
also monitoring that process and adjusting accordingly to
stay on schedule.

+motivation: Different people are motivated in

different ways. Some like to be stretched and to increase
their talents, others want their role to be safe and secure.
A few may wish to develop novel ideas to change things
dramatically, while others prefer to implement
incremental improvements. Treating each person as an
individual and showing some concerns, not only about
their development but also with other issues they may
reveal confidentially about their lives, is a good
motivator. Some managers encourage social events which
oil the wheels of their team and get people to work
together more effectively. It is wise to give praise for
achievement, and bad management to take all the praise
yourself while continually blaming others for lack of
progress.
While increases in salary, promotions and training go
some way to motivating people their effects are generally
short lived. A lack of them, however, will have a negative
effect on morale.
Having favourites, not being inclusive and making some
feel peripheral to your team usually leads to negative
behaviours.

+Communication: Good managers are good

communicators. We've all heard about mushroom
managers who keep their team in the dark but people don't
respond to that kind of leadership. Meeting the team
regularly on a one-to-one and team meeting basis, and
ensuring that everyone knows their role and what is
expected on them will improve the performance of your
team. If everyone has a job description which is flexible
enough to allow you to deal with unusual situations as
they arise, this can be a valuable tool. Rigid conformity to
strictly applied rules can eventually be a barrier to
progress.
Listening carefully to what your team tell you not only
avoids pitfalls but also engenders team spirit. Sending e-
mails to all the team makes people feel included.
Communicating with only one or a few members of the
team leads to jealousy and disaffection. Hierarchical
management systems suffer from messages passed down
the line that change by the time they reach some
recipients from what they were when they began their
journey.

+build a team: It’s one thing to assemble a team, it’s

another to create a unit that works together seamlessly.
That takes time and effort. Some people might just adhere
like glue and get down to work. If you every have a team
like that, tell us, because they’re likely hanging out with
Bigfoot and the Loch Ness Monster. But seriously,
individuals can work in groups, but not without some real
bonding through team-building exercises. If you put this
work in before the project, you’ll have less issues during
its run.

+negotiations : Almost every aspect of project

management involves some degree of negotiations. From
working with your team to your sponsors and certainly
outside contractors and vendors, you’re constantly
angling for the best deal. There’s a cottage industry
around how to negotiate and it’s your responsibility to
find a technique that works. The better you can negotiate
a contract, say, the more likely you are to stick to the
planned budget.
+Organization: A manager is someone expert in
organization. When you’re working on a project there are
so many balls in the air that it’s easy to lose track of one
or two. There’s resources, money, time all competing for
your attention. It’s more than you can keep in your head
without going mad, so you need to have organizational
techniques and tools handy to keep all those balls falling
where they’re supposed to.
 Skills to be a good manager
Not everyone can be a manager. Certain skills, or abilities
to translate knowledge into action that results in desired
performance, are required to help other employees
become more productive. These skills fall under the
following categories:
Technical: This skill requires the ability to use a
special proficiency or expertise to perform
particular tasks. Accountants, engineers, market
researchers, and computer scientists, as
examples, possess technical skills. Managers
acquire these skills initially through formal
education and then further develop them through
training and job experience. Technical skills are
most important at lower levels of management.
Human: This skill demonstrates the ability to
work well in cooperation with others. Human
skills emerge in the workplace as a spirit of trust,
enthusiasm, and genuine involvement in
interpersonal relationships. A manager with good
human skills has a high degree of self‐awareness
and a capacity to understand or empathize with
the feelings of others. Some managers are
naturally born with great human skills, while
others improve their skills through classes or
experience.
Conceptual: This skill calls for the ability to
think analytically. Analytical skills enable
managers to break down problems into smaller
parts, to see the relations among the parts, and to
recognize the implications of any one problem
for others.
 Keys to be a good manager
Many people reach a point in their careers when they
decide they’d like more responsibility. Becoming a
manager can be an excellent way for professionals to
advance their career development and even earn
more money.
Managers are responsible for coordinating and overseeing
many company projects and everyday tasks. That makes
their position a unique one within the company – one that
holds particular importance for maintaining business
success. But becoming a manager isn’t always easy,
you’ll often find yourself competing against other
qualified candidates and co-workers to snag the position.
Here are five steps to take toward becoming a manager in
your company:

1. Let your aspirations be know:

If you aspire to become a manager, don’t stay quiet about
it! While you don’t have to border on obnoxiousness, it’s
still important to let the right people know you’re thinking
about taking the next step so they can help you get where
you want to be. Let your current manager or boss know
you aspire for more, and work with them to develop the
skills you need to eventually make the transition.
2. Become a mentor:
Ask your manager or boss if opportunities exist for you to
become a mentor, or join a professional organization in
your industry that will set you up with a mentee. This can
be an excellent way to show you have the expertise to
work closely with others and develop solid interpersonal
relations – a must in any managerial position. Or,
consider taking on a mentor yourself – someone who has
more experience than you can help you to prepare for
more responsibilities.

3. Strengthen your skills:

As a manager, you’ll experience less leisure time, more
authority, more leading, and tons of other new
requirements. For this reason, it’s important to strengthen
your skills to ensure you’re prepared to step up to the
plate. Actively assess the skills you already have, and talk
to those already in managerial positions to determine what
skills you need to acquire. Do your research, stay up to
date on industry trends, and seize any opportunity to
strengthen your abilities.

4. Show your worth:

It’s important to put your ambition into action. If you feel
as though you need to show your boss how valuable you
are before you can have a chance at landing a higher
position, consider setting up a meeting and prepare a
presentation that highlights your accomplishments and
commitments to the company thus far. Provide concrete
numbers to describe your accomplishments (“increased
client leads by 40 percent,” or “managed accounts of
advertisers contributing to a total budget of $200,000”) to
make your arguments irrefutable.

5. Ask for feedback:

Ask your higher-ups and coworkers to assess your
performance so far. Do you do a good job of responding
to conflict? Do you react well to stressful situations? Are
you able to lead a group without trying to take too much
control–or too little? Glean feedback from your
coworkers or managers to determine where your strengths
are and where you need to improve. Not only will this
show you’re open to feedback and continual
improvement, but it will show you value the opinion of
individual group members, something that any manager
should commit to.
 Conclusion
A good manager is not a yes man. He knows
when to say yes and when to say no. he offers
appreciation as well as constructive criticism to
help, his employees perform better. Of course
he is not rude while disagreeing, like the first
manager, but he is polite, firm and clear in
communicating himself. . Not all employees are
perfect and easily manageable,. However, a
good manager will keep his calm and try to
understand the strengths and weaknesses of his
employees and deal with them accordingly.