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Pre - Evaluation Test Identification

The document outlines the responsibilities of a front office manager at a hotel. The front office manager is responsible for overseeing the front desk staff, handling reservations, guest check-ins and check-outs, maintaining guest accounts and payments, preparing daily reports, and assisting guests with services. Some of their key duties include supervising front desk employees, managing the budget, handling luggage and safe deposit boxes, processing credit card payments, making dining and activity reservations, and maintaining good customer service.

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Acna Rome
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41 views1 page

Pre - Evaluation Test Identification

The document outlines the responsibilities of a front office manager at a hotel. The front office manager is responsible for overseeing the front desk staff, handling reservations, guest check-ins and check-outs, maintaining guest accounts and payments, preparing daily reports, and assisting guests with services. Some of their key duties include supervising front desk employees, managing the budget, handling luggage and safe deposit boxes, processing credit card payments, making dining and activity reservations, and maintaining good customer service.

Uploaded by

Acna Rome
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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PRE – EVALUATION TEST

Identification:

1. Direct and coordinate the activities of the front office department; responsible
for hiring, training, supervising and disciplinary all front desk, reservation,
and guest services staff members in order to maintain the desired standard of
service.
2. prepared the budget for the front office department and evaluate the job
performance of each front office employee.
3. Handling guest luggage at the time of arrival and departure.
4. Handling credits/debit/charge cards for the settlement of a guest account and
administer the safe deposit system
5. Responsible for receiving payment, balancing guest account, opening and
maintaining the guest folios as well as recording all credit charges in guest
folios
6. Prepare night audit report, performing the duties of security guard and
monitoring fire safety system
7. Provide information to guest assigning rooms and dispensing guest room keys
8. Making reservations for dining in famous restaurant and arranging tours,
limousine, and entertainment ticket
9. Operate hotel paying system and direct incoming calls to the desired extension.
10. Handling guaranteed and non-guaranteed reservation as well as up selling
accommodation.
11. Coordinate with parking attendants for parking guests’ vehicles in the hotels’
parking area.
12. Familiarizing guests about safety features and in-room facilities.
13. Help bell boys in lifting luggage
14. Act as cashier for banquet function; Responsible for Check-in and check-out
guest who arrive or depart after 11.00p.m
15. Maintaining good relationship with hospitality Industry and act as personal
helper to VIP.

Enumeration:

1. 7 Steps Process of Reservation (7 pts)


2. Type of Rooms (7 pts.)
3. Type of Beds (5 pts.)
4. Give at least 3 prospective guests can obtain information about the Hotel.
(3 pts.)
5. 3 Types of Reservation (3 Pts)
6. 5 Source of Reservations. (5 pts)
7. Give at least 5 Important things to remember when processing reservation.

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