GROOMING

By: Rullyana P Mamengko, S. Pd., M. M. (Kons Par)

“There are few times in your life when it isn’t too melodramatic to
say that your destiny hangs on the impression you make.”

Barbara Walters

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

PERSONAL QUALITY
REQUIRED FOR
WORKING IN THE
HOSPITALITY
INDUSTRY

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 QUALITIES FOR WORKING IN
HOSPITALITY INDUSTRY
• Ready Smile
• Confidence
• Eye Contact
• Good Posture and Body Language
• Excellent Grooming
• Pleasing Personality
• Good Hygiene
• Mingle with everyone
• Extrovert Character
• Good Communication Skill
• Readiness in any situation

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 GROOMING

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

• Good grooming is all about how you look and present yourself. A clean,
neat appearance inspires confidence.
• The first impression :
Visual – how you look 55%
Vocal – how you sound 38%
Verbal – what you say 7%
The first impression is made on non-verbal.
The first impression is made on perceptions of behaviour and appearance.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 GUIDELINES FOR MAKING A
POSITIVE FIRST IMPRESSIONS
• Guidelines for making a positive first impressions, are :
1. Dress well for the occasion
2. Greet and introduce
3. Introduce yourself effectively
4. Offer a firm handshake
5. Call by name
6. Listen attentively
7. Understand the other person’s points of view
8. Use effective speaking style
9. Use humour

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 APPEARANCE
• Appearance clothes and
manners do not make the
man; but, when he is made,
they greatly improve his
appearance.
• Whether this is real or
imaginary, the most
important fact is that your
appearance influences the
opinions of everyone around
you.
• Your Professionalism,
intelligence and the trust
people form in you is mainly
due to your appearance.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 PERSONAL GROOMING HABITS
• Grooming involves all the aspects of your body:
1. Overall Cleanliness Hair.
2. Nails.
3. Teeth.
4. Uniform/ attire.
5. Make-up.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 PERSONAL GROOMING HABITS

• Hair. It is your crowning

glory.

• Keep it at a length
and style at which you
can maintain it.

• Wash your hair at least

once a 2 days.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 HAIR STYLES - MALES
• Not fall over the ears, eyebrows
or even touch the back of the
collar.

• Will always present a neat

appearance.

• Facial hair should be neat.

• Trimmed moustache, sideburns

beards are not recommended.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 HAIRSTYLES - FEMALES
• Tie your hair in a neat hairstyle with
hair pulled back from face.

• Hair if longer than jaw line should

be tied into a bun.

• Should be well groomed with a

neat appearance at all times.

• Hair holding devices should be

plain and of natural colours.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 NAILS
• Clip nails short, along their
shape.

• A healthy body ensures

healthy nails.

• Brittle or discolored nails show

up deficiencies or disease
conditions.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 TEETH

• Brush teeth twice a day

and rinse well after every
meal.

• Remember to rinse your

mouth after every meal.

• For those who smoke, it is

important you rinse your
mouth after every smoke
and use a mouth freshener.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 UNIFORM

 Your uniform talks a lot about your organization.

 First impressions are made within the first 5 minutes of meeting someone.
 A neat clean and well ironed uniform is acceptable and appreciated
by one and all at all times.
Rullyana P Mamengko, S. Pd, M. M (Kons Par)
 UNIFORM
• Your Id-Tags are also an important
part of your uniform.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

• Makeup should be natural looking.
MAKE-UP : WOMEN
• Nail polish and lip color should not be too
trendy or bright.

• Mild fragrance.

• Women: stay away from extremely dark,

bright reds and fluorescent colors.

• Hair color should not be more than one or

two shades darker or lighter than your
natural hair color.

• Unnatural colors (burgundy, green, etc.)

must be avoided.
Rullyana P Mamengko, S. Pd, M. M (Kons Par)
 ACCESSORIES : WOMEN
• Jewelry, when tastefully worn, is always
an asset to your outfit.

• A beautiful pin or a favorite bracelet can

add to your outfit and can help you feel
comfortable.

• Only earring studs of a conservative

shape and style in silver, gold, pearl or
semi precious stone may be worn.

• Dangling earrings or loop style earrings

may not be worn.

• Do not wear multiple earrings.

• Leave the nose rings, eyebrow rings, lip

rings and other piercing at home.
Rullyana P Mamengko, S. Pd, M. M (Kons Par)
 ACCESSORIES : MALES
• Men should limit accessories/ jewelry to 3
pieces.
• Accessories include watch, ring,
handkerchief.
• A dress watch should be worn, avoid
athletic styles.
• The wristwatch worn should be of a
conservative design with a plain and a
simple face and fitted band.
• Avoid bracelets, necklaces, and visible
piercing.
• The spectacles must be simple in design
and not ornate. The frame should fit the
face of the wearer and should be
neither oversized nor undersized. Bright
colors are not permitted.
Rullyana P Mamengko, S. Pd, M. M (Kons Par)
 SHOES : MALES
• Lace up conservative shoes are the
most appropriate.
• Choose black, brown or burgundy
shoes. Shoe color should match your
trousers or be of a darker color.
• Shoes should be in good condition and
polished.
• Socks should match the color of your
suit and cover your calves. (Should be
washed daily).
• Belts should be in good condition and
match the color of your shoes.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 SHOES : FEMALES
• Shoes should be pumps or sling backs,
do not wear shoes with open toes, open
heel, or ankle straps.

• Shoes should be of good quality leather.

• Shoe color should be darker than your

trouser.

• Heels should be 1-2 inches; higher heels

should be saved for after hours.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)

 LET’S REMEMBER
• A neat and clean uniform/ clothes
at all times.
• Hair neatly tied up or cut.
• No bad breath.
• Clean and washed socks with
polished shoes.
• Well manicured hands .
• Usage of a mild deodorant.

Rullyana P Mamengko, S. Pd, M. M (Kons Par)