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Communication Skills: Muhammad Nazim

Communication is the process of sharing information between people through speaking, listening, and understanding. It allows people to exchange ideas, feelings, thoughts, and needs. Effective communication is important as it connects people in society, modifies behavior, and brings change. It also plays an important role in many aspects of life like obtaining employment, job performance, and decision making. The communication process involves an idea being encoded by the sender and transmitted through a channel to the receiver who decodes and provides feedback. Noise can hinder effective communication.

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Waqar Khalid
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78 views15 pages

Communication Skills: Muhammad Nazim

Communication is the process of sharing information between people through speaking, listening, and understanding. It allows people to exchange ideas, feelings, thoughts, and needs. Effective communication is important as it connects people in society, modifies behavior, and brings change. It also plays an important role in many aspects of life like obtaining employment, job performance, and decision making. The communication process involves an idea being encoded by the sender and transmitted through a channel to the receiver who decodes and provides feedback. Noise can hinder effective communication.

Uploaded by

Waqar Khalid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPS, PDF, TXT or read online on Scribd
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COMMUNICATION

SKILLS

LECTURE 1
Muhammad Nazim
WHAT IS
COMMUNICATION?
• Sharing information – ideas, feelings,
thoughts, needs, etc. etc.
• Sharing takes place from one person
to another in a way that it is
understandable.
• It involves systematic and continuous
process of speaking, listening and
understanding.
2
WHAT IS
COMMUNICATION?
• Communication is a process
which involves sharing of
information between people
through a continuous activity of
speaking, listening, and
understanding.
3
WHY IS COMMUNICATION
IMPORTANT?
• Talking is a basic instinct, but
communication is a learned activity.
• Improving upon the ability to talk is to
speak well and communicate
effectively.
• Communication connects people
together in the society. Modifies
behavior & brings change.
4
WHY IS COMMUNICATION
IMPORTANT?
• Communication plays an important role in
almost all aspects of life.
• People have to communicate with each other
to exchange information, make decisions,
talk about new ideas , plans, proposals etc.
• Helps obtaining employment & successful
job performance.

5
WHY IS COMMUNICATION
IMPORTANT?
• Working Hrs. spent in communication:
• 69% on speaking and listening.
• 17% on reading.
• 14% on writing.
• We live in a communication revolution - in
an age of increasing talk. Therefore, need
to learn to talk well & talk wise.
6
THE COMMUNICATION
PROCESS
Thought
Sender
Encoding
Channel
NOISE Feedback

Reception
Receiver Decoding
Understanding
7
THE COMMUNICATION
PROCESS
• Problems occur in organizations due
to failure in Communication Process.
• Coaching, coordinating, counseling,
evaluating and supervising requires
understanding Communication
Process.
• Stages involved are: Idea, Encoding,
The Channel, Decoding, Feedback. 8
THE COMMUNICATION
PROCESS
1. Idea
– Information exists in the mind
of the sender (source).
2. Encoding
– Source initiates a message by
encoding the idea. (e.g. speak,
write, gesture, expressions). 9
THE COMMUNICATION
PROCESS (Contd.)
3. The Channel
– Medium that links the sender with the
receiver.
– Oral or a written medium.
– Dependent on effectivity.
– Immediate transmission, feedback,
permanent record, degree of negotiation,
destination, and nature of the content.
– Communication by more than one
channel. 10
THE COMMUNICATION
PROCESS (Contd.)
4. Decoding
– Act of understanding messages.
– Conversion of sound waves into
ideas.
– Processes of decoding:
• ContentLanguage
• ContextParalanguage
11
THE COMMUNICATION
PROCESS (Contd.)
• Content
– Spoken and written words.
– Words have different meanings.
• Context
– The way the message is delivered.
– Causes message to be misunderstood.
– We believe what we see than what we
hear.
12
THE COMMUNICATION
PROCESS (Contd.)
5. Feedback: Provides two-way
communication through:
i. Evaluation
ii. Interpretation
iii. Support
iv. Probing
v. Understanding
13
THE COMMUNICATION
PROCESS (Contd.)
• Noise
–Can hinder the development of
thought.
–Encoding may be faulty.
–Transmission may be interrupted.
–Inaccurate reception.

14
SUMMARY

15

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