Chatterjee Cleaning Arts Services Pvt. Ltd.

| Employee Handbook | 1 |
 Table of Contents

1. Introduction.

2. Company Profile.

3. Company Vision.

4. Our Mission.

5. Employment:
 Employment Applications. 
 Appointment. 
 Joining Formalities. 
 Probationary Period. 
 Work Schedule. 
 Work Behavior. 
 Performance Expectations. 
 Performance Appraisal. 
 Increment. 
 Income Tax. 
 Job Descriptions. 
 Roles & Responsibilities. 
 Promotions. 
  Transfers. 
  Retirement. 
 Dual Employment. 

6. Compensation:
 Pay. 
 Pay Periods. 
 Pay Mode. 

7. Leaves:
  Holidays. 
 Leaves. 

8. Benefits:
 Provident Fund. 
 Gratuity. 
 Employee State Insurance. 
 Medical Insurance (ESIC covered exempted). 
 Bonus. 
 Official Transport. 
 Training and Development. 
 Business Travel. 
 Loan Policy. 
Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 2 |
9. Work Place Basics:
 Clean Work Place. 
 Grooming Standard. 
 Confidentiality. 
 Patents and Copyrights. 
 Misconduct. 
 Disciplinary Actions. 
 Commitment to Team. 
 Personal Belongings. 
 Smoking Policy. 
 Telephone Use. 
  Internet Use. 
 Cost Consciousness. 

10. Communication:
 Bulletin / Notice Board. 

11. Employee Welfare:
 Grievance Procedure. 
 Process Improvement. 
 Employee Suggestion Program. 
 Employee’ Day & Awards. 
 Office Picnic. 
 Recreational Activities. 
 Wedding Gift. 

12. Closing.

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 3 |

I. Introduction

This handbook is designed to acquaint you with Chatterjee Cleaning Arts Services Pvt. Ltd. ,
and provide you with information about working conditions, employee benefits, and
some of the policies affecting your employment. You should read, understand and comply with all
provisions of the handbook. It describes many of your responsibilities as an employee and outlines the
programs developed by to benefit employees. One of our objectives is to provide a work
environment that is conducive to both personal and professional growth.

No employee handbook can anticipate every circumstance or question about policy. As

continues to grow, the need may arise and the Company reserves the right to revise, supplement or
rescind any policies or portion of the handbook from time to time as it deems appropriate in its sole and
absolute discretion. Employees will be notified of such changes to the handbook as they occur.

2. Company profile:

Started in the year 1992 by Mr. Debtosh Chatterjee as a small business venture
Chatterjee Cleaning Arts Services Pvt. Ltd. was then only ‘Cleaning Arts’. From a
single room Cleaning Arts started its journey as a service provider group for small
businesses and household sectors.
Over the years gradually it spread its wings to provide other related & auxiliary
services of housekeeping, such as pest control, marble polishing, carpet
shampooing etc. Within a short span it established itself as one of the premier
organizations of its kind in not only East India but also in other parts of India like
Mumbai, Pune, Bengaluru, Lucknow, Kanpur, Chennai, Bhubaneswar, Indore,
Punjab, North East, Himachal Pradesh, MP, Jharkhand, Odisha and Delhi. Needless to mention it became
the meeting point of socio – economical growth (by providing continuous employment) and
professionalism. Had by then made a strong foray into the corporate clients and
established business houses. As trust of the clients grew day by day over the years, the company saw
developments and action at locations far beyond its home grown territories. Now
provides Facility Management services with more than 7 branches and operations in more than 400
locations, more than 6000 manpower. looks forward to reaching out to vast sections of
the esteemed clientele who deserve the best deals, the mass of unemployed youth who look for the
option of a decent living and to the multitude of people in general who have a right to a better air to
breathe in, a better ground to step on and all around a hassle free better environment to live in.

3. Company Vision:
To make a professionally- managed, dynamic, vibrant, value based Organization with
exceptionally skilled, highly motivated human resources committed to total Customer satisfaction and
face present & future Challenges.

4. Our Mission
To ensure that the customer is king by his legitimate rights through:
Transparency
Fast & Interactive service.
Speedier & Efficient system
Value added services

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 4 |

Having the best team to keep our marketing promises for services towards:
House Keeping
Facility Management
Payroll Management
Carpet/ Chair shampoo
Marble Polishing
Window blinds cleaning

Ensuring complete trust and transparency in dealing with

Customer
Stakeholders
Associates
Bankers
Channel partners
Institutions & Government bodies

Endeavoring to establish benchmarks in the industry

5. Employment:
Employment Applications:
relies upon the accuracy of the information contained in the employment application, as
well as accuracy of the other data presented through the hiring process and employment. Any
misinterpretations, falsifications or material omissions in any of this information or data may result in the
exclusion of the individual from further considerations for employment or, if the person has been hired,
termination of employment.

Appointment:
Your appointment is based on your performance in the recruitment process of our Company. Your
appointment is subject to the terms and conditions mentioned in the Appointment Letter given to you.
You need to give your acceptance by signing and returning the duplicate copy of the Appointment Letter
to the HR department. Your Appointment Letter implies that you agree to the terms and conditions
mentioned in the Appointment Letter.

Joining Formalities:
At the time of joining, you are requested to bring the following original certificates along with two sets of
copies.
a) Educational Certificates.
b) Relieving letter (incase you are already employed).
c) Latest Pay Slip/Form 16 (if already employed).
d) Residence Proof.
e) ID Proof (Voter card/ Passport/ Driving License etc.).
f) 2 copies of passport size photographs.
A Salary Account will be opened with Company’s Banker for Salary Credit.

Probationary Period:
The probationary period serves as an extension of the selection process and gives both you and your
supervisor time to see if the job is right for period of 6 months (3 months for Marketing & Customer
Relation) from the date of joining and may be confirmed as a permanent employee upon successful
completion of your probation. Your performance during this period will be appraised based on certain

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 5 |

standards set by the company which will be discussed with you at the time of joining. In addition to your
performance during the Probationary Period, your confirmation as a permanent employee is subject to
your submitting the requisite documents as required by the Company, mentioned above in the section of
“Joining Formalities”.
If you demonstrate satisfactory work progress during the Probationary Period and the decision is made to
continue your employment at the end of the probationary period, you will receive a permanent
appointment in this regard. If work progress is not satisfactory, an employee can be terminated with an
opportunity for appeal at the management’s discretion.

Work Schedule:
Office operative time*: Monday- Friday: 9.30 a.m.- 6.30 p.m. (Branches). 10 a.m.- 7 p.m.
(Corporate). Saturday: 9.30 a.m.- 2.30 p.m.(Branches). 10 a.m.- 3 p.m. (Corporate)
Sunday: Holiday.
*For Front Office employees at branches and Housekeeping Staff at Corporate, it would be as per their
work requirement set by HOD.

Employee working time: An employee is expected to work minimum 44 hours and maximum 48 hours in
a week.
The standard work schedule is 6 days per week. Minimum 8 hours from Monday to Friday and minimum
4 hours on Saturday.
The above mentioned Standard Timing and Holiday (Sunday) may be altered or changed upon due
approval of Management.
Note for Corporate: In an emergency situation, if anybody intends to work beyond the working hours
mentioned, he/ she need to get an approval from the MD & share that to the Office Admin. Person. If
the office key is handed over to any employee on such situation, he/ she will be handed over a
checklist containing details of office closing.

Work Behavior:
It is essential that all employees accept personal responsibility for maintaining high standards of conduct
and job performance, including observance of the Company rules and policies. Violations of these
standards will result in disciplinary action. Disciplinary action is considered a dimension of performance
evaluation. It is a corrective process to help employees overcome work-related shortcomings, strengthen
work performance and achieve success.

Performance Expectations:
At the time of joining you’ll be given a copy of your job description along with a set of expectations that
the company is looking in you. These set of expectations will be made in consultation with you.

Performance Appraisal:
The company has a comprehensive, fair and developmentally focused appraisal process, which is
designed to encourage professional behavior and support the philosophy and business strategy of the
company. The Appraisal period is January to December. The appraisal is based upon business and
professional goals which provide a meaningful tool to evaluate the employee's performance and
development and for ensuring that adequate resources are provided to ensure that he/she meets the
goals.

Key objectives of Appraisal includes -

a) To provide the employees clear and timely feedback on the company's views on their performance.
b) To identify the employee's areas of strength and weakness.

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 6 |

c) To recognize the employees who are sincere, diligent and who take initiative. Promotions and rewards are given
to the deserving employees.
d) To strengthen the company's culture and values.
The non-performers who do not meet their targets would be counseled and provided support to
achieve their targets. In the eventuality of their continued inability to meet the expectations, they may
be separated out from the company.

Increment:
The annual increment process commences on the completion of the annual appraisal Process (January-
December) of the confirmed employee. Analysis of performance levels of the employees as indicated by
the annual appraisal process is then factored into the annual increment plan. The increment is effective
from 1st of April; however the assessment and implementation process may take some time.

Income Tax:
Income from salary and perquisite are taxed under relevant provisions of Income Tax Act. Employee is
th
required to declare by the 15 of March every year along with proof of investment, his savings under
various schemes in order for the company to deduct Income Tax.

Job Description:
At the time of joining the employee will be given with a set of Job Description, that he needs to perform
at the Job. In addition to it, according the employee position in the Organization and the requirements of
the company, the employee may be a given a new set of Job Description discussed mutually by the
employee and his immediate Reporting Senior.

Roles & Responsibilities:

The Roles and Responsibilities of the employee will be specified by the immediate superior of the
employee at the time of Joining. Apart from the Roles mentioned initially, the Company may assign new
Roles and Responsibilities to the employee as and when required.

Promotions:
Based on your Performance Appraisals, accordingly you might be promoted to a senior position as
decided by the Company.

Transfers:
You are also liable to be transferred to any of the branch Offices that the Company had. Transfers may
involve a promotion, reassignment, demotion or lateral move. Your leave credits and all the other
benefits go with you.
When an employee is transferred to another city, he/she will be entitled to get the following facilities:-
a) Taxi fare for local transportation to the railway station / airport in the city of departure.
b) Air fare / Train fare (same mode and class as applicable for business travel), for self and family from the city
of departure to the city of arrival.
c) Taxi fare from the station to the residence in the city of arrival.
d) Reimbursement of expenses incurred towards packing (keep if applicable), transportation by road /rail by
the shortest route and unpacking of personal effects upon submission of original bills and at the most
reasonable estimate.
e) In case of extreme hardship the management at its discretion may provide accommodation.

Retirement:
Same as otherwise provided in the Appointment letter/ Contract of Employment, employee will retire
from the services of the Company on attaining the age of 58 years.

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 7 |

Extension of service after attaining the age of superannuation / retirement may be provided depending
upon the performance of the employee and on sole discretion of Management.

6. Compensation:
Pay:
Your pay will be according to the pay structure specified in your Appointment letter. You’ll be paid a Net
Salary after making the necessary deductions. The Company is required by law to deduct the following
from your pay:
 Income Tax at the Prevailing Rate. 
 Professional Tax. (Wherever applicable) 
 Provident Fund. 
 Absences from Work not covered by authorized leave credits. 

Pay Period:
You’ll receive your salary on Monthly Basis in your Bank Account.

Pay Mode:
Your pay mode will be direct deposit to your Salary Account with Company decided Bank. You will receive
a Salary Slip indicating the net amount deposited into your Account after any additions, subtractions and
deductions in your salary.

7. Leaves:
Holidays:
National/Festival Holidays
This is guided by the norms and Statutes applicable for the company / branch /unit and its location. The
holiday list is to be published in the first week of every calendar year.

Leave (Not applicable for employees contracted out):

All employees are entitled to the following pro rata leave per year -
Earned Leave (EL) : 14 days
Casual Leave (CL) : 10 days
E.S.I. / Sick Leave : as per ESI rules and / or 14 days (Half Pay) as per rules
Grant of leave to the employees shall be regulated according to the exigencies of work of the Company
and management's decision in this regard will be final.

Earned Leave (EL)

Permanent employees are eligible for 14 (fourteen) days of Earned Leave for every completed year of
service and the same may be accumulated up to a maximum period of 30 (thirty) days. Un-availed leave
beyond this limit shall automatically lapse.
Earned Leave will accrue on 1st January of every Calendar year relating to the previous year's service. In
case an employee joins on or after 1st January of any particular year, proportionate leave shall be credited to
his/her account on the following 1st January.
An employee intending to proceed on Earned leave shall make an application to the head of his/her
department, at least 15 (fifteen) days prior to the date of intended commencement of such leave.
EL may be availed by an employee in maximum three installments in a financial year and for not less than
three days at a time.
Earned leave shall not be combined with Weekly Offdays/ Holidays. Any intervening holidays/ weekly
offdays will be counted as a part of the leave. It may be combined with Sick leave (in case of sickness).
Payments to an employee during the sanctioned leave period are made at his/her current salary rate.

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 8 |

 When an employee separates from Company, by whatever reason, his/ her un- availed Earned leave up to
current year should be encashed at the time of Full & Final Settlement. In case of separation due to death, the
said amount should be paid to his/ her nominee/ legal heir.

Note: The said encashment of un-availed leave shall not be paid to separated employees charged with Moral
turpitude or found committed with other unlawful activities or charged with criminal offence against Company etc.

Casual Leave (CL)

a) Employees including new entrants on probation or otherwise are entitled to 10 (ten) days of Casual leave in
each year. Probationers/trainees will be eligible for CL on a pro-rata basis from their respective date of
joining the Company's services or training programme, as the case may be and after completion of
probation period. This leave is non -accumulative.
b) CL shall not be admissible for more than 2 (two) continuous days. However more than 3 CL’s in a month is
not permissible.
c) Employee must submit his/her application for CL in advance to the Departmental head. In case of
emergency, he/she shall inform the Departmental Head in writing about the reasons and probable duration
of his/her absence, as soon as practicable.
d) Any intervening holidays/ weekly offdays will be counted as a part of the leave and leaves shall be
calculated including intervening holidays/ weekly off days. Ex.- If an employee applies for CL on Saturday
and Monday, then Sunday won’t be treated as Weekly offday; it will be converted to EL as no. of days is
exceeding 2 at a stretch.
e) Casual leave may be availed of by an employee while on official tour. However, in such case, neither any
daily allowance nor any expenses incurred will become payable for the period of such leave.

E.S.I. Leave / Sick Leave (SL)

a) Permanent employees are entitled to 14 (fourteen) days of sick leave with half pay in a financial year. Sick
leave may be accumulated up to a maximum of 56 (fifty six) days. Un-availed sick leave in excess of 56 days
will automatically lapse.
b) Sick leave shall not be en-cashable under any circumstances.
c) Sick leave exceeding 01 (one) day must be supported by a proper medical certificate. However the
Company reserves the right to have an employee examined by any other medical practitioner of the choice
of the management at its own cost.
d) During the period of sick leave an employee shall not leave his/ her usual station except with the
permission of the management.
e) If an employee while on sanctioned leave falls sick and wishes to avail sick leave for the period of his
sickness he/she shall inform his departmental head of his illness as soon possible.

Maternity Leave
A lady employee who has worked for the company for not less than eighty (80) days in the months
preceding the date of her expected delivery, or any miscarriage will be entitled to a paid maternity leave
for 12 (twelve) weeks. Such applicable leave will be granted only if supported by proper medical
certificate certifying her pregnancy / delivery / related ailment/ miscarriage as the case may be.

8. Benefits:
Provident Fund
Employees shall be covered by the Provident Fund Scheme in accordance with the provision of the
Employee's Provident Funds and Miscellaneous Provision Act, 1952. The Company and the employees,
each make monthly contributions to the EPF account as per the rules. Employees must fill in and submit
to the management all requisitions in this regard.

Gratuity:

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 9 |

As per the Gratuity Act 1972, employee on completion of (5) five years of continuous service, is eligible
for Gratuity payment as per the existing rules. All concerned employees must fill and submit to the
management all requisitions required under the law in this regard.

Employee State Insurance (ESIC):

"Employee's State Insurance Act 1948" and as per current amendment provides for medical benefits and
other facilities as per the rules, to the employee whose gross monthly salary is Rs.21000/- or less.
Employee contributes 1.75% of their gross salary whereas Employer contributes 4.75% of the same
towards the contribution.

Benefits provided by E.S.I.C

a. Sickness Benefit
b. Disablement Benefit
c. Funeral Benefit
d. Medical Benefit
e. Maternity Benefit

Medical Insurance (ESIC exempted):

Employees are entitled for coverage under the group mediclaim policy under which the employee and
maximum three of his nominated dependants would be medically insured for hospitalization benefit.
Employee can include more than the stipulated numbers of dependants by paying the additional cost
from his/her own. For non-billable employee, it will be totally depend on actual billing amount .Under the
scheme, the insured amount per annum is Rs.100,000/- (Rupees One Lakh only) for the new joined
employee. Thereafter from next renewal it is Rs.300, 000/- (Rupees three Lakhs only) for department
HOD’s and Rs. 200, 000/- (Rupees Two Lakh only) for rest employees who comes under Mediclaim Policy.
Employee shall communicate with the designated person in a company for any query about medical
insurance. Employees willing to take mediclaim facility are asked to coordinate with the HR Head about
the entire procedure. In case the employee is availing facility on his/ her own end without informing the
concerned person, he/ she should not ask for support from the Company thereafter in case of dispute.

Bonus:
All Service Providers and Supervisors shall be entitled to Monthly Bonus at the rate of 8.33% of Basic &
Dearness Allowance. All employees of above grades shall be entitled to Monthly Bonus at the rate of 20%
of Basic & Dearness Allowance. The criteria of eligibility of Bonus in this service sector are the attendance
of the employee in that month.

Official Transport:
Senior Personnel of the grade of Whole Time Director are provided a car for their official use. Perks
related to the vehicle will be defined from time to time. For other executives, for official travel
reimbursement of actual is available.

Training and Development:

The company firmly believes that our people are our single greatest resource and is dedicated to
providing high quality training to employees through professional training programs at the best
Management Institutes both in the country and abroad. Training is given to all the employees - to bridge
the gap between an employee's performance and the company's expectations. The areas in which an
employee needs training are first identified and accordingly on-the-job and /or off-the-job training is
Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 10 |
provided depending upon the need. A number of external trainers / training institutes are utilized by the
Company to provide quality training to our employees in the following categories -
a) Coaching/mentoring and feedback skills
b) Technical skills and functional areas
c) Off-the-job methods for development of interpersonal skills
d) In our pursuit to maintain uniform performance standards, need-based training to all our relevant business
associates is carried out.
e) The Company has formulated a policy of giving away 50% of expenses pertaining to the Certification and
Training.

Business Travel:
SR. EXECUTIVE/
ASST.
PARTICULAR VP/AVP MANAGER EXECUTIVE/ LIC Jr. EXECUTIVE/
MANAGER
S SUPERVISOR
Mode of Traveling should be justified as per Business Requirements
Travel
Economy Class N/A N/A
Air (Justification of Air N/A N/A
Travel along with MD
Sir’s Approval)
ND rd RD
AC 2 Class (for night AC 3 Class AC 3 Class (for SLEEPER Class/ Non SLEEPER Class/ Non
journey)/ AC Chair Car (for night night journey) & AC Bus for night AC Bus for night
for day journey journey) & AC Chair Car/ journey & Non AC journey/ Non AC
Train
AC Chair Car Non AC Chair Chair Car/ Non AC Chair Car/ Non AC
for day Car for day Bus for day journey Bus for day journey
journey journey
Note: If lower cost conveyance available and is travel worthy that should be preferred first before
availing the conveyance fixed as per designation.
ACCOMODA
TION
a) Company GUEST GUEST HOUSE
arranged HOUSE GUEST HOUSE
HOTEL BUDGET MAX. BUDGET HOTEL BUDGET HOTEL NON AC, NON
Rs. 4000/- PER DAY FOR MAX. Rs. 1500/- PER MAX. Rs. 650/- DELUXE MAX. Rs.
METRO CITIES & Rs. DAY. CHANDIGARH, BUDGET PER DAY 500/- PER
3000/- FOR NON METRO PUNE & OTHER (EVERY DAY(EVERY
#CONSIDERATION FOR METRO CITIES RS. HOTEL ARRANGEMEN ARRANGEMENT/CLAI
AVAILING HIGHEST 1800/- PER DAY. MAX. Rs. T/CLAIM HAS M HAS TO BE
BUDGET (I.E. 4000 FOR #CONSIDERATION 1000/- PER TO BE JUSTIFIED AS PER
METRO & 3000 FOR FOR AVAILING DAY (EVERY JUSTIFIED AS BUSINESS
b) Own ARRANGEME
arrangement NON METRO HIGHEST BUDGET NT/CLAIM PER BUSINESS EXIGENCIES)
LOCATIONS) WOULD BE (I.E. 1800 FOR HAS TO BE EXIGENCIES)
ACCEPTED ON SPECIAL METRO, PUNE &
CASES/ CHANDIGARH & 3000 JUSTIFIED AS
CIRCUMSTANCES FOR NON METRO PER
WHERE IT WILL BE LOCATIONS) WOULD BUSINESS
NECESSARY AFTER BE ACCEPTED ON EXIGENCIES)
PRIOR APPROVAL SPECIAL CASES/
FROM MD SIR AS THE CIRCUMSTANCES

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 11 |

 CASE MAY BE. IF IN WHERE IT WILL BE
CERTAIN CASES, PRIOR NECESSARY AFTER
APPROVAL IS NOT PRIOR APPROVAL
POSSIBLE THEN POST FROM HOD’S AS THE
APPROVAL SHOULD BE CASE MAY BE. IF IN
GIVEN WITH PROPER CERTAIN CASES,
JUSTIFICATION. PRIOR APPROVAL IS
NOT POSSIBLE THEN
POST APPROVAL
SHOULD BE GIVEN
WITH PROPER
JUSTIFICATION.
MISCELLANEOUS EXPENSES

*Daily
450 350
Allowance:
1000 300 250
(Local Taxi & Hired BUS/MINI BUS/MINI BUS/MINI
Car) BUS/MINI BUS/METRO BUS/METRO/S BUS/METRO/ SHARE
BUS/METRO/AUTO /AUTO (TAXI HARED AUTO - AUTO- All Non AC
Transport (Local
(TAXI IF REQD. ON IF REQD. ON All Non AC conveyance
& Outstation)
APPROVAL)-All Non APPROVAL)- Conveyance
AC Conveyance All Non AC
Conveyance

Note: Petrol Allowance Claim for own Vehicle User as per applicability within city only:
Bike - 40 km per lt.
4 wheeler – 10km per lt. in city. (Payable on prior approval only for the grade of Manager & above)

AVP & above

4 wheeler – 10km per lt. in city &14km per lt. in out of city (with AC)

*Note on Daily Allowance: One is eligibility of distance and another is timing.

In trains where all meals are applicable or included in the fare, there will be no DA. (like Rajdhani,
Duranta, Shatabdi etc.)
If breakfast is complimentary at Hotel then it is not to be claimed under DA (20%). Any issues with
the breakfast, DA will be granted on HOD’s/ MD’s approval.

1)Eligible distance: More than 100 km. from departing station/ bus stand to destination station/
bus stand required for claiming daily allowance.

2)Timing:
On the same day return of the journey-
The employee shall be eligible to claim 60% of the daily allowance.

For night stay journey-


 Departure (departure time = at departing station): 
1. If the Departure time is up to 9 a.m. for bus/ train and up to 10 a.m. for flight, then the
employee will be eligible to claim 100% daily allowance.
Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 12 |
 2. If the Departure time is after 9 a.m. and up to 1 p.m. for bus/ train and after 10 a.m. and up to
2 p.m. for flight, then the employee will be eligible to claim 80% of daily allowance.
3. If the Departure time after 1 p.m. and up to 6 p.m. for bus/ train and after 2 p.m. and up to 7
p.m. for flight, then the employee will be eligible to claim 50% of daily allowance.
4. If the Departure time after 6 p.m. and up to 9.30 p.m. for bus/ train and after 7 p.m. up to
10.30 p.m. for flight, then the employee will be eligible to claim 40% of daily allowance.
5. 10% of daily allowance after 9.30 p.m. for bus/ train. (HOD’s excluded)


 Return (return time= at arrival station): 
1. If the return time is up to 7 a.m., then no daily allowance.
2. If the return time after 7 a.m. up to 11 a.m. then the employee will be eligible to claim 20%
of daily allowance.
3. If the return time after 11 a.m. and up to 6 p.m. for, then the employee will be eligible to
claim 50% of daily allowance.
4. If the return time after 6 p.m. and up to 9.30 p.m., then the employee will be eligible to
claim 60% of daily allowance.
5. If return time is after 9.30 p.m., then the employee can claim 100% of the DA.

Loan Policy (If applicable- Applicable only for employees completed one year in the Company)
Employee Loan Policy should be as per Management’s Sole Discretion depending upon different
situations.

9. Work Place Basics:

Clean Work Place:
It is the duty of every employee to maintain a clean and tidy work place in and around his/ her desk and
also in the remaining places of the Office.

Grooming Standard:
Employees are expected to present a professional appearance at all times. This is especially important
when an employee is on official tour or is likely to come in contact with clients / customers. For this
reason, appropriate clothing, good grooming and neatness are necessary at all times. In general, clothes
should be clean, neatly pressed and footwear/shoes well maintained and polished. Employees are
expected to dress soberly and conventionally, however on Saturdays, the employees can come in decent
casual clothing. The head of the department can advise an employee regarding his/her dressing if that is
found to be detrimental to company's image and discipline.

Confidentiality:
During the course of his/her employment the employee may be disclosed with certain Technical and
Business information of the Company as well as that of the Client such as methods, processes, pricing
data, financial data, customer list etc. The employee needs to maintain confidentiality of the information
he has with him. In addition to it the Employee has to Sign a Non-Disclosure Agreement at the time of
Joining.

Patents and Copyrights:

The Company has the exclusive rights over the entire job done by the employee at the Company.

Misconduct:

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 13 |

The employees are expected to maintain a cordial relationship with their Co-Employees, Superiors and
Sub – Ordinates. The Company has a Zero Tolerance approach towards Cases of Sexual Harassment. The
Company will make sure that employees who bring the charges do not face any sort of retaliation, the
company also assures the employees of their confidentiality.

Disciplinary Actions:
The Company will take disciplinary actions against those who are found guilty or who are leveled with
charges of improper misconduct.

Commitment to Team:
Employees are expected to be punctual in office /meetings and report submission. They are expected to
plan their daily work and finish as per plan and keep up to their commitments. The company encourages
team work and in this respect emphasis is placed on celebrating success with the team as well as having a
team approach to see whether there is a faster /better method of doing things. Every failure should be
taken as an opportunity for improvement.

Personal Belongings:
Employees have to be utmost careful with their personal belongings, while working in the office. It is
advised that the employees should not bring any expensive item to the office for their own benefit.

Smoking Policy:
The Company is dedicated in maintaining a drug-free work environment. The entire Office is a No
Smoking area. Employees are requested to keep a note of the Smoking Policy of the Company. Smoking
shall be limited only to the designated smoking zone. Violators will have to face the disciplinary actions
suggested by the Company.

Telephone Use:
Employees especially in customer service, telephone operators and also other employees are expected to
reduce response time to customers and prioritize the calls amongst external customers, internal
customers and personal calls. All employees are expected to promptly respond to the telephone within
three rings and be brief and soft in telephone conversations.

Internet Use:
The Company’s internal network is connected to the Internet. Every employee with computer access to
the internal network has access to the Internet, including use of E-mail and the World Wide Web. While
the Internet is a great resource for our organization, it is the responsibility of each employee to use this
resource responsibly and respectfully. It is assumed that the predominant use of these resources will be
for work use, and that any personal use of E-mail or the World Wide Web will be limited. In addition to
that using of different Social Network Sites (Facebook, Youtube etc) will be totally restricted. If an
employee is found spending excessive time on these, appropriate action will be taken against him/ her. E-
mail sent from the Company Mail ID should be treated the same as any other communication that is sent.
All communications represent the Company as a whole, and as such, should be written in a professional
and appropriate manner. This also applies to any material that is published on the Company Website.

Cost Consciousness:
Employees must switch off lights when they leave their work place and their computers when they are
out of the work place. They are expected to keep control on use of stationary and reuse computer
stationary and envelopes. In case traveling outstation on business travel, they are expected to keep other
departments informed in advance for coordination.

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 14 |

10. Communication:

Bulletin Board:
The Company will keep a Bulletin/ Notice Board at a prominent location in the office for all its internal
communications. Employees are requested to update themselves on the changes in the Bulletin Board.

11. Employee Welfare:

Grievance Procedure:
A positive relationship between employees and their seniors is based on mutual trust, respect and open
communication. If an employee has a problem or grievance concerning the employment, the employee
should first discuss the issue or concern with his immediate senior. In most cases, these discussions can
clear up any misunderstanding or conflict. If the employee is not successful in resolving the concerns
about his employment, work related grievances or any other unresolved issue; the employee can
approach the HR Department to address work related problems or complaints fairly and without fear of
reprisal.

Process Improvement:
The Company also has a Process Improvement program where the employees are supposed to fill up
Feedback Forms twice in a year. Employees can also suggest any improvements, if any in the Feedback
form.

Employee Suggestion Program:

In addition to the Process Improvement Program the Company also has an employee suggestion
program, where an employee can suggest anything which might be useful to the company in any aspect.
Approach can be made to HR Department.

Note: For Grievance, Process Improvement & Employee Suggestion Program, an employee has to mail at
[email protected].

Employee’ Day and Awards:

th
Each year on 17 September, Employees’ Day is celebrated where awards are given to employees for
their outstanding performance. Categories to which awards are set- Housekeeping Staffs, Attenders,
Supervisors, Office Assistants and Executives.
There is another award which is ‘Long Time Service Award’ and it is given as recognition to an employee
for his overall performance and continued contributions to the company. This will be given to the
employee on completion of 10yrs and 20 yrs of continuous service to the company. This award will be a
certificate along with a memento. This will be awarded to the employee on an occasion like ‘Employees
Day’, ‘Picnic’, ‘Company 25 year completion ceremony’.

Office Picnic:
Each year on winter Office Picnic is arranged at Corporate Office and Branches where Employees are
encouraged to bring their Family Members and have Fun.

Recreational Activities:
Different kind of recreational activities are held at Branches and Corporate office to promote Healthy &
Pleasant Work Environment.

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 15 |

Wedding Gift:
A wedding gift will be provided to its employees on their wedding.
The Company Head will also give a congratulatory letter along with the gift. This is given as a goodwill
gesture from the organization to commemorate one of the most celebrated moments in the employee's
life.
To be eligible for the gift, the employee needs to complete one year in this Company and a copy of the
marriage card/registration certificate should be forwarded to the company head or his authorized
representative within 30 days of the marriage.

12. Closing:

Your work with has a full potential for enriching your Professional Life which in turn will be
beneficial for the Company in achieving its Goals. Keep in mind that through your employment, you are a
vital resource of .
Hopefully, this handbook has helped you understand what is expected of you, your avenues to find out
more information as well as outlining some of the advantages and benefits of employment with
Chatterjee Cleaning Arts Services Pvt. Ltd.

Thank You.

Chatterjee Cleaning Arts Services Pvt. Ltd. | Employee Handbook | 16 |