Bahasa Inggris

Communication Skill

Group 7 :

45. I Made Sucitra. (119112475)

46. I Made Arta Kurniawan. (119112476)

47. Anak Agung Bimantara Putra. (119112477)

48. Putu Bagus Susmiartha Eriawan. (119112478)

49. Kadek Bagus Surya Kusuma Putra. (119112479)

50. I Putu Yogi Aryana. (119112480)

51. Kadek Dea Yumiko. (119112481)

52. I Gede Ega Wintara. (119112482)

Manajemen C

Universitas Pendidikan Nasional

Denpasar

2019/2020
 Daftar Isi

Communication Skills 1

The Importance of Good Communication Skills 1

Communication Skills are Needed in Almost All Aspects of Life 2

Communication is a Two-way Process 3

Developing Communication Skills 4

Communication Skills on Skills You Need 4

Listening 5

Using Communication Skills 6

Other Communication Skills 6

Daftar Pustaka 7
Communication Skills.

Communication is simply the act of transferring information from one place,

person or group to another.

Every communication involves (at least) one sender, a message and a recipient.
This may sound simple, but communication is actually a very complex subject.
The transmission of the message from sender to recipient can be affected by a
huge range of things. These include our emotions, the cultural situation, the medium used
to communicate, and even our location. The complexity is why good communication
skills are considered so desirable by employers around the world: accurate, effective and
unambiguous communication is actually extremely hard.
Being able to communicate effectively is perhaps the most important of all life
skills. It is what enables us to pass information to other people, and to understand what is
said to us. You only have to watch a baby listening intently to its mother and trying to
repeat the sounds that she makes to understand how fundamental is the urge to
communicate.
Communication, at its simplest, is the act of transferring information from one
place to another. It may be vocally (using voice), written (using printed or digital media
such as books, magazines, websites or emails), visually (using logos, maps, charts or
graphs) or non-verbally (using body language, gestures and the tone and pitch of voice).
In practice, it is often a combination of several of these.

Communication skills may take a lifetime to master if indeed anyone can ever
claim to have mastered them. There are, however, many things that you can do fairly
easily to improve your communication skills and ensure that you are able to transmit and
receive information effectively.

The Importance of Good Communication Skills.

Developing your communication skills can help all aspects of your life, from
your professional life to social gatherings and everything in between.

The ability to communicate information accurately, clearly and as intended, is a

vital life skill and something that should not be overlooked. It’s never too late to work on
your communication skills and by doing so, you may well find that you improve your
quality of life.
Communication Skills are Needed in Almost All Aspects of Life:

1. Professionally, if you are applying for jobs or looking for a promotion

with your current employer, you will almost certainly need to
demonstrate good communication skills.

Communication skills are needed to speak appropriately with a wide variety of people
whilst maintaining good eye contact, demonstrate a varied vocabulary and tailor your
language to your audience, listen effectively, present your ideas appropriately, write
clearly and concisely, and work well in a group. Many of these are essential skills that
most employers seek.

2. As your career progresses, the importance of communication skills

increases; the ability to speak, listen, question and write with clarity and
conciseness are essential for most managers and leaders.

It is almost a cliché that personal relationships need communication. Failure to talk

has been blamed for the breakdown of any number of partnerships and relationships but
the ability to listen is also an important element. Communication is also vital in wider
family relationships, whether you want to discuss arrangements for holidays, or ensure
that your teenage children are well and happy.

3. Communication skills can also ensure that you are able to manage
interactions with businesses and organisations.

Over the course of your lifetime, you are likely to have to interact with a wide range
of organisations and institutions, including shops, businesses, government offices, and
schools. Good communication skills can ease these interactions, and ensure that you are
able to get your point across calmly and clearly, and also take on board the responses.
Communication is a Two-way Process.

Communication is not the same as broadcasting, or simply sending out

information.

It is a two-way process. In other words, it involves both the sending and receiving
of information.

It therefore requires both speaking and listening, but also and perhaps more
crucially developing a shared understanding of the information being transmitted and
received.

1. If you are the ‘sender’ of information, this means communicating it clearly to start
with (whether in writing or face-to-face), then asking questions to check your
listeners’ understanding. You must also then listen to their replies, and if necessary,
clarify further.
2. If you are the recipient, it means listening carefully to the information, then checking
that you have understood by reflecting back, or asking questions to ensure that you
both have the same understanding of the situation.

It is, therefore an active process. There is nothing passive about communication,

in either direction.

Developing Communication Skills

Good communication skills can improve the way that you operate through
life, smoothing your way in your relationships with others.

Poor communication skills, on the other hand, can sour relationships from
business to personal, and make your life significantly harder.

Some people seem to understand how to communicate without even trying. They
are able to tailor their language, tone and message to their audience, and get their point
across quickly and succinctly, in a way that is heard. They are also able to pick up the
messages sent to them rapidly, understanding both what is said, and what has not been
said.

This may seem effortless, but the chances are that they have spent plenty of time
honing their skills.

Communication Skills on Skills You Need

You’ll find sections on:

1. Interpersonal Communication Skills.

Interpersonal communication is the process by which people exchange
information, feelings, and meaning through verbal and non-verbal messages: it is face-to-
face communication.
Interpersonal communication is not just about what is actually said - the language
used - but how it is said and the non-verbal messages sent through tone of voice, facial
expressions, gestures and body language.

2. Verbal Communication.

Verbal communication is all about what we say, which is an important way of

getting our message across.

The words that we choose can make a big difference to whether other people
understand us. Consider for example, communicating with a young child, or with
someone who does not speak our own language very well. Under those circumstances,
you need to use simple language, short sentences, and check understanding regularly. It
is quite different from a conversation with an old friend whom you have known for years,
and with whom you may not even need to finish your sentences. Equally, a conversation
with a friend is very different from a business discussion, and the words that you choose
might be considerably more technical when talking to a colleague.
3. Non-verbal Communication.

Non-verbal communication is the ability to express ideas and concepts through

gestures, facial expression, body language, tone of voice, and even our appearance. These
can serve to either reinforce or undermine the message of our spoken words, so are worth
considering carefully

Listening.
Listening is also a vital interpersonal communication skill.

As we said above, communication is a two-way process. Listening is an essential

part of receiving information. When we communicate, we spend 45% of our time
listening. Most people take listening for granted, but it is not the same as hearing and
should be thought of as a skill.

Using Communication Skills.

Interpersonal communication skills are important in a wide range of

circumstances and environments: probably, in fact, anywhere where we may meet and
interact with other people.

Good communication skills can also help you to provide feedback effectively, and
in a way that will not cause offence: a vital skill throughout life.

Good interpersonal communication skills enable us to work more effectively in

groups and teams, which may be either formal or informal. Our pages on Groups and
Teams explain more about working in groups, and the skills required.

Other Communication Skills.

Communication skills encompass far more than simple verbal and non-verbal
communication, even in a wide range of circumstances. SkillsYouNeed also includes
pages on some more specific forms of communication skills, such as:
1. Presentation Skills.

Many of us only use presentation skills infrequently. However, there will probably be
times in your life when you need to present information to a group of people, either in a
formal or informal setting.

Presentations are far more than simply standing up in front of a screen and talking
your way through a set of slides. They also include the ability to get your point across in
meetings, both small and large, and even pitching your business idea to a potential
investor.

2. Writing Skills.

Communication skills are not limited to direct interaction with other people and the
spoken word.

The ability to write clearly and effectively is also key to communication.

This set of skills should not be limited to journalists or professional authors. Poor
written communication can be frustrating for the reader and potentially damaging for the
author – would you buy a product from a website peppered with spelling mistakes, or full
of incomplete or unclear sentences?

3. Personal Skills.

Personal Skills are the skills that we use to maintain a healthy body and mind. But
they can also enhance communication.

For example, Improving Your Self-Esteem and Building Your Confidence can help
you to feel more positive about yourself and your abilities - including your ability to
communicate. And feeling positive is the first step to acting more positively, and therefore
effectively.

By having a deeper understanding of yourself and a more relaxed and positive outlook
on life you are more likely to be charismatic, a trait that can further aid the communication
process.
 Daftar Pustaka.

https://www.skillsyouneed.com/ips/communication-skills.html