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The document shows the results of a frequency analysis conducted on 55 cases across 14 variables measuring tangibles, reliability, and responsiveness. For each variable, the frequency, percentage, valid percentage, and cumulative percentage are displayed in a table for each of the 5 response levels collected.

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Erghy Darman
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0% found this document useful (0 votes)
29 views9 pages

Output Doc4

The document shows the results of a frequency analysis conducted on 55 cases across 14 variables measuring tangibles, reliability, and responsiveness. For each variable, the frequency, percentage, valid percentage, and cumulative percentage are displayed in a table for each of the 5 response levels collected.

Uploaded by

Erghy Darman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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Frequencies

Notes
Output Created 21-AUG-2019 18:06:07
Comments
Input Data C:\Users\sartika\Documents\
DARMAN.sav
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data 55
File
Missing Value Handling Definition of Missing User-defined missing values
are treated as missing.
Cases Used Statistics are based on all
cases with valid data.
Syntax FREQUENCIES
VARIABLES=X1.1 X1.2 X1.3
X1.4 X1.5 X1.6 X2.1 X2.2
X2.3 X2.4 X3.1 X3.2 X3.3
X3.4 X4.1
X4.2 X4.3 X4.4 X4.5 X5.1
X5.2 X5.3 X5.4 X5.5
/ORDER=ANALYSIS.
Resources Processor Time 00:00:00.02
Elapsed Time 00:00:00.02

Frequency Table
TANGIBEL_1
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 5 9.1 9.1 10.9
3 11 20.0 20.0 30.9
4 13 23.6 23.6 54.5
5 25 45.5 45.5 100.0
Total 55 100.0 100.0

TANGIBEL_2
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 6 10.9 10.9 12.7
3 10 18.2 18.2 30.9
4 13 23.6 23.6 54.5
5 25 45.5 45.5 100.0
Total 55 100.0 100.0

TANGIBEL_3
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 9 16.4 16.4 18.2
3 9 16.4 16.4 34.5
4 12 21.8 21.8 56.4
5 24 43.6 43.6 100.0
Total 55 100.0 100.0

TANGIBEL_4
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 3 5.5 5.5 7.3
3 11 20.0 20.0 27.3
4 15 27.3 27.3 54.5
5 25 45.5 45.5 100.0
Total 55 100.0 100.0

TANGIBEL_5
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 5 9.1 9.1 10.9
3 10 18.2 18.2 29.1
4 16 29.1 29.1 58.2
5 23 41.8 41.8 100.0
Total 55 100.0 100.0

TANGIBEL_6
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 5 9.1 9.1 10.9
3 13 23.6 23.6 34.5
4 12 21.8 21.8 56.4
5 24 43.6 43.6 100.0
Total 55 100.0 100.0

RELIABILITY_1
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 6 10.9 10.9 12.7
3 11 20.0 20.0 32.7
4 11 20.0 20.0 52.7
5 26 47.3 47.3 100.0
Total 55 100.0 100.0

RELIABILITY_2
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 4 7.3 7.3 9.1
3 13 23.6 23.6 32.7
4 11 20.0 20.0 52.7
5 26 47.3 47.3 100.0
Total 55 100.0 100.0

RELIABILITY_3
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 4 7.3 7.3 9.1
3 14 25.5 25.5 34.5
4 12 21.8 21.8 56.4
5 24 43.6 43.6 100.0
Total 55 100.0 100.0

RELIABILITY_4
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 5 9.1 9.1 10.9
3 14 25.5 25.5 36.4
4 9 16.4 16.4 52.7
5 26 47.3 47.3 100.0
Total 55 100.0 100.0

RESPONSIVENESS_1
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 5 9.1 9.1 10.9
3 14 25.5 25.5 36.4
4 11 20.0 20.0 56.4
5 24 43.6 43.6 100.0
Total 55 100.0 100.0

RESPONSIVENESS_2
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 4 7.3 7.3 9.1
3 13 23.6 23.6 32.7
4 12 21.8 21.8 54.5
5 25 45.5 45.5 100.0
Total 55 100.0 100.0

RESPONSIVENESS_3
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 4 7.3 7.3 9.1
3 15 27.3 27.3 36.4
4 10 18.2 18.2 54.5
5 25 45.5 45.5 100.0
Total 55 100.0 100.0

RESPONSIVENESS_4
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 5 9.1 9.1 10.9
3 10 18.2 18.2 29.1
4 15 27.3 27.3 56.4
5 24 43.6 43.6 100.0
Total 55 100.0 100.0

ASSURANCE_1
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 5 9.1 9.1 10.9
3 13 23.6 23.6 34.5
4 11 20.0 20.0 54.5
5 25 45.5 45.5 100.0
Total 55 100.0 100.0

ASSURANCE_2
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 6 10.9 10.9 12.7
3 12 21.8 21.8 34.5
4 9 16.4 16.4 50.9
5 27 49.1 49.1 100.0
Total 55 100.0 100.0

ASSURANCE_3
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 7 12.7 12.7 14.5
3 12 21.8 21.8 36.4
4 8 14.5 14.5 50.9
5 27 49.1 49.1 100.0
Total 55 100.0 100.0
ASSURANCE_4
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 7 12.7 12.7 14.5
3 8 14.5 14.5 29.1
4 11 20.0 20.0 49.1
5 28 50.9 50.9 100.0
Total 55 100.0 100.0

ASSURANCE_5
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 2 3.6 3.6 5.5
3 12 21.8 21.8 27.3
4 14 25.5 25.5 52.7
5 26 47.3 47.3 100.0
Total 55 100.0 100.0

EMPATHY_1
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 3 5.5 5.5 7.3
3 11 20.0 20.0 27.3
4 15 27.3 27.3 54.5
5 25 45.5 45.5 100.0
Total 55 100.0 100.0

EMPATHY_2
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 1 1.8 1.8 3.6
3 14 25.5 25.5 29.1
4 12 21.8 21.8 50.9
5 27 49.1 49.1 100.0
Total 55 100.0 100.0

EMPATHY_3
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 6 10.9 10.9 12.7
3 9 16.4 16.4 29.1
4 14 25.5 25.5 54.5
5 25 45.5 45.5 100.0
Total 55 100.0 100.0

EMPATHY_4
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 4 7.3 7.3 9.1
3 14 25.5 25.5 34.5
4 10 18.2 18.2 52.7
5 26 47.3 47.3 100.0
Total 55 100.0 100.0

EMPATHY_5
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 1 1.8 1.8 1.8
2 4 7.3 7.3 9.1
3 14 25.5 25.5 34.5
4 10 18.2 18.2 52.7
5 26 47.3 47.3 100.0
Total 55 100.0 100.0

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