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    Compare and Contrast Traditional Management With Total Quality Management

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    Eileen Ong
    Traditional management focuses on managing by fear in a zero-sum game with divisions between employees and departments, while decisions are based on gut feelings. In contrast, total quality management aims to manage through cooperation and facts in a win-win situation. It emphasizes teamwork, customer satisfaction, transparency, and continuous improvement through data-driven decisions. The goal is to encourage cross-functional cooperation and view employee training as an investment rather than a cost.

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    Compare and Contrast Traditional Management With Total Quality Management

    Uploaded by

    Eileen Ong
    52 views4 pages
    Traditional management focuses on managing by fear in a zero-sum game with divisions between employees and departments, while decisions are based on gut feelings. In contrast, total quality management aims to manage through cooperation and facts in a win-win situation. It emphasizes teamwork, customer satisfaction, transparency, and continuous improvement through data-driven decisions. The goal is to encourage cross-functional cooperation and view employee training as an investment rather than a cost.

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    Compare & Contrast

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    Compare & Contrast

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    Traditional management focuses on managing by fear in a zero-sum game with divisions between employees and departments, while decisions are based on gut feelings. In contrast, total quality management aims to manage through cooperation and facts in a win-win situation. It emphasizes teamwork, customer satisfaction, transparency, and continuous improvement through data-driven decisions. The goal is to encourage cross-functional cooperation and view employee training as an investment rather than a cost.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    52 views4 pages

    Compare and Contrast Traditional Management With Total Quality Management

    Uploaded by

    Eileen Ong
    Traditional management focuses on managing by fear in a zero-sum game with divisions between employees and departments, while decisions are based on gut feelings. In contrast, total quality management aims to manage through cooperation and facts in a win-win situation. It emphasizes teamwork, customer satisfaction, transparency, and continuous improvement through data-driven decisions. The goal is to encourage cross-functional cooperation and view employee training as an investment rather than a cost.

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    © All Rights Reserved
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    of 4

    COMPARE AND CONTRAST

    TRADITIONAL MANAGEMENT
    WITH
    TOTAL QUALITY MANAGEMENT

    No. Traditional Management Total Quality Management

    Manage by Fear –
    Manage by Fact – Win / Win
    1.0 Management is a zero sum
    Situation.
    game.

    2.0 Divide and Rule Encourage Team Work

    Financial concerns drive the Customer satisfaction drive


    3.0
    organization the organization

    The focus is on continuous


    The focus is on status quo –
    improvement – “yes it work
    4.0 “if it is not broken don’t fix
    but how can we make it
    it”
    better”

    Employees and departments Employees and departments


    5.0
    compete with one another cooperate with one another

    Decisions are based on “gut Decisions are based on data


    feeling”. It is better to do and analysis. Do the right
    6.0
    something than to do things or do nothing is better
    nothing than doing the wrong things
    Employee training is Employee training is
    7.0 considered a luxury and a considered essential and an
    cost investment
    Communication in
    Communication in
    organization is Top-down,
    8.0 organization is top-down.
    Down-top, vertical and
    (Mono type)
    horizontal (Stereo type)

    All Rights Reserved : FIMCON / IMS 2009/2010


    No. Traditional Management Total Quality Management

    9.0 Prevent Cross function Encourage Cross function

    Catching employee doing Catching employee doing


    10.0
    the wrong things the right things

    11.0 Prevent transparency Emphasize transparency

    Information Readily
    12.0 Disallow Flow of Infomation
    Available

    Do not Accept Constructive Encourage Constructive


    13.0
    Criticism Criticism

    14.0

    15.0

    16.0

    17.0

    18.0

    All Rights Reserved : FIMCON / IMS 2009/2010


    No. Traditional Management Total Quality Management

    19.0

    20.0

    21.0

    22.0

    23.0

    24.0

    25.0

    26.0

    27.0

    28.0

    All Rights Reserved : FIMCON / IMS 2009/2010


    No. Traditional Management Total Quality Management

    29.0

    30.0

    31.0

    32.0

    33.0

    34.0

    35.0

    36.0

    37.0

    All Rights Reserved : FIMCON / IMS 2009/2010

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