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Compare and Contrast Traditional Management With Total Quality Management

Traditional management focuses on managing by fear in a zero-sum game with divisions between employees and departments, while decisions are based on gut feelings. In contrast, total quality management aims to manage through cooperation and facts in a win-win situation. It emphasizes teamwork, customer satisfaction, transparency, and continuous improvement through data-driven decisions. The goal is to encourage cross-functional cooperation and view employee training as an investment rather than a cost.

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Eileen Ong
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136 views4 pages

Compare and Contrast Traditional Management With Total Quality Management

Traditional management focuses on managing by fear in a zero-sum game with divisions between employees and departments, while decisions are based on gut feelings. In contrast, total quality management aims to manage through cooperation and facts in a win-win situation. It emphasizes teamwork, customer satisfaction, transparency, and continuous improvement through data-driven decisions. The goal is to encourage cross-functional cooperation and view employee training as an investment rather than a cost.

Uploaded by

Eileen Ong
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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COMPARE AND CONTRAST

TRADITIONAL MANAGEMENT
WITH
TOTAL QUALITY MANAGEMENT

No. Traditional Management Total Quality Management

Manage by Fear –
Manage by Fact – Win / Win
1.0 Management is a zero sum
Situation.
game.

2.0 Divide and Rule Encourage Team Work

Financial concerns drive the Customer satisfaction drive


3.0
organization the organization

The focus is on continuous


The focus is on status quo –
improvement – “yes it work
4.0 “if it is not broken don’t fix
but how can we make it
it”
better”

Employees and departments Employees and departments


5.0
compete with one another cooperate with one another

Decisions are based on “gut Decisions are based on data


feeling”. It is better to do and analysis. Do the right
6.0
something than to do things or do nothing is better
nothing than doing the wrong things
Employee training is Employee training is
7.0 considered a luxury and a considered essential and an
cost investment
Communication in
Communication in
organization is Top-down,
8.0 organization is top-down.
Down-top, vertical and
(Mono type)
horizontal (Stereo type)

All Rights Reserved : FIMCON / IMS 2009/2010


No. Traditional Management Total Quality Management

9.0 Prevent Cross function Encourage Cross function

Catching employee doing Catching employee doing


10.0
the wrong things the right things

11.0 Prevent transparency Emphasize transparency

Information Readily
12.0 Disallow Flow of Infomation
Available

Do not Accept Constructive Encourage Constructive


13.0
Criticism Criticism

14.0

15.0

16.0

17.0

18.0

All Rights Reserved : FIMCON / IMS 2009/2010


No. Traditional Management Total Quality Management

19.0

20.0

21.0

22.0

23.0

24.0

25.0

26.0

27.0

28.0

All Rights Reserved : FIMCON / IMS 2009/2010


No. Traditional Management Total Quality Management

29.0

30.0

31.0

32.0

33.0

34.0

35.0

36.0

37.0

All Rights Reserved : FIMCON / IMS 2009/2010

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