LIC Scores Highest in Settling Claims ECO 04-07-2016
LIC Scores Highest in Settling Claims ECO 04-07-2016
LIC Scores Highest in Settling Claims ECO 04-07-2016
The life insurance industry's success depends on claims management but are insurers too
miserly when the time comes for them to pass on benefits to nominees? Of the total 23 private
life insurers, only 11 have a claim-settlement ratio in excess of 90% in terms of number of
policies, according to the Insurance Regulatory and Development Authority (Irda) annual report
for 2014-15.
State-owned Life Insurance Corporation of India had the best claim-settlement ratio of 98.19%.
Max Life, Birla Sun Life and Tata AIA have a claim settlement record of close to 95%.
Newer companies have an inbuilt disadvantage. They reject more claims as most of these are
early ones and have to be investigated.
“A direct comparison of claims ratio of young insurance company vis-à-vis an established one
could tend to misleading conclusions,“ said Sandeep Ghosh, CEO of Bharti AXA Life Insurance.
At the bottom of the chart are Shriram Life at 65.66%, Edelweiss Tokio 57.14% and DLF
Pramerica Life at 57.19%.
Apart from claim-settlement data, customers should also look into factors like client-servicing
capability and brand value while buying life insurance from companies that have been in
operation for less than 10 years, experts say.
According to Irda's annual report, private insurers' claim-rejection ratio was 7.78%. LIC had
2.08% claims pending at the end of March 2015.