TIMMY English

Tiếng Anh Cho Người Đi Làm

CONTENT

UNIT 1. NEW FACES ............................................................................................................... 2

UNIT 2. PRODUCTS AND SERVICES.................................................................................... 9

UNIT 3. THE TIME ZONE ..................................................................................................... 16

UNIT 4. ON THE PHONE ....................................................................................................... 21

UNIT 5. PLACING AN ORDER ............................................................................................. 26

UNIT 6. GETTING AROUND ................................................................................................ 32

GRAMMAR FOR COMMUNICATION ENGLISH ............................................................. 37

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 UNIT 1. NEW FACES

I. Word Power
Part A – Introducing Your Self

1. Introduce 7. International

2. Department 8. Conversation

3. Visit 9. Complete

4. Employee 10. Activity

5. Different 11. Business

6. Human resources 12. Colleague

Part B – Introducing other People

1. Culture 7. Industry

2. Immediately 8. Marketing

3. Talk 9. Company

4. Exchange 10. Representative

5. Information 11. communication

6. Director

Talking point

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 II. Communication
1. Business card

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2. Nationality

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 3. Group discussion

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 III. Grammar
1. Present Simple

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 UNIT 2. PRODUCTS AND SERVICES

I. Word Power
Part A – Describing Products and Services

1. Product 7. Stapler

2. Service 8. Register

3. Describe 9. Machine

4. Internet access 10. Technical support

5. Equipment 11. Air travel

6. Battery 12. provide

Part B – Products and Services

1. Compare 8. Entertainment

2. Economy 9. Comfortable

3. Passenger 10. Plane

4. Advertisement 11. Airline

5. Comfort 12. Accommodation

6. Excellent 13. convention

7. convenience

Talking point

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 II. Communication
1. Brand Identification

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 2. Describing products

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 III. Grammar
Forming Adverb from Adjective

In most cases, an adverb is formed by adding -ly to an adjective

Adjective Adverb
cheap cheaply
quick quickly
slow slowly

If the adjective ends in -y, replace the y with i and add -ly
Adjective Adverb
easy easily
angry angrily
happy happily
lucky luckily

If the adjective ends in -able, -ible, or -le, replace the -e with -y.
Adjective Adverb
probable probably
terrible terribly
gentle gently

If the adjective ends in -ic, add -ally. Exception: public -> publicly
Adjective Adverb
basic basically
tragic tragically
economic economically

Some adverbs have the same form as the adjective: early, fast, hard, high, late.

 It is a fast car.
 He drives very fast.
 This is a hard exercise.
 He works hard.
 We saw many high buildings.
 The bird flew high in the sky.

Well is the adverb that corresponds to the adjective good.

 He is a good student.
 He studies well.
 She is a good pianist.
 She plays the piano well.
 They are good swimmers.
 They swim well.

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 UNIT 3. THE TIME ZONE
I. Word Power

Part A – Telling the Time

1. College 7. Factory

2. Always 8. Architect

3. Arrive 9. Typical

4. Leave 10. Employ

5. Saturday 11. Germany

6. Computer programmer 12. Spain

Part B – Planning Schedules

1. Schedule 7. Receive

2. Presentation 8. Different

3. Suggest 9. Exhibitor

4. Decide 10. Demonstration

5. Restaurant 11. Available

6. Attraction 12. participant

Talking point

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 II. Communication

1. Group activities
I wake up at seven thirty.
I get out of bed.
I go to the bathroom.
I wash my face.
I comb my hair.
I take/have a shower
I go to the kitchen.
I make coffee.
I get dressed.
I put on my shoes.
I leave the house at about eight thirty.
I walk to the bus stop.
I catch the eight forty bus.
It takes me twenty minutes to get to work.
I start work right on nine o’clock.
I work from nine until twelve.
I take an hour for lunch.
In the afternoon I work from one until five.
I work Monday to Friday.
I work thirty five hours per week.
After work I sometimes go out with friends.
We meet at a coffee shop.
We eat in a restaurant.

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III. Grammar

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 UNIT 4. ON THE PHONE
I. Word Power

Part A – Answering the phone

1. Phone 8. Brochure

2. Appointment 9. Through

3. Conversation 10. Express

4. Hold on 11. University

5. Problem 12. Professor

6. Contact 13. Message

7. Contract 14. production

Part B – Calling for Information

1. call 7. industrial

2. installation 8. air conditioning

3. marketing 9. necessary

4. material 10. secretary

5. dictionary 11. quotation

6. catalogue 12. equipment

Talking point

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 II. Communication
1. Making a phone call

Introduction
 ‘Hello’
 ‘Good Morning’
 ‘Good Afternoon’
 ‘This is ___ speaking’
 ‘Could I speak to ___ please?’
 ‘I would like to speak to ___’
 ‘I’m trying to contact ___’

Receiving a call
 ‘Hello, this is ___ speaking’
 ‘___ speaking, how may I help you?’

Asking the caller to wait

 ‘Could you hold on a moment please’
 ‘Just a moment please’
 ‘Hold the line please’
 ‘I’ll just put you through’
 ‘I’ll just transfer you now’
Or
 Hold on a minute’
 ‘Just a minute’
 ‘Okay, wait a moment please’
Giving negative information
 ‘I’m afraid the line is busy at the moment’
 ‘That line is engaged at the moment, could you call back later please?’
 ‘I’m afraid ___’s busy at the moment, can I take a message?’
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  ‘I’m sorry, he’s out of the office today’
 ‘You may have dialled the wrong number’
 ‘I’m afraid there’s no one here by that name’
or
 ‘Sorry, ___’s not here’
 ‘___ is out at the moment’
Telephone problem
 ‘I’m afraid I can’t hear you very well’
 ‘Would you mind speaking up a bit please?’
 I’m afraid my English isn’t very good, could you speak slowly please?’
 ‘Could you repeat that please?’
or
 ‘Sorry, I didn’t catch that’
 ‘Say that again please?’
 ‘I can’t hear you very well’
 ‘Sorry, this line is quite bad’
Living a message
 ‘Can I leave a message please?’
 ‘Could you please ask ___ to call me back?’
Saying goodbye
 ‘Thank you for calling’
 ‘Have a good day’
 ‘Goodbye’
 ‘Bye!’
 ‘Talk soon’
 ‘Speak to you again soon’

Common Phrasal Verbs

1. hold on
means wait ‘Could you hold on a moment please?’

2. hang on
also means wait! (informal)‘Could you hang on a moment please?’

3. put (a call) through

means to connect one caller to another
 ‘I’m just going to put you through now.’

4. get through
to be connected to someone on the phone

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  ‘I can’t get through to his line at the moment, could you call back later please?’

5. hang up
means to put the receiver down
 ‘I think the operator hung up on me, the line just went dead!’

6. call up
is to make a telephone call (mainly used in American English or slang)
 ‘I’ll call up the theatre, and find out about tickets.’

7. call back
is to return someone’s call
 ‘I’ll ask him to call you back, when he gets home.’

8. pick up
means to answer a call / lift the receiver to take a call
 ‘No one is picking up, maybe they’re not at home.’

9. get off (the phone)

means to stop talking on the phone
 ‘When he gets off the other phone, I’ll pass on your message.’

10. get back to (someone)

means to return someone’s call
 ‘When do you think she’ll be able to get back to me?’

11. cut off

to be disconnected abruptly during a telephone conversation
 ‘I think we got cut off, I can’t hear her anymore.’

12. switch off/turn off

is to deactivate (a cell phone/mobile phone)
 ‘Sorry you couldn’t get through to me. My phone was switched off, because the battery had
died.’

13. speak up
means to talk louder
 ‘I’m afraid I can’t hear you very well, could you speak up a little please?’

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III. Grammar

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 UNIT 5. PLACING AN ORDER
I. Word Power

Part A – Ordering what you need

1. Pharmaceutical 8. Maintenance

2. Colleague 9. Supervisor

3. Purchase 10. Quantity

4. Manager 11. Corporation

5. Engineering 12. Overalls

6. Envelope 13. Goggles

7. Lab coat 14. gloves

Part B – Dealing with problems

1. Discount 7. Complain

2. Digital 8. Apologize

3. Supplier 9. Apology

4. Invoice 10. Immediately

5. Fluorescent 11. Executive

6. Suggest 12. Problem

Talking point

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 II. Communication

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 III. Grammar

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 UNIT 6. GETTING AROUND
I. Word Power

Part A – Getting around

1. Message 7. National

2. Appointment 8. Museum

3. Eastbound 9. Station

4. Northbound 10. Instruction

5. Direction 11. Receptionist

6. Opposite 12. platform

Part B – Arriving for an appointment

1. Conversation 6. Distribution department

2. Company 7. Straight

3. Shake 8. Introduce

4. Research and Development 9. Journey

5. Administration 10. Seat

Talking point

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 II. Communication

Giving the direction

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2. Making for an Appointment _No recording for this.
Conversation 1 : An appointment with a friend (Informal and Friendly)
Lucy Hi. Can I speak to Amanda, please ?
Amanda Speaking.
Lucy Hi Amanda. It’s Lucy. I got a message you had called.
Amanda Oh, hi Lucy. Thanks for calling back.
Lucy Sure. What’s up ?
Amanda I wanted to know if you fancied playing tennis this weekend.
Lucy This weekend ? Let me see … Yeah, it should be ok. Which day ?
Amanda I was thinking of Saturday. Is that good for you ?
Lucy I’m a little busy on Saturday. Can you manage Sunday ?
Amanda Yes, Sunday is fine too.
Lucy Great. What’s better for you, morning or afternoon ?
Amanda Shall we say late morning ?
Lucy Yes, that sounds good. How about 11 o’clock ?
Amanda Yes, 11 is good.
Lucy OK, I’ll look forward to it.
Amanda Same here, see you on Sunday. Bye
Lucy See you then. Take care!

Conversation 2 : An appointment with a lawyer (Formal and Business Like)

David Good morning. May I speak to Ms Amanda Brown, please ?
Amanda This is Amanda Brown speaking.
David Hello Ms Brown. This is David Bennet of Bennet & Jones Ltd. I believe you
had left a message for me to call you back.
Amanda Oh, hello Mr Bennet. Thank you for returning my call so promptly.
David You’re welcome. How may I help ?
Amanda I was wondering if I could come and see you some time this week. An urgent
matter has come up.
David One moment please. Let me check my diary .. Yes, the end of this week should
be ok. Which day did you have in mind ?
Amanda Would Thursday suit you ?
David I’m slightly busy on Thursday, but I’m available most of Friday.
Amanda Yes, Friday suits me too.
David Excellent. Would you prefer morning or afternoon ?
Amanda Would early afternoon be convenient for you ?
David Yes. I can fit you in at 2:30. How does that sound to you ?
Amanda Yes, that’s perfect.
David Very good. I’ll be seeing you at my office at 2:30 on Friday.
Amanda Thank you Mr Bennet, I’ll look forward to seeing you then.
David Likewise. Goodbye now.
Amanda Goodbye Mr Bennet.

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 III. Grammar

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 GRAMMAR FOR COMMUNICATION ENGLISH

1. PAST SIMPLE

Affirmative I/He/She/It/ You/We/They worked

I/He/She/It You/We/They didn’t (did not)
Negative
work
Question Did I /He / She / It / You/ We / They work
Yes Yes, I/He/She/It/ You/We/They did
No No, I/He/She/It /You/We/They didn’t

Use
 to talk about the past:
He worked at McDonald’s. He had worked there since July..
He was working at McDonald’s. He had been working since July.
 to refer to the present or future in conditions:
He could get a new job if he really tried.
If Jack was playing they would probably win.

 We can use the past forms to talk about the present in a few polite expressions:
Excuse me, I was wondering if this was the train for York.
I just hoped you would be able to help me.

I. Use the Past form of the verbs:

1. Yesterday, I (go)______ to the restaurant with a client.
2. We (drive) ______ around the parking lot for 20 mins to find a parking space.
3. When we (arrive) ______ at the restaurant, the place (be) ______ full.
4. The waitress (ask) ______ us if we (have) reservations.
5. I (say), "No, my secretary forgets to make them."
6. The waitress (tell)______ us to come back in two hours.
7. My client and I slowly (walk) ______ back to the car.
8. Then we (see) ______ a small grocery store.
9. We (stop) in the grocery store and (buy) ______ some sandwiches.
10. That (be) ______ better than waiting for two hours.
11. I (not go) ______ to school last Sunday.
12. She (get) ______ married last year?
13. What you (do) ______ last night? - I (do) ______ my homework.

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 2. PRESENT CONTINUOUS

1. Affirmative:
S + am/ is/ are + V-ing
- I am playing football with my friends
- She is cooking with her mother.
- We are studying English
2. Negative:
S + am/ is/ are + not + V-ing
- I am not listening to music at the moment.
- My sister isn’t working now.
- They aren’t watching the TV at present.
3. Question:
Am/ Is/ Are + S + V-ing ?
- Are you doing your homework?
Yes, I am./ No, I am not.
- Is he going out with you?
Yes, he is./ No, he isn’t.

The Usage of Present Continuous Tense

Use 1. Something is happening now, at this very moment

 You are learning English now.

 You are not swimming now.
 Are you sleeping?

Use 2. Longer Actions in Progress Now

 I am studying to become a doctor.

 I am reading the book Tom Sawyer.
 I am not reading any books right now.

Use 3. Near Future

 I am meeting some friends after work.

 I am not going to the party tonight.
 Is he visiting his parents next weekend?

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 Use 4. Repetition and Irritation with "Always"

 She is always coming to class late.

 He is constantly talking. I wish he would shut up.
 I don't like them because they are always complaining.

Exercise.

1. Look! The car (go) so fast.

2. Listen! Someone (cry) in the next room.
3. Your brother (sit) next to the beautiful girl over there at present?
4. Now they (try) to pass the examination.
5. It’s 12 o’clock, and my parents (cook) lunch in the kitchen.
6. Keep silent! You (talk) so loudly.
7. I (not stay) at home at the moment.
8. Now she (lie) to her mother about her bad marks.
9. At present they (travel) to New York.
10. He (not work) in his office now.

3. PRESENT PERFECT

I, You, We, They, Ns He, She, It, N or uncount. N

Verbs
Question Affirmative Negative Question Affirmative Negative
Verb Have+S+Ved S+have+Ved S+haven't+Ved Has+S+Ved S+has+Ved S+hasn't+Ved

How to make V“ed”

- For irregular Verbs, use the third column
- For regular ones, add “ed” at the end
Pronunciation: (1) ended by “t”, “d” > “id”; (2) ended by “k”, “f”, “p”, “s”, “th”, “sh”, “ch” >
“t”; (3) the rest > “d”

Recognition Signals: already, not...yet, just, ever, never, since, for, recently, before...

Use 1. Experience

You can use the Present Perfect to describe your experience. It is like saying, "I have the
experience of..." You can also use this tense to say that you have never had a certain experience.
The Present Perfect is NOT used to describe a specific event.

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 Examples:

 I have been to France.

This sentence means that you have had the experience of being in France. Maybe you have
been there once, or several times.
 I have been to France three times.
You can add the number of times at the end of the sentence.
 I have never been to France.
This sentence means that you have not had the experience of going to France.
 I think I have seen that movie before.
 He has never traveled by train.
 Joan has studied two foreign languages.
 A: Have you ever met him?
B: No, I have not met him.

Use 2. Change Over Time

We often use the Present Perfect to talk about change that has happened over a period of time.
Examples:
 You have grown since the last time I saw you.
 The government has become more interested in arts education.
 Japanese has become one of the most popular courses at the university since the Asian
studies program was established.
 My English has really improved since I moved to Australia.

Use 3. Accomplishments
We often use the Present Perfect to list the accomplishments of individuals and humanity. You
cannot mention a specific time.
Examples:
 Man has walked on the Moon.
 Our son has learned how to read.
 Doctors have cured many deadly diseases.
 Scientists have split the atom.

Use 4. An Uncompleted Action You Are Expecting

We often use the Present Perfect to say that an action which we expected has not happened.
Using the Present Perfect suggests that we are still waiting for the action to happen.
Examples:

 James has not finished his homework yet.

 Susan hasn't mastered Japanese, but she can communicate.
 Bill has still not arrived.
 The rain hasn't stopped.

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 4. SIMPLE FUTURE

I, You, We, They, Ns,

Verbs He, She, It, N or uncount. N
Question Affirmative Negative
Verb Will+S+V S+will+V S+will not/won’t+V

Recognition Signals: tomorrow, next day/week/month, someday, soon, as soon as, until…

USE 1 "Will" to Express a Voluntary Action (unplanned)

"Will" often suggests that a speaker will do something voluntarily. A voluntary action is one
the speaker offers to do for someone else. Often, we use "will" to respond to someone else's
complaint or request for help. We also use "will" when we request that someone help us or
volunteer to do something for us. Similarly, we use "will not" or "won't" when we refuse to
voluntarily do something.

Examples:

 I will send you the information when I get it.

 I will translate the email, so Mr. Smith can read it.
 Will you help me move this heavy table?

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  Will you make dinner?
 I will not do your homework for you.
 I won't do all the housework myself!
 A: I'm really hungry.
B: I'll make some sandwiches.
 A: I'm so tired. I'm about to fall asleep.
B: I'll get you some coffee.
 A: The phone is ringing.
B: I'll get it.

USE 2 "Will" to Express a Promise (unplanned)

"Will" is usually used in promises.
Examples:
 I will call you when I arrive.
 If I am elected President of the United States, I will make sure everyone has access to
inexpensive health insurance.
 I promise I will not tell him about the surprise party.
 Don't worry, I'll be careful.
 I won't tell anyone your secret.
USE 3 "Be going to" to Express a Plan
"Be going to" expresses that something is a plan. It expresses the idea that a person intends
to do something in the future. It does not matter whether the plan is realistic or not.
Examples:
 He is going to spend his vacation in Hawaii.
 She is not going to spend her vacation in Hawaii.
 A: When are we going to meet each other tonight?
B: We are going to meet at 6 PM.

USE 4 "Will" or "Be Going to" to Express a Prediction

Both "will" and "be going to" can express the idea of a general prediction about the future.
Predictions are guesses about what might happen in the future. In "prediction" sentences, the
subject usually has little control over the future and therefore USES 1-3 do not apply. I

Examples:

 The year 2222 will be a very interesting year.

 The year 2222 is going to be a very interesting year.
 John Smith will be the next President.
 John Smith is going to be the next President.
 The movie "Zenith" will win several Academy Awards.
 The movie "Zenith" is going to win several Academy Awards.
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 5. CONDITIONAL SENTENCES

Loại câu điều kiện If-Clause Main Clause

S + will/can/may/must/might/should/ought to/must/
1.Điều kiện có thể
If + S + Vs/es have to…+ V-inf
thực hiện được
If it stops raining, we will go out tonight.
2. Điều kiện không S+would/could/might + V-inf
thể thực hiện được ở If + S + Ved If I were you, I would never meet her again.
hiện tại If I had money, I would buy a new iPhone.
3.Điều kiện không
S + would/could/might + have + P2
thể thực hiện được ở If + S + had + P2
If I had met her, I would have told her about it.
quá khứ
4. Câu điều kiện hỗn S+would/could/might + V-inf
If + S + had + P2
hợp If you had studied hard, you would have a good job.

Wish trong hiện tại.

Câu ước ở hiện tại dùng để diễn tả những mong ước về một sự việc không có thật ở hiện tại,
hay giả định một điều ngược lại so với thực tế. Chúng ta dùng câu ước ở hiện tại để ước về điều
không có thật ở hiện tại, thường là thể hiện sự nuối tiếc về tình huống hiện tại.

S + WISH + S+ V (simple past)

IF ONLY + S+ V (simple past)

• If wish I were beautiful. (But I am ugly now).

• I can’t speak Spanish. I wish I could speak Spanish.
• If only she were here. (The fact is that she isn’t here).
• We wish that we didn’t have to take the test today. (The fact is that we have to take the test
today).

Wish trong quá khứ

Câu ước ở quá khứ dùng để diễn tả những mong ước về một sự việc không có thật ở quá khứ
hay giả định một điều ngược lại so với thực tại đã xảy ra ở quá khứ thường là để diễn tả sự nuối
tiếc với tình huống ở quá khứ.

S + WISH + S + V ( PII) = IF ONLY + S + V ( P2)

S + WISH + S + COULD HAVE + P2 = IF ONLY+ S + COULD HAVE + P2

• If only I had gone by train. (I didn’t go by train).

• I wish I hadn’t failed my exam last year. (I failed my exam).
• If only I had met her yesterday. (I didn’t meet her).

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