NEED FOR SRATEGY FOR

TRAINING AND DEVELOPMENT

– AN OVERVIEW
IN
ACME SYNTHETICS
CHEMICALS LTD, MUMBAI”

SONAL SANTOSH DONGRE

DPGD/JAN13/0704
SPECIALIZATION: HR

PRIN L.N.WELINKER INSTITUTE OF MANAGEMENT &

DEVELOPMENT RESEARCH
Year of Submission – Dec 14
ACKNOWLEDGEMENT
He was very sincere & honest in his work. We wish him all the
best for his future endeavors.

Mr. S. Subramaniam Dr.Amishi Arora

Project Guide Director, DMIMS

DECLARATION

I hereby declare that project entitled “STUDY OF TRAINING

AND DEVELOPMENT OF EMPLOYEES IN ACME
SYNTHETICS (I) LTD. MUMBAI”.
is a bonafied and authentic record of work done by me under
supervision of Mr. Ajay dhoble during academic session 2011-
2012.
 The work presented here is not duplicated from any other
source & also not submitted earlier for any other degree/diploma
to any university.

I understand that any such duplication is liable to be punished

in accordance with the university rules.

Place: MUMBAI Mr. KARAN

KAMDI

ACKNOWLEGEMENT

No Project Can Be Done Unaided

It is my profound privilege to acknowledge with deep sense of

gratitude and indebtness towards my project guide Mr. S.
Subramaniam Asst. Professor at DMIMS Institute of
management & research for her valuable guidance.
My sincere thanks to Mr. Arvind Jain (Asst. VP) for giving me a
chance to do project at ACME and Mr. Ajay Dhoble( Manager
Human Resource) for his extensive co-operation and support
and Mrs. Balwinder Sodi Kaur ( Sr. Officer Training and
Development ) for her extensive support and co- operation.
My special thanks to staff members of ACME who helped me
during this project work. I am also thankful to the management
of ACME who has given their full cooperation in this study.

KARAN KAMDI
 CERTIFICATE

This is to certify that Mr. KARAN K KAMDI Studying in MBA

IInd sem of DMIMS MUMBAI has successfully completed this
project entitled “STUDY OF TRAINING AND DEVELOPMENT
OF EMPLOYEES IN ACME SYNTHETICS (I) LTD.
MUMBAI” from 1st july to 15th august.
He was very sincere & honest in his work. We wish him all the
best for his future endeavors.

Mr. S. Subramaniam Dr. Amishi Arora

Project Guide Director, DMIMS
 CONTENT

Serial no. Chapters Page no.

01. Introduction 2

02. Training and Development 5

03. Company profile of ACME synthetics 19

04. Objective of the project. 27

Training and Development at ACME Synthetics

05. 29
CHEMICALS LTD.

06. Research Methodology 39

07. Data interpretation and Data analysis. 43

08. Learning during SIP 56

09. Conclusion. 58

10. Recommendation and suggestion. 60

11. Bibliography. 62

12. Annexure.
 EXECUTIVE SUMMARY
INTRODUCTION TO HUMAN RESOURCE MANAGEMENT

Human Resource Management is concerned with human beings, who are energetic
elements of management. The success of an enterprise will depend upon the ability,
strength and motivation of persons working in it. Human Resource Management
refers to systematic approach to problems in any organization. Human Resource
Management is concerned with all aspects of managing the human resources of an
organization.

According to Likert,’’Every aspect of firm’s activities is determined by the

competence, motivation and general effectiveness of its human organization. Of all
the tasks of management, managing the human component is the central and most
important task because all depends upon how well it is done.’ This quotation sums up
the importance of human component in an organization and need for managing it
effectively.

Human Resources are the most important assets of an organization. Its objective is the
maintenance of better human relations in the Organization by the development,
application and evaluation of policies, procedures and programmes relating to human
resources to optimize their contribution towards the realisation of organizational
objectives.It is concerned with getting better results with the collaboration of people.

Human Resource Management has been defined by various eminent authors. Some of
them are mentioned below:-

‘’The policies and practices needed to carry out the people or human resources
aspects of a management position including recruiting, screening, training, rewarding
and appraising.’’

Dictionary of Human Resource Management and Personnel Management.

‘’Human Resource Management is that part of the management’s process which is

primarily concerned with the human constituents of an organization.’’

-E.F.L.Breach.
One of the most talked subjects in corporate circles, in recent times is how to
optimize the contributions of human resources in achieving organizational goals. An
efficient and satisfied workforce is the most significant factor in organizational
effectiveness and marginal excellence. But experiences in business and service
organizations however indicate that management, comparatively speaking, bestow
more time and attention to policies and systems relating to production, technology,
investment, inventory, marketing, etc than to human resources.

Compulsion of modern business environment is however promoting

corporate managements to systematically review their current attitudes, beliefs and
policies towards human resources for they contribute most significantly to the
survival and growth of organization. Enlightened and progressive managements have
therefore come to believe that people are not problems but opportunities. Training and
Development activities are important part of exploring these opportunities.

Training and Development activities are designed to impart specific skills,

abilities and knowledge to employees. Training is a planned effort by an organization
to facilitate employee’s learning of job related knowledge and skills for the purpose of
improving performance. Development refers to learning opportunities designed to
help employees grow and evolve a vision for future.
INTRODUCTION TO THE COMPANY

ABOUT ACME COMPANY

ACME, the giant textile ltd. Company ranks 15th globally and is the 2nd largest
textile company in India. The history of this successful company begins with the
establishment of the Ashok Textile Industry (P) Ltd, in Nepal in the year 1969. The
group was founded by Mr. M.L Lohiya with the establishment of PT. ACME
Synthetics in Indonesia.

This world-renowned group was then extended to Thailand, Srilanka, and India.

In India the first spinning mill was set at Pithampur, which manufactured Synthetic
yarns with a capacity of 21,120 Spindles.

In the year 1992 the group came in , MUMBAI with its new plant, which actually
started functioning in the year 1994. The subsidiaries of IRSL are also sent in the
industrial area. These include the Text print overseas Ltd, and two units of Uniworth
viz, Woolworth Ind. Ltd. and Fabworth Ind. Ltd.

The net profit of the company in the year 2007-08 is Rs. 150 Cr. In one quarter of the
year. The only competitor to this group in India is the Textile & Polyester giant
Reliance. In technological aspect ACME ranks first in the country, with its technology
imported from USA , Japan, and Germany.

The company is under technical collaboration with M/S DUPONT, USA, M/S
TOYOBO, Japan and uses most sophisticated machines from the BARMAG,
Germany and CHEMETEX INTL, USA.
As per memorandum and articles of Association, the Board of Director of the
company shall consist of not more than 12 Directors. The present Board comprise of 9
Director of whom 3 belong to the promoter and 4 are out side professionals, one
nominee each of IFCI and MPAVN.

PRODUCTS

The company is basically producing five different products:-

o PSF: Polyester Staple Fiber.

o POY: Partially Oriented Yarn.

o DTY: Draw Textured Yarn.

o FDY: Fully Drawn Yarn.

o PC: Polyester Chips.

RAW MATERIALS

Following are the raw materials used:-

o Purified terapthalic acid. (PTA)

o Mono ethylene glycol. (MEG)

o Viscose staple fiber

o Polyester staple fiber

o 0Polyester filament yarn

AREA OF EXPORTAND AWARDS
ACME exports its products mainly to Germany, Portugal, Greece and Turkey, UK,
Italy. The company has been awarded National Exports Award from the President of
India for its outstanding performances in the field of exports, on the year 1997-98. In
1997 the company also received “Niryat-Shri” award from the Federation of
International Export Organization. The company has also been receiving the SRTECP
Award for overall export for ninth year running. The company has also been awarded
by the ISO-9002 certificate by SGS Yarsley, UK, for its quality performance.
ORGANISATION STRUCTURE

TOP MANAGEMENT LEVEL AT IRSL

CHAIRMAN (ACME GROUP)

MANAGING DIRECTOR (IRSL)

PRESIDENT (IRSL)

VP VP Sr. VP VP VP Asst. VP
(POLY) (ENGI) (MKTG.) (MATERIAL) (FIN. & ACC.) (PER&ADMIN)

MANAGEMENT HIERARCHY
MANAGING DIRECTOR

PRESIDENT

Sr. VICE PRESIDENT

GENERAL MANAGER

Dy. GENERAL MANAGER

Sr. MANAGER

MANAGER

Dy. MANAGER

Asst. MANAGER

SHIFT In- CHARGE

SUPERVISOR

WORKMEN
 HIERARCHY OF PERSONAL DEPARTMENT

HR (VP)

D.G.M.

PERSONAL
ADMINISTRATION IR SECURITY

Manager Manager
Manager

Officer Officer
Asst. Manager Asst. Manager Asst.
Contract Attendance Manager
mgt... mgt. Salary
mgt.

Officer Officer Officer

Manager

Asst.Manager Asst.Manager Asst.Manager Asst. Manager

T&D Recurt/sel/app Tick/Hosp Gover/liesce
r

Officer Officer Officer

 TRAINING AND DEVELOPMENT

DISTINCTION BETWEEN TRAINING AND DEVELOPMENT

TRAINING DEVELOPMENT

1.Training means learning skills and 1.Development means growth of an

knowledge for doing a specific job. employees in all respects.

2.It is concerned with maintaining and 2.It seeks to develop competence and
improving current job performance. skills for future performance. Thus, it has
Thus, it has short-term perspective. a long-term perspective.

3.It is job-centered in nature. 3.It is career-centered in nature.

4.The executives has to be motivated

4.Role of trainer is very important.
internally for self development.

TRAINING AND DEVELOPMENT

MEANING OF TRAINING AND DEVELOPMENT:-

In simple terms, training and development refer to imparting specific skills, abilities
and knowledge to an employee.

A formal definition of training and development is:-

“It is any attempt to improve current or future employee performance

by increasing an employee’s ability to perform through learning, usually

by changing the employee’s attitude or increasing his skills and

 knowledge.”

The need of training and development is determined by employee’s performance

deficiency, compute as follows:-

Training and development need = Standard performance – Actual

performance.

Training is an organised activity for increasing the knowledge and skills of people for
a definite purpose. It involves systematic procedure for transferring technical know-
how to employees so as to increase their knowledge and skills for doing specific jobs
with proficiency.

According to Edwin B. Flippo, “Training is the act of increasing the knowledge And
skills of an employee for doing a particular job.”

Training involves the development of skills that are usually necessary to perform a
specific job. Its purpose is to achieve a change in the behavior of those trained and to
enable them to do their jobs better. It makes newly appointed workers fully productive
in the minimum of time. It is equally important for the old employees due to frequent
changes in technology.
PROCESS OF TRAINING AND DEVELOPMENT

Process of training and development is a well planned process. The following graph
represents this in a graphical manner:-

TRAINING AND DEVELOPMENT PROCESS

ORGANISATIONAL
OBJECTIVES AND
STRATEGIES

ASSESSMENT OF
TRAINING NEEDS

ESTABLISHMENT OF
TRAINING AND
DEVELOPMENT GOALS

DEVISING TRAINING
AND DEVELOPMENT
PROGRAMME

IMPLEMENTATION OF
TRAINING AND
DEVELOPMENT
PROGRAMME

EVALUATION OF
RESULTS
 NEED OF TRAINING AND DEVELOPMENT

Training is important not only from the point of view of organization ; but also for
the employees. Training is valuable to the employees because it will give them greater
job security and opportunity for advancement.

The need of training arises in an enterprise due to following reasons:-

CHANGING TECHNOLOGY:-Technology is changing at a fast pace. The

workers must learn new techniques to make use of advanced technology. Thus,
training should be treated as a continuous process to update the employees in new
methods and procedures.

QUALITY CONSCIOUS CUSTOMERS:-Customers have become quality

conscious and their requirements keep on changing. To satisfy the customers, quality
of products must be continuously improved through training of workers.

GREATER PRODUCTIVITY:-It is essential to increase productivity and Reduce

cost of production for meeting competition in the market. Effective training can help
increase productivity of workers.

STABLE WORKPLACE:-Training creates a feeling of confidence in the minds of

the workers. It gives them a security at the work-place. As a result, labor turnover and
absenteeism rates are reduced.
TRAINING AND DEVELOPMENT OBJECTIVES

 Training objectives are formed keeping in view company’s goals and

objectives.

 To prepare the employee [both new and old] to meet the present as well as
changing requirements of job and organization.

 To impart to the new entrants the basic knowledge and skill needed for the
performance of a definite job.

 To assist employees to function more effectively in their present positions by

exposing them to latest concepts, information and techniques and developing
the skill sets that may need further.

 To develop the potentialities of people for the next level of job.

 To ensure smooth and efficient working of department.

 To bridge the gap between “existing performance ability” and “desired

performance”.

 To improve organizational climate since an endless chain of positive reactions

can result from a well planned training programme.

 IMPORTANCE OF TRAINING AND DEVELOPMENT

Training plays an important role in human resource department. It is necessary,

useful and productive for all categories of workers and supervisory staff.

The importance of training and development in an enterprise are:-

 OPTIMUM UTILIZATION OF RESOURCES:-Training and development

helps in optimizing the utilization of human resources that further helps the
employees to achieve the organizational as well as their individual goals.

 DEVELOPMENT OF SKILLS OF EMPLOYEES:- Training and development

helps in increasing the job knowledge and skills of employees at each level.

It helps to expand the horizons of human intellect and an overall personality

of the employees.

 PRODUCTIVITY:-Training and development helps in increasing productivity of

the employees that helps organization to achieve its long-term goals.

 TEAM SPIRIT:-Training and development helps in inculcating the sense of

team-work, team spirit, and inter-team collaborations.

 QUALITY:-Training and development helps in improving upon quality of work

and work-life.
 TYPES OF TRAINING

On the basis of purpose, several types of training programmes are offered to

employees. The important types of training programmes are as follows:

INDUCTION TRAINING:-Induction is concerned with introducing a new employee

to the organization and its procedures, rules and regulations. When a new employee
reports for work, he must be helped to get acquainted with the work environment and
fellow employees.It is better to give him a friendly welcome when he joins the
organization, get him introduced to the organization and help him to get a general idea
about rules and regulations, working conditions, etc of the organization.

JOB TRAINING:-Job training relates to specific job which workers has to handle. It
gives information about machines, process of production, instructions to be followed,
methods to be used and so on. It develops skills and confidence among the workers
and enables them to perform the job efficiently. It is the most common of formal in-
plant training programmes.It helps in creating interest of the employees in their jobs.

APPRENTICESHIP TRAINING:-Apprenticeship training programmes tend more

towards education than merely on vocational training. Under this, both skills and
knowledge in doing a job or a series of related jobs are involved. The government of
various countries have passed laws which make it obligatory on certain classes of
employers to provide apprenticeship training to young people. The usual
apprenticeship programmes combine on the job training and experience with class
room instructions in particular subjects. This training is desirable in industries which
requires a constant flow of new employees expected to become all round craftsmen. It
is very much prevalent in printing trades, building and construction and crafts like
mechanics, electricians, welders, etc.
INTERNSHIP TRAINING:-Under this method, the educational and vocational institute
enters into arrangement with an industrial enterprise for providing practical
knowledge to its students. This training is usually meant for such vocations where
advanced theoretical knowledge is to be backed up by practical experience on the
job. For instance, engineering students are sent to big industrial enterprises for
gaining practical work experience and medical students are sent to hospitals to get
practical knowledge. The period of such training varies from six months to two years.

REFRESHER TRAINING:-As the name implies, the refresher training is meant for the
old employees of the enterprise. The basic purpose of this training is to acquaint the
existing work-force with the latest methods of performing their jobs and improve
their efficiency further. In the words of Dale Yoder, “Retraining programmes are
designed to avoid personnel obsolescence.” The skills with the existing employees
become obsolete because of technological changes and of the human tendency to
forget.

TRAINING FOR PROMOTION:-The talented employees may be given adequate

training to make them eligible for promotion to higher jobs in the organization.
Promotion means a significant change in the Responsibilities and duties. Therefore, it
is essential that employees are provided sufficient training to learn new skills to
perform their jobs more efficiently. The purpose of training for promotion is to
develop the existing employees to make them fit for undertaking higher job
responsibilities. This serves as a motivating force to the employees
 METHODS OF TRAINING

The various methods of training may be classified into the following categories:

On-the-job training

Vestibule training

Off-the-job training

ON-THE-JOB TRAINING:-On-the-job training is considered to be the most effective

method of training the operative personnel.Under this method, the worker is given
training at the work place by his immediate supervisor. In other words, the worker
learns in the actual work environment.It is based on the principle of “learning by
doing”.

There are four methods of on-the-job training described below:-

COACHING:-Under this method, the supervisor imparts job knowledge and skills to
his subordinate.The emphasis in coaching the subordinate is on learning by
doing.This method is very effective if the superior has sufficient time to provide
coaching to his subordinates.

UNDERSTUDY:-The superior gives training to a subordinate as his assistant. The

subordinate learns through experience and observation.It prepares the subordinate to
assume the responsibilities of the superior’s job in case the superior leaves the
organization. The purpose of understudy is to prepare someone to fill the vacancy
caused by death, retirement, transfer, or promotion of the superior.

POSITION ROTATION: The purpose of position rotation is to broaden the

background of the trainee in various positions. The trainee is periodically rotated
from job to job instead of sticking to one job so that he acquires a general background
of different jobs. However, rotation of an employee from one job to another should
not be done frequently. He should be allowed to stay on a job for sufficient period so
that he may acquire the full knowledge of the job.

JOB ROTATION:-Job rotation is used by many firms to develop all-round workers.

The employees learn new skills and gain experience in handling different kinds of
jobs. They also come to know interrelationship between different jobs. It is also used
to place workers on the right jobs and prepare them to handle other jobs in case of
need.

VESTIBULE TRAINING

The term ‘vestibule training’ is used to designate training in a class-room for semi-
skilled workers. It is more suitable where a large number of employees must be
trained at the same time for the same kind of work. Where this method is used, there
should be well qualified instructors in charge of training programmes.Here the
emphasis tends to be on learning rather than production. It is frequently used to train
clerks, machine operators, typists, etc.

Vestibule training is adapted to the general type of training problem that is faced
by on-the-job training. An attempt is made to duplicate, as nearly as possible, the
materials, equipments and conditions found in real work place. The human resources
department makes arrangements for vestibule training when the training work exceeds
the capacity of the line supervisors. Thus, in vestibule training, the workers are
trained on specific jobs as they would be expected to perform at their work place.

Vestibule training has certain demerits also. The artificial training atmosphere may
create adjustment problem for the trainees when they are sent to their actual work
place. It is relatively expensive as there is duplication of materials, equipments and
conditions found in the real work place.
OFF-THE-JOB TRAINING:-It requires the workers to undergo training for a specific
period away from the work place. Off-the-job methods are concerned with both
knowledge and skills in doing certain jobs. The workers are free of tension of work
when they are learning.

There are several off-the-job methods of training as described below:-

SPECIAL LECTURE CUM DISCUSSION:-Training through special lectures is also

known as “class-room training”. It is more associated with imparting knowledge than
skills. The special lectures may be delivered by some executives of the organization
or specialists from vocational and professional institutes. Many firms also follow the
practice of inviting experts for special lectures for the staff on matters like health,
safety, productivity, quality, etc.

CONFERENCE TRAINING:-A conference is a group meeting conducted According

to an organised plan in which the members seek to develop Knowledge and
understanding by oral participation. It is an effective training device for persons in
the positions of both conference member and conference leader. As a member, a
person can learn from others by comparing his opinions with those of others. He
learns to respect the viewpoints of others and also realizes that there is more than one
workable approach to any problem.

CASE STUDY:-The case method is a means of stimulating experience in the

classroom. Under this method, the trainee are given a problem or case which is more
or less related to the concepts and principles already taught. They analyze the
problem and suggest solutions which are discussed in the class. The instructor helps
them reach a common solution to the problem. This method gives the trainee an
opportunity to apply his knowledge to the solution of realistic problems.
 OBJECTIVES

OBJECTIVES OF THE PROJECT

The project is entitled as, “Study of Training and Development of employees in

ACME synthetics CHEMICALS ltd. , MUMBAI.”So, the basic objectives of the

project is as follows:-

 To acquire a thorough knowledge base on subject of Training and Development.

 To study how Training and Development programmes are undertaken in the

organization.

 To know process of Training and Development at ACME synthetics (i) ltd.

, MUMBAI.

 To study the induction programme at IRSL.

 To study the effectiveness of Training and development in the organization.

 To measure the satisfaction level of employees regarding training and

development.
 TRAINING AND
DEVELOPMENT AT ACME
SYNETHETIC CHEMICALS LTD.

TRAINING AND DEVELOPMENT AT ACME SYNETHETIC

CHEMICALS LTD.

The vision is to, “THINK GLOBAL GROW GLOBAL”

Training is the process of increasing the knowledge and skills for doing a particular
job. It is organized procedure by which people learn knowledge and skill for a definite
purpose. The purpose of training is basically to bridge the gap between jobs basically
to bridge the gap between job requirement and present competence of an employee.
Training is closely related with the education and development.

Employee Training is distinct from management development. Training is

the short term process utilizing a systematic & organized procedure by which non –
managerial personnel learn technical and mechanical operations of machines. It for
short duration and for specific job related purpose.

Development is the long term process utilizing a systematic and organized

procedure by which managerial personnel learn conceptual and theoretical knowledge
for general purpose. It involves philosophical and theoretical educational concept and
it is designed for manager.

The IRSL provides the training session to the every level of employee in the
organization. It begins from manager level to the worker level.
Even the new fresher including Management trainee (MT’s) and General engineering
trainee (GET’s) gets the training.

TRAINING PROGRAME

The training program is given at IRSL at every month according to the training
calendar is being schedule. The induction program at IRSL is normally of 6 month. It
is designed as per the departmental requirements.

In the beginning of this program, the employee is required to fill a particular form.
This form contains his basic information. The induction program for the employee is
designed after studying this form, taking into consideration his background, areas of
interests, weaknesses, strengths etc.

Normally, is the only centre for induction at IRSL. Employees from different place
are trained at plant. To begin with the induction the very first thing is to develop
amongst these employees, a feeling of togetherness. For this, these employees are
given classroom training for about a month. Various departments come to the class
room to deliver lecture. During these classrooms training the employees get familiar
& friendly with each other. To strengthen the feeling of togetherness &develop a
sense of belonging groups are formed in the classroom. These groups are given
various tasks and intergroup competitions are conducted. Thus they are kept busy all
the time.

In the evening these employees are taken for plant visits. Outing is also planned to
frame people in the area. During this one month training examinations business
games, presentations are taken after this 1 month.
Here the GET’s and MT’s are taken to different units. In this training they learn the
setup of the company. Until this rotational training the placements of the candidates
are not disclosed. Placements are decided on completion of the rotational training. At
placement branch again the candidate is sent to different department. This may take 2-
4 months. Then they are back to their respective departments. No leaves are allowed
during the 6 months of induction period. After the completion of induction period a
week’s leave is permitted before joining.

The difference between the induction of GET’s and MT’s is that the MT’s have to go
deeper into the management part than the technical part.

At the end of the induction a report and feedback s has to be submitted by the
employee.

Induction of the GM and above level includes only the visit to different department
people. Induction program for workers is restricted to his department & place at work.
FLOWCHART OF TRAINING PROCEDURE

Identify training needs

Training needs assessment forms

File
Employ-ee Identify employees for training
tanning Program
record

Design training program

Program schedule

Prepare training calendar

Training calendar

A
 A

Send nomination

Nomination letter

File
Organize training program

Collect feedback assess competency

Prog. Feedback
from Mgt. and
Prog. Feedback Prog. Feedback
above
from below from worker
training Mgt.

File File
File

Follow up action on feedback

B
 B

Follow up action

Update employee training record File

Employee training record

File
BEHAVIOURAL TRAINING IN ACME SYNTHETICS CHEMICALS LTD.

The procedure for imparting training based on organizational needs to employees in

ACME are as follows:-

Organisational training needs:- Training needs based on organizational needs will be

identified by the manager using training needs identification form. The base for such
training is organizational requirements, change in system, procedure.

Planning and Organising Training programmes :- The HRD will make plan for
training programme based on needs of the firm. This may include training related to
product image, process change, fire and safety, environmental change, etc.

Specific Training Needs Through Respective Departmental Heads:- Based on

Training plan, training programmes will be organised in-house or outside Faculty.
Participant may also be sent for outside training programmes for Specific training
needs through respective departmental head. For the Purpose of organizing in-house
training programme, the department can Maintain a list of faculties available in the
company. This list will serve as a Guideline documents. Records of training
programmes conducted will be Maintained.

Evaluation of Training programmes:- The HRD will monitor progress on training

needs collected with respect to plan. The evaluation will be done and record will be
maintained for each employee to whom training has been imparted.

Measure of Effectiveness:- The measure of effectiveness of training programmes is

done in following ways: Overall improvement of individual. Fulfillment of firm’s
goals. Knowledge Enrichment. Enhancement in Employee Satisfaction Index.
Feedback obtained from the employees.
RESEARCH METHODOLOGY
RESEARCH METHODOLOGY

Research in common parlance refers to the search for knowledge. It can be also
defined as a scientific and systematic search for pertinent information on specific
topic. Infact, search is an art of scientific investigation. In simple terms, research
means, ‘ a careful investigation or enquiry especially through search for new facts in
any branch of knowledge.’

LOGICAL FLOW OF RESEARCH IS AS FOLLOWS

Identification of problem

Research objective

Sources of data

Data collection

Sample

Sample Size

Data interpretation

Data analysis

Finding and observation

Conclusion

Recommendation
RESEARCH DESIGN

Research design can be thought of as the structure of research. It is the glue that holds
all the elements in a research project together. Research design is a vital part of the
research study. It is the logical and systematic planning and directing of piece of
research. It is the master plan and blue print of the entire study.

SOURCES OF DATA

The sources of the data are as follows:-

PRIMARY DATA:-

 Internal data about working of HR department gathered from organization.

 Interview.

 Observation.

 Sufficient data collected through feedback forms by the employees.

[ Questionnaires ].

SECONDRAY DATA:-

 Magazines, journals, brochures , etc.

 Website of the company. [www.irsl.com ].

 Books.

 Earlier researches on similar topic.

SAMPLES

We always have to work with a sample of subjects rather than the full population.
But people are interested in the population, not the sample. To generalize from the
sample to the population, the sample has to be representative of the population. The
safest way to ensure that it is the representative is to use a Random selection
procedure.

METHOD OF SAMPLING USED: “ RANDOM SAMPLING METHOD”

In the random sampling method, all items have some chance of selection that can be
calculated. Random sampling technique ensures that bias is not introduced regarding
who is included in the survey.

SAMPLE SIZE

The sample size taken is 20 employees from the Human Resource Department of
ACME synthetics CHEMICALS ltd. , MUMBAI.

DATA COLLECTION

Survey-questionnaire:- Behaviors, beliefs and observations of specific groups are

identified, reported and interpreted.
 DATA ANALYSIS /
INTERPRETATION

DATA ANALYSIS AND DATA

INTERPRETATION

Q 1. Your organization considers training as a part of organizational strategy. Do

you agree with this statement?

No of Somewhat
Strongly agree Agree Disagree
employees agree
20 08 10 01 01

Disagree Somewhat
5% agree
5%

Strongly agree
40%

Agree
50%

According to the above data, it is clear that out of 100% employees of ACME :

50% of employees consider training as a part of firm’s strategy.

40% of employees strongly agree with the statement.

5% of employees disagree with the statement.

Q.2 To whom training is given more in your organization?

No.of New staff Junior staff Senior staff Based on

employees requirement

20 8 2 8 2

New staff Junior staff Senior staff Based on requirement

10%

40%

40%

10%

According to the above data, out of 100% employees in ACME:

40% of new staff are given training.

10% of junior staff are given training.

40% of senior staff are given training.

10% of employees are given training based on requirements.

Q.3 What are the barriers to training and development in your firm?

No of Time Lack of Money Non availability

employees interest of skilled
trainer

20 07 08 03 02

Time Lack of interest Money Non availability of skilled trainer

10%

15% 35%

40%

According to above data, out of 100% employees fo ACME:

35% of employees consider time as a barrier in their training.

40% of employees consider lack of interest as a barrier.

15% of employees consider money as a barrier.

10% of employees consider non availability of skilled trainer as a barrier.

 Q.4 What mode of training method is used in your firm?

No of Job relation Conference/Discussion External Programmed

employees training instruction

20 06 08 03 03

Job relation Conference/Discussion

External training Programmed instruction

15%
30%

15%

40%

According to the above data, out of 100% employees in ACME:

30% of employees said job relation is used as a mode of training.

40% of employees said conference/discussion is used as mode of training.

15% of employees said external training is done.

15% of employees said programmed instruction is used as a mode of training.

Q.5 “ Training and development sessions conducted in your firm are useful.”

Do you agree with this statement?

No of Strongly agree Agree Disagree Somewhat

employees agree

20 05 13 01 01

Strongly agree Agree Disagree Somewhat agree

5%
5%

25%

65%

According to above data, out of 100% employees in ACME:

25% of employees strongly agree with the statement.

65% of employees agree with the statement.

5% of employees disagree with the statement.

5% of employees somewhat agree with the statement.

Q.6 How long does it take to implement the trained process?

No of Less than one 1-2 months 2-4 months More than 4

employees month months.

20 05 12 03 00

Less than one month 1-2 months 2-4 months More than 4 months.

0%

15%
25%

60%

According to above data, out of 100% employees in ACME:

25% of employees said it took less than one month.

60% of employees said it took 1-2 months.

15% of employees said it took 2-4 months.

Q.7 How well the workplace of the training is physically organised?

No of Excellent Good Bad Average

employees

20 13 O5 01 01

Excellent Good Bad Average

5%
5%

25%

65%

According to the above data, out of 100% employees in ACME:

65% employees said that workplace of training is organised excellently.

25% employees said workplace is good organised.

5% employees said workplace is badly organised.

Q.8 What are the conditions that have to be improved during training sessions?

No of Re-design the Remove Re organise Up grade the

emlpoyees workplace interference the work place information

20 11 03 02 04

Re-design the workplace Remove interference

Re organise the work place Up grade the information

20%

10%
55%

15%

According to the above data, out of 100% employees in ACME:

55% employees needs re-design of job.

15% of employees needs removal of interferences during training.

10% of employees needs re-organisation of the work place.

20% of employees needs up graded information during training sessions

Q.9 What are the general complaints about training sessions?

No of Time Wastage Gaps between Training Sessions are

employees the sessions sessions are boring.
unplanned

20 14 04 01 01

Time Wastage Gaps between the sessions

Training sessions are unplanned Sessions are boring.

5%
5%

20%

70%

According to the above data, out of 100% employees in ACME:

70% of employees have a complaint of time wastage during training.

20% of employees have a complaint of too many gaps between the sessions.

5% of employees said training sessions are unplanned and are boring.

 LEARNINGS DURING SIP

Selection of the Project

I am a student of MBA 1st year and have taken Human Resource Management as my
specialization subject.
While doing Summer Internship in ACME I studied the HR activities and functions
carried out in ACME during my SIP training & development came up as a topic of
interest while it is not easy to understand all the parameters it is still required by all
the Organizations.
Training is a learning process that involves the acquisition of knowledge, sharpening
of skills, concepts, rules, or changing of attitudes and behaviours to enhance the
performance of employees.

The Project Focus On:

How training & development is an antecedent of job involvement and what should
company do to make the company to improve employees performance.

LESSONS LEARN DURING SIP:

1. Selection of the Company for Sip Should Be Done Carefully.

2. Team work is very important for HR manager.

3. Networking and Communication skills need to be very good.

4. Need to know Excel Sheet for office work.

5. How the training and development of employees done in Industries.

6. Safety measure should be taken into consideration during training.

7. Time motion study plays a key role in the process of training.

 CONCLUSIONS

On the basis of the analysis made, the following conclusions are drawn:

 Maximum number of the employees finds healthy environment at the

work place.

 Lack of interest in employees act as a barrier in training programmes.

 Maximum employees said that they get help whenever they require.

 Employees are satisfied with the training and development programmes given
to them.

 The training programmes has helped in developing skills of the employees.

 After attending the training programme most of the workers find their attitude
better towards the job.

 Most of the employees wants to the workplace to be redesigned where the

training sessions are been conducted.

 Employees felt the time wastage during training session. But trainees were
satisfied with activities conducted during training program because it was
related to their job.
 RECOMMENDATION

RECOMMENDATIONS AND SUGGESTIONS

 Some advanced training is required in technology department.

 The company should adopt some other ways for nominating the trainees like
training need identification survey, self nomination, personal analysis,
organisational analysis, etc.

 Training should be a continuous process i.e., it should be imparted at regular

intervals.

 The duration of training program should be less and details should be precise
and accurate.

 HR department should conduct seminars on some vital topics so that

employees are always motivated and encouraged to work.
 BIBLIOGRAPHY

BOOKS REFERRED:

 Personnel and Human Resource Management by P. Subba Rao.

 Personnel Management by C. B. Mamoria.

 Human Resource and Personnel Management by K. Aswathappa.

 Human Resource Management by Anjali Ghanekar.

 Human Resource Management by T. N. Chhabra.

WEBSITES:

 www.goggle.com

 www.wikipedia.org

 www.irsl.com
 ANNEXURE

ACME SYNTHETIC CHEMICALS LTD. , MUMBAI.

QUESTIONNAIRE

PERSONAL DETAILS:

NAME:

AGE:

GENDER: MALE FEMALE

Q.1 Your organisation considers training as a part of organisational strategy.Do

You agree with this statement?

Strongly agree

Agree

Disagree

Somewhat agree

Q.2 To whom is training given more in your organisation?

New staff

Junior staff

Senior staff

Based on requirement
Q.3 What are the barriers to training and development in your organisation?

Time

Lack of interest

Money

Non availability of skilled trainer

Q.4 What mode of training is normally used in ypur organisation?

Job relation

Conference/Discussion

External training

Programmed instruction

Q.5 “ Training and Development sessions conducted in your firm are Useful.”Do
you agree with this statement?

Strongly agree

Agree

Disagree

Somewhat agree

Q.6 How long does it take to implement the trained process?

Less than one month

1-2 months

2-4 months

More than 4 months

Q.7 How well the work place of training is organised?

Excellent

Good

Bad

Average

Q.8 . What are the conditions that have to be improved during training

sessions?

Re organise the job

Remove interference

Re organise the work- place

Up grade the information of material

given during training.

Q.9 . What are the general complaints about training sessions?

Take away precious time of workers

Too many gaps between the sessions.

Training sessions are unplanned.

Boring and not useful.