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Operations Management: Hassaan Tariq

Operations management involves planning, organizing, coordinating, and controlling resources needed to produce goods and services. It is the central core function of every company. Operations management concerns strategic decisions that set the role, objectives, and activities of operations. The 3 key components of operations management are product development, process/planning and control, and supply chain management. Operations management deals with issues like rising inflation, short product life cycles, forecasting challenges, and technological upgrades.

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34 views

Operations Management: Hassaan Tariq

Operations management involves planning, organizing, coordinating, and controlling resources needed to produce goods and services. It is the central core function of every company. Operations management concerns strategic decisions that set the role, objectives, and activities of operations. The 3 key components of operations management are product development, process/planning and control, and supply chain management. Operations management deals with issues like rising inflation, short product life cycles, forecasting challenges, and technological upgrades.

Uploaded by

The Crimi
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Operations Management

Hassaan Tariq
Introduction to Operations Management
What is Ops ALL ABOUT????????????
Operations Management
• Operations management is about how organizations produce goods
and services. It involves planning, organizing, coordinating, and
controlling all the resources needed to produce a company’s goods
and services. Because operations management is a management
function, it involves managing people, equipment, technology,
information, and all the other resources needed in the production of
goods and services. Operations management is the central core
function of every company.(Salck and Chambers , 2007)

• Operations and Supply chain is defined as the design , operation and


improvement of the systems that create and deliver the firm’s
primary products and services. (Chase,Shankar and Jacobs)
Operations Strategy

Operations Resources Operations Strategy Market Requirements


Operations Strategy
Strategic Reconciliation of Market Requirements and
Operational Resources
Operations Strategy
Operations Strategy
Operations Strategy

• Operations strategy concerns the pattern of strategic decisions and


actions which set the role , objectives and activities of operations.
(Slack et al. ,2004)
3 Key Component of Operations Management
3 Components of Operations Management
Product Development
Who Drives the product??????

Tangible / Intangible
E.g. of Products?

Perishable / Number of Products?

Product Development – Product Design (UCD) (VOC); Product/System


Architecture / New Product Development / Costs/ DFM/Product
Development Phases / Stage Gate Process / Technology Strategy
Process / Planning and Control/Design and Mgt.
• What’s the Process? Physical / ETC
• Process Design / Queuing Analysis , Un-Certainty Analysis
• Capacity analysis?
• Un-Certainity Analysis? Demand / Supply
• Inventory Systems / Production Systems?
• Technology- Physical Flow – Information Flow ( ERP / Cloud)

• Controls ( What FACTORS determine Controls)


• Inventory Management ( Tools & Techniques)
• Production Optimisation
• Quality Management (SPC, 6Sigma)
• Continuous Improvement
• Just-In-Time
Supply Chain
Supply Chain Strategy – Outsource / Vendor Managed / In-House
Make / Buy
Supplier Selection – Tier 1 , Tier 2 , Benchmarks? Single/Dual
Supplier Development ? E.g. Lays , JLR ,

Supply Chain Management – End-to-End Visibility , Logistics Support ,


Outsourced / Supplier relations / Inventory Management / Reverse
Logistics /

What are the Factors that Determine the strategy?


Delayed Differentiation
Clock Speed in Operations Mgt.
Operational Management Issue’s
• Rising Inflation – Manufacture / Services
• Product Life Cycle – Feasibility /Short Product Life Cycle
• Transparency between Department / Customers-Supplier
• Project Timelines and Schedules
• Forecasting Issues – Demand / Supply
• Technological upgradations - IoT
• Supply Chain channels and Integration
• Single Product / Multiple Products – Integration with Business values.
• Control Benchmarks / Quality Standards
• Management – Allignment

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