Scribd
Upload
20 views

The Thriving Small Business: 7 Management Tools For Quality Control

The document discusses 7 common management tools for quality control: flowcharts, check sheets, cause and effect diagrams, Pareto charts, control charts, histograms, and scatter diagrams. It provides examples and descriptions of when and how each tool is used to identify issues, collect data, analyze problems, prioritize improvements, and monitor performance over time in business processes and quality initiatives.

Uploaded by

Mohammad Jawad
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
20 views

The Thriving Small Business: 7 Management Tools For Quality Control

The document discusses 7 common management tools for quality control: flowcharts, check sheets, cause and effect diagrams, Pareto charts, control charts, histograms, and scatter diagrams. It provides examples and descriptions of when and how each tool is used to identify issues, collect data, analyze problems, prioritize improvements, and monitor performance over time in business processes and quality initiatives.

Uploaded by

Mohammad Jawad
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 9

Like us on Facebook for more tips!

The Thriving Small Business

 HOME
o About

o Contact Us!

 HELPFUL ARTICLES
o Customer Service

o Human Resources

o Legal Updates

o Quality

o Sm Bus Management

o Strategic Planning

o Vision/Mission

 LEARNING LIBRARY

7 Management Tools for Quality Control


MAY 8, 2019 BY PATRICIA LOTICH

Many organizations use quality tools to help monitor and manage their quality initiatives.

There are several types of tools that can be used. However, there are seven management tools for
quality control that are the most common.

Different tools are used for different problem-solving opportunities, and many of the tools can be
used in different ways.

The trick is to become familiar and comfortable with all of these quality tools so you can pull the
appropriate one out of your toolbox when there is a problem that needs to be solved.

7 Management Tools For Quality Control


1. Flowchart
Most of us are familiar with flowcharts. You have seen flowcharts of reporting relationships
in organizational structures.
Flowcharts are also used to document work process flows.

This tool is used when trying to determine where the bottlenecks or breakdowns are in
work processes.

Flow-charting the steps of a process provides a picture of what the process looks like and can shed
light on issues within the process.

Flowcharts are also used to show changes in a process when improvements are made or to show a
new workflow process.

This example provides a picture so those checking children in will know the steps each takes
depending on whether it is their first time or a child who has been there before.

Example Flowchart
2. Check Sheet
A check sheet is a basic quality tool that is used to collect data. A check sheet might be used to
track the number of times a certain incident happens.

Report this ad

As an example, a human resource department may track the number of questions by employees, per
category, per day.
In this particular check sheet the tool shows the total number of questions received by the human
resources department.

This information helps that department identify opportunities to proactively share information with
employees in an effort to reduce the numbers of questions asked.

Example Check Sheet

3. Cause and Effect (fish bone) Diagram


A cause and effect diagram, also known as a fish-bone diagram shows the many possible causes of
a problem.

Report this ad

To use this tool, you need to first identify the problem you are trying to solve and simply write it in
the box (head of the fish) to the right.

Next, you will list the major causes of the problem on the spine of the fish.

Causes are typically separated into categories of people, process, materials and equipment.

Causes are then identified through brainstorming with a group familiar with the problem.

Once all of the possible causes are identified, they can be used to develop an improvement plan to
help resolve the identified problem.

Example Cause and Effect (Fish Bone) Diagram


4. Pareto Chart
A Pareto chart is a bar graph of data showing the largest number of frequencies to the smallest.

In this example, we are looking at the number of product defects in each of the listed categories.
When you look at the number of defects from the largest to the smallest occurrences, it is easy to
see how to prioritize improvements efforts.

Report this ad

The most significant problems stand out and can be targeted first.

Example Pareto Chart

5. Control Charts
Control charts or run charts are used to plot data points over time and give a picture of the
movement of that data.

These charts demonstrate when data is consistent or when there are high or low outliers in the
occurrences of data.

It focuses on monitoring performance over time by looking at the variation in data points. And it
distinguishes between common cause and special cause variations. The Dow Jones Industrial
Average is a good example of a control chart.

Example Control (Run) Charts


Report this ad

6. Histograms
Histograms are bar chart pictures of data that shows patterns that fall within typical process
conditions.

Changes in a process should trigger new collection of data.

A minimum of 50-75 data points should be gathered to ensure an adequate number of data points
have been collected.

The patterns that are detected demonstrate an analysis that helps understand variation.

In this example, it shows that the receptionist received the most phone calls about contribution
statements for that period.

Example Histogram
7. Scatter Diagrams
Scatter diagrams are graphs that show the relationship between variables. Variables often
represent possible causes and effect.

As an example, a scatter diagram might show the relationship between how satisfied volunteers are
that attend orientation training.

The diagram shows the relationship between volunteer satisfaction scores and volunteer orientation
training.

Example Scatter Diagram


Each of these quality tools has unique advantages for certain situations. And, not all tools are used
for all problem-solving.

Once a tool is learned, it can be adapted to different problem-solving opportunities.

Additionally, as with anything else, using tools properly takes practice and experience. Simply start
using each of the tools, and over time, you will become proficient and a great problem solver!

What problems does your organization have that could benefit from one of these tools?

You might also like