Scribd Logo
Upload

Welcome to Scribd!

  • 65 views

    Daftar Pustaka: Komunikasi-A5.pdf. (16

    Uploaded by

    Noviani Munsir
    The document is a bibliography or list of references for a research paper or project. It includes over 50 sources from books to journal articles published between 1989-2016 related to topics of health communication, patient satisfaction, and effective communication in healthcare settings. The sources are listed alphabetically by author's last name in Indonesian language.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Daftar Pustaka: Komunikasi-A5.pdf. (16

    Uploaded by

    Noviani Munsir
    65 views4 pages
    The document is a bibliography or list of references for a research paper or project. It includes over 50 sources from books to journal articles published between 1989-2016 related to topics of health communication, patient satisfaction, and effective communication in healthcare settings. The sources are listed alphabetically by author's last name in Indonesian language.

    Original Title

    DAPUS(2).docx

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document is a bibliography or list of references for a research paper or project. It includes over 50 sources from books to journal articles published between 1989-2016 related to topics of health communication, patient satisfaction, and effective communication in healthcare settings. The sources are listed alphabetically by author's last name in Indonesian language.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    65 views4 pages

    Daftar Pustaka: Komunikasi-A5.pdf. (16

    Uploaded by

    Noviani Munsir
    The document is a bibliography or list of references for a research paper or project. It includes over 50 sources from books to journal articles published between 1989-2016 related to topics of health communication, patient satisfaction, and effective communication in healthcare settings. The sources are listed alphabetically by author's last name in Indonesian language.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    DAFTAR PUSTAKA

    ___________. Profil Kesehatan (2010) Jakarta : DirjenYanMed

    Adler, R B Roman. (2010). Communication at work: Principles and


    Practices For Busines and the profesuion. New York: Ed 7 McGraw
    - Hill.

    Adler, Ronald B. Jeung George Rodman (2006) Understanding Human


    Communication. Oxford : Oxford University Press.

    Al-Abri and Al-Balushi. (2014) Patient Satisfaction Survey as a Tool


    Towards Quality Improvement. Oman Medical Journal, Vol. 29, No.
    1, hal 3-7.

    Anjaryani. WD.(2009) Kepuasan Pasien Rawat Inap terhadap Pelayanan


    Perawat di RSUD Tugu Rejo Semarang.
    http//eprints.undip.ac.id/23824/1 pdf.

    Argiris C., (1994). Good communication that block learning. HBR. July –
    Agustus

    Association of Reproductive Health Profesionals (2005) Comunications in


    Reproductive Health Curriculum 2nd ed 2005
    . http://www.arhp.org/publication diakses pada tanggal 22 Januari
    2017

    Billet. (2016) Measuring and Managing Patient Satisfaction Second


    Edition. American Hospital Association Company, America.

    Birdwhistell. (2007). Theoris of Human Communication. California : wards


    worth publishing.

    Burgoon, Michael. (2008). Approaching speech Communication. New York


    : Hol Rinehart and Winston

    Cangara, Hafied (2007) Pengantar Ilmu Komunikasi. Jakarta : Raja


    Grafindo Persada.

    Chandra, Ade (2006) Pengantar Ilmu Komunikasi.


    http://aurajogja.files.wordpress.com/2006/09/pengantar-ilmu-
    komunikasi-a5.pdf.(16 Maret 2017).
    Chang, Ching-Sheng, Chen, Su-Yueh and Lan, Yi-Ting (2013) Service
    quality, trust, and patient satisfaction in interpersonal-based medical
    service encounters, BMC Health Services Research 2013, 13:22.

    Deddy Mulyana (2010) Ilmu Komunikasi Suatu Pengantar. Bandung: PT


    Remaja Rosdakarya

    Departemen Kesehatan RI (2004) Pedoman Pelayanan Kebidanan Dasar


    Berbasis Hak Asasi Manusia dan Keadilan Gender” Direktorat
    Jenderal Bina Kesehatan Masyarakat. Direktorat Bina Kesehatan
    Keluarga.

    Dianne Berry (2007) Health Communication: Theory and Practice.


    McGraw-Hill Education, New York, NY

    Dolinsky, (2010). Complementary Therapies: A Challenge For Nursing


    Practice. Dalam Nursing Standards 24 (21): 35-39.

    Effendy, Onong Uchjana (2003) Ilmu Teori dan Filsafat Komunikasi. PT.
    Citra Aditya Bakti. Bandung.

    Fourianalistyawati E (2012 )Komunikasi yang Relevan dan Efektif antara


    Dokter dan Pasien. Jurnal Psikogenesis, (online), Vol.1, No.1,
    (academicjournal.yarsi.ac.id, diakses 5 April 2017).

    Gomen, Esther N (Ed.) (2008) Questions and Politiness: Strategy in Social


    Interaction. Cambridge.

    Graham, H.G., (1991) The Impact of non verbal communication of


    organization: A survay of perceptions. The journal of Business
    communication. Winter 1991.

    Handayaningsih. (2012) Tehnik Komunikasi Keperawatan : Ed. 2 Pustaka


    Pelajar, Yogyakarta.

    Hardiman, F. Budi (2009) Menuju Masyarakat Komunikatif. Yogtakarta:


    Kanisius.

    Hardjana, Agus M. (2003). Komunikasi Intrapersonal dan Interpersonal.


    Yogyakarta: Kanisius.

    Herlina (2014) Bacaan Mata Kuliah Ilmu Pernyataan : Materi 4 Komunikasi


    Verbal. Psikologi Universitas Pendidikan Indonesia.

    Jacobalis (1989) Menjaga Mutu Pelayanan Rumah Sakit. Perhimpunan


    Rumah Sakit Seluruh Indonesia (PERSI)
    Jesse, Delia Clark. (2008). Contrukvism Di dalam: Griffin, EM. Editor A
    First look At Communication Theory Sixth Edition New York :
    McGraw-Hill Companies, Inc

    Konsil Kedokteran Indonesia. (2006) Komunikasi Efektif Dokter-Pasien.


    Jakarta: KKI.

    Kotler, Philip (1994) Manajemen Pemasaran, Analisis Perencanaan,


    Implementasi, dan kontrol, Jilid I. Jakarta: PT. Prehalindo.

    Moison, Walter, & White dalam Haryanti (2000) Manajemen Mutu


    Pelayanan Kesehatan. Surabaya: Airlangga University

    Muhammad, A (2004) Komunikasi Organisasi, Jakarta: Bumi Aksara.

    Mulyana, Deddy (2007) Ilmu Komunikasi Suatu Pengantar. PT. Remaja


    Rosdakarya, Bandung.

    Northouse, Peter G. (1998) Health Communication: Strategies for Health


    Professionals (4th Edition). New York: Paperback.

    Nursalam (2008) Manajemen Keperawatan : Aplikasi dalam Praktek


    Keperawatan Profesional. Edisi Pertama Salemba Medika Jakarta

    Olgum Kitapci. (2014) The Impact of Service Quality Dimensions on


    Patient Satisfaction, Repurchase Intentions and Word-of Mouth
    Communication in the Public Healthcare Industry. Akdeniz
    University. Procedia Social and Behaviour Science

    Onong Uchyana Effendi (2012) Ilmu Komunikasi Teori dan Praktek.


    Bandung: PT Remaja Rosdakarya.
    http://www.helpguide.org/mental/effective_communication
    _skills.htm

    Page, L, Han P, Nedza S, et al (2011) Patient-Clinician Communication


    Basic Principles and Expectations. Washington D.C. : Institute of
    Medicine

    Pearson, Judy (2003) Human Communication. New York: Mc Graw Hill


    Companies.

    Pitasari, D.Kusuma. (2007) Proses Komunikasi PT. Indofood-Vendor-


    Petani Kentang Di Desa Dieng Kecamatan Kejajar Kabupaten
    Wonosobo. Faperta UPN “Veteran” Yogyakarta. Skripsi.
    Potter, P.A & Perry, A.G. (2005) Fundamental of Nursing Concepts,
    Process and Practice. Seventh edition. St.Louis: Mosby Year Book.

    Prayitno,Harun Joko. (2011) Tindak Tutur Direktif Pejabat dalam Peristiwa


    Rapat Dinas: Kajian Sosiopragmatik Berperspektif Jender di
    Lingkungan Pemerintah Kota Surakarta. Disertasi. Surakarta:
    Pascasarjana UNS.

    Prijosaksono, Aribowo dan Sembel, Roy (2002)Komunikasi Yang Efektif


    http://www. inline.or.id. (16 Maret 2017).

    Puspitasari R. (2016) Hubungan Etika Dokter dengan Kepuasan


    Pasien.Universitas Sebelas Maret Institutional Repository (online).
    (eprints.uns.ac.id, diakses 5 April 2017).

    Rambat, Lupiyoadi, dan A. Hamdani (2009) Manajemen Pemasaran Jasa.


    Edisi. Ketiga. Jakarta ; Salemba Empat.

    Rusmana, A. (2009). Komunikasi Efektif Dokter Gigi vs Pasien. diunduh


    tanggal 18/01/17

    Sabar, utoto (2007) Pengantar Metedologi Penelitian. FKIP: Universitas


    Muria Kudus

    Salam, H Burhanuddin (2006) Etika Sosial: Asas Moral dalam Kehidupan


    Manusia. Jakarta: PT Rineka Cipta.

    Stuart, G. W. (2007) Buku Saku Keperawatan Jiwa . Edisi 5. Jakarta.


    EGC.

    Tjiptono, Fand (2002) Strategi Pemasaran, Edisi Kedua, Penerbit Andi


    Offset, Yogyakarta

    Wantysastro http://wantysastro.wordpress.com/2013/06/01/pengertian-
    komunikasi-verbal-dan-nonverbal-beserta-contoh-dan-slogan-
    produk/ (Diakses 16 Maret 2017)

    Wiyono Djoko Haji (2008) Manajemen Mutu Pelayanan Kesehatan


    Airlangga Press. Surabaya

    Wulandari, Fitria (2016) Hubungan Komunikasi antara Dokter-Pasien


    dengan Kepuasan Pasien Rawat Inap di RSUD Sukoharjo,
    Surakarta: Universitas Muhammadiyah Surakarta.

    You might also like