Master of Engineering

Graduate School

Amiable Aromas
Cookies and Coffee Shop
Customer Menu Management System
Software Requirements Specification Document

A Final Requirement for the Course

Software Engineering

Dareal Alann B. Garcia, EcE

March 2016
Version: (1.00) Date: (03/31/2016)

Table of Contents

1. INTRODUCTION
1.1 Purpose
1.2 Scope
1.3 Definitions, Acronyms and Abbreviations
1.4 References
1.5 Overview
2. THE OVERALL DESCRIPTION
2.1 Product Perspective
2.1.1 System Interfaces
2.1.2 Interfaces
2.1.3 Hardware Interfaces
2.1.4 Software Interfaces
2.1.5 Communications Interfaces
2.1.6 Memory Constraints
2.1.7 Operations
2.1.8 Site Adaptation Requirements
2.2 Product Functions
2.3 User Characteristics
2.4 Constraints
2.5 Assumptions and Dependencies
2.6 Apportioning of Requirements
3. SPECIFIC REQUIREMENTS
3.1 External Interfaces
3.2 Functions
3.3 Performance Requirements
3.4 Logical Database Requirements
3.5 Design Constraints
3.5.1 Standards Compliance
3.6 Software System Attributes
3.6.1 Reliability
3.6.2 Availability
3.6.3 Security
3.6.4 Maintainability
3.6.5 Portability
3.7 Organizing the Specific Requirements
3.7.1 System Mode
3.7.2 User Class
3.7.3 Objects
3.7.4 Feature
3.7.5 Stimulus
3.7.6 Response
3.7.7 Functional Hierarchy
 3.7.8 Additional Comments
4. CHANGE MANAGEMENT PROCESS
5. DOCUMENT APPROVALS
6. SUPPORTING INFORMATION
 1. INTRODUCTION
This section of the Software Requirements Specification (SRS) document provides the
overview of the Customer Menu Management System (CMMS) of Amiable Aromas Cookies
and Coffee Shop, specifically the system’s purpose, scope, definitions and references.
1.1 Purpose
The purpose of this SRS document is to cover the overall description of the software system
of Amiable Aromas Cookies and Coffee Shop, specifically the system’s product perspective,
hardware, software and communication interfaces, memory constraints, operations, site
adaptation requirements, functions, characteristics, some constraints, assumptions and
dependencies. This SRS also detail the system’s specific requirements, specifically
requirements on performance, logical database, design constraints, standard compliance,
software system attributes such as reliability, availability, security, maintainability and
portability, system mode, user class, objects, features, stimulus, and response. Lastly, this
SRS is intended for the stakeholders and management of the Amiable Aromas Cookies and
Coffee Shop in general, and the systems engineers, analysts, designers, implementers,
testers, maintenance, and the users themselves in particular. This SRS will document
further changes, revisions and additions to any requirement and functionality of the
software system.

This SRS document is based upon IEEE Std 830-1998 IEEE Recommended Practice for
Software Requirements Specifications.
1.2 Scope
In conventional cake stores and coffee shops, a static menu is utilized to show the available
food and beverage choices to customers. These menus are generally paper based and
therefore impose restrictions on the prices available and a responsibility to update them.
This document specifies the requirements for a restaurant paper menu and ordering
replacement strategy to alleviate the problems associated with the current method. Three
related concepts are encompassed by the general scope of the Customer Menu
Management System (CMMS). The first pertains to the replacement of paper-based menus
using an electronic format, the second relates to an electronic strategy for the front office
handling or cashiering of a customer’s order and the third surrounds the process of
transferring said electronic orders to the kitchen for preparation. It should be noted that
while the suggested strategy incorporates the use of various hardware components, the
primary focus of the presented SRS relates to the constituent software elements.

The CMMS is a software package to facilitate ordering within Amiable Aromas Cookies and
Coffee Shop. The customer is able to view the menu, place orders, call the waiter, and
organize the final bill through an LCD screen interface built into their table. Waiters are
able to initialize a table for customers, control table functions remotely to assist customers,
confirm orders, send orders to food preparation staff and finalize the customer’s bill – all
through their wireless tablet PC. The food staff, with their touch-display interfaces to the
system, is able to view orders sent to the kitchen by waiters. During preparation, they are
able to let the waiter know the status of each item, and can send notifications when items
are completed, again through the touch-display.
The system contains full accountability and logging systems, and supports supervisor
actions to account for exceptional circumstances, such as a meal being refunded or walked
out on.

Customers are presented with an attractive and easy-to-use surface computer GUI with a
drag-and-drop ‘objects’ in their menus. Waiters are able to perform all actions that the
table system normally handles via their tablet PCs, so in the event of a customer being
unable to operate the surface computer, the waiter can handle orders while using retaining
the accountability and logging functions of the system, and retaining the same channel of
communication with food staff.
1.3 Definitions, Acronyms and Abbreviations

Term Description
Item Single serving of food
Order Comprises one or more items
Meal Comprises one or more orders (associated with one customer)
Customer Restaurant patron that orders/pays for a meal
Staff General restaurant employee
Waiter Staff member whose primary job is to take orders/serve meals to
customers
Chef Staff member whose primary job is to prepare items
Supervisor Staff member whose primary job is to manage restaurant
operations
Table Comprises one or more seats at which customers sit and place
orders from
Account Comprises all the meals from a table
Payment Comprises the total cost of zero or more meals and zero or more
tips
Server Backend computer that hosts the restaurant menu and ordering
system
Surface Computer Built into tables to provide customers with menu/ordering
functionality
Tablet Wireless mobile computer to provide staff with customer serving
functionality
Display Touch screen to provide a means for chefs to interact with the
system
Register System Point of sale terminal for handling bill payments
Bankcard Customer debit/credit card
Menu Surface computer representation of the available items and other
options
 Acronym Description
SRS Software Requirement Specification
CMMS Customer Menu Management System
DBMS Database Management System
LAN Local Area Network
IP Internet Protocol
TCP Transmission Control Protocol
UDP User Datagram Protocol
IEEE 802.11 Wireless Local Area Network Standard
SSLv3 Secure Sockets Layer Version 3
WPA2-PSK Wi-Fi Protected Access 2 with Pre-Shared Key
UI User Interface
Table 1.3 Table of Definitions, Acronyms and Abbreviations
1.4 References
IEEE Std 830-1998 (Revision of IEEE Std 830-1993) IEEE Recommended Practice for
Software Requirements Specifications

Software Engineering: A Practitioner's Approach, 8/e

Roger S Pressman, R.S. Pressman & Associates, Inc
Bruce R. Maxim, University of Michigan

Software Engineering, 9/e

Ian Sommerville

Software Engineering Handbook

Jessica Keyes

Software Requirements, 3/e

Karl Wiegers and Joy Beatty

Systems Analysis and Design, 9/e

Gary B. Shelly and Harry J. Rosenblatt

1.5 Overview
The structure of this SRS is as follows. Section 2 presents an overall description of the
software system CMMS. Attention is given to putting the resultant software product into
perspective and further outlining end-user characteristics, system constraints and
assumptions. Section 3 is devoted to the specification of software requirements both
functional and non-functional in nature. The functional requirements listed have been
sectioned according to the categories of system users.
 2. THE OVERALL DESCRIPTION
The following section presents an overall description of the subject CMMS. In particular,
the product has been put into perspective through a detailed assessment of the system,
user, hardware, software and communication interfaces, memory considerations,
operational modes and site adaptation requirements. Further, characteristics of the
system’s end-users are discussed along with the identified system constraints and
assumptions. To conclude the section, an apportioning of requirements has been outlined.
2.1 Product Perspective
The software described in this SRS is the software for a complete CMMS system. The
system merges various hardware and software elements and further interfaces with
external systems. Thus, while the software covers the majority of the system's
functionality, it relies on a number of external interfaces for persistence and unhandled
tasks, as well as physically interfacing with humans.
2.1.1 System Interfaces
The CMMS interfaces with an existing payment system, including a cash register and
software-accessible credit system, in order to quickly and easily handle customer billing.
The payment system should be operable such that it can return information to the CMMS
system as to whether payment was successful or failed.
2.1.2 Interfaces
There are three separate user interfaces used by the CMMS software, each related to an
interfaced physical hardware device (see Section 2.1.3). These three user interfaces are the
Surface Computer UI, Tablet UI and Display UI.

Surface computer UI

The Surface Computer UI is the interface used by restaurant customers. This interface uses
the surface computer paradigm - users interact with the system by dragging 'objects'
around on the flat-screen touch-sensitive display. For the CMMS, users can manipulate
objects such as items of food, dietary requirements, tips and menus on the surface of their
table. Such objects can be moved into static objects such as meals and payments to perform
various functions. In addition to this object manipulation paradigm, a limited system menu
is necessary. Users will summon their restaurant menu, which is combined with a
system/command menu, using an easy touch gesture, a double-tap on the touch surface,
and dismiss it with a similar gesture or by tapping a close button GUI element. The GUI will
take a small percentage of the table's screen, so the UI will be clear and uncluttered.

Tablet UI

The Tablet UI is designed to run on a small, wireless-enabled touch-screen tablet PC (e.g.

iPad), to be used by waiters to accommodate customer needs. This UI will be designed for
use with a stylus input into the touch-screen. Because the number of operations the UI
needs to support is relatively limited, there will be no nested menu structure. The UI shall
provide simple graphical interfaces, similar to a map, to allow the user to select
tables/customers as the target of operations.
Display UI

The Display UI provides kitchen staff with simple functionality related to ordered items.
The UI will display the list of items in large, easy-to-read text, sorted by time of submission
with additional information (such as dietary requirements and the destination table)
displayed in tabulated format. Input is provided by fingertips, as opposed to a stylus
2.1.3 Hardware Interfaces
There are three external hardware devices used by the CMMS, each related to a user
interface (see Section 2.1.2). These devices are the surface computers, the wireless tablets
and the touch displays. All three devices must be physically robust and immune to liquid
damage and stains. The devices (with the possible exception of displays) must also have
good industrial design aesthetics, as they are to be used in place of normal restaurant
tables and notepads and will be in direct contact with customers. The devices behave as
'terminals' in the sense that they never have a full system image, do not store data and are
not used for the core logic of the system. However, they should be fully capable computers
that can use textual data from the server along with local UI/interpretation code to display
UI elements and take input. All order and transaction records should be stored on the
server, not these computers. The performance of these terminals over an area the size of a
restaurant is likely to be unacceptable. In all three cases, the hardware device takes
information from the CMMS and processes the information to display. It also provides user
input information to the CMMS.
2.1.4 Software Interfaces
The CMMS will interface with a Database Management System (DBMS) that stores the
information necessary for the CMMS to operate. The DBMS must be able to provide, on
request and with low latency, data concerning the restaurant's menu, employees (and their
passwords) and available dietary requirements. Additionally, it should take and archive
data provided to it by the CMMS. This data will include records of all orders and
transactions (system states and state changes) executed by the CMMS. The DBMS must
store all data such that it can be used for accounting, as well as accountability.
2.1.5 Communications Interfaces
The CMMS will interface with a Local Area Network (LAN) to maintain communication with
all its devices. It should use a reliable-type IP protocol such as TCP/IP or reliable-UDP/IP
for maximum compatibility and stability. All devices it will interface with should contain
standard Ethernet compatible, software accessible LAN cards to maintain communication
between the server and the surface computers, tablets, displays and the external payment
system. Devices that are wireless should also use Ethernet compatible cards, using the IEEE
802.11b/g standard and having support for WPA2-PSK encryption. The use of IEEE
802.11n transmission standard hardware is also acceptable if all other local hardware is
conformant to the same standard.
2.1.6 Memory Constraints
The memory usage of the CMMS will have to be constrained by the devices it is intended to
run on. In particular, the wireless tablets, as mobile devices, may have limited memory -
this should be taken into account when writing the tablet software. Memory constraints
upon the server, surface computers and displays are not likely to be an issue as each will
likely have at least a Gigabyte of primary memory and hundreds of Gigabytes or more of
secondary memory.
2.1.7 Operations
The CMMS has only one mode of operation. However, because of the restaurant
environment it is used in, it must be able to operate for long periods, without error. The
server must be able to operate unattended indefinitely. It should not need physical
interaction except for upgrades and failure of hardware elements. Backup and recovery
should be handled by the DBMS and operating system, or external software running on a
timed backup system. Interaction from the CMMS should not be required. Since data should
not be stored on any of the devices other than the server, keeping a system image on the
server for each device may be a sufficient operational method to facilitate restoration
should a device become corrupted.
2.1.8 Site Adaptation Requirements
Site configuration for the CMMS is expected to encompass the following steps:
 Install the server, surface computers and displays
 Acquire sufficient tablets for all staff that need to use them
 Network all devices, install operating systems, server software and DBMS
 Secure network, distribute initial passkeys
 Install CMMS software
 Configure server CMMS software
Some customization of CMMS software elements may be required, including:
 Table layout maps
 GUI elements, especially for customer-facing UIs
2.2 Product Functions
The following are the major functions of the CMMS software:
 Login/Logout
 Activate/Deactivate Table
 Accept Order
 Deliver Item
 Place Order
 Pay Bill
 Call Waiter
 Process Bankcard Payment
 Process Cash Payment
 Abort Meal
 Abort Account
 Issue Refund
 Accept/Reject Item
 Indicate Item Ready

2.3 User Characteristics

The end-users of the CMMS fall into three primary categories, unskilled, partly skilled and
highly skilled.
Unskilled User

The users of the surface computers are walk-in customers and should therefore be
assumed to have no relevant prior skills or education other than basic abilities to operate
an automated system; no more complex than a parking meter or vending machine.

Partly skilled User

The users of the tablets and displays are waiters and chefs respectively and they should be
able to use the system and further be able to train others with minimal training themselves.
They must be able to explain all elements of the user interfaces except the server.
Supervisors also fall into the same category, though they will have to learn other sections of
the system (refunds etc.); these should not be of notably greater complexity than the
standard functions. This class of user would be expected to have at least completed high-
school education or equivalent.

Highly skilled User

The initial installation and configuration of hardware and the constituent CMMS system
components (especially the server) is guaranteed to require someone with notable
computer experience, including extensive experience with network and operating systems
to complete it. The software should not be needlessly complex, but it is still expected not to
be entirely 'plug and play'. This class of user is expected to have extensive computer
experience.
2.4 Constraints
The CMMS should be written in an object-oriented language with strong GUI links and a
simple, accessible network API. The primary candidate tool chains are Java, C++ and Visual
Basic. The system must provide a capacity for parallel operation and system design should
not introduce scalability issues with regard to the number of surface computers, tablets or
displays connected at any one time. The end system should also allow for recovery, without
data loss, from individual device failure. There must be a strong audit chain with all system
actions logged. While interfaces are covered in Section 2.1, it is worth noting that this
system is likely to conform to what is available. With that in mind, the most adaptable and
portable technologies should be used for the implementation. The system has criticality
insofar as it is a live system. If the system is down, then customers must not notice, or
notice that the system recovers quickly (seconds). The system must be reliable enough to
run crash and glitch free more or less indefinitely, or facilitate error recovery strong
enough such that glitches are never revealed to its end-users.
2.5 Assumptions and Dependencies
The SRS assumes that none of the constituent system components will be implemented as
embedded applications. The implication is that the target hardware will provide a capacity
for standalone program/application deployment and not require customized embedded
firmware to be written. It is further assumed that tablet PCs of sufficient processing
capability and battery life will be utilized. The surface computers employed by the system
should facilitate being utilized/left on for extended periods (sufficient for daily use) and
that they are programmable in the same fashion as x86 architecture computers. Finally, it is
further assumed that the deployment environment is capable of supporting an IEEE 802.11
wireless network for system communication.
2.6 Apportioning of Requirements
This subsection pertains to both the functional and non-functional requirements omitted
unintentionally from this part of the SRS document.
 3. SPECIFIC REQUIREMENTS
The following section presents the complete set of functional and non-functional
requirements identified for the subject CMMS. Functional requirements are listed first,
according to their relationship to the overall system, customers, waiters, chefs and
supervisors. The non-functional requirements that pertain to safety, security, the interface,
human engineering, qualification, operation, maintenance and performance are
subsequently presented. The functional requirements have been specified using a natural
language description using UML Analysis Models.
3.1 External Interfaces
[Please refer to Section 2.1 of this document.]
3.2 Functional Requirements
This subsection presents the identified functional requirements for the subject CMMS.
Initially, general requirements that pertain to the whole system are given. Where possible,
subsequent requirements have been demarcated based on their relevance to the
users of the system, that is, customers, waiters, chefs and supervisors.
3.2.1 General
Table 3.2.1 presents the identified functional general requirements that directly relate to
the entire subject CMMS.

Requirement Description
GR1 A server shall host the CMMS and provide system data processing
and storage capability.
GR2 A surface computer shall provide a customer with all
customer system functionality.
GR3 A tablet shall provide a waiter/supervisor with all
waiter/supervisor system functionality (according to access
control).
GR4 A display shall provide a chef with all chef system functionality.
GR5 All system functionality shall be accessible through touch
sensitive surface computers, tablets and displays via simple touch
gestures.
GR6 A tablet shall be capable of interfacing with a register to facilitate
the accurate processing of a payment.
Table 3.2.1 General Functional Requirements
3.2.2 Customer
Table 3.2.2 presents the identified functional customer requirements that directly
relate to the customers of the subject CMMS.

Requirement Description
CR1 A customer shall be able to engage their menu by double tapping
the activated surface computer in their table.
CR2 A customer shall be able to dismiss their menu by double
tapping its dismiss option.
CR3 A customer shall be able to create an empty pending order
 through their engaged menu.
CR4 A customer shall not be able to dismiss their engaged menu
while there is a non-empty pending order associated with the
engaged menu.
CR5 A customer shall be able to navigate through the available
items in their engaged menu.
CR6 A customer shall be able to add an item to a pending order
by dragging the item from the engaged menu onto the order.
CR7 A customer shall be able to remove an item from a pending order
by dragging the item off the order.
CR8 A customer shall be able to add a special dietary requirement to
an order by dragging the requirement from the engaged menu
onto the order.
CR9 A customer shall be able to add a wildcard special dietary
requirement to an order in the case that their requirement is not
represented by the system.
CR10 A customer shall be able to place an order through their engaged
menu if it is pending and not empty.
CR11 A customer shall be able to cancel an order through their engaged
menu if it is pending and not yet placed.
CR12 A customer shall be able to call for waiter assistance through
their engaged menu.
CR13 A customer shall be able to engage bill mode to finalize payment
through their engaged menu.
CR14 A customer shall be able to disengage bill mode to cancel the
billing process through their engaged menu.
CR15 When in billing mode, a surface computer shall display a
representation of a cash payment for the whole table.
CR16 When in billing mode, a surface computer shall display a
representation of a bankcard payment for each customer.
CR17 When in billing mode, a surface computer shall display a
representation of every meal ordered that may each be dragged
into a payment.
CR18 When in billing mode, a surface computer shall display a
representation of tip denominations that may be dragged into a
payment.
CR19 A customer shall be able to drag a meal into a bankcard
payment or a cash payment.
CR20 A customer shall be able to drag a meal out of a bankcard payment
or a cash payment.
CR21 A customer shall be able to drag a tip denomination into a
bankcard payment or a cash payment.
CR22 A customer shall be able to drag a tip denomination out of a
bankcard payment or a cash payment.
Table 3.2.2 Customer Functional Requirements
 3.2.3 Waiter
Table 3.2.3 presents the identified functional waiter requirements that directly relate to the
waiters (and supervisors) of the subject CMMS.

Requirement Description
WR1 A waiter shall be able to log into a tablet using their
assigned username and password.
WR2 A waiter shall be able to log out of a tablet.
WR3 A waiter shall be able to activate a surface computer and
consequently open its associated account through a tablet.
WR4 A waiter shall be able to deactivate a surface computer and
consequently close its associated account through a tablet.
WR5 A waiter who activates a surface computer shall be assigned to the
table that contains it.
WR6 A waiter assigned to a table shall be alerted via their wireless
tablet when:
 An order is placed from that table
 An item ordered by that table is rejected by the kitchen
 An item ordered by that table is ready to be served
 The table has requested waiter assistance
WR7 A tablet shall allow a waiter to accept an order placed by a
customer through a surface computer.
WR8 A tablet shall allow a waiter to reject an order placed by a
customer through a surface computer.
WR9 A tablet shall allow a waiter to indicate the delivery of an item to
its customer.
WR10 A tablet shall allow a waiter to process a payment using cash.
WR11 A tablet shall allow a waiter to process a payment using a
bankcard.
Table 3.2.3 Waiter Functional Requirements
3.2.4 Chef
Table 3.2.4 presents the identified functional chef requirements that directly relate to the
chefs (and supervisors) of the subject CMMS.

Requirement Description
CHR1 A chef shall be able to accept a customer’s order item through a
display.
CHR2 A chef shall be able to reject a customer’s order item through a
display.
CHR3 A chef shall be able to indicate that a customer’s order item
is ready to be served through a display.
Table 3.2.4 Chef Functional Requirements
3.2.5 Supervisor
Table 3.2.5 presents the identified functional supervisor requirements that directly
relate to the supervisors of the subject CMMS.

Requirement Description
SR1 A supervisor shall be able to do everything a waiter can.
SR2 A supervisor shall be able to do everything a chef can.
SR3 A supervisor shall be able to abort a customer’s meal from
the active system with no expectation of payment.
SR4 A supervisor shall be able to abort a table's account/meals
from the active system with no expectation of payment.
SR5 A supervisor shall be able to issue a refund for one or more
items to a customer.
Table 3.2.5 Supervisor Functional Requirements
3.2.6 Use Case Diagram
Figure 3.2.6 presents a use case diagram for the subject CMMS. The key interactions
between the end-users of the system and the system itself are depicted.

Figure 3.2.6 Use Case Diagram of the Customer Menu Management System
 3.3 Software System Attributes
This subsection presents the identified non-functional requirements for the subject
CMMS. The subcategories of non-functional requirements given are safety, security,
interface, human engineering, qualification, operational and maintenance.
3.3.1 Safety
Table 3.3.1 presents the identified non-functional safety requirements that directly
relate to the entire subject CMMS.

Requirement Description
SNR1 The system shall log every state and state change of every surface
computer, tablet and display to provision recovery from system
failure.
SNR2 The system shall be capable of restoring itself to its previous state
in the event of failure (e.g. a system crash or power loss).
SNR3 The system shall be able to display a menu at all times to
facilitate manual order taking should the need arise.
SNR4 The system shall utilize periodic 30-second “keep-alive” messages
between tablets and the server to monitor tablet operational
status.
SNR5 The system shall flag tablets that fail to send timely “keep-
alive” messages as non-operational and disassociate the assigned
waiter from the tablet.
Table 3.3.1 Safety Requirements
3.3.2 Security
Table 3.3.2 presents the identified non-functional security requirements that directly
relate to the entire subject CMMS.

Requirement Description
SFNR1 Wireless communication throughout the system will be encrypted
using SSLv3 at the application layer and WPA2-PSK at the data
link layer.
SFNR2 The WPA2-PSK password used for wireless communication must
have bit strength of at least 80 bits.
SFNR3 The WPA2-PSK password used for wireless communication must
be changed every three months.
SFNR4 A waiter password used for tablet login must have a bit-strength
of at least 64 bits.
SFNR5 A waiter password used for tablet login must be changed every
three months.
SFNR6 A waiter shall only be able to log into one tablet at any given
instance of time.
SFNR7 A waiter that attempts to log into a second tablet while
already logged into another tablet shall be rejected and notified
through both tablets.
 SFNR8 The system shall provide two levels of access:
 A supervisor level for unrestricted access to system
functionality
 A waiter level for access to waiter functionality
SFNR9 A surface computer shall not require a user to log in.
SFNR10 A tablet shall require a user to log in using a username and
password.
SFNR11 A display shall not require a user to log in.
Table 3.3.2 Security Requirements
3.4 Performance Requirements
Table 3.4 presents the identified non-functional performance requirements that directly
relate to the entire subject CMMS.

Requirement Description
PNR1 The server shall be capable of supporting no less than 100
concurrent connections from any combination of surface
computers, tablets and displays.
PNR2 The server shall be capable of supporting an arbitrary number of
surface computers, tablets and displays, that is, it shall provide no
limit on how many devices are in the system.
PNR3 The server shall be capable of supporting an arbitrary number of
active meals/orders, that is, no meals/orders shall be lost under
any circumstances.
PNR4 The server shall be capable of supporting an arbitrary number of
active customer payments, that is, no payments shall be lost under
any circumstances.
Table 3.4 Performance Requirements
3.5 Logical Database Requirements
The following table 3.5 presents descriptions for the classes identified for the subject
CMMS and a class diagram showing the object classes and relationships involved in a use
case. The class diagram of figure 3.5 is a logical model, which evolves into a physical model
and finally becomes a functioning information system. In structured analysis, entities, data
stores, and processes are transformed into data structures and program code. Similarly,
class diagrams evolve into code modules, data objects, and other system components.

Class Description
Item This class represents an item of food or beverage from the
restaurant’s menu. It exists as a part of either a single order or a
single meal, but not both at the same time. An Item that is part of
an order may contain a dietary requirement. An Item contains
the menu item's name, price, description, status and an image
or model to depict the Item on a surface computer or display.
DietaryRequirement This class represents a customer’s dietary requirement (e.g.
 Vegetarian). It exists as part of either a single Order or a single
Item, but not both at the same time. A DietaryRequirement
contains both the name and a description of the particular
requirement it represents.
Order This class represents a collection of Items and
DietaryRequirements. It is part of a single Meal and maintains
information about whether it has been placed or approved. An
Order can be in either the placed, cancelled or the approved state.
An Order will typically be deleted shortly after it has been
approved and its Items added to the customer's Meal, tying the
Items in the Order to an Account.
Meal This class represents a collection of all items ordered by a
single customer. It is part of a single Account and maintains
the seat number related to the Meal. The total price of a Meal
is also maintained.
Account This class represents the associated Meals and Payments of a
Table of customers. It consists of one or more Meals and one or
more Payments. An account is related to one Table and is
associated with one Tablet.
Table This class represents a physical table at which a customer may be
seated and its integrated surface computer. If the represented
table is activated, an Account will be associated with the
Table. It contains information about its current mode and its
unique identification number. Further, it may be woken
(activated), put to sleep (deactivated), placed in ordering mode or
placed in billing mode.
Tablet This class represents a wireless tablet used by staff; it
essentially represents a waiter/supervisor logged into the
tablet and consequently the system. The class contains
information about who is logged into the Tablet. It may also be
associated with any number of Alerts that can be sent to it by the
system.
Alert This class represents a message sent to a Tablet to alert the
waiter/supervisor of an event related to one of the Tables they
have been assigned. It maintains a category (e.g. 'item rejected',
'item ready') and a description. An Alert belongs to exactly one
Tablet.
Payment This class represents a payment to be made to the restaurant. It
may contain any number of Meals and is related to exactly one
Account. A Payment maintains its total value and the seat number
of the paying customer.
BankcardPayment This class represents an extension of the Payment class for
customer payments that are to be paid using a bankcard.

CashPayment This class represents an extension of the Payment class for

 customer payments that are to be paid using cash.
Table 3.5 Logical Database Requirements

Figure 3.5 Class Diagram of the Logical Database Requirements of the CMMS
3.6 Design Constraints
The scope of this CMMS, which fall within the boundaries of restaurant operations and
management, calls for no design constraints and/or standard compliances at this stage.
4 CHANGE MANAGEMENT PROCESS
The Change Management process establishes an orderly and effective procedure for
tracking the submission, coordination, review, evaluation, categorization, and approval for
release of all changes to the project’s baselines.
CHANGE REQUEST PROCESS FLOW REQUIREMENTS
Step Description
Generate CR A submitter completes a CR Form and sends the completed form
to the Change Manager
Log CR Status The Change Manager enters the CR into the CR Log. The CR’s
status is updated throughout the CR process as needed.
Evaluate CR Project personnel review the CR and provide an estimated level
of effort to process, and develop a proposed solution for the
suggested change
Authorize Approval to move forward with incorporating the suggested
change into the project/product
Implement If approved, make the necessary adjustments to carry out the
requested change and communicate CR status to the submitter
and other stakeholders

Generate CR Evaluate CR Authorize CR Implement CR

Log Updated Status

Report Status

CHANGE REQUEST FORM AND CHANGE MANAGEMENT LOG

Element Description
Date The date the CR was created
CR# Assigned by the Change Manager
Title A brief description of the change request
Description Description of the desired change, the impact, or benefits of a
change should also be described
Submitter Name of the person completing the CR Form and who can
answer questions regarding the suggested change
Phone Phone number of the submitter
E-Mail Email of the submitter
Product The product that the suggested change is for
Version The product version that the suggested change is for
Priority A code that provides a recommended categorization of the
urgency of the requested change (High, Medium, Low)
EVALUATING AND AUTHORIZING CHANGE REQUESTS
Change requests are evaluated using the following priority criteria:
Priority Description
High <Insert the definition the project assigns to a high priority CR>
Medium <Insert the definition the project assigns to a medium priority
CR>
Low <Insert the definition the project assigns to a low priority CR>
<priority> <Insert the definition the project assigns to this level of priority
CR>

Change requests are evaluated and assigned one or more of the following change
types:
Type Description
Scope Change affecting scope
Time Change affecting time
Duration Change affecting duration
Cost Change affecting cost
Resources Change affecting resources
Deliverables Change affecting deliverables
Product Change affecting product
Processes Change affecting process
Quality Change affecting quality
<change <define this change type>
type>

Change requests are evaluated and assigned one of the following status types:
Status Description
Open Entered/Open but not yet approved or assigned
Work in CR approved, assigned, and work is progressing
Progress
In Review CR work is completed and in final review prior to testing
Testing CR work has been reviewed and is being tested
Closed CR work is complete, has passed all tests, and updates have been
released.
<status <define this status type CR>
type>
CHANGE CONTROL BOARD
Role Name Contact Description

[Insert Role] [Insert Name] [Insert Contact [Insert Role Description]

#]
RESPONSIBILITIES
Role Name Contact Description
Project
Manager
Change
Manager
[Insert Role] [Insert Name] [Insert Contact [Insert Role Description]
#]
5 DOCUMENT APPROVALS
Change Management Plan Approval
The undersigned acknowledge they have reviewed the Amiable Aromas Cookies and Coffee
Shop Customer Menu Management System Change Management Plan and agree with the
approach it presents. Changes to this Change Management Plan will be coordinated with
and approved by the undersigned or their designated representatives.
Date:
Signature:
Print Name:
Title:
Role:

Signature: Date:

Print Name:
Title:
Role:

Signature: Date:

Print Name:
Title:
Role:
6 SUPPORTING INFORMATION
The supporting information makes the SRS easier to use. It includes the following:

a) Table of contents
[Please refer to the beginning of this document.]
b) List of Tables
c) List of Figures
d) Appendix A Cost-Benefit Analysis
List of Tables

Table 1.3 Table of Definitions, Acronyms and Abbreviations

Table 3.2.1 General Functional Requirements
Table 3.2.2 Customer Functional Requirements
Table 3.2.3 Waiter Functional Requirements
Table 3.2.4 Chef Functional Requirements
Table 3.2.5 Supervisor Functional Requirements
Table 3.3.1 Safety Requirements
Table 3.3.2 Security Requirements
Table 3.4 Performance Requirements
Table 3.5 Logical Database Requirements
List of Figures

Figure 3.2.6 Use Case Diagram of the Customer Menu Management System
Figure 3.5 Class Diagram of the Logical Database Requirements of the CMMS
Appendix A

Cost-Benefit Analysis

Interaction Old System (Manual) New System (CMMS) Benefit

Customer menu The customer calls The customer simply Elimination of
referencing upon the presence of looks at the menu in waiter-to-customer
the waiter for the the touch-sensitive delay when offering
physical printout of surface computer the menu, especially
the menu mounted on the if customers are
tables numerous for
waiters to handle,
thus enhancing
customer service
Customer ordering The customer The customer simply Eliminated delays
depends upon the inputs his/her order from customer to
abilities of the waiter to the touch- waiter to chef.
for his/her order to sensitive surface Eliminated any
be placed computer mounted errors in ordering
on the tables
Cancellation of order The customer The customer simply Conveniently cancels
depends upon the cancels his/her any order, informing
abilities of the waiter order using the the chef of this at a
for his/her order to touch-sensitive moment’s instant
be cancelled surface computer
mounted on the
tables
Billing/Payment The customer The customer simply The customer
depends upon the pays his/her order doesn’t have to wait
abilities of the waiter using the touch- for any available
for his/her bill sensitive surface waiter, and doesn’t
computer mounted need to give his/her
on the tables credit card
information to the
waiter thus
eliminating any risk
in identity theft