HP DC - Fleet Operations User Guide User Guide

HP Device Connect
Fleet Operations –
User Guide
Document Version: V-1.0
Document Release Date: February 2019
Document last Update Date: May 2019
Software Release Date: March 2019
HP DC - Fleet Operations User Guide User Guide

HP Inc, PROPRIETARY INFORMTAION

The information contained in this document constitutes information that is commercial or financial and
confidential or privileged and should be considered HP confidential.

The information contained in this document is proprietary to HP Inc. and is tendered for purposes of review and evaluation
only. This document shall not be reproduced, copied or stored in any retrieval system, in whole or in part, nor shall the
information contained herein be used by or disclosed to others except as expressly authorized by HP Inc.

All rights to this document are reserved by HP Inc.

© Copyright 2019 HP Inc.

DOCUMENTATION UPDATES

The title page of this document contains the following identifying information:

• Software Version number, which indicates the software version.

• Document Release Date, which changes each time this document is updated.
• Software Release Date, which indicates the release date of this version of the software.

To ensure that this is the latest edition, contact the local HP Device Connect representative.

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HP DC - Fleet Operations User Guide User Guide

Table of Contents
1 Abstract......................................................................................................................... 14
1.1 Intended Audience .................................................................................................... 14
1.2 Related Documentation............................................................................................. 14

2 Introduction .................................................................................................................. 14
2.1 Overview .................................................................................................................... 14

3 Accessing HP Device Connect Fleet Operations ....................................................... 16

3.1 Understanding the Roles .......................................................................................... 16
3.2 Requesting Access ................................................................................................... 18
3.3 User Access Warning Messages .............................................................................. 20
3.3.1 User Inactive for 30 days ................................................................................. 20
3.3.2 New User .......................................................................................................... 20
3.3.3 Session Page Logout ...................................................................................... 20
3.3.4 Logging on to HP Device Connect Fleet Operations ..................................... 21

4 Managing Customer Devices(SDS -Smart Device Service features) ........................ 23

4.1 Quick View of Customers/Devices ........................................................................... 23
4.2 Serial Number Search/Customer Number Search/Knowledge Document Search 25
4.2.1 Serial Number Search ...................................................................................... 25
4.2.2 Customer Name Search................................................................................... 26
4.2.3 Knowledge Document Search......................................................................... 27
4.3 JAMC Offline Report ................................................................................................. 27
4.4 Bulk Variable Length License (VLL) ......................................................................... 28
4.4.1 Steps to upload Bulk VLL................................................................................ 28
4.4.2 Viewing Bulk VLL Status ................................................................................. 30
4.4.3 Understanding Bulk VLL Status & Results .................................................... 30
4.5 Navigating to Device View tab .................................................................................. 31
4.5.1 Incidents ........................................................................................................... 31
4.5.2 Event Logs ....................................................................................................... 34

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HP DC - Fleet Operations User Guide User Guide

4.5.3 Operations ........................................................................................................ 38

4.5.4 Feedback Form ................................................................................................ 43

5 Managing Customer Fleets .......................................................................................... 47

5.1 Accessing Printer Status .......................................................................................... 48
5.2 Device Source ............................................................................................................ 49
5.3 Dashboard.................................................................................................................. 52
5.3.1 Data Collection................................................................................................. 52
5.3.2 Connector ......................................................................................................... 53
5.3.3 Displaying SDS Capabilities ........................................................................... 53
5.4 Device and Connector Affinity Configuration.......................................................... 54
5.4.1 Setting up Affinity ............................................................................................ 55
5.4.2 Resetting Affinity ............................................................................................. 59
5.4.3 Deleting Affinity ............................................................................................... 60
5.5 Creating General Group ............................................................................................ 62
5.5.1 Creating General Group without Filter ........................................................... 63
5.5.2 Assigning Device(s) to a General Group ........................................................ 63
5.5.3 Creating General Groups with Filter ............................................................... 67
5.5.4 Updating General Groups with Filter .............................................................. 68
5.6 Delete Group .............................................................................................................. 69
5.7 Device Config Template ............................................................................................ 70
5.7.1 Creating a new Config Template ..................................................................... 70
5.7.2 Applying Configuration Settings .................................................................... 72
5.7.3 Configuration Settings Job History ................................................................ 79
5.7.4 Device Config Template Result Analysis ....................................................... 80
5.8 Policies ....................................................................................................................... 81
5.8.1 Applying policy at Device-level....................................................................... 84
5.8.2 Applying policies at Bulk-level ....................................................................... 85
5.9 Credentials ................................................................................................................. 86
5.9.1 Setting New Credentials .................................................................................. 86
5.9.2 Applying Credentials ....................................................................................... 88
5.9.3 Reapply Credentials ........................................................................................ 90
5.9.4 Deleting Credentials ........................................................................................ 91

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HP DC - Fleet Operations User Guide User Guide

5.10 Consumable Levels ................................................................................................. 95

5.10.1 Consumable levels at Fleet View .................................................................. 95
5.10.2 Consumable levels at Device View ............................................................... 95
5.11 Export to CSV .......................................................................................................... 96
5.12 Operations ............................................................................................................... 98
5.12.1 Request Device Collection ............................................................................ 99
5.12.2 Power Cycle Reset ....................................................................................... 102
5.12.3 M-SKU Variable Length License(Device-VLL) ............................................ 103
5.12.4 Remote EWS ................................................................................................ 105
5.12.5 Reflash Firmware ......................................................................................... 107
5.13 Filtering .................................................................................................................. 109
5.13.1 JAMC Status Reporting ............................................................................... 114
5.14 The “Manage” Menu .............................................................................................. 115
5.14.1 Common Credentials ................................................................................... 115
5.14.2 Discover Printers ......................................................................................... 115
5.14.3 Delete Customer Affinity ............................................................................. 120
5.14.4 M-SKU Variable Length License (VLL) ....................................................... 121
5.14.5 Generate Firmware and Solution Report .................................................... 123
5.14.6 History .......................................................................................................... 125

6 Troubleshooting ......................................................................................................... 132

6.1 Error message 400 .................................................................................................. 132
6.2 Error message 404 .................................................................................................. 132
6.3 Error message 500 .................................................................................................. 132
6.4 Troubleshooting HP JAM error messages............................................................. 132

7 Appendix ..................................................................................................................... 140

7.1 List of Config Items ................................................................................................. 140
7.2 Definitions, Acronyms and Abbreviations ............................................................. 143

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HP DC - Fleet Operations User Guide User Guide

List of Figures
Figure 1 HP DCFO overview ........................................................................................... 16
Figure 2 Requesting Access - HP DC Fleet Operations ................................................ 19
Figure 3 Login revoke access page ............................................................................... 20
Figure 4 Enable access page.......................................................................................... 20
Figure 5 User Logged out page ...................................................................................... 20
Figure 6 Dashboard Tab.................................................................................................. 21
Figure 7 Dashboard Tab - Widgets ................................................................................. 22
Figure 8 Dashboard Tab - Navigation Panel .................................................................. 22
Figure 9 Customer Tab ................................................................................................... 23
Figure 10 Dashboard Tab1.............................................................................................. 24
Figure 11 Dashboard Tab 2............................................................................................. 24
Figure 12 Device View Tab .............................................................................................. 25
Figure 13 Search Device - Serial Number Search ......................................................... 26
Figure 14 Search Device - Customer Name Search ...................................................... 26
Figure 15 Knowledge Document Search ....................................................................... 27
Figure 16 JAMC Offline Report ....................................................................................... 28
Figure 17 Bulk VLL -1 ...................................................................................................... 28
Figure 18 Bulk VLL - 2 ..................................................................................................... 29
Figure 19 Bulk VLL Template ......................................................................................... 29
Figure 20 Bulk VLL Status view...................................................................................... 30
Figure 21 Incident Tab .................................................................................................... 32
Figure 22 View Incident details....................................................................................... 32
Figure 23 Incident Tab - Perform Operation .................................................................. 33
Figure 24 Operation Tab ................................................................................................. 33
Figure 25 Close Incident ................................................................................................. 34
Figure 26 Event Log Tab ................................................................................................. 34
Figure 27 Event Log - Live: View Solution ..................................................................... 35
Figure 28 Event Log - Live: Table View .......................................................................... 35
Figure 29 Event Log - History tab................................................................................... 36

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HP DC - Fleet Operations User Guide User Guide

Figure 30 Event Log - History : View Solution............................................................... 37

Figure 31 Event Log - History :Table View .................................................................... 37
Figure 32 Event log enhancement .................................................................................. 38
Figure 33 Operation Tab - Diagnose Device Dispatch: Request Device Data 1 .......... 39
Figure 34 Operation Tab - Diagnose Device Dispatch: Request Device Data 2 .......... 39
Figure 35 Operation Tab - Diagnose Device Dispatch: Request Device Collection .... 40
Figure 36 Operation Tab - Remote Remediation: Power Cycle Reset ......................... 41
Figure 37 Operation Tab - Remote Remediation: Reflash Firmware............................ 42
Figure 38 Operation Tab - Remote Remediation: Remote EWS ................................... 42
Figure 39 Scenario Feedback ......................................................................................... 43
Figure 40 Solution Feedback .......................................................................................... 44
Figure 41 Feedback scenario 1 - Device part of MPS, fleet not found in data collection system
............................................................................................................................................................44
Figure 42 Feedback scenario 2 - Device not in MPS fleet............................................. 45
Figure 43 Feedback scenario 3 - No regional permission to access the device ......... 45
Figure 44 View/Export Feedbacks 1 ............................................................................... 46
Figure 45 View/Exports Feedbacks 2 ............................................................................. 46
Figure 46 Customer Tab.................................................................................................. 47
Figure 47 Device View - Customers ............................................................................... 47
Figure 48 Device Information ......................................................................................... 48
Figure 49 Device Source Types ...................................................................................... 50
Figure 50 Device Source - Fleet Devices in JAM ........................................................... 50
Figure 51 Device Source - JAM devices not in Fleet ..................................................... 51
Figure 52 Device Source - Fleet devices not in JAM ..................................................... 51
Figure 53 Device Source - IP/Hostname Mismatch ....................................................... 52
Figure 54 Dashboard - Data Collection .......................................................................... 53
Figure 55 Dashboard - Connector .................................................................................. 53
Figure 56 SDS capabilities at Fleet View ....................................................................... 54
Figure 57 SDS capabilities at Device View .................................................................... 54
Figure 58 Create Communication Group ....................................................................... 55
Figure 59 Assign Connectors to Group ......................................................................... 56
Figure 60 Adding/Deleting Connectors to the Group 1................................................. 56
Figure 61 Adding/Deleting Connectors to the Group 2................................................. 56
Figure 62 Adding/Deleting Connectors to the Group 3................................................. 57

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HP DC - Fleet Operations User Guide User Guide

Figure 63 Adding Connector to the Communication Group - List action 1 ................. 57

Figure 64 Adding Connector to the Communication Group -List action 2 .................. 57
Figure 65 Adding Devices to the Group 1 ...................................................................... 58
Figure 66 Adding Devices to the Group 2 ...................................................................... 58
Figure 67 Adding Devices to the Group 3 ...................................................................... 59
Figure 68 Resetting Connectors Affinity 1..................................................................... 60
Figure 69 Resetting Connector Affinity 2 ...................................................................... 60
Figure 70 Deleting Devices from Group 1 ...................................................................... 61
Figure 71 Deleting Devices from Group 2 ...................................................................... 61
Figure 72 Deleting Devices from Group 3 ...................................................................... 61
Figure 73 Deleting Devices from Group - List actions 1 ............................................... 62
Figure 74 Deleting Devices from Group - List actions 2 ............................................... 62
Figure 75 General Group without Filter ......................................................................... 63
Figure 76 Adding Devices to Group 1 ............................................................................ 64
Figure 77 Adding Devices to General Group 2 .............................................................. 64
Figure 78 Add Devices to a Group via List actions ....................................................... 65
Figure 79 Copy Devices from a Group 1 ........................................................................ 65
Figure 80 Copy Devices from a Group 2 ........................................................................ 65
Figure 81 Move Devices to other Group ........................................................................ 66
Figure 82 Delete Devices from Group ............................................................................ 67
Figure 83 Delete Devices from Communication Group 1 ............................................. 67
Figure 84 Delete Devices from Communication group 2 .............................................. 67
Figure 85 Creating General Groups with Filter 1 ........................................................... 68
Figure 86 Creating General Groups with Filter 2 ........................................................... 68
Figure 87 Updating General Groups with Filter 1 .......................................................... 69
Figure 88 Updating General Groups with Filter 2 .......................................................... 69
Figure 89 Delete from Communication Group............................................................... 70
Figure 90 Device Config Template - Create new template 1 ......................................... 71
Figure 91 Device Config Template - Create new template 2 ......................................... 71
Figure 92 Device Config Template - Clone from existing template .............................. 72
Figure 93 Applying Configuration Settings 1 ................................................................ 72
Figure 94 Applying Configuration Settings 2 ................................................................ 73
Figure 95 Applying Configuration Settings 3 ................................................................ 73

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HP DC - Fleet Operations User Guide User Guide

Figure 96 Applying Configuration Settings 4 ................................................................ 74

Figure 97 Configuration Settings to the Groups ........................................................... 74
Figure 98 Configuration Settings for Groups with Filter1 ............................................ 75
Figure 99 Configuration Settings for Groups with Filter 2 ........................................... 75
Figure 100 Configuration Settings for Groups with Filter 3 ......................................... 76
Figure 101 Configuration Settings for Groups with Filter 4 ......................................... 76
Figure 102 Configuration Settings for Groups without Filter 1 .................................... 77
Figure 103 Configuration Settings for Groups without Filter 2 .................................... 77
Figure 104 Configuration Settings for Groups without Filter 3 .................................... 78
Figure 105 Configuration Settings for Groups without Filter 4 .................................... 78
Figure 106 Configuration Settings Job History 1 .......................................................... 79
Figure 107 Configuration Settings Job History 2 .......................................................... 79
Figure 108 Policies .......................................................................................................... 82
Figure 109 Apply Policy at Device Level ........................................................................ 84
Figure 110 Apply Policy at Bulk level 1.......................................................................... 85
Figure 111 Apply Policy at Bulk level 2.......................................................................... 85
Figure 112 Common Credentials - Manage Tab ............................................................ 86
Figure 113 Apply Common Credentials - Manage Tab.................................................. 87
Figure 114 Setting Credentials ....................................................................................... 87
Figure 115 Apply Credentials at Device Level 1 ............................................................ 88
Figure 116 Apply Credentials at Device Level 2 ............................................................ 89
Figure 117 Apply Credentials at Bulk Level 1................................................................ 89
Figure 118 Apply Credentials at Bulk Level 2................................................................ 90
Figure 119 Reapplying Credentials 1 ............................................................................. 91
Figure 120 Reapplying Credentials 2 ............................................................................. 91
Figure 121 Deleting Credentials 1 .................................................................................. 91
Figure 122 Deleting Credentials 2 .................................................................................. 92
Figure 123 Deleting Credentials at Device Level 1 ........................................................ 93
Figure 124 Deleting Credentials at Device Level 2 ........................................................ 93
Figure 125 Delete Credentials from List actions 1 ........................................................ 94
Figure 126 Delete Credentials from List actions 2 ........................................................ 94
Figure 127 Consumable Levels at Fleet View ................................................................ 95
Figure 128 Consumable Levels at Device View 1 .......................................................... 96

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HP DC - Fleet Operations User Guide User Guide

Figure 129 Consumable Levels at Device View 2 .......................................................... 96

Figure 130 Export Fleet View to CSV file ....................................................................... 97
Figure 131 Export Fleet View - Job Status ..................................................................... 97
Figure 132 Fleet Export History - History Tab ............................................................... 98
Figure 133 Operations on Device View .......................................................................... 98
Figure 134 Operations at Device View - Request Device Collection ............................ 99
Figure 135 Operations at Device View - Request multi-vendor device collection .... 100
Figure 136 Manual Collection ....................................................................................... 100
Figure 137 Bulk Manual Collection1............................................................................. 101
Figure 138 Bulk Manual Collection 2............................................................................ 101
Figure 139 Bulk Manual Collection - History Tab ........................................................ 102
Figure 140 Bulk Manual Collection - Export Job History ............................................ 102
Figure 141 Operations at Device View - Power Cycle Reset ...................................... 103
Figure 142 Operations at Device View - Power Cycle Reset confirmation ................ 103
Figure 143 Operations at Device View - M-SKU Variable Length License 1 .............. 104
Figure 144 Operations at Device View - M-SKU Variable Length License 2 .............. 104
Figure 145 Operations at Device View - M-SKU Variable Length License 3 .............. 105
Figure 146 Operations at Device View - Remote EWS 1 ............................................. 105
Figure 147 Operations at Device View - Remote EWS 2 ............................................. 106
Figure 148 Operations at Device View - Remote EWS 3 ............................................. 106
Figure 149 Operations at Device View - Remote EWS 4 ............................................. 106
Figure 150 Operations at Device View - Reflash Firmware 1 ...................................... 107
Figure 151 Operations at Device View - Firmware Upgrade ....................................... 108
Figure 152 Operations at Device View - Reflash Firmware 2 ...................................... 108
Figure 153 Operations at Device View - Reflash Firmware Job History 1 ................. 108
Figure 154 Operations at Device View - Reflash Firmware Job History 2 ................. 109
Figure 155 Expand Filter ............................................................................................... 109
Figure 156 Filter Printers - Genuine Cartridge Verification ........................................ 109
Figure 157 Filter Printers - Model Name ...................................................................... 110
Figure 158 Filter Printers - Has Errors ......................................................................... 110
Figure 159 Filter Printers - Location............................................................................. 111
Figure 160 Filter Printers - Collection Method............................................................. 111
Figure 161 Filter Printers - HP Managed Device(M-SKU) ............................................ 111

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HP DC - Fleet Operations User Guide User Guide

Figure 162 Filter Printers - Communication Group Assigned .................................... 112

Figure 163 Filter Printers - Communication Group - Unassigned .............................. 112
Figure 164 Filter Printers - General Group................................................................... 112
Figure 165 Filter Printers - M-SKU Expiration Date(expired) ...................................... 113
Figure 166 Filter Printers - M-SKU Expiration Date(non-expired) .............................. 113
Figure 167 Collapse Filter ............................................................................................. 114
Figure 168 JAMC Status Reporting .............................................................................. 115
Figure 169 Manage Menu - Common Credentials ....................................................... 115
Figure 170 Manage Menu - Discover Printers.............................................................. 116
Figure 171 Discover Printers 1 ..................................................................................... 117
Figure 172 Discover Printers 2 ..................................................................................... 117
Figure 173 Discover Printers - Job History.................................................................. 118
Figure 174 Discover Printers - Schedule Summary 1 ................................................. 118
Figure 175 Discover Printers - Schedule Summary 2 ................................................. 119
Figure 176 Discover Printers - Schedule Summary 3 ................................................. 119
Figure 177 Schedule Summary from History Tab ....................................................... 120
Figure 178 Delete Customer Affinity 1 ......................................................................... 120
Figure 179 Delete Customer Affinity 2 ......................................................................... 121
Figure 180 M-SKU Variable Length License (VLL) - Set Expiration Date 1 ................ 122
Figure 181 M-SKU Variable Length License (VLL) - Set Expiration Date 2 ................ 122
Figure 182 M-SKU Variable Length License (VLL) - View Expiration Date ................ 123
Figure 183 Generate Firmware and Solution Report 1 ................................................ 123
Figure 184 Generate Firmware and Solution Report 2 ................................................ 124
Figure 185 Generate Firmware and Solution Report 3 ................................................ 124
Figure 186 Solution Report Generation Status ........................................................... 124
Figure 187 Manage Menu - History tab ........................................................................ 125
Figure 188 Manage Menu - History Tab: Single Job History ...................................... 126
Figure 189 Single Job History 1 ................................................................................... 126
Figure 190 Single Job History 2 ................................................................................... 126
Figure 191 Manage Menu - History Tab: Bulk Job History ......................................... 127
Figure 192 Bulk Job History ......................................................................................... 127
Figure 193 Mange Menu - History Tab: Fleet Export History ...................................... 128
Figure 194 Fleet Export History .................................................................................... 128

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Figure 195 Manage Menu - History Tab: Schedule Summary..................................... 129

Figure 196 Schedule Summary 1.................................................................................. 129
Figure 197 Scheduled Summary 2 ............................................................................... 130
Figure 198 Scheduled Summary - Operation details .................................................. 130
Figure 199 Schedule Summary - Edit option 1 ............................................................ 130
Figure 200 Schedule Summary - Edit option 2 ............................................................ 130
Figure 201 Schedule Summary - Disable option 1 ...................................................... 131
Figure 202 Schedule Summary - Disable option 2 ...................................................... 131
Figure 203 Schedule Summary - Delete option 1 ........................................................ 131
Figure 204 Schedule Summary - Delete option 2 ........................................................ 131

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HP DC - Fleet Operations User Guide User Guide

List of Tables
HP DCFO Role Permissions................................................................................. 18
Bulk VLL Status and Results .............................................................................. 31
Printer Status Tab ................................................................................................ 49
Device Config Template Test Results................................................................. 80
Device Config -Terms Definition ......................................................................... 81
Cartridge Policy ................................................................................................... 82
Long Life Consumable Policy ............................................................................. 83
PSE Policy ............................................................................................................ 84
Operational Codes ............................................................................................. 133
Common Device Codes ................................................................................... 135
Common Connector Errors.............................................................................. 136
Uncommon or Operation - specific Errors ..................................................... 139
List of Config Items .......................................................................................... 143
Definitions, Acronyms and Abbreviations ..................................................... 144

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 HP DC - Fleet Operations User Guide User Guide

1 Abstract
This user guide describes how to:

• Access HP Device Connect Fleet Operations

• Manage and troubleshoot certain device issues using HP Device Connect Fleet Operations

1.1 Intended Audience

This document is intended for internal technical HP personnel, who utilizes HP DC Fleet Operations tool to
manage the customer environment.

1.2 Related Documentation

The following documents provide related information:

• HP DC Management Console Guide

To obtain a copy of the above documents, contact your local HP Device Connect representative.

2 Introduction
2.1 Overview
HP Device Connect Fleet Operations is part of a larger ecosystem that manages customer imaging and
printing environments. It is a tool for internal use only, that manages device communication with the JAM
environment and related functionality.

HP Device Connect Fleet Operations (HP DCFO) is a part of a suite of components that work together to help
manage a customer’s imaging and printing environment. A brief description of the components follows below:

• HP Device Connect Fleet Operations interface (HP DCFO) - Allows you to:
 View Fleet devices

 View JAM device issues

 View device configurations

 Maintain policies (Administrators only)

 Maintain device affinity configuration (Administrators only)

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 HP DC - Fleet Operations User Guide User Guide

 Maintain fleet credentials (Administrators only)


• HP Smart Device Services (HP SDS) - enables remote device management capabilities such as
remote reboot, firmware upgrade, diagnostics, and configuration to minimize the number of on-site
service visits by HP managed product service technicians. SDS use cases (currently supported):
 Diagnose Before Dispatch

 Remote Remediation

• HP Device Connect Management Console (HP DCMC) - Allows you to manage:
 Instances of HP Device Connect in customer environments

 Instances of JAMC which are part of the aforementioned HP Device Connect instances

 User access to the HP Device Connect Fleet Operations

 Remote services to which the customer has subscribed

• HP Device Connect Client (HP DC Client) - is a:
 A consolidated set of utilities installed in customer environments that manages their imaging and
printing needs. Also provides the ability for access data collection, performs device configuration and
accomplishes fleet management activities. HP Device Connect is available in two versions:

  Full version (main components):
- JAMC
- Web JetAdmin
- HP Device Connect automatic update utility
- Remote Access Client
- HP Security Manager(excluded in HP DC 6.0)
 Light version:

- JAMC
- HP Device Connect automatic update utility

• HP Device Control Center (HP DCC) - Allows you to:

  View fleet devices

 View RMAB status

  View JAMC status
 Order supplies and service (Administrators only)

 View non-reporting devices (Administrators only)

• HP Jet Advantage Management (HP JAM) - Grants Independent Software Providers (ISVs) to access and use a set
of APIs to gather information about and configure a fleet of HP printers. JAM has two main components:
 JAM Connector (JAMC): A utility installed locally at a client site that communicates directly with HP Printers

 JAM Cloud: A cloud-based utility that updates and authenticates JAMC. JAM Cloud sends
commands to JAMC and receives the printer data collected through JAMC

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HP DC - Fleet Operations User Guide User Guide

The following diagram depicts the HP DCFO Component Overview:

Figure 1 HP DCFO overview

3 Accessing HP Device Connect

Fleet Operations
3.1 Understanding the Roles
There are six types of roles

• Super Portal Admin (SPA)

• Portal Admin (PA)
• Customer Admin (CA)
• Customer Operator (CO)
• Customer Admin-Call Centre Technician (CA-CCT)
• Third Party Maintainer (TPM)

Permission SPA PA CA CO CA-CCT TPM

name Access Access Access Access Access Access

Customer X X X X
List

Printer List X X X X

View X X X X
credentials

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HP DC - Fleet Operations User Guide User Guide

Set X X X
credentials

View policies X X X X

Set policies X X X

Troubleshoot X X X X
ing

Discover X X X
printers

Configuration X X X
Template

Generate X X X
Solution
Report

Offline JAMC X X
Dashboard

View X X X X X X
Dashboard

View Device X X X X X X
Details

View X X X X X X
Incidents

Close X X X X X
Incidents

Perform Live X X X X X
Event Log

View Historic X X X X X
Event Logs

View Solution X X X X X

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HP DC - Fleet Operations User Guide User Guide

Perform SDS X X X X X
Power Cycle
Reset

Perform SDS X X X X X
Device Data

Perform SDS X X X X X
Device
Collection

View X X X
Feedback

Provide X X X
Scenario
Feedback

Provide X X X
Solution
Feedback

View SDS X X X X X
History

Export X
Feedback

Bulk VLL X X
Upload

Bulk VLL X X
Upload Job
Details

HP DCFO Role Permissions

3.2 Requesting Access

To request access to the HP Device Connect Fleet Operations, you must first request access to the HP
Device Connect Management Console (HP DCMC).

To request access, follow the steps below:

• Access the following SharePoint to request an account

https://hp.sharepoint.com/teams/Mgmt_Server/Lists/HP%20DCMC%20User%20Setup%20Request/Dashboa
rd.aspx

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HP DC - Fleet Operations User Guide User Guide

• Click new item. The request opens

• Enter the information shown with asterisks in the following figure

Figure 2 Requesting Access - HP DC Fleet Operations

• Click Save at the bottom of the page

Note: Requesting access to HP Device Connect Management Console automatically grants you access to HP
Device Connect Fleet Operations.

For detailed information, see the HP DC Management Console Guide.

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HP DC - Fleet Operations User Guide User Guide

3.3 User Access Warning Messages

3.3.1 User Inactive for 30 days

To comply with ISO 27001 Audit requirement, HP DC Management Console will be checking for users who are inactive for
more than 30 days and disabling access for such users. Below message will be shown for the HP DC Fleet Operation
users whose access is revoked. If you see this message, please follow the process to re-enable your access.

Figure 3 Login revoke access page

3.3.2 New User

If a new user who doesn’t have access to HP DC Management Console portal tries logging in to HP DC Fleet
Operation, below message will be displayed. Click the link to navigate to HP DCMC New User Setup Request page.

Figure 4 Enable access page

3.3.3 Session Page Logout

On keeping the session idle for 15 minutes and more user will be logged out of the portal and below warning
message will be displayed. A link will be displayed to re-login to the portal.

Figure 5 User Logged out page

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HP DC - Fleet Operations User Guide User Guide

3.3.4 Logging on to HP Device Connect Fleet Operations

On logging in to HP Device Connect Fleet Operations, two tabs viz. Dashboard & Customers will be displayed.

Dashboard Tab:
• The Dashboard tab will be selected by default. It displays a table showing top 10 customers/devices
which needs attention. See “Managing Customer Device” on page 22 for more information.

Figure 6 Dashboard Tab

Widgets:
The three Widgets on the Dashboard tab displays the top 10 customers with device having the most incidents (SDS Actions)
and incident count as categorized below:

• Top Ten Customers with Incidents: Duration - 30 days, Type - Action and Subtype -
Predictive : This section displays top ten customers with actions of type-predictive only
• Top Ten Customers with Incidents: Duration - 30 days, Type - Action and Priority - High:
This section displays top ten customers with action of high priority and which includes action types -
predictive and expert rules
• Top Ten Customers with Incidents: Duration - 30 days, Type - Action
This section displays top ten customers with actions of priorities(high/medium/low)

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HP DC - Fleet Operations User Guide User Guide

Figure 7 Dashboard Tab - Widgets

• Clicking on the Refresh button, displays the refreshed dated data

Navigation Panel:
Provides the ability to search a device, a user has access to by applying Serial Number/Customer
Name/Knowledge Document Search

• Serial Number search displays the customer name for the selected serial number.
• Customer Name search displays a table showing top 25 devices with their respective incident count.
• Knowledge Document search displays information about a device (Model name/Model number) and error codes.

Figure 8 Dashboard Tab - Navigation Panel

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HP DC - Fleet Operations User Guide User Guide

Customer Tab:
• The Customer page displays the list of customers, a user has access to. See “Managing Customer
Fleets” on page 42 for more information.

Figure 9 Customer Tab

4 Managing Customer Devices(SDS

- Smart Device Service features)

4.1 Quick View of Customers/Devices

• Log on to HP Device Connect Fleet Operations. The Dashboard tab opens. It helps the user to
determine which customers/devices may need their attention. The dashboard display table showing
top 10 customers with devices having the most incidents (SDS Actions).

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HP DC - Fleet Operations User Guide User Guide

Figure 10 Dashboard Tab1

• Click on the customer name to view a table showing top 25 devices with their respective incident count.

Figure 11 Dashboard Tab 2

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• Click on Serial Number to navigate to Device View tab. Device View tab displays device information
and three tabs, i.e. Incident, Event Logs & Operations.

Figure 12 Device View Tab

4.2 Serial Number Search/Customer Number Search/Knowledge

Document Search

4.2.1 Serial Number Search

Key feature:

• Ability to search a device a user has access to by applying Serial Number Search.
Steps:

 Go to Navigation Panel in Dashboard tab


 Go to Search Type

 Select ‘Serial Number’ from Search Type drop-down

 Enter a single serial number in the Search box

 Click on search button
On clicking the Serial Number in the search result, users will be navigated to the Device view page.

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Figure 13 Search Device - Serial Number Search

4.2.2 Customer Name Search

Key feature:

• Ability to search a device a user has access to, by entering the Customer Name.
Steps:

 Go to Navigation Panel in Dashboard tab


 Go to Search Type

 Select ‘Customer Name’ from the Search Type drop-down

 Enter the Customer Name in the search box & select the Customer Name from auto suggestions

 Click on search button

On clicking the Serial Number in the search result, users will be navigated to the Device view page.

Figure 14 Search Device - Customer Name Search

Note: The Customer Name search will only show results when there are incidents available for the searched customer.

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4.2.3 Knowledge Document Search

Key feature:

• Ability to search information about a device (Model name/Model number) and error codes. Search
result navigates to a web page that displays information collected from WISE for the searched
Knowledge Document supported with links.
• The default language is set as per the Web browser language. User can choose their preferred
language by selecting Language from the drop-down button.
Steps:

 Go to Navigation Panel in Dashboard tab


 Go to Search Type

 Select ‘Knowledge Document’ from Search Type drop down

 Enter Knowledge Document name in the search box

 Click on search button
Search result navigates to a web page that displays information for the searched Knowledge Document
supported with links.

Figure 15 Knowledge Document Search

4.3 JAMC Offline Report

Key feature:

• Provision to view/download DC Instance and JAMC offline reports across customers.

User privileges:

• Users with SPA and PA roles can view and download JAMC offline report at the Dashboard level.
Steps to generate offline report
 Go to Manage tab

 Click on ‘Offline Connector Report’

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Figure 16 JAMC Offline Report

 Click on ‘Export’ button to export the offline report to a CSV file

4.4 Bulk Variable Length License (VLL)

Key feature:

• Allows user to upload Bulk VLL across multiple customers and devices using serial number and VLL date.

User privileges:

• This feature is only enabled for SPA and PA roles.

4.4.1 Steps to upload Bulk VLL

• Under Dashboard tab, go to Manage menu

Figure 17 Bulk VLL -1

 Select ‘Bulk VLL Upload’ option, popup opens a template(excel sheet), which can be used to
upload variable length licenses in Bulk

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Figure 18 Bulk VLL - 2

Figure 19 Bulk VLL Template

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 Bulk VLL template contains an instruction sheet that details the steps to fill the data sheet and
 explanation on status
 After entering the details in the template, user can upload the template by clicking ‘Upload’ button
in ‘Bulk VLL Upload’ popup window
Note:

• Only one Bulk VLL job can be created at a given time (across users).
• If user attempts to upload a new Bulk VLL file, when there is an existing job with status ‘InProgress’,
user will see a warning message.
• User can only upload 1000 devices per Bulk VLL job.

4.4.2 Viewing Bulk VLL Status

• User can view the status of uploaded Bulk VLL jobs under Dashboard Manage  ‘View History’ option.
• User can download the status of Bulk VLL job by clicking ‘Export Details’ under ‘‘View History’, only
for the jobs which are completed with status (Successful/Failed/ Partially Succeeded ).

Figure 20 Bulk VLL Status view

4.4.3 Understanding Bulk VLL Status & Results

The output downloaded excel file contains additional columns i.e., "Reason" and "Status" - which provides VLL
upload status of the individual device.

Status Reason Conclusion

Failed Customer Name not found "Customer Name" not found but matching "Serial Number"
found in database

Failed Customer name & Serial "Customer Name" found, date is valid but matching "Serial
Number not found Number" not found in database

Failed Serial Number not found “Customer Name” found, date is valid but matching "Serial
Number” not found in database

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Failed Serial number not found and “Customer Name" found, date is invalid but matching
invalid date "Serial Number" not found in database

Failed Invalid date "Customer Name" found, "Serial Number" found but Input
date is invalid

Failure Not Found If either Customer ID or Device ID not found while trying to
set VLL in JAM backend, then JAM responses saying, "Not
Found"

Successful Already VLL exists, skipping If VLL date had been already set in JAM for the same date,
then this specific row will be skipped

Successful No Content VLL is set Successfully and Jam response as "No Content"

Bulk VLL Status and Results

4.5 Navigating to Device View tab

Device View tab displays the device information along with three tabs, i.e. Incidents, Event Logs & Operations.

4.5.1 Incidents
Key feature:

• Ability to view incidents, perform and close incidents for a device to help identify potential issues.
• View Incident : View device incident details.
• Perform Operation: Allows to perform remote operations on a device to help with diagnostics and
remediation. Operation can be performed at the device level and at incident level.
• Close incident: Allows to close incident once the incident is resolved.
User privileges:

• User roles such as SPA, PA, CA, CA-CCT and TPM can view and close the incident.
• CO user role can only view the incident but cannot close the incident.
• User roles such as SPA, PA, CA, CA-CCT and TPM except CO role can perform Operations.
Steps:

 By default, all “Active” incidents (of type SDS Action) for the last 30 days for a specific
device filtered by highest level (priority level)

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Figure 21 Incident Tab

 Click on More to view the Incident Details

Figure 22 View Incident details

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 Clicking on Perform Operation, you will be navigated to Operations tab. Operations can be
performed at both device level and incident level

Figure 23 Incident Tab - Perform Operation

 Select the Incident from the drop-down menu and Click on Trigger Operation

 Operation details are displayed in the tabular form

Figure 24 Operation Tab

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Close incident: Allows to close incident once it is resolved. Closed incidents do not show in the ‘Active’
list & operations cannot be performed on them.

Figure 25 Close Incident

4.5.2 Event Logs

Key feature:

• Event Log fetches printer error logs from JAM. Event log is enhanced to match the printer EWS event
log page. The Event Log tab is divided into two sections viz. Live & History.
User privileges:

• User roles such as SPA, PA, CA, CA-CCT and TPM except CO role can perform and view historic error logs.

Figure 26 Event Log Tab

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• Click on the Refresh button to refresh the event logs.

• Click on the ‘View Log’ to view the event logs in the tabular form.

4.5.2.1 Live
Live section displays the on-demand Event Log by performing the Live Read operation on the device. Event
Logs displayed in this section depict the difference between the historic event log & logs collected for the
recently performed live read operation.

Steps:

 Navigate to Event Logs tab


 Click on the View Solution for detailed solution

Figure 27 Event Log - Live: View Solution

 Click on Table View for a tabular view of the error log


 Click on Troubleshooting Details for step by step solution of the error code

Figure 28 Event Log - Live: Table View

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4.5.2.2 History
History section displays pre-populated event logs collected for the last telemetry collection performed on the device.

Steps:

 Navigate to Event Logs tab


 Click on the View Solution for detailed solution

Figure 29 Event Log - History tab

 Clicking on the View Solution button, displays the solution data in the right-hand section for
respective event code

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Figure 30 Event Log - History : View Solution

 Clicking on Table View to view the log history


 Click on Export to Csv to export the event log history

 Click on Troubleshooting Details for step by step solution of the error code

Figure 31 Event Log - History :Table View

4.5.2.3 Event Log Enhancement

Key feature:

• Event Logs Table View is enhanced to match the printer EWS event log page.
Steps to view:

 Go to Dashboard tab

 Search by Serial number Device View Event LogsTable View (under History)

Solution: Once an incident of type action is closed then it will not be shown in the Dashboard

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Figure 32 Event log enhancement

• To search for a particular event, type in the event in the box below the ‘EventCode’.
• View the Event log for a particular date by entering the date in the box under the ‘EventDate’.

4.5.3 Operations
Key feature:

• Allows to perform remote operations on a device to help with diagnostics and remediation.
User privileges:

• User roles SPA, PA , CA, CA-CCT and TPM roles except CO role can perform these operations.
Prerequisites:
• User has to enable SDS preference- Remote EWS and Firmware upgrade from the HP DCMC portal.

4.5.3.1 Diagnose Before Dispatch

Available operation in this release are: Request Device Data and Request Data Collections. These
operations retrieve “Historical data (from JAM database) “ and “Live data (directly from the device)”.

4.5.3.1.1 Request Device Data

Ability to retrieve “Historical data (from JAM database)” and “Live data (directly from the device)” and ensure
device has the correct data to support the specified feature.

Steps:

 Select Operation Name  Diagnose Before Dispatch: Request Device Data


 Select Config Items

 Provide Notes & click on Trigger Operations

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Figure 33 Operation Tab - Diagnose Device Dispatch: Request Device Data 1

Once the operation is triggered, the details (Status, Triggered by, Start Date & Details) will be available in History
to track when and by whom an operation was performed. On clicking Details, Operation details will be displayed.

Figure 34 Operation Tab - Diagnose Device Dispatch: Request Device Data 2

4.5.3.1.2 Request Device Collection

Initiates a predefined system job (operations) on a device. System jobs are normally performed automatically on a regular
basis, but occasionally need to be initiated manually to troubleshoot a problem or ensure an immediate result.

Steps:

 Select Operation Name  Diagnose Before Dispatch: Request Device Collection

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 Select ‘Manual Operation’


 Provide Notes & click on Trigger Operations

Figure 35 Operation Tab - Diagnose Device Dispatch: Request Device Collection

4.5.3.2 Remote Remediation

Available operation in this release – Power Cycle Reset, Remote EWS and Reflash Firmware.

4.5.3.2.1 Power Cycle Reset

Performs a soft power cycle reset on the specified device. Will not change any saved settings.

Steps:

 Select Operation Name  Remote Remediation: Power Cycle Reset


 Provide Notes & click on Trigger Operations

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Figure 36 Operation Tab - Remote Remediation: Power Cycle Reset

Note: Operations can be also be performed at device level by directly navigating to operations tab without
selecting incident from the incidents tab.

4.5.3.2.2 Reflash Firmware

Displays the firmware version. Ensure the device has the correct firmware version to support the specified
feature and update to the latest firmware if possible.

Steps:

 Select Operation Name  Remote Remediations : Reflash Firmware


 Select the Firmware version from the drop-down menu

 Provide Notes & click on Trigger Operations

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Figure 37 Operation Tab - Remote Remediation: Reflash Firmware

4.5.3.2.3 Remote EWS

Embedded Web Server(EWS) page provide access to informational items and configuration management.
SDS platform provides the ability to access EWS remotely and resolve customer issues.

Steps:

 Select Operation Name > Remote Remediations : Remote EWS


 Provide Notes & click on Trigger Operations

Figure 38 Operation Tab - Remote Remediation: Remote EWS

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4.5.4 Feedback Form

Key feature:

• Feedback form feature (Usabilla) is available to enter the feedback.

User privileges:

• User roles such as SPA, CA-CCT and TPM user roles can access the feedback forms for the
devices searched by Serial Number search.

4.5.4.1 Scenario Feedback

Mandatory ‘Feedback form’ is launched automatically as pop-up window while navigating from Device view tab
to any other in the UI.

Figure 39 Scenario Feedback

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4.5.4.2 Solution Feedback

Optional feedback provided in the Event log tab by clicking on the Solution Feedback button at the top of the document.

Figure 40 Solution Feedback

4.5.4.3 Serial Number search Feedback Form

Scenario1:
Device is part of MPS fleet but is not found in data collection system

Figure 41 Feedback scenario 1 - Device part of MPS, fleet not found in data collection system

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Scenario2:
Device not in MPS Fleet

Figure 42 Feedback scenario 2 - Device not in MPS fleet

Scenario3:
No regional permission to access the device

Figure 43 Feedback scenario 3 - No regional permission to access the device

4.5.4.5 View Feedback Form

Key feature:

• View/Export Feedbacks tab is provided to view and export the feedback provided by the logged in user.
User privileges:

• User role with SPA, TPM ad CA-CCT role can view the feedback form.
• SPA can view and export the feedback form to CSV file

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Steps:

 From the Dashboard tab, click on Manage menu


 Click on View/Export Feedbacks

Figure 44 View/Export Feedbacks 1

 Select the From Date, End Date and click on Search


 CA- CCT and TPM role can view this tabular view of the feedback form

 SPA role can export the feedback form to CSV file

Figure 45 View/Exports Feedbacks 2

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5 Managing Customer Fleets

 Log on to HP Device Connect Fleet Operations & navigate to Customers tab. A list of
customers will be displayed

Figure 46 Customer Tab

 Click on a Customer Name to locate the customer devices

Figure 47 Device View - Customers

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 Collect Method - displayed as Automatic/Manual or None as fetched from K2/Fleet


 HP Managed Device (M-SKU)- displays the type of M-SKU device. The value may be:

- No
- Always Managed (for Gemstones, PW, etc.,)
- Soft-License
- Managed Cartridge

 Discovered Hostname/ IP is equivalent to JAM Hostname/ IP


 Fleet Hostname/ IP is equivalent to Fleet/K2 Hostname/ IP

 Communication Group - displays the group name to which devices have been assigned to

• On the Printers menu, click the name of a printer. For example, click HP Color LaserJet MFP
M277dw. Six tabs appear under the device information.

Figure 48 Device Information

5.1 Accessing Printer Status

This table displays the printer status tab descriptions:

Status Item Description

Firmware Displays the firmware version

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Represents the last time a collection was attempted. The collection attempt may
Collections have been a success or a failure. Collects date and time information for telemetry,
Firmware & Solutions, Usage and Licensing during a 24-hour time interval

Displays the status of the cartridge. The cartridge can have the following statuses:

• Non-HP Cartridge Installed

• Used Cartridge Installed
• Cartridge In Bad State
Genuine HP • Not attempted
Cartridge • Unknown
• Genuine HP
• Not Supported

See Table 3 for more information

Displays the license status. The license can have the following statuses:

• License Expired
• License Set Failed
License Status • Device License Not Supported by Firmware
• Missing License
• No information available

See Table 5 for more information

Displays the M-SKU details. The M-SKU can have the following details:

• HP Managed Device(M-SKU): No
• HP Managed Device(M-SKU): Always Managed
M-SKU Details • HP Managed Device(M-SKU): Soft-License
o HP Managed License Expiration Date
• HP Managed Device(M-SKU): Managed Cartridge
o MC Cartridge details
o Non-MC Cartridge details

Printer Status Tab

5.2 Device Source

There are four device source types that displays the set of devices which are managed and discovered in JAM and Fleet.

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Figure 49 Device Source Types

• Fleet Devices in JAM - Displays the set of devices that are common to both managed Fleet (K2) and JAM
(this is the default view). Here, six tabs appear under device information(‘Status’, ‘Policies’, ‘Credentials’,
‘Consumable Levels, ‘Troubleshooting’, ‘Operations’). All the List actions are available under this view.

Figure 50 Device Source - Fleet Devices in JAM

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• JAM Devices NOT in Fleet -Displays the set of devices that are discovered in JAM but are not
managed in Fleet. Only three tabs appear under the device information (Status, Consumable Levels
and Troubleshooting). Only List-action available under this view is ‘Export to CSV’.

Figure 51 Device Source - JAM devices not in Fleet

• Fleet Devices NOT in JAM - Displays the devices which are managed in Fleet but not in JAM. Here, none of the
tabs are available under device information). Only List action available under this view is ‘Export to CSV’.

Figure 52 Device Source - Fleet devices not in JAM

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• IP/Hostname Mismatch - Displays the set of devices that have IP/Hostname mismatch between
managed Fleet and JAM. For these devices all the six tabs are available under device information.

Figure 53 Device Source - IP/Hostname Mismatch

5.3 Dashboard
Key feature:

• Dashboard displays the total count of devices (Fleet Devices in JAM) having data collection success,
failures list, IP/Hostname mismatch, data collection not attempted, device count with expired M-SKU
license and M-SKU expiration.
• First pie chart displays the data collection error distribution for devices.
• Second Pie chart displays device and connector id mapping.

User privileges:

• All user roles can view the Dashboard tab.

5.3.1 Data Collection

Dashboard displays the total count of devices (Fleet Devices in JAM):

• Data Collection Success - displays the count of devices for which data collection has been successful.
• Data Collection Failure - displays the count of devices for which data collection has failed.
• IP/Hostname mismatch - displays the count of devices that have IP/Hostname mismatch between
managed Fleet and JAM.
• HP Managed Devices (M-SKU) present - displays the count of devices for which have M-SKU attribute is present.

• Data Collection Not Attempted - display the count of devices which have had no data collection
• Data Collection Not Attempted for more than 2 days - displays the count of devices for which data
collection has not happened for 2 or more days
• Devices with Expired M-SKU License - displays the count of devices which have Expired M-SKU (Soft-License).

• Devices with M-SKU Expiration in 7 days - displays the count of devices whose M-SKU License will
expire in the next 7 days (Soft-License).

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Figure 54 Dashboard - Data Collection

5.3.2 Connector
This tab details the device connector mapping for the customer. Hover on the pie chart to check the
number of devices connected with the connector id.

Figure 55 Dashboard - Connector

5.3.3 Displaying SDS Capabilities

Key feature:

• Displays all the SDS capabilities of a device at Device View and

Fleet View. User privileges:

• All user roles such as SPA, PA, CA, CO role can enable SDS capabilities.

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5.3.3.1 SDS capabilities at Fleet View

 Under the ‘Fleet View’ section, hover the mouse on ‘SDS capable’ button to view the list of SDS
capabilities. SDS capabilities listed are as shown below:

Figure 56 SDS capabilities at Fleet View

5.3.3.2 SDS capabilities at Device View

 Under the ‘Device View’ section, hover the mouse on ‘SDS capable’ button to view the list of SDS
capabilities. SDS capabilities listed are as shown below:

Figure 57 SDS capabilities at Device View

5.4 Device and Connector Affinity Configuration

The default functionality for all connectors (JAMCs) is to communicate with all devices within a customer’s environment. The JAM
back-end, associates devices to a connector based on internal algorithms. Once a connector is associated with a device, it continues
to communicate with it, till it can no longer communicate with it for a period of 3 successive collection intervals.

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The “Affinity” functionality enables a connector to be associated to device(s) as set by the affinity configuration. The
is particularly useful in cases of customer that have devices in “isolated” networks where connectors (JAMCs) also
need to be on the same “isolated” network for them to be able to communicate with the devices.

5.4.1 Setting up Affinity

Setting up affinity comprises of 3 steps:

 Creating a communication group


 Adding connectors to a communication group

 Adding devices to communication group

Note: Performing the above steps does not immediately reassign the connectors to devices and may take as long as 3
collection cycles (3 days if a collection cycle is once a day) for collectors to be assigned to devices as per the affinity setup. If
you want to trigger an immediate reassignment of devices to connectors, reset the affinity as described in section 5.4.2

5.4.1.1 Creating Communication Group

To create a group for a customer

 Click ‘Groups’ from the left-hand side menu and provide ‘Group Name’ and ‘Description’

 Click on ‘Create Group’ button

 ‘Group Name’ gets created and the New Group is listed as shown below

Figure 58 Create Communication Group

5.4.1.2 Assigning connector(s) to a communication group

There are two ways of adding connectors to the group:

Add Connector(s) to Group

 Select a Customer

 Select Groups tab in the left-hand side menu

 Select a Group from Groups list

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 Go to Connectors section

 Click on Add to Group option in the top menu

 Select the Connectors from the list of unassigned Connectors

 Click on Continue
On successful completion, Connector(s) would be added to group and communication group name in
Connector information would be displayed.

Figure 59 Assign Connectors to Group

Figure 60 Adding/Deleting Connectors to the Group 1

Figure 61 Adding/Deleting Connectors to the Group 2

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Figure 62 Adding/Deleting Connectors to the Group 3

Add Connector(s) to Communication Group via List action

 Select a Customer

 Select Connectors tab in the left-hand side menu

 Click on Add to Group option from the List action tab

 Select the connector(s) from list of unassigned connectors and Group to which it is to be assigned

 Click on Continue
On successful completion, connectors should be added to a group and communication group name
in Connector information would be displayed.

Figure 63 Adding Connector to the Communication Group - List action 1

Figure 64 Adding Connector to the Communication Group -List action 2

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5.4.1.3 Adding Devices to Communication Group

There are two ways of adding Devices to the Group:

Add Device(s) to Group

 Select a customer

 Select Groups tab in the left-hand side menu

 Select a Group from Groups list

 Go to Device section

 Go to Add to Group option in the top menu

 Select the device(s) from the list of unassigned devices by selecting the check box

 Click on ‘Add to Group’ button

 Click Continue
On successful completion, device(s) should be added to group and communication group name in device
information would be displayed.

Figure 65 Adding Devices to the Group 1

Figure 66 Adding Devices to the Group 2

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Figure 67 Adding Devices to the Group 3

Add Device(s) to communication Group via List actions

 Select a customer

 Select Printers tab in the left-hand side menu

 Click on Add to Group option from List actions tab

 Select the device(s) from list of unassigned devices

 Click on Add to Group option in the right-hand side

 Select the Group to which it is to be assigned

 Click on Continue
On successful completion, Device(s) should be added to group and communication group name in Device
information would be displayed.

5.4.2 Resetting Affinity

Resetting affinity can be done at two levels, connector or customer.

5.4.2.1 Resetting Connector(s) Affinity

Affinity at connector level can be reset by performing the following steps:

 Select a customer

 Select Connectors tab in left-hand side menu

 Click “Delete Connector Affinity” option from List actions tab

 Select the connector(s) from the list of assigned connectors

 Click on Delete
On successful completion, connectors and device mapping and its associated device mapping will be removed.

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Figure 68 Resetting Connectors Affinity 1

5.4.2.2 Resetting Customer Affinity

Affinity at a whole customer level can be reset by performing the following steps:

 Select a customer

 Go to Manage at the top of the screen

 Select Delete Customer Affinity

 Click Continue
On successful completion, mapping between devices and all connectors for the customer will be removed.
Reassigned of the mapping will occur as per JAMs internal algorithm.

Note: It might take a while for the resetting of the whole to customer to occur, if the customer has a large fleet.

Figure 69 Resetting Connector Affinity 2

5.4.3 Deleting Affinity

Affinity can be deleted by removing devices from groups.

Note: Once a device is removed from a group and if no default connector (connector outside of a group)
exists, then no collection will happen for the device.

There are two ways of deleting Devices from the group:

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Delete Devices from Group

 Select a Customer

 Select the Groups tab in the left-hand side menu

 Select the Group from Groups list

 Go to Devices section

 Select the devices to be deleted from the list of assigned devices

 Click on Delete from Group option in the right-hand side

 Click Continue
On successful completion, device(s) should be deleted from the group and communication group
name in devices information should be empty.

Figure 70 Deleting Devices from Group 1

Figure 71 Deleting Devices from Group 2

Figure 72 Deleting Devices from Group 3

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Delete Devices from Group (List actions)

 Select a Customer

 Select Printers tab in the left-hand side menu

 Click on Delete from Group option from List actions tab

 Select the device(s) from the list of assigned devices

 Click on Delete from Group option in the right-hand side

 Click on Continue
On successful completion, Device(s) should be deleted from the group and communication group
name in Device information should be empty.

Figure 73 Deleting Devices from Group - List actions 1

Note:

• When last assigned connector is deleted from a communication group and it has at least one device
assigned to it, an alert button will be displayed in front of the communication group name in Groups list.
• This button Indicates the communication groups having devices without connectors.
• User needs to assign at least one connector to the group to perform collection.

Figure 74 Deleting Devices from Group - List actions 2

5.5 Creating General Group

Key feature:

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• General groups are created on devices to apply settings/operations.

User privileges:

• User roles such as SPA, PA, CA can create and delete groups.
• User roles such as CO, CA-CCT and TPM do not have the privilege to create/delete groups.

There are two ways of creating the General group:

5.5.1 Creating General Group without Filter

• To create a General Group for a customer, click Groups from the left-hand side menu and provide
Group Name, Description and select General Group as Group type and click on Create Group
button. Group Name gets created and the New Group is listed as shown below:

Figure 75 General Group without Filter

5.5.2 Assigning Device(s) to a General Group

5.5.2.1 Add Device(s) to General Group

There are two ways of adding Devices to the group:

Add Device(s) to Group

 Select a Customer

 Select Groups tab in left-hand side menu

 Select a Group from Groups list

 Go to Connectors section

 Click on Add to Group option in the top menu

 Select the Connectors from the list of unassigned Connectors

 Click on Continue

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On successful completion, device(s) will be added to the group.

Figure 76 Adding Devices to Group 1

Figure 77 Adding Devices to General Group 2

Add Device(s) to Group via List actions

 Select a Customer

 Select Printers tab in the left-hand side menu

 Click on Add to general group option from List actions tab

 Select the device(s) from list of unassigned devices

 Click on Add to Group option in the right-hand side

 Select the Group to which it is to be assigned

 Click on Continue
On successful completion, Device(s) should be added to group.

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Figure 78 Add Devices to a Group via List actions

5.5.2.2 Copy Device(s) from Group

 Select a Customer

 Select Groups tab in the right-hand side menu

 Select a General Group from Groups list

 Go to Devices section

 Select the devices to be copied from the list of devices

 Click on Copy in top menu

 Click Continue
On successful completion, Device(s) would be copied to the selected group.

Figure 79 Copy Devices from a Group 1

Figure 80 Copy Devices from a Group 2

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5.5.2.3 Move Device(s) from Group

 Select a Customer

 Select Groups tab in the right-hand side menu

 Select a General Group from Groups list

 Go to Device section

 Select the devices to be moved from the Group

 Click on Move in top menu

 Select the name of the Group from pop-up

 Click Continue
On successful completion, Device(s) would be moved to the selected group and removed from the existing group.

Figure 81 Move Devices to other Group

5.5.2.4 Delete Device(s) from Group

 Select a Group from Groups list

 Go to Device section

 Select the devices to be deleted from list of assigned devices

 Click on Delete from Group option in top menu

 Select Groups tab in right-hand side menu
On successful completion, Device(s) would be deleted from the existing group.

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Figure 82 Delete Devices from Group

5.5.2.5 Delete devices from Communication Group

If Devices/Connectors are associated to the communication group, users have to manually remove the
devices/connectors before performing the delete group operation. Users can perform the below mentioned
steps to delete associated devices /connectors from the group.

 Go to ‘Fleet View’ Section


 Under ‘Incident Section’, Click on ‘Action’ to select the device to be deleted from the group

Figure 83 Delete Devices from Communication Group 1

 Click on Continue to permanently delete the device from the group

Figure 84 Delete Devices from Communication group 2

5.5.3 Creating General Groups with Filter

 Select a Customer

 Go to Expand/Collapse filter

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 Select one or more filter options


 Click on 'Save Filter & Create Group' button

 Enter Group name

 Enter Description

 Select Group Type

 Click on Create Group button

Figure 85 Creating General Groups with Filter 1

Note: Groups with filters will get automatically updated and add new devices based on the filter criteria.

Figure 86 Creating General Groups with Filter 2

5.5.4 Updating General Groups with Filter

 Select a Customer

 Go to Expand/Collapse filter

 Select multiple options

 Click on 'Save/Update' button

 Go to groups list below ‘Create Group’ section

 Select the radio button to choose a group

 Select 'Update Filter' button

 Click on Continue

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Figure 87 Updating General Groups with Filter 1

Note:
• The Save/Update button should not be available for creating General Groups for Device Source
other than Fleet Devices in JAM.
• Apply Policies, Credentials and Reapply Credentials for General Groups.

Figure 88 Updating General Groups with Filter 2

5.6 Delete Group

Delete Group functionality allows user to delete empty groups (No assigned devices/connectors). Follow the
below steps to the delete group:

 Go to Customers tab, select a Customer


 Select Groups tab in the left-hand side menu

 Go to Existing Group list below Create Group section

 Check for Group Type

 Go to Actions column

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 Click on Delete button

Figure 89 Delete from Communication Group

5.7 Device Config Template

Key feature :

• “SDS Assess and Remediate (A&R)” functionality helps to evaluate and apply a common policy
across the device fleet.
• Two A&R operation available are:
- Assess Only - Assessment is done, but not remediation. This option helps to evaluate
devices for policy adherence.
- Assess and Remediate – Assessment is done first. Non-compliant items are subjected to
remediation. This option helps to enforce policy.
• In Fleet Operation, device config templates is introduced to incorporate “SDS A&R” capabilities.

Two types of Config templates available :

• Custom Template : User created predefined templates which will contain single or multiple config items
• Standard Template : System generated templates

Note:
• Only the template owner has the rights to modify (edit/delete) the templates.
• Users with SPA, PA and CA roles can perform device configuration operations.

Prerequisites:

• User is required to enable Internal preference named ‘Device Configuration’ from HP DCMC to apply
configuration settings in the Fleet Operations portal.

5.7.1 Creating a new Config Template

User can create a config template by two methods:

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5.7.1.1 Create a Custom Template

Steps:

 User has to select template type, enter a description and select config items to create a template

Figure 90 Device Config Template - Create new template 1

 Once a config template is saved, it reflects in the table below the create section

Figure 91 Device Config Template - Create new template 2

5.7.1.2 Clone from existing Templates

 User can create a new template by selecting either saved Custom or Standard templates

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Figure 92 Device Config Template - Clone from existing template

5.7.2 Applying Configuration Settings

Key feature:

• User can apply Configuration Settings from List actions to the filtered fleet list. Configuration Settings can be
applied to all the devices, filtered list, and for the general groups. Refer to section 7.1 for a list of Config items.

5.7.2.1 Applying Configuration Settings via List actions

• Configuration Settings can be applied to all the devices and filtered list.
Steps:

 Under ‘List actions tab, Click on ‘Configuration Settings’

Figure 93 Applying Configuration Settings 1

 Configuration Settings is displayed


 Click on View to view the Config item and Value

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Figure 94 Applying Configuration Settings 2

Figure 95 Applying Configuration Settings 3

 Clicking on Continue tab will start the job on the background


 A confirmation message is displayed when the job is started

 View the Job history for more details

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Figure 96 Applying Configuration Settings 4

 Check the Job history for more details.


 Refer section Manage for more information to access the Job History. Go to Manage
HistoryBulk Job history to view the Job History

Note: ‘Export Details’ button will not be visible for jobs that are in progress.

5.7.2.2 Applying Configuration Settings to Groups

Configuration Settings can be applied to all the devices for general groups.

Steps:

 Go to Customers tab, select a Customer


 Click on the Groups tab

Figure 97 Configuration Settings to the Groups

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 Click on the Groups Name with The Group type as General Group

 Configuration settings can be applied for Groups with filters applied or Groups without filters

Configuration Settings for Groups with filters applied

 Click on the Groups Name with The Group type as General Group and Filter Available ‘Yes’

Figure 98 Configuration Settings for Groups with Filter1

 Apply Configuration Settings from List actions


 Configuration Settings are applied to all the devices in the selected group

Figure 99 Configuration Settings for Groups with Filter 2

 Select the Device Config type and name from the drop-down menu

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Figure 100 Configuration Settings for Groups with Filter 3

 Clicking on Continue tab will start the job on the background


 A confirmation message is displayed when the job is started

 View the Job history for more details

Figure 101 Configuration Settings for Groups with Filter 4

 Check the Job history for more details


 Refer section Manage for more information to access the Job History. Go to Manage
HistoryBulk Job history to view the Job History

Note: ‘Export Details’ button will not be visible for jobs that are in progress.

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Configuration Settings for Groups without filters

 Click on the Groups Name with The Group type as General Group and Filter Available ‘No’

Figure 102 Configuration Settings for Groups without Filter 1

 Apply Configuration Settings from List actions


 Configuration Settings are applied to all the devices in the selected group

Figure 103 Configuration Settings for Groups without Filter 2

 Select the Device Config type and name from the drop-down menu

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Figure 104 Configuration Settings for Groups without Filter 3

 Clicking on Continue tab will start the job at the background


 A confirmation message is displayed when the job is started

 View the Job history for more details

Figure 105 Configuration Settings for Groups without Filter 4

 Check the Job history for more details


 Refer section Manage for more information to access the Job History. Go to
ManageHistory Bulk Job history to view the Job History

Note: ‘Export Details’ button will not be visible for jobs that are in progress.

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5.7.3 Configuration Settings Job History

User can view/download the detailed report of the applied Configuration Settings.

Steps:

 Go to Manage Menu

 Under Actions select History

 Select Bulk Job History

Figure 106 Configuration Settings Job History 1

Figure 107 Configuration Settings Job History 2

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 Click on Export details to export the Bulk Job History to CSV file

Note: ‘Export Details’ button will not be visible for jobs that are in progress.

5.7.4 Device Config Template Result Analysis

User can view the Device Config Template test results in the Template Bulk history excel sheet.
Refer to the column ‘Status’, ‘Operation Status’ and ‘Operation type’ for Device Config Template results.

Status Operation Type A&R Operation Status Result Analysis

Picked for Unknown Unknown Operation has been picked

Processing for processing

InProgress Unknown Unknown Operation has been started

and is in progress

Partially Success Complaint One or more Config Item

Succeeded are compliant

Partially Failed Non-Complaint At least one Config item is

Succeeded non-compliant

Partially Failed Assessment Failure Assessment fails

Succeeded

Partially Failed Remediation Failure Remediation fails

Succeeded

Failure Failure Non-Complaint Failure can be for any of

the following reasons:
1. All the requested Config
item is non-compliant
2. ‘Operation Timeout’
3. Device related error

Successful Success Complaint All the requested config

items are compliant

Device Config Template Test Results

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5.7.4.1 Device Config -Terms Definition

Terms Definition

InProgress Operation in progress

Compliant All the requested config items are compliant

Non-Compliant At least one config item is non-compliant

Compliant Config Item is compliant

Assessment Failure Assessment fails

Remediation Failure Remediation fails

Failure ‘Operation Timeout’ / ‘Config items not supported’ /

‘Communication Error’

Device Config -Terms Definition

5.8 Policies
Key feature:

• Displays the Cartridge life details with alarming control panel messages, Long Life Consumables details
and enable PSE settings to balance toner saving and print quality across devices.
Three types of policy available:

• Cartridge Life - Cartridge life policy is designed to eliminate or delay alarming control panel messages or alerts
related to cartridge replacements and enables users to continue using the device without intervention messages.
• Long Life Consumables - Long Life Consumables works well in business environments where
device supplies are monitored and managed (MPS or CMPS, for example), or where management
companies replace supplies according to business and contractual needs.
• PSE - PSE settings are used to provide Managed Print Services (MPS) customers the ability to choose how
they print by providing them with competitively priced print modes at various levels within their organization.

User privileges:

• User roles with SPA, PA, CA roles can view and set polices and CO role can only view policies.

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Figure 108 Policies

The below table displays the Cartridge policy:

Cartridge Life Description

Displays “Low “and “Very Low” messages on the printer control panel
when a toner cartridge level reaches a certain percentage and needs to
Standard
be replaced. This setting is applicable for non-managed environments,
where customers might require time to order supplies

Disables the “Low” and delays the “Very Low” messages for cartridges on
the printer control panel and may print an additional 100,000 extra
Maximum pages. Print defects will likely be seen on pages, before the control panel
message displays a “Very Low” ink level. This setting is applicable when
supplies are replaced very quickly on demand

Disables the “Low” and delays the “Very Low” messages for cartridges on
Managed the printer control panel and prints additional pages until the cartridge is
close to being empty. The number of pages printed varies by model

Cartridge Policy

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The below table displays the Long Life Consumable policy viz. standard, maximum, and managed control panel settings:

Device Device control Standard Maximum Managed

Firmware Panel Setting

Supply Messages On Off Off

Pre- Control panel Control panel Control panel

FutureSmart message display messages are messages are
Low message supplies are low suppressed suppressed
when supplies when supplies
are low are low

Document Feeder 29% 0% 0%

Kit
FutureSmart
Low Threshold
setting

Fuser Kit low 2% 0% 0%

threshold
FutureSmart
Low Threshold
Settings

Document Feeder Prompt to continue Continue Continue

Kit
FutureSmart

Very Low Settings

Transfer Kit Prompt to continue Continue Continue

FutureSmart
Very Low Settings

Fuser Kit Prompt to continue Continue Continue

FutureSmart
Very Low Settings

Long Life Consumable Policy

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The below table displays PSE settings policy viz. PSE1 Enabled, PSE2 Disabled and Disabled:

PSE Description

PSE1 Enabled Set the device to PSE 1 mode, if supported to balance toner saving and
print quality

PSE2 Enabled Set the device to PSE 2 mode, if supported to maximize toner savings

PSE Disabled Turn off PSE mode for maximum print quality, but minimum tonner
savings

PSE Policy

5.8.1 Applying policy at Device-level

Follow the below steps to apply policy at the device-level:

 Login to HP DC Fleet Operations


 Go to Customers tab

 Select a Customer

 Select the device for which policy needs to be saved/updated

 Select policies tab in device drill down

 Select the required option for Cartridge Life/Long Life Consumables/PSE

 Click on Save button

Figure 109 Apply Policy at Device Level

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5.8.2 Applying policies at Bulk-level

Follow the below steps to apply policy at the bulk-level:

 Login to HP DC Fleet Operations


 Go to Customers tab

 Select customer

 Go to List actions menu

 Select Policies

 Select the required option for Cartridge Life/Long Life Consumables/PSE

 Click on Save button

Figure 110 Apply Policy at Bulk level 1

Figure 111 Apply Policy at Bulk level 2

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5.9 Credentials
Key feature:

• Ability to configure the proper common or device-specific credentials in JAM or the Connector to
communicate for the device to operate normally.
User privilege:

• User roles with SPA, PA, CA roles can view and set credentials and CO role can only view credentials.

5.9.1 Setting New Credentials

• Common Credentials - Can be set at the global level, such as setting credentials for a fleet of
customer devices spread across several locations. You can access these credentials by clicking
Manage > Common Credentials at the top of the device group screen

Figure 112 Common Credentials - Manage Tab

Set a Password for any one of these security functionalities:

• EWS: Type the username and password that synchronizes with the EWS Device password
• SNMPv1 Read/ Write Community Name: Allows a remote device to modify the settings after the
user types the correct passwords
• SNMPv1 Read Community Name: Allows a remote device to retrieve information after the user
types the correct password
• SNMPv3: This security feature is used in security- sensitive environments. The password details are encrypted
when they pass through the network. The user account and two passwords are required to discover and
authenticate the device. To encrypt the passwords, select an encryption algorithm (MD5 or SHA1, DES or AES128)
Once a password is set a lock icon is displayed to indicate the existence of a password for that type.

 Go to Mange Tab and click on Common Credentials


 Enter Password and click on the Save button

 Click on save to apply credentials

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Figure 113 Apply Common Credentials - Manage Tab

Figure 114 Setting Credentials

• Credential settings per device level - Credentials can also be applied for a list of devices using
Credentials tab under device information
• Credentials settings from List actions Tab - Credential can also be applied for a list of devices
using Credentials in List actions menu

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• Reapply Credential - In the case that the saved credentials are lost, Reapply Credential will internally
call the secure password storage system and send the credentials again to JAM 1.5 irrespective of per-
device or common credential.

5.9.2 Applying Credentials

Apply Credentials at Device level

Steps:

 Login to HP DC Fleet Operations


 Go to Customers tab

 Select a Customer

 Select the device for which credentials need to be saved/updated

 Select Credentials tab in device drills down

 Go to SNMPv1 Read Community Name/SNMPv1 Read/Write Community Name/EWS Admin/ SNMPv3

 Enter valid credentials

 Click on Save button

Figure 115 Apply Credentials at Device Level 1

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 Clicking on ‘Save’ start the job at background

Figure 116 Apply Credentials at Device Level 2

Apply Credentials at Bulk level

Steps:

 Login to HP DC Fleet Operations


 Go to Customers tab

 Select customer

 Go to List actions menu

 Select Credentials

 Go to SNMPv1 Read Community Name/SNMPv1 Read/Write Community Name/EWS Admin/ SNMPv3

 Enter valid credentials

 Click on Save button

Figure 117 Apply Credentials at Bulk Level 1

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Figure 118 Apply Credentials at Bulk Level 2

5.9.3 Reapply Credentials

Reapply credentials from List actions tab to reapply credentials if saved credentials are lost.

 Login to HP DC Fleet Operations


 Go to Customers tab

 Select a Customer

 Go to List actions menu

 Select Reapply Credentials

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Figure 119 Reapplying Credentials 1

 Click on Continue to reapply credentials

Figure 120 Reapplying Credentials 2

5.9.4 Deleting Credentials

Credentials can be deleted at three levels:

Common Credentials - By clicking Manage > Common Credentials>Delete, credentials can be deleted at
global level for a fleet of customer devices spread across several locations

Figure 121 Deleting Credentials 1

 Click on ‘Delete’ button. A confirmation message is displayed


 Click on Continue to delete the credentials

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Figure 122 Deleting Credentials 2

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Delete Credential per device level

Credentials can also be deleted for a list of devices under the Credentials tab in the Device view.

Figure 123 Deleting Credentials at Device Level 1

 Click on Continue to delete the credentials


 A confirmation message is displayed

 Click on Continue to delete the credentials

Figure 124 Deleting Credentials at Device Level 2

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Delete Credentials from List actions

Credentials can also be deleted for a list of devices using Credentials in List actions

Figure 125 Delete Credentials from List actions 1

 Click on ‘Delete’ button to delete the credentials

Figure 126 Delete Credentials from List actions 2

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5.10 Consumable Levels

Key feature:

• Consumable levels display the consumable name, cartridge value percentage level details of
the devices. User privileges:

• All user roles can view the Consumable levels for the devices.

5.10.1 Consumable levels at Fleet View

Steps:

 Go to Customers tab

 Select a Customer

 Go to ‘Fleet View’  Select a Device or ‘Device View’  under ‘Consumable Levels’

Consumable levels display the consumable name, serial number and level value in percentage and status.

Figure 127 Consumable Levels at Fleet View

5.10.2 Consumable levels at Device View

 Open the Device view of a device

 Click on the Consumable Levels button

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Consumable levels display the consumable name, serial number and level value in percentage and status

Figure 128 Consumable Levels at Device View 1

Figure 129 Consumable Levels at Device View 2

5.11 Export to CSV

Key Feature:

• Users can export Fleet View to a CSV file by clicking on ‘Export to CSV’ under the ‘List actions’.
Clicking this link, users can export devices, irrespective of the device source and the filters applied.

To Export Fleet View to CSV file

Steps:

 Go to ‘Fleet View tab


 Select the ‘List actions’

 Click on ‘Export to CSV’

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Figure 130 Export Fleet View to CSV file

 A message displays that the job is started in the background

Figure 131 Export Fleet View - Job Status

Users can check the Export Fleet history details

 Go to Manage tab

 Select Fleet Export History

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Figure 132 Fleet Export History - History Tab

Note: ‘Export Details’ button will not be visible for jobs that are in progress. Users can view the CSV file only
when the Job Status is completed.

5.12 Operations
Key Feature:

• The “Operations” tab contains the applicable actions that can be performed on a device.
User privileges:

• User roles such as SPA, PA , CA, CA-CCT, TPM roles except CO role can perform operation on devices.

Figure 133 Operations on Device View

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5.12.1 Request Device Collection

Key feature:

• Initiates a predefined system job operation on a device. System jobs are normally performed
automatically on a regular basis, but occasionally need to be initiated manually to troubleshoot a
problem or ensure an immediate result.
User privilege

• User roles such as SPA, PA , CA roles except CO role can perform this operation.
Steps:

 Go to ‘Fleet View’  Select a Device or ‘Device View’  under ‘Operation’ tab  ‘Request Device Collection’

 Select the Collection Type:

 Usage Collection - Collects usage and supply information from the device and verifies
Genuine HP Cartridge status

 Telemetry - Collects device error log reports

 Firmware and Solutions Data - Collects device Firmware and solutions information

 Select the ‘Collection Type’ and Click on ‘Perform Operation’

Figure 134 Operations at Device View - Request Device Collection

Note: If the device is Multi-Vendor (non-HP) device, then collection type will be displayed as below:

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Figure 135 Operations at Device View - Request multi-vendor device collection

5.12.1.2 Bulk Manual Collection

Users can perform ‘Manual Collection’ for a device or multiple devices at the customer level.

 Select a Customer

 Under ‘List actions’ tab, Click on ‘Manual Collection’

Figure 136 Manual Collection

 Select the Collection Type


 ‘Usage Collection’ for Genuine HP Cartridge status

 ‘Telemetry’ for Collect device error log reports

 Firmware and Solutions Data

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Figure 137 Bulk Manual Collection1

Note: ‘Manual Collection’ will be performed on selected device(s), that were not successfully attempted in the last 12 hours.
‘Manual Collection’ will be performed on groups or on filtered devices.

Figure 138 Bulk Manual Collection 2

 To check ‘Manual Collection’ status


 Go to ‘Manage’ tab

 Select the ‘Job History’ from drop down menu

 Select ‘Bulk Job History’

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Figure 139 Bulk Manual Collection - History Tab

 Click on Export Details to export the job history to a CSV file

Figure 140 Bulk Manual Collection - Export Job History

Note: ‘Export Details’ button will not be visible for jobs that are in progress. Users can view the CSV file only
when the Job Status is completed.

5.12.2 Power Cycle Reset

Key feature:

• Performs a soft power cycle reset on the specified device. Will not change any saved settings.
Currently, the only "Restart Type" supported is "Power Cycle Reset".
User privilege:

• User roles such as SPA, PA , CA roles except CO role can perform this operation.
Steps:

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 Go to ‘Fleet View’ > Select a Device or ‘Device View’ > under ‘Operation’ tab  ‘Power Cycle Reset’

Figure 141 Operations at Device View - Power Cycle Reset

 On clicking Perform Power Cycle Reset, a text box appears. Provide valid reason for operation
and click on continue.

Figure 142 Operations at Device View - Power Cycle Reset confirmation

5.12.3 M-SKU Variable Length License(Device-VLL)

Key feature:

• Allows you to set Variable Length License at the device level and set the maximum expiration date
of Licenses applied to customers or devices.
User privileges:

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• User roles such as SPA, PA , CA roles except CO role can perform this operation.
Steps:

 Go to ‘Fleet View’  Select a Device or ‘Device View’  under ‘Operation’ tab  ‘M-SKU
Variable Length License’

Figure 143 Operations at Device View - M-SKU Variable Length License 1

 Choose the Expiration date and Click on Save

Figure 144 Operations at Device View - M-SKU Variable Length License 2

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 Click on Continue to set the M-SKU VLL

Figure 145 Operations at Device View - M-SKU Variable Length License 3

5.12.4 Remote EWS

Key feature:

• Embedded Web Server(EWS) page provide access to informational items and configuration
management. SDS platform provides the ability to access EWS remotely and resolve customer issues.
User privileges:

• User roles such as SPA, PA , CA roles except CO role can perform

Remote EWS. Prerequisite:
• User has to enable SDS preference from the HP DCMC portal.
• Go to https://dcmc.ext.hp.com portal, select a Customer under ‘Fleet Preference Section’ and enable ‘Remote EWS’

Figure 146 Operations at Device View - Remote EWS 1

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Figure 147 Operations at Device View - Remote EWS 2

Figure 148 Operations at Device View - Remote EWS 3

Figure 149 Operations at Device View - Remote EWS 4

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5.12.5 Reflash Firmware

Key feature:

• Displays the firmware version. Ensure the device has the correct firmware version to support the
specified feature and update to the latest firmware if possible.
User privileges:

• User roles such as SPA can perform Reflash Firmware.

Prerequisites:

• User has to enable SDS preference from the HP DCMC portal.

• Go to https://dcmc.ext.hp.com portal, select a Customer under ‘Fleet Preference Section’ and
enable ‘View Firmware Upgrade’
• Ensure a connector is associated with the device
• Ensure credentials are not set for the device as upgrade may fail if the credentials are set.
• Ensure the connector version is 4.1.4549 or higher

Steps to perform Firmware upgrade on a device:

 Go to ‘Fleet View’  Select a Device or ‘Device View’  under ‘Operation’ tab  ‘Reflash Firmware’

 Under Firmware’ drop-down list, device version details will be listed

 Select a device version to upgrade under ‘Firmware’ drop-down list

 Click on ‘Perform Reflash Firmware’ button

Figure 150 Operations at Device View - Reflash Firmware 1

 A confirmation message is displayed. On confirmation, a job is created

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Figure 151 Operations at Device View - Firmware Upgrade

 On completion of the job, a confirmation message is displayed

Figure 152 Operations at Device View - Reflash Firmware 2

 To check the Firmware upgrade ‘Job Status’


 Go to ‘Manage’ tab and Select ‘History’

 Select ‘Single Job History’ to view the Job details

Figure 153 Operations at Device View - Reflash Firmware Job History 1

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Figure 154 Operations at Device View - Reflash Firmware Job History 2

5.13 Filtering
Key feature:

• The Expand/Collapse filter performs a few functions. You can display devices based on cartridge type, model
name, location of the device, and devices that contain errors. Use function “Filtering” to display a group of
devices. Once a filtered list of devices is shown, all operations like Policies, Credentials, etc., can be applied
to this list of filtered devices. See the respective sections on “Policies”/”Credentials” for more information.
Steps:

• Click Expand filter to display the filter sort options.

Figure 155 Expand Filter

• Expand filter has seven options:

 Genuine Cartridges Verification

Figure 156 Filter Printers - Genuine Cartridge Verification

o Select Genuine Cartridge Verification to display printers that have genuine

cartridges Click Apply when you have the list of devices you want to display

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 Model Name

Figure 157 Filter Printers - Model Name

o Click Model Name and enter the name of the printer you want to display. You can
continue to click Model Name to add more printers
o Click Apply when you have the list of devices you want to display

 Has Errors

Figure 158 Filter Printers - Has Errors

o Select Has Errors to display printer devices with

errors o Click Yes to begin the sort
o Click Apply to display all customer print devices with errors

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 Location

Figure 159 Filter Printers - Location

o Click Location and select the option from drop-down

menu o Apply to display the print devices

 Collection Method

Figure 160 Filter Printers - Collection Method

o Click Expand filter

o Select required option (Automatic/Manual/None)

o Click Apply to display print devices

 HP Managed Device(M-SKU)

Figure 161 Filter Printers - HP Managed Device(M-SKU)

o Click HP Managed Device (M-SKU)

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o Select required options(AlwaysManaged/Soft-License/Manage Cartridge/No).

o Click Apply to display print devices

 Communication Group

o Select Communication Group
o Select Assigned/Unassigned and provide the Group name

o Click Apply to display the devices assigned to the group

Figure 162 Filter Printers - Communication Group Assigned

Figure 163 Filter Printers - Communication Group - Unassigned

 General Group

Figure 164 Filter Printers - General Group

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 M-SKU Expiration date(Expired)

o Click M-SKU Expiration date o
Select Expired devices

o Click Apply to display the expired devices

Figure 165 Filter Printers - M-SKU Expiration Date(expired)

 M-SKU Expiration date (Non-

Expired) o Click M-SKU Expiration date
o Select Non- Expired devices and provide the date of
expiration o Click Apply to display the Non- Expired devices

Figure 166 Filter Printers - M-SKU Expiration Date(non-expired)

• Click Collapse filter to return to the Expand filter menu

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Figure 167 Collapse Filter

Note: To remove any applied filters, click on “Clear Filter” button

5.13.1 JAMC Status Reporting

Key feature:

• JAMC status report provides details about JAM Connector ID and the total number of devices it is collecting.
User privileges:

• All user roles such as SPA, PA, CA and CO roles can view the report.
Steps:

 Select a Customer

 Click on ‘View Dashboard’

 Click on ’Connectors Dashboard’ to view the ‘JAM Connector ID’ and the total number of devices it is collecting

Note:

• For each device, a new field ‘ConnectorID’ is added to which it is associated.

• Clicking on ‘Expand Filters’  ‘ConnectorID’, users can filter devices based on associated Connector ID.
• Clicking on ‘Expand Filters’  ‘Connectors Associated Devices’, users can filter devices based on
associated and un-associated connectors.

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Figure 168 JAMC Status Reporting

A new notification tab is added, which indicates the number of offline connectors for that customer.

5.14 The “Manage” Menu

Key feature:

• Ability to Manage Actions such as Common Credentials, Discover Printer, Deleting Customer Affinity
and generate Solution report and view History by one-click.

5.14.1 Common Credentials

Click Common Credentials to apply the password used to access all customer devices. See “Credentials”
section for more details on “Common Credentials”.

Figure 169 Manage Menu - Common Credentials

5.14.2 Discover Printers

Key feature:

• Discover Printers uses entered IP addresses or Range(s) or Hostname(s) and perform discovery on printers.
User privileges:

• User roles with SPA, PA and CA can perform discover printer operation.
Prerequisites:

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• User has to enable the Discover Printers preference in the HPDCMC portal

Enter IP Addresses or Ranges: This method detects printer addresses based on the IP address or IP address
range request entered by the user. It uses a set of IP ranges consisting of a beginning IP address and an
ending IP address to discover printers associated with that customer. For this method, the administrator must
know the IP network and subnet address of the device. The following is an example of an IP range address:

• 10.91.2.200
• 10.91.2.200-10.91.2.205

Enter Hostname(s): This method detects printer addresses based on the hostname(s) request entered by
the user. The following is an example of Hostname(s):

• Hostname(s) - p00p000.auth.hpicorp.net, p10.auth.hpicorp.net

Note: User can enter Hostname(s) without domain name. User can enter case-insensitive Hostname(s).In
Operational details, the entered IP address/range and hostname will be displayed

Adding devices using IP addresses: The IP address range takes less time to search for devices. To add
devices by entering or importing IP Addresses method, follow these steps:

• Click the Customers menu, and then select a customer from the Customers page
• Hover the mouse over the selected Customer, and then select Devices in the drop-down menu
• Click Add Devices.
• Select Discover Printers and select one of the following options:
 Enter IP addresses or ranges. Click Next and enter an IP address in the text box and then click Next

  Import IP addresses or ranges. Click Browse to open the file with the IP addresses or ranges and then click
Next

Steps:

 Go to Customers tab

 Select a Customer

 Go to ‘Manage’ tab

 Under ‘Actions’ tab, Click on ‘Discover Printers’

Figure 170 Manage Menu - Discover Printers

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 In the search box enter ‘IP Address/ IP Ranges’/Host Name/ Multiple IP Address’

 Click on ‘Help’ to for more information on IP Address/ IP Ranges’/Host Name/ Multiple IP Address

 Click on ‘Run now’ to start the job

Figure 171 Discover Printers 1

 Job is started in the background

Figure 172 Discover Printers 2

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 To view the job history , Go to Manage’ tab  Select the ‘History’  ’Single Job History ’ to view the job details

Figure 173 Discover Printers - Job History

Note: Only one discover printer job can be scheduled at a given time. Only jobs that are completed/partially
completed are visible in the job history.

Active Schedule Summary from Discover Printer tab

 Click on ‘Active Schedule Summary’ and Click on ‘Edit’

Figure 174 Discover Printers - Schedule Summary 1

 Enter the ‘Start Date’ Recurrence’ ‘End date’ details


 Click on ‘Continue’ to schedule jobs

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Figure 175 Discover Printers - Schedule Summary 2

 Click on Save to start the Job


 Click on Edit to make changes to the scheduled job

Figure 176 Discover Printers - Schedule Summary 3

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Schedule Summary from History tab

Discovery printer job for a customer can be scheduled form Manage tab.(Customer view)

Figure 177 Schedule Summary from History Tab

Refer Section Schedule Summary in History Section for more details.

5.14.3 Delete Customer Affinity

By deleting Customer Affinity, mapping between devices and connectors will be removed.

Figure 178 Delete Customer Affinity 1

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 Click on Continue to delete the Customer Affinity

Figure 179 Delete Customer Affinity 2

5.14.4 M-SKU Variable Length License (VLL)

Key feature:

• Allows you to set Variable Length License at the customer level and set the max expiration date of
Licenses applied to the devices.
User privilege:

• User roles such as SPA, PA and CA roles can enable this operation

5.14.4.1 Set Expiration Date/Modify Existing Expiration Date

 Select a Customer

 Go to Manage tab

 Select ‘M-SKU Variable Length License’

 Choose the date

 Click on ‘Save’
On successful completion of the process, the provided date will be set as the current Expiration date.

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Figure 180 M-SKU Variable Length License (VLL) - Set Expiration Date 1

 Click on Continue to set the Expiration Date/Modify Existing Expiration Date

Figure 181 M-SKU Variable Length License (VLL) - Set Expiration Date 2

5.14.4.2 View Current License Expiration Date

 Select a Customer

 Go to Manage tab

 Select ‘M-SKU Variable Length License’

 Check the ‘Current Expiration Date’

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Figure 182 M-SKU Variable Length License (VLL) - View Expiration Date

5.14.5 Generate Firmware and Solution Report

Key feature:

• Provision to generate a report for all the solutions installed on the device. The user can generate
solution reports for all JAM devices under the customer.
User privileges:

• User roles with SPA, PA, CA roles can generate and view the firmware and solution report.

Steps to generate firmware and solution report:

 Select a Customer

 Go to ‘Manage’ tab

 Under ‘Actions’ tab, select ‘Generate Firmware & Solution Report’

Figure 183 Generate Firmware and Solution Report 1

 A message displays that the Report is getting generated at the back-end


 User can view the report generated in the ‘Bulk Job History’ under the ‘Manage’ tab

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Figure 184 Generate Firmware and Solution Report 2

 Click on ‘Continue’ to generate the report

Figure 185 Generate Firmware and Solution Report 3

 Click on ‘Export Details’ to export the job history to a CSV file

Note: User can generate only one solution report at a given time. The user cannot generate a new report when
previous report is being generated at the back-end. If the user attempts to generate one or more report at the
same time, the below error message is displayed.

Figure 186 Solution Report Generation Status

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5.14.6 History
Key feature:

• History details the Single Job History, Bulk Job History, Fleet Export History and Scheduled Summary
details for the operations performed.
User privileges:

• All roles such as SPA, PA, CA can view the Job History details.
Steps:

 Go to Manage Menu

 Under Actions select History

Figure 187 Manage Menu - History tab

5.14.6.1 Single Job History

Single Job history details can be viewed under this tab

Steps:

 Go to Manage Menu

 Under Actions select Single Job History

 Click on Single Job History

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Figure 188 Manage Menu - History Tab: Single Job History

Figure 189 Single Job History 1

Single Job History details the ‘Job Type’, ‘Total Operations’, ‘Status’, ‘Created Date’ and ‘Last Modified’ details.

 Click on the Scheduled Job Icon to view the Operation Details

Figure 190 Single Job History 2

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5.14.6.2 Bulk Job History

Bulk Job History job details can be viewed under this tab and the job history can be exported to a CSV file.

Steps:

 Go to Manage Menu

 Under Actions select Bulk Job History

 Click on Bulk Job History

Figure 191 Manage Menu - History Tab: Bulk Job History

Bulk Job History details the ‘Job Type’, ‘Total Operations’, ‘Status’, ‘Created By, ‘Created Date’ and ‘Last Modified’ details.

 Click on the Export Details button to export the job history to a CSV file

Figure 192 Bulk Job History

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5.14.6.3 Fleet Export History

Fleet Export History details can be viewed under this tab with the filters applied.

Steps:

 Go to Manage Menu

 Under Actions select Fleet Export History

 Click on Fleet Export History

Figure 193 Mange Menu - History Tab: Fleet Export History

 Click on the View Filters to view the applied filters if any

Figure 194 Fleet Export History

5.14.6.4 Schedule Summary

Scheduled Summary details can be viewed under this tab and the user can edit/disable /delete the running scheduled jobs.

Steps:

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 Go to Manage Menu

 Under Actions select Schedule Summary

 Click on Schedule Summary

Figure 195 Manage Menu - History Tab: Schedule Summary

Scheduled Summary details the jobs scheduled. Scheduled Summary details the ‘Job Type’, ‘Start
Date’, ‘End date’ , ‘Scheduled Type’, ‘Status’, ‘Created by’, ‘Created Date’ and ‘Modified details’.

Figure 196 Schedule Summary 1

View Job History

User can view the Job history

 Click on the View job history to view the Job details

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Figure 197 Scheduled Summary 2

 Click on the Scheduled Job Icon to view the ‘Operation details’

Figure 198 Scheduled Summary - Operation details

User has the provision to edit the scheduled job, disable the job and delete the jobs by clicking on the button.

Edit
User can edit the scheduled job by clicking on the ‘Edit’ button.

Figure 199 Schedule Summary - Edit option 1

 Edit the details and click on Continue

Figure 200 Schedule Summary - Edit option 2

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Disable
User can disable the scheduled job by clicking on the ‘Disable’ button

Figure 201 Schedule Summary - Disable option 1

 Click on Continue to Disable the job

Figure 202 Schedule Summary - Disable option 2

Delete
User can delete the scheduled job by clicking on the ‘Delete’ button.

Figure 203 Schedule Summary - Delete option 1

 Click on Continue to Delete the job

Figure 204 Schedule Summary - Delete option 2

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6 Troubleshooting
The “Troubleshooting” tab shows the latest errors from a device. The below sections provide details on
troubleshooting the listed errors.

6.1 Error message 400

Symptom: HP DCFO times out and receives a 400-bad request error message.

Action: Repeat logging in to the system to resolve the error.

6.2 Error message 404

Symptom: 404 Not Found

Action: Invalid Customer ID or Device ID, or feature is not enabled.

6.3 Error message 500

Scenario 1:

Symptom: After logging in to HP DCFO a 500-bad request opens.

Action: The user access is not set in HP DCMC. See your portal or customer administrator.

Scenario2:

Symptom: DC Service is down; Incident Service is down or JAM/JAYHAWK(K2) is down.

Action: See your portal or customer administrator

6.4 Troubleshooting HP JAM error messages

This section describes operational messages and error messages encountered during HP Device Connect Fleet Operations.

The below table details the Operational or normal codes:

Troubleshooting
Code name/Error message Description Actions

Pending Operation has been queued, but not yet started N/A

SubmittedToConnectorQueue/
Submitted To Connector See Pending N/A
Queue

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InProgress/In Progress Operation has been started and is in progress N/A

Success Operation has succeeded N/A

Applied Operation has succeeded N/A

Operation has been canceled by a user (where

UserCanceled/User Canceled N/A
allowed)

The device supports some, but not all the

PartialSupport/Partial Support N/A
data/config items specified

Contact the JAM

The device does not support the data/config items support team if
NotSupported/Not Supported
specified you believe this
is an error

Contact the JAM

PolicyNotSupported/Policy Not The device does not support the data/config items support team if
Supported specified you believe this
is an error

Operational Codes

The below table details the Common device codes:

Code name/Error Description Troubleshooting Actions

message

DeviceCommunication Communication failure

• Ensure the device is turned on and accessible
Error/ Device between the connector and via the network at the specified hostname or IP
Communication Error the device address

• Ensure the device is operating normally.

General error in the device Restart the device if necessary
DeviceError/Device
when a more specific detail is • Ensure the device has the correct version of
Error unknown firmware to support the specified feature
• Contact the JAM support team if the error
persists

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SnmpV1V2ReadCrede
SNMP V1/V2 read credentials • Ensure the device is configured with the proper
ntialsNeeded/
are needed to communicate credentials
SnmpV1V2 Read with the device • Configure the proper common or device-
Credentials Needed specific credentials in JAM or the Connector

SnmpV1V2WriteCrede
SNMP V1/V2 write credentials • Ensure the device is configured with the proper
ntialsNeeded/SnmpV are needed to communicate credentials.
1V2 Write Credentials with the device • Configure the proper common or device-
Needed specific credentials in JAM or the Connector

SnmpV1V2ReadOnly • Ensure the device is configured with the proper

Mode/ SnmpV1V2 The device is set to SNMP credentials.

Read Only Mode V1/V2 read-only mode • Configure the proper common or device-
specific credentials in JAM or the Connector

SnmpV3CredentialsN • Ensure the device is configured with the proper

• SNMP V3 credentials are
credentials
eeded/ SnmpV3 needed to communicate
Credentials Needed with the device • Configure the proper common or device-
specific credentials in JAM or the Connector

HttpCredentialsNeede EWS/Admin credentials are • Ensure the device is configured with the proper
d/Http Credentials needed to communicate with credentials
Needed the device • Configure the proper common or device-
specific credentials in JAM or the Connector

NonHPCartridgeInstall
The device has a non-HP
ed/ Non-HP Cartridge cartridge installed • Install genuine HP cartridges
Installed

UsedCartridgeInstalle
The device has a used
/ Used Cartridge • Install genuine HP cartridges and keep them in
cartridge installed the same device
Installed

CartridgeInBadState/C The device has an invalid or

artridge In Bad State damaged cartridge installed • Install genuine HP cartridges

Unknown • Have not gotten a valid response yet, possibly

GenuineHP due to errors
CartridgeStatus /
Not Supported • Genuine HP verification not supported

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GenuineHP Not Attempted • Have not tried to verify yet

CartridgeStatus

Genuine HP • Verified Genuine HP cartridges installed

• If this device is not active, then operations

should not be performed on it
An operation was attempted
NotEntitled/Not • If it’s supposed to be Active but is UserHidden,
against a device that is not then set the device to Active and retry
Entitled
Active, which is not allowed • If it has an invalid serial number, correct the
serial number before setting it to Active, then
retry

• Verify the IP address or hostname of the device

The device at the specified along with the serial number and model name
network address has a • Correct the JAM database information by either
DeviceIdentityMismat
different serial number or updating the device with the correct details or
ch/ Device Identity model name than what is in running a Discovery on the affected addresses
Mismatch the database, so identity is • If the device has already been rediscovered and
given a different Device ID, so now has two
unclear entries in JAM, then delete the invalid device
entry

• Ensure the device is operating normally.

DeviceIdentityUnverifi
Either a slow network Restart the device if necessary
edCredentialError/De
response or SNMP problem • Ensure the device has the correct version of
vice Identity prevented device identity firmware to support the specified feature.
Unverified Credential Update to the latest firmware if possible
verification
Error • Contact the JAM support team if the error
persists

ConnectorNameResol
• At the customer site, ensure DNS is properly
utionFailure/ Unable to resolve the device configured
Connector Name hostname correctly • Verify the device hostname is configured
Resolution Failure correctly and it is responding on the network

DeviceNotSupported/ This device model is not • Contact the JAM support team if this device
Device Not Supported supported by JAM/DAT needs to be supported

UnsupportedNetwork The device contains a network

• Install a newer network interface card if
Model/ Unsupported interface card that is not possible. Contact the JAM support team if you
Network Model supported by JAM/DAT believe this is an error

Common Device Codes

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The below table describes the common connector errors:

Code Description Troubleshooting Actions

Name/Error
message

• Restart the connector service, or the

server the connector is running on if
ConnectorUnavai necessary
Communication failure between JAM
lable/ Connector • Ensure the connector is registered and
and the connector connected to JAM. Check web proxy
Unavailable
settings if applicable
• Contact the JAM support team if the
error persists

• Ensure at least one connector is

installed in the customer network
• Restart the connector service, or the
ConnectorNotEn server the connector is running on if
No connector found, or necessary
abled/Connector
communication failure with connector • Ensure the connector is registered and
Not Enabled
connected to JAM. Check web proxy
settings if applicable
• Contact the JAM support team if the
error persists

TimedOut/Timed An operation failed to respond within • Troubleshoot the problem leading to

Out the allowed time or number of retries the original failure, such as a device or
connector communication error

Common Connector Errors

The below table describes the uncommon or operation-specific errors:

Code Description Troubleshooting Actions

Name/Error
message

DeviceDateTime
The internal device clock is too far out
NotInSync/ • Correct the internal device clock to
Device Date of sync with the current time, so the match the current time or connect to a
operation cannot be performed time server if appropriate
Time Not In Sync

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DeviceDeleted/D The specified device was deleted • If the device was not supposed to be
evice Deleted before the operation was completed deleted, it should be updated to Active
status

DeviceNotFound
The requested device could not be • Contact the JAM support team if the
/Device Not
found error persists
Found

InternalError/ General error when more specific • Contact the JAM support team if the
Internal Error detail is unknown error persists

InvalidSerialNum
When creating a new device, the
ber/Invalid Serial • Provide a valid serial number when
provided serial number was invalid creating a new device
Number

• Ensure the device is operating

normally. Restart the device if
necessary
InvalidDeviceDat
The device returned invalid or • Ensure the device has the correct
a/Invalid Device unexpected data. version of firmware to support the
Data specified feature. Update to the latest
firmware if possible
• Contact the JAM support team if the
error persists

• Verify that the device has the correct

firmware and options required to
InvalidValue/Inva The value being set is not valid for this support the setting or feature
lid Value device. • Verify that the value being set is a valid
value
• Contact the JAM support team if you
believe this is an error

NonHPAuthorize
This operation is not allowed because
dDealer/ Non-HP
the Service Provider is not an HP • Contact the JAM support team if you
Authorized believe this is an error
Authorized Dealer
Dealer

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NonHPCartridge
UsageExceedsLi
Too many non-HP or used cartridges
mit/ Non-HP • Contact the JAM support team for
have been installed in this device assistance
Cartridge Usage
Exceeds Limit

• Verify if the item in question has been

SetVerificationEr An item may have been set but was set correctly on the device or not
ror/Set not correctly verified by a subsequent • Retry the operation
Verification Error read operation • Contact the JAM support team if the
error persists

Could not update a device licensed

LicenseExpired/L
feature because the license has • Contact the JAM support team if the
icense Expired error persists
expired

LicenseSetFailed
Could not update a device licensed • Contact the JAM support team if the
/License Set
feature error persists
Failed

DeviceLicenseNo
tSupportedByFir • Update the device to the latest
Could not update a device licensed
mware/Device firmware if it is supposed to support
feature because the firmware doesn't this feature
License Not
support it • Contact the JAM support team if the
Supported by
error persists
Firmware

DownloadFirmw
areFailure/ Failed to download a device firmware • Retry the operation
Download image from JAM to the connector • Contact the JAM support team if the
error persists
Firmware Failure

SendingFirmwar • Ensure the device is operating

eToDeviceFailed/ normally. Restart the device if
Failed to send firmware image from necessary
Sending
the connector to the device • Retry the operation
Firmware To
• Contact the JAM support team if the
Device Failed
error persists

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• Ensure the device is operating

UpgradeFirmwar
normally. Restart the device if
eDeviceMonitorF Failed to communicate with a device necessary
ailure/ Upgrade after updating firmware and restarting • Verify if the firmware was updated
Firmware Device correctly on the device
Monitor Failure • Contact the JAM support team if the
error persists

RebootModeDevi
• Ensure the device is operating
ceMonitorFailure
Failed to communicate with a device normally. Restart the device if
/ Reboot Mode necessary
after restarting it
Device Monitor • Contact the JAM support team if the
Failure error persists

FirmwareUpgrad
eInProgress/ Could not complete the operation
Firmware because a device firmware upgrade is • Wait for the current operation to finish
and try again
Upgrade In in progress
Progress

ConnectorUpgra
deInProgress/ Could not complete the operation
Connector because a connector upgrade is in • Wait for the current operation to finish
Upgrade In progress and try again later

Progress

MissingLicense/ The operation is not allowed because • Contact the JAM support team if you
Missing License a required device license is missing believe this is an error

Uncommon or Operation - specific Errors

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7 Appendix
7.1 List of Config Items
Name Valuetype GroupName

InactivityTimeout Integer Device Config

DateTime Device Config

DeviceDateTime

RfuEnabled String Device Config

FtpFirmwareUpdate String Device Config

CompanyContact String Device Config

SystemContact String Device Config

DeviceAnnouncementEnable String Device Config

DeviceAnnouncementConfigServer String Device Config

CartridgeLife String Device Config

FileSystemSettings Custom Device Config

AdminAccountLockout String Device Config

LongLifeConsumablesLife String Device Config

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PSE String Device Config

Supplies String Device Config

CountDetails String Device Config

CountTotals String Device Config

DeviceUsageCounters String Device Config

HWConfig String Device Config

ErrorEvents String Device Config

InfoEvents String Device Config

JobEvents String Device Config

WarningEvents String Device Config

AlertEvents String Device Config

MoreAppsEnabled String Device Config

ControlPanelDisplayText String Device Config

ServiceInvocationNotification Custom Device Config

LostMessageNotification Custom Device Config

DeviceFirmwareVersion String Device Config

NetworkFirmwareVersion String Device Config

DeviceModel String Device Config

ControlPanelTimeout Integer Device Config

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IOTimeout Integer Device Config

JobStorageLimit Integer Device Config

LockSpeedDial String Device Config

DeviceFirmwareDateCode String Device Config

JetDirectFirmwareDateCode String Device Config

SerialNumber String Device Config

PrintPageEnabled Boolean Device Config

DisplayJobLogEnabled Boolean Device Config

JobStatusEnabled Boolean Device Config

GoButtonEnabled Boolean Device Config

CancelButtonEnabled Boolean Device Config

ContinueButtonEnabled Boolean Device Config

SendToFolderEnabled Boolean Device Config

RetainJobsAfterReboot String Device Config

HomeScreenWallpaper String Device Config

PowerSaveTimeout String Device Config

KenoLongLife String Device Config

Pse2 Boolean Device Config

AccessAdministration String Device Config

IsCertUnified String Device Config

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AutoSettingsResetEnabled String Device Config

FirmwareDowngradeDisable Boolean Device Config

Pse1 Boolean Device Config

SolutionsList String Device Config

TransducerMonitoring String Device Config

List of Config Items

7.2 Definitions, Acronyms and Abbreviations

Term Definitions, Acronyms and Abbreviations

HP-DCMC HP Direct Connect Management Console

HP DC HP Direct Connect

JAMC JetAdvantage Management Connector

WJA Web JetAdmin

HP JAM HP Jet Advantage Management

SDS Smart Device Services

SPA Super Portal Admin

PA Portal Admin

CA Customer Admin

CO Customer Operator

CA-CCT Customer Admin-Call Centre Technician

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TPM Third Party Maintainer

UI User Interface

Definitions, Acronyms and Abbreviations

Disclaimer
© Copyright 2019 HP Inc. The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not
be liable for technical or editorial errors or omissions contained herein.

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